Xerox C315 MFP SM Initial PDF

Version 1.
0
January 2022
702P08675
Xerox® C315 Color Multifunction

Printer
Service Manual
Publication Information
Product: Xerox® C315 Color Multifunction Printer
Title: Xerox® C315 Color Multifunction Printer Service Manual
Part Number: 702P08675
Publication Status: Launch release
Publication Date: January 2022
Preparation Notes:
Prepared for:
Xerox Corporation
800 Phillips Road
Webster, New York, 14580
Copyright Statement:
© 2021 Xerox Corporation. All Rights Reserved. Xerox®, and Xerox are trademarks of Xerox Corporation in the United States
and/or other countries.
Registered Trademarks:
Other company trademarks are also acknowledged.
NOTICE
While every care has been taken in the preparation of this manual, no liability will be accepted by Xerox arising out of any
inaccuracies or omissions.
All service documentation is supplied to Xerox external customers for informational purposes only. Xerox service
documentation is intended for use by certified, product trained service personnel only. Xerox does not warrant or represent
that it will notify or provide to such customer any future change to this documentation. Customer performed service of
equipment, or modules, components or parts of such equipment may affect whether Xerox is responsible to fix machine
defects under the warranty offered by Xerox with respect to such equipment. You should consult the applicable warranty for
its terms regarding customer or third-party provided service.
Table of Contents
1 Notices, Conventions, and Safety Information.................................................................11
Laser Notice........................................................................................................................... 12
Avis Relatif À L'utilisation Du Laser .................................................................................. 12
Aviso De Láser ................................................................................................................. 12
Laser-hinweis ................................................................................................................... 13
Avvertenza sui prodotti laser ............................................................................................ 13
Conventions........................................................................................................................... 14
Conventions..................................................................................................................... 14
Convenciones................................................................................................................... 14
Konventionen .................................................................................................................. 15
Convenzioni ..................................................................................................................... 15
Safety Information ................................................................................................................ 17
Consignes De Sécurité...................................................................................................... 17
Información De Seguridad ............................................................................................... 18
Sicherheitshinweise.......................................................................................................... 19
Informazioni sulla sicurezza ............................................................................................. 20
Health and Safety Incident Reporting .................................................................................... 22
2 Change History........................................................................................................................25
January 1, 2022..................................................................................................................... 26
3 General Information ..............................................................................................................27

Printer Model Configurations ................................................................................................. 28
Finding The Serial Number..................................................................................................... 29
Paper Support ........................................................................................................................ 30
Supported Paper Sizes...................................................................................................... 30
Supported Paper Types .................................................................................................... 33
Supported Paper Weights................................................................................................. 34
Tools Required For Service ...................................................................................................... 36
4 Diagnostics and Troubleshooting........................................................................................37

Troubleshooting Precautions .................................................................................................. 38
Précautions De Dépannage.............................................................................................. 38
Precauciones Durante La Solución De Problemas.............................................................. 39
Vorsichtsmaßnahmen Bei Der Fehlerbehebung ................................................................ 39
Precauzioni per gli interventi di riparazione ...................................................................... 40
Troubleshooting Overview ...................................................................................................... 41
Performing The Initial Troubleshooting Check .................................................................. 41
Xerox® C315 Color Multifunction Printer 3

Service Manual
Table of Contents
Fixing Print Quality Issues ...................................................................................................... 42

Initial Print Quality Check ................................................................................................ 42
Supplies Used To Resolve Print Quality Issues ................................................................... 42
Blurred Print Check........................................................................................................... 43
Misaligned Color Check .................................................................................................... 45
Toner Easily Rubs Off Check ............................................................................................. 46
Gray or Solid Background Check....................................................................................... 47
Solid Color or Black Image Check ..................................................................................... 49
Blank or White Pages Check ............................................................................................. 52
Horizontal White Lines Check ........................................................................................... 54
Horizontal Colored Lines or Banding Check....................................................................... 56
Text or Images Cut Off Check .......................................................................................... 57
Mottled Print and Dots Check........................................................................................... 59
Vertical White Lines Check ............................................................................................... 61
Ghost Images Check ........................................................................................................ 63
Vertical Colored Lines or Banding Check ........................................................................... 65
Dark Print Check .............................................................................................................. 67
Missing Color Check ......................................................................................................... 70
Uneven Print Density Check ............................................................................................. 73
Repeating Defects Check ................................................................................................. 75
Light Print Check.............................................................................................................. 78
Skewed Print Check .......................................................................................................... 81
Toner Patch Sensing Service Check ................................................................................... 83
Auto Alignment Service Check.......................................................................................... 87
Paper Jams ............................................................................................................................ 92
Avoiding Jams.................................................................................................................. 92
Identifying Jam Locations................................................................................................ 93
200 Paper Jams ............................................................................................................... 94
202 Paper Jams ............................................................................................................... 98
203 Paper Jams ............................................................................................................. 105
231 Paper Jams ............................................................................................................. 109
232 Paper Jams ............................................................................................................. 114
24y Paper Jams ............................................................................................................. 116
28y Paper Jams ............................................................................................................. 122
295 Paper Jams ............................................................................................................. 126
680 Paper Jams ............................................................................................................. 126
User Attendance Messages .................................................................................................. 127
Non-Xerox Supply .......................................................................................................... 127
Metered Supply Installed in Printer Configured For Sold ................................................. 127
24 User Attendance Errors ............................................................................................. 130
4 Xerox® C315 Color Multifunction Printer

Service Manual
Table of Contents

Non-supply User Attendance Errors ................................................................................ 141
Printer Hardware Errors ........................................................................................................ 149
100 Errors ...................................................................................................................... 149
110 Errors ...................................................................................................................... 149
120 Errors ...................................................................................................................... 151
121 Errors ...................................................................................................................... 152
126 Errors ...................................................................................................................... 158
142 Errors ...................................................................................................................... 159
151 Errors ...................................................................................................................... 161
160 Errors ...................................................................................................................... 161
161 Errors ...................................................................................................................... 163
162 Errors ...................................................................................................................... 164
163 Errors ...................................................................................................................... 165
166 Errors ...................................................................................................................... 165
167 Errors ...................................................................................................................... 166
171 Errors ...................................................................................................................... 167
600 Errors ...................................................................................................................... 168
602 Errors ...................................................................................................................... 168
620 Errors ...................................................................................................................... 169
642 Errors ...................................................................................................................... 170
651 Errors ...................................................................................................................... 170
661 Errors ...................................................................................................................... 171
662 Errors ...................................................................................................................... 171
663 Errors ...................................................................................................................... 172
666 Errors ...................................................................................................................... 172
667 Errors ...................................................................................................................... 173
Procedure Before Starting The 9yy Service Checks.......................................................... 173
900 Errors ...................................................................................................................... 174
91y Errors ...................................................................................................................... 178
938 Errors ...................................................................................................................... 180
95y Errors ...................................................................................................................... 180
96y Errors ...................................................................................................................... 184
97y Errors ...................................................................................................................... 184
980-984 Errors ............................................................................................................... 186
99y Errors ...................................................................................................................... 187
ADF/Scanner Hardware Errors .............................................................................................. 189
84y Errors ...................................................................................................................... 189
Other Symptoms.................................................................................................................. 216
Base Printer Symptoms .................................................................................................. 216
Input Option Symptoms ................................................................................................ 232
5 Service Menus....................................................................................................................... 265

Using The Control Panel....................................................................................................... 266
Xerox C315 .................................................................................................................... 266
Understanding The Status Of The Power Button and Indicator Light.............................. 267

Service Manual
Table of Contents
Using The Home Screen................................................................................................. 267

Configuring The Door Interlock Bypass Jumpers................................................................... 269
Diagnostics Menu ................................................................................................................ 271
Entering The Diagnostics Menu...................................................................................... 271
Reports .......................................................................................................................... 271
Advanced Print Quality Samples..................................................................................... 271
Format Fax Storage........................................................................................................ 271
Event Log....................................................................................................................... 272
Input Tray Quick Print .................................................................................................... 273
Printer Setup.................................................................................................................. 273
Printer Diagnostics and Adjustments.............................................................................. 275
Scanner Diagnostics....................................................................................................... 279
Additional Input Tray Diagnostics .................................................................................. 281
Configuration Menu............................................................................................................. 283
Service Engineer Menu......................................................................................................... 288
Entering The Service Engineer (SE) Menu ....................................................................... 288
General SE Menu ........................................................................................................... 288
Network SE Menu .......................................................................................................... 288
Fax SE Menu .................................................................................................................. 289
Scanner SE Menu ........................................................................................................... 290
Entering Invalid Engine Mode .............................................................................................. 291
Entering Recovery Mode ...................................................................................................... 292
For LED Display.............................................................................................................. 292
For 4.3-inch Displays ...................................................................................................... 292
6 Parts Removal ....................................................................................................................... 293

Data Security Notice............................................................................................................ 294
Identifying Printer Memory............................................................................................ 294
Erasing Printer Memory.................................................................................................. 294
Removal Precautions............................................................................................................ 296
Précautions De Retrait.................................................................................................... 296
Precauciones Durante La Extracción ............................................................................... 297
Vorsichtsmaßnahmen Bei Der Demontage..................................................................... 297
Precauzioni per la rimozione........................................................................................... 298
Handling ESD-sensitive Parts.......................................................................................... 298
Critical Information For Controller Board or Control Panel Replacement ......................... 299
Restoring The Printer Configuration After Replacing The Controller Board ...................... 300
Restoring Solutions, Licenses, and Configuration Settings............................................... 300
Updating The Printer Firmware ...................................................................................... 303
Disconnecting Ribbon Cables ......................................................................................... 304
Ribbon Cable Connectors ............................................................................................... 305
Adjustments ........................................................................................................................ 307
Registration Adjustment ................................................................................................ 307
Scanner Manual Registration ......................................................................................... 310
ADF Registration Adjustment ......................................................................................... 310
Flatbed Registration Adjustment.................................................................................... 311

Service Manual
Table of Contents
Entering The TPS Characterization Data ........................................................................ 311

Removal Procedures ............................................................................................................. 312
Left Side Removals............................................................................................................... 313
Left Cover Removal ........................................................................................................ 313
Motor (Drive Unit) Removal ........................................................................................... 314
EP Drive Assembly Removal............................................................................................ 315
LVPS Removal ................................................................................................................ 318
Sensor (Fuser Exit) Removal ........................................................................................... 320
Right Side Removals............................................................................................................. 325
Right Cover Removal ...................................................................................................... 325
Motor (Fuser Drive) Removal .......................................................................................... 325
TMC Card Removal ........................................................................................................ 327
Sensors (Toner Patch) Removal....................................................................................... 330
Developer Unit Removal................................................................................................. 332
HVPS Removal ............................................................................................................... 333
Transfer Module Removal............................................................................................... 339
Imaging Kit Removal ..................................................................................................... 342
Toner Cartridge Contacts Removal ................................................................................. 344
Waste Toner Bottle Removal .......................................................................................... 346
Waste Toner Bottle Contact Block Removal .................................................................... 347
Front Removals .................................................................................................................... 349
Front Door Removal ....................................................................................................... 349
Front Door Inner Deflector Removal............................................................................... 352
Front Middle Cover Removal .......................................................................................... 353
Interlock Switch Cover Assembly Removal ...................................................................... 354
4.3-inch Control Panel Badge Cover Removal.................................................................. 355
4.3-inch Control Panel Bezel Removal ............................................................................. 355
4.3-inch Control Panel Removal ...................................................................................... 357
Front Bracket Cover Removal.......................................................................................... 357
Speaker Removal ........................................................................................................... 358
Weather Station Removal .............................................................................................. 358
Wireless Card Removal................................................................................................... 362
Fuser Removal ............................................................................................................... 363
Bottom Removals................................................................................................................. 369
Pick Tires Removal ......................................................................................................... 369
Lower Left Frame Removal ............................................................................................. 371
Lower Right Frame Removal........................................................................................... 379
Sensor (Duplex) Removal ............................................................................................... 385
Transfer Module Guide Removal..................................................................................... 387
Sensor (Tray Present) Removal ....................................................................................... 390
Tray 1 Media Feeder Removal ........................................................................................ 391
Rear Side Removals.............................................................................................................. 395
MFP Cable Cover Removal.............................................................................................. 395
System Fan Removal ...................................................................................................... 395
Rear Cover Removal ....................................................................................................... 397
Controller Board Removal............................................................................................... 399
Top Side Removals ............................................................................................................... 401

Service Manual
Table of Contents
Top Cover Removal ........................................................................................................ 401

Output Bin and Paper Bail Removal................................................................................ 404
MFP Toner Cover Removal.............................................................................................. 406
MFP Link Removal.......................................................................................................... 408
Release Lever Removal ................................................................................................... 409
Bin Full Flag Removal ..................................................................................................... 410
MFP Fuser Deflector Flag Removal ................................................................................. 410
Sensor (Narrow Media) Removal .................................................................................... 410
Narrow Media Sensor Flag Removal ............................................................................... 412
Printhead Removal......................................................................................................... 413
Redrive Unit Removal..................................................................................................... 415
Right Output Bin Deflector Removal............................................................................... 416
ADF/Scanner Removals ........................................................................................................ 417
ADF Assembly Removal (SADF/RADF) ............................................................................ 417
ADF Assembly Removal (DADF)...................................................................................... 419
ADF Tray Removal ......................................................................................................... 425
ADF Separator Roller Removal........................................................................................ 426
ADF Separator Pad Removal .......................................................................................... 427
ADF Door Removal......................................................................................................... 429
Scanner Front Cover Removal......................................................................................... 429
Scanner Right Cover Removal......................................................................................... 432
Flatbed Scanner Assembly Removal ............................................................................... 434
Flatbed Pivot Link (Rear Right) Removal ......................................................................... 439
Flatbed Pivot Link (Front Left) Removal .......................................................................... 440
Options Removals ................................................................................................................ 442
650-sheet Duo Tray Insert Removal ............................................................................... 442
650-sheet Duo Tray Removal ......................................................................................... 442
Dust Cover Removal ....................................................................................................... 443
Pick Tire Removal........................................................................................................... 444
7 Component Locations......................................................................................................... 447

Printer Configurations .......................................................................................................... 448
Controller Board Connectors................................................................................................. 450
Motor Locations................................................................................................................... 466
Sensor Locations.................................................................................................................. 467
ADF Sensor Locations .......................................................................................................... 468
8 Maintenance ........................................................................................................................ 473

Inspection Guide.................................................................................................................. 474
Scheduled Maintenance....................................................................................................... 475
Maintenance Parts......................................................................................................... 475
Resetting The Maintenance Counter .............................................................................. 476
Cleaning Printer Parts........................................................................................................... 477
Cleaning The Printer ...................................................................................................... 477
Cleaning The Scanner .................................................................................................... 478
Cleaning The Printhead Lenses....................................................................................... 481
Service Manual
Table of Contents
9 Parts Catalog ........................................................................................................................ 483

Legend ................................................................................................................................ 484
Assembly 1: 4.3-inch Control Panel ....................................................................................... 485
Assembly 2: Covers .............................................................................................................. 487
Assembly 3: Paper Path and Frame ...................................................................................... 489
Assembly 4: Electronics ........................................................................................................ 491
Assembly 5: Cables and Sensors ........................................................................................... 493
Assembly 6: Scanner ............................................................................................................ 495
Assembly 7: ADF .................................................................................................................. 497
Assembly 8: Option Trays ..................................................................................................... 499
10 Printer Specifications ........................................................................................................ 501

Power Consumption ............................................................................................................. 502
Product Power Consumption .......................................................................................... 502
Sleep Mode.................................................................................................................... 502
Hibernate Mode............................................................................................................. 503
Off Mode ....................................................................................................................... 503
Total Energy Usage........................................................................................................ 503
Selecting A Location For The Printer ..................................................................................... 504
Noise Emission Levels........................................................................................................... 506
Temperature Information..................................................................................................... 507
Enabling The Security Reset Jumper..................................................................................... 508
11 Options and Features ....................................................................................................... 509

Available Internal Options.................................................................................................... 510
Adding Available Options In The Print Driver........................................................................ 511
For Windows Users......................................................................................................... 511
For Macintosh Users....................................................................................................... 511
Input/output Configurations and Capacities ........................................................................ 512
12 Theory Of Operation......................................................................................................... 513

Paper Path and Transport Components ................................................................................ 514
Paper Path Information ................................................................................................. 514
Transport Components................................................................................................... 515
Duplexing ...................................................................................................................... 515
Print Engine Theory.............................................................................................................. 517
Electrophotographic Process (EP Process) ....................................................................... 517
Electrophotographic Process Basics ................................................................................ 517
ADF and Flatbed Scanner Theory ......................................................................................... 520
DADF Paper Path ........................................................................................................... 520
DADF Paper Path Sensors............................................................................................... 521
RADF Paper Path ........................................................................................................... 522
RADF Paper Path Sensors ............................................................................................... 524
Service Manual
Table of Contents
Flatbed Scanner Drive .................................................................................................... 525

Color Theory ........................................................................................................................ 526
Color Theory .................................................................................................................. 526
13 Acronyms ............................................................................................................................ 531

Acronyms............................................................................................................................. 532
14 Part Number Index ........................................................................................................... 535

15 Part Name Index............................................................................................................... 539

Service Manual
Notices, Conventions, and Safety
1
Information

Service Manual
Notices, Conventions, and Safety Information
Laser Notice
The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I,
Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product
conforming to the requirements of IEC 60825-1: 2014.
Class I laser products are not considered to be hazardous. The laser system and printer are designed
so there is never any human access to laser radiation above a Class I level during normal operation,
user maintenance, or prescribed service conditions. The printer has a non-serviceable printhead
assembly that contains a laser with the following specifications:
Class: IIIb (3b) AlGaInP
Nominal output power (milliwatts): 15
Wavelength (nanometers): 650–670
A v i s Re l a t i f À L ' u t i l i s a t i o n D u L a s e r
Cette imprimante est certifiée conforme aux exigences de la réglementation des Etats-Unis relative
aux produits laser de classeI (1) (DHHS21 CFR, ChapitreI, Sous-chapitreJ). Pour les autres pays, elle
est certifiée conforme aux exigences des normes CEI60825-1:2014 relatives aux produits laser de
classeI.
Les produits laser de classeI ne sont pas considérés comme dangereux. Le système laser ainsi que
l'imprimante ont été conçus de manière à ce que personne ne soit jamais exposé à des radiations
laser dépassant le niveau de classe I dans le cadre d'un fonctionnement normal, de l'entretien par
l'utilisateur ou de la maintenance. L'imprimante dispose d'un ensemble de têtes d'impression non
réparable contenant un laser doté des caractéristiques suivantes:
Av i s o D e Lá s e r
Esta impresora se ha certificado en EE.UU. cumpliendo con los requisitos de DHHS 21 CFR, capítulo I,
subcapítulo J para los productos láser de ClaseI (1) y en otros países está certificada como un
producto láser de ClaseI de acuerdo con los requisitos de IEC 60825-1: 2014.
Los productos láser de ClaseI no se consideran peligrosos. El sistema láser y la impresora se han
diseñado para que el ser humano no acceda nunca a las radiaciones láser por encima del nivel de
Clase I durante su uso normal, ni en tareas de mantenimiento o intervenciones de servicio técnico
prescritas. El conjunto de cabezal de impresión de la impresora no se puede reparar y contiene un
láser con las siguientes especificaciones:

Service Manual
La s e r - h i n we i s
Der Drucker wurde in den USA zertifiziert und entspricht den Anforderungen der Vorschriften
DHHS21CFR KapitelI für Laserprodukte der KlasseI(1), andernorts ist er als Laserprodukt der KlasseI
zertifiziert, das den Anforderungen von IEC60825-1 entspricht: 2014.
Laserprodukte der KlasseI werden nicht als gefährlich betrachtet. Das Lasersystem und der Drucker
sind so konstruiert, dass unter normalen Betriebsbedingungen, bei der Wartung durch den Benutzer
oder bei den vorgeschriebenen Wartungsbedingungen Menschen keiner Laserstrahlung ausgesetzt
sind, die die Werte für KlasseI überschreitet. Der Drucker verfügt über eine Druckkopfeinheit, die nicht
gewartet werden kann und mit einem Laser mit den folgenden Spezifikationen ausgestattet ist.
Av ve r t e n z a s u i p r o d o tt i l a s e r
La stampante è certificata negli Stati Uniti come prodotto conforme ai requisiti DHHS 21 CFR
Capitolo I, Sottocapitolo J per i prodotti laser di Classe I (1), mentre in altri paesi è certificata come
prodotto laser di Classe I conforme ai requisiti IEC 60825-1: 2014.
I prodotti laser di Classe I non sono considerati pericolosi. Il sistema laser e la stampante sono stati
progettati in modo da impedire l'esposizione a radiazioni laser superiori al livello previsto dalla Classe
I durante le normali operazioni di stampa, manutenzione o assistenza. La stampante è dotata di un
gruppo testina di stampa non riparabile che contiene un laser con le seguenti specifiche:
Classe: IIIb (3b) AlGaInP
Potenza di uscita nominale (milliwatt): 15
Lunghezza d'onda (nanometri): 650–670

Service Manual
Conventions
Note: A note identifies information that could help you.
Warning: A warning identifies something that could damage the product hardware or software.
CAUTION: A caution indicates a potentially hazardous situation that could injure you.
Different types of caution statements include:
CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.
CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
CAUTION—TIPPING HAZARD: Indicates a crush hazard.
CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.
CAUTION—MOVING PARTS: Indicates a risk of laceration or abrasion injuries from rotating

parts.
Co n v e n t i o n s
Remarque: Une Remarque fournit des informations pouvant vous être utiles.
Avertissement: Un Avertissement signale un danger susceptible d'endommager le logiciel ou le
matériel.
ATTENTION: La mention Attention vous signale un risque de blessure corporelle.
Il existe différentes mises en garde:
ATTENTION ! DOMMAGE POTENTIEL : Signale un risque de blessure.
ATTENTION ! RISQUE D’ÉLECTROCUTION : Signale un risque d'électrocution.
ATTENTION ! SURFACE CHAUDE : Signale un risque de brûlure de contact.
ATTENTION ! RISQUE DE BASCULEMENT : Signale un risque d'écrasement.
ATTENTION ! RISQUE DE PINCEMENT : Signale un risque de pincement entre des pièces

mobiles.
ATTENTION ! PIÈCES MOBILES : Signale un risque de coupures ou de frottements à cause des
pièces rotatives.
Co n v e n c i o n e s
Nota: Las notas señalan información que puede serle útil.
Aviso: Las advertencias indican algo que podría dañar el software o el hardware del producto.

Service Manual
PRECAUCIÓN: Las precauciones indican una situación de posible peligro que puede implicar lesiones
para el usuario.
Estos son los tipos de avisos de precaución que existen:
PRECAUCIÓN—RIESGO DE LESIONES: Indica que existe riesgo de lesiones.
PRECAUCIÓN—RIESGO DE DESCARGA:Indica que existe riesgo de descarga eléctrica.
PRECAUCIÓN—SUPERFICIE CALIENTE:Indica que existe riesgo de sufrir quemaduras por

contacto.
PRECAUCIÓN—RIESGO DE CAÍDA:Indica que existe peligro de aplastamiento.
PRECAUCIÓN—RIESGO DE DESCARGA ELÉCTRICA:Existe riesgo de atrapamiento entre las

piezas en movimiento.
PRECAUCIÓN—PARTES MÓVILES: Indica que existe riesgo de lesiones por laceración o

abrasión causadas por piezas giratorias.
K o n ve n t i o n e n
Hinweis: Ein Hinweis enthält nützliche Informationen.
Warnung: Durch eine Warnung werden Sie auf einen Umstand hingewiesen, durch den die
Produkthardware oder -software beschädigt werden könnte.
VORSICHT: Vorsicht weist auf eine mögliche gefährliche Situation hin, die ein Verletzungsrisiko birgt.
Verschiedene Vorsichtshinweise:
VORSICHT – VERLETZUNGSGEFAHR: Weist auf ein Verletzungsrisiko hin.
VORSICHT – STROMSCHLAGGEFAHR: Weist auf das Risiko eines elektrischen Schlags hin.
VORSICHT – HEISS: Weist auf das Risiko von Verbrennungen bei Berührung hin.
VORSICHT – KIPPGEFAHR: Weist auf Quetschgefahr hin.
VORSICHT – QUETSCHGEFAHR: Weist auf das Risiko hin, zwischen beweglichen Komponenten
eingequetscht zu werden.
VORSICHT – BEWEGLICHE TEILE: Weist auf das Risiko von Verletzungen und Abschürfungen
durch sich drehende Teile hin.
Co n v e n z i o n i
Nota: Una nota identifica informazioni che potrebbero essere di aiuto.
Avvertenza: Un messaggio di avvertenza segnala qualcosa che potrebbe danneggiare l'hardware o il
software del prodotto.
ATTENZIONE: Un messaggio di attenzione segnala una situazione potenzialmente pericolosa che
potrebbe causare lesioni all'utente.

Service Manual
I diversi tipi di messaggi di attenzione sono:

ATTENZIONE – PERICOLO DI LESIONI: Indica il rischio di ferirsi.
ATTENZIONE – PERICOLO DI SCOSSA ELETTRICA: Indica il rischio di scosse elettriche.
ATTENZIONE – SUPERFICIE SURRISCALDATA:Indica il rischio di bruciarsi al contatto.
ATTENZIONE – PERICOLO DI RIBALTAMENTO: Indica il pericolo di essere schiacciati.
ATTENZIONE – PERICOLO DI SCHIACCIAMENTO: Indica il rischio di intrappolamento tra

parti in movimento.
ATTENZIONE – PARTI MOBILI: Indica il rischio di lesioni da lacerazione o abrasione dovute a
parti rotanti.

Service Manual
Safety Information
• The safety of this product is based on testing and approvals of the original design and specific
components. The manufacturer is not responsible for safety in the event of use of unauthorized
replacement parts.
• The maintenance information for this product has been prepared for use by a professional service
person and is not intended to be used by others.
• There may be an increased risk of electrical shock and personal injury during disassembly and
servicing of this product. Professional service personnel should understand this risk and take
necessary precautions.
CAUTION—SHOCK HAZARD: When you see this symbol on the product, there is a danger
from hazardous voltage in the area of the product where you are working. Unplug the product
before you begin, or use caution if the product must receive power in order to perform the task.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be
replaced. There is a danger of explosion if a lithium battery is incorrectly replaced. Do not
recharge, disassemble, or incinerate a lithium battery. Discard used lithium batteries according
to the manufacturer's instructions and local regulations.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the
power cord to an appropriately rated and properly grounded electrical outlet that is near the
product and easily accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the
power cord provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet
power strips, multioutlet extenders, or UPS devices. The power capacity of these types of
accessories can be easily overloaded by a laser printer and may result in a risk of fire, property
damage, or poor printer performance.
CAUTION—POTENTIAL INJURY: Only a Xerox Inline Surge Protector that is properly
connected between the printer and the power cord provided with the printer may be used with
this product. The use of non-Xerox surge protection devices may result in a risk of fire, property
damage, or poor printer performance.
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20kg (44lb), then it may
require two or more people to lift it safely.
Co n s i g n e s D e S é c u r i t é
• La sécurité de ce produit est basée sur des tests et certifications de sa conception d'origine et de
ses composants spécifiques. Le fabricant décline toute responsabilité en cas d'utilisation de pièces
de rechange non autorisées.
• Les informations de maintenance de ce produit sont destinées à des professionnels qualifiés et ne
sont pas conçues pour être utilisées par d'autres personnes.
• Il existe un risque potentiel de choc électrique et de blessures lors du démontage et de la
maintenance de ce produit. Le personnel professionnel de maintenance doit comprendre les
risques et prendre les précautions nécessaires.

Service Manual
ATTENTION ! RISQUE D’ÉLECTROCUTION : Ce symbole indique un danger lié à des niveaux

de tension dangereux dans la zone du produit à manipuler. Débranchez le produit avant de
commencer, ou agissez avec prudence si le produit doit être alimenté pour effectuer
l'opération.
ATTENTION ! DOMMAGE POTENTIEL : La batterie lithium de ce produit n'est pas destinée à
être remplacée. Si vous ne respectez pas les instructions de remplacement de la batterie, vous
risquez de provoquer une explosion. Ne rechargez pas, ne désassemblez pas et ne brûlez pas la
batterie au lithium. Mettez les batteries lithium usagées au rebut selon les instructions du
fabricant et les réglementations locales.
ATTENTION ! DOMMAGE POTENTIEL : Pour éviter tout risque d'électrocution ou d'incendie,
branchez le câble d'alimentation directement à une prise électrique répondant aux exigences
requises et correctement mise à la terre, proche du produit et facile d'accès.
ATTENTION ! DOMMAGE POTENTIEL : Pour éviter tout risque d'incendie ou d'électrocution,
utilisez uniquement le câble d'alimentation fourni avec ce produit ou un câble de
remplacement autorisé par le fabricant.
ATTENTION ! DOMMAGE POTENTIEL : Ce produit ne doit pas être utilisé avec des rallonges,
des barres multiprises, des rallonges multiprises ou des périphériques UPS. La capacité de ces
types d'accessoires peut être facilement dépassée par une imprimante laser, d'où un risque de
dégâts matériels, d'incendie ou de performances d'impression amoindries.
ATTENTION ! DOMMAGE POTENTIEL : Utilisez uniquement un parasurtenseur correctement
raccordé à l'imprimante et au câble d'alimentation fourni avec la machine. L'utilisation de
parasurtenseurs non fabriqués par Xerox comporte un risque d'incendie et de dégâts matériels,
et peut amoindrir les performances de l'imprimante.
ATTENTION ! DOMMAGE POTENTIEL : Si votre imprimante pèse plus de 20kg (44lb),
l'intervention d'au moins deux personnes est nécessaire pour la soulever sans risque.
I n fo r m a c i ó n D e S e g u r i d a d
• La seguridad de este producto se basa en las pruebas y comprobaciones del diseño original y los
componentes específicos. El fabricante no se hace responsable de la seguridad en caso de uso de
piezas de repuesto no autorizadas.
• La información de mantenimiento de este producto se ha preparado para su uso por parte de un
profesional de asistencia técnica y no está diseñada para su uso por parte de otros usuarios.
• Es posible que haya un mayor riesgo de descarga eléctrica y daños personales durante el
desmontaje y el mantenimiento de este producto. El personal de asistencia profesional debe
conocer este riesgo y tomar las precauciones necesarias.
PRECAUCIÓN—RIESGO DE DESCARGA:Cuando vea este símbolo en el producto, existe

peligro de tensiones peligrosas en el área del producto en la que está trabajando. Desconecte
el producto antes de empezar o tenga cuidado si el producto debe recibir alimentación a fin de
realizar la tarea.
PRECAUCIÓN—RIESGO DE LESIONES: La batería de litio de este producto no debe
reemplazarse. Existe riesgo de explosión si se sustituye incorrectamente una batería de litio. No
recargue, desmonte ni incinere una batería de litio. Deseche las baterías de litio usadas según
las instrucciones del fabricante y las normativas locales.

Service Manual
PRECAUCIÓN—RIESGO DE LESIONES: Para evitar el riesgo de incendio o descarga eléctrica,

conecte el cable de alimentación a una toma de corriente debidamente conectada a tierra con
la potencia adecuada que se encuentre cerca del dispositivo y resulte fácilmente accesible.
PRECAUCIÓN—RIESGO DE LESIONES: Para evitar el riesgo de incendio o descarga eléctrica,

utilice exclusivamente el cable de alimentación que se suministra junto con este producto o el
repuesto autorizado por el fabricante.
PRECAUCIÓN—RIESGO DE LESIONES: No utilice este producto con cables alargadores,

regletas de varias tomas, cables alargadores de varias tomas o sistemas de alimentación
ininterrumpida. La potencia de este tipo de accesorios puede sobrecargarse fácilmente si se
utiliza una impresora láser, lo que puede dar lugar a que el rendimiento de la impresora sea
bajo, a daños materiales o a posibles incendios.
PRECAUCIÓN—RIESGO DE LESIONES: Solo debe usarse con este producto un protector de

sobretensión insertable Xerox debidamente conectado entre la impresora y el cable de
alimentación que con ella se suministra. El uso de protectores de sobretensión de marcas
distintas a Xerox puede dar lugar a que el rendimiento de la impresora sea bajo, a daños
materiales o a posibles incendios.
PRECAUCIÓN—RIESGO DE LESIONES: si el peso de la impresora es superior a 20kg (44lb),

pueden ser necesarias dos o más personas para levantarla de forma segura.
S i c h e r h e i t s h i n we i s e
• Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des Originaldesigns und der
spezifischen Komponenten. Sofern nicht autorisierte Ersatzteile eingesetzt werden, übernimmt der
Hersteller keinerlei Verantwortung in Bezug auf die Sicherheit dieses Produkts.
• Die Wartungsinformationen für dieses Produkt wurden für ausgebildete Servicemitarbeiter
zusammengestellt und dürfen nicht von anderen verwendet werden.
• Möglicherweise besteht bei der Demontage und Wartung dieses Produkts eine erhöhte
Stromschlag- und Verletzungsgefahr. Ausgebildete Servicemitarbeiter sollten sich dieser Gefahr
bewusst sein und die notwendigen Vorsichtsmaßnahmen ergreifen.
•
VORSICHT – STROMSCHLAGGEFAHR: Wenn Sie dieses Symbol sehen, besteht eine Gefahr
durch gefährliche Spannungen in dem Produktbereich, in dem Sie arbeiten. Trennen Sie das
Produkt von seiner Stromverbindung, bevor Sie beginnen, oder gehen Sie vorsichtig vor,
wenn das Produkt für die Durchführung der Aufgabe mit Strom versorgt werden muss.
VORSICHT – VERLETZUNGSGEFAHR: Die Lithiumbatterie in diesem Produkt darf nicht
ausgetauscht werden. Wird eine Lithiumbatterie nicht ordnungsgemäß ausgetauscht,
besteht Explosionsgefahr. Lithiumbatterien dürfen auf keinen Fall wieder aufgeladen,
auseinander genommen oder verbrannt werden. Befolgen Sie zum Entsorgen verbrauchter
Lithiumbatterien die Anweisungen des Herstellers und die örtlichen Bestimmungen.
VORSICHT – VERLETZUNGSGEFAHR: Um Feuer- und Stromschlaggefahr zu vermeiden,
schließen Sie das Netzkabel direkt an eine ordnungsgemäß geerdete Steckdose an, die sich
in der Nähe des Geräts befindet und leicht zugänglich ist.

Service Manual
VORSICHT – VERLETZUNGSGEFAHR: Um das Risiko eines Feuers oder elektrischen

Schlags zu vermeiden, verwenden Sie ausschließlich das diesem Produkt beiliegende
Netzkabel bzw. ein durch den Hersteller zugelassenes Ersatzkabel.
VORSICHT – VERLETZUNGSGEFAHR: Verwenden Sie das Produkt nicht mit
Verlängerungskabeln, Mehrfachsteckdosen, Mehrfachverlängerungen oder Geräten für
unterbrechungsfreie Stromversorgung. Die Belastbarkeit solcher Zubehörteile kann durch
Laserdrucker schnell überschritten werden, was zu Brandgefahr, Beschädigung von
Eigentum oder einer eingeschränkten Druckerleistung führen kann.
VORSICHT – VERLETZUNGSGEFAHR: Mit diesem Produkt darf nur ein Xerox Inline Surge
Protector verwendet werden, der vorschriftsgemäß zwischen dem Drucker und dem
mitgelieferten Netzkabel angeschlossen ist. Die Verwendung von nicht von Xerox
stammenden Überspannungsschutzgeräten kann zu Brandgefahr, Beschädigung von
Eigentum oder einer eingeschränkten Druckerleistung führen.
VORSICHT – VERLETZUNGSGEFAHR: Wenn der Drucker mehr als 20kgwiegt, sind zum
sicheren Anheben mindestens zwei Personen notwendig.
I n fo r m a z i o n i s u l l a s i c u r e z z a
• La sicurezza di questo prodotto è basata sul collaudo e le approvazioni del progetto tecnico
originale e di specifici componenti. Il produttore non è responsabile per la sicurezza in caso di
utilizzo di parti di ricambio non autorizzate.
• Le informazioni sulla manutenzione di questo prodotto sono rivolte esclusivamente a personale di
manutenzione e assistenza specializzato.
• L'intervento di smontaggio e manutenzione/riparazione di questo dispositivo potrebbe
comportare un maggiore rischio di scossa elettrica o lesioni personali. Il personale di assistenza
specializzato deve essere consapevole di tale rischio e assumere le necessarie precauzioni.
ATTENZIONE – PERICOLO DI SCOSSA ELETTRICA: La presenza di questo simbolo sul
prodotto significa che è presente tensione pericolosa nell'area del prodotto su cui si sta
lavorando. Scollegare il prodotto prima di iniziare, o prestare cautela se l'intervento richiede
che il prodotto debba ricevere alimentazione.
ATTENZIONE – PERICOLO DI LESIONI: La batteria al litio presente nel prodotto non deve
essere sostituita. In caso di sostituzione errata della batteria al litio, potrebbe verificarsi
un'esplosione. Non ricaricare, smontare o bruciare batterie al litio. Smaltire le batterie al
litio usate seguendo le istruzioni del produttore e le norme locali.
ATTENZIONE – PERICOLO DI LESIONI: Per evitare il rischio di incendio o scosse elettriche,
collegare il cavo di alimentazione a una presa elettrica dotata di messa a terra e con le
specifiche adeguate, situata in prossimità del prodotto e facilmente accessibile.
ATTENZIONE – PERICOLO DI LESIONI: Per evitare il rischio di incendi o scosse elettriche,
utilizzare solo il cavo di alimentazione fornito con il prodotto o componenti sostitutivi
autorizzati dal produttore.
ATTENZIONE – PERICOLO DI LESIONI: Non utilizzare il prodotto con cavi di prolunga,
prese multiple, prolunghe multipresa o gruppi di continuità. La capacità di potenza di
questi tipi di accessori può essere facilmente sovraccaricata da una stampante laser e può
comportare incendi, danni o scarse prestazioni della stampante.

Service Manual
ATTENZIONE – PERICOLO DI LESIONI: Con questo prodotto può essere utilizzato solo un
protettore di sovratensione in linea Xerox fornito con la stampante, correttamente
collegato alla stampante e al cavo di alimentazione. L'utilizzo di protettori di sovratensione
non Xerox può comportare il rischio di incendi, danni o scarse prestazioni della stampante.
ATTENZIONE – PERICOLO DI LESIONI: Se la stampante pesa più di 20 kg (44 lb),
potrebbe richiedere due o più persone per essere sollevata in modo sicuro.

Service Manual
Health and Safety Incident Reporting

I. Summary
This section defines requirements for notification of health and safety incidents involving Xerox
products (equipment and materials) at customer locations.
II. Scope
Xerox Corporation and subsidiaries worldwide.
III. Objective
To enable prompt resolution of health and safety incidents involving Xerox products and to ensure
Xerox regulatory compliance.
IV. Definitions
Incident:
An event or condition occurring in a customer account that has resulted in injury, illness or property
damage. Examples of incidents include machine fires, smoke generation, physical injury to an
operator or service representative. Alleged events and product conditions are included in this
definition.
V. Requirements
Initial Report:
1. Xerox organizations shall establish a process for individuals to report product incidents to Xerox
Environment Health and Safety within 24 hours of becoming aware of the event.
2. The information to be provided at the time of reporting is contained in Appendix A (Health and
Safety Incident Report involving a Xerox product).
3. The initial notification may be made by the method that follows:
• Email Xerox EH&S at: [email protected].
• Fax Xerox EH&S at: 585-422-2249.
Note: If sending a fax, please also send the original via internal mail.
Responsibilities for resolution:

Service Manual
1. Business Groups/Product Design Teams responsible for the product involved in the incident shall:
a. Manage field bulletins, customer correspondence, product recalls, safety retrofits.
b. Fund all field retrofits.
2. Field Service Operations shall:
a. Preserve the Xerox product involved and the scene of the incident inclusive of any associated
equipment located in the vicinity of the incident.
b. Return any affected equipment/part(s) to the location designated by Xerox EH&S and/or the
Business Division.
c. Implement all safety retrofits.
3. Xerox EH&S shall:
a. Manage and report all incident investigation activities.
b. Review and approve proposed product corrective actions and retrofits, if necessary.
c. Manage all communications and correspondence with government agencies.
d. Define actions to correct confirmed incidents.
VI. Appendices
The Health and Safety Incident Report involving a Xerox Product (Form # EH&S-700) is available in
the following location:
• GSN Library 1789

Service Manual

Service Manual
Change History
2

Service Manual
Change History
January 1, 2022
This is the launch version of the service manual.

Service Manual
General Information
3

Service Manual
General Information
Printer Model Configurations

The Xerox® C315 printers are network-capable, multifunction laser printers. The printers support color
and monochrome printing, and are embedded with home screen solutions and applications. All
information in this service manual pertains to all models unless explicitly noted.
The printers are available in the following models:
Model Configurations
C315 Network-ready color laser printer with 4.3” color
touch screen, analog fax, internal duplex printing,
and duplex scanning for small workgroups

Service Manual
General Information
Finding The Serial Number

Open door A, and then find the serial number at the left side of the printer.

Service Manual
General Information
Paper Support
S u p p o r t e d Pa p e r S i z e s
Note:
• Your printer model may have a 650-sheet duo tray, which consists of a 550-sheet tray and an
integrated 100-sheet multipurpose feeder. The 550-sheet tray of the 650-sheet duo tray supports
the same paper sizes as the optional 550-sheet tray. The integrated multipurpose feeder supports
different paper sizes, types, and weights.
• The ADF supports the listed paper sizes except all envelopes and Universal sizes smaller than
105x105mm (4.13x4.13in.).
• The scanner glass supports the listed paper sizes except legal, Oficio (Mexico), and folio.
Optional 650-sheet duo

tray
Paper size Standard Optional
and 250-sheet Manual 550-sheet Multipur- 550-sheet Two-sided
dimension tray feeder tray pose feeder tray printing
A4
210x297mm
(8.27x11.7i-
n.)
A51,2 X
148x210mm
(5.83x8.27i-
n.)
A6 X X X
105x148mm
(4.13x5.83i-
n.)
JIS B5 X
182x257mm
(7.17x10.1i-
n.)
Letter
215.9x279.4-
mm
(8.5x11in.)
Legal
215.9x355.6-
mm
(8.5x14in.)

Service Manual
General Information

tray
Executive X
184.2x266.7-
mm
(7.25x10.5i-
n.)
Oficio
(Mexico)
215.9x340.4-
mm
(8.5x13.4in.)
Folio
215.9x330.2-
mm
(8.5x13in.)
Statement X X X
139.7x215.9-
mm
(5.5x8.5in.)
Hagaki X X
100x148mm
(3.94x5.83i-
n.)
Universal3,4 X X X
98.4x148mm
to
215.9x355.6-
mm
(3.87x5.83in.
to 8.5x14in.)
Universal3,4 X X X X
76.2x127mm
to
215.9x355.6-
mm (3x5in.
to 8.5x14in.)
Universal3,4 X
148x210mm
to
215.9x355.6-
mm

Service Manual
General Information

tray
(5.83x8.27in.
to 8.5x14in.)
Universal3,4
210x250mm
to
215.9x355.6-
mm
(8.27x11.0in.
to 8.5x14in.)
7 3/4 X X X
Envelope
98.4x190.5-
mm
(3.875x7.5i-
n.)
9 Envelope X X X
98.4x225.4-
mm
(3.875x8.9i-
n.)
10 Envelope X X X
104.8x241.3-
mm
(4.12x9.5in.)
DL Envelope X X X
110x220mm
(4.33x8.66i-
n.)
C5 Envelope X X X
162x229mm
(6.38x9.01i-
n.)
B5 Envelope X X X
176x250mm
(6.93x9.84i-
n.)
Monarch X X X
98.425x190.-
5mm

Service Manual
General Information

tray
(3.875x7.5i-
n.)
Other X X X
Envelope5
98.4x162mm
to
176x250mm
(3.87x6.38in.
to
6.93x9.84in.)
1 Load this paper size into tray 1 and the manual feeder with the long edge entering the printer first.
2 Load this paper size into tray 2, tray 3, and the multipurpose feeder with the short edge entering the printer
first.
3 When Universal is selected, the page is formatted for 215.9x355.6mm (8.5x14 in.) unless the size is
specified by the software application.
4 Load narrow paper with the short edge entering the printer first.
5When Other Envelope is selected, the page is formatted for 215.9x355.6mm (8.5x14 in.) unless the size is
specified by the software application.
S u p p o r t e d Pa p e r Ty p e s
Note:
the same paper type as the 550-sheet tray. The integrated multipurpose feeder supports different
paper sizes, types, and weights.
• Labels, envelopes, and card stock always print at 25 pages per minute.
• The ADF supports only plain paper.

tray
Standard Optional
250-sheet Manual 550-sheet Multipur- 550-sheet Two-sided
Paper type tray feeder tray pose feeder tray printing
Plain paper
Card stock X
Envelopes X X X

Service Manual
General Information

tray
Standard Optional
250-sheet Manual 550-sheet Multipur- 550-sheet Two-sided
Paper type tray feeder tray pose feeder tray printing
Paper labels
Vinyl labels X
S u p p o r t e d Pa p e r W e i g h t s
Note:
the same paper types as the 550-sheet tray. The integrated multipurpose feeder supports
different paper sizes, types, and weights.
• Labels, envelopes, and card stock always print at 25 pages per minute.
• The ADF supports 52–120g/m2 (14–32lb bond) paper.

tray
Standard Optional
Paper type 250-sheet Manual 550-sheet Multipur- 550-sheet Two-sided
and weight tray feeder tray pose feeder tray printing
Light paper 1
60–74.9g/m2
grain long
(16–19.9-lb
bond)
Plain paper
75–90.3g/m2
grain long
(20–24-lb
bond)
Heavy paper
90.3–105g/
m2 grain long
(24.1–28-lb
bond)
Card stock X
105.1–162g/
m2 grain long
(28.1–43-lb
bond)

Service Manual
General Information

tray
Standard Optional
Paper type 250-sheet Manual 550-sheet Multipur- 550-sheet Two-sided
and weight tray feeder tray pose feeder tray printing
Card stock X X X X
105.1–200g/
m2 grain long
(28.1–53-lb
bond)
Paper Labels 3
2
131g/m2 (35-
lb bond)
Vinyl Labels X
2
131g/m2 (35-
lb bond)
Envelopes 4,5 X X X
60–105g/m2
(16–28-lb
bond)
1Paper less than 75g/m2 (20lb) must be printed with Paper Type set to Light Paper. Failure to do so may
cause excessive curl which can lead to feeding errors, especially in more humid environments.
2 Labels and other specialty media are supported for occasional use and must be tested for acceptability.
3 Paper labels up to 105g/m2 (28-lb bond) are supported.
4 100% cotton content maximum weight is 24-lb bond.
5 28-lb bond envelopes are limited to 25% cotton content.

Service Manual
General Information
Tools Required For Service

• Flat-blade screwdrivers, various sizes
• #1 Phillips screwdriver, magnetic
• #2 Phillips screwdriver, magnetic
• #2 Phillips screwdriver, magnetic short-blade
• Torx screwdriver (T20 head)
• Needle-nose pliers
• Diagonal side cutters
• Spring hook
• Feeler gauges
• Analog or digital multimeter
• 3-mm ball hex wrench
• Toner vacuum
• Flashlight

Service Manual
Diagnostics and Troubleshooting
4

Service Manual
Troubleshooting Precautions
CAUTION—SHOCK HAZARD: When you see this symbol on the product, there is a danger
from hazardous voltage in the area of the product where you are working. Unplug the product
before you begin, or use caution if the product must receive power in order to perform the task.
CAUTION—SHOCK HAZARD: This product uses an electronic power switch. It does not
physically disconnect the input AC voltage. To avoid the risk of electrical shock, always remove
the power cord from the printer when removal of the input AC voltage is required.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock while troubleshooting with
covers removed or doors open, do not touch the exposed wires or circuits while the printer is
connected to an electrical outlet.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock and to prevent damage to
the printer, remove the power cord from the electrical outlet and disconnect all connections to
any external devices before you connect or disconnect any cable, electronic board, or assembly.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury
from a hot component, allow the surface to cool before touching it.
CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked
with this label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and
covers.
Pr é c a u t i o n s D e D é p a n n a g e
ATTENTION ! RISQUE D’ÉLECTROCUTION : Ce symbole indique un danger lié à des niveaux
de tension dangereux dans la zone du produit à manipuler. Débranchez le produit avant de
commencer, ou agissez avec prudence si le produit doit être alimenté pour effectuer
l'opération.
ATTENTION ! RISQUE D’ÉLECTROCUTION : Ce produit utilise un commutateur

d'alimentation électronique. Il ne déconnecte pas physiquement la tension d'alimentation CA.
Pour éviter tout risque d'électrocution, débranchez toujours le cordon d'alimentation de
l'imprimante lorsque vous devez déconnecter la tension d'alimentation CA.
ATTENTION ! RISQUE D’ÉLECTROCUTION : Pour éviter tout risque d'électrocution lors du

dépannage de l'imprimante avec les capots retirés ou les portes ouvertes, prenez garde de ne
pas toucher les fils ou circuits dénudés si l'imprimante est connectée à une prise électrique.
ATTENTION ! RISQUE D’ÉLECTROCUTION : Pour éviter tout risque d'électrocution et éviter

d'endommager l'imprimante, débranchez le cordon d'alimentation de la prise électrique et
déconnectez toute connexion à tout périphérique externe avant de brancher ou débrancher des
câbles ou circuits et assemblages électroniques.
ATTENTION ! SURFACE CHAUDE : L'intérieur de l'imprimante risque d'être brûlant. pour
réduire le risque de brûlure, laissez la surface ou le composant refroidir avant d'y toucher.
ATTENTION ! RISQUE DE PINCEMENT : Pour éviter tout risque de blessure par pincement,
agissez avec précaution au niveau des zones signalées par cette étiquette. Les blessures par
pincement peuvent se produire autour des pièces mobiles telles que les engrenages, portes,
tiroirs et capots.

Service Manual
Pr e c a u c i o n e s D u ra n t e L a S o l u c i ó n D e Pr o b l e m a s
PRECAUCIÓN—RIESGO DE DESCARGA:Cuando vea este símbolo en el producto, existe
peligro de tensiones peligrosas en el área del producto en la que está trabajando. Desconecte
el producto antes de empezar o tenga cuidado si el producto debe recibir alimentación a fin de
realizar la tarea.
PRECAUCIÓN—RIESGO DE DESCARGA:Este producto utiliza un interruptor de corriente
electrónico. No desconecta físicamente la entrada de voltaje de CA. Para evitar el riesgo de
descarga eléctrica, desenchufe siempre el cable de alimentación de la impresora cuando sea
necesario retirar la entrada de voltaje de CA.
PRECAUCIÓN—RIESGO DE DESCARGA:Para evitar el riesgo de descarga eléctrica al

solucionar problemas sin las cubiertas o con las puertas abiertas, no toque los cables ni los
circuitos expuestos mientras la impresora está conectada a una toma de corriente.
PRECAUCIÓN—RIESGO DE DESCARGA:Para evitar el riesgo de descargas eléctricas y daños

en la impresora, retire el cable de alimentación de la toma eléctrica y desconecte todas las
conexiones a dispositivos externos antes de conectar o desconectar cualquier cable, placa
electrónica o conjunto.
PRECAUCIÓN—SUPERFICIE CALIENTE:El interior de la impresora podría estar caliente. Para

evitar el riesgo de heridas producidas por el contacto con un componente caliente, deje que la
superficie se enfríe antes de tocarlo.
PRECAUCIÓN—RIESGO DE DESCARGA ELÉCTRICA:Para evitar el riesgo de lesión por

atrapamiento, preste atención en las áreas marcadas con esta etiqueta. Las lesiones por
atrapamiento se pueden producir en torno a partes móviles, tales como engranajes, puertas,
bandejas y cubiertas.
Vo r s i c h t s m a ß n a h m e n B e i D e r Fe h l e r b e h e b u n g
VORSICHT – STROMSCHLAGGEFAHR: Wenn Sie dieses Symbol sehen, besteht eine Gefahr
durch gefährliche Spannungen in dem Produktbereich, in dem Sie arbeiten. Trennen Sie das
Produkt von seiner Stromverbindung, bevor Sie beginnen, oder gehen Sie vorsichtig vor, wenn
das Produkt für die Durchführung der Aufgabe mit Strom versorgt werden muss.
VORSICHT – STROMSCHLAGGEFAHR: Dieses Produkt verwendet einen elektronischen
Leistungsschalter. Er trennt die Eingangswechselspannung nicht physikalisch. Um das Risiko
eines elektrischen Schlags zu vermeiden, ziehen Sie stets das Netzkabel vom Drucker ab, wenn
eine Abtrennung der Eingangswechselspannung erforderlich ist.
VORSICHT – STROMSCHLAGGEFAHR: Um die Gefahr eines Stromschlags während der
Fehlerbehebung bei entfernten Abdeckungen oder offenen Klappen zu vermeiden, berühren Sie
die freiliegenden Drähte oder Stromkreise nicht, wenn der Drucker an eine Steckdose
angeschlossen ist.
VORSICHT – STROMSCHLAGGEFAHR: Um das Risiko eines elektrischen Schlags und Schäden
am Drucker zu vermeiden, ziehen Sie das Netzkabel aus der Steckdose und trennen Sie alle
Verbindungen zu jeglichen externen Geräten, bevor Sie Kabel, Elektronikplatinen oder
Baugruppen einstecken oder abziehen.

Service Manual
VORSICHT – HEISS: Das Innere des Druckers kann sehr heiß sein. Vermeiden Sie Verletzungen,
indem Sie heiße Komponenten stets abkühlen lassen, bevor Sie ihre Oberfläche berühren.
VORSICHT – QUETSCHGEFAHR: Um das Risiko einer Quetschung zu vermeiden, gehen Sie in
Bereichen, die mit diesem Etikett gekennzeichnet sind, mit Vorsicht vor. Quetschungen können
im Bereich von beweglichen Komponenten auftreten, wie z.B. Zahnrädern, Klappen, Fächern
und Abdeckungen.
Pr e c a u z i o n i p e r g l i i n t e r v e n t i d i r i p a ra z i o n e
ATTENZIONE – PERICOLO DI SCOSSA ELETTRICA: La presenza di questo simbolo sul
prodotto significa che è presente tensione pericolosa nell'area del prodotto su cui si sta
lavorando. Scollegare il prodotto prima di iniziare, o prestare cautela se l'intervento richiede che
il prodotto debba ricevere alimentazione.
ATTENZIONE – PERICOLO DI SCOSSA ELETTRICA: Questo prodotto utilizza un interruttore di
alimentazione elettronico. Tale interruttore non scollega fisicamente la tensione CA in entrata.
Per evitare il rischio di scossa elettrica, rimuovere sempre il cavo di alimentazione dalla
stampante quando è necessario rimuovere la tensione CA in entrata.
ATTENZIONE – PERICOLO DI SCOSSA ELETTRICA: Per evitare il rischio di scossa elettrica
quando si eseguono interventi sulla macchina con coperture rimosse e sportelli aperti, non
toccare cavi o circuiti esposti quando la stampante è collegata a una presa elettrica.
ATTENZIONE – PERICOLO DI SCOSSA ELETTRICA: Per evitare il rischio di scossa elettrica e
per impedire danni alla stampante, rimuovere il cavo di alimentazione dalla presa elettrica e
scollegare tutti i collegamenti a eventuali dispositivi esterni prima di collegare o scollegare
qualsiasi cavo, scheda elettronica o gruppo.
ATTENZIONE – SUPERFICIE SURRISCALDATA:L'area interna della stampante potrebbe
surriscaldarsi. Per evitare infortuni, lasciare raffreddare la superficie dei componenti prima di
toccarla.
ATTENZIONE – PERICOLO DI SCHIACCIAMENTO: Per evitare il rischio di lesioni, prestare la
massima cautela quando si accede alle aree contrassegnate con questa etichetta. Potrebbero
infatti verificarsi lesioni da schiacciamento in prossimità di parti in movimento, quali ad
esempio ingranaggi, porte, vassoi e coperchi.

Service Manual
Troubleshooting Overview
Pe r fo r m i n g T h e I n i t i a l Tr o u b l e s h o o t i n g C h e c k
• With the power cord unplugged from the electrical outlet, check if the cord is free from breakage,
short circuits, disconnected wires, or incorrect connections.
• Make sure that the printer is properly grounded.
• Make sure that the power supply line voltage is within 10% of the rated line voltage.
• Make sure that the printer is securely installed on a level surface in a well-ventilated area.
• Make sure that the temperature and relative humidity are within the specifications. See .
• Avoid locations that:
– Generate ammonia gas
– Are exposed to direct sunlight
– Are near open flames
– Are dusty
• Make sure that the recommended paper for this printer is used.
• Do a test print with paper from a newly opened package, and then check the result.

Service Manual
Fixing Print Quality Issues

I n i t i a l Pr i n t Q u a l i t y C h e c k
Before troubleshooting print problems, perform the following:
• Make sure that the printer is located in an area that follows the recommended operating
environment and power requirement specifications.
• Check the status of supplies. Replace supplies that are low or empty.
• Load 20-lb (75-80 g/m2) plain letter or A4 paper. Make sure that the paper guides are properly set
and locked. From the control panel, set the paper size and type to match the paper loaded in the
tray.
• From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages.
• Print and keep the Menu Settings Page. The original page is used to restore the custom settings if
necessary. From the control panel, navigate to Settings > Reports > Menu Settings Page, and
then press OK.
• On the Menu Settings page, check if the print resolution is set to 600 dpi and the toner darkness is
set to Normal.
• Check the toner cartridges for damage, and replace if necessary.
• Make sure that the correct print driver is used to prevent print problems. If the wrong print driver
is installed, then incorrect characters could print and the copy may not fit the page correctly.
S u p p l i e s U s e d To Re s o l v e Pr i n t Q u a l i t y I s s u e s
For this family of printers, the following supplies are available to resolve print quality issues:
Supply item Part number

Imaging kits Part numbers
• 125K page black imaging kit • 013R00689
• 125K page black and color imaging kit • 013R00692
Toner cartridges (NA/XE Sold) Part numbers

• 3K Standard capacity black toner cartridge • 006R04356
• 2K Standard capacity cyan toner cartridge • 006R04357
• 2K Standard capacity magenta toner cartridge • 006R04358
• 2K Standard capacity yellow toner cartridge • 006R04359
• 8K High capacity black toner cartridge • 006R04364
• 5.5K High capacity cyan toner cartridge • 006R04365
• 5.5K High capacity magenta toner cartridge • 006R04366
• 5.5K High capacity yellow toner cartridge • 006R04367
Toner cartridges (DMO Sold) Part numbers

• 3K Standard capacity black toner cartridge • 006R04360
• 2K Standard capacity cyan toner cartridge • 006R04361
• 2K Standard capacity magenta toner cartridge • 006R04362
• 2K Standard capacity yellow toner cartridge • 006R04363

Service Manual
Supply item Part number

• 8K High capacity black toner cartridge • 006R04368
• 5.5K High capacity cyan toner cartridge • 006R04369
• 5.5K High capacity magenta toner cartridge • 006R04370
• 5.5K High capacity yellow toner cartridge • 006R04371
Toner cartridges (WW Metered) Part numbers

• 8K Metered black toner cartridge • 006R04372
• 2.3K Metered cyan toner cartridge • 006R04373
• 2.3K Metered magenta print cartridge • 006R04374
• 2.3K Metered yellow print cartridge • 006K04375
Waste toner bottle 008R13325—25K pages
B l u r r e d Pr i n t C h e c k
Action Yes No
Step 1 Go to step 2. The problem is solved.
From the home screen, navigate to
Settings > Print > Quality >
Advanced Imaging > Color
Adjust.
Does the problem remain?

Load paper from a fresh package.
Paper absorbs moisture due to
humidity. Store paper in its
original wrapper until it is ready to
be used.

1 Remove the imaging kit. See
Imaging kit removal.
2 Clean the printhead lenses. See
Cleaning the printhead lenses .
Step 4 Go to step 6. Go to step 5.

1 Enter the Diagnostics menu,
and then navigate to:
Printer diagnostics &
adjustments > Weather
Station
2 Press OK or touch Start.

Service Manual
Action Yes No
Are the temperature and humidity

levels reported similar to the
actual temperature and humidity
levels in the room?
Perform the weather station
service check. See Weather station
removal.

Make sure that the HVPS cable is
properly connected to the HVPS
connector on the controller board.

Check the HVPS cable for
continuity.
Is there continuity?

Check the HVPS cable for damage,
and replace if necessary.

1 Remove the transfer module.
See Transfer module removal.
2 Make sure that the three HVPS
contacts are properly
positioned, and can freely
move up and down.
Are the contacts properly
positioned, and do they freely
move up and down?

1 Reseat the HVPS.
2 Reseat the transfer module.

Replace the HVPS. See HVPS
removal.

Service Manual
Action Yes No
Replace the transfer module. See
Transfer module removal.
Step 13 Contact the next level of support. The problem is solved.

Replace the controller board. See
Controller board removal.
M i s a l i g n e d Co l o r C h e c k
Action Yes No
Advanced Print Quality
Samples > Advanced Print
Quality Test Pages
2 Check pages G and H on the
test pages to determine the
color misalignment.
Is there color misalignment?

Adjust.

Perform the auto alignment
service check. See Auto alignment
service check .

Replace the printhead. See
Printhead removal.

Service Manual
To n e r E a s i l y R u b s O f f C h e c k
Note: Before performing this print quality check, go to the home screen and navigate to
Settings > Troubleshooting > Print Quality Test Pages, and then perform the initial print
quality check. See Initial print quality check .
Actions Yes No
Depending on your operating
system, specify the paper type
from the Printing Preferences or
Print dialog.
Note:
• Make sure that the setting

matches the paper loaded.
• You can also change the
setting on the printer control
panel.

Check if the paper weight is
supported.
If the weight is not supported,
then load a supported one.

be used.
Step 4 Go to step 5. Contact the next level of support.

1 From the home screen,
navigate to Settings > Device
> Maintenance >

Service Manual
Actions Yes No
Configuration Menu > Reports
> Event Log
2 Check the log history for fuser
error codes.
Are fuser error codes logged?

Perform the service check for the
error code.

Replace the LVPS. See LVPS
removal.
G ra y o r S o l i d B a c kg r o u n d C h e c k
Action Yes No
Remove, and then insert the
imaging kit. See Imaging kit
removal.

1 Place a narrow strip of paper
over the gap between the
developer units.
Make sure that the paper stays
in place when inserting the
imaging kit to prevent the laser
from discharging the
photoconductor units.

Service Manual
Action Yes No
navigate to Settings > Reports
> Print Quality Pages.
3 Check the test pages for solid
colors.
Is the solid color missing where
the strip of paper was placed?

Reseat the printhead cable on the
controller board.

Printhead removal.


Reseat the HVPS cable on the
HVPS and on the JHVPS1

continuity.

Replace the HVPS cable.

2 Check if the three HVPS
positioned, and if they can
freely move up and down.

Service Manual
Action Yes No

move up and down?

1 Reseat the HVPS.

Replace the imaging kit. See

removal.

S o l i d Co l o r o r B l a c k I m a g e C h e c k

Service Manual
Action Yes No
removal.

1 Place a narrow strip of paper
over the gap between the
developer units.
Make sure that the paper stays
in place when inserting the
imaging kit to prevent the laser
from discharging the
photoconductor units.
> Print Quality Pages.
3 Check the test pages for solid
colors.
Is the solid color missing where
the strip of paper was placed?

controller board.

Printhead removal.



continuity.

Service Manual
Action Yes No


move up and down?

1 Reseat the HVPS.


removal.


Service Manual
B l a n k o r W h i t e Pa g e s C h e c k
Pre-check procedure
Make sure to perform the following pre-check procedure before performing this service check:
1. From the home screen, navigate to Settings > Troubleshooting > Print Quality Test Pages.
2. Check page A to determine any missing colors.
3. If any one color or black is missing, then perform the missing color check. See Missing color check.
Action Yes No
removal.

2 Check if the developer unit and
the imaging kit capacities
match.
The available capacities are
40K and 125K.
Do the capacities match?

Replace the mismatched developer
unit. See Developer unit removal.

2 Remove the developer units
from the imaging kit. See
Developer unit removal.
3 Check the contacts between
the developer units and the
PCUs on the imaging kit.

Service Manual
Action Yes No
Are the contacts clean?

Clean the contacts.

Check if the contacts between the
developer units and the PCUs on
the imaging kit are damaged.
Are the contacts damaged?

Replace the damaged imaging kit
component. See Supplies used to
resolve print quality issues .

JPH1 connector on the controller
board.


continuity.



Service Manual
Action Yes No

move up and down?

Reposition the HVPS so that the
pins can freely move up and down.

removal.

Printhead removal.

Horizontal White Lines Check

Service Manual
Actions Yes No
Print dialog.
Note:

panel.

removal.

1 Remove the HVPS. See HVPS
removal.
2 Check if the HVPS cable
connectors are pinched or
damaged.
Are the cable connectors pinched
or damaged?


Check the cables connecting the
HVPS to the controller board for
proper connection, and reseat if
necessary.

removal.

Service Manual
H o r i z o n t a l Co l o r e d L i n e s o r B a n d i n g C h e c k
Actions Yes No
Print dialog.
Note:

panel.

be used.

Remove, and then reinstall the
removal.

Service Manual
Actions Yes No
Settings > Troubleshooting >
Print Quality Test Pages
2 Check the test page for lines.
Do the lines appear in equal
intervals?
Perform the repeating defects
check. See Repeating defects
check.
Te x t o r I m a g e s C u t O f f C h e c k
Actions Yes No
Adjust the paper guides in the tray
to the correct position for the
paper loaded.

system, specify the paper size
Print dialog.
Note:


Service Manual
Actions Yes No
• The paper size setting can be
changed on the printer control
panel.

1 Remove, and then insert the
removal.
developer units. See Developer
unit removal.

Check for packing material left on
the imaging components.
Is there packing material left on
the imaging components?

Remove the packing material.

2 Check if the developer unit
hold downs are in their proper
position.
Are the developer unit hold downs

in their proper position?

Service Manual
Actions Yes No
1 Return the developer unit hold
downs to their proper position.
2 Make sure that the developer
unit hold downs are properly
operating.

M o t t l e d Pr i n t a n d D o t s C h e c k
Action Yes No
Check the printer for leaked toner
contamination.
Is the printer free of leaked toner?

navigate to Settings > Paper >
Tray Configuration > Paper
Size/Type
2 Check if the paper type and
paper size settings match the
paper loaded.
3 Make sure that paper does not
have a textured or rough finish.
Do the settings match?

Service Manual
Action Yes No

system, specify the paper size and
paper type from the Printing
Preferences or Print dialog.
Note:
• Make sure that the settings

match the paper loaded.
settings on the printer control
panel.

be used.

removal.

1 Using a toner vacuum, clean
the printer thoroughly.
2 Perform a print job to clear the
remaining toner from the
imaging components.

Replace the developer unit of the
leaking color. See Supplies used to
resolve print quality issues to
determine which developer unit to
use.

Service Manual
Action Yes No
Replace the photoconductor unit.
See Supplies used to resolve print
quality issues to determine which
photoconductor unit to use.

Check the transfer module for
proper installation and damage,
and replace if necessary. See
Ve r t i c a l W h i t e L i n e s C h e c k
Action Yes No
Print dialog.
Note:

panel.

Load paper source with the
recommended paper type.

Service Manual
Action Yes No

removal.

1 Remove the waste toner bottle.
See Waste toner bottle service
check .
3 Clean the printhead lenses. See
navigate to Settings >
Troubleshooting > Print
Quality Test Pages.

1 Check the test pages and
identify the affected color.
2 Replace the developer unit of
the affected color.
3 If vertical streaks in all colors
appear on page A, then replace
the transfer module. See

Replace the photoconductor unit.
photoconductor unit to use.

Service Manual
Action Yes No
and replace if necessary. See

Printhead removal.
Ghost Images Check
Action Yes No
Load the tray with the correct
paper type.

Print dialog.
Note:

panel.

Service Manual
Action Yes No
Adjust.

removal.

From the home screen, check the
status of the black and color
imaging kit.
Does the status indicate OK?
Measure the distance from one
point of the original image to the
same point on the ghost image.
Is the distance 43.9 mm?
affected color. See Supplies used
to resolve print quality issues to
use.


Service Manual
Action Yes No
> Menu Settings Page
Perform this step twice to clear
any debris.
2 Check the fuser assembly for
toner contamination.
Is the fuser assembly
contaminated?
Replace the fuser. See Fuser
removal.
Ve r t i c a l Co l o r e d L i n e s o r B a n d i n g C h e c k
Action Yes No
If the printer is an MFP, then use a
blank sheet of paper to make a
two-sided copy on the ADF.
Do vertical dark lines appear?

Clean the ADF scanner glass. See .


Service Manual
Action Yes No
Print dialog.
Note:

panel.

be used.

removal.

use.

Supplies used to resolve print
imaging kit to use.

Service Manual
Action Yes No
Make sure that there are no debris
underneath the transfer module
when it is removed.

removal.
D a r k Pr i n t C h e c k
Action Yes No
navigate to Settings > Print >
Quality > Advanced Imaging
> Color Adjust
2 Perform a color adjustment.

system, reduce the toner darkness
Print dialog.
You can also change the setting
on the printer control panel.

Service Manual
Action Yes No
Print dialog.
Note:

panel.

Check if the paper is textured or
has a rough finish.
Is the paper textured or rough?

Replace textured or rough paper
with plain paper.

be used.

Quality Test Pages
2 Check the test pages.
Is only one color affected?

Enter the Diagnostics menu, and
then navigate to:
adjustments > Color alignment
adjust > AA adjustment row

Service Manual
Action Yes No

Perform the toner patch sensing
service check. See Toner patch
sensing service check .

Check the HVPS cable for proper
connection, and reseat if
necessary.

Check the continuity of the main
HVPS cable.
Does the cable have continuity?

Replace the cable.

Check the contacts on the transfer
module for damage.
Are the contacts free of damage?


removal.

Service Manual
M i s s i n g Co l o r C h e c k
Action Yes No
Adjust.

Remove any packing material left
on the imaging kit.

1 Make sure that the toner
cartridges and developer units
are properly installed.
2 Make sure that the developer
units and the imaging kit
match. See Supplies used to
resolve print quality issues .

removal.
waste toner bottle. See Waste
toner bottle removal .

Reseat the printhead cable

Service Manual
Action Yes No

Quality Test Pages.
2 Check the test pages.
Is only one color missing?

Check if the missing color is yellow.
Is the missing color yellow?

Remove the imaging kit, and then
check if the transfer module
cleaning blade is in the correct
position.
Is the cleaning blade in the correct

position?


Check the contacts on the imaging
kit and the developer unit of the
missing color for dust or debris.
Are the contacts free of dust or
debris?
Clean the contacts between the
developer unit and the imaging
kit.

Service Manual
Action Yes No
use.

Check if the pins in the HVPS
freely move in and out with an
equal amount of spring force.
Do the pins freely move?

removal.

adjustments > Motor tests
3 Go to the appropriate
developer unit motor test for
the missing color, and then run
the test.
Does the motor run?
Replace the defective EP drive
motor. See Motor (drive unit)
removal .

2 While manually turning the
motors, check if the couplers
that drive the imaging kit
move.
Do the couplers move?

Service Manual
Action Yes No
Replace the EP drive assembly. See

EP drive assembly removal .

Check the Print Quality Test Pages
if the black plane or the CMY
plane is missing.
Is the black plane or the CMY
plane missing?

removal.

Printhead removal.

U n e v e n Pr i n t D e n s i t y C h e c k

Service Manual
Action Yes No
removal.

Adjust.

> Preferences
2 Check if the paper type and
size settings match the paper
type and size set on the tray.

Change the paper size and type, or
adjust the size settings in the tray.

Check the paper for texture or
rough finish.

Replace the textured or rough
paper with plain paper.

Clean the printhead lenses. See


Service Manual
Re p e a t i n g D e fe c t s C h e c k
Action Yes No
Check the rollers in the paper path
for dust or debris.
Is there dust or debris on the
rollers?
Clean the affected rollers.

Quality Test Pages
2 Measure the distance between
the repeating defects on the
affected color page.
3 Check if the distance matches
any of the following
measurements: Imaging kit
• 94.20 mm (3.71 in.)
• 29.80 mm (1.17 in.)
• 23.20 mm (0.91 in.)
Developer unit
• 43.90 mm (1.73 in.)
• 45.50 mm (1.79 in.)
Transfer module
• 37.70 mm (1.48 in.)
• 78.50 mm (3.09 in.)
• 55 mm (2.17 in.)
Fuser
• 79.80 mm (3.14 in.)
• 94.30 mm (3.71 in.)

Service Manual
Action Yes No
Do the repeating defects match

any of the measurements?

Replace the component that
matches the measurement. See
Supplies used to resolve print
developer unit or imaging kit to
use.

Service Manual
Action Yes No
Refer to the following list for
additional components that can
be replaced to resolve a repeating
defect.
Replace the parts one at a time in
the following order, and then print
a test page after replacing a part.
99 mm interval
• Fuser
94 mm interval
• Imaging kit
79 mm interval
• Developer unit of the affected
color
75 mm interval
• Fuser
55–56 mm interval
1 Developer unit
2 Transfer module
3 EP drive
44–45 mm interval
• Developer unit
33 mm interval
1 Developer unit
2 EP drive
28 mm, 24 mm, 16 mm, 12–14
mm, 9 mm, and 4-5 mm interval
• EP drive
6–7 mm interval
1 Fuser motor
2 EP drive
1–3 mm interval
1 Developer unit
2 Fuser
3 EP drive
4 MFP redrive
Less than 1 mm interval
1 EP drive
2 Fuser motor
If a part was replaced in the
previous step, then contact the
next level of support.

Service Manual
L i g h t Pr i n t C h e c k
Action Yes No
Adjust.

system, increase the toner
darkness from the Printing
You can also change the setting
on the printer control panel.

Quality > Color Saver.
2 Turn off Color Saver.

Print dialog.
Note:


Service Manual
Action Yes No
panel.

Check if the paper is textured or
rough.

Replace the textured or rough
paper with plain paper.

be used.

removal.

developer unit of the affected
color. See Developer unit removal.

2 Select the motor of the
affected color, and then run
the test.
Does the motor run?

Service Manual
Action Yes No
Check the motor cable for proper

installation, and reseat if
necessary.

Clean the printhead lenses. See

Check the HVPS cable on the
connector on the controller board
for proper connection.
Is the cable properly connected at
both ends?
Reconnect the cable.

Check the cable for continuity.


2 Check if the three contacts are
visible and if they freely move.
Are the contacts visible and do
they freely move?

Replace imaging kit. See Imaging
kit removal.

Service Manual
Action Yes No

removal.
S ke w e d Pr i n t C h e c k
Action Yes No
1 Adjust the paper guides in the
tray to the correct position for
the paper loaded.
2 Make sure that the paper stack
is below the maximum paper
fill line.


Make sure that the paper loaded is
supported.

Service Manual
Action Yes No

and reinstall if necessary.

Perform the printhead adjustment.
See Registration adjustment.

Check the pick rollers for dust or
debris, and clean the rollers if
necessary.

If the paper from tray 1 are
straight but the paper from the
other tray are skewed, then
perform the following:
1 Make sure that the paper
guides in the tray are free to
move and properly adjusted.
adjustments > Registration
adjust
3 Select Duplex Skew or Option
Skew.
Note:
• Duplex Skew affects the

duplex sides.
• Option Skew affects the
tray 2, tray 3, and MPF
paper.
• Raising the value of the
skew setting rotates the
horizontal lines clockwise
while the vertical lines will
remain vertical.
4 Print a test page.

Service Manual
To n e r Pa t c h S e n s i n g S e r v i c e C h e c k
Pre-check procedure
Note: Perform this procedure before performing the service check.
1. Enter the Diagnostics menu, and then navigate to:

Printer Setup > EP setup > Toner patch sensor adjust > Full calibration
2. Navigate to Advanced Print Quality Samples > Advanced Print Quality Test Pages.
3. Check pages G and H on the test pages to determine the color misalignment.
4. If colors are misaligned, then navigate to Printer diagnostics & adjustments > Color alignment
adjust > Auto align.
5. Find AA adjustment, and then press OK or touch Start.
Note: This action triggers the auto align routine which performs the color alignment error
corrections for the 0.42 mm, 0.84 mm, and 3 mm ranges.
Note: Ignore the AA adjustment pre-check in this step.

Service Manual
Action Yes No
Quality Test Pages.
2 On the Device information
section of the test page, check
the CalSet values of the
following:
• C developer unit operating
point
• C laser operating point
• C linearization stat
• M developer unit operating
point
• M laser operating point
• M linearization stat
• Y developer unit operating
point
• Y laser operating point
• Y linearization stat
• K developer unit operating
point
• K laser operating point
• K linearization stat
Are the CalSet values 0?
Perform the blank or white pages
service check. See Blank or white
pages check.
Was an issue found and resolved?
Perform the auto alignment
service check. See Auto alignment
service check .
Step 4 The problem is solved. Go to step 5.

Printer setup > EP setup >
Toner patch sensor adjust
2 Find Sensor gain
characterization, and then
press OK or touch Start.

Service Manual
Action Yes No
3 Find Sensor gain verification,
and then press OK or touch
Start.
4 On the TPS Sensor
Characterization and
Verification Information page
section of the print out, check
the values of following:
a The PaperLeft-NDS
Volts and PaperRight-DS
Volts in the Patch
Average from the TPS
Verification Page
section.
b The Left-NDS Volts and
Right-DS Volts in the
High Gain Bare Belt
Characterization Results
section.
c The mV value in the
Amplifier Offset
Characterization Result
section.
Do the results approximately
match the expected values and
fall within the requirements?

Check the cables at the JTPS1 and
JTPS2 connectors on the controller
board for proper connection, and
reseat if necessary.

Service Manual
Action Yes No
2 Make sure that the sensors
(toner patch) are free of dust
or debris.
3 Perform the auto alignment
service check. See Auto
alignment service check .
Step 7 The problem is solved. Contact the next level of support.

1 Replace the sensors (toner
patch). See Sensors (toner
patch) removal .
3 Find Sensor gain
Start.
5 On the TPS Sensor
a The PaperLeft-NDS
Volts in the Patch
Verification Page
section.
High Gain Bare Belt
section.
Amplifier Offset
section.
Post check procedure

Service Manual

Note: Ignore the AA adjustment pre-check in this step.
10. On the Device information section of the print quality test page, check the CalSet values of the
following:
• C developer unit operating point
• C laser operating point
• C linearization stat
• M developer unit operating point
• M laser operating point
• M linearization stat
• Y developer unit operating point
• Y laser operating point
• Y linearization stat
• K developer unit operating point
• K laser operating point
• K linearization stat
11. If the CalSet values are not 0, then contact the next level of support.
Auto Alignment Service Check

Pre check procedure

Service Manual

Note: This triggers the auto align routine which performs the color alignment error
Note: Ignore the AA adjustment pre check in this step.
Action Yes No
Quality Test Pages.
2 On the CalSet section of the
test page, check the color
alignment stat value.
Is the value 0?
1 Perform the Blank or white
pages check or Missing color
check. See Blank or white
pages check or Missing color
check.
3 Find Sensor gain
Start.
5 On the TPS Sensor

Service Manual
Action Yes No
a The PaperLeft-NDS
Volts in the Patch
Verification Page
section.
High Gain Bare Belt
section.
Amplifier Offset
section.

Check the cables at the JTPS1 and
JTPS2 connectors on the controller
board for proper connection, and

Service Manual
Action Yes No
2 Make sure that the sensors
(toner patch) are free of dust
or debris.
Step 5 The problem is solved. Contact the next level or support.

1 Replace the sensors (toner
patch). See Sensors (toner
patch) removal .
3 Find Sensor gain
Start.
5 On the TPS Sensor
a The PaperLeft-NDS
Volts in the Patch
Average part of the TPS
Veriication Page section.
High Gain Bare Belt
section.
Amplifier Offset
section.
Post check procedure


Service Manual

Printer diagnostics & adjustments > Color alignment adjust
corrections for the 0.42 mm range only.
5. On the CalSet section of the test page, check if the color alignment stat value is 0. If the value is
not 0, then contact the next level of support.

Service Manual
Paper Jams
A vo i d i n g J a m s
L o a d Pa p e r P r o p e r l y
• Make sure that the paper lies flat in the tray.
Correct loading of paper Incorrect loading of paper
• Do not load or remove a tray while the printer is printing.

• Do not load too much paper. Make sure that the stack height is below the maximum paper fill
indicator.
• Do not slide paper into the tray. Load paper as shown in the illustration.
• Make sure that the paper guides are positioned correctly and are not pressing tightly against the
paper or envelopes.
• Push the tray firmly into the printer after loading paper.

Service Manual
Use Recommended Paper

• Use only recommended paper or specialty media.
• Do not load paper that is wrinkled, creased, damp, bent, or curled.
• Flex, fan, and align the paper edges before loading.
• Do not use paper that has been cut or trimmed by hand.

• Do not mix paper sizes, weights, or types in the same tray.
• Make sure that the paper size and type are set correctly on the computer or printer control panel.
• Store paper according to manufacturer recommendations.
I d e n t i fy i n g J a m L o c a t i o n s
Note:
• When Jam Assist is set to On, the printer flushes blank pages or pages with partial prints after a
jammed page has been cleared. Check your printed output for blank pages.
• When Jam Recovery is set to On or Auto, the printer reprints jammed pages.
Jam location
1 Automatic document feeder (ADF)
2 Standard bin
3 In the fuser
4 Below the fuser
5 Duplex unit

Service Manual
Jam location
6 Trays
7 Multipurpose feeder
8 Manual feeder
2 0 0 Pa p e r J a m s
2 0 0 Pa p e r J a m M e s s a g e s
Error code Description Action
200.02 The paper fed from the MPF or See Sensor (input) service check .
manual feeder arrived at the
sensor (input) earlier than
expected.
200.03 The Paper fed from the MPF did

not reach the sensor (input).
200.05 The paper fed from the MPF or

manual feeder never cleared the
sensor (input).
200.06 The paper fed from the MPF was

not picked. The paper did not
reach the sensor (input).
200.12 The paper fed from tray 1 arrived

at the sensor (input) earlier than
expected.
200.15 The paper fed from tray 1 never

cleared the sensor (input).
200.16 The paper fed from tray 1 was not

picked. The paper did not reach
the sensor (input).

expected.
200.23 The paper fed from tray 2 did not



expected.

Service Manual


200.91 The paper remains on the sensor

(input) during the warm up
sequence.
Sensor (Input) Service Check

Note:
• If the paper source is an option tray, then make sure to perform the Option tray jam service check
in addition to this check. See Option tray jam service check .
• Make sure that the tray 1 pass-through and manual feeder are free of dust or debris.
• Make sure that the duplex/manual feed sensor flag freely moves and is not obstructing the paper
path.
• If a 232.x3 or 232.x5 error code appears on the display, then perform this check first at step 14,
and then perform the Sensor (S1 duplex/manual feed) service check. See Sensor (redrive/duplex
path 1) service check .
Action Yes No
1 Remove the tray insert.
2 Open the front door, and then
remove the jammed paper.

Make sure that the sensor (input)
paper path and the pass-through
paper paths of any installed
options are free of debris or dust.

Check if the error code is 200.1x.
Is the error code 200.1x?
Make sure that the pick tires are
free of dust or debris.

Service Manual
Action Yes No
Replace the pick tires. Pick tire
removal.

Check the sensor (input) for proper
installation and damage.
Is the sensor properly installed and
free of damaged?

adjustments > Sensor tests
2 Find the sensor (Input).
3 Remove the tray insert, and
then rotate the input sensor
flag (A) to toggle the sensor.
The flag must freely rotate and

return to its original position.
Does the sensor status change
while toggling the sensor?

Make sure that the gray cable is
properly connected to the sensor
(input).

2 Find the sensor (Tray 1 pick).

Service Manual
Action Yes No
3 Remove the tray insert, and
then rotate the smart pick
encoder to toggle the sensor.
The counter on the display
must increment.
Did the counter increment?
Make sure that the red cable is
properly connected to the sensor
(tray 1 pick).

2 Select Pick (Tray 1) Duplex,
and then Pick (Tray 1) Picking.
Did the motors run?
1 Turn off the printer.
2 Remove the rear cover. See
Rear cover removal.
3 Make sure that the JSP1 cable
is properly connected on the
controller board.

Disconnect the cable, and then
check the following voltages at the
JSP1 connector on the controller
board:
• Pin 14: 5 V dc
• Pin 15: 3.3 V dc
Are the voltage readings
approximately the same?

Service Manual
Action Yes No
Replace the motor (drive unit). See
Motor (drive unit) removal .

202.03 The paper fed from the MPF or See 202.x3 error service check.
manual feeder never arrived at the
sensor (fuser exit).
202.04 The paper fed from the MPF or See Sensor (fuser exit) service
manual feeder cleared the sensor check .
(fuser exit) earlier than expected.
202.05 The paper fed from the MPF or See 202.x5 error service check.
sensor (fuser exit).
202.13 The paper fed from tray 1 never See 202.x3 error service check.
arrived at the sensor (fuser exit).
202.14 The paper fed from tray 1 cleared See Sensor (fuser exit) service
the sensor (fuser exit) earlier than check .
expected.
cleared the sensor (fuser exit).
expected.

Service Manual

expected.
202.91 The paper remains on the sensor See Sensor (fuser exit) service
(fuser exit) during the warm up check .
sequence.
S e n s o r ( Fu s e r E x i t ) S e r v i c e C h e c k
Action Yes No
Open the front door to access the
jam area, and then remove the
jammed paper.

Check the sensor (A) for proper
Is the sensor properly installed and

free of damage?

Replace the sensor. See Sensor
(fuser exit) removal .


Service Manual
Action Yes No
2 Select Sensor (Fuser exit).

Rear cover removal.
3 Make sure that the cable on
the JBIN1 connector on the
controller board is properly
connected.

1 Disconnect the JBIN1 cable on
the controller board.
2 Perform a POR, and then check
the following voltages at the
JBIN1 connector on the
controller board:
• Pin 4: 5 V dc
• Pin 5: 3.3 V dc
Are values approximately the
same?
Make sure that the fuser exit
sensor cable is properly connected
at both ends.

1 Make sure that the fuser exit
sensor cable has continuity.
2 Check the cable for damage,

Replace the sensor. See Sensor
(fuser exit) removal .

1 Check the fuser for proper

Service Manual
Action Yes No
2 Check the belt, rollers, and
guides for wear or damage,
Is the fuser properly installed and
free of damage?

removal.

202.x3 Error Service Check

Action Yes No
3 Select K+ITM.
Does the transfer belt move while
the motor is running?

Make sure that the transfer belt
coupler on the EP drive is engaged
with the white transfer module
links.
Note:
• Do not touch the belt.

• If available, use a mirror.

Service Manual
Action Yes No
Is the transfer belt coupler

properly engaged?

transfer module. See Transfer
module removal.

Replace the transfer module guide.
See Transfer module guide
removal .

Replace the EP drive. See EP drive
assembly removal .

Check the transfer belt for tear
and damage.
Is the belt free of tear and
damage?
Step 7 Perform the Sensor (fuser exit) The problem is solved.

service check. See Sensor (fuser
Replace the transfer module. See exit) service check .

Service Manual
Action Yes No
Step 8 Perform the Sensor (fuser exit) Go to step 9.
1 Remove the transfer module. service check. See Sensor (fuser
See Transfer module removal. exit) service check .
2 Using a pair of needle-nose
pliers, turn the white coupler
on the belt counter-clockwise.
Does the coupler turn and does

the belt move without binding?
Step 9 Perform the Sensor (fuser exit) The problem is solved.

service check. See Sensor (fuser
Replace the transfer module. See exit) service check .
202.x5 Error Service Check

Action Yes No
1 Fan the paper stack before
loading the paper.
2 Make sure that the side and
rear tray guides are set to the
correct paper size being
loaded.

Remove paper from the output
bin, and then resend the print job.

1 Make sure that the paper is not
curled or damaged.
2 Load paper with a different
weight if necessary.

Service Manual
Action Yes No

If the printer is an MFP, make sure
that the redrive belt is properly
attached to the pulley.

1 Make sure that all toner
cartridges are properly
installed.
access cover is properly closed.

Check the toner cover for damage,
and replace if necessary. See MFP
Toner Cover Removal.

1 Enter the diagnostics menu,
2 Find the sensor (Fuser exit).

1 Make sure that the sensor
cable is properly connected at
both ends.
2 Check the sensor cable for
damage, and replace if
necessary.

Service Manual
Action Yes No
Replace the sensor (fuser exit). See
Sensor (fuser exit) removal .

removal.
203.03 The paper fed from the MPF or See .
manual feeder did not reach the
sensor (output bin full).

reach the sensor (output bin full).


S e n s o r ( o u t p u t B i n Fu l l ) S e r v i c e C h e c k
Action Yes No
Check if the output bin full flag
freely moves.
Does the flag freely move?

Reinstall the flag.

Check the output bin full sensor
actuator (A) for proper installation

Service Manual
Action Yes No
and damage, and replace if
necessary.

Make sure that the sensor (output
bin full) is free of debris and
obstructions.

2 Find the sensor (Output bin
full).

Make sure that the cable at the
sensor and at the JBIN2 connector
on the controller board is properly
connected.

Check the continuity of the sensor
cable.

Replace the sensor cable.

Service Manual
Action Yes No

Replace the sensor (output bin
full).

Make sure that the redrive belt (B)
is properly installed on the pulley
of the fuser exit shaft.
Note:
• The belt is slightly loose on the

pulley. Do not attempt to
tighten it.
• Replace the top cover assembly
if the belt is damaged. See Top
Cover Removal.

1 Raise the scanner assembly.
2 Make sure that the redrive
rollers are free of dust or debris.
3 Make sure that the four rollers
(C) freely move.

Service Manual
Action Yes No

Replace the redrive unit. See
Redrive Unit Removal.

1 Make sure that the four rollers
(D) are free of dust or debris.
2 Make sure that the rollers
freely move.
Do the rollers freely move?

Service Manual
Action Yes No
Replace the top cover. See Top
Cover Removal.

231.03 The paper fed from the MPF or See Sensor (redrive/duplex path 1)
manual feeder did not reach the service check .
sensor (redrive/duplex path 1)
during a duplex print job.

sensor (redrive/duplex path 1)
during a duplex print job.

reach the sensor (redrive/duplex
path 1) during a print job.

cleared the sensor (redrive/duplex
path 1) during a duplex print job.





Service Manual
S e n s o r ( r e d r i v e / d u p l e x Pa t h 1 ) S e r v i c e C h e c k
Action Yes No
1 Make sure that the tray side
guides for all the trays are
properly adjusted.
2 Make sure that the paper type
and size settings match the
paper type and size set on the
tray.

Make sure that the paper size and
weight are supported by the
duplex. See Supported Paper Sizes
and Supported Paper Weights.
Are the paper size and weight
supported?

Load a supported paper size and
weight.

1 Make sure that the printer is on
a hard and flat surface, so that
the tray is properly seated in
the printer, and the S1 can
actuator properly move.
remove the jammed paper.

Remove the tray insert, and then
make sure that the sensor (A) is
free of debris and obstructions.

Service Manual
Action Yes No

2 Find the sensor (Redrive/duplex
path 1).
3 Use a piece of paper to toggle
the sensor.

Check if the actuator (B) in the
tray freely rotates and returns to
its home position.
Does the flag freely rotate and

return to its home position?

Replace the tray insert.
Step 9 Contact the next level of support. Go to step 10.

Turn the gear (C) to check if the
manual feed shaft freely rotates.

Service Manual
Action Yes No
Does the manual feed shaft freely

rotate?
Replace the tray insert.

Rear cover removal.
the JFUSES1 connector on the
connected.

Check the cable for continuity or
damage, and replace if necessary.

Turn on the printer, and then
check for the following voltage
values at the JFUSES1 connector
on the controller board:
• Pin 7: +5 V dc
• Pin 8: Ground
• Pin 9: +3.3 V dc
Are the values approximately the
same?

Service Manual
Action Yes No
Replace the sensor (redrive/duplex

path 1). See Sensor (Duplex)
Removal.

Check if the following error codes
appear:
• 231.x3
• 231.x5
• 232.x3
• 232.x5
Did any of the error codes appear?

Run a duplex print job from tray 1
and the option trays.
Does the error only occur from an
option tray?

Replace the defective option tray.

Check the fuser rollers for
excessive wear or damage.
Do the rollers show excessive wear
or damage?

removal.

Check the two duplex aligner
rollers (D) for excessive wear or
damage.

Service Manual
Action Yes No
Do the rollers show excessive wear

or damage?

Replace the front door inner
deflector. See Front Door Inner
Deflector Removal.

232.02 The paper fed from the MPF or See Sensor (input) service check .
manual feeder arrived at the
sensor (input) earlier than
expected during a duplex print job.




Service Manual

manual feeder never arrived at the
sensor (input) during a duplex
print job.

arrived at the sensor (input) during
a duplex print job.

a duplex print job.

a duplex print job.

sensor (input) during a duplex
print job.

cleared the sensor (input) during a
duplex print job.

duplex print job.

duplex print job.

Service Manual
2 4 y Pa p e r J a m s
241.05 The paper fed from the manual See Sensor (redrive/duplex path 1)
feeder never cleared the sensor service check .
(redrive/duplex path 1).
241.82 The motor (tray 1 pick) failed to See Motor (tray 1 pick/duplex)
achieve the expected speed. service check .
241.83 The motor (tray 1 pick) stalled.
241.84 The motor (tray 1 pick) is running

too slow.
241.91 The paper remains on the sensor See Sensor (redrive/duplex path 1)
(redrive/duplex path 1) during the service check .
warm-up sequence.
242.05 The paper fed from the MPF never See Option tray jam service check .
cleared the sensor (tray 2 pass-
through).
242.06 The paper fed from the MPF was

reach the sensor (tray 2 pass-
through).
242.21 The paper fed from tray 2 remains

detected at the sensor (tray 2
pass-through).

too early at the sensor (tray 2
pass-through).
242.25 The paper fed from tray 2 cleared

the sensor (tray 2 pass-through)
too late.
242.26 The paper fed from the tray 2 was
through).
242.31 The paper fed from tray 3 remains

detected at sensor (tray 2 pass-
through).

Service Manual

pass-through).

through).

too late.
242.7 The motor (tray 2 pass-through) See Option tray motor service
does not turn on. check .
242.71 The motor (tray 2 pass-through)
does not turn off.
failed to achieve the expected
speed.

stalled.
242.74 The motor (tray 2 pass-through) is
running too slow.

running too fast.

moved too long.
242.8 The motor (tray 2 pick) does not

turn on.
turn off.
242.82 The motor (tray 2 pick) failed to
achieve the expected speed.

too slow.
too fast.
242.86 The motor (tray 2 pick) moved too
long.
242.91 The paper remains detected at the See Option tray jam service check .
sensor (tray 2 pass-through)
during the warm up sequence.

Service Manual

242.92 The paper fed from an unknown
source arrived too early at the
sensor (tray 2 pass-through).

source did not reach the sensor
(tray 2 pass-through).

source cleared the sensor (tray 2
pass-through) too late.

source was not picked. The paper
did not reach the sensor (tray 2
pass-through).
243.31 The paper fed from tray 3 remains See Option tray jam service check .
detected at the sensor (tray 3
pass-through).

pass-through).

too late.
243.36 The paper fed from tray 3 was not
picked. The paper did not reach
the sensor (tray 3 pass-through).
243.70 The motor (tray 3 pass-through) See Option tray motor service
does not turn on. check .
does not turn off.
failed to achieve the expected
speed.

stalled.
running too slow.

running too fast.

Service Manual

moved too long.

turn on.
turn off.
243.84 The motor (tray 3 pick) is running See Option tray jam service check .
too slow.
too fast.
long.
243.91 The paper remains detected at the See Option tray motor service
sensor (tray 3 pass-through) check .
during the warm-up sequence.

source arrived too early at the
sensor (tray 3 pass-through).

source did not reach the sensor
(tray 3 pass-through).

source cleared the sensor (tray 3
pass-through) too late.

source was not picked. The paper
did not reach the sensor (tray 3
pass-through).

Service Manual
O p t i o n Tra y J a m S e r v i c e C h e c k
Action Yes No
Check if the paper type and size
settings match the paper type and
size loaded on the tray.

Change the paper size and type, or
adjust the size setting in the tray.

Make sure that the rear and side
guides in the trays are properly
adjusted.

Make sure that the trays and the
tray 1 pass-through are free of
dust or debris.

1 Make sure that the tray pick
tires are free of dust or debris.
2 Check the tray pick tires for
proper installation and
damage, and reseat or replace
if necessary.

1 Make sure that the pass-
through sensors in the option
trays are properly installed and
free of damage, and replace if
necessary.
2 Make sure that the sensors are
free of debris and obstructions.

Check the tray pass-through
sensors and actuators for damage.

Service Manual
Action Yes No
Are the sensors and actuators free

of damage?

Replace the affected tray.

2 Find the sensor (Pass-through).
3 Find the sensor (MPF media
present).
Do the sensors status change

Check the affected sensor for
proper installation, and reseat if
necessary.

Additional input tray
diagnostics > Motor tests
2 Select Pick (tray x) motor test,
Start.
Make sure to perform the
motor test in both directions.
3 Select Pass-through (tray x)
motor test, and then press OK
or touch Start.
Did the motors run?
Perform a print test.

Service Manual
Action Yes No
Make sure that the option
connector in the subframe is
properly installed in tray 2.

Make sure that the cable at the
JOPT1 connector on the controller
board is properly connected.

Check the continuity of the option
cable on the printer.

Replace the cable.

Check the tray connections for
and replace the affected tray if
necessary.
2 8 y Pa p e r J a m s
280.11 The paper remains detected at the Go to ADF Jam Service Check.
sensor (ADF first scan) after the
printer is turned on.

arrived at the sensor (ADF first
scan).
cleared the sensor (ADF first scan).

Service Manual
sensor (ADF pick) after the printer
is turned on.
arrived at the sensor (ADF pick).

cleared the sensor (ADF pick).
sensor (ADF paper present) and
sensor (ADF deskew) after the

arrived at the sensor (ADF paper
present).

cleared the sensor (ADF paper
present).
sensor (ADF second scan) after the

arrived at the sensor (ADF second
scan).
cleared the sensor (ADF second
scan).
ADF Jam Service Check

Note:

Service Manual
• Before performing this check, make sure to update to the latest scanner firmware.
• Perform this check only if the paper feeds and jams in the ADF. If the paper is not feeding into the
ADF, then see .
Action Yes No
Make sure that the paper is free of
damage, wrinkles, or moisture, and
then perform a scan job.

1 Perform another scan job.
2 Check if the paper is skewing
while it is fed into the ADF.
Is the paper skewing while it is fed
into the ADF?
guides are properly adjusted to
the paper size being loaded.
2 Make sure that the ADF door is
properly closed.
3 Perform a scan job.

Check the ADF rollers for debris,
contamination, wear, or damage.
Are the rollers free of debris,
contamination, wear or damage?

Replace the separator roller and
ADF door. See ADF Separator
Roller Removal and .

Check the paper path for paper
jams and fragments.
Is the paper path free of jams and
fragments?

Remove the paper jams and
fragments.
Service Manual
Action Yes No
Scanner diagnostics > Motor
tests
2 Perform all motor tests.
Are the motors properly working?

Scanner diagnostics > Sensor
tests
2 Perform all sensor tests.
Are the sensors properly working?

Make sure that the sensors are
free of debris and dust.

Check the ADF sensor actuators
for proper installation and
damage.
Are the actuators properly
installed and free of damage?

Replace the ADF assembly. See
ADF Assembly Removal (SADF/
RADF) or ADF Assembly Removal
(DADF).

1 Reseat the ADF cable on the
controller board.
2 If applicable, reseat the ADF
cable on the ADF relay card.

Service Manual
Action Yes No
Check for the following signals or
voltage values from the JADF1
connector on the controller board:
• Pin 14: +24 V dc
• Pin 15: +3.3 V dc
• Pin 17: +3.3 V dc
Are the signals or voltage values

(DADF).
295.01 The page gap is too small. See .
680.20 The paper is out at the sensor See .
(ADF paper present).

Service Manual
User Attendance Messages

N o n - Xe r o x S u p p l y
The printer has detected a non-Xerox supply or part installed in the printer.
The Xerox printer is designed to function best with genuine Xerox supplies and parts. Use of third-
party supplies or parts may affect the performance, reliability, or life of the printer and its imaging
components.
All life indicators are designed to function with Xerox supplies and parts and may deliver
unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the
intended life may damage the Xerox printer or associated components.
Warning: Use of third-party supplies or parts can affect warranty coverage. Damage caused by
the use of third-party supplies or parts may not be covered by the warranty.
If a customer accepts any and all of these risks and proceeds with the use of non-genuine supplies or
parts in the printer, then instruct the customer to press and hold X and # simultaneously from the
control panel for 15 seconds. Do not perform this action yourself.
If a customer does not want to accept these risks, then remove the third-party supply or part from the
printer and install a genuine Xerox supply or part.
If the printer does not print after pressing and holding X and # simultaneously for 15 seconds, then
instruct the customer to reset the supply usage counter.
1. From the control panel, navigate to:
Settings > Device > Maintenance > Configuration Menu > Supply Usage And Counters
2. Select the part or supply to reset, and then select Start.
3. Read the warning message, and then select Continue.
4. Press and hold X and # simultaneously for 15 seconds to clear the message.
Note: If the customer is unable to reset the supply usage counters, then the customer should
return the item to the place of purchase.
M e t e r e d S u p p l y I n s t a l l e d i n Pr i n t e r Co n fi g u r e d Fo r
Sold
The printer has detected a metered supply installed in the printer configured to use sold supply.
The printers ship with worldwide neutral toner cartridges. Initial installation of these cartridges sets
the printer to worldwide neutral configuration. The first toner cartridge replacement sets the
geographic differentiation code and toner cartridge type in NVM to that of the replacement
cartridge. To change these NVM, a supplies plan conversion code (non-PagePack) or activation code
(PagePack) code is required.
See Supplies used to resolve print quality issues for part numbers.
If an incorrect type of toner cartridge is installed, an error code is generated indicating toner
incompatibility.

Service Manual
C h a n g i n g T h e S e r v i c e P l a n ( N o n - Pa g e Pa c k )
Contact the relevant OpCo to obtain a conversion code:
• US: Provide the printer Serial Number and Total Meter Read using the email template provided in
Eureka Tip 1465826. A conversion PIN code is provided within 10 minutes. For any service plan
conversion issues or special requests, phone Xerox Corporate Licensing Systems (XDSS), 1–800–
890–3260.
• Xerox Business Solutions (XBS): All requests for service plan conversions must be approved by the
XBS VP of Service. Request your field service manager to contact your XBS company VP of Service
for direction. The XBS Core Company VP of Service will require authorization to convert the printer
from sold to metered, and will provide a status of your request. Do not phone Field Engineering to
request a conversion code.
• US Authorized Service Provider (ASP): Provide the printer Serial Number and Total Meter Read
using the email template provided in Eureka Tip 1465826. A conversion PIN code is provided
within 10 minutes. For any service plan conversion issues or special requests, phone Xerox
Corporate Licensing Systems (XDSS), 1–800–890–3260.
• Canada: Provide the printer Serial Number and Total Meter Read using the email template
provided in Eureka Tip 1465826. A conversion PIN code is provided within 10 minutes. For any
service plan conversion issues or special requests, phone Customer Delivery Organization (CDO)
field support, 1–800–647–1331.
Note: The service plan conversion code must be entered within 500 Total Impression counts. If
this count is exceeded, a new code is required.
Using The Control Panel
1. From the control panel, navigate to Settings > Supplies Plan > Plan Conversion.
2. Record the Total Impressions and Device Serial Number.
3. Contact the relevant OpCo to obtain the conversion code.
4. After receiving the conversion code, on the control panel, navigate to Supplies Plan > Plan
Conversion > Conversion Code.
5. Enter the conversion code provided, then select Convert Plan.
6. Navigate to Supplies Plan > Plan Conversion > Current Plan to confirm the conversion is
successful.
Using The Embedded Web Server
1. Open a web browser, and then type the printer IP address. If necessary, ask the customer to enter
the Admin password.
2. From the home page, navigate to Settings > Supplies Plan > Plan Conversion.
3. Record the Total Impressions and Device Serial Number.
4. Contact the relevant OpCo to obtain the conversion code.
5. After receiving the conversion code, on the embedded web server, navigate to Settings > Supplies
Plan > Plan Conversion > Conversion Code.

Service Manual
6. Enter the conversion code provided, then click Convert Plan.

7. Check the Current Plan status to confirm the conversion is successful.
C h a n g i n g T h e S e r v i c e P l a n ( Pa g e Pa c k )
Contact the relevant OpCo to obtain an activation code. Provide the Sequence Number and Device
Serial Number.
• EMEA (XE): Email [email protected]
• EMEA (DMO-E): Follow your local process.
• LATAM (Latin America): Follow your local process.
Note: The service plan activation code must be entered within 1000 Total Impression counts. If
this count is exceeded, a new code is required.
1. From the control panel, navigate to Supplies Plan > Plan Activation.
2. Record the Sequence Number and Device Serial Number.
3. Contact the relevant OpCo to obtain the activation code.
4. After receiving the activation code, on the control panel, navigate to Settings > Supplies Plan >
Plan Activation > Activation Code.
5. Enter the activation code provided, then select Activate Plan.
Using The Embedded Web Server
1. Open a web browser, and then type the printer IP address. If necessary, ask the customer to enter
the Admin password.
2. From the home page, navigate to Settings > Supplies Plan > Plan Activation.
3. Record the Sequence Number and Device Serial Number.
4. Contact the relevant OpCo to obtain the activation code.
5. After receiving the activation code, on the embedded web server, navigate to Settings > Supplies
Plan > Plan Activation > Activation Code.
6. Enter the activation code provided, then click Activate Plan.

Service Manual
24 User Attendance Errors

24 User Attendance Error Messages
24.04 The printer tried to do a duplex Perform one of the following:
print job on a sheet that was too 1 Load the correct paper size in
short or too narrow for the duplex the tray.
path. 2 From the control panel, select
Continue to clear the message,
and then print using a different
tray paper source.
3 Check the tray length and
width guides, and then make
sure that paper is properly
loaded in the tray.
4 Make sure that the correct
paper size and type are
specified in the Printing
5 Make sure that the paper size
and type are specified in the
Paper menu on the printer
control panel.
6 Cancel the print job.

31.35z Waste toner bottle smart chip or See Waste toner bottle service
sensor problem. check .
31.40z The printer failed to replenish due Insert the toner cartridge of the
to bad auger gear and toner affected color.
cartridge gear mesh.
31.40z Black toner cartridge smart chip or See Missing toner cartridge,
sensor problem. developer unit, or photoconductor
unit service check .
31.41z Cyan toner cartridge smart chip or
sensor problem.
31.42z Magenta toner cartridge smart

chip or sensor problem.
31.43z Yellow toner cartridge smart chip

or sensor problem.

Service Manual

31.60z Black imaging kit or
photoconductor smart chip or
sensor problem.
31.65z Black and color imaging kit smart

chip or sensor problem.
The following are the meaning of the z codes:

• A—Missing
• B—Missing Mux
• C—Read failure
• D—Write failure
• E—Device information read failure
• F—Authentication error
• G—Read failure

32.40J Black Metered toner cartridge See Metered Supply Installed in
installed in printer configured for Printer Configured For Sold
Sold
32.41J Cyan Metered toner cartridge
installed in printer configured for
Sold
32.42J Magenta Metered toner cartridge
Sold
32.43J Yellow Metered toner cartridge
Sold
32.40z Black toner cartridge unsupported See Missing toner cartridge,
error. developer unit, or photoconductor
unit service check .
32.41z Cyan toner cartridge unsupported
error.
32.42z Magenta toner cartridge
unsupported error.
32.43z Yellow toner cartridge

unsupported error.

Service Manual

32.65z Black and color imaging kit or
photoconductor unit unsupported
error.

• A—Unsupported memory map version in the smart chip
• B—Failed capacity class/model compatibility check
• C—Failed OEM check
• D—Failed SWE marriage check
• E—The supply is on the revoked list
• F—The toner cartridge or imaging kit is MICR, and the firmware release does not support MICR
• J—Metered toner cartridge installed in printer configured for Sold toner cartridge

Note: See Non-Xerox supply.

33.40z Non-Xerox black toner cartridge. See Missing toner cartridge,
The smart chip contents have developer unit, or photoconductor
been manipulated by a third party unit service check .
manufacturer.
33.41z Non-Xerox cyan toner cartridge.
The smart chip contents have
been manipulated by a third party
manufacturer.
33.42z Non-Xerox magenta toner
cartridge. The smart chip contents
have been manipulated by a third
party manufacturer.
33.43z Non-Xerox yellow cartridge. The

smart chip contents have been
manipulated by a third party
manufacturer.
33.50z Non-Xerox black developer unit.
The smart chip contents have
been manipulated by a third party
manufacturer.

Service Manual

33.64z Non-Xerox black and color
imaging kit. The smart chip
contents have been manipulated
by a third party manufacturer.

• A— Non-genuine Xerox supply
• B— Supply is exposed
M i s s i n g To n e r C a r t r i d g e , D e v e l o p e r U n i t , o r P h o t o c o n d u c t o r U n i t
Service Check
Action Yes No
cartridge or photoconductor
unit is properly installed.
2 Check the error code on the
display, and then verify if the
toner cartridge, developer unit,
or photoconductor unit is
supported.
3 Replace the unsupported
supply.

Check the HVPS and pogo pin
cables for proper connection, and

1 Make sure that the pogo pin
contacts are free from dust or
debris.
2 Check the pogo pin contacts
for damage, and replace if
necessary.

imaging kit to use.

Service Manual
Action Yes No

2 Find the sensor (Toner meter).

Replace the TMC card. See TMC
card removal.


Service Manual

34.04 The printer tried to do a duplex Perform one of the following:
print job on a sheet that was too 1 Load the correct paper size in
short or too narrow for the duplex the tray.
path. 2 From the control panel, select
Continue to clear the message,
and then print using a different
tray paper source.
3 Check the tray length and
width guides, and then make
sure that paper is properly
loaded in the tray.
4 Make sure that the correct
paper size and type are
specified in the Printing
5 Make sure that the paper size
and type are specified in the
Paper menu on the printer
control panel.
6 Cancel the print job.

42.xyz Printer region mismatch. See Region mismatch service
check .
The following are the meaning of the xyz codes:

• A b z—A is the printer region (error values 1 to 6, and 0 always matches)
• a B z—B is the cartridge region (values 0 to 6)
• a b Z—Z is the cartridge color (CMY or K)
• 0 b z—Region 0: The machine is not regionalized, and matches any regionalized cartridge
• a 0 z—Region 0: The cartridge is not regionalized, and only matches with machine region 0
• 1 1 z—Region 1: North America
• 2 2 z—Region 2: Europe Economic Area + Extras
• 3 3 z—Region 3: Asia Pacific Group

Service Manual
• 4 4 z—Region 4: Latin America

• 5 5 z—Region 5: Rest Of Europe, Middle East, and Africa
• 6 6 z—Region 6: Australia and New Zealand
Re g i o n M i s m a t c h S e r v i c e C h e c k
Action Yes No
Check the region number of the
toner cartridge and the printer.
Do the numbers match?
Install the appropriate toner
cartridge.

43.40z Black toner cartridge toner meter See TMC card service check.
cycle error.
43.41z Cyan toner cartridge toner meter

cycle error.
43.42z Magenta toner cartridge toner

meter cycle error.
43.43z Yellow toner cartridge toner meter

cycle error.
The following are the meaning of the yz codes:

• y—Recoverable first error
• z—Non-recoverable second error

Service Manual
TM C C a r d S e r v i c e C h e c k
Action Yes No
2 Find the sensor (Toner meter).

Replace the toner cartridge.

Replace the TMC card. See TMC
card removal.

80.1 The maintenance kit is low. See Maintenance kit service check
.
80.2 The maintenance kit is very low.
80.3 Replace the maintenance kit. Zero

estimated pages remain.
80.4
Maintenance Kit Service Check

Action Yes No
Contact the next level of support. The problem is solved.
1 Replace the required

maintenance kit.
2 Reset the maintenance
counter.

Service Manual

82.11 The waste toner bottle is nearly See Waste toner bottle service
full. The sensor threshold has been check .
reached.
82.19 The waste toner bottle is nearly
full. The user-selected EWS set
point has been reached.
82.31 Replace the waste toner bottle.

The sensor end of life threshold
has been reached.
Wa s t e To n e r B o t t l e S e r v i c e C h e c k
Action Yes No
Reseat the waste toner bottle.

Make sure that the printer is
placed on a hard and flat surface.

Make sure that the waste toner
bottle contacts and waste toner
bottle contact block contacts are
free from dust or debris.

Service Manual
Action Yes No
Check the waste toner bottle
contact block for proper
connection and damage.
Is the waste toner bottle contact
block properly connected and free
of damage?

Replace the waste toner bottle
contact block. See Waste toner
bottle contact block removal .

84.11 The imaging kit is low. See Toner cartridge or
photoconductor unit service check
84.13 .
84.19
84.21 The imaging kit is very low.
84.29
84.31 Replace the imaging kit. Zero

estimated pages remain. Absolute
end of life has been reached due
to the PC rev counter.
to page count.

to exhausted Quanta.

Service Manual

88.00 The toner cartridge is nearly low. See Toner cartridge or
photoconductor unit service check
88.10 The toner cartridge is low. .
88.19
88.20 The toner cartridge is very low.
88.30 Replace the toner cartridge. Zero

88.40
88.48
To n e r C a r t r i d g e o r P h o t o c o n d u c t o r U n i t S e r v i c e C h e c k
Action Yes No
unit is installed.
2 Check if the toner cartridge or
photoconductor unit is
supported, and replace if
necessary.

unit is properly installed.
unit cables are properly
connected.

1 Check the toner cartridge or
photoconductor unit contacts
for damage, and replace if
necessary.
2 Replace the imaging kit if
necessary. See Imaging kit
removal.

Service Manual
Action Yes No
See Supplies used to resolve
print quality issues to
determine which imaging kit to
use.

Check the controller board pins for
damage.
Are the controller board pins free
of damage?

Non-supply User Attendance Errors

Non-Supply User Attendance Error Messages
35 Insufficient memory. See Insufficient memory service
check .
36 The resolution is reduced. N/A
37 No memory for collation, defrag, See Insufficient memory service
or held jobs. check .
38 The memory is full. See Insufficient memory service

check .
39 Complex page. See Complex page service check.
51 The flash memory is defective. See Flash memory failure service

check .
52 The flash memory is full. See Insufficient flash memory
service check .
53 Unformatted flash memory. See Flash memory failure service
check .
54 Serial port or network error. See Flash memory failure service
check .
55 The option is not supported. See Unsupported internal option
service check

Service Manual

56 The parallel, serial, or USB port is See Disabled port service check.
disabled.
57 The configuration changed, and N/A
all held jobs are lost.
58 There are too many input options See Excess options service check .
or trays.
58.xx The optional tray is defective or See Invalid input option type or ID
incorrectly installed. is detected service check .
59 The option or tray incompatible. See Incompatible hardware option

service check .
61 The hard disk is defective. See Hard disk failure service check
.
62 The hard disk is full.
63 The hard disk is not formatted. Format the hard disk.
64 The hard disk format is not
supported.
I n s u f fi c i e n t M e m o r y S e r v i c e C h e c k
Action Yes No
1 Perform a POR.
Setup > Download Target >
Disk.

If applicable, install an extra
memory card.

damage.
Are the pins free of damage?


Service Manual
C o m p l e x Pa g e S e r v i c e C h e c k
Action Yes No
1 Perform a POR.
Setup > Download Target >
Disk.

Enter the Diagnostics menu, and
then navigate to:
Input tray quick print > Tray 1 >
Single

damage.

F l a s h M e m o r y Fa i l u r e S e r v i c e C h e c k
Action Yes No
Job Accounting > Log Near
Full Level.
2 Make sure that the value is set
to the maximum.

damage.

Service Manual
Action Yes No

Make sure that the printer is using
the latest firmware version, and
update if necessary.
I n s u f fi c i e n t F l a s h M e m o r y S e r v i c e C h e c k
Action Yes No
Settings > USB Drive > Flash
Drive Scan > Format Flash.

Job Accounting > Log Near
Full Level.
2 Make sure that the value is set
to the maximum.

damage.



Service Manual
Unsupported Internal Option Service Check

Action Yes No
If applicable, make sure that the
option cards are supported.

damage.


D i s a b l e d Po r t S e r v i c e C h e c k
Action Yes No
1 Make sure that the cables
connected to the ports are
properly installed.
2 Check the cables for damage,

Enter the Network/Ports menu and
make sure that the applicable port
settings are enabled.

option card is supported.

Service Manual
Action Yes No
damage.


Excess Options Service Check

Action Yes No
Perform a POR, and then resend
the print job.

internal option is supported.

1 If applicable, remove all
internal options.
2 Perform a POR, and then
resend the print job.

Check if the number of internal
options installed is allowed, and
then remove the excess option.

Service Manual
Action Yes No
Check the number of input options

allowed, and then remove the
excess input options.

damage.

Incompatible Hardware Option Service Check

Action Yes No
1 Reseat the hardware option

cables.
2 Check the cables for damage,

Check if the firmware version of
the hardware option is supported
by the engine firmware, and
update the firmware if necessary.
Contact the next level of support
for the correct firmware version.

Check the hardware option
controller board pins for damage,

Service Manual
H a r d D i s k Fa i l u r e S e r v i c e C h e c k
Action Yes No
Delete unnecessary files.
• From the home screen,
> Maintenance
> Out-of-Service Erase > Erase
Hard Disk > Sanitize all
information on hard disk .
• Select Erase downloads (Erase
all macros, fonts, PFOs, etc.),,
Erase buffered jobs, and Erase
held jobs > All held jobs.
• Touch Erase.

the latest firmware version.

1 Make sure that the hard disk
cable is properly installed.
2 Check the cable for damage,

1 Make sure that the hard disk is
properly installed.
2 Check the hard disk for
necessary.

damage.


Service Manual
Printer Hardware Errors

100 Errors
100 Error Messages
100.01 The weather station data is See Weather station service check .
invalid.
100.04D The printhead temperature is See Printhead service check.
below the range.
100.25 • The cavity thermistor on the See Toner patch sensing service
sensor (toner patch) is out of check .
range.
• The cavity and toner patch
sensor thermistor reading is
out of range.
110 Errors
110 Error Messages
110.20 The printhead error was detected See Printhead service check.
before the motor was turned on.
110.21 The printhead power was off when
the laser servo started.
110.31 The printhead error (no first
Hysnc) was detected.
110.32 The printhead error (lost first

Hysnc) was detected.
110.33 The printhead error (lost first

Hysnc) was detected during servo.
110.34 The printhead error (mirror motor

lost lock) was detected.
no first lock) was detected.
never stabilized) was detected.
110.41 The printhead NVRAM read failure
occurred.

Service Manual

110.70 The printhead NVRAM values were
incorrect.
110.71 The printhead timing
measurement error was detected.
110.90 The video cable was unplugged.
110.91 The printhead timing reading error

was detected.
110.92 The printhead NVRAM checksum
mismatch occurred.
Pr i n t h e a d S e r v i c e C h e c k
Action Yes No
Perform a POR.

Check the cables on the printhead
and on the JMIRR1 and JPH1
connectors on the controller board
Are the cables properly connected?

Reconnect the cables.

Check the printhead cable for

Printhead removal.


Service Manual
120 Errors
120 Error Messages
120.80 The motor (fuser) does not turn See Motor (fuser) service check.
on.
120.81 The motor (fuser) does not turn
off.
120.82 The motor (fuser) failed to achieve
the expected speed.
120.83 The motor (fuser) stalled.

120.84 The motor (fuser) is over speeding.
120.85 The motor (fuser) is under

speeding.
120.86 The motor (fuser) moved too long.
M o t o r ( Fu s e r ) S e r v i c e C h e c k
Action Yes No
Perform a POR.

Check the fuser for damage or life
expiration, and replace if
necessary. See Fuser removal.

Check the cable at the JFUSES2
Is the cable properly connected?


Service Manual
Action Yes No
Check the cable for damage, and
replace if necessary.

Replace the motor (fuser drive).
See Motor (fuser drive) removal .
121 Errors
121 Error Messages
121.00 The fuser failed to reach See Fuser service check.
temperature during warm-up.
121.01 Attempting to heat the fuser, but

the fuser is not installed.
121.02 Attempting to power up the fuser
while it is too warm (belt: 50°C,
lamp: 76°C) to execute EWC/line
voltage detection after a Wrong
Fuser Installed error had been
previously declared.
121.03 Fuser hardware and driver

mismatch.
121.04 Attempting to heat the fuser but
the fuser relay is open, and the
fuser PIC micro controller is not
reporting an error or is not
responding.
121.05 Attempting to heat the fuser but

the fuser relay is open, and the
fuser PIC micro controller is
reporting an error condition.
121.06 The fuser has been too cold for

too long while it is powered at
100%.
121.07 The fuser is on for more than the
allowed time after a gap blowout,
and the temperature is still too
cold.

Service Manual

121.08 The fuser is too cold while paper is
in the fuser.
121.09 The fuser fell below the minimum
required temperature for motors.
121.10 The fuser did not warm up enough

to start EWC/line voltage
detection (belt: 60°C, lamp: 88°C)
within time-out (belt: 10 seconds,
lamp: 90 seconds).
121.11 The fuser took too long to reach

the final EWC/line detection
temperature (belt: 90°C, lamp:
149°C).
121.12 The fuser never reached final
EWC/line detection temperature
(belt: 90°C, lamp: 149°C).
121.13 The fuser heated too fast to the

final EWC/line detection
temperature (belt: 90°C, lamp:
149°C).
121.15 The heater power is too high.

121.16 The heater power is too low. See Fuser service check.
121.17 A fuser heater runaway is detected

on the LV machine.
121.18 A fuser heater runaway is detected
on the HV machine.
121.19 The fuser high power trace heated
to the final EWC/line detection
temperature too fast.
121.20 The fuser high power trace

heating rate from 165°C to 180°C
exceeded the error threshold.
121.20 The fuser is too cold during steady
state control.
This event can occur during
printing or standby modes.
121.21 The fuser low power trace heating

rate from 165°C to 180°C
exceeded the error threshold.
121.22 Open fuser relay detected.

Service Manual

121.23 The fuser reached the final EWC/
line detection temperature (belt:
90°C, lamp: 149°C).
121.24 The fuser never reached the final

EWC/line detection temperature
(belt: 90°C, lamp: 149°C).
121.25 After the line voltage detection,

the controller did not roll over to
the steady state control in time.
121.26 The fuser failed to reach the

temperature during warm-up.
121.28 The fuser failed to reach the EP

warm-up temperature in time.
121.30 The fuser has been on for too long

after a gap blowout, and the
temperature is still too cold.
121.31 The fuser is too hot.

121.32 The fuser is too cold for too long
while its power is at 100%.
121.33 The fuser is too cold when the

paper is in the fuser.

121.34 The fuser is too cold during steady See Fuser service check.
state control when a paper is not
in the fuser.
This event can occur during
printing or standby modes.
121.35 Attempting to power up with the

fuser too warm (belt: 50°C, lamp:
76°C) to execute EWC/line voltage
detection after a Wrong Fuser
Installed error was previously
declared.
121.36 An open fuser relay was detected
with very cold, or unknown
ambient temperature.
121.37 The fuser heated to the final EWC/

line detection temperature (belt:
90°C, lamp: 149°C) too fast.
121.38 Fuser UBER defect detection.

Belt to heater temperature delta
exceeded.
Service Manual

121.41 Fuser mechanism did not detect
the expected cam sensor signal.
121.42 The fuser gate time is increasing

out of control.
121.48 Fuser hardware and driver
mismatch.
121.50 The fuser went over the required
temperature during a global over
temperature check.
121.51 The fuser secondary heater is too

hot.
121.52 The main thermistor temperature
is out of range.
121.53 The main thermistor temperature

change rate is out of range.
121.54 The secondary thermistor

temperature is out of range.
121.55 The secondary thermistor

temperature change rate is out of
range.
121.56 The middle thermistor


121.57 The middle thermistor See Fuser service check.
range.
121.58 The edge thermistor temperature

is out of range.
121.59 The edge thermistor temperature

change rate is out of range.
121.60 The belt contact thermistor

121.61 The belt contact thermistor

range.
121.62 The belt non contact thermistor

121.63 The belt non contact thermistor

range.

Service Manual

121.64 The belt non contact 2 thermistor
121.65 The belt non contact 2 thermistor

range.
121.66 The narrow media thermistor

121.67 The narrow media thermistor

range.
121.70 The calculated heater resistance is

too high.
121.71 Open fuser main heater

thermistor.
121.72 Open fuser secondary heater
thermistor.
121.73 Open fuser middle heater
thermistor.
121.74 Open fuser edge thermistor.
121.76 Open contact belt thermistor.
Fu s e r S e r v i c e C h e c k
Action Yes No
Some of these errors are caused
by a faulty component on the
LVPS. Check the history file in the
printer to verify other occurrences.
If there are other occurrences,
then replace the LVPS. See LVPS
removal.

Rear cover removal.
3 Check the cable on the
JFUSES2 connector on the
controller board for proper
connection and damage, and

Service Manual
Action Yes No

Check the cable on the JLVPS1
for proper connection and

1 Open the front door.
2 Remove the right cover. See
Right cover removal.
3 Check the power cable and the
thermistor cables for proper
connection and damage.
Are the cables properly connected
and free of damage?

Replace the damaged cables.
If the cables cannot be replaced,
then replace the fuser. See Fuser
removal.

Check the following voltage values
on the JFUSES2 connector pins on
the controller board:
• Pin 1: +24 V dc (door closed)
• Pin 2: +24 V dc (doors closed)
• Pin 5: Between 0.6 and 3.28 V
dc
• Pin 6: Ground
• Pin 8: Ground
• Pin 10: Between -3 and +3.3 V
dc
• Pin 11: Ground (no wire)
Are the voltage values

Service Manual
Action Yes No
removal.

126 Errors
126 Error Messages
126.05 The LVPS dropped while not See LVPS service check.
sleeping.
126.06 An LVPS 25 V line error was

detected.
126.07 An LVPS 5 V rail was down during
POR.
126.10 No line frequency was detected.
126.11 Line frequency has gone outside

the operating range.
LV P S S e r v i c e C h e c k
Action Yes No
Perform a POR.

Check the cable on the JLVPS1

Service Manual
Action Yes No
removal.

142 Errors
142 Error Messages
142.80 The motor (CMY) does not turn on. See Motor (EP drive) service check .
142.81 The motor (CMY) does not turn
off.
142.82 The motor (CMY) failed to achieve
the expected speed.
142.83 The motor (CMY) stalled.

142.84 The motor (CMY) is running too
slow.
fast.
142.86 The motor (CMY) moved too long.
M o to r (E P Dr ive ) Se r vi c e C he ck
Action Yes No
Perform a POR.


Service Manual
Action Yes No
adjustments > Motor tests >
CMY developer
Does the motor run?
K/ITM developer
Does the motor run?
Manually turn the black developer
unit and transfer module drive
gears.
Do the gears freely turn?

Replace the EP drive. See EP drive
assembly removal .

Check the imaging kit and transfer
module for damage or life
expiration, and replace if
necessary. See Imaging kit
removal and Transfer module
removal.

the motor (EP drive) is properly
connected.
2 Make sure that the cables on
the JCARTP1 and JCARTS1
connectors on the controller
board are properly connected.

Service Manual
Action Yes No
Check the cables for damage and

Replace the motor (drive unit). See
Motor (drive unit) removal .
151 Errors
151 Error Messages
151.80 The motor (K/ITM) does not turn See Motor (EP drive) service check .
on.
151.81 The motor (K/ITM) does not turn
off.
151.82 The motor (K/ITM) failed to
151.83 The motor (K/ITM) stalled.

151.84 The motor (K/ITM) is running too
slow.
fast.
151.86 The motor (K/ITM) moved too
long.
160 Errors
160 Error Messages
160.80 The motor (MPF) does not turn on. See Option tray motor service
check .
160.81 The motor (MPF) does not turn
off.
160.82 The motor (MPF) failed to achieve
the expected speed.

Service Manual

160.83 The motor (MPF) stalled.
160.84 The motor (MPF) is running too
slow.
160.85 The motor (MPF) is running too
fast.
160.86 The motor (MPF) moved too long.
O p t i o n Tra y M o t o r S e r v i c e C h e c k
Action Yes No
diagnostics > Motor Tests
2 Select Pick (tray x) motor test,
Start.
3 Select Pass-through (tray x)
motor test, and then press OK
or touch Start.
Did the motors run?
Perform a print test.

connector in the subframe is
properly connected to the tray 2
option.

Make sure that cable on the
JOPT1 connector on the controller

Service Manual
Action Yes No
Check the option cable for
continuity, and replace if
necessary.
Step 6 Contact the next level or support. The problem is solved.

Check the option tray connections
for damage, and replace the
affected tray if necessary.
161 Errors
161 Error Messages
161.80 The motor (tray 1 pick) does not See Motor (tray 1 pick/duplex)
turn on. service check .
turn off.

too slow.
too fast.
long.
M o t o r ( Tra y 1 P i c k / D u p l e x ) S e r v i c e C h e c k
Action Yes No
Perform a POR.

1 Remove tray 1.

Service Manual
Action Yes No
Pick (tray 1) / Duplex
3 Select Tray 1 Picking, and then
4 Select Tray 1 Duplex, and then
Did the motors run?
Make sure that cable on the JSP1
is properly connected.

Check the cable for damage.
Is the cable damaged?

Replace the media feeder. See
Tray 1 media feeder removal .
Step 6 Contact the next level of support The problem is solved.

162 Errors
162 Error Messages
162.80 The motor (tray 2 pick) does not See Option tray motor service
turn on. check .

Service Manual

turn off.

too slow.
too fast.
long.
163 Errors
163 Error Messages
turn on. check .
turn off.

too slow.
too fast.
long.
166 Errors
166 Error Messages
166.80 The motor (tray 2 transport) does See Option tray motor service
not turn on. check .

Service Manual

166.81 The motor (tray 2 transport) does
not turn off.
166.82 The motor (tray 2 transport) failed
to achieve the expected speed.
166.83 The motor (tray 2 transport)

stalled.
166.84 The motor (tray 2 transport) is
running too slow.

running too fast.

moved too long.
167 Errors
167 Error Messages
not turn off.

stalled.
running too slow.

running too fast.

moved too long.

Service Manual
171 Errors
171 Error Messages
171.82 Main fan error. See Main fan service check.
171.83
171.84
171.85
M a i n Fa n S e r v i c e C h e c k
Action Yes No
Check the main fan area for
obstructions.
Is the fan area free from
obstructions?
Remove the obstructions.

Check the cable on the JFAN2


Replace the main fan. See System
fan removal.


Service Manual
600 Errors
600 Error Message
600.95 The printer intentionally declared Perform a POR.
a jam.
This event is typically used to
prevent a kiosk user from printing
free pages.
602 Errors
602 Error Messages
602.x8 The tray [x] timed out while See Engine error service check.
waiting for the ILN command.
602.x9 The tray [x] failed to become the

input source.
x = tray number

Service Manual
Engine Error Service Check

Action Yes No
Perform a POR.

Rear cover removal.
2 Reseat all the cables on the
controller board.
3 Check the controller board
contacts and pins for damage.
Is the controller board free of
damage?

620 Errors
620 Error Messages
620.80 The motor (fuser) does not turn See Motor (fuser) service check.
on.
620.81 The motor (fuser) does not turn
off.
620.82 The motor (fuser) failed to achieve
the expected speed.
620.83 The motor (fuser) stalled.

620.84 The motor (fuser) is running too
slow.
620.85 The motor (fuser) is running too
fast.
620.86 The motor (fuser) moved too long.
621.01 The fuser heater was too cold See Fuser service check.
when the paper entered the fuser
nip.

Service Manual
642 Errors
642 Error Messages
642.80 The motor (CMY) does not turn on. See Motor (EP drive) service check .
642.81 The motor (CMY) does not turn
off.
642.82 The motor (CMY) failed to achieve
the expected speed.
642.83 The motor (CMY) stalled.

slow.
fast.
642.86 The motor (CMY) moved too long.
651 Errors
651 Error Messages
651.80 The motor (K/ITM) does not turn See Motor (EP drive) service check .
on.
651.81 The motor (K/ITM) does not turn
off.
651.82 The motor (K/ITM) failed to
651.83 The motor (K/ITM) stalled.

slow.
fast.
651.86 The motor (K/ITM) moved too
long.

Service Manual
661 Errors
661 Error Messages
661.80 The motor (tray 1 pick) does not See Motor (tray 1 pick/duplex)
turn on. service check .
turn off.

too slow.
too fast.
long.
662 Errors
662 Error Messages
turn on. check .
turn off.

too slow.
too fast.
long.

Service Manual
663 Errors
663 Error Messages
turn on. check .
turn off.

too slow.
too fast.
long.
666 Errors
666 Error Messages
not turn off.

stalled.
running too slow.

running too fast.

moved too long.

Service Manual
667 Errors
667 Error Messages
not turn off.

stalled.
running too slow.

running too fast.

moved too long.
Pr o c e d u r e B e fo r e S t a r t i n g T h e 9 y y S e r v i c e C h e c k s
Retrieve certain information that helps your next level of support in diagnosing the problem before
replacing the controller board.
Warning: Do not replace the controller board unless instructed by your next level of support.
1. Collect the history information and firmware logs (Fwdebug and logs.tar.gz) from the SE menu.
2. Collect the settings from the Menu Settings Page.
3. Collect information from the user.
Note: Not all of the items are retrievable from the printer that you are working on.
A . Co l l e c t i n g T h e H i s t o r y I n fo r m a t i o n Fr o m T h e S E M e n u
Note: Make sure that your printer is connected to a network or to a print server.
1. Open a web browser, type http://printer_IP_address/se, and then press Enter.

Note:
• printer_IP_address is the TCP/IP address of the printer.

• se is required to access the printer diagnostic information.
2. Click History Information, copy all information, and then save it as a text file.

Service Manual
3. E-mail the text file to your next level of support.
B . C o l l e c t i n g T h e F i r m w a r e L o g s ( f w d e b u g a n d L o g s . t a r . g z ) Fr o m
The SE Menu
Note:
• Make sure that your printer is connected to a network or to a print server.
• Some printers are designed to restart automatically after a 9yy error. On these printers, you can
retrieve the secondary crash code information using the SE menu.
1. Open a web browser, type http://printer_IP_address/se, and then press Enter.
2. Click Logs Gzip Compressed.
Note: A logs.tar.gz file is saved to the Downloads folder. The file may take several minutes to
save. You may rename the file if a logs.tar.gz already exists in the Downloads folder.
3. E-mail the logs to your next level of support.
Note: To download the FWdebug log to a flash drive, see General SE Menu.
C . C o l l e c t i n g T h e S e t t i n g s Fr o m T h e M e n u S e t t i n g s Pa g e
Note: The Menu Settings Page is different for each printer. For more information, see the
User’s Guide. Your next level of support will tell you which page they want to see.
D . Co l l e c t i n g I n fo r m a t i o n Fr o m T h e U s e r
Ask the user for information about the following:
• Print job being run
• Operating system being used
• Print driver being used
• Other information on what was happening when the 9yy error occurred
900 Errors
900 Error Messages
900.xx Unrecoverable RIP software error/ See 900 service error check .
illegal trap.

Service Manual
900 Error Service Check

Action Yes No
• Perform a POR.
• Check if a 900.xx error code
appears on the display.
Does a 900.xx error code appear?

Check if another type of error code
appears instead of the 900.xx
error code.
Does a different error code
appear?

See the error code and its service
instructions in the printer service
manual.

• Turn off the printer.
• At the rear of the printer,
disconnect the network cable,
USB cable, and the fax line.
• Turn on the printer.

• From the control panel,
navigate to the Reports menu.
• Select Device Statistics and
Device Settings.

Check if the printer has a scanner.
Does the printer have a scanner?

Using the scanner, perform a one-
page copy job in color.


Service Manual
Action Yes No
• At the rear of the printer,
connect the network cable,
USB cable, and the fax line.

• Start the printer in Invalid
engine mode. See Entering
invalid engine mode
• Check if an Invalid Engine
Code message appears.
Does the Invalid Engine Code
message appear?

Using the Device Settings report
that is printed in step 5, check if
the firmware level is older than the
latest available version.
Is the firmware version older, and
does the customer agree to
update the firmware?

Update the firmware to the latest
version.

• Make sure that all the cables
on the controller board and
scanner are properly
connected.
• From the control panel,
navigate to the Reports menu,
and then select Device
Statistics and Device Settings.
• For MFPs, perform a one-page
copy and scan job in color.

Check if a hard disk is installed.
Is a hard disk installed?

Service Manual
Action Yes No
• Check for buffered print jobs,
and then delete them. See
Hard disk failure service check.
• Perform a POR.

• Uninstall the hard disk drive.
• Perform a POR.

Replace the hard disk.

Check if the printer has any of the
following components installed:
• Memory options
• Fax card
• Modem
• Wireless and network option
cards
Is any of the components
installed?
• Remove all the installed
components.

• Install the following
components one at a time:
– Memory options
– Fax card
– Modem
– Wireless and network
option cards

Service Manual
Action Yes No
Note: Make sure to
perform a POR after
installing each
component.

• Replace the components that
caused the error.

Controller board removal
91y Errors
91y Error Messages
910.xx General engine software error. See 91x.xx (910.xx–919.xx) Engine
software service check .
911.xx
912.xx
913.xx General engine software error. See 913.xx error code check.
914.xx General engine software error. See 91x.xx (910.xx–919.xx) Engine

software service check .
915.xx
916.xx
917.xx
918.xx
919.xx

Service Manual
91x.xx (910.xx–919.xx) Engine Software Service Check

Actions Yes No
Rear cover removal.
2 Check the cables on the
connection.
Are the cables properly connected?


Reconnect the cables, and then
perform a POR.
9 1 3 . x x E r r o r Co d e C h e c k
Actions Yes No
1 Turn off the printer, and then
remove the rear cover. See
Rear cover removal.
2 Make sure all cable
connections on the controller
board are secure.
Are all cable connections secure?
1 Reconnect any loose cables.
2 Print multiple print tests.

Replace the motor (fuser drive).
See Motor (fuser drive) removal .

Service Manual
938 Errors
938 Error Messages
938.01 The board level was not obtained. See Controller board removal.
938.02 Timed out while waiting for the
bullet serial data to be updated.
938.03 The NVM_OK was not received

from the NV2 server for a
successfully submitted request.
938.04 An over temperature condition is

detected.
95y Errors
95y Error Messages
950.xx The controller EEPROM and mirror See 950.xx NVRAM Failure Service
are mismatched. Check.
• 950.00 through 950.29 codes
—Mismatch between the
controller and mirror.
• 950.30 through 950.60 codes
—Mismatch between the
secure and controller.
951.xx Error NV part on controller board. See Controller board removal.
952.xx A recoverable NVRAM cyclic Performing a POR clears this error.

redundancy check (CRC) error
occurred. n is the offset at which
the error occurred.
953.xx NVRAM chip failure with mirror. See 4.3-inch Control Panel
1 Perform a POR. Removal.
2 If the problem persists, then
replace the UICC card.
954.xx The NVRAM chip failure with See 950.xx NVRAM Failure Service
controller part. Check.

Service Manual

955.xx The Code ROM or NAND flash
failed the cyclic redundancy check
(CRC) check or the NAND
experienced an uncorrectable
multi-bit failure. <loc> indicates
the source of the failure and has
one of the following values:
• CRC Failure—The source is a
failing package indicated by Pn
where nis the package number.
This error can occur on a
controller with ROM or NAND
flash, and can occur as a result
of the CRC check done when
the printer is powered on. The
range of package numbers is
from 0–15.
• Error Correction Code (ECC)
Failure—The source is a failing
page indicated by Bn where nis
the page number. This error
occurs only if a multi-bit failure
is detected during the ECC
execution. Single bit failures
are corrected automatically
and will not result in a service
error. The range of page
numbers is from 0–1023.
956.xx • Controller board failure.
• Processor failure.
• Check on .02 for fan error.
957.xx • Controller board failure.
• ASIC failure.
958.xx The printer has performed more
than 100 shift and reflash
operations as a result of ECC bit
corrections.
959.xx Controller verification failure of See .
system boot code.
959.0x System hardware failure. See Controller board removal.
9 5 0 . x x N V R A M Fa i l u r e S e r v i c e C h e c k
Warning: When replacing any of the following components, replace only one component at a
time or the printer will be inoperable:
Note:

Service Manual
• This error indicates that the control panel and the controller board are mismatched.
• Replace the required component, enter the Diagnostics menu, and then verify that the problem is
fixed before performing a POR.
Actions Yes No
Check if the control panel has
been replaced.
Has the control panel been
replaced?

Replace the control panel UICC
card with a new, and not
previously installed UICC card. See
4.3-inch Control Panel Removal.

Check if the controller board has
been replaced.
Has the controller board been
replaced?

Replace the controller board with
a new, and not previously installed
controller board. See Controller
board removal.

Perform a POR.

Clear the NVRAM of the printer:
2 With the printer off, press and
hold buttons 6, 7, and 8 on the
numeric keypad.
3 Turn on the printer.
4 When Clear NVRAM appears,
release the buttons.
Note:
• If the printer looks up on

the Restoring Factory
Service Manual
Actions Yes No
Defaults, then wait for two
minutes, and then turn off
the printer.
• After 10 seconds, turn on
the printer.

Replace the control panel. See 4.3-
inch Control Panel Removal.

Invalid Firmware/controller Board Service Check

Action Yes No
Update the firmware.
Contact the next level of support
for the correct firmware level.


Service Manual
96y Errors
96y Error Messages
960.xx RAM memory error—The RAM See Controller board removal.
soldered on the board is bad.
964.xx • A download emulation cyclic See Download emulation cyclic
redundancy check (CRC) failure redundancy service check .
has occurred.
• A checksum failure was
detected in the emulation
header or emulation file.
D o w n l o a d E m u l a t i o n Cy c l i c Re d u n d a n c y S e r v i c e C h e c k
Action Yes No
Disable the download emulation,
and then program the download
emulation into the firmware card
again.

Replace the firmware card, and
then download the emulation to
the new card.
97y Errors
97y Error Messages
975.xx Network error—Unrecognizable Replace the standard network
network port. card, or the card in the specified
975.xx slot.
976.xx Unrecoverable software or error in See Standard network/network
the network or network card [x]. card error service check .

Service Manual

978.xx Bad checksum while programming See Standard network/network
the standard network or network card programming error service
card [x] port. check .
979.xx Flash parts failed while See Standard network/network

programming the standard card error service check .
network or network card [x] port.
S tan d a rd Ne t w o rk /n e t wo rk Ca rd E rro r Se r vi c e C h ec k
Action Yes No
Check if the network card is
installed.
Is the network card installed?
Make sure that the network card is
properly installed.

S t a n d a r d N e t w o r k / N e t w o r k C a r d Pr o g ra m m i n g E r r o r S e r v i c e C h e c k
Action Yes No
Make sure that you downloaded
the code in binary mode and not
in ASCII, and then reprogram the
network card.

Check if the network card is
installed.
Is the network card installed?

Service Manual
Action Yes No
Make sure that the network card is
properly installed.

980-984 Errors
980–984 Error Messages
980.xx The engine is experiencing See Options communication error
unreliable communication with the service check .
specified device.
<device> can be one of the
following:
• Tray 2
• Tray 3
981.xx The specified device detects an

engine protocol violation.
following:
• Tray 2
• Tray 3
982.xx The specified device detects a

communication error.
following:
• Tray 2
• Tray 3
983.xx The specified device receives an

invalid command.
following:
• Tray 2
• Tray 3

Service Manual

984.xx The specified device receives an
invalid command parameter.
following:
• Tray 2
• Tray 3
99y Errors
99y Error Messages
990.xx An equipment check condition See Options communication error
occurred, but the exact service check .
component failure was not
determined.
991.xx An equipment check condition
occurred in the controller card.
992.xx General software error.
O p t i o n s Co m m u n i c a t i o n E r r o r S e r v i c e C h e c k
Action Yes No
1 Check if the firmware is
updated, and update if
necessary.
2 Make sure that the printer
supports the option. See the
Printer, Option, and Stand
Compatibility Guide.
3 Make sure that the option is
properly attached to the
printer or adjacent option.
4 Perform a POR.

Reseat the printer interface cable
on the printer controller board.

Service Manual
Action Yes No
Do the following to each option:

1 Reinstall the option.
2 Print a test page, and then
check if the option is properly
working.
Are all options properly working?

Reseat the option interface cable.

Check the option interface cable

Service Manual
ADF/Scanner Hardware Errors

84y Errors
84y Error Messages
840.01 The scanner is disabled by the See .
administrator.
840.02 The scanner is disabled for other
reasons. For example, invalid
license, and too many hardware
errors.
842.00 Non-responsive scanner See .
communication failure.
842.01 Hardware protocol scanner
842.02 Logical protocol scanner
843.00 • Scanner mechanical failure. See .
• The flatbed carriage failed to
return to the home position.
843.01 ADF scanner mechanical failure. See .
S c a n / Fa x / Co p y Sy m p t o m s
Symptom Action
The ADF does not scan both sides of the document. See ADF Duplex Service Check.
The scanned image using the ADF is skewed. See .
Multiple documents feed into the ADF.
Documents do not feed into the ADF.

The scanner makes a buzzing noise on startup or See .
during a scan.
The page is blank. See .
The page is black.
No dial tone. See .

The printer does not connect to a fax machine. The fax machine is turned off. Ask the fax recipient
to check the machine.

Service Manual
Symptom Action
Incoming fax has blank spaces or poor quality. See .
Incoming fax has stretched words. See .
The printer does not transmit faxes. See .
The printer does not receive faxes. See Fax Reception Service Check.
The ADF makes a rattling noise. See .
The scanner carriage does not move during a scan. See .
Scanner Disabled Service Check

Action Yes No
1 Perform a POR, and then enter
the Configuration mode.
2 In the Disable scanner menu,
select Enabled.
3 Perform a POR.
4 Perform a copy job from the
ADF and flatbed, and then
check if an 840.xx error
message appears.
Did an 840.xx error message
appear?

1 Enter the Configuration mode,
and then select Disabled.
3 Select Disabled.
4 Check if the ADF disabled or
Auto Disabled message
appears.
Did the ADF disabled or Auto
Disabled message appear?

1 Replace the ADF assembly. See
RADF) or ADF Assembly
Removal (DADF).
select Enabled.
4 Perform a POR.

Service Manual
Action Yes No
message appears.
appear?

Make sure that the cables on the
JFBCIS1 and JBSCIS1 connectors
(CX52x and CX62x only) on the
controller board are properly
connected.

1 Replace the ADF assembly. See
RADF) or ADF Assembly
Removal (DADF).
select Enabled.
4 Perform a POR.
message appears.
appear?
S c a n n e r Co m m u n i c a t i o n S e r v i c e C h e c k
Action Yes No
1 Reseat the cable at the JADF1
connector on the controller
board.
2 For the CX52x and CX62x
models, reseat the cable at the
JBSCIS1 connector on the
controller board.

Reseat the cable at the JFBCIS1

Service Manual
Action Yes No

Replace the ADF. See ADF
Assembly Removal (SADF/RADF)
or ADF Assembly Removal (DADF).

Replace the flatbed scanner. See
Flatbed Scanner Assembly
Removal.

F l a t b e d H o m e Po s i t i o n S e r v i c e C h e c k
Action Yes No
Turn off the printer, and then
check if the CIS returns to the
home position.
Did the CIS return to the home
position?

tests
2 Find the sensor (FB scanner
home).

Reseat the cable at the JHS1

Service Manual
Action Yes No
Reseat the cable at the JFB1

Measure the voltage of pin 1 on
the JFB1 connector on the
controller board.
Is the voltage equal to +24 V dc?


the JHS1 connector on the
controller board.
Pin 2 is ground.
Is the voltage equal to +3.3 V ac?

Removal.
A D F Fa i l u r e S e r v i c e C h e c k
Action Yes No
Perform a POR.

1 Reseat the cable at the JADF1
board.
2 For the CX52x and CX62x
models, reseat the cable at the
JFBCIS1 and JBSCIS1
connectors on the controller
board.

Service Manual
Action Yes No

Replace the ADF. See ADF
Assembly Removal (SADF/RADF)
or ADF Assembly Removal (DADF).

Fl a t be d C I S Se r vi c e C h e ck
Action Yes No
1 Perform a POR.
2 Perform multiple scan or copy
jobs.

Make sure that the CIS cable is
properly connected to the JFBCIS1

Removal.
B l a c k o r B l a n k Pa g e C o p y S e r v i c e C h e c k
Action Yes No
Print a test page.
Is the test page black?

Service Manual
Action Yes No
Perform the Solid color or black

image check. See .

Perform a flatbed copy job.
Is the copy page blank or black?

Perform an ADF copy job.
Did paper feed into the ADF?

tests
2 Select Motor (Feed), and then
Did the motor run?
tests
2 Find the sensor (ADF media
present).

Make sure that the ADF cable on
the JADF1 connector on the
connected.

(DADF).

Service Manual
Action Yes No
the JFBCIS1 connector on the
connected.
2 For CX52x and CX62x printer
models, make sure that the
cable on the JBSCIS1

Replace the flatbed scanner
assembly. See Flatbed Scanner
Assembly Removal.
B l a n k S p a c e s O n I n c o m i n g Fa x S e r v i c e C h e c k
Actions Yes No
Receive fax from another machine.

Attach the printer to a different
telephone line.

Print a test page.

Install a new toner cartridge.

Service Manual
S t r e t c h e d Wo r d s O n I n c o m i n g Fa x S e r v i c e C h e c k
Actions Yes No
Receive fax from another machine. Contact the next level of support. The problem is solved.
Fl a t be d M o t or Er ro r S e rv i ce C h e c k
Action Yes No
Make sure that the flatbed motor
cable is properly connected to the
JFB1 connector on the controller
board.

the JFB1 connector on the
controller board.
The voltage is only present when a
flatbed copy job is running.
Is the voltage value +24 V ac?

Replace the flatbed scanner
assembly. See Flatbed Scanner
Assembly Removal.
ADF Streak Service Check

Action Yes No
1 Perform a copy job using the
ADF.
2 Check if streaks appear in the
middle of the copy job.
Do streaks appear?

1 Using a soft, lint-free cloth,
clean the ADF glass on the
flatbed.

Service Manual
Action Yes No
2 Using a damp cloth, clean the
separator roll and separator
pad.

Check the ADF glass for proper
installation, scratches, or damage.
Is the ADF glass properly installed,
and free of scratches or damage?

Perform the Vertical colored lines
or banding check. See .

(DADF).
A D F Fe e d E r r o r S e r v i c e C h e c k
Action Yes No
Make sure that the original
document is clean and not
damaged.

1 If the ADF is multifeeding,
then check the ADF separator
pad and ADF separator rollers
for proper installation and
damage.
2 Clean the pad and rollers with
a soft, lint-free cloth and
isopropyl alcohol.

Replace the separator pad and
ADF pick roller.

Service Manual
Action Yes No

If the paper is skewing when it is
fed into the ADF, then check the
paper width guide for proper
operation, and adjust if necessary.
Dose the problem remain?

1 If the paper jams when fed
into the ADF, then check if the
top cover is open.
2 If the top cover is closed, open
and then close the top cover.

If the paper jams inside the ADF,
then perform the ADF jam service
check. See ADF Jam Service Check.

Scanner Diagnostics > Motor
Tests
2 Select ADF pick, and then press
OK or touch Start.
3 Select ADF feed, and then
Did the motors run?
Scanner Diagnostics > Sensor
Tests
2 Find the sensor (ADF media
present).

1 Make sure that the ADF sensor
actuators are free of dust or
debris.

Service Manual
Action Yes No
2 Check the actuators for proper

ADF Assembly Removal (DADF) or
RADF).

connected.

Check the following voltage values
on the JADF1 connector on the
controller board:
• Pin 14: +24 V dc
• Pin 15: +3.3 V dc
• Pin 17: +3.3 V dc
ADF Duplex Service Check

Note: Perform this check only if the paper feeds and jams in the ADF. If the paper is not
feeding into the ADF, then see .
Action Yes No
tests
2 Perform all motor tests.
Are the motors properly working?

Service Manual
Action Yes No
tests
2 Perform all sensor tests.
Are the sensors properly working?

1 Make sure that the ADF sensor
actuators are free of dust or
debris.
2 Check the actuators for proper

(DADF).

connected.

(DADF).


Service Manual
A D F Ra t t l i n g N o i s e S e r v i c e C h e c k
Actions Yes No
Reseat the ADF separator roller.

Replace the ADF separator roller.

Remove, and then install the ADF
door. See .

Replace the ADF door.
M o d e m / Fa x C a r d S e r v i c e C h e c k
Action Yes No
Check if the telephone cable is
properly connected to the modem
card and electrical outlet.
Is the cable properly connected to
the modem card and electrical
outlet?
Connect the telephone cable to
the modem card and electrical
outlet.

Check if the telephone cable can
make and receive calls.
Is the phone line properly
working?

Service Manual
Action Yes No
Connect the printer to a properly

functioning telephone jack.

Make sure that the modem cable
is properly connected to the
modem card and to the JFAX2

Replace the fax card.

Check the voltages values of the
following pins on the JFAX2
connector on the controller board:
• Pin 2: +3.3 V dc
• Pin 3: +3.3 V dc
• Pin 5: +5 V dc
• Pin 7: Ground
• Pin 9: Ground
• Pin 11: Ground
• Pin 13: Ground

Fa x Re c e p t i o n S e r v i c e C h e c k
Note: Before performing this service check, make sure that the correct country code is selected.

Service Manual
Actions Yes No
Reseat the telephone cable on the
LINE port of the printer and on the
wall jack.

Check if the telephone line can
send and receive calls.
working?

Connect the telephone cable to a
working wall jack.

Check if the telephone line is
analog.
Is the telephone line analog?

Check if the telephone line is a
VOIP line.
Is the line VOIP?
Ask the system administrator to
verify if the VOIP server is
configured to receive faxes.
Is the server configured to receive
faxes?
Check if the printer is on a PABX.
Is the printer on a PABX?

navigate to Settings > Fax >
Analog Fax Setup > Fax Send
Settings > Behind a PABX.
2 Select Yes.

Service Manual
Actions Yes No
Analog Fax Setup > Fax Send
Settings > Behind a PABX.
2 Select No.
3 Check if access to an outside
line needs a dial prefix.
Does access to an outside line
need a dial prefix?

Send a fax using a dial prefix.

Check if the printer sends a fax to
one specific destination.
Does the printer send a fax to one
specific destination?

Check if the device that does not
receive a fax can send a fax.
Can the device send a fax?

Service Manual
Actions Yes No
1 Enter the Service Engineer
menu, and then navigate to:
Fax SE > Fax Settings >
AutoPrint T30 Logs
2 Check the reported error code.
See .
3 Perform the action suggested
for the error.

1 Open a web browser and then
type https://<IP address>/se.
2 Navigate to:
Fax > Settings > Silabs
Configuration
3 Adjust the Transmit Level
setting (A) in steps of ±1 dB.
Fa x Tra n s m i s s i o n S e r v i c e C h e c k
Actions Yes No
Reseat the telephone cable on the
LINE port of the printer and on the
wall jack.

Check for a dial tone.
Is there a dial tone?

Service Manual
Actions Yes No
Check if the telephone line can
send and receives calls.
working?

Check if the telephone line is free
of static or external noise.
Is the line free of static or external
noise?
Connect the telephone cable to a
working wall jack.

Analog Fax Setup > Fax
Receive Settings > Admin
Controls > Enable Fax Receive.
2 Select On.

Controls > Answer on.
2 Select a ring pattern.

Check if the telephone line is
analog.
Is the line analog?

Check if the telephone line is a
VOIP line.
Is the line VOIP?

Service Manual
Actions Yes No
Ask the system administrator to

check if the VOIP server is
configured to receive faxes.
Is the server configured to receive
faxes?
Check if the printer receives a fax
from one specific remote device.
Does the printer receive a fax from
one specific remote device?

Check if a different device can
send a fax.
Can the device send a fax?
Controls > Block No Name
Fax.
2 Select Off.

Controls > Banned Fax List.
2 Check if the remote device
number is on the list.
Is the number on the list?
Remove the remote device number
from the list.

Service Manual
Actions Yes No
Fax SE > Modem Settings >
Receive Thresh
2 Adjust the setting in steps of 2
dB.
The recommended adjustment
range is between -33 dB and
-48 dB.

Fax SE > Fax Settings >
AutoPrint T30 Logs
2 Check the reported error code.
See .
3 Perform the action suggested
for the error.
Fa x E r r o r Lo g Co d e s
000 No error occurred during a fax No action is needed.
transmission.
200 An error occurred when • Check the line quality.
transmitting training. • Select a lower Max Speed value
under the Fax Send settings.
• Adjust the transmit level.
3XX An error occurred when receiving • Check the line quality.

an image data. • Adjust the Receive Threshold.
• Select a lower Max Speed value
unde the r Fax Receive settings.
4XX An error occurred when sending an • Check the line quality.

image data. • Adjust the Transmit Level.
under the Fax Receive settings.
5XX An unknown response is received No action is needed. The issue is

from a remote fax device. with the other device.

Service Manual

6XX An error occurred when receiving a • Check the line quality.
frame. • Adjust the Receive Threshold.
7XX An error occurred when sending a • Check the line quality.

frame. • Adjust the Transmit Level.
under the Fax Send settings.
800 An EOT was unexpectedly received If the error persists, then disable
from the modem in V34 mode. the V34 modulation scheme.
802 Too many time-outs occurred If the error persists, then disable
during ECM reception. the ECM mode.
803 Fax cancelled by the user. No action is needed.
804 Unexpectedly received a • Check the line quality.

disconnect command from the • Adjust the Transmit Level or
remote end. Receive Threshold setting.
• The remote device could be
requesting an unsupported
feature.
805 The remote fax device failed to • Adjust the Transmit Level or
respond to the DCS command. Receive Threshold setting.
• The remote device could be
malfunctioning.
808 T1 timeout occurred when trying Adjust the Transmit Level or

to establish a connection with a Receive Threshold setting.
remote fax device.
809 T2 Timeout occurred due to loss of Adjust the Transmit Level or
command/response Receive Threshold setting.
synchronization.
80A T5 Timeout occurred when • Check line quality.

transmitting image data to • Adjust the Transmit Level
remote fax device. setting
• Decrease the Max Speed
setting under Fax Send
settings.
80B Too many errors when • Check line quality.

transmitting in ECM mode. • Adjust the Transmit Level
setting
• Select a lower ‘Max Speed’
value under Fax Send settings.
80C Remote device failed to respond to • Decrease the Max Speed

the CTC command. setting under Fax Send
settings.
• Adjust the Transmit Level
setting

Service Manual

80D Received too many requests from • Check line quality.
remote end to repeat the previous • Adjust the Transmit Level
command sent. setting
• Check if line conditions on
remote end will facilitate a
good connection.
80E Functional limitation-Remote fax No action needed. Issue with the

device does not support G3 receive remote device.
capability.
811 Failed to detect a fax device at the • Verify MFD is answering to fax
remote end. call and not a voice call.
• Decrease the Rings To Answer
setting.
812 No more data rates available in Decrease the modulation scheme.

V34 modulation scheme.
813 Timeout occurred after waiting Adjust the Receive Threshold
too long to receive a good frame. setting.
814 Tried too many times at selected • Adjust the Transmit Level
speed using V34 modulation setting.
scheme. • Decrease the modulation
scheme.
815 Fax transmission was interrupted Troubleshoot MFP if error persists.
due to power failure. See .
818 Fax transmission failed due to Adjust the Memory Use setting to
insufficient memory to store allocate more memory for send
scanned image. jobs.
819 Fax transmission failed due to Adjust the Memory Use setting to
insufficient memory to store allocate more memory for receive
received image. jobs.
81A A timeout occurred during Decrease the Max Speed setting

transmission of a page in ECM under Fax Send settings.
mode.
880 Failure to transmit training • Decrease the Max Speed
successfully in V17, V29, V27 setting under Fax Send
terminal modulation schemes. settings.
setting.
• Check line quality.

successfully in V33, V29, V27 setting under Fax Send
terminal modulation schemes. settings.
setting.

Service Manual

successfully in V17, V29 terminal setting under Fax Send
modulation schemes. settings.
setting.

setting.

setting.

successfully in V17 terminal setting under Fax Send
modulation scheme. settings.
setting.

setting.

setting.
888 Failure to transmit training • Adjust the Transmit Level

successfully at 2400 bps in V27 setting.
terminal modulation scheme. • Check line quality.
889 Failed to connect at the minimum • Adjust the Transmit Level

speed supported by the MFP. setting.
• Incompatible connection.
88A Failed to connect using V.34 • Check line quality.

modulation scheme.

Service Manual

• Decrease the modulation
scheme.
• Adjust the Transmit Level or
Receive Threshold settings.
901 No fax tones detected from • Verify destination phone

remote end. number.
• Verify that the remote fax is
authorized to receive faxes.
902 No dial tone detected. • Check by enabling Behind a
PABX setting.
• Check phone line.
• Check MFD modem hardware.
903 Busy tone detected. Check with remote end if
successive attempts fail.
904 Hardware error detected. See .

905 A timeout occurred after dialing Check with remote end if
the number and waiting for a successive attempts fail.
response.
906 Fax cancelled by user. No action needed.
907 Modem detected a digital line Verify that the MFP is connected
connection. to an analog line. See .
908 Phone line was disconnected Restore phone line connection.
A00 Received request for unsupported No action needed.

function from remote fax device.
image width from remote fax
device.
image resolution from remote fax
device.
compression type from remote fax
device.
image length from remote fax
device.
F00 Unknown error occurred. No action needed.

Service Manual
E s c a l a t i n g A Fa x I s s u e To N e x t Le v e l O f S u p p o r t
Before contacting the next level of support, go to the SE menu, and then generate a fax error file. This
file contains machine settings information and debug information that will help the next level of
support determine the cause of a failure.
To generate a fax error file, perform the following steps:
1. Open a web browser, and then type http://MFP/<IP address>/se.
The SE menu displays.
2. Click Dump Job History.
The following information appears:
3. Write down the type of connection, the type of error, and the job in which the error occurred.
4. Open a Web browser, and then type http://MFP/<IP address>/se.
5. Click Report a Fax Problem.
The fax check list appears.
6. Fill in the requested information.
Type in the information you retrieved in step 3.
The next level of support can assist you if you have questions about the information requested
on the page.
Note: The fields requesting the code levels, model number, and type of problem are auto-filled.
If the information is not in the fields, then retrieve it from the SE menu. To access the SE menu,
press *411 or open a web browser, and then type http://MFP/<IP address>/se.

Service Manual
7. Click Submit.
Note: The file that the MFP generates is not transmitted automatically to the next level of
support. It is placed on the computer desktop.
8. Type a filename, and then save the file.
9. Click OK.
10. E-mail the file to the next level of support.

Service Manual
Other Symptoms
B a s e Pr i n t e r Sy m p t o m s
B a s e Pr i n t e r Sy m p t o m s
Symptom Action
The printer does not have power. See .
The control panel is not functioning. See .
False values for the front door appear on the display. See .
Sensor (narrow media) service check. See .

TMC card service check. See TMC card service check.
The printer is not communicating with the USB host. See .
The printer is not communicating with the network See .

host.
D e a d Pr i n t e r S e r v i c e C h e c k
A dead printer is one which, when powered on from a known good electrical outlet, displays no
indication of power to the printer by changes to the control panel display, or any movement of the
fan or motors.
If a 650-sheet duo tray is installed, remove the tray and then check the base printer for correct
operation. If the base printer operates correctly, then replace the 650-sheet duo tray.
Warning: Observe all necessary ESD precautions when removing and handling the controller
board or any installed option cards or assemblies.
Note: Remove any input option from the printer.
Action Yes No
Turn on the printer.
Did the printer turn on?

Check the AC power voltage.
Is the line voltage correct?

Inform the customer of possible
issues with the line voltage.

Service Manual
Action Yes No

Check the AC power cord for

Check the USB ground contacts on
the controller board for damage,
and repair if necessary.

Make sure that the voltage switch
on the LVPS is properly set, and
change if necessary.

Rear cover removal.
3 Check the cable connection at
the JLVPS1 connector on the
connection, and reseat if
necessary.

Turn on the printer, and then
check the following voltages at the
JLVPS1 connector on the controller
board:
Test one connector pin at a time.
• Pin 1: +6.5 V
• Pin 2: Ground
• Pin 3: +6.5 V
• Pin 4: Ground
• Pin 5: +6.5 V
• Pin 6: Ground
• Pin 7: +24 V_RAW
• Pin 8: Ground
• Pin 9: +24 V_RAW
• Pin 10: Ground
• Pin 11: +24 V_RAW

Service Manual
Action Yes No
• Pin 12: Ground
• Pin 13: RELAY_DRIVE
• Pin 14: PS_ZERO_XING_IN
• Pin 15: HEAT1_ON_R
• Pin 16: +24 V_ON_R+


removal.
C o n t r o l Pa n e l S e r v i c e C h e c k
Action Yes No
Perform a POR.

Check the indicator light on the
control panel.
Is the indicator light on?

Check the Ethernet and controller
board LEDs on the controller
board.
Are the LEDs on?
Check the ribbon cable connection
between the control panel and the
controller board.
Is the cable properly connected at
both ends?
Service Manual
Action Yes No

Check the cable for damage, and

Replace the control panel cable.

Replace the control panel. See 4.3-
inch Control Panel Removal.

Disconnect the LVPS cable from
the controller board, and then
measure the voltage values of the
red and orange wires.
Is the reading on the red wire +6.5
V, and the orange wire +25 V?

Replace the LVPS cable.

removal.


Service Manual
HVPS Service Check

Action Yes No
Perform a POR.

Check the cable at the JHVPS1

1 Remove the transfer module,
and then check if the three
contacts move up and down,
and are making contact with
the transfer module.
2 Reposition the transfer module
so that the contacts move up
and down.

removal.


Service Manual
Interlock Service Check

Action Yes No
2 Find the sensor (Door
interlock).

check the web pivot plate (A)
at the top right corner of the
printer.
With the other covers in place

and closed, the pivot plate
interacts with switches in the
door.
2 Open the toner cover, and then
check the motion of the pivot
plate.
Is the pivot plate loose, damaged,
or missing?

Replace the right cover. See Right
cover removal.

Open the toner door, and then
check the vertical web (B) that
pushes and rotates the pivot plate.

Service Manual
Action Yes No
Is the web damaged?

Replace the MFP toner cover. See
MFP Toner Cover Removal.

1 Open the front door.
2 Using a spring hook, push the
metal arms (C) to check the
movement of the two switches.
Are the switches and surrounding

area damaged?

Check the cable connections (D)
on the sensor.

Service Manual
Action Yes No
Are the cables properly connected

to the switch?
Replace the interlock switch cover
assembly. See Interlock Switch
Cover Assembly Removal.

Rear cover removal.
3 Turn on the printer, and then
verify if the pin 1 value of the
JCVR1 connector on the
controller board is +25 V dc.
Is the value approximately the
same?
Step 10 Contact the next level or support. Go to step 11.
1 Close the front door, and then
close the toner door.
2 Make sure that the right cover
is in place.
3 Turn off the printer, and then
disconnect the cable at the
JCVR1 connector on the
controller board.
4 Test the JCVR1 connector on
the controller board under the
following conditions:
• Close the front cover and
toner door, and then test if
pin 1 and pin 2 have
continuity.

Service Manual
Action Yes No
• With one or both doors
open, pin 1 and pin 2
should not have continuity.
Are the tests verified?
Replace the front door. See Front
Door Removal.
Step 12 Contact the next level or support. The problem is solved.

I n v a l i d I n p u t O p t i o n Ty p e o r I D I s D e t e c t e d S e r v i c e C h e c k
Action Yes No
1 Make sure to update to the
latest printer firmware version.
2 Make sure that the options
configuration is supported.
3 Perform a POR.

Check the option interface cable

Check the printer interface cable
and adjacent options for proper

Perform a POR.

Service Manual
Sensor (Narrow Media) Service Check

Action Yes No
2 Find the sensor (Narrow
media).
toggle the sensor (A).


Replace the sensor (narrow
media). See Sensor (Narrow
Media) Removal.

Check the sensor flag for proper
installation and damage, and

Check the sensor cable for proper
connection or damage, and
Step 5 Contact the next level or support. Go to step 6.

2 Find the sensor (Bin full).
Service Manual
Action Yes No
3 Open, and then close the front
door to toggle the sensor.

Check the sensor cable for proper
Step 7 Contact your next level or support. The problem is solved.

USB Service Check

Actions Yes No
Check if the USB cable is properly
connected to the printer and host
PC.

Properly connect the cable at both
ends.

Use a different USB cable.

Connect a different device to the
USB cable, and then check if the
host PC detects the device.
Did the host PC detect the device?

Service Manual
Network Service Check

Action Yes No
Check if the printer is using an
Ethernet network.
Is the printer using an Ethernet
network?
Make sure that the Ethernet cable
is properly connected at both
ends.

1 Make sure that the printer is
not physically connected to a
wired LAN.
2 If the printer is connected
using an Ethernet connection,
unplug the cable from the
printer, and then perform a
POR to connect the printer to a
wireless network.

Network/Ports > Active
Adapters.
2 Check if the adapter that
appears matches the adapter
used in the printer.
Do the adapters match?

Change the active adapter setting
to match the adapter used in the
printer.

1 Check the online status of the
printer under Printers and
Faxes on the host computer.
2 Delete all print jobs in the print
queue.
Is the printer online and in the
Ready state?

Service Manual
Action Yes No
Change the printer status to
Online.

Check the printer IP address on
the Network Settings Page.
Does it match the IP address in
the drivers port using the printer?

Check if the printer uses a static IP
address on a network.
Is the printer using a DHCP IP
address?
Check the first two segments of
the IP address.
Does the IP address start with
169.254?
Perform a POR.

Reset the IP address on the printer
to match the IP address on the
driver.
Step 13 Go to step 15. Go to step 14

Check if the printer and computer
IP addresses have the same
subnet address.
Does the printer and computer IP
addresses have the same subnet
address?
Using the subnet address supplied
by the network administrator,
assign a unique IP address to the
printer.

Service Manual
Action Yes No
The printer IP address should

match the IP address on the print
driver.

Check if the printer is physically
connected to the network.
Is the printer physically connected
to the network?
Use a different Ethernet cable.

Have the network administrator
check the network drop for
activity.
Is the network drop functioning
properly?

Try a known and functioning
network drop.

Check if the bulit-in Ethernet port
on the controller board is used to
connect to the network.
Is the built-in Ethernet port on the
controller board used to connect
to the network?
Ethernet card is properly installed,
and reseat if necessary

Replace the option Ethernet card.

Service Manual
Action Yes No


Check if the printer is on the same
wireless network as the other
devices.
Is the printer on the same wireless
network as the other devices?
Assign the correct wireless network
to the printer.
Step 25 Go to step 26. Contact the network

administrator.
Check if the other devices on the
wireless network are properly
communicating.
Are the other devices on the
wireless network properly
communicating?

Make sure that the wireless card
on the printer is properly installed.

Check if an antenna is attached to
the wireless card.
Is an antenna attached to the
wireless card?
Check the antenna for proper
installation and damage, and

Service Manual
Action Yes No
Replace the wireless card. See
Wireless card removal.

TPS Service Check

Action Yes No
Check the cable on the JTPS1 and
JTPS2 connector on the controller
board for proper connection and

Check the cables on the left and
right TPS sensors for proper

Check the left and right TPS
sensors for proper installation and
See Sensors (toner patch) removal
.


Service Manual
We a t h e r S t a t i o n S e r v i c e C h e c k
Action Yes No
Make sure that the cable on the
JWS1 connector on the controller

Make sure that the weather
station cable is properly
connected.

Replace the sensor (weather
station). See Weather station
removal.
I n p u t O p t i o n Sy m p t o m s
5 5 0 - s h e e t Tra y a n d 6 5 0 - S h e e t D u o Tra y I n p u t O p t i o n Sy m p t o m s
Symptom Action
The printer fails to recognize an installed option. See Option and paper size not recognized service
check .
Tray [x] does not recognize the paper size loaded. See Option and paper size not recognized service
check .
• A Tray missing message appears even if the tray See Sensor (tray [x]) service check .
is installed.
• The tray insert does not fit in the tray base.
Double feed. See Double feed and printout skewed service check .
The printout is skewed. See Double feed and printout skewed service check .
The printer failed to feed from the option tray. See Failed to feed from option tray and leading edge
damaged service check .
The leading edge is damaged. See Failed to feed from option tray and leading edge
damaged service check .
The printer failed to feed from the MPF. See Failed to load/feed from the multipurpose feeder
service check .

Service Manual
Symptom Action
Load MPF with plain letter-size paper. See Failed to load/feed from the multipurpose feeder
service check .
Tray 2 or tray 3 is missing. See Tray 2 or tray 3 missing service check .
Tray 2 or tray 3 is not detected. See Tray 2 or tray 3 not detected service check .
Tray 2 or tray 3 is empty. See Tray 2 or tray 3 empty service check .
Incompatible tray 3. See Incompatible tray 3 service check .
S e n s o r ( Tra y [ x ] ) S e r v i c e C h e c k
Actions Yes No
Step 1 Go to step 2. Problem resolved.
1 Perform a POR.
2 Reseat the printer on the input
option.
3 Make sure that the input
option configuration is
supported. See the Printer,
Option, and Stand

When the printer is in the Ready
state, remove and then insert the
tray.
Did a Keep the current
configuration message appear?

Check the vertical wall at the left
side of the tray for damage, and
replace the tray if necessary.

Check the metal leaf (A) spring for
damage.

Service Manual
Actions Yes No
Is the spring damaged and unable

to actuate the sensor?
• If a 650-sheet duo tray insert is
affected, then replace the 650-
sheet duo tray.
• If a 550-sheet tray insert is
sheet tray.

Check if a Keep the current
configuration message appears.
Did a Keep the current
configuration message appear?

Service Manual
Actions Yes No
Rear cover removal.
3 Disconnect the following cables
• JTRAY1 cable for tray 1
• JOPT1 cable for tray 2 and
tray 3
4 Turn on the printer, and then
measure the following voltage
values:
For tray 1, check the following
pins on the JTRAY1 connector
• Pin 1: +5 V dc
• Pin 2: +5 V dc
• Pin 3: Ground
For tray 2, check the following
pins on the JOPT1 connector
• Pin 2: Ground
• Pin 3: Ground
• Pin 5: +24 V dc


Service Manual
O p t i o n a n d Pa p e r S i z e N o t Re c o g n i z e d S e r v i c e C h e c k
Action Yes No
1 Perform a POR.
2 Reseat the printer on the input
option.
3 Make sure that the input
option configuration is
supported. See the Printer,
Option, and Stand

Check if the printer is using both
the 650-sheet duo tray and 550-
sheet tray.
Is the printer using both the 650-
sheet duo tray and 550-sheet
tray?

1 Make sure that the sequence
of the option trays is correct.
The 650-sheet duo tray should
be tray 2, and the 550-sheet
tray should be tray 3.
3 Select a motor, and then select
Start.
Does the test run successfully on
each option?

1 Isolate the problem. Verify the
problem by installing only one
input option to the printer at a
time.
Start.
each option?
Service Manual
Action Yes No
Step 5 Go to step 6. • If a 650-sheet duo tray insert is
Check the following for any
sheet duo tray.
damage:
For the 550-sheet tray affected, then replace the 550-
sheet tray.
• Tray insert
• Paper restraints
• Paper dams
• Pick pads
For the 650-sheet duo tray
• Tray insert
• Paper dams
• Pick pads
• MPF gear
• MPF pick assembly
• MPF tray
Is the tray free of damage?

Check the pick tires for wear,
damage, contamination, and
proper installation.
Is the pick tire properly installed
and free of wear or damage?

Check the tray and the following
sheet duo tray.
for any damage or contamination:
• Top and bottom autoconnector affected, then replace the 550-
• Sensor (pass-through) sheet tray.
• Feed rollers
• Input option pick assembly (if
it can go down every time the
tray is inserted)
Is the tray free of damage or
contamination?
Replace the pick tire. See Pick tire
removal.


Service Manual
Action Yes No
2 Remove the printer from the
optional trays.
Rear cover removal.
4 Reseat the JOPT1 cable on the
controller board.
5 Check the JOPT1 cable for
necessary.
6 Position the printer to partially
hang on the side of a table,
and then check the
autoconnect/option tray cable
for damage.
Is the autoconnect/option tray
cable damaged?

• If the printer autoconnector is
damaged, then replace the
tray 2 to controller board cable.
• If the option tray
autoconnector is damaged,
then go to step 12.

sheet duo tray.
sheet tray.

Service Manual
Action Yes No
Rear cover removal.
3 Disconnect the cable at the
JOPT1 connector on the
controller board.
5 Measure the following voltages
on the JOPT1 connector on the
controller board:
• Pin 2: Ground
• Pin 3: Ground
• Pin 5: +24 V dc
• Pin 6: Ground
• Pin 7: +5 V dc
• Pin 9: Ground
• Pin 10: Ground


Service Manual
D o u b l e Fe e d a n d Pr i n t o u t S ke we d S e r v i c e C h e c k
Action Yes No
1 Fan the paper.
2 Verify the proper tray settings
for the paper.
3 Check the condition of all the
option tray pick tires.
4 Make sure that the tray is fully
inserted.
guides are properly adjusted to
the paper size being loaded.
6 Make sure that the printer and
option trays are on a flat
surface.
7 Make sure that the printer is
sitting flat on the option trays.

sheet tray.
tray?

Start.
each option?

time.

Service Manual
Action Yes No
Start.
each option?

sheet duo tray.
damage:
sheet tray.
• Tray insert
• Paper dams
• Pick pads
• Tray insert
• Paper dams
• Pick pads
• MPF gear
• MPF tray


sheet duo tray.
• Feed rollers
tray is inserted)
contamination?

Service Manual
Action Yes No

removal.

trays.
Rear cover removal.
controller board.
necessary.
and then check the
for damage.
cable damaged?

then go to step 12.

sheet duo tray.
sheet tray.

Service Manual
Action Yes No
Rear cover removal.
controller board.
controller board:
• Pin 2: Ground
• Pin 3: Ground
• Pin 5: +24 V dc
• Pin 6: Ground
• Pin 7: +5 V dc
• Pin 9: Ground
• Pin 10: Ground


Service Manual
Fa i l e d To Lo a d / Fe e d Fr o m T h e M u l t i p u r p o s e Fe e d e r S e r v i c e C h e c k
Action Yes No
1 Make sure that the 650-sheet
duo tray is tray 2.
2 Make sure that the 650-sheet
duo tray is properly installed.
3 Fan the paper.
4 Make sure that the correct tray
setting is set for the paper.
5 Verify the paper source.
6 Check the MPF pick tires for
wear or damage, and replace if
necessary.
7 Make sure that the tray insert
is fully inserted.
8 Make sure that the paper is
free from damage and defects.

sheet tray.
tray?

3 Select a motor, and the select
Start.
each option?

option tray to the printer at a
time.
Service Manual
Action Yes No
3 Select a motor, and the select
Start.
Does the motor run on each input
option?

sheet duo tray.
damage:
• Input tray affected, then replace the 550-
• Paper restrains sheet tray.
• Paper dams
• Pick pads
• MPF gear
• MPF tray
Is the option tray free of damage?

1 Make sure that the pick tire is
free of contamination.
2 Check the pick tire for proper
and free of damage?

removal.

1 Check the tray insert for affected, then replace the 650-
damage or contamination. sheet duo tray.
2 Check the following for • If a 550-sheet tray insert is
damage or contamination: affected, then replace the 550-
• Top and bottom sheet tray.
autoconnector
• Sensor (pass-through)
• Feed rollers
• Input option pick assembly
Is the tray insert free of damage
or contamination?

Service Manual
Action Yes No
trays.
Rear cover removal.
controller board.
necessary.
and then check the
for damage.
cable damaged?

then go to step 12.

sheet duo tray.
sheet tray.

Service Manual
Action Yes No
Rear cover removal.
3 Disconnect the JOPT1 cable on
the controller board.
controller board:
• Pin 2: Ground
• Pin 3: Ground
• Pin 5: +24 V dc
• Pin 6: Ground
• Pin 7: +5 V dc
• Pin 9: Ground
• Pin 10: Ground


Service Manual
Fa i l e d To Fe e d Fr o m O p t i o n Tra y a n d Le a d i n g Ed g e D a m a g e d
Service Check
Action Yes No
1 Fan the paper.
2 Verify the proper tray settings
for the paper.
3 Verify the paper source.
4 Check the MPF pick tires for
wear or damage, and replace if
necessary.
5 Make sure that the tray is fully
inserted.
6 Refer to the paper
specifications and check the
paper condition.

sheet tray.
tray?

Start.
each option?

time.
Service Manual
Action Yes No
Start.
each option?

sheet duo tray.
damage:
sheet tray.
• Tray insert
• Paper dams
• Pick pads
• Tray insert
• Paper dams
• Pick pads
• MPF gear
• MPF tray


sheet duo tray.
• Feed rollers
tray is inserted)
contamination?

Service Manual
Action Yes No

removal.

trays.
Rear cover removal.
controller board.
damage.
and then check the
for damage.
cable damaged?

then go to step 12.

sheet duo tray.
sheet tray.

Service Manual
Action Yes No
Rear cover removal.
controller board.
controller board:
• Pin 2: Ground
• Pin 3: Ground
• Pin 5: +24 V dc
• Pin 6: Ground
• Pin 7: +5 V dc
• Pin 9: Ground
• Pin 10: Ground

Tra y 2 o r Tra y 3 N o t D e t e c t e d S e r v i c e C h e c k
Action Yes No
1 Perform a POR.
2 Reseat the option trays.

sheet tray.
tray?


Service Manual
Action Yes No
Start.
each option?

time.
Start.
each option?

sheet duo tray.
damage:
sheet tray.
• Tray insert
• Paper dams
• Pick pads
• Tray insert
• Paper dams
• Pick pads
• MPF gear
• MPF tray

Service Manual
Action Yes No


for any damage or contamination: sheet duo tray.
• Feed rollers
tray is inserted)
contamination?
removal.

trays.
Rear cover removal.
controller board.
necessary.
and then check the
for damage.
Is the tray autoconnect/option
tray cable damaged?

then go to step 12.

Service Manual
Action Yes No

sheet duo tray.
sheet tray.

Rear cover removal.
controller board.
controller board:
• Pin 2: Ground
• Pin 3: Ground
• Pin 5: +24 V dc
• Pin 6: Ground
• Pin 7: +5 V dc
• Pin 9: Ground
• Pin 10: Ground


Service Manual
Tra y 2 o r Tra y 3 M i s s i n g S e r v i c e C h e c k
Action Yes No
1 Perform a POR.
3 Reseat the tray inserts.
4 Make sure that the paper pick
assembly can be manually
triggered.

sheet tray.
tray?

Start.
each option?

time.
Start.
each option?

Service Manual
Action Yes No
sheet duo tray.
damage:
sheet tray.
• Tray insert
• Paper dams
• Pick pads
• Tray insert
• Paper dams
• Pick pads
• MPF gear
• MPF tray


sheet duo tray.
• Feed rollers
tray is inserted)
contamination?
removal.


Service Manual
Action Yes No
trays.
Rear cover removal.
controller board.
necessary.
and then check the
for damage.
cable damaged?

then go to step 12.

sheet duo tray.
sheet tray.

Service Manual
Action Yes No
Rear cover removal.
controller board.
controller board:
• Pin 2: Ground
• Pin 3: Ground
• Pin 5: +24 V dc
• Pin 6: Ground
• Pin 7: +5 V dc
• Pin 9: Ground
• Pin 10: Ground

Tra y 2 o r Tra y 3 E m p t y S e r v i c e C h e c k
Action Yes No
1 Add paper in the tray.
2 Properly set the paper
restraints in the tray.
3 Perform a POR.
5 Refer to the paper
specifications and check the
condition of the paper.

sheet tray.

Service Manual
Action Yes No

tray?

Start.
each option?

time.
Start.
each option?

Check the following for any affected, then replace the 650-
sheet duo tray.
damage:
sheet tray.
• Tray insert
• Paper dams
• Pick pads
• Tray insert
• Paper dams
• Pick pads

Service Manual
Action Yes No
• MPF gear
• MPF tray


sheet duo tray.
• Feed rollers
tray is inserted)
contamination?
removal.

trays.
Rear cover removal.
controller board.
necessary.
and then check the
for damage.
cable damaged?

Service Manual
Action Yes No
then go to step 12.

sheet duo tray.
sheet tray.

Rear cover removal.
controller board.
controller board:
• Pin 2: Ground
• Pin 3: Ground
• Pin 5: +24 V dc
• Pin 6: Ground
• Pin 7: +5 V dc
• Pin 9: Ground
• Pin 10: Ground


Service Manual
I n c o m p a t i b l e Tra y 3 S e r v i c e C h e c k
Action Yes No

sheet tray.
tray?

Start.
each option?

time.
Start.
each option?

sheet duo tray.

Service Manual
Action Yes No
• Feed rollers
tray is inserted)
contamination?
removal.

trays.
Rear cover removal.
controller board.
necessary.
and then check the
for damage.
cable damaged?

then go to step 12.

sheet duo tray.
sheet tray.

Service Manual
Action Yes No
Rear cover removal.
controller board.
controller board:
• Pin 2: Ground
• Pin 3: Ground
• Pin 5: +24 V dc
• Pin 6: Ground
• Pin 7: +5 V dc
• Pin 9: Ground
• Pin 10: Ground


Service Manual
Service Menus
5

Service Manual
Service Menus

Xe r o x C 3 1 5
Use the To
1 Display • View the printer messages and
supply status.
• Set up and operate the printer.
2 Home button Go to the home screen.

3 Numeric keypad Enter numbers or symbols in an
input field.
4 Power button • Turn on or turn off the printer.

To turn off the printer, press
and hold the power button for
five seconds.
• Set the printer to Sleep or
Hibernate mode.
• Wake the printer from Sleep or
Hibernate mode.
5 Clear all or Reset button Reset the default settings of a
function such as copying, faxing,
or scanning.
6 Stop or Cancel button Stop the current printer task.
7 Start button Start a job, depending on which

mode is selected.
8 Pause button Place a dial pause in a fax number.
9 Backspace button Move the cursor backward and

delete a character in an input
field.

Service Manual
Service Menus
Use the To
10 Indicator light Check the printer status.
11 Volume buttons Adjust the speaker volume.
U n d e r s t a n d i n g T h e S t a t u s O f T h e Po w e r B u t t o n a n d
Indicator Light
Indicator light Printer status
Off The printer is off or in Hibernate mode.
Blue The printer is ready or processing data.
Red The printer requires user intervention.
Power button light Printer status

Off The printer is off, ready, or processing data.
Solid amber The printer is in Sleep mode.
Blinking amber The printer is in Hibernate mode.
Using The Home Screen

Note: Your home screen may vary depending on your home screen customization settings,
administrative setup, and active embedded solutions.
Touch To
1 Copy Make copies.
2 E-mail Send e-mails.

3 Settings Access the printer menus.
4 Fax Send fax.

Service Manual
Service Menus
Touch To
5 Address Book Manage a contact list that other
applications on the printer can
access.
6 Status/Supplies • Show a printer warning or error
message whenever the printer
requires intervention to
continue processing.
• View more information on the
printer warning or message,
and on how to clear it.
You can also access this setting by
touching the top section of the
home screen.
7 USB Drive • Print photos and documents
from a flash drive.
• Scan photos and documents to
a flash drive
8 Job Queue Show all the current print jobs.
You can also access this setting by
touching the top section of the
home screen.
9 Held Jobs Show the print jobs that are held
in the printer memory.
10 Shortcut Center Organize all shortcuts.
11 App Profiles Access application profiles.
12 Scan Profiles Scan and save documents directly

to the computer.
13 FTP Scan and save documents directly

to an FTP server.
14 Bookmarks Organize all bookmarks.
15 Change Language Change the language on the

display.

Service Manual
Service Menus
Configuring The Door Interlock Bypass Jumpers

Note: The interlock bypass jumpers are only used with the following motors:
• Motor (fuser)
• Motor (K developer)
• Motor (transfer module)
• Motor (duplex/MPF)
The controller board has two door interlock bypass jumpers. These jumpers allow you to remove the
motor cover and open the toner door to see the motors in operation while being tested in Diagnostics
mode. The JMTREN1 jumper connector allows you to bypass the interlock switches, and testthe motor
(fuser) and motor (K developer/transfer module). The JMTREN2 jumper connector allows you to
bypass the interlock switches, and test the motor (duplex/MPF).
Note: If the jumpers are not set to the bypass position, and a motor test is performed while the
toner door is open, then a 1yy.80 error occurs.
Jumper configurations
Setting the jumper

1. Turn off the printer.
2. Remove the rear cover. See Rear cover removal.
Service Manual
Service Menus
3. Locate the jumper connectors on the controller board.

4. Move the jumper of the motor being tested to the bypass position.
5. From the control panel, press and hold the 3 and 6 buttons while turning on the printer to enter
the Diagnostics menu.
6. Select Printer diagnostics & adjustments > Motor tests.
7. Select a motor, and then press OK or touch Start.
8. After the test, turn off the printer, and then move the jumpers back to the default position.
Note: If the jumpers are not moved to the default position, then a False door open message
appears on the screen.

Service Manual
Service Menus
Diagnostics Menu
Entering The Diagnostics Menu
The Diagnostics menu contains tests that are used to help isolate issues with the printer. To access
some of these tests, avoid POST tests that run at POR. Some POST tests can generate errors that
prevent a diagnostic test from running.
To access the Diagnostics menu from the home screen, press * * 3 6 on the control panel.
Re p o r t s
Device Settings
This report lists all the current printer settings.
Enter the Diagnostics menu, and then navigate to:
Reports > Device > Device Settings
For non-touch-screen printer models, press to navigate through the settings.
I n s ta ll e d L ic e n s es
This setting lists all the installed licenses and their feature data.
Reports > Licenses > Installed Licenses
A d v a n c e d Pr i n t Q u a l i t y S a m p l e s
This setting prints a list of the printer settings and sample pages to check print quality.
Advanced Print Quality Samples > Advanced Print Quality Test Pages
Fo r m a t Fa x S t o ra g e
This setting deletes stored fax jobs.

Service Manual
Service Menus

Format Fax Storage > Format Fax Storage
2. Press or touch Start.
Ev e n t Lo g
D i s p l a y Lo g
This setting displays the panel text that appears when the event occurs.
Event Log > Display Log
Pr i n t Lo g
This setting lists an extended version of the various printer events.
Event Log > Print Log

Note: The events that appear in the report vary depending on the operational history of the
printer.
Pr i n t Lo g S u m m a r y
This setting lists a brief summary of the various printer events.
Event Log > Print Log Summary

Note: The events that appear in the report vary depending on the operational history of the
printer.

Service Manual
Service Menus
M a r k Lo g
This setting allows you to create a service, maintenance, or custom log entry. Each log entry is added
in the printer event log.
Event Log > Mark Log
2. Select a log that you want to create, and then press or touch Start.
I n p u t Tra y Q u i c k Pr i n t
This setting lets you print a single or continuous Quick Test page in either duplex or simplex mode.
1. Enter the Diagnostics menu, and then select Input tray quick print.
2. Select where you want to print the pages from.
3. Select whether to print a single or continuous test page, and then select Start.
Pr i n t e r S e t u p
P r i n t e d Pa g e C o u n t ( m o n o )
This setting displays the amount of pages printed in mono.
1. Enter the Diagnostics menu, and then select Printer Setup.
2. View the printed page count for mono.
P r i n t e d Pa g e C o u n t ( c o l o r )
This setting displays the amount of pages printed in color.
2. View the printed page count for color.
Pe r m a n e n t P a g e C o u n t
This setting displays the total number of pages printed in mono and color. After all the print tests are
completed, this value resets to zero.
2. View the permanent page count.
Pr o c e s s o r I D
This setting indicates the ID of the processor on the controller board.

Service Manual
Service Menus

2. View the processor ID.
Serial Number
This setting displays a read-only value of the serial number.
2. View the serial number.
Model Name
This setting displays the model name of the printer.
2. View the model name.
Engine Setting [x]

Warning: Do not change this setting without specific instructions from the next level of support.
This setting allows you to select a printer engine setting. Possible values are 0–255. 0 is the default.

Printer Setup > Engine setting [x]
2. Select a setting, enter a value, and then press or touch OK.
EP Setup
Warning: Do not change these settings without specific instructions from the next level of
support. Changing these settings may cause other problems to occur aside from the one being
resolved.
This setting allows you to adjust the EP setup of the printer.

Printer Setup > EP setup
2. Select a setting.

Service Manual
Service Menus
Charge Adjust, Developer Adjust, and Transfer Adjust

These settings enable you to adjust the high voltage levels controlling the electrophotographic
process. Use these settings to compensate for unusual operating circumstances such as high
humidity.
To adjust the voltage levels:
1. Select a component to adjust:
• To adjust the photoconductor, enter the Diagnostics menu, and then navigate to:
Printer Setup > EP setup > Charge adjust
• To adjust the developer unit, enter the Diagnostics menu, and then navigate to:
Printer Setup > EP setup > Developer adjust
• To adjust the transfer module, enter the Diagnostics menu, and then navigate to:
Printer Setup > EP setup > Transfer adjust
2. Select a color to adjust.
Fuser Adjust
This adjustment can be used to help solve some customer problems with paper curl or fuse quality on
certain non-standard paper or unique run modes.
To adjust the fuser temperature:
Printer Setup > EP setup > Fuser adjust
2. Select Normal, High, or Low. The default is Normal.
Toner Patch Sensor Adjust

This setting allows you to calibrate or adjust the toner patch sensor settings.
To calibrate or adjust the toner patch sensor:
Printer Setup > EP setup > Toner patch sensor adjust
2. Select a setting to adjust or calibrate.
Pr i n t e r D i a g n o s t i c s a n d A d j u s t m e n t s
S e n s o r Te s t s
1. Enter the Diagnostics menu, and then select Printer diagnostics & adjustments.
2. From the Sensor tests section, select Start.
A list of sensor tests appears.

Service Manual
Service Menus
3. Find, and then manually toggle the sensor.

Note:
• The sensor status on the screen toggles between 1 and 0 when the sensor is properly working.
• If a sensor test fails, the test failure may not indicate a failed sensor. Further troubleshooting
may be required. Check the boards and cables for possible issues.
• For the fuser exit sensor actuator, toggle it toward the rear door.
List Of Sensor Tests

Test
Tray 1 pick
Input
Redrive/Duplex path 1
Output bin/Narrow media
Fuser exit
Door interlock
K Toner meter
C Toner meter
M Toner meter
Y Toner meter
Tray present
TPS L and R
Waste Toner Bottle
M o t o r Te s t s
Printer diagnostics & adjustments > Motor tests
2. Select a motor, and then press or touch Start.

Note:
• If the motor is activated, then it is properly working.

• Some motors require automatic deactivation to avoid secondary issues such as possible damage
and contamination.
• Some tests require a special action to activate a motor such as removing a major component.

Service Manual
Service Menus
• If the motor fails, the test failure may not indicate a failed motor. Further troubleshooting may be
required. Check the boards and cables for possible issues.
• To stop a running motor in non-touch-screen printer models, press .
List Of Motor Tests

Test
Pick (tray 1) picking
Pick (tray 1) duplex
Fuser (fusing)
Fuser (retracting)
CMY developer
K developer-transfer
Fan (main)
Re g i s t r a t i o n A d j u s t
This setting lets you adjust the skew, margins, or perform a Quick Test.

Printer diagnostics & adjustments > Registration adjust
2. Select a setting to adjust.
Co l o r A l i g n m e n t A d j u s t
This setting allows you to adjust the color alignments and to print or reset the default settings.

2. Select a setting.
S u p p l y Re s e t
The setting resets the fuser and ITM counter values to zero.

Service Manual
Service Menus

Printer diagnostics & adjustments > Supply reset
2. Select a setting, and then press or touch Start.
A d d - o n C a r d s Te s t s
This setting allows you to test the add-on cards installed on the printer.

Printer diagnostics & adjustments > Add-on cards tests
2. Select a card.
We a t h e r S t a t i o n
This setting lets you view the temperature and humidity reported by the weather station.

1. Enter the Diagnostics menu, and then touch Printer diagnostics & adjustments.
2. From the Weather station section, press or touch Start.
Uni ve rs a l Ove rri d e

This setting allows the user to feed custom media sizes to a Custom Media Tray.

Printer diagnostics & adjustments > Universal Override
2. Select a setting to adjust.
M e m o r y Te s t s
Printer diagnostics & adjustments > Memory tests
2. Select a test, and then press or touch Start.

Service Manual
Service Menus
Scanner Diagnostics
M o t o r Te s t s
1. Enter the Diagnostics menu, and then select navigate to:
Scanner Diagnostics > Motor Tests

Note:

• Some motors require automatic deactivation in order to avoid secondary issues such as possible
damage and contamination.
• If the motor fails, the test failure may not indicate a failed motor. Further troubleshooting may be
required. Check the boards and cables for possible issues.
List Of Motor Tests

Flatbed Scanner
Run ADF Transport Forward
ADF Stop Transport
ADF Pick
This test verifies the status of the scanner sensors.

1. Enter the Diagnostics menu, and then select Scanner Diagnostics.
2. From the Sensor tests section, press or touch Start.

A dialog listing the sensor tests appears.
Note:

Service Manual
Service Menus

FB CCD home
ADF closed
ADF media present
ADF pick
ADF deskew
ADF 1st scan
ADF 2nd scan
ADF top door interlock
ADF calibration strip home
Fe e d Te s t
This test allows for a continuous feed from the ADF or flatbed.

Scanner Diagnostics > Feed Test
2. Select a paper size.
3. From the Feed Test section, press or touch Start.
S c a n n e r C a l i b r a t i o n Re s e t
Before starting the test, make sure that the scanner glass and backing material are clean. For more
information, go to .

1. Enter the Diagnostics menu, and then select Scanner Diagnostics.
2. From the Sensor Calibration Test section, press or touch Start.

To verify the result, do the following:

Service Manual
Service Menus
1. Load the ADF with a document containing light and dark content.
2. Print a two-sided copy of the document.
Note:
• If the back side of the copy has vertical streaks, then clean the scanner glass and backing
material, and then print another copy.
• If the streaks still appear, then repeat the cleaning and verification procedure or replace the
ADF.
Co n t r o l l e r C a l i b ra t i o n
This test must be done when the scanner controller or flatbed scanner is changed.

Scanner Diagnostics > Controller Calibration
A d d i t i o n a l I n p u t Tra y D i a g n o s t i c s
1. Enter the Diagnostics menu, and then select Additional input tray diagnostics.
2. From the Sensor tests section, press or touch Start.

A dialog listing the sensor tests appears.
Note:

Test
Pass-through (tray [x])
Media out (tray [x])
Media level (tray [x])

Service Manual
Service Menus
Test
Tray present (tray [x])
MPF media present
M o t o r Te s t s
Additional input tray diagnostics > Motor tests

Note:

• Some motors require automatic deactivation in order to avoid secondary issues such as
possible damage and contamination.
• If the motor fails, the test failure may not indicate a failed motor. Further troubleshooting

Service Manual
Service Menus
Configuration Menu
Menu item Description
USB Configuration Change the USB driver mode of the printer to
improve its compatibility with a personal computer.
USB PnP
This menu item appears only in some printer models.
1*
2
USB Scan to Local Set whether the USB device driver enumerates as a
USB Simple device (single interface) or as a USB
On* Composite device (multiple interfaces).
Off
USB Configuration Set the USB port to run at full speed and disable its
high-speed capabilities.
USB Speed
This menu item appears only in some printer models.
Full
Auto*
Tray Configuration Set the printer to link the trays that have the same
paper type and paper size settings.
Tray Linking
Automatic*
Off
Tray Configuration Show the Tray Insert message.
Show Tray Insert Message
Off*
On
Tray Configuration Set the paper source that the user fills when a
prompt to load paper or envelope appears.
Paper Prompts
Note:
Auto*
Multipurpose Feeder • The multipurpose feeder is available only in some
printer models.
Manual Paper
• For Multipurpose Feeder to appear, set Configure
Envelope Prompts MP to Cassette from the Paper menu.
Auto*
Multipurpose Feeder
Manual Paper
Tray Configuration Set the printer to resolve paper- or envelope-related

change prompts.
Action for Prompts
Prompt user*
Continue

Service Manual
Service Menus
Use current
Reports Print reports about printer menu settings, status, and
event logs.
Menu Settings Page
Event Log
Event Log Summary
HealthCheck Statistics
Supply Usage And Counters Reset the supply usage history, such as number of
pages and days remaining, to the factory shipped
Clear Supply Usage History level.
Supply Usage And Counters Reset the counter after installing a new maintenance
kit.
Reset Maintenance Counter
Supply Usage And Counters Adjust the range for the amount of color coverage on
the printed page.
Tiered Coverage Ranges
Printer Emulations Set the printer to recognize and use the PPDS data
stream.
PPDS Emulation
Off*
On
Fax Configuration Set fax to enter Sleep mode whenever the printer
determines that it should.
Fax Low Power Support
Disable Sleep
Permit Sleep
Auto*
Fax Configuration Set the storage location for all faxes.
Fax Storage Location
Disk
NAND*
Print Configuration Print color content in grayscale.
Black Only Mode
Off*
On
Print Configuration Enhance the printed output to compensate for
misregistration in the printer.
Color Trapping
Off
1

Service Manual
Service Menus
2*
3
4
5
Print Configuration Set a text point-size value below which the high-
frequency screens are used when printing font data.
Font Sharpening
For example, if the value is 24, then all fonts sized 24
0–150 (24*) points or less use the high-frequency screens.
Device Operations Set the printer to operate in Quiet Mode.

Quiet Mode Enabling this setting slows down the printer
performance.
Off*
On
Device Operations Enable access to the control panel menus.
Panel Menus
Off
On*
Device Operations Let printservice read and edit values from the
Embedded Web Server.
Custom Supply Levels
Off*
On
Device Operations Set the printer to operate in a special mode, in which
it attempts to continue offering as much
Safe Mode functionality as possible, despite known issues.
Off* For example, when set to On, and the duplex motor is
On nonfunctional, the printer performs one-sided
printing of the documents even if the job is two-sided
printing.
Device Operations Set the minimum memory allocation for storing copy
jobs.
Minimum Copy Memory
80 MB*
100 MB
Device Operations Erase user-defined strings for the Default or Alternate
custom messages.
Clear Custom Status
Device Operations Erase messages that were remotely installed.
Clear all remotely-installed messages

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Service Menus

Device Operations Show existing error messages on the display after the
printer remains inactive on the home screen for a
Automatically Display Error Screens length of time equal to the Screen Timeout setting.
Off
On*
Device Operations Enable the printer to use the orientation setting
under the Copy menu when sending quick copy jobs.
Honor orientation on fast path copy
On
Off*
Device Operations Enable an optional parallel port.
Enable Optional Parallel Port When set to On, the printer restarts.
Off*
On
Toner patch sensor setup Set the printer to put down the correct amount of
toner to maintain color consistency.
Calibration frequency preference
Disabled
Fewest color adjustment
Fewer color adjustment
Normal*
Better color accuracy
Best color accuracy
Toner patch sensor setup Run the full color calibration.

Full calibration
Toner patch sensor setup Print a diagnostic page that contains information on
toner patch sensor calibration.
Print TPS information page
App Configuration Enable the Lexmark Embedded Solutions (LES)

applications.
LES Applications
Note:
Off
On* • This menu item is available only in some printer
models.
• When set to On, this setting does not affect built-
in applications.
Scanner Configuration Print a Quick Test target page.

Scanner Manual Registration Make sure that the margin spacing on the target
page is uniform all the way around the target. If it is
Print Quick Test not, then the printer margins may need to be reset.

Service Manual
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Scanner Configuration Manually register the flatbed and ADF after replacing
the ADF, scanner glass, or controller board.
Scanner Manual Registration
Front ADF Registration
Rear ADF Registration
Flatbed Registration
Scanner Configuration Set the size, in millimeters, of the no-print area

around an ADF or flatbed scan job.
Edge Erase
Flatbed Edge Erase
0–6 (3*)
ADF Edge Erase
0–6 (3*)
Scanner Configuration Set the printer to perform ADF mechanical skew
adjustment.
ADF Deskew
ADF Mechanical Deskew
Off
On
Auto*
Scanner Configuration Disable the scanner when it is not working properly.
Disabled Scanner
Enabled*
Disabled
ADF Disabled
Scanner Configuration Set the byte order of a TIFF-formatted scan output.
Tiff Byte Order
CPU Endianness*
Little Endian
Big Endian
Scanner Configuration Set the RowsPerStrip tag value of a TIFF-formatted

scan output.
Exact Tiff Rows Per Strip
On*
Off
An asterisk (*) next to a value indicates the factory default setting.

Service Manual
Service Menus
Service Engineer Menu

Entering The Service Engineer (SE) Menu
To access the Service Engineer (SE) menu:
1. Turn on the printer.
2. When the home screen appears, press * * 411 on the control panel.
G e n e ra l S E M e n u
• Capture Logs to USB Drive
Note: This setting allows you to save a log file to a USB drive.
• Code Versions
• Debug Level
Network SE Menu
Enter the SE menu, and then select Network SE Menu.
Note: Use these settings as directed by the next level of support.
Top-level menu Intermediate menu

HISTORY • Print History
• Mark History
MAC • Set Card Speed

• LAA
• Keep Alive
NPAP Print Alerts

TCP/IP • DHCP Request Options
• netstat
• arp
• Allow SNMP Set
• MTU
• Meditech Mode
• RAW LPR Mode
• Garp Interval
Wireless Settings • Wireless Performance Enhancement

• Unset Wireless Region
Ping Test • Ping Address

• Attempts
• Packet Size

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• Ping
Other Actions • ifconfig

• IPtables [Firewall Dump]
• IP6tables [Firewall Dump]
• IPsec Dump
Enable DHCPCD Debugging N/A
Enable wpa-supplicant Debugging N/A
Enable Ethernet Gigabit N/A
Fa x S E M e n u
Use this menu to help resolve fax transmission and reception issues.
Enter the SE menu, and then touch Fax SE Menu.
Note: Use these settings as directed by the next level of support.

Agency Test Menu • Go Off Hook
• Ring Detect
• Generate Tones
• Modulations
Fax Settings • Fax Modulations
• FOIP Settings
• Miscellaneous Settings
• Reset Fax Settings
Modem Settings • Caller ID Pattern

Changing the value of this setting also changes
the value of the Caller ID setting in the Fax
Settings.
• Pulse Dial Type
• Disable Sending CRP

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Service Menus

Fax logs • Print all T30 Logs
• Print CallerID Log
• Print Call Log
• Print Fax Settings
• Print Job Log
• Print All T30 Log Errors
• Print All Auto Captured Logs On
• Print T38 Trace Log
• Clear T38 Trace Log
Reboot System N/A
Scanner SE Menu
Enter this setting to view the calibration data.

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Service Menus
Entering Invalid Engine Mode

This mode allows the printer to load the correct firmware code.
2. From the control panel, press and hold the 3, 4, and 6 while turning on the printer.
3. Release the buttons after 10 seconds.

Service Manual
Service Menus
Entering Recovery Mode

This mode allows the printer to boot from a secondary set of instructions and flash firmware code.
While in this mode, you can only flash firmware code through a USB cable directly connected to a PC.
Depending on your printer model, do any of the following:
Fo r L E D D i s p l a y
2. Open the front door.
3. Press and hold the Stop button.
5. When all the icons flash, release the button.
Fo r 4 . 3 - i n c h D i s p l a y s
2. Press and hold the 2, 7, and 8 buttons.
4. When the display shows the following icon, release the buttons.

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6

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Parts Removal
Data Security Notice

I d e n t i fy i n g P r i n t e r M e m o r y
• Volatile memory—The printer uses standard random access memory (RAM) to buffer user data
temporarily during simple print and copy jobs.
• Nonvolatile memory—The printer may use two forms of nonvolatile memory: EEPROM and
NAND (flash memory). Both types are used to store the operating system, printer settings,
network information, scanner and bookmark settings, and embedded solutions.
• Hard disk memory—Some printers have a hard disk drive installed. The hard disk is designed for
printer-specific functionality and cannot be used for long-term storage of data that is not print-
related. The hard disk does not let users extract information, create folders, create disk or network
file shares, or transfer FTP information directly from a client device. The hard disk can retain
buffered user data from complex print jobs, form data, and font data.
The following parts can store memory:
• Printer control panel
• User interface controller card (UICC)
• Controller board
• Optional hard disks
Note: The printer control panel and controller board contain NVRAM.
E ra s i n g Pr i n t e r M e m o r y
To erase volatile memory, turn off the printer.
To erase nonvolatile memory, do the following:
1. From the control panel, navigate to Settings > Device > Maintenance > Out of Service Erase >
Sanitize all information on nonvolatile memory.
2. Select Sanitize all information on nonvolatile memory, and then select ERASE.
3. Follow the instructions on the screen.
To erase hard disk memory, do the following:
1. From the control panel, navigate to Settings > Device > Maintenance > Out of Service Erase >
Sanitize all information on hard disk.
2. Select Sanitize all information on hard disk, and then select ERASE.
3. Follow the instructions on the screen.
Note: This process can take from several minutes to more than an hour, making the printer
unavailable for other tasks.
If a hard disk is replaced, then do the following:

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1. Remove the hard disk, and then return it to the customer.

2. Request the customer to sign the Customer Retention form.
Note: You can get printed copies of the form from your Xerox partner manager.
3. Take a photo of the signed form, and then upload it to the Service Request debrief tool.
4. Fax or e-mail the signed form to the number or e-mail address shown at the bottom of the form.

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Removal Precautions
CAUTION—SHOCK HAZARD: The low-voltage power supply (LVPS) and the high-voltage
power supply (HVPS) may have residual voltage present. To avoid the risk of electrical shock, do
not touch their circuit components or the solder side of the board. Only handle them by their
outer edges or metal housing.
CAUTION—SHOCK HAZARD: This product uses an electronic power switch. It does not
physically disconnect the input AC voltage. To avoid the risk of electrical shock, always remove
the power cord from the printer when removal of the input AC voltage is required.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock and to prevent damage to
the printer, remove the power cord from the electrical outlet and disconnect all connections to
any external devices before you connect or disconnect any cable, electronic board, or assembly.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury
from a hot component, allow the surface to cool before touching it.
CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked
with this label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and
covers.
P r é c a u t i o n s D e Re t r a i t
ATTENTION ! RISQUE D’ÉLECTROCUTION : Une tension résiduelle peut être présente dans le
bloc d'alimentation basse tension (LVPS) et le bloc d'alimentation haute tension (HVPS). Pour
éviter tout risque d'électrocution, ne touchez pas les composants du circuit ou le côté soudure
de la carte. Tenez-les uniquement par leurs extrémités ou le boîtier en métal.
ATTENTION ! RISQUE D’ÉLECTROCUTION : Ce produit utilise un commutateur

d'alimentation électronique. Il ne déconnecte pas physiquement la tension d'alimentation CA.
Pour éviter tout risque d'électrocution, débranchez toujours le cordon d'alimentation de
l'imprimante lorsque vous devez déconnecter la tension d'alimentation CA.
ATTENTION ! RISQUE D’ÉLECTROCUTION : Pour éviter tout risque d'électrocution et éviter

d'endommager l'imprimante, débranchez le cordon d'alimentation de la prise électrique et
déconnectez toute connexion à tout périphérique externe avant de brancher ou débrancher des
câbles ou circuits et assemblages électroniques.
ATTENTION ! SURFACE CHAUDE : L'intérieur de l'imprimante risque d'être brûlant. pour
réduire le risque de brûlure, laissez la surface ou le composant refroidir avant d'y toucher.
ATTENTION ! RISQUE DE PINCEMENT : Pour éviter tout risque de blessure par pincement,
agissez avec précaution au niveau des zones signalées par cette étiquette. Les blessures par
pincement peuvent se produire autour des pièces mobiles telles que les engrenages, portes,
tiroirs et capots.

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Pr e c a u c i o n e s D u ra n t e L a E x t ra c c i ó n
PRECAUCIÓN—RIESGO DE DESCARGA:La fuente de alimentación de bajo voltaje (LVPS) y la
fuente de alimentación de alto voltaje (HVPS) pueden presentar voltaje residual. Para evitar el
riesgo de descarga eléctrica, no toque los componentes del circuito ni el lateral soldado de la
placa. Manipule solo los bordes exteriores o la carcasa metálica.
PRECAUCIÓN—RIESGO DE DESCARGA:Este producto utiliza un interruptor de corriente

electrónico. No desconecta físicamente la entrada de voltaje de CA. Para evitar el riesgo de
descarga eléctrica, desenchufe siempre el cable de alimentación de la impresora cuando sea
necesario retirar la entrada de voltaje de CA.
PRECAUCIÓN—RIESGO DE DESCARGA:Para evitar el riesgo de descargas eléctricas y daños

en la impresora, retire el cable de alimentación de la toma eléctrica y desconecte todas las
conexiones a dispositivos externos antes de conectar o desconectar cualquier cable, placa
electrónica o conjunto.
PRECAUCIÓN—SUPERFICIE CALIENTE:El interior de la impresora podría estar caliente. Para

evitar el riesgo de heridas producidas por el contacto con un componente caliente, deje que la
superficie se enfríe antes de tocarlo.
PRECAUCIÓN—RIESGO DE DESCARGA ELÉCTRICA:Para evitar el riesgo de lesión por

atrapamiento, preste atención en las áreas marcadas con esta etiqueta. Las lesiones por
atrapamiento se pueden producir en torno a partes móviles, tales como engranajes, puertas,
bandejas y cubiertas.
Vo r s i c h t s m a ß n a h m e n B e i D e r D e m o n t a g e
VORSICHT – STROMSCHLAGGEFAHR: Im Niederspannungsnetzteil (LVPS) und
Hochspannungsnetzteil (HVPS) liegt unter Umständen Restspannung vor. Um das Risiko eines
elektrischen Schlags zu vermeiden, berühren Sie keine umliegenden Bauteile oder die Lötseite
der Platine. Fassen Sie sie nur an den Außenkanten oder am Metallgehäuse an.
VORSICHT – STROMSCHLAGGEFAHR: Dieses Produkt verwendet einen elektronischen
Leistungsschalter. Er trennt die Eingangswechselspannung nicht physikalisch. Um das Risiko
eines elektrischen Schlags zu vermeiden, ziehen Sie stets das Netzkabel vom Drucker ab, wenn
eine Abtrennung der Eingangswechselspannung erforderlich ist.
VORSICHT – STROMSCHLAGGEFAHR: Um das Risiko eines elektrischen Schlags und Schäden
am Drucker zu vermeiden, ziehen Sie das Netzkabel aus der Steckdose und trennen Sie alle
Verbindungen zu jeglichen externen Geräten, bevor Sie Kabel, Elektronikplatinen oder
Baugruppen einstecken oder abziehen.
VORSICHT – HEISS: Das Innere des Druckers kann sehr heiß sein. Vermeiden Sie Verletzungen,
indem Sie heiße Komponenten stets abkühlen lassen, bevor Sie ihre Oberfläche berühren.
VORSICHT – QUETSCHGEFAHR: Um das Risiko einer Quetschung zu vermeiden, gehen Sie in
Bereichen, die mit diesem Etikett gekennzeichnet sind, mit Vorsicht vor. Quetschungen können
im Bereich von beweglichen Komponenten auftreten, wie z.B. Zahnrädern, Klappen, Fächern
und Abdeckungen.

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Pr e c a u z i o n i p e r l a r i m o z i o n e
ATTENZIONE – PERICOLO DI SCOSSA ELETTRICA: Sull'alimentatore a bassa tensione (LVPS)
e l'alimentatore ad alta tensione (HVPS) può essere presente tensione residua. Per evitare il
rischio di scossa elettrica, non toccare i loro componenti elettrici o il lato saldatura della scheda.
Toccarli soltanto dai bordi esterni o dall'alloggiamento in metallo.
ATTENZIONE – PERICOLO DI SCOSSA ELETTRICA: Questo prodotto utilizza un interruttore di
alimentazione elettronico. Tale interruttore non scollega fisicamente la tensione CA in entrata.
Per evitare il rischio di scossa elettrica, rimuovere sempre il cavo di alimentazione dalla
stampante quando è necessario rimuovere la tensione CA in entrata.
ATTENZIONE – PERICOLO DI SCOSSA ELETTRICA: Per evitare il rischio di scossa elettrica e
per impedire danni alla stampante, rimuovere il cavo di alimentazione dalla presa elettrica e
scollegare tutti i collegamenti a eventuali dispositivi esterni prima di collegare o scollegare
qualsiasi cavo, scheda elettronica o gruppo.
ATTENZIONE – SUPERFICIE SURRISCALDATA:L'area interna della stampante potrebbe
surriscaldarsi. Per evitare infortuni, lasciare raffreddare la superficie dei componenti prima di
toccarla.
ATTENZIONE – PERICOLO DI SCHIACCIAMENTO: Per evitare il rischio di lesioni, prestare la
massima cautela quando si accede alle aree contrassegnate con questa etichetta. Potrebbero
infatti verificarsi lesioni da schiacciamento in prossimità di parti in movimento, quali ad
esempio ingranaggi, porte, vassoi e coperchi.
H a n d l i n g E S D - s e n s i t i v e Pa r t s
To prevent damage to the electrostatic discharge (ESD)-sensitive parts in the printer, do the following:
• Turn off the printer before removing logic boards.
• Keep the parts in their original packing material until you are ready to install them into the
printer.
• Make the least-possible movements with your body to prevent an increase of static electricity
from clothing fibers, carpets, and furniture.
• Use the ESD wrist strap. Connect the wrist band to the system ground point. This action
discharges any static electricity in your body to the printer.
• Hold the parts by their edge connector shroud. Do not touch its pins. If you are removing a
pluggable module, then use the correct tool.
• If possible, keep all parts in a grounded metal cabinet.
• Do not place the parts on the printer cover or on a metal table. If you need to put down the parts,
then put them in their packing material.
• Prevent parts from being accidentally touched by other personnel. Cover the printer when you are
not working on it.
• Be careful while working with the parts when cold-weather heating is used. Low humidity
increases static electricity.

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C r i t i c a l I n fo r m a t i o n Fo r Co n t r o l l e r B o a r d o r Co n t r o l
Pa n e l Re p l a c e m e n t
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be
replaced. There is a danger of explosion if a lithium battery is incorrectly replaced. Do not
recharge, disassemble, or incinerate a lithium battery. Discard used lithium batteries according
to the manufacturer's instructions and local regulations.
ATTENTION ! DOMMAGE POTENTIEL : La batterie lithium de ce produit n'est pas

destinée à être remplacée. Il existe un risque d'explosion si une batterie lithium est placée de
façon incorrecte. Ne rechargez pas, ne démontez pas et n’incinérez pas une batterie lithium.
Mettez les batteries lithium usagées au rebut selon les instructions du fabricant et les
réglementations locales.
PRECAUCIÓN—RIESGO DE LESIONES: La batería de litio de este producto no debe

reemplazarse. Existe riesgo de explosión si se sustituye incorrectamente una batería de litio. No
recargue, desmonte ni incinere una batería de litio. Deseche las baterías de litio según las
instrucciones del fabricante y las normativas locales.
VORSICHT – VERLETZUNGSGEFAHR: Die Lithiumbatterie in diesem Produkt darf nicht

ausgetauscht werden. Wird eine Lithiumbatterie nicht ordnungsgemäß ausgetauscht, besteht
Explosionsgefahr. Lithiumbatterien dürfen auf keinen Fall wieder aufgeladen, auseinander
genommen oder verbrannt werden. Befolgen Sie zum Entsorgen verbrauchter Lithiumbatterien
die Anweisungen des Herstellers und die örtlichen Bestimmungen.
ATTENZIONE – PERICOLO DI LESIONI: La batteria al litio presente nel prodotto non deve
essere sostituita. In caso di sostituzione errata della batteria al litio, potrebbe verificarsi
un'esplosione. Non ricaricare, smontare o bruciare batterie al litio. Smaltire le batterie al litio
usate seguendo le istruzioni del produttore e le norme locali.
Warning: Observe all precautions when handling ESD sensitive parts. See Handling ESD-
sensitive parts .
Warning: Carefully remove the cables and connectors. Make sure they are not damaged.
Warning: To avoid NVRAM mismatch issues, replace only one of the following components at a
time:
• Control panel
To replace a component and to test whether the problem is resolved:
1. Replace the affected component.
Warning: Do not perform a Power-On Reset (POR) until the problem is resolved. If a POR is
performed at this point, then the replacement part can no longer be used in another printer
and must be returned to the manufacturer.

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2. Enter the Diagnostics menu. The Diagnostics menu allows you to temporarily use the
replacement part.
Warning: Some printers perform a POR automatically if the Diagnostics menu is not opened
within five seconds. If a POR is performed at this point, then the replacement part can no
longer be used in another printer and must be returned to the manufacturer.
3. Use the Diagnostics menu to test the replacement part. Do a feed test to check if the problem is
resolved.
• If the problem is not resolved—Turn off the printer, and then install the old part.
• If the problem is resolved—Perform a POR.
• If NVRAM error occurs during the replacement, then see 950.xx NVRAM Failure Service Check.
Re s t o r i n g T h e P r i n t e r C o n fi g u r a t i o n A f t e r Re p l a c i n g
T h e Co n t r o l l e r B o a r d
Restore the printer to its correct configuration. Contact your Hardware Support Line to obtain the
applicable zip file. Flash the printer settings and embedded solutions.
Note: The software bundle contains the latest version of the firmware, applications, and
software licenses from the Lexmark Virtual Solutions Center (VSC). The printer firmware may
be at a different level from what was used before replacing the controller board.
Extract the contents of the zip file.
• Perform the install instructions on the Readme file in the exact order shown. Restart the printer
only if the file says so.
• For more information on how to flash the downloaded files, see Updating the printer firmware.
• To load the zip file, see Restoring solutions, licenses, and configuration settings.
After performing the installation instructions in the Readme file, confirm that the printer is restored.
• If you are unable to access the administrative menus to verify that the printer is restored, then
ask the customer for access rights.
• If a 10.00 error appears after you restart the printer, then contact the next level of support.
Re s t o r i n g S o l u t i o n s , L i c e n s e s , a n d C o n fi g u r a t i o n
Settings
To load the zip files that are extracted from the Service Restore Tool, do the following:

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1. Open a web browser, and then type the printer IP address.

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2. Click Import Configuration, and then click Browse.

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3. Navigate to the folder where the zip files are extracted from the Service Restore Tool.
4. Select the file to import, and then click Import.

5. Repeat step 2 through step 4 for the other files that are included in the extracted zip file.
U p d a t i n g T h e Pr i n t e r F i r m w a r e
Warning: Before updating the printer firmware, ask the next level of support for the correct
code. Using an incorrect code level may damage the printer.
The printer must be in ready state in order to update the firmware.
Us i n g A Fl a s h D ri ve
This procedure applies only to printer models with front USB support.
1. Insert the flash drive.
The display shows the files on the flash drive.
2. Select the file that you need to flash.
Note: Do not turn off the printer while the update is going on.

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U s i n g A N e t w o r k Co m p u t e r
Using the File Transfer Protocol (FTP)
Make sure that the printer is in ready state before flashing.

2. Obtain the IP address:
• From the home screen
• From the Network Overview section of the Network/Ports menu
.
3. From the command prompt of a network computer, open an FTP session to the printer IP address.
4. Use a PUT command to place the firmware file on the printer.
The printer performs a POR sequence and terminates the FTP session.
5. Repeat step 2 through step 4 for the other files.
Using the Embedded Web Server
Make sure that the printer is in ready state before flashing.

1. Open a web browser, and then type the printer IP address.
2. From the home page, navigate to Settings > Device > Update Firmware.
3. Select the file to use.
The printer performs a POR sequence.
4. Repeat step 2 through step 4 for the other files.
Di scon n ect in g Rib bo n Cab l es

Warning: The ribbon cable and its socket may get damaged if it is not properly disconnected.
When disconnecting the cable, hold its connector and press its tab before unplugging it.

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R i b b o n C a b l e Co n n e c t o r s
Ze r o I n s e r t i o n Fo r c e ( Z I F ) Co n n e c t o r s
Zero Insertion Force (ZIF) connectors are used on the boards and cards used in this printer. Before
inserting or removing a cable from these connectors, observe the following precautions.
Warning: Do not insert the cable so that the contacts are facing the locking actuator. The
contacts always face away from the actuator.
Warning: Do not insert the cable diagonally into the ZIF socket. This action can damage the
contacts on the cable.
Warning: Avoid using a fingernail, or sharp object to open the locking mechanism. This action
can damage the cable.
Warning: Avoid pressing against the cable when opening the locking mechanism. This action
can also damage the cable.
These are the types of ZIF connectors used in this printer:
• Horizontal top contact connector
• Horizontal bottom contact connector
• Vertical mount contact connector
• Horizontal sliding connector

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H o r i z o n ta l To p Co n t a c t Co n n e c t o r
The horizontal top contact connector uses a back flip locking actuator to lock the ribbon cable into
the Zero Insertion Force (ZIF) connector. The cable is inserted horizontally into the connector.
Warning: When opening or closing this type of actuator, gently lift or close the two tabs
located on each end of the actuator. The two tabs should be moved simultaneously. Do not
close the actuator from the center of the actuator.
H o r i z o n t a l B o t t o m Co n t a c t Co n n e c t o r
The horizontal bottom contact connector uses a flip locking actuator to lock the ribbon cable into the
Zero Insertion Force (ZIF) connector. The cable is inserted horizontally into the connector.
Warning: When opening or closing this type of actuator, gently lift the center of the actuator
using your finger. Do not use a fingernail or screwdriver to open the actuator. This can damage
the ribbon cable. Do not close the actuator from the ends of the actuator.
Ve r t i c a l M o u n t Co n t a c t Co n n e c t o r
The vertical mount contact connector uses a back flip locking actuator to lock the ribbon cable into
the Zero Insertion Force (ZIF) connector. The cable is inserted vertically into the connector.
Warning: When opening or closing this type of actuator, gently lift the center of the actuator
using your finger. Do not use a fingernail or screwdriver to open the actuator. This could
damage the ribbon cable. Do not close the actuator from the ends of the actuator.
H o r i z o n t a l S l i d i n g Co n t a c t Co n n e c t o r
The horizontal sliding contact connector uses a slide locking actuator to lock the ribbon cable into the
Zero Insertion Force (ZIF) connector. The cable is inserted horizontally into the connector.
Warning: When opening or closing this type of actuator, gently push or pull the two tabs
located on each end of the actuator. Do not close the actuator from the center of the actuator.
Do not use a screwdriver to open or close the actuator. Damage to the cable or connector could
occur.
Lo w I n s e r t i o n Fo r c e ( L I F ) Co n n e c t o r
Warning: When installing a cable into the LIF connector, make sure to avoid bending the edges
of the cables and damaging the contacts on the cables.

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Adjustments
Re g i s t r a t i o n A d j u s t m e n t
Image misalignments can occur after printhead replacement. Perform this procedure to correct the
position of the image relative to the paper edges.
Note: You cannot perform mechanical registration or skew adjustments on this printhead.
Before performing the procedure, make sure that the tray guides are properly set and the paper
settings on the printer match the paper size loaded in the tray.
A d j u s t i n g T h e S ke w
The skew adjustment changes the angle of the horizontal lines so that the lines can be aligned with
the leading edge of the page. As the skew setting is changed, the top line on the test page stays in
place at the left end, while its right end tilts up or down. All horizontal lines on the page will tilt at
that same angle while the vertical lines will remain vertical. Changing the skew setting moves the
right edge of the page up and down, and changes the angle of the top and bottom lines. If the skew
is properly adjusted, the horizontal lines at the top of the page will be parallel to the leading edge of
the page.
To check for skew:

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2. Select Quick Test, and then press OK or touch Start.

The printer prints a test page.
Note: If there is no skew on the page, then go to Adjusting the margins. See Registration
adjustment.
To adjust the skew:
Printer diagnostics & adjustments > Registration adjust > Skew
2. Specify the value. The value range is from -100 to 100.
Note:
• Raising the value of the skew rotates the horizontal lines clockwise. The left end of the line
remains in the same place and the right end moves downward.
• Decreasing the value of the skew rotates the horizontal lines counterclockwise. The left end of
the line remains in the same place and the right end moves upward.
3. Select OK.
4. Print a Quick test page to verify the change.
5. Repeat steps 1 to 4 until the horizontal line is properly aligned with the leading edge of the page.
6. Check for proper margin alignment. See Registration adjustment.

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Adjusting The Margins

To check for proper margin alignment:
2. Select Quick Test, and then press OK or touch Start.
The printer prints a test page.
3. Check the top and bottom margins of the test page for proper alignment.
To adjust the margins:

1. Refer to the test page, and then check the arrows along the margins.
Note:
• The arrows should be completely visible along the edges.

• The tip of the arrows should point to the edges of the paper.
3. Select the field of the margin to adjust.
4. Specify value. The value range is from -80 to 80.
Note:
• Raising the value of the top margin setting pushes the top edge of the image downward.
• Raising the value of the bottom margin setting pushes the bottom edge of the image upward.
• Raising the value of the left margin setting pushes the left margin to the right.
• Raising the value of the right margin setting pushes the right margin to the left.
5. Select OK.
6. Print a Quick test page to verify the change.
7. Repeat step 3 through step 6 until the margins are properly adjusted.
8. Check for proper color alignment. See Registration adjustment.

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A d j u s t i n g T h e Co l o r A l i g n m e n t
On the AA Adjustment row, press OK or touch Start.
Note: The Color alignment procedure is performed on the cyan, magenta, and yellow colors.
Printer diagnostics & adjustments > Color alignment adjust > Cyan > Quick test
Check the alignment markings on the test page generated. Follow the instructions on the test
page to correct the color misalignment.
Printer diagnostics & adjustments > Color alignment adjust > Yellow > Quick test
Printer diagnostics & adjustments > Color alignment adjust > Magenta > Quick test
5. If color misalignment still occurs, then repeat step 1 through step 4.
S c a n n e r M a n u a l Re g i s t r a t i o n
Use this setting to register the flatbed and ADF on the scanner. Perform a registration adjustment
whenever the ADF, flatbed, or controller board is replaced.
Note: This setting does not appear if the Disable Scanner setting is set to Auto Disabled.
For more information on adjusting the scanner registration, see ADF Registration Adjustment and .
A D F Re g i s t r a t i o n A d j u s t m e n t
1. From the home screen, navigate to Settings > Device > Maintenance > Configuration Menu >
Scanner Configuration > Scanner Manual Registration.
2. From the Print Quick Test section, press OK or touch Start.
3. Place the test page faceup on the ADF, and then select Front ADF Registration.
4. From the Copy Quick Test section, press OK or touch Start.
5. Compare the pages from the print quick and copy quick tests.
6. Adjust the value of the horizontal adjust, top margin, horizontal magnification, and vertical
magnification settings.
7. Apply the changes.

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8. Repeat step 2 through step 7 to make further adjustments.

10. Place the quick test page facedown on the ADF, and then select Rear ADF Registration.
F l a t b e d Re g i s t r a t i o n A d j u s t m e n t
1. From the home screen, navigate to:
Settings > Device > Maintenance > Configuration Menu > Scanner Configuration > Scanner
Manual Registration
3. Place the test page on the flatbed, and then select Flatbed Registration.
E n t e r i n g T h e T P S C h a ra c t e r i z a t i o n D a t a
After installing the new left or right TPS, access the Diagnostics menu to enter the 40-character string
for the left or right sensor.
To enter the Diagnostics menu, press * * 3 6.
Fo r 4 . 3 - i n c h Co n t r o l Pa n e l s
Printer setup > EP setup > Toner patch sensor adjust
2. Touch Right TPS calibration data or Left TPS calibration data.
3. Enter the 40-character string for the sensor, and then touch OK.

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Removal Procedures
Keep the following tips in mind as you replace parts:
• Some removal procedures require removing cable ties. You must replace cable ties during
reassembly to avoid pinching wires, obstructing the paper path, or restricting mechanical
movement.
• Remove the toner cartridges, imaging kit, and trays before removing other printer parts. The
imaging kit must be carefully set on a clean, smooth, and flat surface. It must also be protected
from light while out of the printer.
• Disconnect all external cables from the printer to prevent possible damage during service.
• Unless otherwise stated, reinstall the parts in reverse order of removal.
• When reinstalling a part held with several screws, start all screws before the final tightening.
• For printers that have a soft power switch, make sure to unplug the power cord after powering off.

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Left Side Removals

L e f t C o v e r Re m o v a l
1. Remove the two screws (A).
2. Remove the screw (B).

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3. Place the left side of the printer on the edge of the table, and then remove the cover.
Note: Installation note:When replacing the left cover, flex the cover slightly to engage the tab
near the power switch.
M o t o r ( D r i v e U n i t ) Re m o v a l
Note: The EP motors must be replaced in pairs.
1. Remove the left cover. See Left cover removal.

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2. Disconnect the cable (A), remove the four screws (B), and then remove the motor.
E P D r i v e A s s e m b l y Re m o v a l
2. Remove the transfer module. See Transfer module removal.

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3. Disconnect the cable (A).
4. Disconnect the two cables from the motor (drive unit).

5. Remove the cables from the clips on the EP drive assembly, and then remove the two screws (B).

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6. Remove the screw (C).
7. Remove the two screws (D).

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8. Remove the EP drive assembly.
LV P S Re m o v a l
1. Turn off the printer, and then unplug the power cord.
3. Disconnect the three cables (A).

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4. Remove the seven screws (B), and then remove the LVPS.
Warning: Make sure to set the switch (C) to the correct setting for your voltage requirements
before installing the LVPS. The switch can be set to either 115V or 230V.

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S e n s o r ( Fu s e r E x i t ) R e m o v a l
2. Remove the cable (A) from its retainer (B).
3. Disconnect the cable (C).

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4. Disconnect the cable (D).

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5. Unhook the two springs (E) from both sides of the fuser.

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6. Disconnect the two thermistor cables (F), and then remove the screw (G).
7. If the printer is an MFP, then remove the belt (H) from the pulley.

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8. Rotate the fuser toward the front, disconnect the cable (I), and then remove the screw (J).
9. Using a flat-head screwdriver, remove the lower end of the sensor, and then gently pull the sensor
from the frame.

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Right Side Removals

R i g h t C o v e r Re m o v a l
1. Open the toner supply door.
3. Release the two latches (A), and then remove the cover.
M o t o r ( Fu s e r D r i v e ) R e m o v a l
1. Remove the right cover. See Right cover removal.

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2. Disconnect the cable (A).

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3. Remove the two screws (B), and then remove the motor.
TM C C a r d Re m o v a l
1. Remove the imaging kit. See Imaging kit removal.

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3. Disconnect the cable (A), and then push the TMC card cable through the frame opening.
Note: Pay attention to the cable routing.
4. Remove the four screws (B).

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5. Insert a flat-head screwdriver into the left side of the frame, and then pry the card loose to
remove it.
Installation notes:
• Make sure to run the cable (C) through the retainer.
• The TMC card is a tight fit. Insert the bottom edge inside the frame first, and then push down
on the top edge to clear the top cover.

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S e n s o r s ( To n e r Pa t c h ) Re m o v a l
Note: The left and right sensors are separate FRUs.
3. Disconnect the three cables (A) from the controller board.
Note:
• If you are removing the sensor (right toner patch), then disconnect the JTPS1 cable on the
controller board.
• If you are removing the sensor (left toner patch), then disconnect the JTPS2 cable on the
controller board.
• Pay attention to the cable routing.
4. Remove the screws at the bottom of the controller board to provide clearance for the cables.

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5. Remove the two screws (B) from the left or right sensors.
Note: Only remove the screws from the sensor to be replaced.
6. Remove the sensor while carefully routing the cables through the rear of the controller board
cage.
Note: Installation note:After installing the new sensors, make sure to enter the TPS
characterization data. See Entering the TPS characterization data .

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D e v e l o p e r U n i t Re m o v a l
Note: This is not a FRU.
1. Open the toner access door.

2. Remove the toner cartridges.

Warning: Do not touch the underside of the imaging kit.

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4. Remove the developer unit.
H V P S Re m o v a l
1. Turn off the printer, and then unplug the power cord.

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3. Remove the cable cover (A), and then disconnect the cable (B).
4. Tuck the HVPS cable inside the frame.

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6. Remove the screw (C).

8. Press down and hold the three transfer module contacts.

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9. While pressing down on the contacts, press down on the spring mount, and then carefully slide
out the HVPS by pulling from one side and pushing from the other.
10. Release the pressure on the spring mount, and then pull and slide out the HVPS to remove.
11. Disconnect the cable (D) from the HVPS board.
Warning: After disconnecting the HVPS cable from the controller board, make sure that the
HVPS connector is not damaged.
Installation notes:

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a. To install the new HVPS board, insert the spring end of the HVPS board while compressing
the spring.
b. Hold the HVPS on both sides, and then slide it into position.
Warning: Do not flex the HVPS board, and do not let it touch the cage.

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c. Hold the HVPS below the contacts, and then slide it in.
d. Check the position of the card on the left side of the printer. Make sure that the small vertical
post (E) is aligned with the hole above it.
e. Install the new cable.

Note: Make sure that the cable connector is locked into position on the HVPS board.

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Tra n s fe r M o d u l e Re m o v a l
Note: For a video demonstration, see Transfer module removal.
2. Remove the waste toner bottle. See Waste toner bottle removal .
4. Disconnect the spring (A) on the right side.
5. Release the left and right door straps (B).

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6. Disconnect the spring (C).
7. Raise the cam (D) and spring (E).

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8. Place the tip of a flat-head screwdriver in between the release lever (F) and the frame, and then
rotate the screwdriver to rotate the release lever and decouple the transfer module while pulling it
toward the front.
Warning: Make sure that the lever is in the fully released position before removing the transfer
module.
9. Hold the release lever as you pull out the transfer module for the first four inches (100mm). A
quick and firm pull should overcome the latch at this point.
10. Remove the transfer module.
Installation notes:

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1. Do not rotate the release lever again to install the new transfer module. Doing so may cause the
incorrect seating of the transfer module. The coupler is rotated out of the way as the transfer
module slides in.
2. Rotate the right side spring clamp (G) and left side cam back to their original positions, and then
rehook the springs.
3. Make sure to reset the ITM counter after installing the new transfer module.
Printer diagnostics & adjustments > Supply reset > ITM reset
I m a g i n g K i t Re m o v a l
Note: Installation note:The imaging kit contains the photoconductor unit and developer units.
When you replace the imaging kit, you are replacing the photoconductor unit and developer
units.
2. Remove the toner cartridges.

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3. Lift the two latches (A) to unlock the imaging kit.
4. Pull the two latches.

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5. Press and hold the two handles (B) and the latch (C), and then pull the imaging kit to remove.
Note: Do not touch the underside of the imaging kit.
To n e r C a r t r i d g e Co n t a c t s Re m o v a l
5. Remove the screw (A) to allow access to the cable cover.
Note: Do not remove the waste toner bottle contact block.

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6. Remove the four screws (B), and then remove the cable cover.
7. Place the printer on its left side.

8. Remove the screw (C), and then release the two tabs (D).
9. Slide the toner cartridge contacts to the left to remove it.

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10. Disconnect the cable (E) from the controller board.
Note: Installation note:If used, pay attention to the assembly of the cable and toroid.
11. Remove the cable from its retainer at the bottom of the printer.
12. Extract the cable through the frame, and then remove the cable with the spring contacts.
Note: If the cable has a toroid, unwrap the cable from the toroid, and then make sure to use
the same number of wraps on the new cable.
Wa s t e To n e r B o t t l e Re m o v a l
2. Press the two tabs (A) to release the waste toner bottle.

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Wa s t e To n e r B o t t l e Co n t a c t B l o c k Re m o v a l
Note: The waste toner bottle is not a FRU.
3. Remove the screw (A).
4. Disconnect the cable (B) from the controller board, and then remove the toroid from the cable.
Note: Installation note:Use the toroid on the new waste toner bottle contact block.

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5. Remove the waste toner bottle contact block.

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Front Removals
Fr o n t D o o r Re m o v a l
1. Remove the tray insert.
3. Remove the six screws (A).
4. Remove the three screws (B).

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5. Release the left and right door straps.
6. Remove the wireless card. See Wireless card removal.

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7. Route the interlock switch cover assembly (C) away from the door.
8. Remove the left hinge (D) from the left subframe.

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9. Remove the right hinge (E) from the right subframe.
10. Remove the front middle cover. See Front Middle Cover Removal.
Fr o n t D o o r I n n e r D e f l e c t o r Re m o v a l
2. Release the two door straps (A) from the frame.

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3. Remove the nine screws (B), and then remove the deflector.
Fr o n t M i d d l e C o v e r Re m o v a l
2. Remove the six screws (A), and then remove the cover.

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I n t e r l o c k S w i t c h C o v e r A s s e m b l y Re m o v a l

8. Remove the waste toner bottle contact block. See Waste toner bottle contact block removal .
9. Remove the cable cover.

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10. Disconnect the cable (C).
11. Route the interlock switch cover assembly out of the frame.
4 . 3 - i n c h C o n t r o l Pa n e l B a d g e C o v e r Re m o v a l
Remove the badge cover from the control panel bezel.
4 . 3 - i n c h C o n t r o l Pa n e l B e z e l Re m o v a l
1. Remove the badge cover. See .

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2. Remove the bezel (A) from the control panel base cover.
Warning: Do not damage the tabs under the bezel.
Note: Installation note:Before installing the new bezel, make sure that the control panel display
is properly seated in the tabs (B).

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4 . 3 - i n c h C o n t r o l Pa n e l Re m o v a l
1. Remove the control panel bezel. See 4.3-inch Control Panel Bezel Removal.
3. Disconnect the two cables (B) from the control panel.
Fr o n t B r a c k e t C o v e r Re m o v a l
1. Remove the scanner front cover. See Scanner Front Cover Removal.

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2. Remove the two screws (A), and then remove the cover.
S p e a k e r Re m o v a l
1. Remove the scanner front cover. See Scanner Front Cover Removal.
2. Disconnect the cable (A), and then remove the two screws (B).
W e a t h e r S t a t i o n Re m o v a l

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3. Remove the five screws (A), and then remove the cover (B).

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5. Release the left and right door straps.

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6. Remove the left hinge (C) from the left subframe.
7. Remove the right hinge (D) from the right subframe.

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8. Remove the screw (E), and then disconnect the cable (F) from the sensor.
W i r e l e s s C a r d Re m o v a l
1. Remove the tray.

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4. Disconnect the cable from the wireless card (C).
Fu s e r R e m o v a l
Note: For a video demonstration, see Fuser removal.
3. Disconnect the cable (A) from the LVPS.

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4. Position the fuser cable so that it can be pulled through from the front of the printer, and then
guide the cable through the front.
Warning: Do not pull the cable too hard or cut the cable insulation.
5. Remove the redrive belt (B) from the redrive pulley.
6. Remove the bin full/narrow media sensor flag. See Narrow Media Sensor Flag Removal.
7. Remove the right output bin deflector. See Right Output Bin Deflector Removal.

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8. Disconnect the cable (C), and then remove it from its retainer.
9. Unhook the two springs (D) from both sides of the fuser.
10. Disconnect the two cables (E), and then pull them over the retainer.

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11. Remove the screw (F).
Note: Do not lose the grounding washer.

12. Rotate the top of the fuser toward the front, and then slide the fuser to the left to align the fuser
side frames with the flat area of the shaft.
Warning: Do not damage the sensor (fuser exit) on the left of the fuser when rotating.
13. Lift, and then remove the fuser.
Installation notes:

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a. Install the flags (A) from the old fuser into the new fuser.
b. Enter the Diagnostics menu, and then navigate to:

Printer diagnostics & adjustments > Supply Reset > Fuser Reset
c. Select Start.
d. Make sure that the fuser exit redrive belt (B) is properly seated and engaged to the pulley (C).

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e. Print approximately 15 test pages each in simplex and duplex modes to make sure that the
belt is properly working and the flags are properly installed.
f. Pay attention to noise that may indicate an improper belt installation.
g. If a Remove media from output bin or a 34.04 error appears, check the fuser flags for proper
installation.

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Bottom Removals
P i c k T i r e s Re m o v a l
Warning: Remove only the rubber tires and not the paper pick tire assembly to avoid losing
small parts.
1. Lower the paper pick motor drive assembly.

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2. Remove the rubber tire (A) from the pick roll assembly (B). Repeat for the other tire.
Note: Installation note:Install the new rubber tires with the surface texture turning in the
direction as shown in the following:
Note: Feel each rubber surface to verify that it turns in the proper direction. The smoother
surface pushes the paper toward the front of the printer.

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L o w e r L e f t Fr a m e Re m o v a l
Note: The lower left frame and lower right frame are in the same FRU.

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6. Disconnect the three cables (B).
7. Remove the flatbed scanner assembly. See Flatbed Scanner Assembly Removal.
8. Remove the five screws (C).

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9. Position the fuser cable (D) so that it can be pulled through from the front of the printer, and
then guide the cable through the front.
Warning: Do not pull the cable too hard or cut the cable insulation.
10. Remove the bin full/narrow media sensor flag. See Narrow Media Sensor Flag Removal.
11. Disconnect the cable (E), and then remove it from its retainer.

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12. Unhook the two springs (F) from both sides of the fuser.
13. Disconnect the two cables (G), and then pull them over the retainer.

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14. Remove the screw (H).
Note: Do not lose the grounding washer.

15. Remove the two screws (I).

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16. Rotate the top of the fuser toward the front, and then slide the fuser to the left to align the fuser
side frames with the flat area of the shaft.
17. Disconnect the cable (J).

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18. Lift the front left corner of the top cover, and then tilt the LVPS cage (K) to remove the cage.
Note:
• At the bottom of the cage on the left side, disengage the two posts.
• Pay attention to the sensor (fuser exit) which remains on the cage.
19. Place the printer on its right side.

20. Remove the connector (L).

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21. At the rear of the printer, remove the five screws (M).
22. Remove the AC receptacle from the lower left frame.

23. Remove the three screws (N).

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24. Tilt the front door down, detach the door from the frame, and then remove the screw (O).
25. Swing the lower left frame away from the printer to remove it.
L o w e r R i g h t Fr a m e Re m o v a l

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4. Remove the screw (A), and then remove the four screws (B).
Note:
• Do not unplug the waste toner bottle sensor contact.
• The cable cover is part of the lower right frame.
5. Place the printer on its left side.
6. Remove the four screws (C).

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7. Lift the lower right frame pin (D) out of the hole on the printer frame.
8. Remove the sensor retainer plate (E).

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9. Remove the sensor, and then disconnect the cable (F).
10. Swing the rear part away from the printer, and then remove the spring (G).

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11. Disconnect the cable (H).
12. Swing the rear of the lower right frame away from the printer to remove it.

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13. From inside the lower right frame, remove the screw (I), and then remove the spring bracket.
14. Disconnect the cable (J), remove the screw (K), and then remove the sensor (L).

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Installation notes:
a. Reinstall the spring bracket and the weather station.
b. Before installing the lower right frame, connect the cable to the sensor (tray present), and
then put the spring in place.
c. Install the weather station on the new lower right frame.
S e n s o r ( D u p l e x ) Re m o v a l

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3. Pull the corner of the cable cover (B) away from the right side to access the two sensor posts (C).
4. Remove the sensor plate (D).
5. Press on the latches to detach the sensor from the printer frame.
6. Disconnect the cable (E).

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Installation notes:
a. Clean the contact surface where the sensor retaining plate was removed before installing the
new sensor.
Note: Make sure that the clamps on the sensor legs are securely attached to the printer frame.
b. Remove the backing from the new sensor retaining plate, and then place the plate on the
surface between the sensor mounting latches.
Tra n s fe r M o d u l e G u i d e Re m o v a l
6. Remove the fuser. See Fuser removal.
8. Remove the LVPS. See LVPS removal.
9. Remove the lower right frame. See Lower right frame removal.

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11. Remove the two screws securing the transfer module guide to the frame.
Note: Use either a short #2 Phillips or a right angle screwdriver.

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12. Remove the spring (B).

Note: Pay attention to how the spring is attached to the bail.
13. Using a spring hook or screwdriver, press and hold the transfer module drive coupling (C), and
then tilt the guide up from the side with the screw holes to remove it.

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S e n s o r ( Tra y Pr e s e n t ) Re m o v a l
2. Remove the screw (A) securing the waste toner bottle sensor contact to access the cable cover.
Note: Do not unplug the waste toner bottle sensor contact.
3. Remove the four screws (B), and then remove the cable cover.
4. Remove the lower right frame. See Lower right frame removal.
5. Remove the sensor retaining plate (C), and then press on the latches together to remove the
sensor.

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6. Disconnect the sensor cable.

Installation notes:
a. Clean the contact surface where the sensor retaining plate was removed before installing the
new sensor.
b. Remove the backing from the new sensor retaining plate, and then place the plate on the
surface between the sensor mounting latches.
c. Connect the cable to the sensor.
d. Replace the spring.
Tra y 1 M e d i a Fe e d e r Re m o v a l
5. Disconnect the cable (A) from the JSP1 connector on the controller board.
6. Route the cable through the opening (B), and then remove the cable from its retainer (C).
7. Partially reinstall the rear cover to protect the controller board.

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8. Place the printer on its rear, and then remove the two screws (D).

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9. On the right side, loosen the screw (E) with a screwdriver, and then remove it while holding the
paper feed roller assembly.
10. Move the right side of the paper feed roller assembly out to free the shaft from the opening in
the frame.
Note: Pay attention to the location of the shaft and the opening in the frame.
11. Remove the paper feed roller assembly.
Installation notes:
a. Place the left side of the paper feed roller assembly in the printer. Make sure that the shaft
on the left side aligns with the hole in the frame.
b. Reinstall the three screws holding the paper feed roller assembly to the printer.
c. Place the printer on the upright position.
d. Reroute the cable, and then make sure to secure the cable in its retainer on the left side.

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e. Remove the rear cover, and then reconnect the cable on the controller board.
f. Replace the rear cover.

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Rear Side Removals

M F P C a b l e C o v e r Re m o v a l
2. Gently pull the left side of the cable cover, and then slide it to the left to remove.
Sy s t e m Fa n Re m o v a l
2. Remove the left cover assembly. See Left cover removal.
3. Remove the MFP cable cover. See .
4. Disconnect the system fan cable from the controller board.

Service Manual
Parts Removal
6. Detach the fan.

Service Manual
Parts Removal
Re a r C o v e r Re m o v a l
1. Remove the eight screws (A).
2. Slowly tilt back the cover to avoid damaging the fax card, cable, or controller board.

Service Manual
Parts Removal
3. Disconnect the cable (B).
4. Remove the two screws (C), and then remove the fax card from the cover.

Service Manual
Parts Removal
C o n t r o l l e r B o a r d Re m o v a l
Warning: After disconnecting the HVPS cable from the controller board, make sure that the
HVPS connector is not damaged.
Warning: Observe all precautions when handling ESD-sensitive parts. See Handling ESD-
sensitive parts .
Warning: Perform a POR after replacing one of the following components. Do not replace both
components without performing a POR after installing each one.
• UICC
Warning: Do not install and remove the components listed above as a method of
troubleshooting components. After one of these components is installed in the printer and the
printer is powered on, the component cannot be used in another printer. The component must
be returned to the manufacturer.
3. Disconnect all the cables from the controller board.

Service Manual
Parts Removal
4. Remove the six screws (B).
5. Remove all USB ground clips (C) from the USB connectors, and then remove the controller board.
Note: Do not lose the ground clips. They will be used on the new controller board.
Note: Installation note:Perform the printhead registration and alignment. See Registration
adjustment.

Service Manual
Parts Removal
Top Side Removals

To p Co v e r Re m o v a l

Service Manual
Parts Removal
4. Remove the five screws (B).
5. Remove the belt (C).

Service Manual
Parts Removal
6. Remove the two screws (D), and then remove the fan.
7. Disconnect the bin full sensor cable from the JBIN2 connector on the controller board.
8. Remove the screw (E).

Service Manual
Parts Removal
9. Remove the four screws (F).
10. Remove the screw (G), and then remove the cover.
O u t p u t B i n a n d Pa p e r B a i l Re m o v a l
1. Rotate the output bin forward.

Service Manual
Parts Removal
2. Lift, and then pull out the bin to remove.

Service Manual
Parts Removal
3. Pull apart the legs of the paper bail, and then lift to remove.
M F P To n e r Co v e r Re m o v a l
1. Remove the top cover. See Top Cover Removal.

Service Manual
Parts Removal
3. Remove the toner cover.

Service Manual
Parts Removal
M F P L i n k Re m o v a l
1. Raise the flatbed, and then remove the screw (A).
2. Return the flatbed to the down position, remove the screw (B), and then remove the AIO link.

Service Manual
Parts Removal
Re l e a s e L e v e r Re m o v a l
1. Remove the right scanner cover. See Scanner Right Cover Removal.
3. Disengage the AIO link from the flatbed unit.

4. Remove the screw (B).
5. Slide the lever to the rear of the flatbed.

6. Remove the spring, and then remove the lever.
Note: Installation note:When reinstalling the lever, place the lever on the flatbed, and then
insert the spring before replacing the screw.

Service Manual
Parts Removal
B i n Fu l l F l a g R e m o v a l
1. Raise the flatbed.
2. Disconnect the three latches (A) from the rear shaft of the redrive unit, and then remove the flag.
Note: Installation note: Install the latch on the left side first.
M F P Fu s e r D e f l e c t o r F l a g R e m o v a l
2. Remove the MFP fuser deflector flag (A) from the shaft.
S e n s o r ( N a r r o w M e d i a ) Re m o v a l

Service Manual
Parts Removal
2. Remove the cable (A) from its retainer, and then disconnect it.
Note: Installation note:Pay attention to the cable routing.

Service Manual
Parts Removal
3. Remove the sensor retaining plate (B), and then pinch the four latches (C) to remove the sensor.
Installation notes:
• Clean the contact surface where the sensor retaining plate was removed before installing the new
sensor.
• Guide the latches that hold the sensor to the bracket.
• Squeeze the latches together until they latch to the frame.
• Remove the backing from the new sensor retaining plate, and then place the plate on the surface
between the sensor mounting legs.
• Reconnect the cable, and then guide the cable through its retainer.
N a r r o w M e d i a S e n s o r F l a g Re m o v a l
1. Raise the scanner assembly.

Service Manual
Parts Removal
3. Push up on the tab to release the flag, and then remove it.
Note: Be careful not to dislodge the sensor. The flag must be installed on the fuser while the
fuser is out.
P r i n t h e a d Re m o v a l
2. Remove the top cover. See Top Cover Removal.

Service Manual
Parts Removal
3. Disconnect the two cables (A).
4. Remove the three screws (B), and then remove the printhead.
Note: Installation note:Make sure to perform the registration adjustments after replacing the
printhead. See Registration adjustment.

Service Manual
Parts Removal
Re d r i v e U n i t Re m o v a l
2. Place the flatbed facedown.
3. Remove the cable cover plate (A), and then remove the four screws (B).
4. Remove the bin full sensor flag from the rear shaft.
Installation notes:
• Using a short #2 Phillips screwdriver, the redrive unit can be replaced by disconnecting the AIO
link at the flatbed and lifting the flatbed just enough to access the left side screws.
• Be careful not to stress the cables in the left rear hinge.

Service Manual
Parts Removal
R i g h t O u t p u t B i n D e f l e c t o r Re m o v a l
2. Remove the deflector (A).

Service Manual
Parts Removal
ADF/Scanner Removals
A D F A s s e m b l y Re m o v a l ( S A D F / R A D F )
1. Remove the output bin. See Output Bin and Paper Bail Removal.
3. Remove the AIO cable cover. See .
5. Disconnect the JADF1 cable from the controller board.

Service Manual
Parts Removal
6. Remove the two screws (B), and then set the fan below the cable path.
7. Lift the ADF assembly, and then thread the ADF cable (C) to create some slack.

Service Manual
Parts Removal
8. Carefully lift the ADF hinges out of the flatbed, and then set the ADF on the flatbed.
9. Feed the ADF cable (D) through the top cover and flatbed.
10. Lift, and then remove the ADF assembly.

Note: Installation note:After replacing the ADF assembly, perform the scanner manual
registration, ADF registration adjustment, and scanner calibration reset. See , ADF Registration
Adjustment, and .
A D F A s s e m b l y R e m o v a l ( DA D F )
1. Remove the output bin. See Output Bin and Paper Bail Removal.

Service Manual
Parts Removal

3. Remove the AIO cable cover. See .
5. Disconnect the JADF1 cable from the controller board.

Service Manual
Parts Removal
6. Remove the two screws (B), and then set the fan below the cable path.

Service Manual
Parts Removal
7. Disconnect the cable (C), route it through the top of the controller board cage, and then move it
out of the way to access to the CIS cable.
Note: Make sure to remove the tape securing the cable, and then remove the toroid from the
cable.

Service Manual
Parts Removal
8. Disconnect the cable (D), and then route it through the top of the controller board cage.
Note: Make sure to remove the tape securing the cable, and then remove the toroid from the
cable.
9. Tilt the ADF module up, and then slowly lift it up from the flatbed module until there is resistance
from the left and right flatbed hinges.
10. Hold the ADF module at the lower corner and at the CIS cable guide, and then pull up on the
module to disengage the left and right ADF hinges.

Service Manual
Parts Removal
11. Set the ADF module on the flatbed, and then route the CIS cable (E) through the flatbed.

Service Manual
Parts Removal
12. Route the cable (F) through the flatbed.
Installation notes:
1. Install the black CIS cable into the top connector first, and then install the white flatbed cable
into the bottom connector.
2. After replacing the ADF assembly, perform the scanner manual registration, ADF registration
adjustment, and scanner calibration reset. See , ADF Registration Adjustment, and .
A D F Tra y Re m o v a l
1. Open the ADF door.

Service Manual
Parts Removal
2. Release the left latch, and then remove the tray.
A D F S e p a r a t o r Ro l l e r Re m o v a l

Service Manual
Parts Removal
2. Pinch the two latches.
3. Rotate the roller (A) upward to align its housing with the slots, and then remove it.
A D F S e p a r a t o r Pa d R e m o v a l

Service Manual
Parts Removal
2. Pinch the retaining tabs (A), and then rotate the ADF separator roller to the vertical position.
3. Detach the two tabs (B), and then remove the separator pad.

Service Manual
Parts Removal
A D F D o o r Re m o v a l
1. Detach the ADF door.
2. Remove the ADF door.
S c a n n e r Fr o n t C o v e r Re m o v a l

Service Manual
Parts Removal
3. Raise the flatbed, and then remove the screw (B).

Service Manual
Parts Removal
4. Detach the MFP link from the MFP toner cover.
5. Put the MFP toner cover in the down position.
6. Press the release button, move the MFP link to the scanner in the down position, and then lower
the scanner.

Service Manual
Parts Removal
7. Push the scanner assembly forward.
8. Remove the two screws (C), and then remove the cover.
Warning: Be careful not to damage the tabs on the cover.
S c a n n e r R i g h t C o v e r Re m o v a l

Service Manual
Parts Removal
2. Raise the flatbed, and then remove the four screws (A).

Service Manual
Parts Removal
3. Place the flatbed in the down position, raise the ADF, and then remove the scanner right cover.
F l a t b e d S c a n n e r A s s e m b l y Re m o v a l
1. Remove the MFP cable cover. See .
4. Remove the ADF assembly. See ADF Assembly Removal (DADF) or ADF Assembly Removal (SADF/
RADF).

Service Manual
Parts Removal
5. Remove the flatbed ground screw (A).
6. Disconnect the following cables from the controller board:

• CIS ribbon cable (JFBCIS1)
• USB cable (JFUSB1)
• Control pane cable (JUICC24 and JUICC43)
• Flatbed motor cable (JFB1)
• Rear output bin full cable (JBIN2)
• Flatbed home sensor cable (JHS1)
7. Remove the two screws securing the fan, and then place the fan on the side.
8. Route the flatbed cables to the left side of the printer.

Service Manual
Parts Removal
9. Raise the flatbed, and then remove the screw (B).
10. Remove the flatbed pivot link (front left). See Flatbed Pivot Link (Front Left) Removal.
11. Push the scanner assembly forward.
12. Raise the flatbed, route the cables through the top cover, and then remove the flatbed.

Service Manual
Parts Removal
13. Remove the three screws (C).
14. Remove the screw (D), and then slide the right scanner cover down.

Service Manual
Parts Removal
15. Remove the three screws (E).
16. With the scanner glass at the bottom, place the flatbed on a flat surface.
17. Remove the screw (F).

Service Manual
Parts Removal
18. Remove the two screws (G).
19. Remove the control panel assembly cables and covers.

Note: Installation note:After replacing the flatbed scanner assembly, perform the flatbed
registration adjustment. See .
F l a t b e d P i v o t L i n k ( Re a r R i g h t ) Re m o v a l
1. Remove the MFP link. See .
2. Remove the scanner right cover. See Scanner Right Cover Removal.
3. Remove the MFP release lever. See Release Lever Removal.

Service Manual
Parts Removal
4. Remove the four screws (A).
5. Remove the pivot link.
F l a t b e d P i v o t L i n k ( Fr o n t L e f t ) Re m o v a l
2. Raise the flatbed scanner assembly.

Service Manual
Parts Removal
4. While holding the scanner, remove the pivot link (B).

Service Manual
Parts Removal
Options Removals
6 5 0 - s h e e t D u o Tra y I n s e r t Re m o v a l
Pull out to remove the tray insert.
6 5 0 - s h e e t D u o Tra y Re m o v a l
Warning: Make sure that the printer is turned off before removing the tray.
1. Carefully lift the printer, and set it aside on a flat surface.

Service Manual
Parts Removal
2. Remove the tray.
D u s t C o v e r Re m o v a l
1. Slightly raise the dust cover.

Service Manual
Parts Removal
2. Pull the dust cover to remove.
P i c k T i r e Re m o v a l

Service Manual
Parts Removal
2. Lower the auto compensator mechanism (A).

Service Manual
Parts Removal
3. Remove the rubber tires (B) from the pick roll assembly (C). Repeat for the other tire (D).
Note: Installation note:Install the new rubber tire with its surface texture turning in the
direction as shown.
Note: Feel each rubber surface to verify it turns properly in the direction shown.

Service Manual
Component Locations
7

Service Manual
Component Locations
Printer Configurations
1 Automatic document feeder (ADF)

2 ADF tray
3 Standard bin
4 ADF bin
5 Standard 250-sheet tray
6 Optional 650-sheet duo tray

This tray is available only in some printer models.
7 Optional 550-sheet tray

This tray is available only in some printer models.

Service Manual
Component Locations
8 Manual feeder
9 Control panel
The appearance may vary depending on your printer
model.

Service Manual
Component Locations
Controller Board Connectors

Connector Connects to Pin no. Signal
JCTM1 Cartridge toner metering 1 +5V_SW
card
2 Cartridge Meter C
3 Cartridge Meter M
4 Cartridge Meter Y
5 Cartridge Meter K
6 GND
JMIRR1 Printhead mirror motor 1 Mirror Mtr REF Clock
card
2 Mirror Mtr Lock Signal
3 Mirror Mtr Start Signal
4 GND
5 +25V
JUICC24 2.4-inch control panel 1 LED_DRV_YLW
2 +6.5V
3 GSPI_TXD
4 MIR_SPI_CS-
5 PWR_BUTTON
6 NFC_nCS
7 SRDYBLE
8 GSPI_RDX
9 +5VL
10 GSPI_CLK
11 GND
12 I2C1_DATA
13 I2C1_CLK
14 +5VL
15 UI_RESET-
16 UI_IRQ-
17 GND
18 LCD_LVDS_D3+
19 LCD_LVDS_D3-

Service Manual
Component Locations

20 +5VL
21 LCD_LVDS_CLK+
22 LCD_LVDS_CLK-
23 GND
24 LCD_LVDS_D2+
25 LCD_LVDS_D2-
26 +5VL
27 LCD_LVDS_D1+
28 LCD_LVDS_D1-
29 GND
30 LCD_LVDS_D0+
31 LCD_LVDS_D0-
32 +5VL
JUICC43 4.3-inch control panel 1 LED_DRV_YLW
2 +6.5V
3 GSPI_TXD
4 MIR_SPI_CS-
5 PWR_BUTTON
6 LCD_RS
7 LCD_TE
8 GSPI_RDX
9 SRDYBLE
10 GSPI_CLK
11 GND
12 I2C1_DATA
13 I2C1_CLK
14 NFC_nCS
15 UI_RESET-
16 UI_IRQ-
17 GND
18 LCD_WR
19 LCD_RD

Service Manual
Component Locations

20 +5VL
21 LCD_D0
22 LCD_D1
23 GND
24 LCD_D2
25 LCD_D3
26 +5VL
27 LCD_D4
28 LCD_D5
29 GND
30 LCD_D6
31 LCD_D7
32 +5VL
JPH1 Printhead laser card 1 LADJ_D4
2 I2C Data
3 +3.3V
4 I2C Clock
5 GND
6 SHADE_Y
7 LADJ_D2
8 SHADE_C
9 LENA_CMY-
10 LPOW_Y
11 GND
12 LPOW_C
13 BOOST
14 SHADE_M
15 LADJ_D1
16 SHADE_K
17 +5V_PH
18 LPOW_M
19 GND

Service Manual
Component Locations

20 LPOW_K
21 LENA_K-
22 Printhead Thermistor
23 GND
24 HSYNC
25 +5V_PH
JPH1 Printhead laser card 26 Y_DATA2-
27 Y_DATA2+
28 GND
29 Y_DATA1-
30 Y_DATA1+
31 GND
32 M_DATA2-
33 M_DATA2+
34 GND
35 M_DATA1-
36 M_DATA1+
37 GND
38 C_DATA2-
39 C_DATA2+
40 GND
41 C_DATA1-
42 C_DATA1+
43 GND
44 K_DATA2-
45 K_DATA2+
46 GND
47 K_DATA1-
48 K_DATA1+
49 GND
50 LADJ_D3

Service Manual
Component Locations

JFBCIS1 Scanner with JFBCIS1 1 GND
black FFC
2 FB_AFE_SH_CN
3 +5V_SCAN_SW
4 FB_AFE_SDIO_CN
5 +3.4V_SCAN_LDO
6 FB_AFE_SCLK_CN
7 +3.4V_SCAN_LDO
8 FB_AFE_SEN_CN
9 GND
10 FB0_MCLK_P
11 FB0_MCLK_N
12 GND
13 FB0_RXDCLK_P
14 FB0_RXDCLK_N
15 GND
16 FB_RXIN0_P
17 FB_RXIN0_N
18 GND
19 FB_RXIN1_P
20 FB_RXIN1_N
21 GND
22 FB_RXIN2_P
23 FB_RXIN2_N
24 GND
JBSCIS1 Scanner with BSCIS1 1 GND
white FFC
2 BS_AFE_SH_CN
3 +5V_SCAN_SW
4 BS_AFE_SDIO_CN
5 +3.4V_SCAN_LDO
6 BS_AFE_SCLK_CN
7 +3.4V_SCAN_LDO

Service Manual
Component Locations

8 BS_AFE_SEN_CN
9 GND
10 BS1_MCLK_P
11 BS1_MCLK_N
12 GND
13 BS1_RXDCLK_P
14 BS1_RXDCLK_N
15 GND
16 BS_RXIN0_P
17 BS_RXIN0_N
18 GND
19 BS_RXIN1_P
20 BS_RXIN1_N
21 GND
22 BS_RXIN2_P
23 BS_RXIN2_N
24 GND
JADF1 Scanner 1 ADF Paper Present Signal
2 ADF FEED Direction

3 ADF Stage Signal
4 ADF FEED PWM

5 Frontside Feed Signal
6 ADF TP_Home Vref

7 ADF TP_Feed Dplx Signal
8 ADF PICK Direction

9 Flatbed Cover Open/
Close
10 ADF PICK PWM
11 ADF Cover Open/Close
12 ADF PICK ENCY

13 Deskew Clutch PWM
14 +25V

Service Manual
Component Locations

15 +3.3V_SCAN_SW
16 GND
17 +3.3V_SCAN_PULSE
18 GND
19 ADF PICK ENCX
20 ADF FEED ENCY
21 ADF FEED ENCX
22 No Connect
JBIN2 MFP bin full optical 1 MFP BinFull Sensor
sensor Anode
2 MFP BinFull Sense
Voltage
3 GND
JUIPWR1 Control panel card 1 1. +5VL
2 GND
JFB1 Flatbed stepper motor in 1 FB Stepper Mtr Phase B-
the scanner
2 FB Stepper Mtr Phase B+
3 FB Stepper Mtr Phase A+
4 FB Stepper Mtr Phase A-
JFAN1 Fan 1 GND

2 +25V
3 Fan Tach
4 Fan PWM
JSPKR2 Speaker from audio amp 1 Speaker +
2 Speaker -
JSPKR1 Speaker from audio DAC 1 Speaker +
2 Speaker -
JFAX2 Fax card 1 Fax Tone

2 +3.3V
3 +3.3V
4 Fax POR
5 +5V
6 Fax IRQ-

Service Manual
Component Locations

7 GND
8 BSPI CLK
9 GND
10 BSPI TXD
11 GND
12 BSPI RXD
13 GND
14 Fax SPI CS-
JCARTP1 K/ITM BLDC motor and 1 K/ITM Winding W
CMY BLDC motor
2 K/ITM Winding V
3 K/ITM Winding U
4 CMY Winding W
5 CMY Winding V
6 CMY Winding U
JLVPS1 LVPS 1 +6.5V

2 GND
3 +6.5V
4 GND
5 +6.5V
6 GND
7 +25V
8 GND
9 +25V
10 GND
11 +25V
12 GND
13 AC Relay On/Off
14 Zero-Xing
15 Fuser On/Off
16 25V On/Off
JSH1 Flatbed optical home 1 FB Home Sensor Anode
sensor
2 GND

Service Manual
Component Locations

3 FB Home Sensor Sense
Voltage
JOPT1 Tray option connector 1 Printer TXD

2 GND
3 GND
4 Printer RXD
5 +25V
6 GND
7 +5VH
8 Input (S2) Signal
9 GND
10 GND
JCARTS1 K/ITM BLDC motor and 1 K/ITM Hall_U
CMY BLDC motor
2 K/ITM Hall_V
3 K/ITM Hall_W
4 K/ITM FG
5 GND
6 +5V_SW
7 CMY Hall_U
8 CMY Hall_V
9 CMY Hall_W
10 CMY FG
11 GND
12 +5V_SW
JTHM1 TPS thermistor 1 TPS Thermistor
2 GND
JBIN1 Fuser exit optical sensor 1 BF/NM Sensor Anode
and bin-full/narrow
media optical sensor 2 BF/NM Sense Voltage
3 GND
4 Fsr Exist Sensor Anode
5 Fsr Exist Sense Voltage
6 GND

Service Manual
Component Locations

JSP1 Autocomp assembly 1 Quad Encdr LED Anode
2 Pick Mtr(+)
3 Quad Encdr LED Cathode
4 Pick Mtr(-)
5 +5V_SW
6 GND
7 GND
8 GND
9 Encoder Signal A
10 Pick Mtr Encdr Sense

Voltage
11 Encoder Signal B
12 Pick Mtr Encdr Anode

13 GND
14 Input (S2) Sensor Anode
15 Input (S2) Sense Voltage
16 GND
JTPS2 Left side TPS sensor 1 Sensor Anode
2 Sensor Cathode
3 GND
4 LED Anode
5 LED GND
JHVPS1 HVPS 1 +5V from HVPS
2 GND
3 M_Developer PWM
4 K-Developer PWM
5 C_Developer PWM
6 CMY_Charge PWM
7 Y_Developer PWM
8 K_Charge PWM
9 K_Transfer PWM
10 CMY_Transfer PWM

Service Manual
Component Locations

11 ITM_Transfer PWM
12 GND
13 CMY Analog Servo
Voltage
14 K Analog Servo Voltage
15 ITM Analog Servo

Voltage
16 HVPS ID Voltage
17 +25V after PFET (Q32)

18 GND
JWS1 Weather station card 1 GND
2 I2C_Clock
3 GND
4 I2C_Data
5 +3.3V
6 GND
JFUSES1 Fuser, duplex/MPF optical 1 Fuser Stepper-Mtr
sensor, and bubble PhaseA1
optical sensor
2 Fuser Stepper-Mtr
PhaseA2
3 Fuser Stepper-Mtr
PhaseB1
4 Fuser Stepper-Mtr
PhaseB2
5 Fuser Hot-Roll Thermistor
6 GND
7 Dplx/MPF Sensor Anode
8 GND
9 Dplx/MPF Sense Votage
10 Fuser Belt Thermistor

11 GND
12 GND
13 Fuser Belt ID Voltage
14 Bubble Sensor Anode

Service Manual
Component Locations

15 Bubble Sense Voltage
16 GND
17 GND
18 GND
19 GND
20 GND
JTPS1 Right side TPS sensor 1 Sensor Anode
2 Sensor Cathode
3 GND
4 LED Current Source
5 LED GND
JTRAY1 Tray 1 present optical 1 Sensor Anode
sensor
2 Sense Voltage
3 GND
JCVR1 Cover switch 1 25V Source
2 25V Safety
JSC1 Image basket card 1 +3.3V_SCHIP

2 I2C_Data
3 I2C_Clock
4 GND
JRIP1 Firmwware debug (LB- 1 GND
Trace) port
2 RXD
3 TXD
4 +3.3V
JVIP1 Socket for viper card 1 GSPI TXD
2 +3.3V
3 GSPI CLK
4 GND
5 GSPI CS-
6 GSPI RXD
58_JWT1 Waste toner bottle 1 GND
2 AC Supply Voltage

Service Manual
Component Locations

3 Ref. Voltage
4 Sense Voltage
JFUSB1 Front USB host connector N/A N/A

JIPS1 Internal network 1 GND
adapters (INA) and
wireless card 2 No Connect
3 No Connect
4 GND
5 ISP_USB_P
6 ISP_USB_N
7 GND
8 +3.3V
9 ISP_RESET-
10 +5V_ISP
11 I2C2_DATA
12 +5V_ISP
13 I2C2_CLCK
14 +5V_ISP
JSEC1 Security jumper 1 Security Jumper Signal
2 GND
3 GND
JRUSB1 Rear USB host connector N/A N/A
JUSB1 USB device connector N/A N/A
JETH1 Ethernet connector .01/ N/A N/A
.1/1Gb
JMEM1 Socket for the expanded N/A N/A
memory card
JADF ADF 1 PAP_PRES_ADFR

2 FEED_DIR_ADFR
3 STAGE_ADFR
4 FEED_PWM_ADFR
5 FRONTSIDE_FEED_R
6 TPHOME_VREF_ADFR

Service Manual
Component Locations

7 TPFEED_DPLX_ADFR
8 PICK_DIR_ADFR
9 COVER_FBR
10 PICK_PWM_ADFR
11 COVER_ADFR
12 PICK_ENCY_ADFR
13 DSKW_CLTCH_PWMR
14 +24V_ADF
15 +3.3V_SCAN_SW
16 GND
17 +3.3V_SCAN_PULSE
18 GND
19 PICK_ENCX_ADFR
20 FEED_ECY_ADFR
21 FEED_ECX_ADFR
22 NC_JADF22
JBCIS1 Back side CIS 1 GND
2 BS_AFE_SH_CN
3 +5V_SCAN_SW
4 BS_AFE_SDIO_CN
5 +3.4V_SCAN_LDO
6 BS_AFE_SCK_CN
7 +3.4V_SCAN_LDO
8 BS_AFE_SEN_CN
9 GND
10 BS1_MCLK_P_C
11 BS1_MCLK_N_C
12 GND
13 BS1_RXCLK_P
14 BS1_RXCLK_N
15 GND

Service Manual
Component Locations

16 BS_RXIN0_P
17 BS_RXIN0_N
18 GND
19 BS_RXIN1_P
20 BS_RXIN1_N
21 GND
22 BS_RXIN2_P
23 BS_RXIN2_N
24 GND
JFBCIS1 Front side CIS 1 GND
2 FB_AFE_SH_CN
3 +5V_SCAN_SW
4 FB_AFE_SDIO_CN
5 +3.4V_SCAN_LDO
6 FB_AFE_SCK_CN
7 +3.4V_SCAN_LDO
8 FB_AFE_SEN_CN
9 GND
10 FB1_MCLK_P_C
11 FB1_MCLK_N_C
12 GND
13 FB1_RXCLK_P
14 FB1_RXCLK_N
15 GND
16 FB_RXIN0_P
17 FB_RXIN0_N
18 GND
19 FB_RXIN1_P
20 FB_RXIN1_N
21 GND
22 FB_RXIN2_P
23 FB_RXIN2_N

Service Manual
Component Locations

24 GND
JBIN2 Rear bin full sensor 1 +5V_SLP
2 GR_BIN2_FULL
3 GND
JFB1 Flatbed motor 1 FBM_A-
2 FBM_A+
3 FBM_B+
4 FBM_B-
JHS1 Home sensor 1 +3.3v
2 GND
3 HOME_FBR

Service Manual
Component Locations
Motor Locations
Part Description
1 Motor (fuser)
2 Motor (tray 1 pick)
3 Motor (CMY drive unit)

4 Motor (K drive unit)

Service Manual
Component Locations
Sensor Locations
Part Description
1 Sensor(narrow media)
2 Sensor (fuser exit)
3 Sensor (input)
4 Sensor (redrive/duplex path 1)
5 Sensor (tray present)
6 Sensor (bin full)

Service Manual
Component Locations
ADF Sensor Locations
Part Description Associated error codes

1 Sensor(ADF first scan) • 280.11
• 280.13
• 280.15
• 295.01
2 Sensor (ADF top door interlock) N/A
3 Sensor (ADF media present) • 283.11

• 283.13
• 283.15
• 680.20
NS Sensor(ADF closed) N/A

Service Manual
Component Locations

• 280.13
• 280.15
• 295.01
3 Sensor (ADF paper present) • 283.11

• 283.13
• 283.15
• 680.20
4 Sensor (ADF pick) • 281.11
• 281.15
• 281.16
5 Sensor (ADF skew) • 283.11
• 283.13
• 283.15
NS Sensor (ADF duplex) • 284.11
• 284.13
• 284.15

Service Manual
Component Locations

• 280.13
• 280.15
• 295.01
3 Sensor (ADF paper present) • 283.11

• 283.13
• 283.15
• 680.20
4 Sensor (ADF pick) • 281.11
• 281.15
• 281.16
5 Sensor (ADF skew) • 283.11
• 283.13
• 283.15
6 Sensor(ADF second scan) • 284.11
• 284.13
• 284.15
Note:

Service Manual
Component Locations
• The sensor (ADF duplex) is triggered by feeding a sheet of paper into the exit of the recirculating
ADF.
• The sensor (ADF closed) is triggered by lifting the flatbed cover up.

Service Manual
Component Locations

Service Manual
Maintenance
8

Service Manual
Maintenance
Inspection Guide
Use this guide in identifying the parts that must be inspected, cleaned, or replaced based on the page
count.
If any unsafe condition exists, find out how serious the hazard is and if you can continue before you
correct the hazard.
As you service the machine, check for the following:
• Damaged, missing, or altered parts, especially in the area of the power switch and the power
supply
• Damaged, missing, or altered covers, especially in the area of the top cover and power supply
cover
• Possible safety exposure from any non-Lexmark components
Use the following table to determine when to inspect the following parts.
Xerox C315 Every service call Every 125K Notes

Tray - All
Tray side guides Inspect Check for correct

positioning.
Tray length guides Inspect Check for correct

positioning.
Transfer module Inspect NA Ensure correct

installation.
Fuser Inspect Replace Ensure correct
installation.
Pick tires - All
Tray pick tires Inspect and clean if needed. Clean with a damp cloth.
MPF pick tires Inspect and clean if needed. Clean with a damp cloth.
Paper path
Duplex path rollers Inspect • Check for paper

fragments and tears.
• Check for excessive
toner build up on
white rollers.
• Clean with a damp
cloth if needed.
Miscellaneous
Toner spillage Clean Use a toner vacuum and
cloth to remove the
spillage.

Service Manual
Maintenance
Scheduled Maintenance
The control panel displays an 80.xx error when it reaches certain page counts. It is necessary to
replace the appropriate maintenance kit to maintain print quality and printer reliability.
Note: When replacing the fuser, reset the maintenance counter.
M a i n t e n a n c e Pa r t s
After 125K printed pages (sides) the fuser and the pick roller replacement may be required. Install the
correct fuser to match the type of fuser that is installed in the printer.
Note:
• You can continue to run past the rated life of the fuser.
• The fuser has no hard stop and should not typically wear out with use.
• Use the Embedded Web Server to turn off the notifications for fuser life warnings.
The following error codes indicate that the fuser is nearing its end of life and requires replacement.
Error code Description

80.0x The maintenance kit (fuser) is nearly low.
80.1x The maintenance kit (fuser) is low.

80.2x The maintenance kit (fuser) is very low. Only 2000
80.3x The maintenance kit (fuser) is low. 0 estimated pages

remain.
80.4x The maintenance kit (fuser) is very low. 0 estimated
pages remain.
When performing the scheduled maintenance procedure, clean the following areas of paper dust and
toner contamination:
• Trays
• Photoconductor cartridge area
• Developer unit housing area
• Transfer roller area
• Duplex area
• Standard bin
• Bridge unit area (if equipped)
• Finisher bins (if equipped)

Service Manual
Maintenance
Re s e t t i n g T h e M a i n t e n a n c e C o u n t e r
Printer diagnostics & adjustments > Supply Reset > Maintenance kit reset
2. Press OK or touch Start.

Service Manual
Maintenance
Cleaning Printer Parts

C l e a n i n g T h e Pr i n t e r
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior
of the printer, unplug the power cord from the electrical outlet and disconnect all cables from
the printer before proceeding.
ATTENTION ! RISQUE D’ÉLECTROCUTION : pour éviter tout risque d'électrocution lors du

nettoyage de l'extérieur de l'imprimante, débranchez le cordon d'alimentation électrique de la
prise et déconnectez tous les câbles de l'imprimante avant de continuer.
PRECAUCIÓN—RIESGO DE DESCARGA:Para evitar el riesgo de descarga eléctrica al limpiar el

exterior de la impresora, desconecte el cable de alimentación de la toma eléctrica y desconecte
todos los cables de la impresora antes de realizar la operación.
VORSICHT – STROMSCHLAGGEFAHR: Um das Risiko eines elektrischen Schlags beim Reinigen
des Druckergehäuses zu vermeiden, ziehen Sie das Netzkabel aus der Steckdose, und ziehen Sie
alle Kabel vom Drucker ab, bevor Sie fortfahren.
ATTENZIONE – PERICOLO DI SCOSSA ELETTRICA: Per evitare il rischio di scosse elettriche
quando si pulisce la parte esterna della stampante, scollegare il cavo di alimentazione dalla
presa a muro e scollegare tutti i cavi della stampante prima di procedere.
Note:
• Perform this task after every few months.

• Damage to the printer caused by improper handling is not covered by the printer warranty.
1. Turn off the printer, and then unplug the power cord from the electrical outlet.
2. Remove paper from the standard bin and manual feeder.
3. Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.
4. Wipe the outside of the printer with a damp, soft, lint-free cloth.
Note:
• Do not use household cleaners or detergents, as they may damage the finish of the printer.
• Make sure that all areas of the printer are dry after cleaning.
5. Connect the power cord to the electrical outlet, and then turn on the printer.

Service Manual
Maintenance
Cleaning The Scanner

1. Open the scanner cover.

Service Manual
Maintenance
2. Using a damp, soft, lint-free cloth, wipe the following areas:

• ADF glass
• ADF glass pad
• Scanner glass

Service Manual
Maintenance
• Scanner glass pad
3. Close the scanner cover.

If your printer has another ADF glass inside door C, then continue with the following steps.
4. Open door C.

Service Manual
Maintenance
5. Using a damp, soft, lint-free cloth, wipe the following areas:

• ADF glass pad in door C
• ADF glass in door C
6. Close the door.
C l e a n i n g T h e Pr i n t h e a d Le n s e s

Service Manual
Maintenance
3. Using a damp, soft, lint-free cloth, wipe the printhead lenses (A).

Service Manual
Parts Catalog
9

Service Manual
Parts Catalog
Legend
The following column headings are used in the parts catalog:
• Asm-index—Identifies the item in the illustration
• P/N—Identifies the part number of a FRU
• Units/mach—Refers to the number of units in a printer
• Units/opt—Refers to the number of units in an option
• Units/FRU—Refers to the number of units in a FRU
• Description—A brief description of the part
The following abbreviations are used in the parts catalog:
• NS (not shown) in the Asm-index column indicates that the part is procurable but is not shown in
the illustration.
• PP (parts packet) in the Description column indicates that the part is contained in a parts packet.

Service Manual
Parts Catalog
Assembly 1: 4.3-inch Control Panel
Removal
Asm-index P/N Units/mach Units/FRU Description procedure
1 130N01900 1 1 Speaker Speaker
Removal
2 117N02186 1 1 USB cable –
3 031N00249 1 1 Control panel –
rotation arm
4 130N01899 1 1 Headphone –
cable with clip
5 109N00848 1 1 Scanner top –

front cover
6 117N02202 1 1 4.3-inch control 4.3-inch Control
panel ribbon Panel Removal
cable

Service Manual
Parts Catalog
Removal
7 002N03375 1 1 4.3-inch control –
panel base
cover
panel assembly Panel Removal

panel bezel Panel Bezel
Removal
10 002N03383 1 1 Blank control
panel badge
cover
NS 030N00826 1 1 Front bracket Front Bracket
cover Cover Removal
NS 117N02185 1 1 Control panel –
power cable

Service Manual
Parts Catalog
Assembly 2: Covers

Service Manual
Parts Catalog
Removal
1 050N00721 1 1 Output bin Output Bin and
Paper Bail
Removal
2 002N03418 1 1 MFP cable cover –
3 002N03419 1 1 Top cover with Top Cover
fan Removal
4 030N00827 1 1 Front toner Flatbed Pivot
door pivot Link (Front Left)
bracket Removal
5 127N07965 1 1 System fan System fan
removal
6 002N03386 1 1 Rear cover Rear cover
removal
7 012N00548 1 1 MFP link
8 002N03376 1 1 Toner cover MFP Toner
with damper Cover Removal
9 002N03420 1 1 Right cover Right cover

removal
10 050N00718 1 1 250-sheet tray –
11 003N01189 1 2 Door straps –
12 002N03423 1 1 Front door Front Door

Removal
13 002N03421 1 1 Front middle Front Middle
cover Cover Removal
14 002N03417 1 1 Left cover Left cover
removal
15 055N00338 1 1 Front door inner Front Door
deflector Inner Deflector
Removal

Service Manual
Parts Catalog
Assembly 3: Paper Path and Frame
Removal
1 130N01902 1 1 Narrow media Narrow Media
sensor flag Sensor Flag
Removal
2 055N00336 1 1 Right fuser MFP Fuser
deflector Deflector Flag
Removal
3 126N00456 1 1 110 V Fuser Fuser removal
3 126N00457 1 1 220 V Fuser Fuser removal

Service Manual
Parts Catalog
Removal
4 046N00241 1 1 Printhead Printhead
removal
5 127N07961 1 1 Motor (fuser Motor (fuser
drive) drive) removal
6 117N02189 1 1 Subframe cable –
cover
7 001N00593 1 1 Lower right Lower right
subframe frame removal
8 022N02894 2 2 Pick tires Pick Tires
Removal
9 022N02898 1 1 Media feeder Tray 1 media
feeder removal
10 133N23275 1 1 Transfer module Transfer module
removal
11 133N23274 1 1 Transfer module Transfer module
guide guide removal
12 001N00594 1 1 Lower left Lower Left

subframe Frame Removal
13 007N01851 1 1 EP drive EP drive
assembly assembly
removal
NS 001N00595 4 4 Sub-frame foot –

Service Manual
Parts Catalog
Assembly 4: Electronics
Removal
1 109N00871 1 1 Controller board Controller board
removal
2 128N00557 1 1 Toner meter TMC card
card removal
3 112N00257 1 1 High-voltage HVPS removal
power supply
4 130N01896 4 1 Photo sensors: Sensor (Tray

• Sensor (tray Present)
present) Removal
• Sensor Sensor (Duplex)
(duplex) Removal

Service Manual
Parts Catalog
Removal
• Sensor (bin
full/narrow Sensor (Narrow
media) Media) Removal
5 130N01909 1 1 Weather station Weather station

removal
6 130N01895 1 1 Sensor (fuser Sensor (fuser
exit) exit) removal
7 105N02355 1 1 Low-voltage LVPS removal
power supply
(110 / 220V)

Service Manual
Parts Catalog
Assembly 5: Cables and Sensors
Removal
1 130N01901 1 1 Sensor (left Sensors (toner
toner patch patch) removal
with thermistor)
2 130N01903 1 1 Sensor (right Sensors (toner
toner patch patch) removal
with thermistor)

Service Manual
Parts Catalog
Removal
3 014N00521 1 1 Waste toner Waste toner
bottle contact bottle contact
block block removal
4 115N00937 4 1 Toner cartridge Toner Cartridge
contact Contacts
Removal
5A 126N00450 1 1 Fuser exit –
narrow media
to controller
board
5B 126N00451 1 1 Fuser/input –
sensor cable
5C 117N02191 1 1 LVPS to –
controller board
cable
5D 117N02190 1 1 EP motor to –
controller board
cable
5E 109N00858 1 1 Tray 2 to –
controller board
cable
5F 117N02193 1 1 HVPS to –
controller board
cable
5G 050N00709 1 1 Tray present –
sensor cable
5H 112N00258 1 1 AC power to –
LVPS cable
6 002N03381 1 1 Front and right Interlock Switch
side interlock Cover Assembly
switch cover Removal
assembly
NS 117N02192 1 1 Weather station Weather station

cable removal

Service Manual
Parts Catalog
Assembly 6: Scanner
Removal
1 109N00854 1 1 Flatbed scanner Flatbed Scanner
assembly Assembly
Removal
2 029N00445 1 1 Flatbed pivot Flatbed Pivot
link (rear right) Link (Rear
Right) Removal
3 011N00593 1 1 Release lever Release Lever

Removal

Service Manual
Parts Catalog
Removal
4 109N00855 1 1 Scanner right Scanner Right
cover Cover Removal
5 120N00570 1 1 Bin full flag Bin Full Flag
Removal
6 007N01852 1 1 Redrive unit Redrive Unit
Removal
7 029N00446 1 1 Flatbed pivot Flatbed Pivot
link (front left) Link (Front Left)
Removal
NS 026N00899 2 2 Redrive spacer –
screws

Service Manual
Parts Catalog
Assembly 7: ADF
Removal
1 022N02907 1 1 ADF assembly ADF Assembly
Removal (SADF/
RADF)
2 050N00720 1 1 ADF tray ADF Tray
Removal
3 003N01190 1 1 ADF right hinge –

Service Manual
Parts Catalog
Removal
4 004N00301 1 1 Flatbed cushion –
5 003N01191 1 1 ADF left hinge –
6 002N03430 1 1 ADF door

7 022N02896 1 1 ADF pick roller –
8 022N02897 1 1 ADF separator ADF Separator

roller Roller Removal
9 019N01153 1 1 ADF restraint –
pad
NS 032N00556 1 1 ADF FFC guide –

Service Manual
Parts Catalog
Assembly 8: Option Trays

Service Manual
Parts Catalog
Removal
1 – 1 1 Optional 650- 650-sheet Duo
sheet duo tray Tray Removal
2 022N02894 2 2 Pick tires Pick tire

removal
3 016N00349 1 1 650-sheet duo
tray insert
4 022N02895 2 1 650-sheet duo –

tray MPF rollers
5 – 1 1 550-sheet tray -
6 – 1 1 550-sheet tray -
insert

Service Manual
Printer Specifications
10

Service Manual
Power Consumption
P r o d u c t Po w e r C o n s u m p t i o n
The following table documents the power consumption characteristics of the product.
Note: Some modes may not apply to your product.
Mode Description Power consumption (Watts)

Printing The product is generating hard- One-sided: 530 Two-sided: 360
copy output from electronic
inputs.
Copy The product is generating hard- 485

copy output from hard-copy
original documents.
Scan The product is scanning hard-copy 28.5

documents.
Ready The product is waiting for a print 35
job.
Sleep Mode The product is in a high-level 1.44

energy-saving mode.
Hibernate The product is in a low-level 0.2

energy-saving mode.
Off The product is plugged into an 0.2

electrical outlet, but the power
switch is turned off.
The power consumption levels listed in the previous table represent time-averaged measurements.
Instantaneous power draws may be substantially higher than the average.
Values are subject to change. See www.xerox.com for current values.
Sleep Mode
This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves
energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is
automatically engaged after this product is not used for a specified period of time, called the Sleep
Mode Timeout.
Factory default Sleep Mode Timeout for this product 15
(in minutes):
By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and
120 minutes. Setting the Sleep Mode Timeout to a low value reduces energy consumption, but may
increase the response time of the product. Setting the Sleep Mode Timeout to a high value maintains
a fast response, but uses more energy.

Service Manual
Hibernate Mode
This product is designed with an ultra-low power operating mode called Hibernate mode. When
operating in Hibernate Mode, all other systems and devices are powered down safely.
The Hibernate mode can be entered in any of the following methods:
• Using the Hibernate Timeout
• Using the Schedule Power modes
Factory default Hibernate Timeout for this product in 3 days

all countries or regions
The amount of time the printer waits after a job is printed before it enters Hibernate mode can be
modified between one hour and one month.
Off Mode
If this product has an off mode which still consumes a small amount of power, then to completely
stop product power consumption, disconnect the power supply cord from the electrical outlet.
To t a l E n e r g y U s a g e
It is sometimes helpful to estimate the total product energy usage. Since power consumption claims
are provided in power units of Watts, the power consumption should be multiplied by the time the
product spends in each mode in order to calculate energy usage. The total product energy usage is
the sum of each mode's energy usage.

Service Manual
Selecting A Location For The Printer

• Leave enough room to open trays, covers, and doors and to install hardware options.
• Set up the printer near an electrical outlet.
• Make sure that airflow in the room meets the latest revision of theASHRAE 62 standard or the
CEN Technical Committee 156 standard.
• Provide a flat, sturdy, and stable surface.
• Keep the printer:
– Clean, dry, and free of dust
– Away from stray staples and paper clips
– Away from the direct airflow of air conditioners, heaters, or ventilators
– Free from direct sunlight and humidity extremes
• Observe the temperature range.
Operating temperature 10 to 32.2°C (50 to 90°F)
• Allow the following recommended amount of space around the printer for proper ventilation:
1 Top 305 mm (12 in.)
2 Rear 102 mm (4 in.)

3 Right side 76 mm (3 in.)

Service Manual
4 Front 508 mm (20 in.)

The minimum space needed in
front of the machine is 76 mm (3
in.).
5 Left side 76 mm (3 in.)

Service Manual
Noise Emission Levels

The following measurements were made in accordance with ISO 7779 and reported in conformance
with ISO 9296.
Note: Some modes may not apply to your product.
1-meter average sound pressure, dBA

Printing 53 (one-sided); 55 (two-sided)
Scanning 53
Copying 56
Ready 16
Values are subject to change. See www.xerox.com for current values.

Service Manual
Temperature Information
Operating temperature and relative humidity 10 to 32.2°C (50 to 90°F) and 15 to 80% RH 15.3 to
32.2°C (60 to 90°F) and 8 to 80% RH Maximum wet
Printer / cartridge / imaging unit long-termstorage1 bulb temperature2: 22.8°C (73°F) Non-condensing
environment
Printer / cartridge / imaging unit short-term shipping -40 to 43.3°C (-40 to 110°F)
1 Supplies shelf life is approximately 2 years. Thisis based on storage in a standard office environmentat 22°C
(72°F) and 45% humidity.
2 Wet-bulb temperature is determined by the air temperature and the relative humidity.

Service Manual
Enabling The Security Reset Jumper

Note:
• Before changing the security settings, ask for permission from your administrator.
• Resetting the printer deletes all security settings.
• For MFPs, replacing the controller board deletes all security settings.
• If LDAP is used to authenticate the copy function in MFPs, then the LDAP configuration and copy
function are no longer protected.
• To prevent the tampering of the jumper, secure the controller board cage with a Kensington lock.
To disable the effect of the jumper reset, select No Effect from the Security Reset Jumper Setting
section in the Security menu.
• If Enable Audit is activated from the Security Audit Log in the Miscellaneous section of the
Security menu, then the printer logs a message each time the jumper is reset.
To reset the jumper:
2. Access the controller board.
3. Locate the jumperat the JSEC1 connector on the controller board.
4. Move the jumper to cover the middle and exposed prongs.
Note: The movement of the jumper triggers the reset, not the jumper position.

Service Manual
Options and Features
11

Service Manual
Available Internal Options

• Memory cards
– PCIe
– DDR3 DRAM
– Flash memory
• Optional cards
– Font cards
– Firmware cards
– Forms and Bar Code
– PRESCRIBE
• Printer hard disk (SATA)
Note: Some options are available only in some printer models.

Service Manual
Adding Available Options In The Print Driver

Fo r W i n d o w s U s e r s
1. Open the printers folder.
2. Select the printer you want to update, and then do either of the following:
• For Windows 7 or later, select Printer properties.
• For earlier versions, select Properties.
3. Navigate to the Configuration tab, and then select Update Now - Ask Printer.
Fo r M a c i n t o s h U s e r s
1. From System Preferences in the Apple menu, navigate to your printer, and then select Options &
Supplies.
2. Navigate to the list of hardware options, and then add any installed options.

Service Manual
Input/output Configurations and Capacities

Table 11.1 Input sources
Number of standard Maximum number of Maximum number of

Printer model trays optional trays trays
C315 2 2 4
Table 11.2 Input capacities
Multipurpose Total Maximum

feeder standard input
Printer model Standard tray Manual slot capacity* capacity capacity
C315 250 1 100 251 1451
Paper capacity means 20-lb xerographic paper at ambient environment per sheet.
* Available only when a 650-sheet duo tray is installed.
Table 11.3 Output capacities
Printer model Standard output capacity Maximum output capacity

C315 150 150
Paper capacity means 20-lb xerographic paper at ambient environment per sheet.

Service Manual
Theory Of Operation
12

Service Manual
Theory Of Operation
Paper Path and Transport Components

For an image to be printed, the paper or specialty media has to move from an input source (such as a
tray) into the printer and eventually exit into an output source.
The most important component in this process is the paper itself. Old, damaged, or out-of-
specification paper can cause feed and transport problems. If you encounter problems, then always
check the paper first. In addition, check the printer and driver settings to see if the paper being used
matches the user’s settings.
The printer feed and transport components can fail and cause paper jams or other feed and transport
problems. These components should be examined for damage or wear and replaced if necessary.
Pa p e r Pa t h I n fo r m a t i o n
The printer has a simple C-shaped paper path. The tray 1 paper is shown in red and the optional 650-
sheet duo tray paper path is not shown.
Paper is fed from the rear of the printer and travels upward through the front cover.
The duplex unit is built into the front cover and Tray 1.
Note: The ACM is also known as the paper feed roller assembly.

Service Manual
Theory Of Operation
Tra n s p o r t Co m p o n e n t s
The paper is fed from the tray into the printer by a pick roll and sent to two sets of feed rollers which
time the paper to enter the Electrophotographic Process (EP Process) at just the right moment. The
feed rollers push the paper to the transfer module where the image is transferred to the page.
The transfer roller moves the paper to the fuser where heat and pressure are applied to the page. The
fuser rollers push the paper toward the exit bin and past the exit sensor. The exit rollers guide the
paper into the output bin.
Note: If the printer posts a paper jam message but no paper is found, then paper dust or paper
particles may have fallen into one of the sensor eyes. Use a can of compressed air to gently
clean the sensor.
Duplexing
Printers with duplex support use a secondary paper path to print on the second side of a sheet of
paper. The duplexing process is summarized as follows:
After the first side of the paper is printed and the trailing edge of the paper clears the fuser exit
sensor, the fuser motor engages to reverse the paper direction and feed it into the duplex unit. The
pick motor also reverses. The pick motor drives the duplex aligner rolls (A), which push the media
down to the bottom turnaround in the paper tray and gate aligner (B).
Note: While the sheet is being transported through the duplex unit, it is the only sheet of paper
being processed by the print engine. A user should not attempt to insert a sheet of paper into
the manual paper feed while a duplex job is being processed. This would cause a paper jam
error.
When the trailing edge of the media clears the fuser, the fuser engine rotates forward to prepare the
fuser for the page traveling though the duplex unit.
As the media reaches the gate aligner, a sensor (S1) is triggered, indicating the presence of the
leading edge.
When the S1 sensor is triggered, the paper continues to the (S2) sensor. When the S2 signal is
detected, the speed of the pick motor is adjusted to accommodate the speed of the transfer belt,
ensuring the proper registration of the image on the media. The paper travels to the transfer module
(C), and the second image is transferred to the reverse side of the media.
Once the image is transferred, the media travels to the fuser (D), the fuser exit rolls (E), and then to
the output bin.

Service Manual
Theory Of Operation

Service Manual
Theory Of Operation
Print Engine Theory

E l e c t r o p h o t o g ra p h i c Pr o c e s s ( E P Pr o c e s s )
The method that all laser and LED printers use to print is called the electrophotographic process.
These machines use differences in charge to manipulate and move toner from the print cartridge to
the printed page.
Even though the basic EP process is the same for every laser and LED printer, the specifics for each
printer are different.
E l e c t r o p h o t o g ra p h i c Pr o c e s s B a s i c s
This printer is a single-laser printer that uses four print cartridges (cyan, yellow, magenta, and black)
to create text and images on paper.
The printer has four photoconductor units (sometimes called a photodeveloper cartridge or PC unit)
built into the print cartridges and transfer module. Each color toner is painted to its respective
photoconductor unit at the same time. The transfer belt passes under the four photoconductor units
and the four-color image is produced and transferred to the paper in one pass.
During the printing process, the printer follows the six basic EP process steps to create its output to
the page.
1. Charge the photoconductor units.
2. Expose the photoconductor units with the laser.
3. Develop toner on the photoconductor units.
4. First transfer to the transfer module, and second transfer to the paper.
5. Fuse the toner to the paper.
6. Clean/erase the photoconductor units and the transfer module.
In summary, the printer controller board receives print data and the command to print. The controller
board then initiates the print process. The controller board is the command center for the EP process
and coordinates the various motors and signals.
The high-voltage power supply (HVPS) sends charge to various components in the EP process. The
laser fires on the photoconductor units and alters the surface charge relative to the planed image for
each photoconductor unit. Each photoconductor unit rotates past its respective developer roll, and
toner is developed on the surface of each photoconductor unit. The four separate color images are
then transferred to the transfer belt on the transfer module as it passes under the photoconductors.
After the image is transferred to the transfer belt, the photoconductor units are cleaned and
recharged.
The transfer belt carries the four-colored image towards the transfer rollers. Paper is picked up from
the tray and carried to the transfer roll where the image is transferred from the transfer belt to the
paper. The timing of the paper pick is determined by the speed of the transfer belt.
The paper is carried to the fuser rollers where heat and pressure are applied to the page to
permanently bond the toner to the page. The fuser rollers push the paper into the output bin. The
transfer unit is cleaned and the process begins again for the next page.

Service Manual
Theory Of Operation
Step 1: Charge
During the charge step, voltage is sent from the HVPS to the charge roller beside each of the four
photoconductor units. In this printer, the charge roll is part of the photoconductor unit in the print
cartridges.
The charge roller puts a uniform negative charge over the entire surface of the photoconductor unit
to prepare it for the laser beam.
Step 2: Expose
During the expose step, the laser fires a focused beam of light at the surface of each photoconductor
unit and writes an invisible image, called a latent image or electrostatic image, for each color.
The laser beam discharges only the surface where the beam hits the photoconductor unit. This
discharge creates a difference in charge potential between the exposed area and the rest of the
photoconductor unit surface.
S te p 3 : De ve l o p
When the laser exposes the photoconductor unit, the HVPS sends charge to the developer roll. For
each color, the print cartridge engages the photoconductor unit so it is in contact with the surface.
Because of the charge difference between the toner on the developer roller and the electrostatic
image created by the laser, the toner is attracted to areas of the photoconductor unit surface
exposed by the laser.
This process is similar to using glue to write on a can and then rolling it over glitter. The glitter sticks
to the glue but does not stick to the rest of the can.
S t e p 4 a : F i r s t Tra n s fe r
When the latent images are developed on each photoconductor unit, the HVPS sends voltage to the
first transfer rollers inside the transfer module.
The charge difference between the developed toner image on the photoconductor unit surface and
the first transfer roller causes the images to transfer to the surface of the transfer belt for each color.
This transfer occurs during a direct surface-to-surface contact between the photoconductor units and
the transfer belt.
S t e p 4 b : S e c o n d Tra n s fe r
When the four planes of color are transferred to the transfer belt from the photoconductor units, the
image is carried toward the transfer roller, which is also part of the transfer module. Based on the
speed of the transfer belt, the proper time to send the signal to pick the paper from an input source is
determined. The pick is timed so that the paper passes between the transfer belt and transfer roller
when the image on the belt reaches the second transfer area.
The HVPS sends voltage to the transfer roller to create a positive charge. When the image on the
transfer belt reaches the transfer roller, the negatively charged toner clings to the paper, and the
entire image is transferred from the transfer belt to the paper.

Service Manual
Theory Of Operation
S t e p 5 : Fu s e
When the image has been fully transferred to the paper, the transfer roller helps move the paper into
the fuser area.
The fuser applies heat and pressure to the page to melt the toner particles and bond them
permanently to the paper. The fuser moves the paper to the redrive rolls which move the paper to the
output bin.
S t e p 6 : C l e a n / e ra s e
Two main cleaning processes take place during the EP process. One process cleans the transfer belt,
and the other cleans the photoconductor units.
Transfer module clean
When the toner image on the transfer belt has been transferred to the page, the transfer belt rotates
around and is cleaned by the cleaning blade. The cleaning occurs for every page that is printed.
After the toner is moved to the cleaning blade, the toner is moved to the waste toner area using an
auger system.
Photoconductor clean/erase
After each plane of color has been transferred to the transfer belt from the photoconductor units, a
cleaning blade scrapes the remaining toner from the surface of each photoconductor unit.
The photoconductor unit surface is prepared to restart the EP process. This cleaning/erasing cycle
happens after each plane of color is transferred to the transfer belt.

Service Manual
Theory Of Operation
ADF and Flatbed Scanner Theory

DA D F P a p e r P a t h
1 ADF tray
2 Pick roller
3 Feed roller
4 Separator roller
5 Deskew roller
6 First scan area
7 Transport roller 1
8 Transport roller 2
9 Second scan area

10 Exit roller
11 ADF bin
After the sensor (ADF paper present) detects paper in the ADF tray, the pick roller drops and advances
the paper into the ADF.
The paper passes through the feed roller and separator roller. The separator roller minimizes the
possibility of feeding multiple sheets.
The paper then actuates the sensors (pick and deskew). The sensor (pick) detects the leading edge of
the paper and adjusts the pick/feed timings while the sensor (deskew) detects the paper for any skew.
The deskew roller slows down the paper to perform the skew correction.
Note: The motor (pick) runs the pick and feed rollers.

Service Manual
Theory Of Operation
For duplex scan jobs, the paper actuates the sensor (ADF first scan) and proceeds to the first scan
area. Failure to actuate the sensor results to a paper jam error. The back side of the document is
scanned.
The transport rollers continue to advance the paper until it actuates the sensor (ADF second scan)
and reaches the second scan area. For simplex or duplex scan jobs, the front side of the document is
scanned on the second scan area.
The exit roller picks and drops the paper into the ADF bin. The motor (transport) runs the transport,
deskew, and exit rollers.
DA D F P a p e r P a t h S e n s o r s
# Sensor Function
1 ADF paper present • Detects paper presence in the
ADF tray
• Raises the pick arm after the
last sheet to prepare for the
next batch of scanning
2 ADF pick Detects the leading edge of the

incoming sheet and adjusts pick/
feed timings
3 ADF skew Detects skew of the incoming

sheet and applies necessary
deskew algorithm

Service Manual
Theory Of Operation
# Sensor Function
4 ADF first scan Detects the paper about to be
scanned at its back side
5 ADF second scan Detects the paper about to be
scanned at its front side
R A D F Pa p e r Pa t h
1 ADF tray
2 Pick roller
3 Feed roller
4 Separator roller
5 Deskew roller
6 Transport roller
7 Scan area
8 Exit roller 1
9 Exit roller 2
10 ADF bin
After the sensor (ADF paper present) detects paper in the ADF tray, the pick roller drops and advances
the paper into the ADF.

Service Manual
Theory Of Operation
The paper passes through the feed roller and separator roller. The separator roller minimizes the
possibility of feeding multiple sheets.
The paper then actuates the sensors (pick and deskew). The sensor (pick) detects the leading edge of
the paper and adjusts the pick/feed timings while the sensor (deskew) detects the paper for any
skews. The deskew roller slows down the paper to perform the skew correction.
Note: The motor (pick) runs the pick and feed rollers.
After the skew correction is completed, the transport roller advances the paper to the scan area. But
before the image acquisition process can start, the paper must actuate the sensor (ADF scan). Failure
to actuate the sensor results in a paper jam. The first side of the document is scanned.
If the scan job is simplex, then exit roller 1 advances the paper until it is picked up and moved by exit
roller 2 into the ADF bin. The motor (transport) runs the transport, deskew, and exit rollers.
If the scan job is duplex, then the motor (pick) rotation is reversed such that exit roller 2 pulls the
paper back into the ADF. The paper actuates the sensor (ADF pick), and then moves until it reaches
the scan area for the second time. Like the first pass of the paper, the image acquisition process is
repeated for the second side of the paper. Before the paper exits, it goes back again to the ADF for
the third time, but no imaging occurs. This pass is to turn the paper over to the original side up. On
the third pass of the paper, exit roller 2 does not reverse and the paper passes out of the ADF.

Service Manual
Theory Of Operation
R A D F Pa p e r Pa t h S e n s o r s
# Sensor Function
1 ADF paper present • Detects paper presence in the
ADF tray
• Raises the pick arm after the
last sheet to prepare for the
next batch of scanning
2 ADF pick Detects the leading edge of the

incoming sheet and adjusts pick/
feed timings
3 ADF skew Detects skew of the incoming

sheet and applies necessary
deskew algorithm

Service Manual
Theory Of Operation
# Sensor Function
4 ADF scan Detects the paper about to be
scanned
5 ADF duplex Detects the leading edge of the
paper for duplex scanning
Fl a t b e d S c a n n e r D r i ve
1 Scanner glass
2 Motor (FB scanner)

3 Sensor (FB CIS home)
The flatbed scanner has a scanner lamp that is used to illuminate the surface of the document. The
reflections produced are processed to create the scan image.
For flatbed scan jobs, the flatbed scanner moves across the scanner glass area to scan the front side
of the document (facedown). The motor (FB scanner) controls the scanner position. The scanner is
detected at its home position by the sensor (FB CIS home).
For ADF scan jobs, the flatbed scanner stays at the left to scan the document.

Service Manual
Theory Of Operation
Color Theory
Co l o r T h e o r y
W h a t I s R G B Co l o r ?
Red, green, and blue light can be added together in various amounts to produce a large range of
colors observed in nature. For example, red and green can be combined to create yellow. Televisions
and computer monitors create colors in this manner. RGB color is a method of describing colors by
indicating the amount of red, green, or blue needed to produce a certain color.
W h a t I s C M Y K Co l o r ?
Cyan, magenta, yellow, and black inks or toners can be printed in various amounts to produce a large
range of colors observed in nature. For example, cyan and yellow can be combined to create green.
Printing presses, inkjet printers, and color laser printers create colors in this manner. CMYK color is a
method of describing colors by indicating the amount of cyan, magenta, yellow, and black needed to
reproduce a particular color.
H o w I s Co l o r S p e c i fi e d I n A D o c u m e n t To B e Pr i n t e d ?
Software programs typically specify document color using RGB or CMYK color combinations. They
also allow users to modify the color of each object in a document. For more information, see the
software program Help topics.
H o w D o e s T h e Pr i n t e r K n o w W h a t Co l o r To Pr i n t ?
When a user prints a document, information describing the type and color of each object is sent to
the printer. The color information is passed through color conversion tables that translate the color
into the appropriate amounts of cyan, magenta, yellow, and black toner needed to produce the
desired color. The object information determines the application of color conversion tables. For
example, one type of color conversion table can be applied to text while applying a different color
conversion table to photographic images.
S h o u l d I U s e Po s t s c r i p t o r P C L E m u l a t i o n ? W h a t S e t t i n g s P r o d u c e
T h e B e s t Co l o r ?
We recommend the PostScript driver for best color quality. The default settings in the PostScript driver
provide the preferred color quality for the majority of printouts.
W h y D o e s n ' t T h e Pr i n t e d Co l o r M a t c h T h e Co l o r I S e e O n T h e
Co m p u t e r S c r e e n ?
The color conversion tables used in Auto Color Correction mode generally approximate the colors of a
standard computer monitor. However, because of technology differences that exist between printers
and monitors, many colors can also be affected by monitor variations and lighting conditions.

Service Manual
Theory Of Operation
T h e P r i n t e d Pa g e A p p e a r s T i n t e d . C a n I A d j u s t T h e C o l o r ?
Sometimes a printed page may appear tinted (for example, everything looks too red). This tint can be
caused by environmental conditions, paper type, lighting conditions, or user preference. Adjust the
Color Balance setting to create a more preferable color. Color Balance lets the user make subtle
adjustments to the amount of toner being used in each color plane. Selecting positive or negative
values for cyan, magenta, yellow, and black (from the Color Balance menu) can slightly increase or
decrease the amount of toner used for the chosen color. For example, if a printed page has a red tint,
then decreasing both magenta and yellow can improve the color balance.
W h a t I s M a n u a l Co l o r Co r r e c t i o n ?
When manual color correction is enabled, the printer uses user-selected color conversion tables to
process objects. However, Color Correction must be set to Manual, or no user-defined color conversion
can be implemented. Manual color correction settings are specific to the type of object being printed
(text, graphics, or images), and how the color of the object is specified in the software program (RGB
or CMYK combinations).
Note:
• Manual color correction is not useful if the software program does not specify colors with RGB or
CMYK combinations. It is also not effective in situations in which the software program or the
computer operating system controls the adjustment of colors.
• The color conversion tables—applied to each object when Color Correction is set to Auto—
generate preferred colors for the majority of documents.
To manually apply a different color conversion table:
1. From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color
Correction.
2. Select Manual, and then touch Color Correction Content.
3. Select the appropriate color conversion table for the affected object type.

Service Manual
Theory Of Operation
Object type Color conversion tables
RGB Image • Vivid—Produces brighter, more saturated colors

and may be applied to all incoming color formats.
RGB Text
• sRGB Display—Produces an output that
RGB Graphics approximates the colors shown on a computer
monitor. Black toner usage is optimized for
printing photographs.
• Display—True Black—Produces an output that
approximates the colors shown on a computer
monitor. Uses only black toner to create all levels
of neutral gray.
• sRGB Vivid—Provides an increased color
saturation for the sRGB display color correction.
Black toner usage is optimized for printing
business graphics.
• Off—No color correction is implemented.
CMYK Image • US CMYK—Applies color correction to

approximate the SWOP (Specifications for Web
CMYK Text
Offset Publishing) color output.
CMYK Graphics • Euro CMYK—Applies color correction to
approximate EuroScale color output.
• Vivid CMYK—Increases the color saturation of
the US CMYK color correction setting.
• Off—No color correction is implemented.
H o w C a n I M a t c h A Pa r t i c u l a r C o l o r ( s u c h A s A C o r p o r a t e L o g o ) ?
From the printer Quality menu, nine types of Color Samples sets are available. These sets are also
available in the Color Samples page of the Embedded Web Server. Selecting any sample set
generates a multiple-page printout consisting of hundreds of colored boxes. Either a CMYK or RGB
combination is located on each box, depending on the table selected. The observed color of each box
is obtained by passing the CMYK or RGB combination labeled on the box through the selected color
conversion table.
To print color sample pages:
1. From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Samples >
Print Color Samples.
2. Select the appropriate color conversion table to print.
By examining Color Samples sets, a user can identify the box whose color is the closest to the desired
color. The color combination labeled on the box can then be used for modifying the color of the
object in a software program. For more information, see the software program Help topics. Manual
color correction may be used for the selected color conversion table for the particular object.
Selecting which Color Samples set to use for a particular color-matching problem depends on the
Color Correction setting being used (Auto, Off, or Manual), the type of object being printed (text,
graphics, or images), and how the color of the object is specified in the software program (RGB or
CMYK combinations). When the printer Color Correction setting is set to Off, the color is based on the
print job information; and no color conversion is implemented.

Service Manual
Theory Of Operation
Note: The Color Samples pages are not useful if the software program does not specify colors
with RGB or CMYK combinations. The software program or the computer operating system
sometimes may adjust the RGB or CMYK combinations specified in the program through color
management. The resulting printed color may not be an exact match of the Color Samples
pages.
W h a t A r e D e t a i l e d Co l o r S a m p l e s a n d H o w D o I A c c e s s T h e m ?
Detailed Color Samples sets are available in the Embedded Web Server of a network printer. A
detailed Color Samples set contains a range of shades (shown as colored boxes) that are similar to a
user-defined RGBor CMYK value. The likeness of the colors in the set are dependent on the value
entered in the RGB or CMYK Increment box.
To access a detailed Color Samples set from the Embedded Web Server:
1. From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Samples >
Print Color Samples.
2. Select Advanced to narrow the set to one color range.
3. Select the appropriate color conversion table to print.
4. Enter the RGB or CMYK color number.
5. Enter an increment value from 1 to 255.
Note: The closer the value is to 1, the narrower the color sample range appears.
6. Select Print.

Service Manual
Theory Of Operation

Service Manual
Acronyms
13

Service Manual
Acronyms
Acronyms
ASIC Application-Specific Integrated Circuit
BLDC Brushless DC Motor

BOR Black Only Retract
C Cyan
CCD Charge Coupled Device
CCP Carbonless Copy Paper
CIS Contact Image Sensors
CRC Cyclic Redundancy Check
CSU Customer Setup
CTLS Capacitance Toner Level Sensing
DIMM Dual Inline Memory Module
DRAM Dynamic Random Access Memory
EDO Enhanced Data Out

EP Electrophotographic Process
EPROM Erasable Programmable Read-Only Memory
ESD Electrostatic Discharge
FRU Field Replaceable Unit
GB Gigabyte
HCF High-Capacity Feeder
HCIT High-Capacity Input Tray
HCOF High-Capacity Output Finisher
HVPS High Voltage Power Supply
K Black
LCD Liquid Crystal Display
LDAP Lightweight Directory Access Protocol
LED Light-Emitting Diode
LVPS Low Voltage Power Supply
M Magenta
MB Megabyte
MFP Multifunction Printer

Service Manual
Acronyms
MPF Multipurpose Feeder
MROM Masked Read Only Memory
MS Microswitch
NVM Non-volatile Memory
NVRAM Non-volatile Random Access Memory
OEM Original Equipment Manufacturer
OPT Optical Sensor
PC Photoconductor
pel, pixel Picture element
POR Power-On Reset

POST Power-On Self Test
PSD Position Sensing Device
PWM Pulse Width Modulation

RIP Raster Imaging Processor
ROM Read Only Memory
SDRAM Synchronous Dual Random Access Memory
SIMM Single Inline Memory Module
SRAM Static Random Access Memory
TPS Toner Patch Sensing
UICC User Interface Controller Card

UPR Used Parts Return
V ac Volts alternating current
V dc Volts direct current

VTB Vacuum Transport Belt
Y Yellow

Service Manual
Acronyms

Service Manual
Part Number Index
14
P/N Part name
001N00593 Lower right subframe
001N00594 Lower left subframe

001N00595 Sub-frame foot
002N03375 4.3-inch control panel base cover
002N03376 Toner cover with damper
002N03380 4.3-inch control panel assembly
002N03381 Front and right side interlock switch cover assembly
002N03383 Blank control panel badge cover
002N03386 Rear cover

002N03417 Left cover
002N03418 MFP cable cover
002N03419 Top cover with fan
002N03420 Right cover
002N03421 Front middle cover

002N03423 Front door
002N03430 ADF door
003N01189 Door straps
003N01190 ADF right hinge
003N01191 ADF left hinge
004N00301 Flatbed cushion

007N01851 EP drive assembly
007N01852 Redrive unit

011N00593 Release lever
012N00548 MFP link
014N00521 Waste toner bottle contact block
016N00349 650-sheet duo tray insert
019N01153 ADF restraint pad
022N02894 Pick tires

Service Manual
Part Number Index
P/N Part name

022N02895 650-sheet duo tray MPF rollers
022N02896 ADF pick roller
022N02897 ADF separator roller
022N02898 Media feeder

022N02907 ADF assembly
026N00899 Redrive spacer screws
029N00445 Flatbed pivot link (rear right)
029N00446 Flatbed pivot link (front left)
030N00826 Front bracket cover

030N00827 Front toner door pivot bracket
031N00249 Control panel rotation arm
032N00556 ADF FFC guide
046N00241 Printhead
050N00709 Tray present sensor cable
050N00718 250-sheet tray
050N00720 ADF tray
050N00721 Output bin
055N00336 Right fuser deflector
056N00215 4.3-inch control panel bezel
105N02355 Low-voltage power supply (110 / 220V)
109N00848 Scanner top front cover
109N00854 Flatbed scanner assembly
109N00855 Scanner right cover
109N00858 Tray 2 to controller board cable
109N00871 Controller board

112N00257 High-voltage power supply
112N00258 AC power to LVPS cable
115N00937 Toner cartridge contact
117N02185 Control panel power cable
117N02186 USB cable

Service Manual
Part Number Index
P/N Part name

117N02189 Subframe cable cover
117N02190 EP motor to controller board cable
117N02191 LVPS to controller board cable
117N02192 Weather station cable
117N02193 HVPS to controller board cable
117N02202 4.3-inch control panel ribbon cable
120N00570 Bin full flag
126N00450 Fuser exit narrow media to controller board

126N00451 Fuser/input sensor cable
126N00456 110 V Fuser

126N00457 220 V Fuser
127N07961 Motor (fuser drive)
127N07965 System fan
128N00557 Toner meter card

130N01895 Sensor (fuser exit)
130N01896 Photo sensors
130N01899 Headphone cable with clip
130N01900 Speaker
130N01901 Sensor (left toner patch with thermistor)
130N01902 Narrow media sensor flag
130N01903 Sensor (right toner patch with thermistor)
130N01909 Weather station

133N23274 Transfer module guide
133N23275 Transfer module

Service Manual
Part Number Index

Service Manual
Part Name Index
15
P/N Part name
126N00456 110 V Fuser
126N00457 220 V Fuser
050N00718 250-sheet tray
002N03380 4.3-inch control panel assembly
002N03375 4.3-inch control panel base cover
056N00215 4.3-inch control panel bezel
117N02202 4.3-inch control panel ribbon cable
016N00349 650-sheet duo tray insert
022N02895 650-sheet duo tray MPF rollers
112N00258 AC power to LVPS cable
022N02907 ADF assembly
002N03430 ADF door

032N00556 ADF FFC guide
003N01191 ADF left hinge
022N02896 ADF pick roller
019N01153 ADF restraint pad
003N01190 ADF right hinge
022N02897 ADF separator roller
050N00720 ADF tray
120N00570 Bin full flag
002N03383 Blank control panel badge cover
117N02185 Control panel power cable
031N00249 Control panel rotation arm
109N00871 Controller board

003N01189 Door straps
007N01851 EP drive assembly
117N02190 EP motor to controller board cable

Service Manual
Part Name Index
P/N Part name

004N00301 Flatbed cushion
029N00446 Flatbed pivot link (front left)
029N00445 Flatbed pivot link (rear right)
109N00854 Flatbed scanner assembly
002N03381 Front and right side interlock switch cover assembly
030N00826 Front bracket cover

002N03423 Front door
055N00338 Front door inner deflector
002N03421 Front middle cover
030N00827 Front toner door pivot bracket
126N00450 Fuser exit narrow media to controller board

126N00451 Fuser/input sensor cable
130N01899 Headphone cable with clip
112N00257 High-voltage power supply
117N02193 HVPS to controller board cable

002N03417 Left cover
105N02355 Low-voltage power supply (110 / 220V)
001N00594 Lower left subframe

001N00593 Lower right subframe
117N02191 LVPS to controller board cable

022N02898 Media feeder
002N03418 MFP cable cover
012N00548 MFP link
127N07961 Motor (fuser drive)
130N01902 Narrow media sensor flag
050N00721 Output bin
130N01896 Photo sensors

046N00241 Printhead
002N03386 Rear cover
026N00899 Redrive spacer screws

Service Manual
Part Name Index
P/N Part name

007N01852 Redrive unit
011N00593 Release lever
002N03420 Right cover
055N00336 Right fuser deflector
109N00855 Scanner right cover
109N00848 Scanner top front cover
130N01895 Sensor (fuser exit)

130N01901 Sensor (left toner patch with thermistor)
130N01903 Sensor (right toner patch with thermistor)
130N01900 Speaker
001N00595 Sub-frame foot

117N02189 Subframe cable cover
127N07965 System fan
115N00937 Toner cartridge contact
002N03376 Toner cover with damper
128N00557 Toner meter card

002N03419 Top cover with fan
133N23275 Transfer module

133N23274 Transfer module guide
109N00858 Tray 2 to controller board cable
050N00709 Tray present sensor cable
117N02186 USB cable

014N00521 Waste toner bottle contact block
130N01909 Weather station
117N02192 Weather station cable

Service Manual
Part Name Index

Service Manual

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Version 1.

Xerox® C315 Color Multifunction

Product: Xerox® C315 Color Multifunction Printer

Title: Xerox® C315 Color Multifunction Printer Service Manual

Part Number: 702P08675

Publication Status: Launch release

Publication Date: January 2022

800 Phillips Road

Webster, New York, 14580

Other company trademarks are also acknowledged.

3 General Information ..............................................................................................................27

4 Diagnostics and Troubleshooting........................................................................................37

Xerox® C315 Color Multifunction Printer 3

Fixing Print Quality Issues ...................................................................................................... 42

4 Xerox® C315 Color Multifunction Printer

84 User Attendance Errors ............................................................................................. 139

5 Service Menus....................................................................................................................... 265

Xerox® C315 Color Multifunction Printer 5

Using The Home Screen................................................................................................. 267

6 Parts Removal ....................................................................................................................... 293

6 Xerox® C315 Color Multifunction Printer

Entering The TPS Characterization Data ........................................................................ 311

Xerox® C315 Color Multifunction Printer 7

Top Cover Removal ........................................................................................................ 401

7 Component Locations......................................................................................................... 447

8 Maintenance ........................................................................................................................ 473

9 Parts Catalog ........................................................................................................................ 483

10 Printer Specifications ........................................................................................................ 501

11 Options and Features ....................................................................................................... 509

12 Theory Of Operation......................................................................................................... 513

Flatbed Scanner Drive .................................................................................................... 525

13 Acronyms ............................................................................................................................ 531

14 Part Number Index ........................................................................................................... 535

10 Xerox® C315 Color Multifunction Printer

Xerox® C315 Color Multifunction Printer 11

12 Xerox® C315 Color Multifunction Printer

Xerox® C315 Color Multifunction Printer 13

CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.

CAUTION—HOT SURFACE: Indicates a risk of burn if touched.

CAUTION—TIPPING HAZARD: Indicates a crush hazard.

CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.

CAUTION—MOVING PARTS: Indicates a risk of laceration or abrasion injuries from rotating

ATTENTION ! RISQUE D’ÉLECTROCUTION : Signale un risque d'électrocution.

ATTENTION ! SURFACE CHAUDE : Signale un risque de brûlure de contact.

ATTENTION ! RISQUE DE BASCULEMENT : Signale un risque d'écrasement.

ATTENTION ! RISQUE DE PINCEMENT : Signale un risque de pincement entre des pièces

14 Xerox® C315 Color Multifunction Printer

PRECAUCIÓN—RIESGO DE LESIONES: Indica que existe riesgo de lesiones.

PRECAUCIÓN—RIESGO DE DESCARGA:Indica que existe riesgo de descarga eléctrica.

PRECAUCIÓN—SUPERFICIE CALIENTE:Indica que existe riesgo de sufrir quemaduras por

PRECAUCIÓN—RIESGO DE DESCARGA ELÉCTRICA:Existe riesgo de atrapamiento entre las

PRECAUCIÓN—PARTES MÓVILES: Indica que existe riesgo de lesiones por laceración o

VORSICHT – KIPPGEFAHR: Weist auf Quetschgefahr hin.

Xerox® C315 Color Multifunction Printer 15

I diversi tipi di messaggi di attenzione sono:

ATTENZIONE – PERICOLO DI SCOSSA ELETTRICA: Indica il rischio di scosse elettriche.

ATTENZIONE – SUPERFICIE SURRISCALDATA:Indica il rischio di bruciarsi al contatto.

ATTENZIONE – PERICOLO DI RIBALTAMENTO: Indica il pericolo di essere schiacciati.

ATTENZIONE – PERICOLO DI SCHIACCIAMENTO: Indica il rischio di intrappolamento tra