Maintenance

Manual

M5000-M6000 Series
Maintenance Manual for Pantum Monochrome Laser MFP
Legal Notice

Trademark

Pantum and Pantum logos are registered trademarks of Zhuhai Seine Technology Co.,
Ltd.
Microsoft, Windows, Windows server, and Windows Vista are trademarks registered by
Microsoft Corporation in the United States and/or other countries/regions.
The ownership to the names of the software in this manual belongs to the companies
taking possession of them, respectively, in accordance with corresponding license
agreement.
The other products and brand names herein are the registered trademarks, logos, or
service marks of their respective owners.

Copyright

The copyright of this manual is owned by Zhuhai Seine Technology Co., Ltd.
It is prohibited to copy, translate, modify and transmit this manual by any means or forms
without the prior written consent of Zhuhai Seine Technology Co., Ltd.

Version: V 1.0

Disclaimer

Zhuhai Seine Technology Co., Ltd. reserves the right to make changes to this manual.
The information contained herein is subject to change without notice.
Users are responsible for any damage arising from failure to follow this manual.
Meanwhile, apart from the express warranty made in the product maintenance manual or
service commitment, Zhuhai Seine Technology Co., Ltd. hasn't made any express or
implied warranty or guarantee in relation to this manual (including typesetting or words).
Copying, printing, scanning (or reproduction by other means) of this product to create
certain documents or images may be prohibited by the local laws. If you are uncertain
about the legality of using this product to create certain documents or images, you should
consult your legal advisor in advance.

I
Safety Information
Please read the following safety warnings carefully and make sure you understand them
before starting maintenance procedures.

Important Precautions

To avoid the possible risk of damage to the product, it is strongly recommended that
maintenance be carried out by trained technicians from Pantum, rather than untrained
personnel. User must bear the responsibility for any personal injury or product damage
occurring during maintenance of the product and the components specified in this manual.
Therefore, you must read this manual carefully before performing the maintenance in
order to carry out correct operation and maintenance of this product.

Please keep this manual for future maintenance purposes.

Hazard warnings, notices, and annotated instructions:

* To avoid personal injury, please play attention to all warnings.

* To maintain the printer properly and avoid damage, please follow the warnings.
* Please note the relevant prompts while maintaining the printer.
* Warnings listed in this manual are as follows:

II
Installation

Place the machine on a flat, stable surface that is difficult to vibrate and to be hit, such as
a desktop. Place the machine next to a standard and grounded electrical socket. The
ambient temperature of the installation site should be between 50 to 90 degrees F (10 to
32.5 degrees C), with relative humidity between 20% and 80%.

Note:

 Do not install the printer in crowded areas.

 Do not place the printer near heaters, refrigerators, air conditioners, or fluid and
chemical products.
 The printer must not be exposed to direct sunlight or installed in overheated, damp,
and dusty areas.
 Do not connect the printer to a wall socket or power supply outlet controlled by an
autotimer.
 A power failure will cause loss of the device’s memory.
 Do not connect the printer to a power supply outlet that shares the same circuit as
high-power appliances or other devices which could cause an overload.
 Avoid placing the printer near speakers or cordless telephone docks.
 Ensure adequate ventilation while using the printer for long periods or printing in bulk
in a poorly ventilated room.

III
Laser Safety

Laser radiation is harmful to the human body. To avoid laser radiation, please do not
disassemble the printer without reading the Maintenance Manual !
The printer follows the provisions of Class 1 laser products under the CFR standard. The
printer has a Class Ⅲ b laser diode, which has no laser radiation among the laser
components.
The following label is attached to the laser components inside the printer.

IV
Regulatory Information

This symbol indicates that this product cannot be thrown away together with
other waste. Used electrical and electronic equipment must be sent to a
designated collection point for recycling.

This product is only suitable for indoor use.

European Community (EC) Directive Compliance

This product complies with the protection requirements related to the
electromagnetic compatibility and safety of electrical equipment (designed
for use within certain voltage limits), as issued in the Member States
Approximate and Coordinative Regulations of EU Directives 2004/108/EC
and 2006/95/EC.
This product is manufactured by: Zhuhai Seine Technology Co., Ltd., No. 63
North Pearl Road, Xiangzhou District, Zhuhai City, Guangdong Province,
People's Republic of China.
For information about the Compliance Statement for the requirements in
these directives, please obtain these from an authorized representative.
This product complies with the Class B range of EN 55022 and the safety
requirements of EN 60950.
This printer is fully compliant with ROHS Directive 2009/95/EC and the
revised directive 2011/65/EU's requirements for managing toxic and
hazardous substances.

This product is intended for safe use in non-tropical areas.

This product may only be safely used at altitudes of approx 6,500 ft (2,000
m) and below.

V
Table of Contents
1 An Introduction to the Product............................................................................................ 1–1
1.1 Overview .................................................................................................................. 1–2
1.1.1 Front View (1).............................................................................................. 1–2
1.1.2 Front View (2).............................................................................................. 1–3
1.1.3 Rear View .................................................................................................... 1–4
1.1.4 Overview of the Control Panel .................................................................. 1–5
1.1.5 Display Screen ............................................................................................ 1–6
1.2 Product Specifications ........................................................................................... 1–7
1.2.1 General Specifications ............................................................................... 1–7
1.2.2 Scanning Specifications ............................................................................ 1–8
1.2.3 Printing Specifications ............................................................................... 1–9
1.2.4 Copy Specifications .................................................................................. 1–10
1.2.5 Consumables Specifications................................................................... 1–11
2 Installation and Basic Instructions ....................................................................................... 2–1
2.1 Packing List ............................................................................................................. 2–2
2.2 Machine Installation ............................................................................................... 2–3
2.3 Driver Installation and Uninstallation ................................................................... 2–7
2.3.1 Based on Windows® System .................................................................... 2–7

2.3.1.1 Program Introduction ......................................................................... 2–7

2.3.1.2 Installation Steps ................................................................................ 2–7

2.3.1.3 Driver Uninstallation ......................................................................... 2–16

2.3.2 Based on MAC system ............................................................................ 2–20

2.3.2.1 Introduction........................................................................................ 2–20

2.3.2.2 Installation Steps .............................................................................. 2–20

2.4 Print a test page.................................................................................................... 2–25

2.4.1 Offline Self-test Page Print ...................................................................... 2–25
2.4.2 Windows Test Print Online ...................................................................... 2–26
2.4.3 Printing the Online Information Page..................................................... 2–27
3 Operating Principles ............................................................................................................. 3–1
3.1 Components Summary .......................................................................................... 3–2

VI
 3.2 Mechanical Device ................................................................................................. 3–3
3.3 Feeder Circuit Diagram ......................................................................................... 3–4
3.4 Print Principles ........................................................................................................ 3–5
3.4.1 Charging ...................................................................................................... 3–5
3.4.2 Exposure ...................................................................................................... 3–5
3.4.3 Development ............................................................................................... 3–6
3.4.4 Print Transfer............................................................................................... 3–6
3.4.5 Separation ................................................................................................... 3–7
3.4.6 Fusing........................................................................................................... 3–7
3.4.7 Cleaning ....................................................................................................... 3–7
3.5 Scanning/Copying Principles ................................................................................ 3–8
4 Disassembly and Installation ............................................................................................... 4–1
4.1 Parts ......................................................................................................................... 4–2
4.2 Step-by-Step Disassembly Diagram.................................................................... 4–4
4.3 Disassembly Steps ................................................................................................. 4–5
4.3.1 Preparation for Disassembly..................................................................... 4–5
4.3.2 Right cover and Left cover ........................................................................ 4–7
4.3.3 Scanning Platform ...................................................................................... 4–8
4.3.4 Upper Cover, Rear Cover, and Front Cover........................................... 4–9
4.3.5 Data Board ................................................................................................ 4–12
4.3.6 Faulty engine board ................................................................................. 4–13
4.3.7 Laser........................................................................................................... 4–15
4.3.8 Main Motor ................................................................................................. 4–16
4.3.9 Fuser Component ..................................................................................... 4–17
4.3.10 Transportation Components ................................................................... 4–18
4.3.11 Transportation Components Disassembly............................................ 4–19
4.3.12 Scanning Platform Disassembly ................................................................ 4–24
5 Maintenance......................................................................................................................... 5–1
5.1 Cleaning ................................................................................................................... 5–2
5.2 Consumables .......................................................................................................... 5–6
5.2.1 About Consumables ................................................................................... 5–6
5.2.2 Replacement of Consumables ................................................................. 5–7
6 Error Display and Troubleshooting ...................................................................................... 6–1
6.1 Pre- maintenance Check ....................................................................................... 6–2
6.2 Error Information..................................................................................................... 6–3
VII
 6.3 Error Code ............................................................................................................... 6–4
6.4 Clearing Jammed Paper........................................................................................ 6–5
6.5 Troubleshooting ...................................................................................................... 6–8
6.5.1 Feed Paper Failure..................................................................................... 6–8
6.5.2 Common Problems................................................................................... 6–10

6.5.2.1 Printing failure ................................................................................... 6–10

6.5.2.2 Scanning failure ................................................................................ 6–13

6.5.2.3 Copying failure .................................................................................. 6–13

6.6 Image Defects ....................................................................................................... 6–14

6.6.1 Printing ....................................................................................................... 6–14
6.6.2 Scanning and Copying............................................................................. 6–17
Appendix1 Circumference of each roller in this device ............................................................. 1
Appendix 2 Wiring diagram ......................................................................................................... 2
Appendix 3 Product Serial Numbers........................................................................................... 3
Appendix 4 Terminology ............................................................................................................. 4

VIII
 1 An Introduction to the Product
1.1 Overview ........................................................................................................ 1–2
1.1.1 Front View (1) ..................................................................................... 1–2
1.1.2 Front View (2) ..................................................................................... 1–3
1.1.3 Rear View ........................................................................................... 1–4
1.1.4 Overview of the Control Panel ............................................................ 1–5
1.1.5 Display Screen.................................................................................... 1–6
1.2 Product Specifications ................................................................................... 1–7
1.2.1 General Specifications........................................................................ 1–7
1.2.2 Scanning Specifications ..................................................................... 1–8
1.2.3 Printing Specifications ........................................................................ 1–9
1.2.4 Copy Specifications .......................................................................... 1–10
1.2.5 Consumables Specifications ............................................................ 1–11

1–1
1.1 Overview

1.1.1 Front View (1)

1 Scan Cover

2 Control Panel

3 Output Bin

1–2
1.1.2 Front View (2)

1 Glass Platen

2 Scanning Platform

3 Output Tray

4 Manual Feed Guide

5 Automatic Feed Guide

6 Paper Stop

7 Feeder Tray

8 Automatic Feeder Tray

9 Manual Feeder Tray

1–3
1.1.3 Rear View

1 USB Interface

2 Rear Cover

3 Power Switch

4 Power Interface

1–4
1.1.4 Overview of the Control Panel

1 Power Saving Button

2 ID Card Copy Button

3 Bill Copy Button

4 LCD Display

5 Copies Setting

6 Direction Button (▲ ▼)

7 Enter Button

8 Menu Button

9 Copy Button/Indicator

10 Scan Button/Indicator

11 Status Indicator

12 Start Button

13 Cancel Button

1–5
1.1.5 Display Screen

| Copy Standby Mode

| ID Copy Standby Mode

| Receipt Copy Standby Mode

| Single Page Scan Standby Mode

| N-UP Scan Standby Mode

1–6
1.2 Product Specifications

1.2.1 General Specifications

PC monochrome printing, PC colored/monochrome

Functions
scanning, monochrome copying

PC Client Interface Type Hi-Speed USB (2.0)

Windows（32bit） XP/2003/Vista/7/20082012/8
Supported operating
Windows（64bit） XP/2003/Vista/7/20082012/8
systems
Mac X 10.5/10.6/10.7/10.8

Main Processor 300Mhz

Memory 128M

LCD Panel 16*2 (row)

Certification CCC, China Environment Labeling, Chinese Energy Conservation

Certification, Energy Efficiency Certification, domestic SRRC

certification (different certifications in different regions)

Power Supply AC220~240V (-15%,+10%), 50/60Hz±2Hz

AC110~127V±10％, 60Hz±2Hz (Corresponding to different

regions)

Work 54dB
Noise
Stand-by 35dB

Environment Operation Temperature: 50-90 degrees F (10-32 degrees C).

Fahrenheit temperature should come first for US market,

Operation Humidity: 20-80%

Product Size (W*D*H) 399*327*299

mm

Product Weight About 8kg (no packaging, toner cartridges)

Service Life of the 5 years or 100,000 pages

Product
1–7
1.2.2 Scanning Specifications

Scan Source Surface Plate

Original Paper Size 1. Full Platen, A4, A5 Port, A5 Land, B5, Letter, Business card.

Optical System CIS，Maximum Optical Resolution 1200dpi

Scan Driver TWAIN WIA Driver (Simplified Chinese/English/Other Languages)

Scan Preview
Support
(Flatbed)

Scan Mode Colored/Gray/Monochrome

Scan Resolution 1200dpi (Non-push-broom), 600dpi, 300dpi, 150dpi, 75dpi

Maximum scan size

216 x 297 mm
(Tablet)

Scanned File Format JPEG, TIFF, PDF

Bit Depth 24bit/8bit/1bit

Other Functions Scan to PC

1–8
 1.2.3 Printing Specifications

Maximum Print Size Legal (216mm*356mm)

Printing System Laser Electrostatic Printing System

M5000 Series Less than 12 seconds (A4 80g/㎡)

First Page Out Time
M6000 Series Less than 10 seconds (A4 80g/㎡)

M5000 Series 16PPM (A4 80g/㎡)

Print Speed
M6000 Series 20PPM (A4 80g/㎡)

Feed System 1. Auto Feed； 2. Manual Feed；

Media Type Plain, thick, special paper (OHP, postcard, label, envelope)

A4, A5, B5, A6, Letter, Legal, JIS B5, IS0 B5, Executive, Folio, Oficio,

Page Size Statement, Japanese Postcard, Monarch Env, DL Env, C5 Env, C6

Env, No.10 Env, ZL, Big 16K, Big 32K, 16K, 32K, B6

Paper Weight 60～163g/m²

Language GDI

Random Printer
Simplified Chinese/English/Other Languages
Software Driver

1–9
1.2.4 Copy Specifications

Scan Source Surface Plate

Maximum Copy
Original Manuscript: 216 x 297mm
Width

Original Paper Size A4, Letter, B5, A5, A6, Executive.

Optical System CIS, Maximum Optical Resolution 1200dpi

1. 100%

2. 141% A5→A4

3. 122% A5→B5

4. 115% B5→A4

5. 97% LTR→A4
Zoom
6. 94% A4→LTR

7. 86% A4→B5

8. 81% B5→A5

9. 70% A4→A5

Custom: 50% to 400%

Copies 1-99

Copy Quality Text, Images, Text + Images

2-in-1

N-in-1 4-in-1 (Land)

4-in-1 (Port)

Copy Function ID Card Copy, Bill Copy, Normal Copy

1–10
1.2.5 Consumables Specifications

PD-130S A4，5% coverage rate, about 1200 pages

PD-100 A4，5% coverage rate, about 1500 pages

PD-100H A4，5% coverage rate, about 2300 pages

PD-200 A4，5% coverage rate, about 1500 pages

PD-200H A4，5% coverage rate, about 2300 pages

•Model specifications are subject to change without notice.

•Consumables capacity may vary depending on different varieties used.

Note:

Please change to: For optimal print quality, please use only original Pantum products.

The warranty excludes damage caused by using non-Pantum original consumables.

1–11
 2 Installation and Basic Instructions
2.1 Packing List ............................................................................................................. 2–2
2.2 Machine Installation ............................................................................................... 2–3
2.3 Driver Installation and Uninstallation ................................................................... 2–7
2.3.1 Based on Windows® System .................................................................... 2–7
2.3.1.1 Program Introduction ......................................................................... 2–7
2.3.1.2 Installation Steps ................................................................................ 2–7
2.3.1.3 Driver Uninstallation ......................................................................... 2–16
2.3.2 Based on MAC system ............................................................................ 2–20
2.3.2.1 Introduction........................................................................................ 2–20
2.3.2.2 Installation Steps .............................................................................. 2–20
2.4 Print a test page.................................................................................................... 2–25
2.4.1 Offline Self-test Page Print ...................................................................... 2–25
2.4.2 Windows Test Print Online ...................................................................... 2–26
2.4.3 Printing the Online Information Page..................................................... 2–27

2–1
2.1 Packing List

When you open the package, make sure that the following parts are included in the
carton:

Parts Name Quantity

Printer 1

Toner Cartridges 1

USB interface cable 1

Power Cables 1

CD-ROM 1

Quick Setup Guide 1

Warranty Certificate 1

2–2
2.2 Machine Installation

1. Take out the printer and remove the fixed seal of the scanner cover.

2. Lift the scanning platform and take out the accessory tray, which contains the driver
CD, quick installation guide, warranty certificate, and other accessories.

3. Remove the fixed seal of the feeder tray, the delivery tray and the output bin.

2–3
4. Open the output bin.

5. Take out the plate for fixing the toner cartridge.

6. Remove the cartridge.

2–4
7. Hold the handle of the cartridge and shake it gently (horizontally) 5-6 times, so as to
evenly distribute the toner inside the cartridge.

8. Remove the protective paper and seals of the photosensitive drum.

9. Place the cartridge into the printer along the guides.

2–5
10. Push it firmly in the direction of the arrow until you hear it click. This means that the
cartridge is fully inserted.

11. Close the output bin and the scanning table.

2–6
2.3 Driver Installation and Uninstallation

2.3.1 Based on Windows® System

2.3.1.1 Program Introduction

This driver software helps users install and uninstall the program by means of the
installation and uninstallation wizard.
The program can be installed in two ways:
Install the driver while connecting the printer;
Install the driver before the printer connection, and connect the printer after the
installation.
For users of Windows XP and Windows Server 2003: when connecting the equipment for
the first time, the "Find New Hardware Wizard" window will show. Please close this
window. If this window is not closed, the printer may not be detected, resulting in
incomplete installation

2.3.1.2 Installation Steps

There are two methods for installing the driver software for this product: "Install Now" and
"Custom Installation." The specific installation steps are described below:
1) Install Now
a) Running Interface
After running the installation CD, the program will run automatically and display the
following interface:

User identity will be verified before the program starts running. If the user is a
non-administrator, the following pop-up box will show: "Insufficient privileges. Please
install the pantum M5000-M6000 Series MFP with administrator privileges."

2–7
b) Installation Language
It will then show the next interface: Language Selection interface.

c) Installation Settings
Click Next to enter the Installation Settings interface.

Note:
* "Install Now" will install the printer driver software, the scanner driver software, and the
Pantum Push Scan Manager together.
* Install Now uses the default path, that is the "System disk:\Program Files" directory.

2–8
d) License Agreement
Click the "Install Now" button to enter the License Agreement interface. Then please
carefully read the user license agreement, select the "I Agree" option, and click Next
button to proceed with the installation.

e) Search for Printers

After selecting Agree and clicking Next, the Search for Printers interface will show. The
program will automatically search whether the computer has connected to the appropriate
printer.

2–9
If the appropriate printer is detected, the Copying Files interface will show.
If the printer is plugged into the PC, please click "Try Again" to continue searching for the
connected printer. If you want to connect the printer later, please click "Continue
Installation."

f) Copying Files
Copy the installation files to the installation path.

2–10
g) Driver Installation

h) Completing Installation
When the driver installation progress bar shows that the installation is complete, the
Installation Complete interface will show.

2–11
Click the "Done" button to complete printer driver installation. You can then register the
product online. This will allow you to set this printer as the default printer, as well as
offering you online services and consultation, including ordering laster toner cartridges.
These options may be cancelled, as required.

Note:
If the driver is installed with the printer unconnected, the option to "Set this printer as the
default printer" will not be displayed.

2) Custom Installation

Note:
The running interface and installation language are the same as those of Install Now.

a) Installation Settings
Click Next to enter the Installation Settings interface

b) Setup Component Selection

Click the "Custom Installation" button to enter the Installation Component Selection.
Select the printer to enter the Installation components Selection Interface, where you can
select the desired installation components, as well as change the installation path.

2–12
c) License Agreement
After selecting the components and installation path, click the "Next" button to enter the
License Agreement interface. Please carefully read the user license agreement, select the
"I Agree" option, and click the "Next" button to proceed with the installation

The "I Disagree" radio button is checked by default in the interface, and the "Next" button
is grayed out. To proceed with the software installation, users must check the "I Agree"
option to make the "Next" button available.

2–13
d) Search for Printers
After selecting "Agree" and clicking "Next", the Search for Printers interface will show. The
program will automatically search whether the computer has connected to the appropriate
printer.

If the appropriate printer is detected, the Copying Files interface will automatically show.
If the printer is plugged into the PC, please click "Try Again" to continue searching for the
connected printer. If you want to connect the printer later, please click "Continue
Installation."

2–14
e) Copying Files
Copy the installation files to the installation path.

g) Driver Installation

h) Completing Installation
When the driver installation progress bar shows that the installation is complete, the
Installation Complete interface will show.

2–15
Click the "Done" button to complete printer driver installation. You can then register the
product online. This will allow you to set this printer as the default printer, as well as
offering you online services and consultation, including ordering laster toner cartridges.
These options may be cancelled, as required.

Note:
If the driver is installed with the printer unconnected, the option to "Set this printer as the
default printer" will not be displayed.

2.3.1.3 Driver Uninstallation

1. Select the uninstallation mode.

In the Start menu, select the path "Pantum - Pantum M5000 - M6000 Series uninstall
Icon" to enter the uninstall interface, or find Add/Remove in the PC control panel to find
relevant Pantum options. Then click "Change" and "Delete", and the Welcome interface
will show.

2–16
2. Uninstallation privilege verification prompt.
The administrator privilege is necessary for uninstallation. While running the uninstaller as
a non-administrator, the prompt box that shows "Insufficient privileges. Please uninstall
the Pantum M5000-M6000 Series MFP with administrator privileges. " will pop up, and the
main interface of the uninstaller will not be displayed. Click OK in the prompt box, and the
prompt box interface will disappear.

2–17
3. Uninstallation of Component Selection interface.
Click OK on the Welcome interface to enter the Uninstallation of Component Selection
interface, where you can select the components to be uninstalled at your own discretion.
Only all installed components will be displayed.

4. Uninstall progress interface

After selecting the components, click Next to enter the uninstallation interface.

2–18
5. Done Interface
When the progress bar has advanced to the end, the Done interface will show.

Click the "Done" button, and the following window will show, prompting you to restart the
computer.
Click OK to exit the uninstaller and restart the computer; click Cancel to exit the
uninstaller.

Note:
• If you choose not to restart the computer after the uninstallation is complete, an
unsuccessful installation or scan abnormality after installation may occur when reinstalling
the driver.
• If you uninstall the "Pantum Push Scan Manager" component separately, the window
prompting you to restart the computer will not show when you exit the program after the
installation completes.

2–19
2.3.2 Based on MAC system

2.3.2.1 Introduction

The Mac driver installer uses the PackageMaker software that comes with the Mac
system. Installation is basically consistent with the installation of regular Mac software.
The installation is split into the following steps: introduction, license, destination volume,
type of installation, installation, and summary.

2.3.2.2 Installation Steps

1. Introduction
Insert the CD-ROM into the CD-ROM driver, run the CD-ROM, and click on the Mac
system installation package. The following interface will then display:

2–20
2. License Agreement
Click Continue on the above figure to display the contents of the License Agreement, as
shown below:

Click "Continue", and the dialog box that shows "To continue installing the software, you
must agree to the terms of the Software License Agreement. " will pop up.

Click Agree to accept the License Agreement and continue the installation.

2–21
3. Destination Volume
Click "Continue" on the above figure to select the installation disk. The following view will
then display.

4. Installation Type
Click Continue on the above figure to display the relevant installation information, as
shown below:

2–22
Click "Install", and the following prompt box will show. You can only continue with the
installation after getting permission from the administrator user.

5. Install
Click "Done" after filling in the relevant information on the above figure. Installation
progress will display as shown below:

2–23
6. Summary
Click "Continue" on the above figure, and the Installation Complete interface will display.
Click the "Restart" button to restart the system, as shown below:

2–24
2.4 Print a test page

2.4.1 Offline Self-test Page Print

The offline self-test page can be set from the operation panel, using the following steps:

Click the "Menu" button, and Click the "Direction" button

this screen will display. to choose system settings.

Click the "OK" button, and Click the "Direction" button

this screen will display. to print information page.

Click the "OK" button, and and the following image

this screen will display. will be printed out.

2–25
2.4.2 Windows Test Print Online

After installing the driver, click the "Start" menu on the computer and select "Printer" and

the M5000-M6000 Series Printer icon, as shown in the following figure:

Right-click "Printer Properties", and the following interface

will appear:

Click on Test Print to print a test page.

2–26
2.4.3 Printing the Online Information Page

After installing the driver, click the "Start" menu on the computer and select "Printer" and

the M5000-M6000 Series Printer icon, as shown in the following figure:

Right-click "Printer Properties", and the following interface

will appear:

2–27
Select the "About" option, and the following interface will display:

2–28
Click the "Information Print" button to
intprthe following information page.

2–29
 3 Operating Principles
3.1 Components Summary .......................................................................................... 3–2
3.2 Mechanical Device ................................................................................................. 3–3
3.3 Feeder Circuit Diagram ......................................................................................... 3–4
3.4 Print Principles ........................................................................................................ 3–5
3.4.1 Charging ...................................................................................................... 3–5
3.4.2 Exposure ...................................................................................................... 3–5
3.4.3 Development ............................................................................................... 3–6
3.4.4 Print Transfer............................................................................................... 3–6
3.4.5 Separation ................................................................................................... 3–7
3.4.6 Fusing........................................................................................................... 3–7
3.4.7 Cleaning ....................................................................................................... 3–7
3.5 Scanning/Copying Principles ................................................................................ 3–8

3–1
3.1 Components Summary

LCD Display Control Panel Button

Toner Chip
Scanning Element
Data Motherboard (Including Scanning
USB Motor/CIS)
Interface

Main Motor Paper Present

Sensor

Laser Engine Controller Feed Sensor

(Including high voltage
power supply and main
Laser Control Delivery Sensor
power supply)
Unit

Heat Lamps Electromagnet

Thermistor
s

3–2
3.2 Mechanical Device

NO Name
1 Control Panel
2 Scanner Home Position Sensor
3 Scanning Head
4 Discharge Roller
5 Delivery Sensor
6 Heating Roller
7 Pressure Roller
8 Charge Roller
9 OPC
10 Transfer Roller
11 Developing Roller
12 Supply Roller
13 Transporter Roller
14 Pickup Roller
15 Electromagnet
16 Separation Pad
17 Motor
18 Laser
19 Manual Feed Unit

3–3
3.3 Feeder Circuit Diagram

 Sensor 01: Delivery sensor

When the sensor is open, the paper is being discharged. When the sensor is closed,

paper discharge will be complete.

 Sensor 02: Feed sensor

The sensor is used to detect the length of paper. If the tested length exceeds the

paper size range, the printer will jam.

 Sensor 03: Paper presence sensor

The sensor is used to detect whether there is paper in the paper tray. When there is

paper in the tray, it is closed.

Note:

For paper specification ranges, please refer to 1.2.3 Print Specifications

3–4
3.4 Print Principles

3.4.1 Charging

Using DC high voltage, the steel shaft of the charging roller will evenly charge the surface
of the OPC with a negative 600V charge.

3.4.2 Exposure

When the light conductor is scanned by the laser beam, the irradiated portion meets the
conductive layer of the photosensitive drum. This results in the removal of the electric
charge. Conversely, the non-irradiated surface retains its electric charge, creating a
potential difference image. This is often referred to as the "electrostatic latent image."

3–5
3.4.3 Development

When the toner has been moved through under friction between the Developing Roller
(DR) and Supply Roller (SR), the surface of the Developing Roller will be covered with a
layer of charged toner. After exposure, as the OPC goes through the DR, it will transmit
the developing voltage to the DR. This voltage is greater than that of the exposed portion
of the OPC and less than that of the unexposed portion. Toner will be attracted to the
exposed area of the OPC due to the electrostatic field between the OPC and DR, and a
visible image will form.

3.4.4 Print Transfer

When the paper moves through the interlayer between the Transfer Roller (TR) and the
photosensitive drum (OPC), the TR will gain high pressure opposite to the toner charge
polarity. The toner will therefore be affected by the TR's electrical field, transferring toner
to the surface of the paper. After moving through the TR, the back of the paper is
positively charged. This causes the toner, separated by the OPC, to be attracted to the
paper.

3–6
3.4.5 Separation

Paper that has moved through print transfer will be positively charged. When the paper
leaves the paper guide next to the Transfer Roller, the zigzag separator, which should be
negatively charged, ~1-2mm from, and parallel with the paper, starts working. Gravity will
then cause the paper to separate from the OPC.

3.4.6 Fusing

When the paper moves onto the heating roller, the toner is melted at a specific
temperature. The Pressure Rollers (PR) then press the toner into the paper fibers, curing
it to the paper. Note: If the fusing temperature is too high or too low, toner fusing results
will be affected.

3.4.7 Cleaning

As the toner on the surface of the OPC is not completely transferred to the paper, it must
then be cleaned by a blade before the next round of the imaging process.

3–7
3.5 Scanning/Copying Principles

Original Computer
Manuscri
ptManuscLight Source

ript
Optical Digital
Image Signals
Photoelectric
Sensor

A/D
Converter

Analog Printer
Signal

Note:
The above A / D converter, i.e. the analog to digital converter (ADC), is an electronic
component that converts an analog signal into a digital signal.

3–8
 4 Disassembly and Installation
4.1 Parts ......................................................................................................................... 4–2
4.2 Step-by-Step Disassembly Diagram.................................................................... 4–4
4.3 Disassembly Steps ................................................................................................. 4–5
4.3.1 Preparation for Disassembly..................................................................... 4–5
4.3.2 Right cover and Left cover ........................................................................ 4–7
4.3.3 Scanning Platform ...................................................................................... 4–8
4.3.4 Upper Cover, Rear Cover, and Front Cover........................................... 4–9
4.3.5 Data Board ................................................................................................ 4–12
4.3.6 Faulty engine board ................................................................................. 4–13
4.3.7 Laser........................................................................................................... 4–15
4.3.8 Main Motor ................................................................................................. 4–16
4.3.9 Fuser Component ..................................................................................... 4–17
4.3.10 Transportation Components ................................................................... 4–18
4.3.11 Transportation Components Disassembly............................................ 4–19
4.3.12 Scanning Platform Disassembly ................................................................ 4–24

4–1
4.1 Parts

4–2
Serial Name
Number
1 Operation Panel Board
2 Operation Panel
3 Scanning Head
4 Upper Cover Components
5 Left Cover
6 Gear Assembly
7 Main Motor
8 Laser
9 Front Cover
10 Engine Board
11 Data Board
12 Right Cover
13 Conductive Contact
14 Frame
15 Right Transfer Roller Bearings
16 Paper Sensor
17 Pickup Roller
18 Separator
19 Clutch Gear
20 Electromagnet
21 Transportation Framework
22 Transfer Roller
23 Fuser Component
24 Scanner Motor
25 Rear Cover
26 Glass Platen
27 Scanner Cover

4–3
4.2 Step-by-Step Disassembly Diagram

Turn off
the power
Disconnect
the cable
Remove the
cartridge.

Right cover Output Tray

Data Board Scanning

Platform
Data Board
Frame Left Cover Output Bin Scanner
Faulty Cover
engine Operation
Upper Cover
board Panel

Rear Cover
Glass
Operation
Platen
Panel Board
Front Cover Scanning
Head

Scanner
Gear LSU upper
Motor
Assembly guard board
Fuser Laser
Component
Transportation Motor
Components

Electromag
net
Clutch Gear

Pickup
Roller

4–4
4.3 Disassembly Steps

4.3.1 Preparation for Disassembly

1. Before disassembling, please disconnect the printer and unplug the power cable.

2. Remove the paper and close the paper tray and the output tray.
3. Remove the cartridge.
a) Raise the scanning platform until it is locked.

4–5
 b) Open the output bin.

c) Remove the toner cartridge along the guides.

Note:

Place the cartridge into a black plastic bag or thick paper after removal to avoid damaging
the photosensitive drum by exposing it to light.

4–6
4.3.2 Right cover and Left cover

1. Lift the scanning platform and remove the screws.

2. Pry open the jaws, as shown in the figure, and remove the right cover.

3. Remove the left cover in the same way as the right cover.

4–7
4.3.3 Scanning Platform

1. Remove the right cover and disconnect the scanner cable, LCD cable, and panel
board cable.

2. Separate the scan bracket and the scanning platform.

3. Remove the scanning platform.

4–8
4.3.4 Upper Cover, Rear Cover, and Front Cover

1. After removing the scanning platform, you can directly remove the output bin.

2. Remove the components of the delivery tray.

3. After removing the output bin, take out the upper cover screws.

4–9
4. Remove the upper cover.

5. After removing the upper cover, take out the rear cover screws.

6. Remove the rear cover.

4–10
7. After removing the upper cover, take out the front cover screws.

8. Remove the front cover.

4–11
4.3.5 Data Board

1. After removing the right cover, unplug the cable, as shown in the figure.

2. Remove the screws.

3. Remove the board

4–12
4.3.6 Faulty engine board

1. After removing the data board, take off the right cover according to Section 4.3.5.
2. Remove fixing plate screws from the data board.

3. Remove the data board fixing plate.

4. After removing the data board fixing plate, unplug the cable, as shown in the figure.

4–13
5. Remove the engine board screws.

6. Remove the engine board.

Note:
 After removing the engine board, there will be eight conductive cylinders. Please
keep these safe to avoid losing them.
 Ensure the conductive cylinders are replaced correctly during installation, as one of
them is an OPC and different from the other cylinders.

4–14
4.3.7 Laser

1. As in Session 4.3.4, take out the fixing screws after removing the upper cover, as
shown in the figure.

2. Remove the shield on the laser.

3. Unplug the main motor and the laser cable.

4–15
4. After disconnecting the cable, remove the laser fixing screws.

5. Remove the laser.

4.3.8 Main Motor

1. After removing the laser, take out the motor fixing screws.

4–16
2. Remove the motor.

4.3.9 Fuser Component

1. After removing the exterior components, take out the gear cover screws.

2. Remove the gear cover and the gear assembly.

4–17
3. Unscrew the fuser fixing screws.

One screw on
each side

4. Remove the fuser.

4.3.10 Transportation Components

1. After removing the fuser components, take out the transportation components fixing
screws.

4–18
2. Remove the transportation components.

4.3.11 Transportation Components Disassembly

1. Transportation Components Disassembly Figure

2. After removing the transportation components, open the claw on the right side of the
transfer roller.

4–19
3. Remove the transfer roller.

4. Take out the induction substrate and the electromagnet cable from the card slot.

5. After that, remove the electromagnet screws.

4–20
6. Remove the electromagnet.

7. Remove the clutch gear retaining clips.

8. Remove the clutch gear.

4–21
9. Pull open the induction substrate fixing jaw.

10. Remove the induction substrate.

11. Remove the transport bracket screws, then take out the transport bracket.

4–22
12. Release the fixed jaw on the cam on the left side of paper shaft assembly, push the
cam to the right, and remove the paper feed shaft assembly.

13. Remove the right cam and loosen the pickup roller fixing jaw.

14. Pull out the pickup roller.

4–23
4.3.12 Scanning Platform Disassembly

1. Scanning Platform Disassembly Figure

2. After removing the scanning platform, release the scanner cover connectors and take
off the scanner cover.

3. Remove the operation panel fixing screws.

4–24
4. Remove the screws and loosen the jaws, as shown in the figure.

5. Unplug the cable, as shown in the figure, and remove the operation panel.

6. Unplug the LCD cable.

7. Loosen the three fixing jaws.

4–25
8. Remove the Operation Panel Substrates.

9. After removing the operation panel, take out the glass platen screws.

10. Loosen the fixing jaws and disassemble the glass platen.

4–26
11. After that, unplug the scan data cable and remove the scanning head.

12. Then remove the steel shaft guide and loosen the belt.
Loosen
the belt

13. Remove the scanner motor fixing plate screws and take out the scanner motor fixing
plate.

14. Then remove the screws at the back of the scanner motor and take out the scanner
motor.

4–27
 5 Maintenance
5.1 Cleaning ................................................................................................................... 5–2
5.2 Consumables .......................................................................................................... 5–6
5.2.1 About Consumables ................................................................................... 5–6
5.2.2 Replacement of Consumables ................................................................. 5–7

5–1
5.1 Cleaning

Note:
 Please use mild detergents.
 Do not use strongly corrosive liquids such as thinners or benzene-based liquids for
cleaning, as these will damage the surface of the device.
 Do not use cleaning materials containing ammonia.
 Do not use isopropanol to remove dust from the control panel, as it may crack the
panel.

1. Turn off the main power switch and unplug the power cable.

2. Use a soft cloth to wipe the outside of the printer clean.

5–2
3. Raise the cover and gently wipe the platen glass with a soft cloth.

4. Raise the scanning platform until it is locked.

5. Open the output bin.

5–3
6. Remove the toner cartridge along the guides.

Note:
 Please remove metal objects such as watches or bracelets before removing the
cartridge, as they may damage the inside of the machine.
 When removing the cartridge, put the cartridge in a protective bag or wrap it in thick
paper to avoid direct light damaging the cartridge.
 After removing the cartridge, do not touch the shaded area with your hands.

5–4
7. Wipe the laser scanning unit's dustproof surface gently with a cotton swab or a damp,
lint-free soft cloth.

8. Clean the inside of the printer by using a dry and lint-free cloth to gently wipe the
shaded area, as shown in the picture below.

5–5
5.2 Consumables

5.2.1 About Consumables

(1) Utilization of consumables

Please only use genuine Pantum consumables.
(2)Cartridge Maintenance and Protection
To maximize toner use, please bear the following guidelines in mind:
 Do not remove the cartridge from its packaging until you need to use it.
 The warranty excludes damage caused by refilling the cartridge.
 Store the cartridge in the same environment as that of the printer.
 To avoid damage, do not expose the cartridge to sunlight.
(3) Cartridge Service Life
The service life of the cartridge depends on the amount of toner required for print jobs.
A new cartridge can print an average of 1,000 to 2,300 pages, with 5% coverage, on A4
paper. The actual number of pages may vary according to print density, and is affected by
the operating environment and print interval, as well as the type and size of media to be
printed. The cartridge may need to be changed frequently if printing numerous graphs.

5–6
5.2.2 Replacement of Consumables

When the orange indicator on the printer flashes or the LCD screen shows that the toner
is exhausted (as shown below), this means that the cartridge is almost or completely
empty. To ensure print quality, please replace the cartridge when required.

Follow the steps below to replace the cartridge:

Note:
 The cartridge surface may contain toner. Please remove it carefully to avoid spillage.
 Put the empty cartridge on a piece of paper to avoid accidental spillage and
contamination.
 After removing the protective cover from the new toner cartridge, load it immediately
into the printer to avoid light damage.
 When installing, do not touch the surface of the cartridge to avoid scratching it.

1. Raise the scanning platform until it is locked.

2. Open the output bin.

5–7
3. Remove the exhausted cartridge along the guides.

Note:
 Please remove metal objects, such as watches or bracelets before removing the
cartridge, as they may damage the inside of the machine.
 When removing the cartridge, put the cartridge in a protective bag or wrap it in thick
paper to avoid direct light damaging the cartridge.
 After removing the cartridge, do not touch the shaded area with your hands.

4. Take the new cartridge out of its packaging, hold the cartridge handle and shake it
gently (horizontally) 5-6 times so as to evenly distribute the toner inside the cartridge.

5. Remove the cartridge protector (blister cover), insert the cartridge along the guides,
and then push it firmly along the direction of the arrow until you hear a click assuring
you that the cartridge is fully inserted.

5–8
Note:
Please check whether there is a seal before put toner cartridge into the printer, if there is
one, please tear off the seal before installation.

6. Cover the output bin and close the scanning platform.

7. Restart the printer power supply and use the product control panel to print a test
page.

5–9
 6 Error Display and Troubleshooting
6.1 Pre- maintenance Check ....................................................................................... 6–2
6.2 Error Information..................................................................................................... 6–3
6.3 Error Code ............................................................................................................... 6–4
6.4 Clearing Jammed Paper........................................................................................ 6–5
6.5 Troubleshooting ...................................................................................................... 6–8
6.5.1 Feed Paper Failure..................................................................................... 6–8
6.5.2 Common Problems................................................................................... 6–10

6.5.2.1 Printing failure ................................................................................... 6–10

6.5.2.2 Scanning failure ................................................................................ 6–13

6.5.2.3 Copying failure .................................................................................. 6–13

6.6 Image Defects ....................................................................................................... 6–14

6.6.1 Printing ....................................................................................................... 6–14
6.6.2 Scanning and Copying............................................................................. 6–17

6–1
6.1 Pre- maintenance Check

Environment

1. The power voltage must be in the range of 220~240 VAC, depending on the model.
2. Place the equipment on a flat, stable surface.
3. Room temperature is maintained between 10°C and 32.5°C. Relative humidity should
be between 20% and 80%.
4. Do not expose the equipment to dust.
5. Do not expose the equipment to ammonia or other noxious gases.
6. Avoid exposing the equipment to heat or moisture (e.g. near water or a humidifier).
7. Avoid exposing the equipment to direct sunlight.
8. Use the printer in a well-ventilated room.
9. Make sure the printer's air vent is not blocked.

About paper

1. Check whether the paper used is within the specified range. [Printing with paper that
is too thick, too thin, or curled may result in paper jams, feed problems or poor print
quality]
2. Do not use damp or wet paper. [If paper is damp or wet, please replace with dry
paper and check to see if the quality improves]
3. Do not use short-grained paper or acid paper. [If you use short-grained paper or acid
paper, it can cause print quality problems]

Consumables

1. Replace the cartridge when the indicator on the printer control panel flashes yellow,
or the LCD display shows that the toner lever is low.
2. Check that the specified Pantum cartridge is being used. For more information,
please refer to 5.2"Consumables" .

6–2
6.2 Error Information
Error Information
Cause Measure
English
Please close the The upper cover has not Close the upper cover.
upper cover. been fully closed.
Toner cartridge is Toner cartridge is not Install correctly or replace a new
not detected installed properly or has cartridge.
been damaged.
Cartridge 1. The cartridge is installed 1. Please make sure that the cartridge
mismatch incorrectly. is installed correctly.
2. Cartridge model 2. Please use an original Pantum
mismatch. cartridge made to fit this machine.
Toner life end Cartridge toner is Please replace the cartridge.
exhausted.
Paper empty 1. The paper is not 1. Please correctly load the print paper.
installed or is improperly 2. Clean or replace the paper sensor.
installed.
2. Paper sensor is dirty or
damaged.
Feed jam 1. The print paper is 1. Please correctly load the print paper.
Restart: Start loaded incorrectly. 2. Clean or replace the pickup roller.
2. The feeder roller is dirty
or aging.
Middle jam 1. The print paper is 1. Please correctly load the print paper.
loaded incorrectly. 2. Clean the pickup roller.
2. The pickup roller is 3. Check and replace the sensor.
dirty .
3. Feeder sensor failure
Exit jam 1. The print paper is 1. Please correctly load the print paper.
loaded incorrectly. 2. Replace the engine board.
2. Delivery sensor failure. 3. Replace the fuser component.
3. The fuser component is
damaged.
The computer is The computer is still Later to continue operating.
busy processing the previous
Cancel: OK scan command.
Scan failed 1. Printer internal failure. 1. Check the inside firmware of the
Cancel: OK 2. Scanner failure. printer, verify that the printer can
operate normally.
2. Replace the scanner.
Communication 1. USB cable is not 1. Please connect the USB cable
Failure properly connected. correctly.
Cancel: OK 2. Scan data cable failure. 2. Replace the scanner data lines.
3. The data board is faulty. 3. Replace the data board.

6–3
6.3 Error Code

Warning!

This product has a self-diagnostic function, if a fault is detected, the error code warning messages

will be displayed on the screen. As shown:

Error Code Cause Checks and Measures

Printer Internal Error Laser Motor  Check the laser cable, and make sure the laser
04 Abnormalities cable is properly connected.
Please call  Replace the laser cable or lasers.
Customer Service  Replace the engine board.
Printer Internal Error The fuser  Check the cable associated with the heating
05 component is elements, and make sure the connection cable
Please call faulty is properly connected.
Customer Service  Replace the fuser component.
 Replace the engine board.
Printer Internal Error Line  Check the laser cable, and make sure the laser
06 Synchronous cable is properly connected.
Please call Exceptions  Replace the laser cable or lasers.
Customer Service  Replace the engine board.
Printer Internal Error Data  Make sure the USB cable is connected
07 Transmission correctly.
Please call Error  Check scan data cable, and make sure that the
Customer Service scan data cable is connected properly.
Scanner Internal Scanner self-test  Check whether the scan data cable is properly
Error 11 fails connected.
Please call  Check whether the scanning head is damaged
Customer Service or not.
 Check whether the scan initial sensor is
damaged.
Scanner Internal Origin check  Check the scanner data lines.
Error 12 error  Check whether the scanning head is damaged
Please call or not.
Customer Service  Check whether the scan initial sensor is
damaged.
Scanner Internal Black Label Error  Check the scanner data lines.
Error 13  Check whether the scanning head is damaged
Please call or not.
Customer Service  Check whether the scan initial sensor is
damaged.
Communication Invalid  Make sure the USB cable is connected
Error 22 Command correctly.
Cancel: OK  Check scan parameter settings to confirm that
Communication Invalid the scan parameters are correctly set.
Error 23 Parameter  The scanning head failure, check and replace it.
Cancel: OK

6–4
6.4 Clearing Jammed Paper

Please clear jammed paper using the following steps.

Remove the jammed paper in accordance with the following steps, close the output
bin and tidy the paper in the feeder tray, then the printer will automatically resume printing.
If the printer does not automatically start printing, please press the Cancel button. If the
printer still does not start printing, please check whether all the jammed paper inside the
printer has been cleared. Then try the print job again.

Note:
Take out all the paper in the paper tray and check paper level before loading new paper.
This helps to prevent a printer jam caused by excessive feeding.

When the LCD screen prompts jam:

1. Raise the scanning platform ① until it is locked.

2. Open the output bin ② by the upper right ridge ① of the concave section.

6–5
3. Remove the toner cartridge along the guides.

Note:
 Please remove metal objects, such as watches or bracelets before removing the
cartridge, as they may damage the inside of the machine.
 When removing the cartridge, put the cartridge in a protective bag or wrap it in thick
paper to avoid direct light damaging the cartridge.
 After removing the cartridge, do not touch the shaded area with your hands.

4. Gently draw the jammed paper out along the paper output orientation.

6–6
5. After removing the jammed paper, insert the cartridge into the printer along the
guides until you hear a click assuring you that the cartridge is fully inserted.

6. Put the paper in the tray neatly to carry out next print until the indicator resumes
print-ready status.

6–7
6.5 Troubleshooting

6.5.1 Feed Paper Failure

Initial Check: Please conduct an initial check when there is a paper feed failure.

Check Solution
Do the print media meet product Replace the print media.
specifications?
Is the paper curled, wrinkled, or wet? Replace the paper and tell users how to
protect the paper.
Is the paper path deformed, dirty, or blocked Clean the paper path and replace relevant
up? accessories, if needed.
Is the separation claw dirty, deformed, or Replace the fuser component.
damaged?
Are the pickup roller and separation Clean the pickup roller and separation
component dirty, deformed or, damaged? component, and replace them, if needed.
Is the tray detent correctly placed to feed Slide the tray detent closer to the edge of
paper? the paper stack.
Is the clutch gear rotating properly? Adjust or replace the clutch gear.
Is the electromagnet working properly? Replace the electromagnet.

6–8
M1 Paper feed failure

Possible cause Solution

Check the electromagnet signal input to ensure that
There is no electromagnet signal.
the electromagnet signal line is normal.
The pickup roller is dirty. Clean or replace the pickup roller.
Pickup roller wears down. Replace the pickup roller.

M2 Continuous paper feed

Possible cause Solution

Check the electromagnet signal input to ensure that
Electromagnet signal error
the electromagnet signal line is normal.
The electromagnet spring hook is
Replace the electromagnet.
not powerful enough
Incorrect assembly phase of the Check the clutch single set to ensure that the
clutch single set assembly. assembly phase is right.

M3 Tilt Feeding

Possible cause Solution

Check the feeder channel to ensure that the channel is
The feeder channel is dirty.
clear.
The pickup roller is dirty. Clean the pickup roller.

M4 Resend

Possible cause Solution

Paper is placed incorrectly. Confirm that the paper is placed correctly.
The separator is contaminated or
Clean or replace the separator.
worn.

6–9
6.5.2 Common Problems

6.5.2.1 Printing failure

P1 No AC power supply
Possible cause Solution
The voltage is unsuitable. Ensure suitable voltage from the power
supply.
The power cord is not connected to the Make sure that the power cord is connected
outlet correctly. to the outlet correctly.
The fuse has blown. Replace the engine board.
P2 No DC power supply

Possible cause Solution

There is no AC power supply. Make sure the AC power supply is normal.
The low-voltage power supply is faulty. Replace the engine board.
P3 Motor Failure

Possible cause Solution

The motor cable is faulty. Make sure that the cable is connected
correctly and there are no quality problems.
The main motor is faulty. Replace any other motors, ensure that the
main motor is working normally, and
replace it if it is not.
Engine board failure Replace the engine board.
P4 Heat lamps doesn't work

Possible cause Solution

The high-voltage power supply circuit board Reconnect the plug wire and ensure that
is disconnected. the AC power supply is working normally.
There is jammed paper inside of the printer. Check the printer and remove the jammed
paper inside of it.
The output sensor cannot be closed. Clean or replace the output sensor.

The top of the page sensor is faulty. Replace the top of the page sensor.

Thermistor failure Replace the fuser component.

The temperature relay is disconnected. Replace the fuser component.

Engine board failure. Replace the engine board.

P5 Fuser Unit Failure

6–10
Possible cause Solution
There is a poor connection to the thermistor Reconnect the wire.
plug wire.
The temperature relay has burnt out. Replace the fuser component.
Halogen heating light failure. Replace the fuser component.
P6 Laser scanning failure

Possible cause Solution

The cable is not connected correctly or is Reconnect it correctly or replace it.
broken.
The laser is damaged. Change the laser.
Engine board failure. Replace the engine board.
P7 Paper supply failure

Possible cause Solution

Separator/pickup roller failure. 1) Clean the surface of the separator or
pickup roller.
2) Replace the separator or pickup roller.
The electromagnet cable is not connected Make sure that the electromagnet cable is
properly. connected properly.
Electromagnet failure. Replace the electromagnet.
Paper Present sensor failure Replace the Paper Present sensor.
Engine board failure. Replace the engine board.
P8 Abnormal high-voltage output

Possible cause Solution

The power cord is not plugged in or is Make sure the power cord is connected
damaged. correctly.
The high-voltage contact is dirty. Clean the high-voltage contact.
Engine board failure. Replace the engine board.
P9 USB cannot be identified by the PC

Possible cause Solution

The power cord is not plugged in, is poorly Make sure the power cord is connected
connected, or is damaged. correctly.
USB cable is poorly connected or Make sure the USB cable is connected
damaged. correctly.
The power supply from the data board to Replace the data board.
the engine board is faulty.
The reset signal from the data board to the Check the data board to ensure that it
engine board is faulty. supplies the right signal.
Engine board failure. Replace the engine board.
6–11
P10 Page prints gibberish or whole page is dark

Possible cause Solution

USB cable is loose or damaged. Make sure the USB cable is connected
correctly.
FFC cable connection to the engine and Replace the data board.
data boards is bad or unreliable.
The engine board is damaged. Replace the engine board.
P11 No image printed

Possible cause Solution

The USB cable and power cord are not Check the USB cable and power cord to
connected correctly. ensure the correct connection.
FFC cable connection to the engine and Replace the data board.
data boards is bad or unreliable.
The engine board is damaged. Replace the engine board.
The data board is faulty. Replace the data board.
Cartridge faulty. Replace the cartridge.
The laser is faulty. Change the laser.

P12 No response when pressing the button on the control panel

Possible cause Solution

The cable is damaged. Replace the cable.
The button is damaged. Replace the button.
The board button on the control panel is Replace the board button on the control
faulty. panel.
Engine board failure. Replace the engine board.
P13 The cartridge cannot be identified

Possible cause Solution

The cartridge is installed incorrectly. Ensure correct installation of the cartridge.
Cartridge chip failure. Replace the cartridge.
Data board failure. Replace the data board.

6–12
6.5.2.2 Scanning failure

S1 The scanning picture faulty

Possible cause Solution

Scanner cover is not completely covered, Make sure that the scanner cover is
causing the scanning exposure. completely covered.
Scanning software is set incorrectly. Please check the scan settings, and ensure
that the settings are correct.
Scanning head color handle exceptions. Replace the scanning head.
S2 Scanner Failure

Possible cause Solution

Internal wiring faulty. Properly connect the scanning head cable.
Scanning head failure. Replace the scanning head.
Data board failure. Replace the data board.
Engine board failure. Replace the engine board.

6.5.2.3 Copying failure

F1 Copy quality is abnormal

Possible cause Solution

Scanner cover is not completely covered, Make sure that the scanner cover is
causing the scanning exposure. completely covered.
The glass platen is dirty. Clean the glass platen.
The cartridge is damaged. Replace the cartridge.
High voltage exception. Clean the high-voltage contact or replace
the engine board.
Scanning head faulty Replace the scanning head.
Engine board failure. Replace the engine board.

6–13
 6.6 Image Defects

6.6.1 Printing

Status Cause Recommended Solutions

Lightly exposed  The carbon powder in the  Replace the cartridge.

image cartridges is running out.  Clean the area contaminated
 A poor connection at the with toner.
high-voltage contact of the engine  Clean the high-voltage charge
board due to contaminated toner. contacts of the engine board or
 The high-voltage output of the replace the engine board.
engine board is abnormal.

Whole page is  The high-voltage charge output of  Clean the high-voltage charge
dark the engine board is abnormal. contacts or replace the engine
 The charge roller is faulty. board.
 Replace the cartridge.

Horizontal stripes  Poor connection between the  Clean the high-voltage contact
high-voltage contact and the or replace the engine board.
cartridge.  Replace the cartridge.
 The developing roller is  Clean or replace the pickup
contaminated; OPC or charge roller.
roller is damaged.
 Paper pickup skidding.

6–14
Black/white spots  Some areas of the cartridge are  1. Replace the cartridge.
contaminated or the OPC is  Clean the transfer high-voltage
damaged. contact or replace the transfer
 If there are 45.2mm cyclical spots roller.
appearing on the imageAlthough  3. Clean up paper scraps and
I’ve changed this, I’ve left it dirt from inside of the printer
highlighted, as am not 100% sure regularly.
this is what is meant., it means
that the high-voltage transfer is
abnormal or the transfer roller is
damaged.
Vertical stripes  The blade is chipped or deformed.  Replace the cartridge.
 The OPC is damaged.
 There is a blockage between the
developing roller and the doctor
blade.

White vertical  The window glass of the laser is  Clean the window glass of the
stripes dirty. laser.
 There is a blockage or toner  Replace the cartridge.
particles between the developing  Clean or replace the fuser
roller and the doctor blade. component.
 The fuser component is faulty.

There is an area of  The doctor blade is damaged.  Replace the cartridge.

lightly exposed  The spring pressures on the left  Replace the transfer roller
image on the page and right side of the transfer roller sleeve.
are uneven; the spring is  Replace laser.
damaged; the transfer roller is
installed improperly or the transfer
roller sleeve is damaged.
 Laser failure.

6–15
Black background  Print media used are beyond the  Please use print media within
specified range. the specified range.
 The cartridge is empty.  Replace the cartridge.
 The high-voltage output of the  Clean the high-voltage contact
engine board is abnormal. or replace the engine board.

Periodic image  If periodic 75.4mm image ghosting  Replace the cartridge.

ghosting appears, it indicates that the OPC  Clean the surface of the heating
is damaged. roller or replace the fuser
 If periodic 62.3mm image ghosting component if the problem
appears, it means that the surface continues.
of the heating roller is  Replace the engine board.
contaminated.
 The high-voltage output of the
engine board is abnormal.
The back of the  The transfer roller is  Clean or replace the transfer
sheet is dirty contaminated. roller.
 The fuser pressure roller is  Clean the fuser pressure roller or
contaminated. replace the fuser component.

Whole page is  Bad electricity elimination of the  Clean the high-voltage contact
white OPC. or replace the engine board. If
 The laser is damaged. the problem continues, replace
the cartridge.
 Change the laser.

6–16
 6.6.2 Scanning and Copying

Status Cause Recommended Solutions

Whole page is  Scanning exposure.  Please check the scanning cover

dark  Scanning head failure. to ensure that it is properly
 Scan data cable failure. covered.
 Data board failure.  Replace the scanning head.
 Check the scan data cable to
ensure proper connection. If it
has been damaged, replace it.
 Replace the data board.
Vertical stripes  The platen glass is dirty.  Clean the platen glass.
 The scanning head is dirty.  Clean the scanning head.
 Scanning head failure.  Replace the scanning head.
 Scan data cable failure.  Check the scan data cable to
 Data board failure. ensure proper connection. If it
has been damaged, replace it.
 Replace the data board.
Whole page is  Scanning head failure.  Replace the scanning head.
white  Scan data cable failure.  Check the scan data cable to
 Data board failure. ensure proper connection. If it
has been damaged, replace it.
 Replace the data board.

6–17
Appendix1 Circumference of each roller in this device

Name Circumference (mm)

Transfer roller 45.2

Heating roller 62.3

Pressure roller 75.4

OPC (photosensitive drum) 75.4

Developing roller 35.2

Supply roller 47.5

Primary Charge Roller 37.7

The reason for relevant periodical image exception can be determined in accordance with

the circumference of each roller above

Appendix 1
Appendix 2 Wiring diagram

Appendix 2
Appendix 3 Product Serial Numbers

There is a serial number label on each product. Please see below for the meaning of the
product serial number and its location.

Meaning of the code:

Date of Manufacture

Product Serial No.

AF4 A 000001 7DC 01

Serial No. (6 numbers)

Product Line No. Month, written as (01~12).

~January)
Device Model Year, in hexadecimal
Label Attached Location: inside the device
~January)

Serial No. Label.

~January)

Appendix 3
Appendix 4 Terminology

The following table shows the terminology used in this manual.

Terminology Explanation

CFR A type of safety standard for laser products

LCD LCD panel

CIS Scanner

dpi The number of dots per inch

PPM Pages printed per minute

g/m² Paper weight in square meters

auto run Run automatically

OPC Photosensitive drum

PCR Primary Charge Roller

Laser Laser source

DR Developing roller

TR Transfer roller

PR Pressure roller

LSU Laser

FFC Data board cable

Appendix 4