Xerox C230 Printer Service Manual

Version 1.
0
July 2021
702P08671
Xerox® C230 Color Printer

Service Manual
Publication Information
Product: Xerox® C230 Printer
Title: Xerox® C230 Printer Service Manual
Part Number: 702P08671
Publication Status: Launch release
Publication Date: July 2021
Preparation Notes:
Prepared for:
Xerox Corporation
800 Phillips Road
Webster, New York, 14580
Copyright Statement:
© 2021 Xerox Corporation. All Rights Reserved. Xerox®, and Xerox are trademarks of Xerox Corporation in the United States
and/or other countries.
Registered Trademarks:
Other company trademarks are also acknowledged.
NOTICE
While every care has been taken in the preparation of this manual, no liability will be accepted by Xerox arising out of any
inaccuracies or omissions.
All service documentation is supplied to Xerox external customers for informational purposes only. Xerox service
documentation is intended for use by certified, product trained service personnel only. Xerox does not warrant or represent
that it will notify or provide to such customer any future change to this documentation. Customer performed service of
equipment, or modules, components or parts of such equipment may affect whether Xerox is responsible to fix machine
defects under the warranty offered by Xerox with respect to such equipment. You should consult the applicable warranty for
its terms regarding customer or third-party provided service.
Table of Contents
1 Notices, Conventions, and Safety Information................................................................... 9
Laser Notice........................................................................................................................... 10
Avis Relatif À L'utilisation Du Laser .................................................................................. 10
Aviso De Láser ................................................................................................................. 10
Laser-hinweis ................................................................................................................... 11
Avvertenza sui prodotti laser ............................................................................................ 11
Conventions........................................................................................................................... 12
Conventions..................................................................................................................... 12
Convenciones................................................................................................................... 12
Konventionen .................................................................................................................. 13
Convenzioni ..................................................................................................................... 13
Safety Information ................................................................................................................ 15
Consignes De Sécurité...................................................................................................... 15
Información De Seguridad ............................................................................................... 16
Sicherheitshinweise.......................................................................................................... 17
Informazioni sulla sicurezza ............................................................................................. 18
Health and Safety Incident Reporting .................................................................................... 20
2 Change History........................................................................................................................23
July, 2021 .............................................................................................................................. 24
3 General Information ..............................................................................................................25

Printer Model Configurations ................................................................................................. 26
Locating the Printer Serial Number......................................................................................... 27
Selecting Paper ...................................................................................................................... 28
Paper Guidelines .............................................................................................................. 28
Paper Characteristics........................................................................................................ 28
Unacceptable Paper......................................................................................................... 29
Storing Paper ................................................................................................................... 29
Selecting Preprinted Forms and Letterhead ...................................................................... 30
Supported Paper Sizes...................................................................................................... 30
Supported Paper Types .................................................................................................... 32
Supported Paper Weights................................................................................................. 33
Tools Required For Service ...................................................................................................... 34
4 Diagnostics and Troubleshooting........................................................................................35

Troubleshooting Precautions .................................................................................................. 36
Précautions De Dépannage.............................................................................................. 36
Precauciones Durante La Solución De Problemas.............................................................. 37
Xerox® C230 Color Printer 3

Service Manual
Table of Contents
Vorsichtsmaßnahmen Bei Der Fehlerbehebung ................................................................ 37

Precauzioni per gli interventi di riparazione ...................................................................... 38
Troubleshooting Overview ...................................................................................................... 40
Performing The Initial Troubleshooting Check .................................................................. 40
Fixing Print Quality Issues ...................................................................................................... 41
Initial Print Quality Check ................................................................................................ 41
Supplies Used to Resolve Print Quality Issues ................................................................... 41
Blank or White Pages Check ............................................................................................. 42
Dark Print Check .............................................................................................................. 47
Ghost Images Check ........................................................................................................ 55
Gray or Colored Background Check................................................................................... 63
Horizontal Dark Lines Check ............................................................................................. 68
Horizontal White Lines Check ........................................................................................... 75
Incorrect Margins Check .................................................................................................. 82
Light Print Check.............................................................................................................. 86
Missing Colors Check........................................................................................................ 94
Mottled Print and Dots Check......................................................................................... 101
Paper Curl Check............................................................................................................ 108
Print Crooked or Skewed Check....................................................................................... 112
Repeating Defects Check ............................................................................................... 117
Solid Color or Black Images Check.................................................................................. 117
Text or Images Cut Off Check ........................................................................................ 122
Toner Easily Rubs Off Check ........................................................................................... 129
Uneven Print Density Check ........................................................................................... 133
Vertical White Lines Check ............................................................................................. 139
Horizontal Colored Lines or Banding Check..................................................................... 146
Missing One Color Check ................................................................................................ 154
Vertical Colored Lines or Banding Check ......................................................................... 158
Paper Jams .......................................................................................................................... 166
Avoiding Jams................................................................................................................ 166
Identifying Jam Locations.............................................................................................. 167
200 Paper Jams ............................................................................................................. 169
202 Paper Jams ............................................................................................................. 194
232 Paper Jams ............................................................................................................. 213
241 Paper Jams ............................................................................................................. 226
User Attendance Messages .................................................................................................. 227
0y User Attendance Errors.............................................................................................. 227
42–55 User Attendance Errors ....................................................................................... 251
Printer Hardware Errors ........................................................................................................ 280
100–110 Errors .............................................................................................................. 280
12y Errors ...................................................................................................................... 284
4 Xerox® C230 Color Printer

Service Manual
Table of Contents
142 Errors ...................................................................................................................... 293

151 Errors ...................................................................................................................... 296
6yy Errors ...................................................................................................................... 299
Procedure Before Starting The 9yy Service Checks.......................................................... 303
90y Errors ...................................................................................................................... 304
912–992 Errors .............................................................................................................. 308
Other Symptoms.................................................................................................................. 321
Base Printer Symptoms .................................................................................................. 321
5 Service Menus....................................................................................................................... 329

Understanding The Printer Control Panel.............................................................................. 330
Using The Control Panel................................................................................................. 330
Understanding The Status Of The Indicator Light .......................................................... 331
Diagnostics Menu ................................................................................................................ 332
Entering The Diagnostics Menu...................................................................................... 332
Reports .......................................................................................................................... 332
Advanced Print Quality Samples..................................................................................... 332
Event Log....................................................................................................................... 332
Input Tray Quick Print .................................................................................................... 333
Printer Setup.................................................................................................................. 334
Printer Diagnostics and Adjustments.............................................................................. 336
Config Menu........................................................................................................................ 339
Entering The Config Menu ............................................................................................. 339
Config Menu.................................................................................................................. 339
Service Engineer (SE) Menu.................................................................................................. 343
Entering Invalid Engine Mode ........................................................................................ 343
Entering The SE Menu.................................................................................................... 343
General SE Menu ........................................................................................................... 343
Network SE Menu .......................................................................................................... 343
6 Parts Removal ....................................................................................................................... 345

Data Security Notice............................................................................................................ 346
Identifying Printer Memory............................................................................................ 346
Erasing Printer Memory.................................................................................................. 346
Removal Precautions............................................................................................................ 347
Précautions De Retrait.................................................................................................... 347
Precauciones Durante La Extracción ............................................................................... 348
Vorsichtsmaßnahmen Bei Der Demontage..................................................................... 348
Precauzioni per la rimozione........................................................................................... 349
Handling ESD-sensitive Parts.......................................................................................... 349
Critical Information For Controller Board or Control Panel Replacement ......................... 350
Restoring The Printer Configuration After Replacing The Controller Board ...................... 350
Restoring Licenses and Configuration Settings ............................................................... 351
Updating The Printer Firmware ...................................................................................... 352
Covering The Print Cartridge Tray................................................................................... 353
Compatibility Information For Left Cover and Separator Bracket .................................... 355
Service Manual
Table of Contents
Adjustments ........................................................................................................................ 357

Registration Adjustment ................................................................................................ 357
Printhead Characterization ............................................................................................ 360
Sensor (Waste Toner Bottle) Calibration ......................................................................... 361
Removal Procedures ............................................................................................................. 363
Left Side Removals............................................................................................................... 364
Left Cover Removal ........................................................................................................ 364
Motor (CMY) Removal.................................................................................................... 366
Motor (k/transfer Belt) Removal ..................................................................................... 367
Wireless Network Card Removal ..................................................................................... 368
Controller Board Shield Removal .................................................................................... 369
Controller Board Removal............................................................................................... 370
Controller Board Bracket Removal .................................................................................. 372
Motor (fuser) Removal ................................................................................................... 373
Staging Clutch Removal ................................................................................................. 373
Gearbox Removal........................................................................................................... 374
Pick Clutch Removal ....................................................................................................... 380
Staging Belt, Gear, and Pulley Removal .......................................................................... 381
Right Side Removals............................................................................................................. 383
Right Cover Removal ...................................................................................................... 383
Sensor (waste Toner Bottle) Removal ............................................................................. 385
Exhaust Fan Removal ..................................................................................................... 385
HVPS Removal ............................................................................................................... 386
LVPS Removal ................................................................................................................ 388
Front Side Removals............................................................................................................. 393
Print Cartridge Tray Removal.......................................................................................... 393
Control Panel Removal ................................................................................................... 394
Printhead Interlock Switch Removal ............................................................................... 395
Front Door Removal ....................................................................................................... 396
Inner Front Cover Removal............................................................................................. 397
Rear Side Removals.............................................................................................................. 399
Transfer Module Removal............................................................................................... 399
Rear Door Removal ........................................................................................................ 404
Sensor (fuser Buckle) Removal........................................................................................ 406
Fuser Removal ............................................................................................................... 407
Sensor (fuser Exit) Removal............................................................................................ 412
Sensor (input) Removal .................................................................................................. 413
Top Side Removals ............................................................................................................... 415
Top Cover Removal ........................................................................................................ 415
Printhead Removal......................................................................................................... 418
Sensor (bin/narrow Media) Removal............................................................................... 421
Bin Flag Removal ........................................................................................................... 422
Bottom Side Removals ......................................................................................................... 424
Pick Tire Removal........................................................................................................... 424
Sensor (manual Feeder) Removal ................................................................................... 424
Separator Bracket Removal ............................................................................................ 425
Tray Interlock Switch Removal ....................................................................................... 427
Service Manual
Table of Contents
Sensor (tray Near Empty) Removal................................................................................. 428
7 Component Locations......................................................................................................... 433

Printer Configurations .......................................................................................................... 434
Xerox C230 Printers ....................................................................................................... 434
Port Locations ...................................................................................................................... 435
Board Locations ................................................................................................................... 436
Motor Locations................................................................................................................... 437
Sensor Locations.................................................................................................................. 438
Controller Board Connectors................................................................................................. 439
8 Maintenance ........................................................................................................................ 449

Cleaning The Printer ............................................................................................................ 450
9 Parts Catalog ........................................................................................................................ 451

Legend ................................................................................................................................ 452
Assembly 1: Covers .............................................................................................................. 453
Assembly 2: Drive Components ............................................................................................ 455
Assembly 3: EP Components ................................................................................................ 456
Assembly 4: Paper Feed........................................................................................................ 458
Assembly 5: Sensors ............................................................................................................. 459
Assembly 6: Electronics ........................................................................................................ 461
Assembly 7: 250-sheet Tray Options..................................................................................... 463
10 Printer Specifications ........................................................................................................ 465

Power Consumption ............................................................................................................. 466
Product Power Consumption .......................................................................................... 466
Sleep Mode.................................................................................................................... 466
Hibernate Mode............................................................................................................. 467
Off Mode ....................................................................................................................... 467
Total Energy Usage........................................................................................................ 467
Selecting A Location For The Printer ..................................................................................... 468
Noise Emission Levels........................................................................................................... 469
Temperature Information..................................................................................................... 470
11 Theory Of Operation......................................................................................................... 471

Paper Path and Drive Components....................................................................................... 472
Paper Path Summary ..................................................................................................... 472
Drive Components ......................................................................................................... 473
Duplexing ...................................................................................................................... 476
Power Supply Operation ....................................................................................................... 477
Electrophotographic (EP) Process Theory.............................................................................. 479

Service Manual
Table of Contents
EP Process Summary ...................................................................................................... 479

EP Process...................................................................................................................... 481
12 Part Number Index ........................................................................................................... 489

13 Part Name Index............................................................................................................... 493
14 Wiring Diagram (C230) ................................................................................................... 497
Wiring Diagram (C230)........................................................................................................ 498

Service Manual
Notices, Conventions, and Safety
1
Information

Service Manual
Notices, Conventions, and Safety Information
Laser Notice
The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I,
Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product
conforming to the requirements of IEC 60825-1: 2014.
Class I laser products are not considered to be hazardous. The laser system and printer are designed
so there is never any human access to laser radiation above a Class I level during normal operation,
user maintenance, or prescribed service conditions. The printer has a non-serviceable printhead
assembly that contains a laser with the following specifications:
Class: IIIb (3b) AlGaAs
Nominal output power (milliwatts): 8
Wavelength (nanometers): 770–800
A v i s Re l a t i f À L ' u t i l i s a t i o n D u L a s e r
Cette imprimante est certifiée conforme aux exigences de la réglementation des Etats-Unis relative
aux produits laser de classeI (1) (DHHS21 CFR, ChapitreI, Sous-chapitreJ). Pour les autres pays, elle
est certifiée conforme aux exigences des normes CEI60825-1:2014 relatives aux produits laser de
classeI.
Les produits laser de classeI ne sont pas considérés comme dangereux. Le système laser ainsi que
l'imprimante ont été conçus de manière à ce que personne ne soit jamais exposé à des radiations
laser dépassant le niveau de classe I dans le cadre d'un fonctionnement normal, de l'entretien par
l'utilisateur ou de la maintenance. L'imprimante dispose d'un ensemble de têtes d'impression non
réparable contenant un laser doté des caractéristiques suivantes:
Av i s o D e Lá s e r
Esta impresora se ha certificado en EE.UU. cumpliendo con los requisitos de DHHS 21 CFR, capítulo I,
subcapítulo J para los productos láser de ClaseI (1) y en otros países está certificada como un
producto láser de ClaseI de acuerdo con los requisitos de IEC 60825-1: 2014.
Los productos láser de ClaseI no se consideran peligrosos. El sistema láser y la impresora se han
diseñado para que el ser humano no acceda nunca a las radiaciones láser por encima del nivel de
Clase I durante su uso normal, ni en tareas de mantenimiento o intervenciones de servicio técnico
prescritas. El conjunto de cabezal de impresión de la impresora no se puede reparar y contiene un
láser con las siguientes especificaciones:

Service Manual
La s e r - h i n we i s
Der Drucker wurde in den USA zertifiziert und entspricht den Anforderungen der Vorschriften
DHHS21CFR KapitelI für Laserprodukte der KlasseI(1), andernorts ist er als Laserprodukt der KlasseI
zertifiziert, das den Anforderungen von IEC60825-1 entspricht: 2014.
Laserprodukte der KlasseI werden nicht als gefährlich betrachtet. Das Lasersystem und der Drucker
sind so konstruiert, dass unter normalen Betriebsbedingungen, bei der Wartung durch den Benutzer
oder bei den vorgeschriebenen Wartungsbedingungen Menschen keiner Laserstrahlung ausgesetzt
sind, die die Werte für KlasseI überschreitet. Der Drucker verfügt über eine Druckkopfeinheit, die nicht
gewartet werden kann und mit einem Laser mit den folgenden Spezifikationen ausgestattet ist.
Av ve r t e n z a s u i p r o d o t t i l a s e r
La stampante è certificata negli Stati Uniti come prodotto conforme ai requisiti DHHS 21 CFR
Capitolo I, Sottocapitolo J per i prodotti laser di Classe I (1), mentre in altri paesi è certificata come
prodotto laser di Classe I conforme ai requisiti IEC 60825-1: 2014.
I prodotti laser di Classe I non sono considerati pericolosi. Il sistema laser e la stampante sono stati
progettati in modo da impedire l'esposizione a radiazioni laser superiori al livello previsto dalla Classe
I durante le normali operazioni di stampa, manutenzione o assistenza. La stampante è dotata di un
gruppo testina di stampa non riparabile che contiene un laser con le seguenti specifiche:
Classe: IIIb (3b) AlGaAs
Potenza di uscita nominale (milliwatt): 8
Lunghezza d'onda (nanometri): 770-800

Service Manual
Conventions
Note: A note identifies information that could help you.
Warning: A warning identifies something that could damage the product hardware or software.
CAUTION: A caution indicates a potentially hazardous situation that could injure you.
Different types of caution statements include:
CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.
CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
CAUTION—TIPPING HAZARD: Indicates a crush hazard.
CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.
CAUTION—MOVING PARTS: Indicates a risk of laceration or abrasion injuries from rotating

parts.
Co n v e n t i o n s
Remarque: Une Remarque fournit des informations pouvant vous être utiles.
Avertissement: Un Avertissement signale un danger susceptible d'endommager le logiciel ou le
matériel.
ATTENTION: La mention Attention vous signale un risque de blessure corporelle.
Il existe différentes mises en garde:
Attention ! DOMMAGE POTENTIEL : Signale un risque de blessure.
ATTENTION ! RISQUE D’ÉLECTROCUTION : Signale un risque d'électrocution.
ATTENTION ! SURFACE CHAUDE : Signale un risque de brûlure de contact.
ATTENTION ! RISQUE DE BASCULEMENT : Signale un risque d'écrasement.
ATTENTION ! RISQUE DE PINCEMENT : Signale un risque de pincement entre des pièces

mobiles.
ATTENTION ! PIÈCES MOBILES : Signale un risque de coupures ou de frottements à cause des
pièces rotatives.
Co n v e n c i o n e s
Nota: Las notas señalan información que puede serle útil.
Aviso: Las advertencias indican algo que podría dañar el software o el hardware del producto.

Service Manual
PRECAUCIÓN: Las precauciones indican una situación de posible peligro que puede implicar lesiones
para el usuario.
Estos son los tipos de avisos de precaución que existen:
PRECAUCIÓN—RIESGO DE LESIONES: Indica que existe riesgo de lesiones.
PRECAUCIÓN—RIESGO DE DESCARGA:Indica que existe riesgo de descarga eléctrica.
PRECAUCIÓN—SUPERFICIE CALIENTE:Indica que existe riesgo de sufrir quemaduras por

contacto.
PRECAUCIÓN—RIESGO DE CAÍDA:Indica que existe peligro de aplastamiento.
PRECAUCIÓN—RIESGO DE DESCARGA ELÉCTRICA:Existe riesgo de atrapamiento entre las

piezas en movimiento.
PRECAUCIÓN—PARTES MÓVILES: Indica que existe riesgo de lesiones por laceración o

abrasión causadas por piezas giratorias.
K o n ve n t i o n e n
Hinweis: Ein Hinweis enthält nützliche Informationen.
Warnung: Durch eine Warnung werden Sie auf einen Umstand hingewiesen, durch den die
Produkthardware oder -software beschädigt werden könnte.
VORSICHT: Vorsicht weist auf eine mögliche gefährliche Situation hin, die ein Verletzungsrisiko birgt.
Verschiedene Vorsichtshinweise:
VORSICHT – VERLETZUNGSGEFAHR: Weist auf ein Verletzungsrisiko hin.
VORSICHT – STROMSCHLAGGEFAHR: Weist auf das Risiko eines elektrischen Schlags hin.
VORSICHT – HEISS: Weist auf das Risiko von Verbrennungen bei Berührung hin.
VORSICHT – KIPPGEFAHR: Weist auf Quetschgefahr hin.
VORSICHT – QUETSCHGEFAHR: Weist auf das Risiko hin, zwischen beweglichen Komponenten
eingequetscht zu werden.
VORSICHT – BEWEGLICHE TEILE: Weist auf das Risiko von Verletzungen und Abschürfungen
durch sich drehende Teile hin.
Co n v e n z i o n i
Nota: Una nota identifica informazioni che potrebbero essere di aiuto.
Avvertenza: Un messaggio di avvertenza segnala qualcosa che potrebbe danneggiare l'hardware o il
software del prodotto.
ATTENZIONE: Un messaggio di attenzione segnala una situazione potenzialmente pericolosa che
potrebbe causare lesioni all'utente.

Service Manual
I diversi tipi di messaggi di attenzione sono:

ATTENZIONE – PERICOLO DI LESIONI: Indica il rischio di ferirsi.
ATTENZIONE – PERICOLO DI SCOSSA ELETTRICA: Indica il rischio di scosse elettriche.
ATTENZIONE – SUPERFICIE SURRISCALDATA:Indica il rischio di bruciarsi al contatto.
ATTENZIONE – PERICOLO DI RIBALTAMENTO: Indica il pericolo di essere schiacciati.
ATTENZIONE – PERICOLO DI SCHIACCIAMENTO: Indica il rischio di intrappolamento tra

parti in movimento.
ATTENZIONE – PARTI MOBILI: Indica il rischio di lesioni da lacerazione o abrasione dovute a
parti rotanti.

Service Manual
Safety Information
• The safety of this product is based on testing and approvals of the original design and specific
components. The manufacturer is not responsible for safety in the event of use of unauthorized
replacement parts.
• The maintenance information for this product has been prepared for use by a professional service
person and is not intended to be used by others.
• There may be an increased risk of electrical shock and personal injury during disassembly and
servicing of this product. Professional service personnel should understand this risk and take
necessary precautions.
CAUTION—SHOCK HAZARD: When you see this symbol on the product, there is a danger
from hazardous voltage in the area of the product where you are working. Unplug the product
before you begin, or use caution if the product must receive power in order to perform the task.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be
replaced. There is a danger of explosion if a lithium battery is incorrectly replaced. Do not
recharge, disassemble, or incinerate a lithium battery. Discard used lithium batteries according
to the manufacturer's instructions and local regulations.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the
power cord to an appropriately rated and properly grounded electrical outlet that is near the
product and easily accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the
power cord provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet
power strips, multioutlet extenders, or UPS devices. The power capacity of these types of
accessories can be easily overloaded by a laser printer and may result in a risk of fire, property
damage, or poor printer performance.
CAUTION—POTENTIAL INJURY: Only a Xerox Inline Surge Protector that is properly
connected between the printer and the power cord provided with the printer may be used with
this product. The use of non-Xerox surge protection devices may result in a risk of fire, property
damage, or poor printer performance.
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20kg (44lb), then it may
require two or more people to lift it safely.
Co n s i g n e s D e S é c u r i t é
• La sécurité de ce produit est basée sur des tests et certifications de sa conception d'origine et de
ses composants spécifiques. Le fabricant décline toute responsabilité en cas d'utilisation de pièces
de rechange non autorisées.
• Les informations de maintenance de ce produit sont destinées à des professionnels qualifiés et ne
sont pas conçues pour être utilisées par d'autres personnes.
• Il existe un risque potentiel de choc électrique et de blessures lors du démontage et de la
maintenance de ce produit. Le personnel professionnel de maintenance doit comprendre les
risques et prendre les précautions nécessaires.

Service Manual
ATTENTION ! RISQUE D’ÉLECTROCUTION : Ce symbole indique un danger lié à des niveaux

de tension dangereux dans la zone du produit à manipuler. Débranchez le produit avant de
commencer, ou agissez avec prudence si le produit doit être alimenté pour effectuer
l'opération.
Attention ! DOMMAGE POTENTIEL : La batterie lithium de ce produit n'est pas destinée à
être remplacée. Si vous ne respectez pas les instructions de remplacement de la batterie, vous
risquez de provoquer une explosion. Ne rechargez pas, ne désassemblez pas et ne brûlez pas la
batterie au lithium. Mettez les batteries lithium usagées au rebut selon les instructions du
fabricant et les réglementations locales.
Attention ! DOMMAGE POTENTIEL : Pour éviter tout risque d'électrocution ou d'incendie,
branchez le câble d'alimentation directement à une prise électrique répondant aux exigences
requises et correctement mise à la terre, proche du produit et facile d'accès.
Attention ! DOMMAGE POTENTIEL : Pour éviter tout risque d'incendie ou d'électrocution,
utilisez uniquement le câble d'alimentation fourni avec ce produit ou un câble de
remplacement autorisé par le fabricant.
Attention ! DOMMAGE POTENTIEL : Ce produit ne doit pas être utilisé avec des rallonges, des
barres multiprises, des rallonges multiprises ou des périphériques UPS. La capacité de ces types
d'accessoires peut être facilement dépassée par une imprimante laser, d'où un risque de
dégâts matériels, d'incendie ou de performances d'impression amoindries.
Attention ! DOMMAGE POTENTIEL : Utilisez uniquement un parasurtenseur correctement
raccordé à l'imprimante et au câble d'alimentation fourni avec la machine. L'utilisation de
parasurtenseurs non fabriqués par Xerox comporte un risque d'incendie et de dégâts matériels,
et peut amoindrir les performances de l'imprimante.
Attention ! DOMMAGE POTENTIEL : Si votre imprimante pèse plus de 20kg (44lb),
l'intervention d'au moins deux personnes est nécessaire pour la soulever sans risque.
I n fo r m a c i ó n D e S e g u r i d a d
• La seguridad de este producto se basa en las pruebas y comprobaciones del diseño original y los
componentes específicos. El fabricante no se hace responsable de la seguridad en caso de uso de
piezas de repuesto no autorizadas.
• La información de mantenimiento de este producto se ha preparado para su uso por parte de un
profesional de asistencia técnica y no está diseñada para su uso por parte de otros usuarios.
• Es posible que haya un mayor riesgo de descarga eléctrica y daños personales durante el
desmontaje y el mantenimiento de este producto. El personal de asistencia profesional debe
conocer este riesgo y tomar las precauciones necesarias.
PRECAUCIÓN—RIESGO DE DESCARGA:Cuando vea este símbolo en el producto, existe

peligro de tensiones peligrosas en el área del producto en la que está trabajando. Desconecte
el producto antes de empezar o tenga cuidado si el producto debe recibir alimentación a fin de
realizar la tarea.
PRECAUCIÓN—RIESGO DE LESIONES: La batería de litio de este producto no debe
reemplazarse. Existe riesgo de explosión si se sustituye incorrectamente una batería de litio. No
recargue, desmonte ni incinere una batería de litio. Deseche las baterías de litio usadas según
las instrucciones del fabricante y las normativas locales.

Service Manual
PRECAUCIÓN—RIESGO DE LESIONES: Para evitar el riesgo de incendio o descarga eléctrica,

conecte el cable de alimentación a una toma de corriente debidamente conectada a tierra con
la potencia adecuada que se encuentre cerca del dispositivo y resulte fácilmente accesible.
PRECAUCIÓN—RIESGO DE LESIONES: Para evitar el riesgo de incendio o descarga eléctrica,

utilice exclusivamente el cable de alimentación que se suministra junto con este producto o el
repuesto autorizado por el fabricante.
PRECAUCIÓN—RIESGO DE LESIONES: No utilice este producto con cables alargadores,

regletas de varias tomas, cables alargadores de varias tomas o sistemas de alimentación
ininterrumpida. La potencia de este tipo de accesorios puede sobrecargarse fácilmente si se
utiliza una impresora láser, lo que puede dar lugar a que el rendimiento de la impresora sea
bajo, a daños materiales o a posibles incendios.
PRECAUCIÓN—RIESGO DE LESIONES: Solo debe usarse con este producto un protector de

sobretensión insertable Xerox debidamente conectado entre la impresora y el cable de
alimentación que con ella se suministra. El uso de protectores de sobretensión de marcas
distintas a Xerox puede dar lugar a que el rendimiento de la impresora sea bajo, a daños
materiales o a posibles incendios.
PRECAUCIÓN—RIESGO DE LESIONES: si el peso de la impresora es superior a 20kg (44lb),

pueden ser necesarias dos o más personas para levantarla de forma segura.
S i c h e r h e i t s h i n we i s e
• Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des Originaldesigns und der
spezifischen Komponenten. Sofern nicht autorisierte Ersatzteile eingesetzt werden, übernimmt der
Hersteller keinerlei Verantwortung in Bezug auf die Sicherheit dieses Produkts.
• Die Wartungsinformationen für dieses Produkt wurden für ausgebildete Servicemitarbeiter
zusammengestellt und dürfen nicht von anderen verwendet werden.
• Möglicherweise besteht bei der Demontage und Wartung dieses Produkts eine erhöhte
Stromschlag- und Verletzungsgefahr. Ausgebildete Servicemitarbeiter sollten sich dieser Gefahr
bewusst sein und die notwendigen Vorsichtsmaßnahmen ergreifen.
VORSICHT – STROMSCHLAGGEFAHR: Wenn Sie dieses Symbol sehen, besteht eine Gefahr
durch gefährliche Spannungen in dem Produktbereich, in dem Sie arbeiten. Trennen Sie das
Produkt von seiner Stromverbindung, bevor Sie beginnen, oder gehen Sie vorsichtig vor, wenn
das Produkt für die Durchführung der Aufgabe mit Strom versorgt werden muss.
VORSICHT – VERLETZUNGSGEFAHR: Die Lithiumbatterie in diesem Produkt darf nicht
ausgetauscht werden. Wird eine Lithiumbatterie nicht ordnungsgemäß ausgetauscht, besteht
Explosionsgefahr. Lithiumbatterien dürfen auf keinen Fall wieder aufgeladen, auseinander
genommen oder verbrannt werden. Befolgen Sie zum Entsorgen verbrauchter Lithiumbatterien
die Anweisungen des Herstellers und die örtlichen Bestimmungen.
VORSICHT – VERLETZUNGSGEFAHR: Um Feuer- und Stromschlaggefahr zu vermeiden,
schließen Sie das Netzkabel direkt an eine ordnungsgemäß geerdete Steckdose an, die sich in
der Nähe des Geräts befindet und leicht zugänglich ist.
VORSICHT – VERLETZUNGSGEFAHR: Um das Risiko eines Feuers oder elektrischen Schlags zu
vermeiden, verwenden Sie ausschließlich das diesem Produkt beiliegende Netzkabel bzw. ein
durch den Hersteller zugelassenes Ersatzkabel.

Service Manual
VORSICHT – VERLETZUNGSGEFAHR: Verwenden Sie das Produkt nicht mit

Verlängerungskabeln, Mehrfachsteckdosen, Mehrfachverlängerungen oder Geräten für
unterbrechungsfreie Stromversorgung. Die Belastbarkeit solcher Zubehörteile kann durch
Laserdrucker schnell überschritten werden, was zu Brandgefahr, Beschädigung von Eigentum
oder einer eingeschränkten Druckerleistung führen kann.
VORSICHT – VERLETZUNGSGEFAHR: Mit diesem Produkt darf nur ein Xerox Inline Surge
Protector verwendet werden, der vorschriftsgemäß zwischen dem Drucker und dem
mitgelieferten Netzkabel angeschlossen ist. Die Verwendung von nicht von Xerox stammenden
Überspannungsschutzgeräten kann zu Brandgefahr, Beschädigung von Eigentum oder einer
eingeschränkten Druckerleistung führen.
VORSICHT – VERLETZUNGSGEFAHR: Wenn der Drucker mehr als 20kgwiegt, sind zum
sicheren Anheben mindestens zwei Personen notwendig.
I n fo r m a z i o n i s u l l a s i c u r e z z a
• La sicurezza di questo prodotto è basata sul collaudo e le approvazioni del progetto tecnico
originale e di specifici componenti. Il produttore non è responsabile per la sicurezza in caso di
utilizzo di parti di ricambio non autorizzate.
• Le informazioni sulla manutenzione di questo prodotto sono rivolte esclusivamente a personale di
manutenzione e assistenza specializzato.
• L'intervento di smontaggio e manutenzione/riparazione di questo dispositivo potrebbe
comportare un maggiore rischio di scossa elettrica o lesioni personali. Il personale di assistenza
specializzato deve essere consapevole di tale rischio e assumere le necessarie precauzioni.
ATTENZIONE – PERICOLO DI SCOSSA ELETTRICA: La presenza di questo simbolo sul
prodotto significa che è presente tensione pericolosa nell'area del prodotto su cui si sta
lavorando. Scollegare il prodotto prima di iniziare, o prestare cautela se l'intervento richiede
che il prodotto debba ricevere alimentazione.
ATTENZIONE – PERICOLO DI LESIONI: La batteria al litio presente nel prodotto non deve
essere sostituita. In caso di sostituzione errata della batteria al litio, potrebbe verificarsi
un'esplosione. Non ricaricare, smontare o bruciare batterie al litio. Smaltire le batterie al
litio usate seguendo le istruzioni del produttore e le norme locali.
ATTENZIONE – PERICOLO DI LESIONI: Per evitare il rischio di incendio o scosse elettriche,
collegare il cavo di alimentazione a una presa elettrica dotata di messa a terra e con le
specifiche adeguate, situata in prossimità del prodotto e facilmente accessibile.
ATTENZIONE – PERICOLO DI LESIONI: Per evitare il rischio di incendi o scosse elettriche,
utilizzare solo il cavo di alimentazione fornito con il prodotto o componenti sostitutivi
autorizzati dal produttore.
ATTENZIONE – PERICOLO DI LESIONI: Non utilizzare il prodotto con cavi di prolunga,
prese multiple, prolunghe multipresa o gruppi di continuità. La capacità di potenza di
questi tipi di accessori può essere facilmente sovraccaricata da una stampante laser e può
comportare incendi, danni o scarse prestazioni della stampante.
ATTENZIONE – PERICOLO DI LESIONI: Con questo prodotto può essere utilizzato solo un
protettore di sovratensione in linea Xerox fornito con la stampante, correttamente
collegato alla stampante e al cavo di alimentazione. L'utilizzo di protettori di sovratensione
non Xerox può comportare il rischio di incendi, danni o scarse prestazioni della stampante.

Service Manual
ATTENZIONE – PERICOLO DI LESIONI: Se la stampante pesa più di 20 kg (44 lb),

potrebbe richiedere due o più persone per essere sollevata in modo sicuro.

Service Manual
Health and Safety Incident Reporting

I. Summary
This section defines requirements for notification of health and safety incidents involving Xerox
products (equipment and materials) at customer locations.
II. Scope
Xerox Corporation and subsidiaries worldwide.
III. Objective
To enable prompt resolution of health and safety incidents involving Xerox products and to ensure
Xerox regulatory compliance.
IV. Definitions
Incident:
An event or condition occurring in a customer account that has resulted in injury, illness or property
damage. Examples of incidents include machine fires, smoke generation, physical injury to an
operator or service representative. Alleged events and product conditions are included in this
definition.
V. Requirements
Initial Report:
1. Xerox organizations shall establish a process for individuals to report product incidents to Xerox
Environment Health and Safety within 24 hours of becoming aware of the event.
2. The information to be provided at the time of reporting is contained in Appendix A (Health and
Safety Incident Report involving a Xerox product).
3. The initial notification may be made by the method that follows:
• Email Xerox EH&S at: [email protected].
• Fax Xerox EH&S at: 585-422-2249.
Note: If sending a fax, please also send the original via internal mail.
Responsibilities for resolution:

Service Manual
1. Business Groups/Product Design Teams responsible for the product involved in the incident shall:
a. Manage field bulletins, customer correspondence, product recalls, safety retrofits.
b. Fund all field retrofits.
2. Field Service Operations shall:
a. Preserve the Xerox product involved and the scene of the incident inclusive of any associated
equipment located in the vicinity of the incident.
b. Return any affected equipment/part(s) to the location designated by Xerox EH&S and/or the
Business Division.
c. Implement all safety retrofits.
3. Xerox EH&S shall:
a. Manage and report all incident investigation activities.
b. Review and approve proposed product corrective actions and retrofits, if necessary.
c. Manage all communications and correspondence with government agencies.
d. Define actions to correct confirmed incidents.
VI. Appendices
The Health and Safety Incident Report involving a Xerox Product (Form # EH&S-700) is available in
the following location:
• GSN Library 1789

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Service Manual
Change History
2

Service Manual
Change History
July, 2021
This is the launch version of the service manual.

Service Manual
General Information
3

Service Manual
General Information
Printer Model Configurations

The Xerox C230 SFP printer is a color, network-capable, laser printers. All information in this Service
Manual pertains to all models unless explicitly noted.
The printer is available in the following models:
Model name Configuration / description
C230 Network with wireless support, duplex print, 2-line

display

Service Manual
General Information
Locating the Printer Serial Number

Follow the below steps to locate the serial number of the printer.
1. Open the front door, and then firmly push it down.
2. Locate the serial number behind the front door.

Service Manual
General Information
Selecting Paper
Pa p e r G u i d e l i n e s
Use the appropriate paper to prevent jams and help ensure trouble-free printing.
• Always use new, undamaged paper.
• Before loading paper, know the recommended printable side of the paper. This information is
usually indicated on the paper package.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, types, or weights in the same tray; mixing results in jams.
• Do not use coated papers unless they are specifically designed for electrophotographic printing.
Pa p e r C h a r a c t e r i s t i c s
The following paper characteristics affect print quality and reliability. Consider these factors before
printing on them.
We i g h t
The trays can feed paper weights from 60 to 176g/m2 (16 to 47 lb) grain long paper. Paper lighter
than 60g/m2 (16lb) may not be stiff enough to feed properly, and may cause jams.
Curl
Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems.
Curl can occur after the paper passes through the printer, where it is exposed to high temperatures.
Storing paper unwrapped in hot, humid, cold, or dry conditions can contribute to paper curling before
printing and can cause feeding problems.
Smoothness
Paper smoothness directly affects print quality. If paper is too rough, toner cannot fuse to it properly.
If paper is too smooth, it can cause paper feeding or print quality issues. We recommend the use of
paper with 50 Sheffield points.
M o i s t u r e Co n t e n t
The amount of moisture in paper affects both print quality and the printer ability to feed the paper
correctly. Leave paper in its original wrapper until you use it. Exposure of paper to moisture changes
can degrade its performance.
Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before
printing. Extend the time several days if the storage or transportation environment is very different
from the printer environment. Thick paper may also require a longer conditioning period.

Service Manual
General Information
G ra i n D i r e c t i o n
Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long,
running the length of the paper, or grain short, running the width of the paper.
For 60–176g/m2(16–47-lb) paper, grain long paper is recommended.
F i b e r Co n t e n t
Most high-quality xerographic paper is made from 100 percent chemically treated pulped wood. This
content provides the paper with a high degree of stability, resulting in fewer paper feeding problems
and better print quality. Paper containing fibers such as cotton can negatively affect paper handling.
U n a c c e p t a b l e Pa p e r
The following paper types are not recommended for use with the printer:
• Chemically treated papers used to make copies without carbon paper, also known as carbonless
papers, carbonless copy paper (CCP), or no carbon required (NCR) paper
• Preprinted papers with chemicals that may contaminate the printer
• Preprinted papers that can be affected by the temperature in the printer fuser
• Preprinted papers that require a registration (the precise print location on the page) greater than
±2.3 mm (±0.9 in.), such as optical character recognition (OCR) forms
In some cases, registration can be adjusted with a software application to successfully print on
these forms.
• Coated papers (erasable bond), synthetic papers, thermal papers
• Rough-edged, rough or heavily textured surface papers, or curled papers
• Recycled papers that fail EN12281:2002 (European)
• Paper weighing less than 60 g/m2 (16 lb)
• Multiple-part forms or documents
S t o r i n g Pa p e r
Use these paper storage guidelines to help avoid jams and uneven print quality:
• Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours
before printing.
• Extend the time several days if the storage or transportation environment is very different from
the printer environment. Thick paper may also require a longer conditioning period.
• For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40
percent.
• Most label manufacturers recommend printing in a temperature range of 18–24°C (65–75°F) with
relative humidity between 40 and 60 percent.
• Store paper in cartons, on a pallet or shelf, rather than on the floor.
• Store individual packages on a flat surface.

Service Manual
General Information
• Do not store anything on top of individual paper packages.

• Take paper out of the carton or wrapper only when you are ready to load it in the printer. The
carton and wrapper help keep the paper clean, dry, and flat.
S e l e c t i n g Pr e p r i n t e d Fo r m s a n d Le t t e r h e a d
• Use grain long paper.
• Use only forms and letterhead printed using an offset lithographic or engraved printing process.
• Avoid paper with rough or heavily textured surfaces.
• Use inks that are not affected by the resin in toner. Inks that are oxidation-set or oil-based
generally meet these requirements; latex inks might not.
• Print samples on preprinted forms and letterheads considered for use before buying large
quantities. This action determines whether the ink in the preprinted form or letterhead affects
print quality.
• When in doubt, contact your paper supplier.
• When printing on letterhead, load the paper in the proper orientation for your printer. For more
information, see the Paper and Specialty Media Guide.
S u p p o r t e d Pa p e r S i z e s
Standard 250-sheet
Paper size tray Manual feeder Two-sided printing
A4
210x297mm
(8.27x11.7in.)
A51 X
148x210mm
(5.83x8.27in.)
A6 X
105x148mm
(4.13x5.83in.)
JIS B5 X
182x257mm
(7.17x10.1in.)
Oficio (Mexico)
215.9x340.4mm
(8.5x13.4in.)

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General Information
Standard 250-sheet
Hagaki X
100x148mm
(3.94x5.83in.)
Statement X
139.7x215.9mm
(5.5x8.5in.)
Executive X
184.2x266.7mm
(7.25x10.5in.)
Letter
215.9x279.4mm
(8.5x11in.)
Legal
215.9x355.6mm
(8.5x14in.)
Folio
215.9x330.2mm
(8.5x13in.)
Universal2,3
98.4x148mm
(3.86x5.83in.) to
215.9x355.6mm
(8.5x14in.)
Universal2,3 X X X
25.4x25.4mm (1x1in.) to
215.9x297mm
(8.5x11.69in.)
Universal2,3 X X X
105x148mm
(4.13x5.83in.) to
215.9x355.6mm
(8.5x14in.)
73/4 Envelope X
4

Service Manual
General Information
Standard 250-sheet
98.4x190.5mm
(3.875x7.5in.)
9Envelope X
4
98.4x225.4mm
(3.875x8.9in.)
10Envelope X
4
104.8x241.3mm
(4.12x9.5in.)
DLEnvelope X
4
110x220mm
(4.33x8.66in.)
C5Envelope X
4
162x229mm
(6.38x9.01in.)
B5Envelope X
4
176x250mm
(6.93x9.84in.)
Other Envelope X
4
98.4x162mm
(3.87x6.38in.) to
176x250mm
(6.93x9.84in.)
1 The default support is long-edge feed. When running on short-edge feed, A5 is treated as narrow paper.
2When Universal is selected, the page is formatted for 215.90x355.60mm (8.5x14in.) unless specified by the
software application.
3 Load narrow paper with the short edge entering the printer first.
4 The standard 250-sheet tray supports up to 5 envelopes at a time.
S u p p o r t e d Pa p e r Ty p e s
Note: Notes:
• Labels, envelopes, and card stock always print at reduced speed.

• Labels are supported for occasional use and must be tested for acceptability.

Service Manual
General Information
Standard 250-sheet
Paper type tray Manual feeder Two-sided printing
Plain paper
Card stock X
Labels X
Envelopes X
S u p p o r t e d Pa p e r W e i g h t s
Paper type and Standard 250-sheet
weight tray Manual feeder Two-sided printing
Light paper
60–74.9g/m2 grain long
(16–19.9-lb bond)
Plain paper
75–90.3g/m2 grain long
(20–24-lb bond)
Heavy paper
90.3–100g/m2 grain long
(24.1–26-lb bond)
Card stock
X
105.1–162g/m2 grain
long (28.1–43-lb bond)
Card stock
X X
105.1–200g/m2 grain
long (28.1–53-lb bond)
Paper labels
X
131g/m2(35-lb bond)
Envelopes
X
60–90g/m2 (16–24-lb
bond)

Service Manual
General Information
Tools Required For Service

• Flat-blade screwdrivers, various sizes
• #1 Phillips screwdriver, magnetic
• #2 Phillips screwdriver, magnetic
• #2 Phillips screwdriver, magnetic short-blade
• Torx screwdriver (T10 head)
• Needle-nose pliers
• Diagonal side cutters
• Spring hook
• Feeler gauges
• Analog or digital multimeter
• 3-mm ball hex wrench
• Toner vacuum
• Flashlight

Service Manual
Diagnostics and Troubleshooting
4

Service Manual
Troubleshooting Precautions
CAUTION—SHOCK HAZARD: When you see this symbol on the product, there is a danger
from hazardous voltage in the area of the product where you are working. Unplug the product
before you begin, or use caution if the product must receive power in order to perform the task.
CAUTION—SHOCK HAZARD: This product uses an electronic power switch. It does not
physically disconnect the input AC voltage. To avoid the risk of electrical shock, always remove
the power cord from the printer when removal of the input AC voltage is required.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock while troubleshooting with
covers removed or doors open, do not touch the exposed wires or circuits while the printer is
connected to an electrical outlet.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock and to prevent damage to
the printer, remove the power cord from the electrical outlet and disconnect all connections to
any external devices before you connect or disconnect any cable, electronic board, or assembly.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury
from a hot component, allow the surface to cool before touching it.
CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked
with this label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and
covers.
CAUTION—MOVING PARTS: To avoid the risk of laceration or abrasion injuries, keep hands
away from moving parts in areas marked with this label. Injuries from moving parts may occur
around gears and other rotating parts.
Pr é c a u t i o n s D e D é p a n n a g e
ATTENTION ! RISQUE D’ÉLECTROCUTION : Ce symbole indique un danger lié à des niveaux
de tension dangereux dans la zone du produit à manipuler. Débranchez le produit avant de
commencer, ou agissez avec prudence si le produit doit être alimenté pour effectuer
l'opération.
ATTENTION ! RISQUE D’ÉLECTROCUTION : Ce produit utilise un commutateur

d'alimentation électronique. Il ne déconnecte pas physiquement la tension d'alimentation CA.
Pour éviter tout risque d'électrocution, débranchez toujours le cordon d'alimentation de
l'imprimante lorsque vous devez déconnecter la tension d'alimentation CA.
ATTENTION ! RISQUE D’ÉLECTROCUTION : Pour éviter tout risque d'électrocution lors du

dépannage de l'imprimante avec les capots retirés ou les portes ouvertes, prenez garde de ne
pas toucher les fils ou circuits dénudés si l'imprimante est connectée à une prise électrique.
ATTENTION ! RISQUE D’ÉLECTROCUTION : Pour éviter tout risque d'électrocution et éviter

d'endommager l'imprimante, débranchez le cordon d'alimentation de la prise électrique et
déconnectez toute connexion à tout périphérique externe avant de brancher ou débrancher des
câbles ou circuits et assemblages électroniques.
ATTENTION ! SURFACE CHAUDE : L'intérieur de l'imprimante risque d'être brûlant. pour
réduire le risque de brûlure, laissez la surface ou le composant refroidir avant d'y toucher.

Service Manual
ATTENTION ! RISQUE DE PINCEMENT : Pour éviter tout risque de blessure par pincement,
agissez avec précaution au niveau des zones signalées par cette étiquette. Les blessures par
pincement peuvent se produire autour des pièces mobiles telles que les engrenages, portes,
tiroirs et capots.
ATTENTION ! PIÈCES MOBILES : Pour éviter tout risque de coupures ou de frottements,

éloignez les mains des pièces en mouvement dans les zones signalées par cette étiquette. Les
pièces en mouvement autour des engrenages et autres pièces rotatives peuvent causer des
blessures.
Pr e c a u c i o n e s D u ra n t e L a S o l u c i ó n D e Pr o b l e m a s
PRECAUCIÓN—RIESGO DE DESCARGA:Cuando vea este símbolo en el producto, existe
peligro de tensiones peligrosas en el área del producto en la que está trabajando. Desconecte
el producto antes de empezar o tenga cuidado si el producto debe recibir alimentación a fin de
realizar la tarea.
PRECAUCIÓN—RIESGO DE DESCARGA:Este producto utiliza un interruptor de corriente
electrónico. No desconecta físicamente la entrada de voltaje de CA. Para evitar el riesgo de
descarga eléctrica, desenchufe siempre el cable de alimentación de la impresora cuando sea
necesario retirar la entrada de voltaje de CA.
PRECAUCIÓN—RIESGO DE DESCARGA:Para evitar el riesgo de descarga eléctrica al

solucionar problemas sin las cubiertas o con las puertas abiertas, no toque los cables ni los
circuitos expuestos mientras la impresora está conectada a una toma de corriente.
PRECAUCIÓN—RIESGO DE DESCARGA:Para evitar el riesgo de descargas eléctricas y daños

en la impresora, retire el cable de alimentación de la toma eléctrica y desconecte todas las
conexiones a dispositivos externos antes de conectar o desconectar cualquier cable, placa
electrónica o conjunto.
PRECAUCIÓN—SUPERFICIE CALIENTE:El interior de la impresora podría estar caliente. Para

evitar el riesgo de heridas producidas por el contacto con un componente caliente, deje que la
superficie se enfríe antes de tocarlo.
PRECAUCIÓN—RIESGO DE DESCARGA ELÉCTRICA:Para evitar el riesgo de lesión por

atrapamiento, preste atención en las áreas marcadas con esta etiqueta. Las lesiones por
atrapamiento se pueden producir en torno a partes móviles, tales como engranajes, puertas,
bandejas y cubiertas.
PRECAUCIÓN—PARTES MÓVILES: Para evitar el riesgo de lesiones por laceración o abrasión,

mantenga las manos lejos de las partes móviles en las zonas marcadas con esta etiqueta. Las
lesiones causadas por partes móviles pueden producirse cerca de los engranajes u otras piezas
giratorias.
Vo r s i c h t s m a ß n a h m e n B e i D e r Fe h l e r b e h e b u n g
VORSICHT – STROMSCHLAGGEFAHR: Wenn Sie dieses Symbol sehen, besteht eine Gefahr
durch gefährliche Spannungen in dem Produktbereich, in dem Sie arbeiten. Trennen Sie das
Produkt von seiner Stromverbindung, bevor Sie beginnen, oder gehen Sie vorsichtig vor, wenn
das Produkt für die Durchführung der Aufgabe mit Strom versorgt werden muss.

Service Manual
VORSICHT – STROMSCHLAGGEFAHR: Dieses Produkt verwendet einen elektronischen

Leistungsschalter. Er trennt die Eingangswechselspannung nicht physikalisch. Um das Risiko
eines elektrischen Schlags zu vermeiden, ziehen Sie stets das Netzkabel vom Drucker ab, wenn
eine Abtrennung der Eingangswechselspannung erforderlich ist.
VORSICHT – STROMSCHLAGGEFAHR: Um die Gefahr eines Stromschlags während der
Fehlerbehebung bei entfernten Abdeckungen oder offenen Klappen zu vermeiden, berühren Sie
die freiliegenden Drähte oder Stromkreise nicht, wenn der Drucker an eine Steckdose
angeschlossen ist.
VORSICHT – STROMSCHLAGGEFAHR: Um das Risiko eines elektrischen Schlags und Schäden
am Drucker zu vermeiden, ziehen Sie das Netzkabel aus der Steckdose und trennen Sie alle
Verbindungen zu jeglichen externen Geräten, bevor Sie Kabel, Elektronikplatinen oder
Baugruppen einstecken oder abziehen.
VORSICHT – HEISS: Das Innere des Druckers kann sehr heiß sein. Vermeiden Sie Verletzungen,
indem Sie heiße Komponenten stets abkühlen lassen, bevor Sie ihre Oberfläche berühren.
VORSICHT – QUETSCHGEFAHR: Um das Risiko einer Quetschung zu vermeiden, gehen Sie in
Bereichen, die mit diesem Etikett gekennzeichnet sind, mit Vorsicht vor. Quetschungen können
im Bereich von beweglichen Komponenten auftreten, wie z.B. Zahnrädern, Klappen, Fächern
und Abdeckungen.
VORSICHT – BEWEGLICHE TEILE: Um das Risiko von Verletzungen und Abschürfungen zu
vermeiden, halten Sie Ihre Hände von sich bewegenden Teilen in Bereichen fern, die mit diesem
Hinweis gekennzeichnet sind. Verletzungen durch sich bewegende Teile treten unter Umständen
im Bereich von Zahnrädern und anderen sich drehenden Teilen auf.
Pr e c a u z i o n i p e r g l i i n t e r v e n t i d i r i p a ra z i o n e
ATTENZIONE – PERICOLO DI SCOSSA ELETTRICA: La presenza di questo simbolo sul
prodotto significa che è presente tensione pericolosa nell'area del prodotto su cui si sta
lavorando. Scollegare il prodotto prima di iniziare, o prestare cautela se l'intervento richiede che
il prodotto debba ricevere alimentazione.
ATTENZIONE – PERICOLO DI SCOSSA ELETTRICA: Questo prodotto utilizza un interruttore di
alimentazione elettronico. Tale interruttore non scollega fisicamente la tensione CA in entrata.
Per evitare il rischio di scossa elettrica, rimuovere sempre il cavo di alimentazione dalla
stampante quando è necessario rimuovere la tensione CA in entrata.
ATTENZIONE – PERICOLO DI SCOSSA ELETTRICA: Per evitare il rischio di scossa elettrica
quando si eseguono interventi sulla macchina con coperture rimosse e sportelli aperti, non
toccare cavi o circuiti esposti quando la stampante è collegata a una presa elettrica.
ATTENZIONE – PERICOLO DI SCOSSA ELETTRICA: Per evitare il rischio di scossa elettrica e
per impedire danni alla stampante, rimuovere il cavo di alimentazione dalla presa elettrica e
scollegare tutti i collegamenti a eventuali dispositivi esterni prima di collegare o scollegare
qualsiasi cavo, scheda elettronica o gruppo.
ATTENZIONE – SUPERFICIE SURRISCALDATA:L'area interna della stampante potrebbe
surriscaldarsi. Per evitare infortuni, lasciare raffreddare la superficie dei componenti prima di
toccarla.

Service Manual
ATTENZIONE – PERICOLO DI SCHIACCIAMENTO: Per evitare il rischio di lesioni, prestare la

massima cautela quando si accede alle aree contrassegnate con questa etichetta. Potrebbero
infatti verificarsi lesioni da schiacciamento in prossimità di parti in movimento, quali ad
esempio ingranaggi, porte, vassoi e coperchi.
ATTENZIONE – PARTI MOBILI: Per evitare il rischio di lesioni da lacerazione o abrasione,
tenere le mani lontano da parti in movimento nelle aree contrassegnate con questa etichetta.
Le lesioni dovute a parti in movimento possono verificarsi intorno a ingranaggi e altre parti
rotanti.

Service Manual
Troubleshooting Overview
Pe r fo r m i n g T h e I n i t i a l Tr o u b l e s h o o t i n g C h e c k
• With the power cord unplugged from the electrical outlet, check if the cord is free from breakage,
short circuits, disconnected wires, or incorrect connections.
• Make sure that the printer is properly grounded.
• Make sure that the power supply line voltage is within 10% of the rated line voltage.
• Make sure that the printer is securely installed on a level surface in a well-ventilated area.
• Make sure that the temperature and relative humidity are within the specifications. See
Temperature Information.
• Avoid locations that:
– Generate ammonia gas
– Are exposed to direct sunlight
– Are near open flames
– Are dusty
• Make sure that the recommended paper for this printer is used.
• Do a test print with paper from a newly opened package, and then check the result.

Service Manual
Fixing Print Quality Issues

I n i t i a l Pr i n t Q u a l i t y C h e c k
Before troubleshooting print problems, perform the following:
• Make sure that the printer is located in an area that follows the recommended operating
environment and power requirement specifications.
• Check the status of supplies. Replace supplies that are low or empty.
• Load 20-lb plain letter or A4 paper. Make sure that the paper guides are properly set and locked.
From the control panel, set the paper size and type to match the paper loaded in the tray.
• Print and keep the Menu settings page. The page will be used to restore the custom settings, if
necessary.
• Make sure that the print resolution and toner darkness on the Menu settings page are set to their
default values.
• Check the print cartridge for damage, and replace if necessary.
• Print the advanced print quality samples to see if the problem remains. Use tray 1 to test print
quality problems. Look for variations in the print from what is expected.
• Make sure that the correct print driver is used to prevent print problems. If the wrong driver is
installed, then incorrect characters may print and the copy may not fit the page correctly.
S u p p l i e s U s e d t o Re s o l v e P r i n t Q u a l i t y I s s u e s
For this family of printers, the following supplies are available to resolve print quality issues:
Supply Item P/N
Standard-Capacity Black Print Cartridge (1.5K) NA/XE 006R04383

Sold
Standard-Capacity Cyan Print Cartridge (1.5K) NA/XE 006R04384

Sold
Standard-Capacity Magenta Print Cartridge (1.5K) 006R04385

NA/XE Sold
Standard-Capacity Yellow Print Cartridge (1.5K) NA/ 006R04386

XE Sold
Standard-Capacity Black Print Cartridge (1.5K) DMO 006R04387

Sold
Standard-Capacity Cyan Print Cartridge (1.5K) DMO 006R04388

Sold
Standard-Capacity Magenta Print Cartridge (1.5K) 006R04389

DMO Sold

Service Manual
Supply Item P/N
Standard-Capacity Yellow Print Cartridge (1.5K) DMO 006R04390

Sold
High-Capacity Black Print Cartridge (3K) NA/XE Sold 006R04391
High-Capacity Cyan Print Cartridge (2.5K) NA/XE Sold 006R04392
High-Capacity Magenta Print Cartridge (2.5K) NA/XE 006R04393

Sold
High-Capacity Yellow Print Cartridge (2.5K) NA/XE 006R04394

Sold
High-Capacity Black Print Cartridge (3K) DMO Sold 006R04395
High-Capacity Cyan Print Cartridge (2.5K) DMO Sold 006R04396
High-Capacity Magenta Print Cartridge (2.5K) DMO 006R04397

Sold
High-Capacity Yellow Print Cartridge (2.5K) DMO Sold 006R04398
Waste Toner Bottle (15K) 008R13326
B l a n k o r W h i t e Pa g e s C h e c k
Note: Before performing this print quality check, print the Print Quality Test Pages. From the
control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages, and then
perform the initial print quality check. See Initial print quality check .

Service Manual
Action Yes No
Step 1 Go to step 2. The problem is solved.

1 From the control panel,
navigate to:
Settings > Print > Quality >
Advanced Imaging > Color
Adjust
The Color Adjust calibrates the
printer to adjust the color
variations in the printed
output.
2 Do a print test.
Does the problem remain?

1 Firmly shake the cartridge to
redistribute the toner.
2 Make sure that the affected
cartridge is properly installed.
The cartridge must fit and lock
properly with the print
cartridge tray. No packing
material must be left on the
cartridge.
Step 3 Go to step 5. Go to step 4.

1 Check the cartridge for
damage and leaks.
2 Check the cartridge smart chip
contacts for improper
connections.
• Corrosion and
contamination
• Loose connection with the
HVPS contacts
Is the cartridge free of damage,
leaks, and contamination?

Clean the contaminated contacts
or replace the affected cartridge.

Service Manual
Action Yes No
1 Remove the right cover. See
Right cover removal.
2 Remove the controller board
shield. See Controller board
shield removal .
3 Reseat the HVPS flat cables on
the HVPS and controller board.

Check the cables for damage.
Are the cables free of damage?

Replace the affected cable.

1 Make sure that the HVPS is
properly installed.
2 Reseat all the cables on the
HVPS.
3 Properly align the spring
contacts.

Check the HVPS contacts for
contamination and damage.
Are the HVPS contacts free of
contamination and damage?

Clean or replace the HVPS. See
HVPS removal.

1 Enter the Diagnostics menu,
and then navigate to:
Printer diagnostics and
adjustments > Motor tests

Service Manual
Action Yes No
2 Select K/Transfer belt, and
then start the test.
Does the transfer belt or transfer
roller move?

Check the transfer module and its
components for improper
installation and damage.
• Transfer belt
• Transfer roller
• Coupler gears
Is the transfer module properly
installed and free of damage?

Make sure that the transfer
module cable on the HVPS is
properly connected.

1 Remove any toner spills or
contamination from the
transfer module.
2 Check the transfer belt cleaner
and its waste toner nozzle for
leaks and damage.
If the transfer belt cleaner is
defective, then excess toner
may build up on the transfer
belt. If there are leaks on the
waste toner nozzle, then toner
spills will occur.
Is the transfer belt cleaner free of
leaks and damage?

Reinstall or replace the transfer
module. See Transfer module
removal.

Service Manual
Action Yes No
1 Remove the top cover. See Top
cover removal.
2 Reseat the flat cables on the
printhead.
3 Reseat the printhead cables on
the controller board.



1 Check the printhead and its
components for damage.
• Flat cable
• Connector sockets
2 Check the printhead mirrors for
contamination.
Is the printhead free of damage
and contamination?

Clean or replace the printhead.
See Printhead removal.

Check the firmware version.
Is the firmware updated to the
latest version?

Update the firmware.

Service Manual
Action Yes No
Make sure that the controller

board is properly installed. Reseat
all the cables on the controller
board.
Step 24 Contact the next level of support. Go to step 25.

Check the controller board and its
connector pins for damage.
Are the controller board and its
connectors free of damage?
Step 25 Contact the next level of support. The problem is solved.

Replace the controller board. See
Controller board removal.
D a r k Pr i n t C h e c k
Action Yes No

1 Make sure that the paper is
properly loaded in the tray and
manual feeder. See Avoiding
jams.
2 Make sure that the tray and
manual feeder are properly
installed.

Service Manual
Action Yes No
navigate to:
Settings > Paper > Tray
Configuration > Paper Size/
Type
2 Make sure that the setting
matches the paper loaded.

navigate to:
Settings > Paper > Media
Configuration > Media Types
2 Make sure that the Texture and
Weight settings match the
paper loaded.

Make sure that the paper loaded is
supported and free of damage
and defect.
To check for paper curl, print on
both sides of the paper.

Load paper from a fresh package.
Paper absorbs moisture due to
high humidity. Store paper in its
original wrapper until you are
ready to use it.

1 Remove the print cartridge
tray. See Print cartridge tray
removal .

Service Manual
Action Yes No
adjustments > Sensor tests >
TPS L and R
3 Insert a white sheet of paper
between the transfer belt and
sensor (TPS), and then check if
the sensor values increase to
almost 100%.
4 Insert a color-printed sheet of
paper between the transfer
belt and sensor (TPS), and then
check if the sensor values
change.
Do the sensor values change
properly?

shield removal .
2 Reseat the TPS sensor cables
on the controller board.

Check the TPS sensor cables for
damage.

Replace the affected TPS sensor
cable.

Enter the Diagnostics menu, and
then navigate to:
adjustments > Weather station
Is the weather station detecting
properly?

Service Manual
Action Yes No
cartridge.

damage and leaks.
connections.
• Corrosion and
contamination
HVPS contacts


navigate to:
Toner Darkness
2 Adjust the values to find the
best result.

Printer setup > EP setup >
Charge adjust > Black & Color
(DC bias voltage)
2 Find the setting that produces
the best result.

Service Manual
Action Yes No

Developer adjust > Black &
Color (DC bias voltage)
the best result.

Transfer adjust > Black &
the best result.

1 From the Diagnostics menu,
navigate to:
Transfer adjust > 2nd transfer
roller (DC bias voltage)
the best result.

shield removal .

Service Manual
Action Yes No



properly installed.
HVPS.
contacts.


HVPS removal.

roller move?

Service Manual
Action Yes No

• Transfer belt
• Transfer roller
• Coupler gears

properly connected.

transfer module.
leaks and damage.
spills will occur.
leaks and damage?

removal.

cover removal.
printhead.

Service Manual
Action Yes No



• Flat cable
contamination.
and contamination?


latest version?


board.

Service Manual
Action Yes No


Ghost Images Check
Action Yes No

jams.
installed.

navigate to:
Type

Service Manual
Action Yes No

navigate to:
paper loaded.

and defect.

ready to use it.

navigate to:
Adjust
output.
2 Do a print test.

Service Manual
Action Yes No

cartridge.

damage and leaks.
connections.
• Corrosion and
contamination
HVPS contacts


(DC bias voltage)
the best result.


Service Manual
Action Yes No
the best result.

the best result.

navigate to:
the best result.

roller move?

• Transfer belt
• Transfer roller
Service Manual
Action Yes No
• Coupler gears

2 Make sure that the transfer
properly connected.

transfer module.
leaks and damage.
spills will occur.
leaks and damage?

removal.

shield removal .

Service Manual
Action Yes No



properly installed.
HVPS.
contacts.


HVPS removal.

Check if the fuser voltage rating
matches the printer and electrical
outlet voltage rating.
Does the fuser have the correct
voltage rating?

2 Select Fuser, and then start the
test.

Service Manual
Action Yes No
Do the fuser rollers and exit rollers

turn?

1 Make sure that the fuser is
properly installed.
shield removal .
4 Reseat the fuser cables from
the following components, and
then check the cables for
damage:
• HVPS
• LVPS
• Fuser to controller board
connections
Are the fuser cables free of
damage?


Check the fuser and its
• Gears
• Rollers
• Cable
• Guides and actuators
• Thermistor
Is the fuser free of damage?

Replace the fuser. See Fuser
removal.

cover removal.

Service Manual
Action Yes No
printhead.



• Flat cable
contamination.
and contamination?


latest version?



Service Manual
Action Yes No
board.


G ra y o r Co l o r e d B a c kg r o u n d C h e c k

Service Manual
Action Yes No

navigate to:
Adjust
output.
2 Do a print test.

cartridge.

damage and leaks.
connections.
• Corrosion and
contamination
HVPS contacts


Service Manual
Action Yes No
shield removal .



properly installed.
HVPS.
contacts.


HVPS removal.


Service Manual
Action Yes No
roller move?

• Transfer belt
• Transfer roller
• Coupler gears

properly connected.

transfer module.
leaks and damage.
spills will occur.
leaks and damage?

removal.

Service Manual
Action Yes No
cover removal.
printhead.



• Flat cable
contamination.
and contamination?


latest version?


Service Manual
Action Yes No

board.


Horizontal Dark Line s Check
Action Yes No

jams.
installed.

Service Manual
Action Yes No
navigate to:
Type

navigate to:
paper loaded.

and defect.

ready to use it.

navigate to:
Adjust

Service Manual
Action Yes No
output.
2 Do a print test.

cartridge.

damage and leaks.
connections.
• Corrosion and
contamination
HVPS contacts


1 Pull out the print cartridge tray,
and then remove all the print
cartridges.
2 Check the cartridge tray for
proper movement.
Does the cartridge tray open and
close properly?

Service Manual
Action Yes No

1 Remove any obstructions that
hinder the cartridge tray.
2 Reinstall the cartridge tray.

Check the cartridge tray and its
• Print cartridge locking
mechanisms
• Sliding mechanism under the
cartridge tray
• Latch mechanism
Is the cartridge tray free of
damage?

Replace the cartridge tray. See
Print cartridge tray removal .

navigate to:
Toner Darkness
best result.

(DC bias voltage)
the best result.

Service Manual
Action Yes No
the best result.

the best result.

navigate to:
the best result.

1 Use the table on the Print
Quality Test Pages to match
the distance between vertically
repeating defects.
2 Replace the part or supply item
that best matches the
distance.


Service Manual
Action Yes No
shield removal .



properly installed.
HVPS.
contacts.


HVPS removal.

cover removal.
printhead.

Service Manual
Action Yes No



• Flat cable
contamination.
and contamination?


latest version?


board.

Service Manual
Action Yes No


Horizontal White Lines Check
Action Yes No

jams.
installed.

navigate to:
Type

Service Manual
Action Yes No

navigate to:
paper loaded.

and defect.

ready to use it.

navigate to:
Adjust
output.
2 Do a print test.

Service Manual
Action Yes No

cartridge.

damage and leaks.
connections.
• Corrosion and
contamination
HVPS contacts


cartridges.
proper movement.
close properly?


Service Manual
Action Yes No

mechanisms
cartridge tray
• Latch mechanism
damage?


navigate to:
Toner Darkness
best result.

(DC bias voltage)
the best result.


Service Manual
Action Yes No
the best result.

the best result.

navigate to:
the best result.

repeating defects.
distance.

shield removal .

Service Manual
Action Yes No



properly installed.
HVPS.
contacts.


HVPS removal.

cover removal.
printhead.


Service Manual
Action Yes No


• Flat cable
contamination.
and contamination?


latest version?


board.

Service Manual
Action Yes No


Incorrect Margins Check
Action Yes No

jams.
installed.

navigate to:
Type

Service Manual
Action Yes No

navigate to:
paper loaded.

and defect.

ready to use it.

Did the problem occur while
printing from the manual feeder?

1 Make sure that the manual
feeder guides are free of
obstructions.
2 Check the guides for improper
Are the guides properly installed
and free of damage?

Service Manual
Action Yes No

Replace the manual feeder.
Step 9 Go to step 10. Contact the next level of support.

Check the manual feeder transport
mechanism for damage.
Are the components free of
damage?

Check the manual feeder belts for
improper installation and damage.
Are the belts properly installed and
free of damage?

Check the manual feeder rollers for
wear, damage, and
contamination.
Are the rollers free of wear,
damage, and contamination?

1 Check the tray insert and its
guides for damage.
2 Check the tray insert pads for
wear and damage.
Is the tray insert free of damage?

Replace the tray insert.

Check the pick tires for improper
installation, contamination, wear,
and damage.
Are the pick tires properly installed
and free of contamination, wear,
and damage?

Service Manual
Action Yes No

Reinstall, clean, or replace the pick
tire. See Pick tire removal.

1 Clear any obstructions from
the rollers along the paper
path.
2 Check the rollers for
contamination.
Are the rollers free of
contamination?

Clean the rollers.

adjustments > Registration
adjust
2 Run the appropriate quick test.
• Quick test
• Duplex quick test
• Manual feed quick test
3 Perform the registration
adjustment. See Registration
adjustment.

cover removal.
shield removal .
printhead.

Service Manual
Action Yes No



• Flat cable
contamination.
and contamination?

L i g h t Pr i n t C h e c k

Service Manual
Action Yes No

jams.
installed.

navigate to:
Type

navigate to:
paper loaded.

and defect.


Service Manual
Action Yes No
ready to use it.

removal .
TPS L and R
3 Insert a white sheet of paper
sensor (TPS), and then check if
the sensor values increase to
almost 100%.
4 Insert a color-printed sheet of
paper between the transfer
belt and sensor (TPS), and then
check if the sensor values
change.
Do the sensor values change
properly?

shield removal .

damage.

cable.

Service Manual
Action Yes No
Enter the Diagnostics menu, and

then navigate to:
adjustments > Weather station
Is the weather station detecting
properly?

navigate to:
Adjust
output.
2 Do a print test.

cartridge.

damage and leaks.
connections.
• Corrosion and
contamination
HVPS contacts

Service Manual
Action Yes No


navigate to:
Toner Darkness
best result.

(DC bias voltage)
the best result.

the best result.

the best result.
Service Manual
Action Yes No

navigate to:
the best result.

shield removal .



properly installed.
HVPS.
contacts.


Service Manual
Action Yes No


HVPS removal.

roller move?

• Transfer belt
• Transfer roller
• Coupler gears

properly connected.

transfer module.
leaks and damage.

Service Manual
Action Yes No
spills will occur.
leaks and damage?

removal.

cover removal.
printhead.



• Flat cable
contamination.
and contamination?


Service Manual
Action Yes No

latest version?


board.


M i s s i n g Co l o r s C h e c k

Service Manual
Action Yes No

navigate to:
Adjust
output.
2 Do a print test.

cartridge.

damage and leaks.
connections.
• Corrosion and
contamination
HVPS contacts


Service Manual
Action Yes No
cartridges.
proper movement.
close properly?


mechanisms
cartridge tray
• Latch mechanism
damage?


shield removal .


Service Manual
Action Yes No


properly installed.
HVPS.
contacts.


HVPS removal.

cover removal.
printhead.



Service Manual
Action Yes No

• Flat cable
contamination.
and contamination?


roller move?

• Transfer belt
• Transfer roller
• Coupler gears

properly connected.

Service Manual
Action Yes No
transfer module.
leaks and damage.
spills will occur.
leaks and damage?

removal.

2 Run the test on the following
motors and clutches. In each
test, check the gears for lack of
movement and unusual noise.
• CMY
• K/Transfer belt
• Pick clutch
• Staging clutch
Do the gears move properly
without unusual noise?

Check the gearbox gears and
couplers for wear and damage.
• Drive gears for all print
cartridges and transfer belt
• Drive gears that engage with
the clutches
• Couplers for all print cartridges
and the transfer belt

Service Manual
Action Yes No
Are the gears and couplers free of

wear and damage?

1 Remove the gearbox. See
Gearbox removal.
2 Make sure that the gearbox
gears are properly lubricated.
3 Reinstall the gearbox.

Replace the gearbox. See Gearbox
removal.

latest version?


board.


Service Manual
M o t t l e d Pr i n t a n d D o t s C h e c k
Action Yes No

jams.
installed.

navigate to:
Type

navigate to:
paper loaded.

Service Manual
Action Yes No

and defect.

ready to use it.

navigate to:
Adjust
output.
2 Do a print test.

cartridge.

damage and leaks.

Service Manual
Action Yes No
connections.
• Corrosion and
contamination
HVPS contacts


shield removal .



properly installed.
HVPS.
contacts.

Service Manual
Action Yes No


HVPS removal.

navigate to:
Toner Darkness
best result.

(DC bias voltage)
the best result.

the best result.

Service Manual
Action Yes No
the best result.

navigate to:
the best result.

roller move?

• Transfer belt
• Transfer roller
• Coupler gears

properly connected.

Service Manual
Action Yes No

transfer module.
leaks and damage.
spills will occur.
leaks and damage?

removal.

cover removal.
printhead.



• Flat cable

Service Manual
Action Yes No
contamination.
and contamination?


latest version?


board.



Service Manual
Pa p e r C u r l C h e c k
Action Yes No

jams.
installed.

navigate to:
Type

navigate to:
paper loaded.

Service Manual
Action Yes No

and defect.

ready to use it.

guides for damage.
wear and damage.


1 Check the rear door for
improper installation,
misalignment, and damage.
2 Check the rear door sensor flag
for damage.
3 Check the rear door rollers and
gears for wear, damage, and
contamination.
Are the rear door and its
components properly installed and
free of wear, damage, and
contamination?

Service Manual
Action Yes No
Reinstall, clean, or replace the rear

door. See Rear door removal.

Fuser adjust > Temperature
2 Do a print test using each of
the Temperature settings.
• Normal
• High
• Low
• Lower
3 Select the setting that
produces the best result.

test.
The fuser rollers and exit rollers
turn when the motor runs.
Does the motor run?

shield removal .
2 Reseat the cable on the motor
and on the controller board.

Check the motor for improper
installation, wear, and damage.

Service Manual
Action Yes No
Is the motor properly installed and

free of damage?

Reinstall or replace the motor. See
Motor (fuser) removal.

voltage rating?

test.
turn?

properly installed.
2 Remove the left cover. See Left
cover removal.
damage:
• HVPS
• LVPS
connections
damage?

Service Manual
Action Yes No


• Gears
• Rollers
• Cable
• Thermistor

removal.
Pr i n t C r o o ke d o r S ke w e d C h e c k

Service Manual
Action Yes No

jams.
installed.

navigate to:
Type

navigate to:
paper loaded.

and defect.


Service Manual
Action Yes No
ready to use it.

Did the problem occur while
printing from the manual feeder?

obstructions.
and free of damage?


damage?

free of damage?

wear, damage, and
contamination.

guides for damage.

Service Manual
Action Yes No
wear and damage.


and damage.
and damage?


1 Clear any obstructions from
the rollers along the paper
path.
2 Check the rollers for
contamination.
Are the rollers free of
contamination?

Clean the rollers.

adjustments > Registration
adjust
2 Run the appropriate quick test.
• Quick test
• Duplex quick test
Service Manual
Action Yes No
• Manual feed quick test
3 Perform the registration
adjustment. See Registration
adjustment.

cover removal.
shield removal .
printhead.



• Flat cable
contamination.
and contamination?


Service Manual
Re p e a t i n g D e fe c t s C h e c k
Action Yes No

Clear the paper path of dust and
debris.

repeating defects.
distance.
S o l i d Co l o r o r B l a c k I m a g e s C h e c k

Service Manual
Action Yes No

navigate to:
Adjust
output.
2 Do a print test.

cartridge.

damage and leaks.
connections.
• Corrosion and
contamination
HVPS contacts


Service Manual
Action Yes No
roller move?

• Transfer belt
• Transfer roller
• Coupler gears

properly connected.

transfer module.
leaks and damage.
spills will occur.
leaks and damage?

Service Manual
Action Yes No

removal.

cover removal.
shield removal .
printhead.



• Flat cable
contamination.
and contamination?


Service Manual
Action Yes No



properly installed.
HVPS.
contacts.


HVPS removal.

latest version?


Service Manual
Action Yes No

board.


Te x t o r I m a g e s C u t O f f C h e c k

Service Manual
Action Yes No

navigate to:
Adjust
output.
2 Do a print test.

cartridge.

damage and leaks.
connections.
• Corrosion and
contamination
HVPS contacts


Service Manual
Action Yes No
cartridges.
proper movement.
close properly?


mechanisms
cartridge tray
• Latch mechanism
damage?


shield removal .


Service Manual
Action Yes No


properly installed.
HVPS.
contacts.


HVPS removal.

cover removal.
printhead.



Service Manual
Action Yes No

• Flat cable
contamination.
and contamination?


roller move?

• Transfer belt
• Transfer roller
• Coupler gears

properly connected.

Service Manual
Action Yes No
transfer module.
leaks and damage.
spills will occur.
leaks and damage?

removal.

• CMY
• K/Transfer belt
• Pick clutch
• Staging clutch

the clutches

Service Manual
Action Yes No

wear and damage?

Gearbox removal.

removal.

latest version?


board.


Service Manual
To n e r E a s i l y R u b s O f f C h e c k
Action Yes No

jams.
installed.

navigate to:
Type

navigate to:
paper loaded.

Service Manual
Action Yes No

and defect.

ready to use it.

Fuser adjust > Temperature
2 Do a print test using each of
the Temperature settings.
• Normal
• High
• Low
• Lower
3 Select the setting that
produces the best result.

voltage rating?


Service Manual
Action Yes No
test.
turn?

properly installed.
cover removal.
damage:
• HVPS
• LVPS
connections
damage?


• Gears
• Rollers
• Cable
• Thermistor

removal.

Service Manual
Action Yes No

test.
Does the motor run?

shield removal .

free of damage?


Check if the LVPS voltage rating
matches the fuser voltage rating.
Does the LVPS have the correct
voltage rating?

2 Reseat the LVPS cables.

Service Manual
Action Yes No

Check the cable from the power
inlet to the LVPS board for
improper connection and damage.
Is the cable properly connected
and free of damage?

Replace the LVPS. See LVPS
removal.
U n e v e n Pr i n t D e n s i t y C h e c k
Action Yes No

jams.
installed.

navigate to:

Service Manual
Action Yes No
Type

navigate to:
paper loaded.

and defect.

ready to use it.

navigate to:
Adjust
output.

Service Manual
Action Yes No
2 Do a print test.

cartridge.

damage and leaks.
connections.
• Corrosion and
contamination
HVPS contacts


roller move?

Service Manual
Action Yes No

• Transfer belt
• Transfer roller
• Coupler gears

properly connected.

transfer module.
leaks and damage.
spills will occur.
leaks and damage?

removal.

cover removal.
shield removal .

Service Manual
Action Yes No
printhead.



• Flat cable
contamination.
and contamination?





Service Manual
Action Yes No

properly installed.
HVPS.
contacts.


HVPS removal.

latest version?


board.

Service Manual
Action Yes No


Ve r t i c a l W h i t e L i n e s C h e c k
Action Yes No

jams.
installed.

navigate to:
Type

Service Manual
Action Yes No

navigate to:
paper loaded.

and defect.

ready to use it.

navigate to:
Adjust
output.
2 Do a print test.

Service Manual
Action Yes No

cartridge is properly installed
to its corresponding slot.
cartridge.

damage and leaks.
connections.
• Corrosion and
contamination
HVPS contacts


navigate to:
Settings > Troubleshooting >
Print Quality Test Pages
2 Check the results and
determine the color that has
issues.
3 Transfer the affected print
cartridge to another slot on the
print cartridge tray.
4 Print, and then check the
results of the Print Quality Test
Pages.

Service Manual
Action Yes No
Does the affected cartridge still

have issues?

Replace the affected cartridge.
Return the swapped cartridges to
their original slots.

roller move?

• Transfer belt
• Transfer roller
• Coupler gears

properly connected.

transfer module.

Service Manual
Action Yes No
leaks and damage.
spills will occur.
leaks and damage?

removal.

• Flat cable
contamination.
and contamination?


properly installed.
HVPS.
contacts.

Service Manual
Action Yes No


HVPS removal.

voltage rating?

test.
turn?

properly installed.
cover removal.
damage:
• HVPS
• LVPS
connections
damage?

Service Manual
Action Yes No


• Gears
• Rollers
• Cable
• Thermistor

removal.

latest version?


board.

Service Manual
Action Yes No


H o r i z o n t a l Co l o r e d L i n e s o r B a n d i n g C h e c k
Action Yes No

jams.
installed.

navigate to:
Type

navigate to:

Service Manual
Action Yes No
paper loaded.

and defect.

ready to use it.

navigate to:
Adjust
output.
2 Do a print test.

cartridge is properly installed
to its corresponding slot.

Service Manual
Action Yes No
cartridge.

damage and leaks.
connections.
• Corrosion and
contamination
HVPS contacts


cartridges.
proper movement.
close properly?


mechanisms
Service Manual
Action Yes No
cartridge tray
• Latch mechanism
damage?


navigate to:
Toner Darkness
best result.

(DC bias voltage)
the best result.

the best result.

Service Manual
Action Yes No
the best result.

navigate to:
the best result.

roller move?

• Transfer belt
• Transfer roller
• Coupler gears


Service Manual
Action Yes No
properly connected.

transfer module.
leaks and damage.
spills will occur.
leaks and damage?

removal.

properly installed.
HVPS.
contacts.


HVPS removal.

Service Manual
Action Yes No

voltage rating?

test.
turn?

properly installed.
cover removal.
damage:
• HVPS
• LVPS
connections
damage?



Service Manual
Action Yes No
• Gears
• Rollers
• Cable
• Thermistor

removal.

latest version?


board.



Service Manual
M i s s i n g O n e Co l o r C h e c k
Action Yes No

navigate to:
Adjust
output.
2 Do a print test.

cartridge.

damage and leaks.
connections.
• Corrosion and
contamination
HVPS contacts

Service Manual
Action Yes No


shield removal .



properly installed.
HVPS.
contacts.


HVPS removal.

Service Manual
Action Yes No

roller move?

• Transfer belt
• Transfer roller
• Coupler gears

properly connected.

transfer module.
leaks and damage.
spills will occur.
leaks and damage?

Service Manual
Action Yes No

removal.

cover removal.
printhead.



• Flat cable
contamination.
and contamination?


latest version?

Service Manual
Action Yes No


board.


Ve r t i c a l Co l o r e d L i n e s o r B a n d i n g C h e c k
Action Yes No

jams.
installed.

Service Manual
Action Yes No
navigate to:
Type

navigate to:
paper loaded.

and defect.

ready to use it.

navigate to:
Adjust

Service Manual
Action Yes No
output.
2 Do a print test.

cartridge.

damage and leaks.
connections.
• Corrosion and
contamination
HVPS contacts


navigate to:
Settings > Troubleshooting >
Print Quality Test Pages
2 Check the results and
determine the color that has
issues.
Service Manual
Action Yes No
3 Transfer the affected print
cartridge to another slot on the
print cartridge tray.
4 Print, and then check the
results of the Print Quality Test
Pages.
Does the affected cartridge still
have issues?

Replace the affected cartridge.
Return the swapped cartridges to
their original slots.

cover removal.
shield removal .
printhead.



• Flat cable
contamination.
and contamination?
Service Manual
Action Yes No


roller move?

• Transfer belt
• Transfer roller
• Coupler gears

properly connected.

transfer module.
leaks and damage.
Service Manual
Action Yes No
spills will occur.
leaks and damage?

removal.

shield removal .



properly installed.
HVPS.
contacts.


Service Manual
Action Yes No

HVPS removal.

voltage rating?

test.
turn?

properly installed.
shield removal .
damage:
• HVPS
• LVPS
connections
damage?

Service Manual
Action Yes No

• Gears
• Rollers
• Cable
• Thermistor

removal.

latest version?


board.



Service Manual
Paper Jams
A vo i d i n g J a m s
L o a d Pa p e r P r o p e r l y
• Make sure that the paper lies flat in the tray.
Correct loading of paper Incorrect loading of paper
• Do not load or remove a tray while the printer is printing.

• Do not load too much paper. Make sure that the stack height is below the maximum paper fill
indicator.
• Do not slide paper into the tray. Load paper as shown in the illustration.
• Make sure that the paper guides are positioned correctly and are not pressing tightly against the
paper or envelopes.
• Push the tray firmly into the printer after loading paper.

Service Manual
Use Recommended Paper

• Use only recommended paper or specialty media.
• Do not load paper that is wrinkled, creased, damp, bent, or curled.
• Flex, fan, and align the paper edges before loading.
• Do not use paper that has been cut or trimmed by hand.

• Do not mix paper sizes, weights, or types in the same tray.
• Make sure that the paper size and type are set correctly on the computer or printer control panel.
• Store paper according to manufacturer recommendations.
I d e n t i fy i n g J a m L o c a t i o n s
Note: Notes:
• When Jam Assist is set to On, the printer might attempt to flush blank pages or pages with partial
prints after a jammed page has been cleared. Check your printed output for blank pages.
• When Jam Recovery is set to On or Auto, the printer reprints jammed pages.

Service Manual
Jam locations
1 Standard bin
2 Manual feeder
3 Trays
4 Door B
5 Door E

Service Manual
2 0 0 Pa p e r J a m s
2 0 0 Pa p e r J a m M e s s a g e s
Error code Description Action
200.05 Paper fed from the manual feeder See Sensor (input) late-leaving
never cleared the sensor (input). jam service check .
200.06 Paper fed from the manual feeder See Manual feeder pick jam
was picked but it never reached service check .
the sensor (input).
200.15 Paper fed from tray 1 never See Tray 1 to sensor (input) late-
cleared the sensor (input). leaving jam service check .
200.16 Paper fed from tray 1 was picked See Tray 1 pick failure service
but it never reached the sensor check .
(input).
200.91 Paper remains detected at the See Sensor (input) static jam
sensor (input) after the printer is service check .
turned on.
200.99 The sensor (TPS) detected a lack See Toner patch sensing error
or an excess of toner patches on service check .
the printed image.
TPS stands for toner patch
sensing.
S en s o r ( I n p ut ) La t e- le av i n g J a m Se rv i ce Ch e c k
Action Yes No

1 Open all printer doors, and
then remove the manual
feeder and tray.
2 Check the paper path, tray,
and bin for paper fragments
and partially fed paper.
Are the paper path, bin, and tray
free of paper fragments and
partially fed paper?

Service Manual
Action Yes No
Remove the paper fragments and

partially fed paper.

adjustments > Sensor tests
2 Find the sensor (Input).
Does the sensor status change
while toggling the sensor?

shield removal .
2 Reseat the cable of the sensor

Check the sensor and its flag for
Is the sensor properly installed and
free of damage?

Reinstall or replace the sensor. See
Sensor (input) removal.

adjustments > Motor tests >
Staging clutch
2 Find the staging clutch, and
Does the clutch operate?

Service Manual
Action Yes No

shield removal .
2 Reseat the clutch cable.

Check the clutch for improper
Is the clutch properly installed and
free of damage?

Reinstall or replace the clutch. See
Staging clutch removal.

Does the motor run?

shield removal .

free of wear and damage?

Service Manual
Action Yes No

Motor (K/transfer belt) removal .

roller move?

• Transfer belt
• Transfer roller
• Coupler gears

removal.

test.
Does the motor run?

Service Manual
Action Yes No
shield removal .

free of damage?


test.
turn?

properly installed.
cover removal.
the following components:
• HVPS
• LVPS
connections

Service Manual
Action Yes No

• Gears
• Rollers
• Cable

removal.

for damage.
contamination.
contamination?


board.

Service Manual
Action Yes No


M a n u a l Fe e d e r P i c k J a m S e r v i c e C h e c k
Action Yes No

feeder and tray.



Service Manual
Action Yes No
shield removal .

free of damage?


2 Find the sensor (Manual
feeder).

shield removal .

free of damage?

Service Manual
Action Yes No

Sensor (manual feeder) removal .

obstructions.
and free of damage?


damage?

free of damage?

wear, damage, and
contamination.

Staging clutch

Service Manual
Action Yes No

shield removal .

free of damage?


Check the staging drive
• Belt
• Gear
• Pulley
Are the staging drive components
properly installed and free of wear
and damage?

Reinstall or replace the affected
staging belt, gear, or pulley. See
Staging belt, gear, and pulley
removal .

Service Manual
Action Yes No
for damage.
contamination.
contamination?


board.



Service Manual
Tra y 1 To S e n s o r ( I n p u t ) L a t e - l e a v i n g J a m S e r v i c e C h e c k
Action Yes No

feeder and tray.


jams.
installed.

navigate to:
Type


Service Manual
Action Yes No

shield removal .

free of damage?


roller move?

• Transfer belt
• Transfer roller
• Coupler gears

Service Manual
Action Yes No

removal.

Does the motor run?

shield removal .



Staging clutch

Service Manual
Action Yes No

shield removal .

free of damage?


• Belt
• Gear
• Pulley
and damage?

removal .


Service Manual
Action Yes No
test.
Does the motor run?

shield removal .

free of damage?


for damage.
contamination.
contamination?


Service Manual
Action Yes No

• CMY
• K/Transfer belt
• Pick clutch
• Staging clutch

the clutches
wear and damage?

Gearbox removal.

removal.

Service Manual
Action Yes No

board.


Tra y 1 P i c k Fa i l u r e S e r v i c e C h e c k
Action Yes No

feeder and tray.



Service Manual
Action Yes No
jams.
installed.

navigate to:
Type


shield removal .

free of damage?


Service Manual
Action Yes No

Does the motor run?

shield removal .



1 Check the pick roller for
improper mechanism.
After the pick roller is lowered,
it must move automatically to
its original position.
damage.
Is the pick roller functional and
free of damage?

Service Manual
Action Yes No

and damage.
and damage?


Staging clutch

shield removal .

free of damage?


Service Manual
Action Yes No

• Belt
• Gear
• Pulley
and damage?

removal .

test.
Does the motor run?

shield removal .

free of damage?

Service Manual
Action Yes No


for damage.
contamination.
contamination?


• CMY
• K/Transfer belt
• Pick clutch
• Staging clutch


Service Manual
Action Yes No
the clutches
wear and damage?

Gearbox removal.

removal.

board.



Service Manual
S en s o r ( I n p ut ) S ta t i c J a m S e rv ic e C h e ck
Action Yes No

feeder and tray.



shield removal .

free of damage?

Service Manual
Action Yes No


board.


202.03 Paper fed from the manual feeder See Sensor (fuser exit) late-arriving
never reached the sensor (fuser jam service check .
exit).
202.04 Paper fed from the manual feeder See Sensor (fuser exit) early-
cleared the sensor (fuser exit) leaving jam service check .
earlier than expected.
202.05 Paper fed from the manual feeder See Sensor (fuser exit) late-leaving
never cleared the sensor (fuser jam service check .
exit).
202.13 Paper fed from tray 1 never See Sensor (fuser exit) late-arriving
reached the sensor (fuser exit). jam service check .

Service Manual
202.14 Paper fed from tray 1 cleared the See Sensor (fuser exit) early-
sensor (fuser exit) earlier than leaving jam service check .
expected.
202.15 Paper fed from tray 1 never See Sensor (fuser exit) late-leaving
cleared the sensor (fuser exit). jam service check .
202.91 Paper remains detected at the See Sensor (fuser exit) static jam
sensor (fuser exit) after the printer service check .
is turned on.
S e n s o r ( Fu s e r E x i t ) L a t e - a r r i v i n g J a m S e r v i c e C h e c k
Action Yes No

feeder and tray.


2 Find the sensor (Fuser exit).

Service Manual
Action Yes No
shield removal .

Check the sensor for improper
free of damage?

Sensor (fuser exit) removal .

test.
Does the motor run?

shield removal .

free of damage?

Service Manual
Action Yes No


test.
turn?

properly installed.
cover removal.
damage:
• HVPS
• LVPS
connections
damage?


• Gears
• Rollers
• Cable

Service Manual
Action Yes No

removal.

Reseat the HVPS flat cables.



Staging clutch

shield removal .


Service Manual
Action Yes No

free of damage?


• Belt
• Gear
• Pulley
and damage?

removal .

roller move?

• Transfer belt
• Transfer roller
• Coupler gears

Service Manual
Action Yes No


removal.

Does the motor run?

shield removal .




Service Manual
Action Yes No
• CMY
• K/Transfer belt
• Pick clutch
• Staging clutch

the clutches
wear and damage?

Gearbox removal.

removal.

board.

Service Manual
Action Yes No


S e n s o r ( Fu s e r E x i t ) E a r l y - l e a v i n g J a m S e r v i c e C h e c k
Action Yes No

feeder and tray.



Service Manual
Action Yes No
shield removal .

free of damage?


test.
Does the motor run?

shield removal .

free of damage?

Service Manual
Action Yes No


test.
turn?

properly installed.
cover removal.
damage:
• HVPS
• LVPS
connections
damage?


• Gears
• Rollers
• Cable

Service Manual
Action Yes No

removal.




board.



Service Manual
S e n s o r ( Fu s e r E x i t ) L a t e - l e a v i n g J a m S e r v i c e C h e c k
Action Yes No

feeder and tray.



shield removal .

free of damage?

Service Manual
Action Yes No


test.
Does the motor run?

shield removal .

free of damage?


Check the top cover for improper
Is the top cover properly installed
and free of damage?

Service Manual
Action Yes No
Replace the top cover. See Top

cover removal.

test.
turn?

properly installed.
cover removal.
damage:
• HVPS
• LVPS
connections
damage?


• Gears
• Rollers
• Cable

Service Manual
Action Yes No

removal.




board.



Service Manual
S e n s o r ( Fu s e r E x i t ) S t a t i c J a m S e r v i c e C h e c k
Action Yes No

feeder and tray.



shield removal .

free of damage?

Service Manual
Action Yes No


test.
turn?

properly installed.
cover removal.
damage:
• HVPS
• LVPS
connections
damage?


• Gears
• Rollers
• Cable

Service Manual
Action Yes No

removal.




board.



Service Manual
232.03 During a duplex print job, paper See Sensor (input) late-arriving
fed from the manual feeder never jam (during duplex print) service
reached the sensor (input). check .
232.05 During a duplex print job, paper See Sensor (input) late-leaving
fed from the manual feeder never jam (during duplex print) service
cleared the sensor (input). check .
232.13 During a duplex print job, paper See Sensor (input) late-arriving
fed from tray 1 never reached the jam (during duplex print) service
sensor (input). check .
fed from tray 1 never cleared the jam (during duplex print) service
sensor (input). check .
never reached the sensor (input). jam (during duplex print) service
Paper source is undetermined. check .
232.95 During a duplex print job, paper

never cleared the sensor (input).
Paper source is undetermined.
S e n s o r ( I n p u t ) L a t e - a r r i v i n g J a m ( D u r i n g D u p l e x Pr i n t ) S e r v i c e
Check
Action Yes No

feeder and tray.

Service Manual
Action Yes No



shield removal .

free of damage?


for damage.
contamination.

Service Manual
Action Yes No
contamination?


test.
Does the motor run?

shield removal .

free of damage?



Service Manual
Action Yes No
Staging clutch

shield removal .

free of damage?


• Belt
• Gear
• Pulley
and damage?

removal .

Service Manual
Action Yes No

Does the motor run?

shield removal .



• CMY
• K/Transfer belt
• Pick clutch
• Staging clutch
Service Manual
Action Yes No

the clutches
wear and damage?

Gearbox removal.

removal.

board.



Service Manual
S e n s o r ( I n p u t ) L a t e - l e a v i n g J a m ( D u r i n g D u p l e x Pr i n t ) S e r v i c e
Check
Action Yes No

feeder and tray.



shield removal .

free of damage?

Service Manual
Action Yes No


for damage.
contamination.
contamination?


Staging clutch

shield removal .


Service Manual
Action Yes No

free of damage?


• Belt
• Gear
• Pulley
and damage?

removal .

Does the motor run?

shield removal .

Service Manual
Action Yes No



roller move?

• Transfer belt
• Transfer roller
• Coupler gears

removal.


Service Manual
Action Yes No
test.
Does the motor run?

shield removal .

free of damage?


test.
turn?

properly installed.
cover removal.
the following components:

Service Manual
Action Yes No
• HVPS
• LVPS
connections

• Gears
• Rollers
• Cable

removal.

• CMY
• K/Transfer belt
• Pick clutch
• Staging clutch

the clutches

Service Manual
Action Yes No
wear and damage?

Gearbox removal.

removal.

board.



Service Manual
241.05 Paper fed from the manual feeder See Sensor (input) late-leaving
cleared the sensor (input) later jam service check .
than expected.
241.91 Paper remains detected at the See Sensor (input) static jam
sensor (input) after the printer is service check .
turned on.

Service Manual
User Attendance Messages

0y User Attendance Errors
8–9 User Attendance Messages
8.01 Door A was detected as open. See Undetected door A service

check .
8.02 Door B was detected as open. See Undetected door B service

check .
9.00 A problem caused the printer to See Auto reboot error service
restart automatically. check .
Undetected Door A Service Check

Action Yes No

then clear any obstructions.
2 Close the doors properly. Make
sure that there is no gap
between the door and the
printer.

1 Check the front door and its
installation. Make sure that the
door links and hinges are
properly engaged.
interlock actuator for damage.
Are the front door and its
free of damage?

Reinstall or replace the front door.
See Front door removal.

Service Manual
Action Yes No

2 Find the front door interlock
switch.
Does the switch status change
while toggling the switch?

Check the switch for damage.
Is the switch free of damage?




properly installed.
HVPS.
contacts.


Service Manual
Action Yes No


HVPS removal.

board.



Service Manual
Undetected Door B Service Check

Action Yes No

for damage.
contamination.
contamination?


2 Find the sensor (Fuser buckle).

shield removal .

free of damage?

Service Manual
Action Yes No

Sensor (fuser buckle) removal .

cover removal.
damage:
• HVPS
• LVPS
connections
damage?





board.

Service Manual
Action Yes No


A u t o Re b o o t E r r o r S e r v i c e C h e c k
Action Yes No

Turn off the printer, wait for about
10 seconds, and then turn on the
printer.

1 Turn off the printer.
2 Turn on the printer and enter
the Diagnostics menu.
3 Do a print test.
4 Restart the printer.

board.

Check the controller board cables
for damage.

Service Manual
Action Yes No

Replace the affected cables.

latest version?




11.11 A wrong paper type or size was See Paper loading error service
detected on tray 1. check .
11.12 A wrong paper type, size, or

orientation was detected on tray
1.

Service Manual
11.81 A wrong paper type or size was See Paper loading error service
detected on the manual feeder. check .
11.82 A wrong paper type, size, or

orientation was detected on the
manual feeder.
12.11 A wrong setting for paper type or

size was detected on tray 1.
12.12 A wrong setting for paper type,

size, or orientation was detected
on tray 1.
12.81 A wrong setting for paper type or See Paper loading error service
size was detected on the manual check .
feeder.
12.82 A wrong setting for paper type,

size, or orientation was detected
on the manual feeder.
Pa p e r L o a d i n g E r r o r S e r v i c e C h e c k
Action Yes No

feeder and tray.



Service Manual
Action Yes No
jams.
installed.

navigate to:
Type

guides for damage.
wear and damage.


and damage.
and damage?


Service Manual
Action Yes No
improper mechanism.
damage.
free of damage?


shield removal .

free of damage?



Service Manual
Action Yes No
Does the motor run?

shield removal .



Pick clutch (Tray 1 or Manual
Feed)
2 Find the pick clutch, and then
start the test.

shield removal .

Service Manual
Action Yes No

free of damage?

Pick clutch removal.

Staging clutch

shield removal .

free of damage?


Service Manual
Action Yes No

• Belt
• Gear
• Pulley
and damage?

removal .

• CMY
• K/Transfer belt
• Pick clutch
• Staging clutch

the clutches
wear and damage?

Service Manual
Action Yes No

Gearbox removal.

removal.

board.



Service Manual

24.04 During a duplex print job, a See Paper size mismatch (duplex
mismatch between the actual print) service check .
paper size and paper size setting
was detected.
29.40 A disconnection was detected on See Engine, supplies, and system

the black print cartridge. errors service check .
29.41 A disconnection was detected on

the cyan print cartridge.

the magenta print cartridge.

the yellow print cartridge.
29.49 Disconnections were detected on

multiple print cartridges.
Pa p e r S i z e M i s m a t c h ( D u p l e x P r i n t ) S e r v i c e C h e c k
Action Yes No

jams.
installed.

navigate to:
Type

Service Manual
Action Yes No

navigate to:
paper loaded.

and defect.

ready to use it.

2 Find the sensor (Bin/Narrow
media).

Service Manual
Action Yes No
shield removal .

free of damage?

Sensor (bin/narrow media)
removal .

for damage.
contamination.
contamination?


Service Manual

31.00 An MICR print cartridge is See Engine, supplies, and system

required. errors service check .
31.35 A waste toner bottle smart chip or

sensor communication error was
detected.
31.40 A black print cartridge smart chip

or sensor communication error
was detected.
31.41 A cyan print cartridge smart chip

was detected.
31.42 A magenta print cartridge smart

chip or sensor communication
error was detected.
31.43 A yellow print cartridge smart chip

was detected.
32.40A Black print cartridge is See Engine, supplies, and system

unsupported—Unsupported errors service check .
memory map version in the smart
chip.
32.40B Black print cartridge is

unsupported—Failed capacity
class/model compatibility check.
32.40C Black print cartridge is

unsupported—Failed OEM check.
32.40D Black print cartridge is incorrect or See Unsupported Print Cartridge

unsupported—Failed SWE Service Check .
marriage check.
32.40E Black print cartridge is See Engine, supplies, and system

unsupported—The supply is on errors service check .
the revoked list.

Service Manual
32.40F Black print cartridge is

unsupported—The print cartridge
is MICR, and the firmware release
does not support MICR.
32.41A Cyan print cartridge is See Engine, supplies, and system

chip.
32.41B Cyan print cartridge is

32.41C Cyan print cartridge is

32.41D Cyan print cartridge is incorrect or See Unsupported Print Cartridge

unsupported—Failed SWE Service Check .
marriage check.
32.41E Cyan print cartridge is See Engine, supplies, and system

the revoked list.
32.41F Cyan print cartridge is

32.42A Magenta print cartridge is See Engine, supplies, and system

chip.
32.42B Magenta print cartridge is

32.42C Magenta print cartridge is

32.42D Magenta print cartridge is See Unsupported Print Cartridge

incorrect or unsupported—Failed Service Check .
SWE marriage check.
32.42E Magenta print cartridge is See Engine, supplies, and system

the revoked list.

Service Manual
32.42F Magenta print cartridge is

32.43A Yellow print cartridge is See Engine, supplies, and system

chip.
32.43B Yellow print cartridge is

32.43C Yellow print cartridge is

32.43D Yellow print cartridge is incorrect See Unsupported Print Cartridge

or unsupported—Failed SWE Service Check .
marriage check.
32.43E Yellow print cartridge is See Engine, supplies, and system

the revoked list.
32.43F Yellow print cartridge is

33.40 A non-Xerox black print cartridge See Engine, supplies, and system
was detected. errors service check .
33.41 A non-Xerox cyan print cartridge

was detected.
33.42 A non-Xerox magenta print

cartridge was detected.
33.43 A non-Xerox yellow print cartridge

was detected.
34 The print area is too large for the See Insufficient Paper Size For
paper. Print Service Check .
37.03 The memory is insufficient for the See Insufficient Memory Service
job. Some held jobs had to be Check
removed.

Service Manual
37.1 The document is too large to be

collated.
38.01 The memory is full.
39.01 The page is too complex. The

printer memory is not enough for
the details on the page.
39.02 The page is too complex. The

printer memory is not enough for
the details on the page.
I n s u f fi c i e n t Pa p e r S i z e Fo r Pr i n t S e r v i c e C h e c k
Action Yes No

feeder and tray.


Do a print test.

jams.

Service Manual
Action Yes No
installed.

navigate to:
Type

navigate to:
paper loaded.

and defect.

ready to use it.

Service Manual
Action Yes No

guides for damage.
wear and damage.

I n s u f fi c i e n t M e m o r y S e r v i c e C h e c k
Action Yes No

1 Delete the held jobs to free up
printer memory.
2 Turn off the printer, wait for
about 10 seconds, and then
turn on the printer.
3 Resend the print job or scan
job.

Do a print test.

latest version?


Service Manual
Action Yes No

board.



Service Manual
U n s u p p o r t e d Pr i n t C a r t r i d g e S e r v i c e C h e c k
Action Yes No

Check whether the correct print
cartridge is used.
Note: Notes:
• The original or first print

cartridge used is called an SWE
print cartridge. SWE stands for
shipped with equipment. The
SWE print cartridge cannot be
installed to another printer.
• If the SWE print cartridge is
used by another printer, then a
32.40D, 32.41D, 32.42D, or
32.43D error occurs.
Is the printer using the incorrect
print cartridge?

Do either of the following:
• Find the SWE print cartridge,
and then reinstall it.
• Replace the cartridge with the
correct and genuine Xerox part.
42–55 User Attendance Errors

42.01 The print cartridge and printer See Print cartridge region
regions are mismatched. mismatch service check .
42.02 The print cartridge and printer

regions are mismatched.


Service Manual













Service Manual














Service Manual






55.1 The USB device is unsupported. See Unsupported USB device or

hub service check .
55.2 The USB hub is unsupported.
P r i n t C a r t r i d g e Re g i o n M i s m a t c h S e r v i c e C h e c k
Action Yes No

1 Make sure that the cartridge is
a genuine and supported Xerox
supply.
2 Make sure that the cartridge
region matches the printer
region.
The worldwide region is
compatible with all printer
regions.

Service Manual
Action Yes No
cartridge.

damage and leaks.
connections.
• Corrosion and
contamination
HVPS contacts


removal .
2 Inside the printer on the right
side, check the HVPS contacts
that connect with the
cartridges for damage.
Are the contacts free of damage?

and then remove all the
cartridges.
proper movement.
close properly?

Service Manual
Action Yes No


• Cartridge locking mechanisms
cartridge tray
• Latch mechanism
damage?

Unsupported USB Device or Hub Service Check
Action Yes No

Make sure that the flash drive
supports the File Allocation Table
(FAT) system.
Step 2 Go to step 3. The problem is not with the

printer. Replace the unsupported
Try another flash drive. or defective flash drive.

latest version?

Service Manual
Action Yes No


board.



71.4 The printer time is wrong. See Incorrect Time Service Check .
72.1 The SMTP server is not set up. See Server Error Service Check.
72.2 The Weblink server is not set up.

Service Manual
I n c o r r e c t Ti m e S e r v i c e C h e c k
Action Yes No

navigate to:
Settings > Device >
Preferences > Date and Time
2 Set the correct date and time.

latest version?


board.



Service Manual
S er ver Er ro r S e rv i ce Che c k
Action Yes No

printer.

Make sure that the network
connection is working. Contact the
administrator if necessary.

80.06 A fuser memory error occurred. See Fuser temperature error

service check .
80.16 A fuser memory error occurred.
80.26 A fuser memory error occurred.
82.00 The waste toner bottle is nearly See Waste toner bottle error
low. service check .
82.02 The waste toner bottle is nearly

low.
The limit is based on waste toner
counter set point.
82.09 The waste toner bottle is nearly

low.
The limit is based on user-selected
EWS set point.
82.12 The waste toner bottle is low.

counter set point.

Service Manual

EWS set point.
82.20 The waste toner bottle is very low.

counter set point.

EWS set point.
82.30 The waste toner bottle is empty. See Waste toner bottle error
service check .
82.32 The waste toner bottle is empty.
counter set point.

EWS set point.
82.40 The waste toner bottle life has

ended.

ended.
counter set point.

ended.
EWS set point.

Service Manual
84.03C The colored print cartridge is See Low or empty print cartridge
nearly low. service check .
The limit is based on a side count.
84.03K The black print cartridge is nearly

low.
84.13C The colored print cartridge is low.

84.13K The black print cartridge is low.

88.00C The cyan print cartridge is nearly See Low or empty print cartridge
The limit is based on default set
point.
88.00M The magenta print cartridge is

nearly low.
point.
88.00Y The yellow print cartridge is nearly

low.
point.

low.
point.
88.01C The cyan print cartridge is nearly

low.

nearly low.

low.

low.
Service Manual

low.

nearly low.

low.

low.
88.08C A cyan print cartridge quanta error See Low or empty print cartridge
occurred. service check .
88.08M A magenta print cartridge quanta

error occurred.
88.08Y A yellow print cartridge quanta

error occurred.
88.08K A black print cartridge quanta

error occurred.

low.
EWS set point.

nearly low.
EWS set point.

low.
EWS set point.

low.
EWS set point.
88.10C The cyan print cartridge is low. See Low or empty print cartridge
service check .

Service Manual

point.

low.
point.
88.10Y The yellow print cartridge is low.

point.

point.
88.11C The cyan print cartridge is low.

low.
88.12C The cyan print cartridge is low.

low.
service check .

low.


Service Manual

88.18C A cyan print cartridge quanta error

occurred.

error occurred.

error occurred.

error occurred.
service check .
EWS set point.

low.
EWS set point.

EWS set point.

EWS set point.
88.20C The cyan print cartridge is very See Low or empty print cartridge
point.

very low.
point.
88.20Y The yellow print cartridge is very

low.

Service Manual

point.
88.20K The black print cartridge is very

low.
point.

very low.

low.

low.
88.22C The cyan print cartridge is very

low.

very low.

low.

low.

very low.

low.

low.

Service Manual

occurred.

error occurred.

error occurred.

error occurred.
EWS set point.

very low.
EWS set point.

low.
EWS set point.

low.
EWS set point.
88.30C The cyan print cartridge is empty.

empty.
88.30Y The yellow print cartridge is

empty.
88.30K The black print cartridge is empty.
88.31C The cyan print cartridge is empty. See Low or empty print cartridge
service check .

Service Manual

empty.

empty.

empty.

empty.
service check .

empty.

empty.


occurred.

error occurred.

error occurred.

error occurred.

Service Manual
The printer forces a hard stop on service check .
the cartridge.

empty. The printer forces a hard
stop on the cartridge.


The printer forces a hard stop on
the cartridge.

the cartridge.



the cartridge.
The printer forces a hard stop on service check .
the cartridge.



the cartridge.

Service Manual

the cartridge.



the cartridge.

the cartridge.



the cartridge.

Service Manual
Wa s t e To n e r B o t t l e E r r o r S e r v i c e C h e c k
Action Yes No

Reinstall the waste toner bottle.
Make sure that the waste toner
bottle is upright. If it is tilted, then
the sensor may get a false reading
on the amount of toner.

1 Tap the waste toner bottle to
dislodge the toner particles
from its walls.
2 Check if the waste toner bottle
is full.
If the level of the waste toner
reaches the sensor detection
area, then the waste toner
bottle is already full.
3 Check the waste toner bottle
for damage.
Is the waste toner bottle full or
damaged?

Replace the waste toner bottle.

2 Find the sensor (Waste toner
bottle).


Service Manual
Action Yes No
on the HVPS.

Check the cable for damage.
Is the cable free of damage?

Replace the cable.

contamination, and damage.
free of contamination and
damage?

Reinstall, clean, or replace the
sensor. See Sensor (waste toner
bottle) removal .

Perform the sensor (waste toner
bottle) calibration. See Sensor
(waste toner bottle) calibration .



Service Manual
Action Yes No


properly installed.
HVPS.
contacts.


HVPS removal.

board.



Service Manual
Lo w o r E m p t y Pr i n t C a r t r i d g e S e r v i c e C h e c k
Action Yes No

1 Access the Embedded Web
Server.
2 Disable the Custom Supply
Levels setting.

cartridge.

damage and leaks.
connections.
• Corrosion and
contamination
HVPS contacts


cartridges.
proper movement.

Service Manual
Action Yes No

close properly?


cartridge tray
• Latch mechanism
damage?


properly installed.
HVPS.
contacts.


HVPS removal.

Service Manual
Action Yes No




latest version?


board.



Service Manual

96.xx A firmware error (invalid option See Firmware code error service
code) was detected. check .
97.xx A firmware error (printhead code See Printhead code error service
CRC failure) was detected. check .
98.xx A firmware error (engine code CRC See Firmware code error service
failure) was detected. check .
99.xx A firmware error (invalid RIP code)

was detected.
F i r m w a r e Co d e E r r o r S e r v i c e C h e c k
Action Yes No

printer.

2 Turn on the printer and enter
the Diagnostics menu.
3 Do a print test.

board.

Service Manual
Action Yes No

for damage.

Replace the affected cables.

latest version?



Pr i n t h e a d Co d e E r r o r S e r v i c e C h e c k
Action Yes No

printer.

Service Manual
Action Yes No
• Flat cable
contamination.
and contamination?


printhead.



latest version?



Service Manual
Action Yes No
board.



Service Manual
Printer Hardware Errors

100–110 Errors
100 Error Messages
100.04 The printhead temperature is out See Printhead temperature error

of range. service check .
100.25 The TPS temperature is out of See Toner patch sensing error
range. service check .
TPS stands for toner patch
sensing.
110 Error Messages
110.20 Printhead error (mirror motor lock) See Printhead temperature error
was detected before the motor service check .
was turned on.
110.21 No printhead power (+5V) when

the laser servo started.
110.31 Printhead error (no first HSYNC)

was detected.
110.32 Printhead error (lost HSYNC) was

detected.
110.33 Printhead error (lost HSYNC) was

detected during servo.
110.34 Printhead error (mirror motor lost

lock) was detected.
110.35 Printhead error (mirror motor

never got first lock) was detected.
110.36 Printhead error (mirror motor lock

never stabilized) was detected.

Service Manual
110.37 Printhead error (undetermined

printhead type) was detected.
110.41 Printhead NVRAM read failure See Printhead temperature error

110.70 Printhead NVRAM contents are

incorrect.
110.71 Printhead error (bad facet time

measurement) was detected.
110.91 Printhead error (bad facet time

reading) was detected.
110.92 Printhead error (NVRAM checksum

mismatch) was detected.
Pr i n t h e a d Te m p e ra t u r e E r r o r S e r v i c e C h e c k
Action Yes No

printhead.



1 Make sure that the printhead
interlock switch is properly
installed. Reseat the printhead
interlock switch cable.

Service Manual
Action Yes No
2 Check the printhead interlock
switch for damage.
Is the printhead interlock switch
free of damage?

Replace the printhead interlock
switch. See Printhead interlock
switch removal .

latest version?


• Flat cable
contamination.
and contamination?


board.

Service Manual
Action Yes No


To n e r Pa t c h S e n s i n g E r r o r S e r v i c e C h e c k
Action Yes No

TPS L and R
2 Insert a sheet of paper
sensor (TPS).
Do the sensor values change?

shield removal .

damage.

Service Manual
Action Yes No

cable.

board.


12y Errors
121 Error Messages
121.00 Fuser did not reach the required See Fuser temperature error
temperature (during warm-up). service check .
121.01 During an attempt to heat up, the

fuser was not detected.
121.02 Fuser went over the required

temperature (during EWC/line
voltage detection).
121.03 Fuser hardware and driver are

mismatched.

Service Manual
121.04 During an attempt to heat up, the

fuser relay was open and the
microcontroller was not reporting
an error.
121.09 Fuser fell below the required

temperature for motors.
The error is not applicable to
standby mode.
121.10 Fuser did not reach the required See Fuser temperature error
temperature (during start of EWC/ service check .
line voltage detection).
121.11 Fuser reached the required

temperature (during final EWC/
line voltage detection) too late.
121.12 Fuser did not reach the required

121.13 Fuser reached the required

line voltage detection) too fast.
121.14 Fuser is heating too fast (triac has

latched on).
121.22 Open fuser relay was detected.
121.23 Open fuser relay was detected by

the engine code, though the fuser
relay was turned off.


temperature (at 100% power).

temperature (while page is in the
fuser).

Service Manual

temperature (during steady state
control).
121.36 Open fuser relay was detected

with very cold or unknown
ambient temperature.
121.50 Fuser went over the required See Fuser temperature error
temperature (during global service check .
overtemp check).
121.52 Main thermistor temperature is

out of range.
121.53 Main thermistor temperature

change rate is out of range.
121.71 Open fuser main heater thermistor

was detected.
121.81 Open fuser backup roll thermistor

was detected.
121.86 Backup thermistor temperature is

out of range.
121.87 Backup thermistor temperature

change rate is out of range.
126 Error Messages
126.05 The LVPS switched power output See LVPS failure service check.
dropped but the printer was not in
Sleep mode.
126.06 LVPS 25V output was not up on

time after power-on.
126.07 Sensor rail was down during

power-on.
126.10 No line frequency was detected.

Service Manual
126.11 Line frequency has gone outside

the operating range.
126.14 LVPS relay is closed, but stuck.
Fu s e r Te m p e ra t u r e E r r o r S e r v i c e C h e c k
Action Yes No

1 Make sure that the power cord
is properly connected to the
printer and electrical outlet.
2 Make sure that the electrical
outlet supplies the correct
voltage.

voltage rating?

test.
turn?

properly installed.
cover removal.

Service Manual
Action Yes No
damage:
• HVPS
• LVPS
connections
damage?


• Gears
• Rollers
• Cable
• Thermistor

removal.




Service Manual
Action Yes No

properly installed.
HVPS.
contacts.


HVPS removal.

voltage rating?


and free of damage?

removal.

Service Manual
Action Yes No

board.


LV P S Fa i l u r e S e r v i c e C h e c k
Action Yes No

voltage.

1 Open the rear door, and then
reseat the fuser cable.
2 Reseat the cable JTHERM1 on

Service Manual
Action Yes No

voltage rating?


and free of damage?

removal.

voltage rating?

test.
turn?

Service Manual
Action Yes No
properly installed.
cover removal.
damage:
• HVPS
• LVPS
connections
damage?


• Gears
• Rollers
• Cable
• Thermistor

removal.

board.

Service Manual
Action Yes No


142 Errors
142 Error Messages
142.80 Motor (CMY) does not turn on. See Motor (CMY) drive failure
service check .
142.81 Motor (CMY) does not turn off.
142.82 Motor (CMY) speed did not ramp

up to the required level.
142.83 Motor (CMY) stalled.
142.84 Motor (CMY) ran too slow.
142.85 Motor (CMY) ran too fast.
142.86 Motor (CMY) moved too long.

Service Manual
M o t o r ( C M Y ) D r i v e Fa i l u r e S e r v i c e C h e c k
Action Yes No

2 Select CMY, and then start the
test.
Does the motor run?

shield removal .


Replace the cable.


Motor (CMY) removal.


Service Manual
Action Yes No
• CMY
• K/Transfer belt
• Pick clutch
• Staging clutch

the clutches
wear and damage?

Gearbox removal.

removal.

board.

Service Manual
Action Yes No


151 Errors
151 Error Messages
151.80 Motor (K) does not turn on. See Motor (K) drive failure service
check .
151.81 Motor (K) does not turn off.
151.82 Motor (K) speed did not ramp up

to the required level.
151.83 Motor (K) stalled.
151.84 Motor (K) ran too slow.
151.85 Motor (K) ran too fast.
151.86 Motor (K) moved too long.

Service Manual
M o t o r ( K ) D r i v e Fa i l u r e S e r v i c e C h e c k
Action Yes No

Does the motor run?

shield removal .


Replace the cable.




Service Manual
Action Yes No
• CMY
• K/Transfer belt
• Pick clutch
• Staging clutch

the clutches
wear and damage?

Gearbox removal.

removal.

board.

Service Manual
Action Yes No


6yy Errors
600–621 Error Messages
600.95 RIP intentionally declared a jam See RIP Error Service Check.
error, usually to prevent a kiosk
user from printing free pages.
611.32 Lost HSYNC errors were detected. See Printhead Communication

Laser safety interlock system may Error Service Check .
be the cause.
611.34 A mirror motor lock error was

detected.
611.72 A facet map failure error occurred. See Printhead temperature error
service check .
621.01 The fuser heater was not hot See Fuser temperature error
enough when the paper entered service check .
the fuser nip.

Service Manual
RIP Error Service Check

Action Yes No

feeder and tray.





board.

Service Manual
Action Yes No


Pr i n t h e a d Co m m u n i c a t i o n E r r o r S e r v i c e C h e c k
Action Yes No

then clear any obstructions.
2 Close the doors properly. Make
sure that there is no gap
between the door and the
printer.

installation. Make sure that the
door links and hinges are
properly engaged.
interlock actuator for damage.
Are the front door and its
free of damage?

Reinstall or replace the front door.
See Front door removal.

Service Manual
Action Yes No
1 Make sure that the printhead
interlock switch is properly
installed. Reseat the printhead
interlock switch cable.
2 Check the printhead interlock
switch for damage.
Is the printhead interlock switch
free of damage?

Replace the printhead interlock
switch. See Printhead interlock
switch removal .

• Flat cable
contamination.
and contamination?


printhead.



Service Manual
Action Yes No

board.


Pr o c e d u r e B e fo r e S t a r t i n g T h e 9 y y S e r v i c e C h e c k s
Retrieve certain information that helps your next level of support in diagnosing the problem before
replacing the controller board.
Warning: Do not replace the controller board unless instructed by your next level of support.
1. Collect the history information and firmware logs (Fwdebug and logs.tar.gz) from the SE menu.
2. Collect the settings from the Menu Settings Page.
3. Collect information from the user.
Note: Not all of the items are retrievable from the printer that you are working on.
A . Co l l e c t i n g T h e H i s t o r y I n fo r m a t i o n Fr o m T h e S E M e n u
Note: Make sure that your printer is connected to a network or to a print server.
1. Open a web browser, type http://printer_IP_address/se, and then press Enter.

Note: Notes:
• printer_IP_address is the TCP/IP address of the printer.

• se is required to access the printer diagnostic information.

Service Manual
2. Click History Information, copy all information, and then save it as a text file.
3. E-mail the text file to your next level of support.
B . C o l l e c t i n g T h e F i r m w a r e L o g s ( f w d e b u g a n d L o g s . t a r . g z ) Fr o m
The SE Menu
Note: Notes:
• Make sure that your printer is connected to a network or to a print server.
• Some printers are designed to restart automatically after a 9yy error. On these printers, you can
retrieve the secondary crash code information using the SE menu.
1. Open a web browser, type http://printer_IP_address/se, and then press Enter.
2. Click Logs Gzip Compressed.
Note: A logs.tar.gz file is saved to the Downloads folder. The file may take several minutes to
save. You may rename the file if a logs.tar.gz already exists in the Downloads folder.
3. E-mail the logs to your next level of support.
Note: To download the FWdebug log to a flash drive, see General SE Menu.
C . C o l l e c t i n g T h e S e t t i n g s Fr o m T h e M e n u S e t t i n g s Pa g e
Note: The Menu Settings Page is different for each printer. For more information, see the
printer User’s Guide. Your next level of support will tell you which page they want to see.
D . Co l l e c t i n g I n fo r m a t i o n Fr o m T h e U s e r
Ask the user for information about the following:
• Print job being run
• Operating system being used
• Print driver being used
• Other information on what was happening when the 9yy error occurred
90y Errors
900-909 Error Messages
900-909.xx RIP firmware errors See System software error service

check .

Service Manual
Sy s t e m S o f t w a r e E r r o r S e r v i c e C h e c k
Different types of 90y.xx errors can occur. There may be a communication problem (bad cable,
network connection, and software issues), or a hardware problem with the controller board. Check the
communication and software problems first. Determine if the problem is constant or intermittent. Use
the following troubleshooting procedure to isolate the issue. Take notes as instructed. You will need
that information when you contact your next level of support.
Before troubleshooting, do the following:
1. Perform the Procedure before starting the 9yy service checks .
2. Determine the operating system used when the error occurred. If possible, determine whether a
PostScript or PCL file was sent to the printer when the error occurred. Ask the customer which
Xerox Solutions applications are installed on the printer.
Action Yes No

Perform a POR.
Does the error remain?

1 Write down the exact 900.xx
error code that appears on the
display.
3 Clear the print queues.
4 Disconnect all communication
cables, and then remove all
memory options.
5 Reset the printer into the
Diagnostics menu.

Check all the cables on the
controller board for proper
connection.
Are the cables properly connected?

1 Reseat the cables.
2 Restart the printer into the
Diagnostics menu.

Service Manual
Action Yes No
1 Replace the controller board.
See Controller board removal.
If a different error code displays,
then go to the service check for
that error code.

Print the following:
• Error Log
• Menu Settings Page
• Network Settings Page
Does the problem remain while
printing these pages?

Before performing this step, write
down the following information
about the file being sent to the
printer:
• Application used
• Operating system
• Driver type
• File type (PCL, PostScript, XPS,
etc.)
1 Reseat the communications
cable.
3 Send a print job.

2 Send a different print job.

1 Upgrade the firmware.
3 Send a print job.

Service Manual
Action Yes No

Verify if the printer is an MFP.
Is the printer an MFP?

Do a copy job.

Scan a document to the computer.

Verify if a modem is installed.
Is a modem installed?

1 Reinstall the modem.
2 Reset the printer.

1 Upgrade the firmware if it was
not upgraded in a previous
step.
3 Send a print job.

1 Replace the modem.

Service Manual
Action Yes No

Perform a fax job.
Step 18
Contact your next level of support.
Provide the following information:
• Exact 90y.xx error digits and complete error message
• Printed Menu Settings Page
• Printed Network Settings Page
• Device error log
• A sample print file if the error appears isolated to a single file
• File/Application used if the error is related to specific print file
• Device operating system
• Driver used (PCL/PS)
• Frequency of the occurrence of the error
912–992 Errors
912–992 Error Messages
912.05 An engine error occurred. See Engine, supplies, and system

errors service check .
912.15 An engine error occurred.
912.32 An engine error occurred. See Printhead temperature error

service check .
912.33 An engine error occurred. See LVPS failure service check.

Service Manual


912.60 An engine error occurred. See Printhead temperature error

service check .


Service Manual
912.80 An engine error occurred. See Toner patch sensing error

service check .
912.82 An engine error occurred. See Fuser software error service

check .

938.04 Supplies security is not enabled.
950.10 An NVRAM mismatch error See NVRAM mismatch failure

952 A recoverable NVRAM Cyclic See Controller board NAND or

Redundancy Check (CRC) error NVRAM failure service check .
occurred.
953.99 A control panel NVRAM error See NVRAM mismatch failure

954 A controller board NVRAM error

occurred.
958.99 A controller board NAND error See Controller board NAND or

occurred. NVRAM failure service check .
E n g i n e , S u p p l i e s , a n d Sy s t e m E r r o r s S e r v i c e C h e c k
Action Yes No

Remove any packing material that
is left on the affected print
cartridge.

Service Manual
Action Yes No
1 Make sure that the cartridge is
a genuine and supported Xerox
supply.
2 Make sure that the cartridge
region matches the printer
region.
The worldwide region is
compatible with all printer
regions.

Is the affected cartridge near end
of life?

Make sure that the affected
properly with the print cartridge
tray.

Check the cartridge smart chip
contacts for corrosion and
contamination.
Is the cartridge free of damage
and contamination?

Clean the contacts or replace the
cartridge.

cartridges.
proper movement.

Service Manual
Action Yes No

close properly?


cartridge tray
• Latch mechanism
damage?





properly installed.
HVPS.

Service Manual
Action Yes No
contacts.


HVPS removal.

board.



Service Manual
Fu s e r S o f t w a r e E r r o r S e r v i c e C h e c k
Action Yes No

printer.

voltage.

1 Open the rear door, and then
reseat the fuser cable.
2 Reseat the cable JTHERM1 on

voltage rating?

test.
turn?

Service Manual
Action Yes No
properly installed.
cover removal.
damage:
• HVPS
• LVPS
connections
damage?


• Gears
• Rollers
• Cable
• Thermistor

removal.

test.

Service Manual
Action Yes No
Does the motor run?

shield removal .

free of damage?


voltage rating?


and free of damage?

Service Manual
Action Yes No

removal.

latest version?


board.


N V R A M M i s m a t c h Fa i l u r e S e r v i c e C h e c k
Warning: To avoid NVRAM mismatch issues, replace only one of the following components at a
time:
• Control panel
• Controller board
To replace a component and to test whether the problem is resolved:

Service Manual
1. Replace the affected component.

Warning: Do not perform a Power-On Reset (POR) until the problem is resolved. If a POR is
performed at this point, then the replacement part can no longer be used in another printer
and must be returned to the manufacturer.
2. Enter the Diagnostics menu. The Diagnostics menu allows you to use temporarily the
replacement part.
Warning: Some printers perform automatically a POR if the Diagnostics menu is not opened
within five seconds. If a POR is performed at this point, then the replacement part can no
longer be used in another printer and must be returned to the manufacturer.
3. Use the Diagnostics menu to test the replacement part. Perform a feed test to check if the
problem is resolved.
• If the problem is not resolved—Turn off the printer, and then install the old part.
• If the problem is resolved—Perform a POR.
Action Yes No

Check if the control panel was
recently replaced.
Was the control panel recently
replaced?

Replace the current control panel
with the original control panel. See
Control panel removal.

Replace the original control panel
with a new control panel.
Make sure that the new control
panel is not previously installed
from another printer.

Check if the controller board was
recently replaced.
Was the controller board recently
replaced?

Service Manual
Action Yes No

Replace the current controller
board with the original controller
board. See Controller board
removal.

Replace the original controller
board with a new controller board.
Make sure that the new controller
board is not previously installed
from another printer.
Co n t r o l l e r B o a r d N A N D o r N V R A M Fa i l u r e S e r v i c e C h e c k
Action Yes No

printer.

board.

for damage.

Replace the damaged cables.

Service Manual
Action Yes No



Service Manual
Other Symptoms
B a s e Pr i n t e r Sy m p t o m s
B a s e Pr i n t e r Sy m p t o m s
Symptom Action
Tray 1 is undetected when inserted or removed. See Tray Present Error Service Check .
The control panel has no power. See Blank Control Panel Display Service Check .
A false tray media low message prompts. See Tray Near Empty Service Check .
A false reading on the amount of paper in Tray 1

occurs.
Tra y Pr e s e n t E r r o r S e r v i c e C h e c k
Action Yes No

jams.
installed.

navigate to:
Type

Service Manual
Action Yes No
guides for damage.
wear and damage.


2 Find the sensor (Tray present).
3 Remove or insert the tray to
toggle the tray interlock switch.
while toggling the switch?

shield removal .
2 Reseat the cable of the switch

Check the switch for improper
Is the switch properly installed and
free of damage?

Reinstall or replace the switch. See
Tray interlock switch removal .

Service Manual
Action Yes No

board.


B l a n k C o n t r o l Pa n e l D i s p l a y S e r v i c e C h e c k
Action Yes No

voltage.

voltage rating?


Service Manual
Action Yes No

and free of damage?

removal.

Check the control panel for
damage.
Is the control panel free of
damage?

shield removal .
cover removal.
3 Reseat the cable on the control
panel and controller board.

Check the control panel flat cable
for damage.
Is the flat cable free of damage?

Replace the cable.

Replace the control panel. See
Control panel removal.

Service Manual
Action Yes No

board.


Tra y N e a r E m p t y S e r v i c e C h e c k
Action Yes No

jams.
installed.

navigate to:
Type

Service Manual
Action Yes No

guides for damage.
wear and damage.


2 Find the sensor (Media low).

shield removal .
(tray near empty) on the
controller board.

free of damage?

Sensor (tray Near Empty) Removal
.

Service Manual
Action Yes No
improper mechanism.
damage.
free of damage?

board.

for damage.

Replace the damaged cables.



Service Manual

Service Manual
Service Menus
5

Service Manual
Service Menus
Understanding The Printer Control Panel

U s i n g T h e C o n t r o l Pa n e l
Xe r o x C 2 3 0 Pr i n t e r s
Control panel part Function

• View printer messages and
1 Display
supply status.
• Set up and operate the printer.
• Scroll through menus or move

2 Right arrow button
between screens and menu
options.
• Increase the numeric value of
a setting.
3 Stop or Cancel button Stop the current job.
4 Indicator light Check the status of the printer.
• Select a menu option.

5 Select button
• Save the changes in a setting.
6 Back button Return to the previous screen.

Service Manual
Service Menus
Control panel part Function

• Scroll through menus or move
7 Left arrow button
between screens and menu
options.
• Decrease the numeric value of
a setting.
8 Power button Turn on or turn off the printer.

To turn off the printer, press and
hold the power button for five
seconds.
U n d e r s ta n d i n g Th e S ta t u s O f Th e In d i c a t o r L i g h t
Indicator light Printer status
Off The printer is off.
Blue The printer is on or ready.
Blinking blue The printer is processing data.
Blinking red The printer requires user intervention.
Amber The printer is in Sleep mode.

Service Manual
Service Menus
Diagnostics Menu
Entering The Diagnostics Menu
The Diagnostics menu contains tests that are used to help isolate issues with the printer.
Diagnostics Menu
• To access the menu from POST, on the control panel, press and hold the Left arrow and
OKbuttons.
• To access the menu from the home screen, on the control panel, press the following buttons in this
sequence: Back, Right arrow, Back, Right arrow.
Re p o r t s
Device Settings
This report lists all the current printer settings.
Enter the Diagnostics menu, and then navigate to:
Reports > Device > Device Settings
For non-touch-screen printer models, press to navigate through the settings.
I n s ta ll e d L ic e n s es
This setting lists all the installed licenses and their feature data.
Reports > Licenses > Installed Licenses
A d v a n c e d Pr i n t Q u a l i t y S a m p l e s
This setting prints the Print Quality Test Pages.
Enter the Diagnostics menu, and then select Advanced Print Quality Samples.
Ev e n t Lo g
D i s p l a y Lo g
This setting shows a history of printer events.
Service Manual
Service Menus
Event Log > Display Log
Pr i n t Lo g
This setting shows additional information about the printer events.
Event Log > Print Log

Note: The events that appear in the report vary depending on the operational history of the
printer.
Pr i n t Lo g S u m m a r y
This setting lists a brief summary of the various printer events.
Event Log > Print Log Summary

Note: The events that appear in the report vary depending on the operational history of the
printer.
M a r k Lo g
This setting allows you to create a service, maintenance, or custom log entry. Each log entry is added
in the printer event log.
1. Enter the Diagnostics menu, and then navigate to:
Event Log > Mark Log

2. Select a log that you want to create.
I n p u t Tra y Q u i c k Pr i n t
This setting lets you print a single or continuous Quick Test page in either duplex or simplex mode.
1. Enter the Diagnostics menu, and then select Input tray quick print.
2. Select a paper source.
3. Select whether to print a single or continuous test page.

Service Manual
Service Menus
Pr i n t e r S e t u p
P r i n t e d Pa g e C o u n t ( m o n o )
This setting displays the amount of pages printed in mono.
1. Enter the Diagnostics menu, and then select Printer Setup.
2. View the printed page count for mono.
P r i n t e d Pa g e C o u n t ( c o l o r )
This setting displays the amount of pages printed in color.
2. View the printed page count for color.
Pe r m a n e n t P a g e C o u n t
This setting displays the total number of pages printed in mono and color. After all the print tests are
completed, this value resets to zero.
2. View the permanent page count.
Pr o c e s s o r I D
This setting indicates the ID of the processor on the controller board.
2. View the processor ID.
Serial Number
This setting shows the printer serial number.
Printer Setup > Serial number

2. View the serial number.
Model Name
This setting shows the model name of the printer.

Service Manual
Service Menus

Printer Setup > Model name

2. View the model name.
Engine Setting [x]

Warning: Do not change this setting without specific instructions from the next level of support.
This setting allows you to select a printer engine setting. Possible values are 0–255. The default value
is 0.

Printer Setup > Engine setting [x]
2. Select a setting, and then enter a value.
EP Setup
Warning: Do not change this setting without specific instructions from the next level of support.
This setting allows you to adjust the EP setup of the printer.

Printer Setup > EP setup
2. Select a setting.
Wa s t e To n e r S e n s o r C a l i b ra t i o n
To ensure the accuracy of the waste toner level detection, calibrate the sensor (waste toner bottle).
Printer setup > Waste toner sensor calibration

2. Remove the waste toner bottle.
3. Select Start calibration.
If the calibration is successful, then a Test passed message appears on the display.
4. Insert the waste toner bottle, and then restart the printer.
If problems occur during calibration, then see Waste toner bottle error service check .
Service Manual
Service Menus
Pr i n t e r D i a g n o s t i c s a n d A d j u s t m e n t s
S e n s o r Te s t s
Printer diagnostics and adjustments > Sensor tests

A list of sensor tests appears.
2. Find, and then manually toggle the sensor.
Note: Notes:
• The sensor status on the screen toggles between 1 and 0 when the sensor is properly working.
• If a sensor test fails, the test failure may not indicate a failed sensor. Further troubleshooting
may be required. Check the boards and cables for possible issues.
List Of Sensor Tests
Input
Manual Feeder
Bin/Narrow media
Fuser buckle
Fuser exit
Door interlock
Media low
Tray present
TPS L and R
Waste Toner Bottle
M o t o r Te s t s
Printer diagnostics and adjustments > Motor tests

2. Select a motor.
Service Manual
Service Menus
Note: Notes:
• If the motor is activated, then it is properly working.

• Some motors require automatic deactivation to avoid secondary issues such as possible damage
and contamination.
• Some tests require a special action to activate a motor such as removing a major component.
• If the motor fails, the test failure may not indicate a failed motor. Further troubleshooting may be
required. Check the boards and cables for possible issues.
• To stop a running motor in non-touch-screen printer models, press .
List Of Motor Tests
Pick clutch (Tray 1 or Manual Feed)
Staging clutch
Fuser
CMY
K/Transfer belt
Fan (main)
Re g i s t r a t i o n A d j u s t
This setting lets you adjust the skew and margins or print a Quick Test page.

Printer diagnostics and adjustments > Registration adjust
2. Select a setting to adjust.
Co l o r A l i g n m e n t A d j u s t
This setting allows you to adjust the color alignments and to print or reset the default settings.

Printer diagnostics and adjustments > Color alignment adjust

Service Manual
Service Menus
S u p p l y Re s e t
The setting resets the fuser and transfer module counter values to zero.

Printer diagnostics and adjustments > Supply reset
We a t h e r S t a t i o n
This setting lets you view the temperature and humidity that is reported by the weather station.
Printer diagnostics and adjustments > Weather station
Uni ve rs a l Ove rri d e

This setting allows the user to load custom paper sizes into a paper source.

Printer diagnostics and adjustments > Universal Override
2. Select a setting to adjust.

Service Manual
Service Menus
Config Menu
E n t e r i n g T h e C o n fi g M e n u
From the control panel, navigate to:
Settings > Device > Maintenance > Config Menu
C o n fi g M e n u
Menu item Description
USB Configuration
Change the USB driver mode of the printer to
USB PnP improve its compatibility with a personal computer.
1*
2
USB Configuration
Set the USB port to run at full speed and disable its
USB Speed high-speed capabilities.
Full
Auto*
Tray Configuration
Set the printer to link the trays that have the same
Tray Linking paper type and paper size settings.
Automatic* This menu item is available only in some printer
models.
Off
Tray Configuration
Display a message to select paper size and type after
Show Tray Insert Message inserting the tray.
Off
Only for unknown sizes*
Always
Tray Configuration
Specify the page orientation when loading A5 paper
A5 Loading size.
Short Edge
Long Edge*
Tray Configuration
Set the paper source that the user fills when a
Paper Prompts prompt to load paper appears.
Auto*

Service Manual
Service Menus
Manual Paper
Tray Configuration
Set the paper source that the user fills when a
Envelope Prompts prompt to load envelope appears.
Auto*
Manual Envelope
Tray Configuration
Set the printer to resolve paper- or envelope-related
Action for Prompts change prompts.
Prompt user*
Continue
Use current
Reports
Print reports about printer menu settings, status, and
Menu Settings Page event logs.
Event Log
Event Log Summary
Supply Usage And Counters

Reset the supply usage history, such as number of
Clear Supply Usage History pages and days remaining, to the factory shipped
level.
Supply Usage And Counters
Reset the counter after installing a new supply.
Fuser Reset
ITM Reset
Printer Emulations
Set the printer to recognize and use the PS data
PS Emulation stream.
On*
Off
Printer Emulations
Set the page timeout during emulation.
Emulator Security
Page Timeout
0–60 (60*)
Printer Emulations
Reset the emulator after a print job.
Emulator Security
Reset Emulator After Job
Off*
On

Service Manual
Service Menus

Printer Emulations
Disable access to printer message during emulation.
Emulator Security
Disable Printer Message Access
On*
Off
Print Configuration
Print color content in grayscale.
Black Only Mode
Off*
On
Print Configuration
Enhance the printed output to compensate for
Color Trapping misregistration in the printer.
Off
1
2*
3
4
5
Print Configuration
Set a text point-size value below which the high-
Font Sharpening frequency screens are used when printing font data.
0–150 (24*) For example, if the value is 24, then all fonts sized 24
points or less use the high-frequency screens.
Device Operations
Set the printer to operate in Quiet Mode.
Quiet Mode
Enabling this setting slows down the printer
Off* performance.
On
Device Operations
Set the printer to operate in a mode in which it
Safe Mode attempts to continue offering as much functionality
as possible, despite known issues.
Off*
For example, when set to On, and the duplex motor is
On nonfunctional, the printer performs one-sided
printing of the documents even if the job is two-sided
printing.
This menu item is available only in some printer
models.
Device Operations
Erase user-defined strings for the Default or Alternate
Clear Custom Status custom messages.

Service Manual
Service Menus

Device Operations
Erase messages that were remotely installed.
Clear all remotely-installed messages
models.
Device Operations
Show existing error messages on the display after the
Automatically Display Error Screens printer remains inactive on the home screen for a
length of time equal to the Screen Timeout setting.
On*
Off models.
Toner patch sensor setup
Set the default calibration frequency.
Calibration frequency preference
Disabled
Fewest color adjustments
Fewer color adjustments
Normal*
Better color accuracy
Best color accuracy

Run the full color calibration.
Full calibration
Print a diagnostic page that contains toner patch
Print TPS information page sensor calibration.
An asterisk (*) next to a value indicates the factory default setting.

Service Manual
Service Menus
Service Engineer (SE) Menu

Entering Invalid Engine Mode
This mode allows the printer to load the correct firmware code.
1. Unplug the power cord from the electrical outlet.
2. Open tray 1.
3. Connect the power cord to the electrical outlet.
When the display shows the following icon, close tray 1.
4. Touch -> to navigate the menu that appears on the display, and then select ENGINE_FLASH.
Note: For non-touch-screen printer models, press the arrow buttons to navigate the menu.
Entering The SE Menu

• To access the menu from the home screen on a 2-line display control panel, press the following
buttons in this sequence: Back, Left arrow, Back, Left arrow
• To access the menu from the home screen on a touch-screen display control panel, press the
following buttons in this sequence:
Back, Back, Home, Home
G e n e ra l S E M e n u
• Capture Logs to USB Drive
Note: This setting allows you to save a log file to a USB drive.
• Code Versions
• Debug Level
Network SE Menu
Enter the SE menu, and then select Network SE Menu.

Service Manual
Service Menus
Note: Use these settings as directed by the next level of support.
Top-level menu Intermediate menu

• Print History
HISTORY
• Mark History
• Set Card Speed

MAC
• LAA
• Keep Alive
NPAP Print Alerts
• DHCP Request Options

TCP/IP
• netstat
• arp
• Allow SNMP Set
• MTU
• Meditech Mode
• RAW LPR Mode
• Garp Interval
Wireless Settings Wireless Performance Enhancement
Unset Wireless Region
• Ping Address
Ping Test
• Attempts
• Packet Size
• Ping
Other Actions • ifconfig

• IPtables [Firewall Dump]
• IP6tables [Firewall Dump]
• IPsec Dump
Enable/Disable USB Auto Suspend N/A
Enable DHCPCD Debugging N/A
Enable WPA-supplicant Debugging N/A
Enable Ethernet Gigabit N/A

Service Manual
Parts Removal
6

Service Manual
Parts Removal
Data Security Notice

I d e n t i fy i n g P r i n t e r M e m o r y
• Volatile memory—The printer uses standard random access memory (RAM) to buffer user data
temporarily during simple print and copy jobs.
• Nonvolatile memory—The printer may use two forms of nonvolatile memory: EEPROM and
NAND (flash memory). Both types are used to store the operating system, printer settings,
network information, scanner and bookmark settings, and embedded solutions.
The following parts can store memory:
• Printer control panel
• User interface controller card (UICC)
Note: The printer control panel and controller board contain NVRAM.
E ra s i n g Pr i n t e r M e m o r y
To erase volatile memory or buffered data, turn off the printer.
To erase non-volatile memory or individual settings, device and network settings, security settings,
and embedded solutions, do the following:
1. From the control panel, navigate to:
Settings > Device > Maintenance > Out of Service Erase > Sanitize all information on
nonvolatile memory

2. Select either Start initial setup or Leave printer offline.

Service Manual
Parts Removal
Removal Precautions
CAUTION—SHOCK HAZARD: The low-voltage power supply (LVPS) and the high-voltage
power supply (HVPS) may have residual voltage present. To avoid the risk of electrical shock, do
not touch their circuit components or the solder side of the board. Only handle them by their
outer edges or metal housing.
CAUTION—SHOCK HAZARD: This product uses an electronic power switch. It does not
physically disconnect the input AC voltage. To avoid the risk of electrical shock, always remove
the power cord from the printer when removal of the input AC voltage is required.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock and to prevent damage to
the printer, remove the power cord from the electrical outlet and disconnect all connections to
any external devices before you connect or disconnect any cable, electronic board, or assembly.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury
from a hot component, allow the surface to cool before touching it.
CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked
with this label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and
covers.
P r é c a u t i o n s D e Re t r a i t
ATTENTION ! RISQUE D’ÉLECTROCUTION : Une tension résiduelle peut être présente dans le
bloc d'alimentation basse tension (LVPS) et le bloc d'alimentation haute tension (HVPS). Pour
éviter tout risque d'électrocution, ne touchez pas les composants du circuit ou le côté soudure
de la carte. Tenez-les uniquement par leurs extrémités ou le boîtier en métal.
ATTENTION ! RISQUE D’ÉLECTROCUTION : Ce produit utilise un commutateur

d'alimentation électronique. Il ne déconnecte pas physiquement la tension d'alimentation CA.
Pour éviter tout risque d'électrocution, débranchez toujours le cordon d'alimentation de
l'imprimante lorsque vous devez déconnecter la tension d'alimentation CA.
ATTENTION ! RISQUE D’ÉLECTROCUTION : Pour éviter tout risque d'électrocution et éviter

d'endommager l'imprimante, débranchez le cordon d'alimentation de la prise électrique et
déconnectez toute connexion à tout périphérique externe avant de brancher ou débrancher des
câbles ou circuits et assemblages électroniques.
ATTENTION ! SURFACE CHAUDE : L'intérieur de l'imprimante risque d'être brûlant. pour
réduire le risque de brûlure, laissez la surface ou le composant refroidir avant d'y toucher.
ATTENTION ! RISQUE DE PINCEMENT : Pour éviter tout risque de blessure par pincement,
agissez avec précaution au niveau des zones signalées par cette étiquette. Les blessures par
pincement peuvent se produire autour des pièces mobiles telles que les engrenages, portes,
tiroirs et capots.

Service Manual
Parts Removal
Pr e c a u c i o n e s D u ra n t e L a E x t ra c c i ó n
PRECAUCIÓN—RIESGO DE DESCARGA:La fuente de alimentación de bajo voltaje (LVPS) y la
fuente de alimentación de alto voltaje (HVPS) pueden presentar voltaje residual. Para evitar el
riesgo de descarga eléctrica, no toque los componentes del circuito ni el lateral soldado de la
placa. Manipule solo los bordes exteriores o la carcasa metálica.
PRECAUCIÓN—RIESGO DE DESCARGA:Este producto utiliza un interruptor de corriente

electrónico. No desconecta físicamente la entrada de voltaje de CA. Para evitar el riesgo de
descarga eléctrica, desenchufe siempre el cable de alimentación de la impresora cuando sea
necesario retirar la entrada de voltaje de CA.
PRECAUCIÓN—RIESGO DE DESCARGA:Para evitar el riesgo de descargas eléctricas y daños

en la impresora, retire el cable de alimentación de la toma eléctrica y desconecte todas las
conexiones a dispositivos externos antes de conectar o desconectar cualquier cable, placa
electrónica o conjunto.
PRECAUCIÓN—SUPERFICIE CALIENTE:El interior de la impresora podría estar caliente. Para

evitar el riesgo de heridas producidas por el contacto con un componente caliente, deje que la
superficie se enfríe antes de tocarlo.
PRECAUCIÓN—RIESGO DE DESCARGA ELÉCTRICA:Para evitar el riesgo de lesión por

atrapamiento, preste atención en las áreas marcadas con esta etiqueta. Las lesiones por
atrapamiento se pueden producir en torno a partes móviles, tales como engranajes, puertas,
bandejas y cubiertas.
Vo r s i c h t s m a ß n a h m e n B e i D e r D e m o n t a g e
VORSICHT – STROMSCHLAGGEFAHR: Im Niederspannungsnetzteil (LVPS) und
Hochspannungsnetzteil (HVPS) liegt unter Umständen Restspannung vor. Um das Risiko eines
elektrischen Schlags zu vermeiden, berühren Sie keine umliegenden Bauteile oder die Lötseite
der Platine. Fassen Sie sie nur an den Außenkanten oder am Metallgehäuse an.
VORSICHT – STROMSCHLAGGEFAHR: Dieses Produkt verwendet einen elektronischen
Leistungsschalter. Er trennt die Eingangswechselspannung nicht physikalisch. Um das Risiko
eines elektrischen Schlags zu vermeiden, ziehen Sie stets das Netzkabel vom Drucker ab, wenn
eine Abtrennung der Eingangswechselspannung erforderlich ist.
VORSICHT – STROMSCHLAGGEFAHR: Um das Risiko eines elektrischen Schlags und Schäden
am Drucker zu vermeiden, ziehen Sie das Netzkabel aus der Steckdose und trennen Sie alle
Verbindungen zu jeglichen externen Geräten, bevor Sie Kabel, Elektronikplatinen oder
Baugruppen einstecken oder abziehen.
VORSICHT – HEISS: Das Innere des Druckers kann sehr heiß sein. Vermeiden Sie Verletzungen,
indem Sie heiße Komponenten stets abkühlen lassen, bevor Sie ihre Oberfläche berühren.
VORSICHT – QUETSCHGEFAHR: Um das Risiko einer Quetschung zu vermeiden, gehen Sie in
Bereichen, die mit diesem Etikett gekennzeichnet sind, mit Vorsicht vor. Quetschungen können
im Bereich von beweglichen Komponenten auftreten, wie z.B. Zahnrädern, Klappen, Fächern
und Abdeckungen.

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Pr e c a u z i o n i p e r l a r i m o z i o n e
ATTENZIONE – PERICOLO DI SCOSSA ELETTRICA: Sull'alimentatore a bassa tensione (LVPS)
e l'alimentatore ad alta tensione (HVPS) può essere presente tensione residua. Per evitare il
rischio di scossa elettrica, non toccare i loro componenti elettrici o il lato saldatura della scheda.
Toccarli soltanto dai bordi esterni o dall'alloggiamento in metallo.
ATTENZIONE – PERICOLO DI SCOSSA ELETTRICA: Questo prodotto utilizza un interruttore di
alimentazione elettronico. Tale interruttore non scollega fisicamente la tensione CA in entrata.
Per evitare il rischio di scossa elettrica, rimuovere sempre il cavo di alimentazione dalla
stampante quando è necessario rimuovere la tensione CA in entrata.
ATTENZIONE – PERICOLO DI SCOSSA ELETTRICA: Per evitare il rischio di scossa elettrica e
per impedire danni alla stampante, rimuovere il cavo di alimentazione dalla presa elettrica e
scollegare tutti i collegamenti a eventuali dispositivi esterni prima di collegare o scollegare
qualsiasi cavo, scheda elettronica o gruppo.
ATTENZIONE – SUPERFICIE SURRISCALDATA:L'area interna della stampante potrebbe
surriscaldarsi. Per evitare infortuni, lasciare raffreddare la superficie dei componenti prima di
toccarla.
ATTENZIONE – PERICOLO DI SCHIACCIAMENTO: Per evitare il rischio di lesioni, prestare la
massima cautela quando si accede alle aree contrassegnate con questa etichetta. Potrebbero
infatti verificarsi lesioni da schiacciamento in prossimità di parti in movimento, quali ad
esempio ingranaggi, porte, vassoi e coperchi.
H a n d l i n g E S D - s e n s i t i v e Pa r t s
To prevent damage to the electrostatic discharge (ESD)-sensitive parts in the printer, do the following:
• Turn off the printer before removing logic boards.
• Keep the parts in their original packing material until you are ready to install them into the
printer.
• Make the least-possible movements with your body to prevent an increase of static electricity
from clothing fibers, carpets, and furniture.
• Use the ESD wrist strap. Connect the wrist band to the system ground point. This action
discharges any static electricity in your body to the printer.
• Hold the parts by their edge connector shroud. Do not touch its pins. If you are removing a
pluggable module, then use the correct tool.
• If possible, keep all parts in a grounded metal cabinet.
• Do not place the parts on the printer cover or on a metal table. If you need to put down the parts,
then put them in their packing material.
• Prevent parts from being accidentally touched by other personnel. Cover the printer when you are
not working on it.
• Be careful while working with the parts when cold-weather heating is used. Low humidity
increases static electricity.

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C r i t i c a l I n fo r m a t i o n Fo r Co n t r o l l e r B o a r d o r Co n t r o l
Pa n e l Re p l a c e m e n t
Warning: Observe all precautions when handling ESD sensitive parts. See Handling ESD-
sensitive Parts.
Warning: Carefully remove cables and connectors. Make sure that they are not damaged.
Warning: To avoid damaging the part or experience NVRAM mismatch issues, replace only one
of the following components at a time:
• Control panel
2. Enter the Diagnostics menu. The menu allows you to temporarily use the replacement part.
Warning: Some printers perform a POR automatically if the Diagnostics menu is not opened
within five seconds. If a POR is performed at this point, then the replacement part can no
longer be used in another printer and must be returned to the manufacturer.
3. Use the Diagnostics menu to test the replacement part. Do a feed test to check if the problem is
resolved.
• If the problem is not resolved—Turn off the printer, and then install the old part.
4. To replace the controller board and the control panel simultaneously on the machine, follow the
below procedure to avoid losing the printer’s NVRAM settings and damaging the printer.
a. Replace either the controller board or the control panel on the machine. Do not replace both
the parts at the same time.
b. Power on the printer and perform a POR.
c. After the printer has completed startup (printer will be either READY or post an error), power
off the printer and replace the second part.
Note: If the control panel display has failed, the printers’ startup cycle is complete after the
driver motor and fans shut down and the machine is quiet.
d. Power on the printer and allow the printer to go through a complete startup cycle and the
display changes to READY.
Re s t o r i n g T h e P r i n t e r C o n fi g u r a t i o n A f t e r Re p l a c i n g
T h e Co n t r o l l e r B o a r d
Restore the printer to its correct configuration. Contact your Hardware Support Line to obtain the
applicable zip file. Flash the printer settings and embedded solutions..

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Note: The software bundle contains the latest version of the firmware, applications, and
software licenses from the Lexmark Virtual Solutions Center (VSC). The printer firmware may
be at a different level from what was used before replacing the controller board.
Extract the contents of the zip file.
• Perform the install instructions on the Readme file in the exact order shown. Restart the printer
only if the file says so.
• For more information on how to flash the downloaded files, see Updating The Printer Firmware.
• To load the zip file, see Restoring Licenses and Configuration Settings.
After performing the installation instructions in the Readme file, confirm that the printer is restored.
• If you are unable to access the administrative menus to verify that the printer is restored, then
ask the customer for access rights.
• If a 10.00 error appears after you restart the printer, then contact the next level of support.
Re s t o r i n g L i c e n s e s a n d C o n fi g u r a t i o n S e t t i n g s
To load the zip files that you received from Hardware Support, do the following:
1. Open a web browser, and then type the printer IP address.

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2. Click Import Configuration, and then click Browse.
3. Navigate to the folder where the zip files are extracted.
4. Select the file to import, and then click Import.

5. Repeat step 2 through step 4 for the other files that are included in the extracted zip file.
U p d a t i n g T h e Pr i n t e r F i r m w a r e
Warning: Before updating the printer firmware, ask the next level of support for the correct
code. Using an incorrect code level may damage the printer.
The printer must be in ready state to update the firmware.

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Us i n g A Fl a s h D ri ve
This procedure applies only to printer models with front USB support.
1. Insert the flash drive.
The display shows the files on the flash drive.
2. Select the file that you need to flash.
Note: Do not turn off the printer while the update is going on.
U s i n g A N e t w o r k Co m p u t e r
Using the File Transfer Protocol (FTP)
Make sure that the printer is in ready state before flashing.

1. Turn on the printer.
2. Obtain the IP address:
• From the home screen
• From the Network Overview section of the Network/Ports menu
.
3. From the command prompt of a network computer, open an FTP session to the printer IP address.
4. Use a PUT command to place the firmware file on the printer.
The printer performs a POR sequence and terminates the FTP session.
5. Repeat step 2 through step 4 for the other files.
Using the Embedded Web Server
Make sure that the printer is in ready state before flashing.

1. Open a web browser, and then type the printer IP address.
2. From the home page, navigate to Settings > Device > Update Firmware.
3. Select the file to use.
The printer performs a POR sequence.
4. Repeat step 2 through step 4 for the other files.
Co v e r i n g T h e Pr i n t C a r t r i d g e Tra y
Warning: If the printer is laid on its side, then toner contamination may occur. To minimize
contamination, cover the print cartridge tray.

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Note: To avoid a false reading on the amount of waste toner, tap the waste toner bottle to
dislodge the toner particles from its walls.

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Co m p a t i b i l i t y I n fo r m a t i o n Fo r Le f t Co v e r a n d
S e p a ra t o r B ra c ke t
1. Use the following table to determine the variant of the left cover and separator bracket.
Left cover variants Separator bracket variants

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2. Use the following table to perform additional actions depending on the part combination.
Part combination Action
A1 and B1 None
A1 and B2 Break off the port cover from the left cover.
A2 and B1 Stick the strip over the port.

Align the strip along the edges of the frame and
separator bracket.
A2 and B2 None

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Adjustments
Re g i s t r a t i o n A d j u s t m e n t
Image misalignments can occur after printhead replacement. Perform this procedure to correct the
position of the image relative to the paper edges.
Note: You cannot perform mechanical registration or skew adjustments on this printhead.
Before performing the procedure, make sure that the paper guides are properly set and the paper
settings on the printer match the paper size loaded in the tray.
A d j u s t i n g T h e S ke w
The skew adjustment changes the angle of the horizontal lines so that the lines can be aligned with
the leading edge of the page. As the skew setting is changed, the top line on the test page stays in
place at the left end, while its right end tilts up or down. All horizontal lines on the page tilt at that
same angle while the vertical lines remain vertical. Changing the skew setting moves the right edge of
the page up and down, and changes the angle of the top and bottom lines. If the skew is properly
adjusted, then the horizontal lines at the top of the page are parallel to the leading edge of the page.
To check for skew:

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2. Select Quick Test.

The printer prints a test page.
Note: If there is no skew on the page, then go to Adjusting the margins topic. See Registration
adjustment.
To adjust the skew:
Printer diagnostics and adjustments > Registration adjust > Top Skew
2. Adjust the value.
Note: Notes:
• For non-touch-screen printer models, use the left or right arrow button to increase or decrease
the value.
• Increasing the value of the skew rotates the horizontal lines clockwise. The left end of the line
remains in the same place and the right end moves downward.
• Decreasing the value of the skew rotates the horizontal lines counterclockwise. The left end of
the line remains in the same place and the right end moves upward.
3. Print a Quick Test page to verify the change.
4. Repeat step 1 through step 3 until the horizontal line is properly aligned with the leading edge of
the page.
5. Check for proper margin alignment. See Registration adjustment.

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Adjusting The Margins

To check for proper margin alignment:

2. Select Quick Test.
The printer prints a test page.
3. Check the top and bottom margins of the test page for proper alignment.
To adjust the margins:

1. Refer to the test page, and then check the arrows along the margins.
Note: Notes:
• The arrows must be completely visible along the edges.

• The tip of the arrows must point to the edges of the paper.
3. Select the margin to adjust.
4. Adjust the value.
Note: Notes:
• For non-touch-screens, use the left or right arrow buttons to increase or decrease the value.
• Increasing the value of the top margin setting pushes the top edge of the image downward.
• Increasing the value of the bottom margin setting pushes the bottom edge of the image
upward.
• Increasing the value of the left margin setting pushes the left margin to the right.
• Increasing the value of the right margin setting pushes the right margin to the left.
5. Print a Quick Test page to verify the change.

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6. Repeat step 3 through step 5 until the margins are correct.

7. Check for proper color alignment. See Registration adjustment.
A d j u s t i n g T h e Co l o r A l i g n m e n t
Printer diagnostics and adjustments > Color alignment adjust > AA Adjustment
Note: The procedure is performed on the cyan, magenta, and yellow colors.
Printer diagnostics and adjustments > Color alignment adjust > Cyan > Quick Test
Check the alignment markings on the test page. Follow the instructions on the test page to
correct the color misalignment.
Printer diagnostics and adjustments > Color alignment adjust > Yellow > Quick Test
Printer diagnostics and adjustments > Color alignment adjust > Magenta > Quick Test
5. If color misalignment still occurs, then repeat step 1 through step 4.
Pr i n t h e a d C h a ra c t e r i z a t i o n
Note: For a video demonstration, see Printhead characterization.
Note: Notes:
• A new printhead includes a flash drive that contains the characterization data.
• After installing a new printhead, enter the characterization data using any of the following
procedures.
• The characterization data cannot be used on another printhead. Erase the files from the flash
drive after entering the characterization data.
E n t e r i n g C h a r a c t e r i z a t i o n D a t a Fr o m T h e F l a s h D r i v e
Note: This procedure applies only to printer models with front USB support.

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1. Insert the flash drive into the USB port.

Note: The printer copies automatically the required data from the flash drive. The printer
restarts after copying the data.
2. While the printer is restarting, remove the flash drive.
3. Perform the printhead adjustment. See Registration adjustment.
E n t e r i n g C h a ra c t e r i z a t i o n D a t a U s i n g W i n b l a s t
1. On your laptop, create a folder and name it Printhead data.
2. Copy the flash drive contents to the folder.
3. Connect the laptop to the printer using a USB cable.
4. In the Printhead data folder, run the WinBlast application.
5. Select the printer.
6. Click ..., access the Printhead data folder, and then select the .npa file.
7. Click Send. On the control panel, the printer shows its status while processing the files. After the
update, restart the printer.
E n t e r i n g C h a ra c t e r i z a t i o n D a t a O n A N e t w o r k
Note: Request permission from the customer to use the network.
1. On your Windows laptop, create a folder and name it Printhead data.

2. Copy the flash drive contents to the folder. Take note of the .npa filename.
3. Obtain the IP address of the printer.
4. On the laptop, use the command prompt to enter the Printhead data folder.
5. Type the following:
tcpipblast.exe <printer IP address> <.npa filename>
For example:
6. Press Enter. On the control panel, the printer shows its status while processing the files. After the
update, restart the printer.
S e n s o r ( Wa s t e To n e r B o t t l e ) C a l i b ra t i o n
To ensure the accuracy of the waste toner level detection, calibrate the sensor (waste toner bottle).
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Printer setup > Waste toner sensor calibration

2. Remove the waste toner bottle.
3. Select Start calibration.
If the calibration is successful, then a Test passed message appears on the display.
4. Install the waste toner bottle, and then restart the printer.

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Removal Procedures
Keep the following tips in mind as you replace parts:
• Some removal procedures require removing cable ties. Do not forget to install these cable ties
during reassembly to avoid pinching wires, obstructing the paper path, or restricting mechanical
movement.
• Remove the print cartridges before removing other printer parts. Carefully set the cartridges on a
clean, smooth, and flat surface. Protect the cartridges from light while out of the printer.
• Disconnect all external cables from the printer to prevent possible damage during service.
• Unless otherwise stated, install the parts in reverse order of removal.
• When installing a part held with several screws, start all screws before the final tightening.
• For printers that have an electronic power switch, make sure to unplug the power cord after
powering off.

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Left Side Removals

L e f t C o v e r Re m o v a l
1. Remove the tray and manual feeder.
2. Remove the lower front cover.
3. Remove the two screws.
4. Open the front and rear doors.

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5. Position the printer as shown, and then release the rear latch.
6. Release the rear latch.

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7. Release the front latch.
8. Remove the cover.
Installation warning:To avoid compatibility issues, see Compatibility information for left cover
and separator bracketbefore installing the replacement part.
M o t o r ( C M Y ) Re m o v a l
1. Remove the left cover. See Left cover removal.

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3. Disconnect the cable, and then remove the three screws.
4. Remove the motor.
M o t o r ( k / t ra n s fe r B e l t ) Re m o v a l

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3. Disconnect the cable, and then remove the three screws.
W i r e l e s s N e t w o r k C a r d Re m o v a l
Note: Not all printer models have a detachable wireless network card.

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2. Disconnect the cable (A), and then release the latch (B).
3. Remove the card.
C o n t r o l l e r B o a r d S h i e l d Re m o v a l
2. Remove screw, and then remove the shield.

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C o n t r o l l e r B o a r d Re m o v a l
C r i t i c a l I n fo r m a t i o n Fo r Co n t r o l l e r B o a r d o r Co n t r o l Pa n e l
Re p l a c e m e n t
time:
• Control panel
2. Enter the Diagnostics Menu. The Diagnostics Menu allows you to temporarily use the
replacement part.
Warning: Some printers will automatically perform a POR if the Diagnostics Menu is not
opened within five seconds. If a POR is performed at this point, then the replacement part can
no longer be used in another printer and must be returned to the manufacturer.
3. Use the Diagnostics Menu to test the replacement part. Perform a feed test to check if the
problem is resolved.
• If the problem is not resolved—Turn off the printer, and then reinstall the old part.
C 2 3 0 Co n t r o l l e r B o a r d
2. Remove the controller board shield. See Controller board shield removal .

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3. Disconnect all the board cables.
4. Release the antenna card from its bracket, and then release it from the controller board frame.
Warning: The antenna card cable is soldered to the board. Be careful not to damage the
antenna card and its connections.

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5. Remove the five screws.
6. Remove the board.

Note: Installation note:After installing the new board, perform the sensor (waste toner bottle)
calibration. See Sensor (waste toner bottle) calibration.
C o n t r o l l e r B o a r d B r a c k e t Re m o v a l
3. Remove the controller board. See Controller board removal.

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4. Remove the four screws.
5. Remove the bracket.
M o t o r ( fu s e r ) Re m o v a l
4. Remove the controller board bracket. See Controller board bracket removal .
5. Disconnect the cable, and then remove the two screws.
S t a g i n g C l u t c h Re m o v a l

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5. Remove the E-clip (A), and then remove the staging clutch gear.
6. Disconnect the cable, and then remove the clutch.
G e a r b o x Re m o v a l
Note: For a video demonstration, see Gearbox removal.
2. Remove the print cartridge tray. See Print cartridge tray removal .

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5. Release the cable guides from the bracket.

Note: Using a pair of pliers, pinch the cable guide latches to make them fit their holes.
6. Remove the controller board bracket. See Controller board bracket removal.
7. Remove the screw, and then release the printhead interlock switch from the frame.
8. Remove the screw, and then release the switch from its bracket.
Note: Installation note:Be careful not to disconnect the switch cable from the printhead.

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9. Slightly push the door as shown, and then press the latches to lock.
10. Release, and then move the door hinge out of the way.
11. Release the cables from their guides (A).

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12. Remove the screw, and then remove the speaker.

Note: Not all printer models have a speaker.
13. Disconnect, and then release the cables.
14. Remove the six screws.

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15. Remove the gearbox.

Note: Be careful not to disconnect the cable (B) from the printhead.
Installation notes:
• Make sure that the coupler and spring are properly installed.

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• Align the locating tabs to their slots.
• Thread the cables to their slots. Be careful not to disconnect the switch cable from the
printhead.
• Make sure that the coupler and spring are not detached.

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• Make sure that the couplers (A) are properly engaged.
• Turn the motors to verify if the couplers move.
P i c k C l u t c h Re m o v a l

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6. Remove the gearbox. See Gearbox removal.
7. Remove the E-clip (A), and then remove the pick clutch gear.
8. Disconnect the cable, and then remove the clutch.
S t a g i n g B e l t , G e a r , a n d P u l l e y Re m o v a l
6. Remove the gearbox. See Gearbox removal.

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7. Remove the pulley.
8. Remove the belt.

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Right Side Removals

R i g h t C o v e r Re m o v a l
1. Remove the tray and manual feeder.
2. Remove the lower front cover.
3. Open the front and rear doors.


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5. Position the printer as shown, and then release the rear latches.
6. Release the front latch.

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S e n s o r ( w a s t e To n e r B o t t l e ) Re m o v a l
Note: For a video demonstration, see Sensor (waste toner bottle) removal.
1. Remove the right cover. See Right cover removal.

2. Disconnect the cable, and then remove the screw.
3. Remove the sensor.

Note: Installation note:Perform the sensor (waste toner bottle) calibration. See Sensor (waste
toner bottle) calibration.
E x h a u s t Fa n Re m o v a l
Note: For a video demonstration, see Exhaust fan removal.

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2. Disconnect the cable, and then remove the fan.
Note: Installation note:Pay attention to the orientation of the fan.
Note: Installation note:Stick the pad to the fan on the area shown.
H V P S Re m o v a l
Note: For a video demonstration, see HVPS removal.

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3. Disconnect all the cables, and then remove the cable screw.

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4. Cut the cable tie, and then remove the four screws.
5. Remove the HVPS.
Warning: Extended exposure of the cartridge to light may cause print quality problems.
LV P S Re m o v a l
Note: For a video demonstration, see LVPS removal.

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2. Remove the screw, and then remove the cover.
3. To minimize toner contamination, cover the print cartridge tray. See Covering the print cartridge
tray .
4. Under the printer, remove the four screws.

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5. Release the connector latches.
6. Using a prying tool, release the connector from the frame.

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7. On the right side, remove the cover.
8. Disconnect the cables.

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10. Remove the LVPS.

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Front Side Removals

Pr i n t C a r t r i d g e Tra y Re m o v a l
1. Open the front door, and then pull out the print cartridge tray.
2. Unlock the print cartridge tray.
3. Remove the print cartridge tray.

Note: Installation note:Make sure that the front door is pushed all the way down before
inserting the print cartridge tray.

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C o n t r o l Pa n e l Re m o v a l
time:
• Control panel
replacement part.
Warning: Some printers will perform automatically a POR if the Diagnostics Menu is not
3. Use the Diagnostics Menu to test the replacement part. Do a feed test to check if the problem is
resolved.
2 - l i n e D i s p l a y C o n t r o l Pa n e l

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4. Remove the top cover. See Top cover removal.

5. Disconnect the cable under the top cover, and then remove the two screws.
6. Remove the control panel.
P r i n t h e a d I n t e r l o c k S w i t c h Re m o v a l
6. Remove the switch bracket.

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7. Remove the screw.
8. Remove the switch.
Fr o n t D o o r Re m o v a l
3. Remove the hinge pins.
Warning: Do not lose the pins.

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4. Release the door links.
5. Remove the door.
I n n e r Fr o n t C o v e r Re m o v a l
3. Remove the front door. See Front door removal.
4. Remove the five screws.

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5. Remove the inner front cover.

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Rear Side Removals

Tra n s fe r M o d u l e Re m o v a l
Note: For a video demonstration, see Transfer module removal.
4. Release the left spring (A).

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5. Release the right spring (B).

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7. Disconnect and release the cables (C), and then remove the two screws.
Note: Installation note:Pay attention to the cable routes.
Warning: To avoid damaging the transfer module nozzle, move the sensor (waste toner bottle)
out of the way.

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9. Release the bracket, and then move it out of the way.
10. Press the latch. Lock the latch position using a prying tool or screwdriver.

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11. Move the coupler to release the transfer module.
12. Remove the transfer module.
Installation warning:To avoid print quality issues, do not touch or scratch the transfer belt and
transfer roller surface.

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Installation notes:
a. Perform the supply reset on the transfer module. See Supply reset.
b. Perform the registration adjustment. See Registration adjustment.
Re a r D o o r Re m o v a l

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2. Slightly move the cover to remove the screw behind it.

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3. Remove the door, and then remove the hinge pin (A).
S e n s o r ( fu s e r B u c k l e ) Re m o v a l
1. Open the rear door.

Service Manual
Parts Removal
3. Disconnect the cable.
Fu s e r R e m o v a l
Note: For a video demonstration, see Fuser Removal.
5. Remove the bin flag. See Bin Flag Removal.

Service Manual
Parts Removal
7. Disconnect, and then release the cables.

8. Thread the cables through the hole.

Service Manual
Parts Removal

Service Manual
Parts Removal
11. Thread the cable through the hole.

Service Manual
Parts Removal
12. Loosen the two screws until the fuser is released.
13. Remove the fuser.
Installation notes:
• Align the locating tabs to their slots.

Service Manual
Parts Removal
• Perform the supply reset on the fuser. See Supply reset.
S e n s o r ( fu s e r E x i t ) Re m o v a l
1. Open the rear door.

Service Manual
Parts Removal
S e n s o r ( i n p u t ) Re m o v a l
contamination, cover the print cartridge tray. See Covering the print cartridge tray .
1. Under the printer, remove the four screws.

Service Manual
Parts Removal

Service Manual
Parts Removal
Top Side Removals

To p Co v e r Re m o v a l
time:
• Top cover with control panel
replacement part.
Warning: Some printers will perform automatically a POR if the Diagnostics Menu is not
3. Use the Diagnostics Menu to test the replacement part. Do a feed test to check if the problem is
resolved.
Re m o v a l P r o c e d u r e

Service Manual
Parts Removal


Service Manual
Parts Removal
6. Release the latches.
7. Release the latch.

Service Manual
Parts Removal
8. Release the latch.
P r i n t h e a d Re m o v a l
Note: For a video demonstration, see Printhead Removal and Printhead Charaterization.

Service Manual
Parts Removal
7. Disconnect the cables, and then release the spring (A).

Service Manual
Parts Removal
8. Release the cables from the printhead.


Warning: Do not lose the bracket (B).

Service Manual
Parts Removal
10. Remove the printhead. Installation warning:Do not touch the mirrors under the printhead.
Installation notes:
1. Perform the registration adjustment and color alignment adjustment. See Registration
adjustment.
2. Perform the printhead characterization procedure. See Printhead Characterization.
S e n s o r ( b i n / n a r r o w M e d i a ) Re m o v a l

Service Manual
Parts Removal
B i n F l a g Re m o v a l
1. Remove the left bin flag.

Service Manual
Parts Removal
2. Remove the right bin flag.
Note: Installation note:Move the flag up and down. Check if the flag (A) toggles the sensor.
Check if the bin flag drops down freely to its default lower position.

Service Manual
Parts Removal
Bottom Side Removals

P i c k T i r e Re m o v a l
Position the printer as shown, and then remove the pick tire.
S e n s o r ( m a n u a l Fe e d e r ) Re m o v a l

Service Manual
Parts Removal
1. Remove the four screws under the printer, and then remove the cover.
S e p a r a t o r B r a c k e t Re m o v a l

Service Manual
Parts Removal
4. Remove the four screws, and then remove the door.

Service Manual
Parts Removal
6. Remove the separator bracket. Installation warning:To avoid compatibility issues, see
Compatibility information for left cover and separator bracket before installing the replacement
part. Installation warning:When unpacking the replacement separator bracket, be careful not to
contaminate the rollers and pad with the grease from the gears.
Tra y I n t e r l o c k S w i t c h Re m o v a l
3. Remove the separator bracket. See Separator bracket removal.

Service Manual
Parts Removal
5. Remove the switch.
S e n s o r ( t r a y N e a r E m p t y ) Re m o v a l
1. Remove the four screws under the printer, and then remove the plate.

Service Manual
Parts Removal
2. Release the cable from its guide (A), and then remove the six screws (B).
3. Behind the feeder, remove the screw (C).

Note: Make sure that the top end of the feeder shaft (D) is not dislodged.

Service Manual
Parts Removal
4. Release the retainer, and then release the bottom end of the pick roller shaft.
5. Slightly pull the feeder, lower the pick roller, and then release the sensor bracket.

Service Manual
Parts Removal
6. Disconnect the cable (E), and then remove the screw (F).

Installation notes:
• Make sure that the sensor (A) and its actuator are properly engaged.
• Make sure that the finger (B) is positioned as shown.
• Make sure that the pick roller spring is not dislodged.

Service Manual
Parts Removal

Service Manual
Component Locations
7

Service Manual
Component Locations
Printer Configurations
Xe r o x C 2 3 0 Pr i n t e r s
1 Control panel
2 Standard bin
3 Manual feeder
4 250-sheet tray

Service Manual
Component Locations
Port Locations
Printer port Function
1 Ethernet port Connect the printer to a network.
2 USB printer port Connect the printer to a computer.
3 Power cord socket Connect the printer to an electrical

outlet.

Service Manual
Component Locations
Board Locations
Part Description
1 Controller board
2 HVPS
3 LVPS

Service Manual
Component Locations
Motor Locations
Part Description
1 Motor (CMY)
2 Motor (K/transfer belt)
3 Pick clutch
4 Motor (fuser)
5 Staging clutch

Service Manual
Component Locations
Sensor Locations
Part Description
1 Sensor (manual feeder)
2 Sensor (input)
3 Sensor (fuser buckle)
4 Sensor (fuser exit)
5 Sensor (bin/narrow media)

Service Manual
Component Locations
Controller Board Connectors

Connector Connects to Pin number Signal
JBLDC1 Motor (CMY) and motor 1 25V_F_CMY_DRV

(K/transfer belt)
2 GND
3 CMY_BLDC_BRAKE
4 CMY_BLDC_PWM
5 CMY_BLDC_DIR
6 CMY_BLDC_FG
7 25V_F_CMY_DRV
8 GND
9 25V_F_DRV
10 GND
11 K_BLDC_BRAKE
12 K_BLDC_PWM
13 K_BLDC_DIR
14 K_BLDC_FG
15 25V_F_DRV
16 GND
JCLUTCH1 Pick clutch 1 PICKDRV+(25V_F_DRV)
2 PICKDRV-
JCLUTCH2 Staging clutch 1 STAGEDRV+(25V_F_

DRV)
2 STAGEDRV-
JFDRIV1 Motor (fuser) 1 MOT1_A

Service Manual
Component Locations
2 MOT1_B
3 MOT2_A
4 MOT2_B
JFTHERM1 Fuser 1 FUSER_THERM_ADC
2 GND
3 TCO-
4 TCO+
JHVPS1 HVPS 1 24V_SAFETY
2 GND
3 GND
4 GND
5 25V_F_HVPS
6 25V_F_HVPS
7 K_CHARGE_PWM
8 CMY_CHARGE_PWM
9 K_DEV_PWM
10 CMY_DEV_PWM
11 SEC_XFER_PWM
12 CMYK_CORE_PWM
13 GND
14 SEC_XFER_SERVO_ADC
15 GND
JHVPS2 HVPS 1 3.3V_SCHIP

Service Manual
Component Locations
2 I2C_DATA
3 GND
4 I2C_CLK
5 GND
6 5V_SW
7 BUBBLE_SENS
8 FUSER_EXIT_SENS
9 SPARE_UPP_SENS
10 A_BUR_THERM
11 MAIN_FAN_ON
12 WASTE_LEVEL_SNS_DRV
13 GND
14 25V_F_FAN
15 5V_SW
16 WASTE_PWM
17 GND
18 WASTE_ADC
19 GND
JLVPS1 LVPS 1 Zero_cross
2 Relay_on
3 GND
4 Heat_on
5 GND

Service Manual
Component Locations
6 25V_ON
7 GND
8 25V_CONT
9 GND
10 25V_SW
11 GND
12 25V_SW
13 GND
14 25V_SW
JMIRR1 Printhead 1 25V_F_MIR
2 GND
3 MM_START
4 MM_LOCK
5 MM_REF_CLK
JPH1 Printhead 1 GND
2 vy1+
3 vy1-
4 GND
5 vk1+
6 vk1-
7 GND
8 LPOWY
9 lenak

Service Manual
Component Locations
10 LPOWK
11 adjy
12 ADJK
13 Boost
14 GND
15 vc1+
16 vc1-
17 GND
18 vm1+
19 vm1-
20 3.3V_ENG
21 LenaCMY
22 hsync
23 LSU_THERM
24 LPOWC
25 LPOWM
26 ADJC
27 ADJM
28 3.3V_ENG(Spare)
JSENS1 Sensor (input) and sensor 1 5V_SW

(manual feeder)
2 MAN_FD_DET
3 GND
4 5V_SW

Service Manual
Component Locations
5 SPARE_LPP_SENSOR
6 GND
7 5V_SW
8 STAGE_DET
9 GND
10 N/C
JTPS1 Sensor (TPS) 1 TPS1_SPEC
2 TPS1_SPEC_PWM
3 GND
4 TPS1_THERM
5 TPS1_LED_PWM
6 5V_SW
7 TPS1_DIFF
JTPS2 Sensor (TPS) 1 TPS2_SPEC
2 TPS2_SPEC_PWM
3 GND
4 TPS2_LED_PWM
5 5V_SW
6 TPS2_DIFF
JTRAY1 Tray interlock switch 1 5V_FUSED
2 TRAY_PRES_DET
JUICC2L1 Control panel (2-line 1 opp_led_drv

display)
2 5V_CONT_UI

Service Manual
Component Locations
3 mir_spi_txd
4 mir_spi_cs-
5 opp_pwr_btn
6 gnd
7 mir_spi_rxd
8 5V_UI
9 mir_spi_clk
10 gnd
11 i2c_data_ui
12 i2c_cllk_ui
13 3.3V
14 opp_reset-
15 opp_irq-
16 3.3V_FUSED
JUICC24 Control panel (2.8-inch 1 opp_led_drv

display)
2 5V_CONT_UI
3 mir_spi_txd
4 mir_spi_cs-
5 opp_pwr_btn
6 LCD_RS
7 LCD_TE
8 mir_spi_rxd

Service Manual
Component Locations
9 N/C
10 mir_spi_clk
11 GND
12 i2c_data_ui
13 i2c_cllk_ui
14 N/C
15 opp_reset-
16 opp_irq-
17 GND
18 LCD_WR
19 LCD_RD
20 5V_UI
21 LCD_D0
22 LCD_D1
23 GND
24 LCD_D2
25 LCD_D3
26 5V_UI
27 LCD_D4
28 LCD_D5
29 GND
30 LCD_D6
31 LCD_D7

Service Manual
Component Locations
32 5V_UI

Service Manual
Component Locations

Service Manual
Maintenance
8

Service Manual
Maintenance
Cleaning The Printer

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior
of the printer, unplug the power cord from the electrical outlet and disconnect all cables from
the printer before proceeding.
ATTENTION ! RISQUE D’ÉLECTROCUTION : pour éviter tout risque d'électrocution lors du

nettoyage de l'extérieur de l'imprimante, débranchez le cordon d'alimentation électrique de la
prise et déconnectez tous les câbles de l'imprimante avant de continuer.
PRECAUCIÓN—RIESGO DE DESCARGA:Para evitar el riesgo de descarga eléctrica al limpiar el

exterior de la impresora, desconecte el cable de alimentación de la toma eléctrica y desconecte
todos los cables de la impresora antes de realizar la operación.
VORSICHT – STROMSCHLAGGEFAHR: Um das Risiko eines elektrischen Schlags beim Reinigen
des Druckergehäuses zu vermeiden, ziehen Sie das Netzkabel aus der Steckdose, und ziehen Sie
alle Kabel vom Drucker ab, bevor Sie fortfahren.
ATTENZIONE – PERICOLO DI SCOSSA ELETTRICA: Per evitare il rischio di scosse elettriche
quando si pulisce la parte esterna della stampante, scollegare il cavo di alimentazione dalla
presa a muro e scollegare tutti i cavi della stampante prima di procedere.
Note: Notes:
• Perform this task after every few months.

• Damage to the printer caused by improper handling is not covered by the printer warranty.
1. Turn off the printer, and then unplug the power cord from the electrical outlet.
2. Remove paper from the standard bin and manual feeder.
3. Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.
4. Wipe the outside of the printer with a damp, soft, lint-free cloth.
Note: Notes:
• Do not use household cleaners or detergents, as they may damage the finish of the printer.
• Make sure that all areas of the printer are dry after cleaning.
5. Connect the power cord to the electrical outlet, and then turn on the printer.

Service Manual
Parts Catalog
9

Service Manual
Parts Catalog
Legend
• The following column headings are used in the parts catalog:
• Asm-index—Identifies the item in the illustration
• P/N—Identifies the part number of a FRU
• Units/mach—Refers to the number of units in a printer
• Units/opt—Refers to the number of units in an option
• Units/FRU—Refers to the number of units in a FRU
• Description—A brief description of the part
The following abbreviations are used in the parts catalog:
• NS (not shown) in the Asm-index column indicates that the part is procurable but is not shown in
the illustration.
• PP (parts packet) in the Description or P/N column indicates that the part is contained in a parts
packet.

Service Manual
Parts Catalog
Assembly 1: Covers
Removal
Asm-index P/N Units/mach Units/FRU Description procedure
1 056N00218 1 1 Bezel –
2 002N03404 1 1 Top cover Top cover

removal
3 002N03425 1 1 Rear door Rear door

removal

Service Manual
Parts Catalog
Removal
4 002N03408 1 1 Right cover Right cover

removal
5 008R13326 1 1 Waste toner –

bottle
6 PP item 11 1 1 Lower right Right cover

front cover removal
7 002N03387 1 1 Inner front Inner Front

cover Cover Removal
8 002N03406 1 1 Front door Front door

removal
9 PP item 11 1 1 Lower left front Left cover

cover removal
10 002N03407 1 1 Left cover Left cover

removal
11 002N03398 1 1 Lower front Left cover

cover kit removal, Right
cover removal
NS 017N00312 4 4 Rubber feet –

Service Manual
Parts Catalog
Assembly 2: Drive Components
Removal
1 007N01853 1 1 Gearbox Gearbox

removal
2 127N07964 1 1 Motor (CMY) Motor (CMY)

removal
3 127N07962 1 1 Motor (K) Motor (K/

transfer belt)
removal
4 127N07963 1 1 Motor (fuser) Motor (fuser)

removal
5 005N01213 1 1 Pick clutch Pick clutch

removal
6 005N01213 1 1 Staging clutch Staging clutch

removal
7 023N01404 1 1 Staging belt, Staging belt,

gear, and pulley gear, and pulley
removal

Service Manual
Parts Catalog
Assembly 3: EP Components
Removal
1 126N00452 1 1 Fuser, 110 V Fuser removal
1 126N00453 1 1 Fuser, 220 V Fuser removal
2 120N00572 1 1 Bin flag Bin Flag

Removal
3 133N23276 1 1 Transfer module Transfer module

removal
4 050N00712 1 1 Print cartridge Print cartridge

tray tray removal

Service Manual
Parts Catalog
Removal
5 046N00242 1 1 Printhead Printhead

removal
NS 009N01757 1 1 Spring parts –

pack
• Transfer
module
springs (2)
• Printhead
spring
• Printhead
bracket

Service Manual
Parts Catalog
Assembly 4: Paper Feed
Removal
1 030N00828 1 1 Separator Separator

bracket bracket removal
2 022N02905 2 2 Pick tires Pick tire

removal
3 050N00710 1 1 Tray insert –
4 022N02899 1 1 Manual feeder –

Service Manual
Parts Catalog
Assembly 5: Sensors
Removal
1 110N01560 1 1 Printhead Printhead

interlock switch interlock switch
removal
2 130N01897 1 1 Sensor (manual Sensor (manual

feeder) feeder) removal
3 110N01561 1 1 Tray interlock Tray interlock

switch switch removal
4 130N01897 1 1 Sensor (fuser Sensor (fuser

exit) exit) removal
5 130N01895 1 1 Sensor (fuser Sensor (fuser

buckle) buckle) removal
6 130N01897 1 1 Sensor (input) Sensor (input)

removal

Service Manual
Parts Catalog
Removal
7 130N01897 1 1 Sensor (bin/ Sensor (bin/

narrow media) narrow media)
removal
8 130N01904 1 1 Sensor (waste Sensor (waste

toner bottle) toner bottle)
removal
9 130N01897 1 1 Sensor (tray Sensor (tray

near empty) Near Empty)
Removal

Service Manual
Parts Catalog
Assembly 6: Electronics
Removal
1 127N07967 1 1 Exhaust fan Exhaust Fan

Removal
2 112N00259 1 1 HVPS HVPS removal
3 112N00260 1 1 LVPS, 220 V LVPS removal
3 112N00261 1 1 LVPS, 110 V LVPS removal
4 109N00865 1 1 Controller board Controller board

removal
Service Manual
Parts Catalog
Removal
5 123N00292 1 1 Control panel Control panel

(2-line display) removal
NS 117N02195 1 1 Flat cables –
NS 117N02194 1 1 Cable parts –

pack
• Cable
harness
• Motor cable
• USB cable
• Pick clutch
cable
• Staging
clutch cable
• TPS cable
• Fuser motor
cable
• Fuser
thermistor
cable
• Waste toner
bottle
sensor cable
• LVPS cable
• Speaker

Service Manual
Parts Catalog
Assembly 7: 250-sheet Tray Options
Removal
1 — 1 1 Optional 250- Optional 250-

sheet tray sheet tray
removal
2 050N00710 1 1 250-sheet tray -

insert

Service Manual
Parts Catalog

Service Manual
Printer Specifications
10

Service Manual
Power Consumption
P r o d u c t Po w e r C o n s u m p t i o n
The following table documents the power consumption characteristics of the product.
Note: Some modes may not apply to your product.
Mode Description Power consumption (Watts)
Printing The product is generating hard- One-sided: 385

copy output from electronic
inputs. Two-sided: 260
Copy The product is generating hard- N/A

copy output from hard-copy
original documents.
Scan The product is scanning hard-copy N/A

documents.
Ready The product is waiting for a print 15.5

job.
Sleep Mode The product is in a high-level 0.86

energy-saving mode.
Hibernate The product is in a low-level N/A

energy-saving mode.
Off The product is plugged into an 0.1

electrical outlet, but the power
switch is turned off.
The power consumption levels listed in the previous table represent time-averaged measurements.
Instantaneous power draws may be substantially higher than the average.
Values are subject to change. See https://www.xerox.com for current values.
Sleep Mode
This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves
energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is
automatically engaged after this product is not used for a specified period of time, called the Sleep
Mode Timeout.
Factory default Sleep Mode Timeout for this product 15

(in minutes):

Service Manual
By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and
120 minutes. If the A4 print speed is less than or equal to 30 pages per minute, then you can set the
timeout only up to 60 minutes. Setting the Sleep Mode Timeout to a low value reduces energy
consumption, but may increase the response time of the product. Setting the Sleep Mode Timeout to
a high value maintains a fast response, but uses more energy.
Hibernate Mode
This product is designed with an ultra-low power operating mode called Hibernate mode. When
operating in Hibernate Mode, all other systems and devices are powered down safely.
The Hibernate mode can be entered in any of the following methods:
• Using the Hibernate Timeout
• Using the Schedule Power modes
Factory default Hibernate Timeout for this product in 3 days

all countries or regions
The amount of time the printer waits after a job is printed before it enters Hibernate mode can be
modified between one hour and one month.
Off Mode
If this product has an off mode which still consumes a small amount of power, then to completely
stop product power consumption, disconnect the power supply cord from the electrical outlet.
To t a l E n e r g y U s a g e
It is sometimes helpful to estimate the total product energy usage. Since power consumption claims
are provided in power units of Watts, the power consumption should be multiplied by the time the
product spends in each mode in order to calculate energy usage. The total product energy usage is
the sum of each mode's energy usage.

Service Manual
Selecting A Location For The Printer

• Leave enough room to open trays, covers, and doors and to install hardware options.
• Make sure that airflow in the room meets the latest revision of theASHRAE 62 standard or the
CEN Technical Committee 156 standard.
• Provide a flat, sturdy, and stable surface.
• Keep the printer:
– Clean, dry, and free of dust
– Away from stray staples and paper clips
– Away from the direct airflow of air conditioners, heaters, or ventilators
– Free from direct sunlight and humidity extremes
• Observe the temperature range.
Operating temperature 10 to 32.2°C (50 to 90°F)
• Allow the following recommended amount of space around the printer for proper ventilation:
1 Top 101 mm (4 in.)
2 Rear 102 mm (4 in.)
3 Right side 76 mm (3 in.)
4 Front 76 mm (3 in.)
5 Left side 76 mm (3 in.)

Service Manual
Noise Emission Levels

The following measurements were made in accordance with ISO 7779 and reported in conformance
with ISO 9296.
Note: Some modes may not apply to your product.
1-meter average sound pressure, dBA
Printing One-sided: 52
Two-sided: 50
Ready 14
Values are subject to change. See https://www.xerox.com for current values.

Service Manual
Temperature Information
Operating temperature and relative humidity 10° to 32.2° C (50° to 90° F) and 15 to 80% RH
15.6° to 32.2° C (60° to 90° F) and 8 to 80% RH
Maximum wet-bulb temperature2 : 22.8° C (73° F)
Non-condensing environment
Printer / cartridge / imaging unit long-term storage1 15.6° to 32.2° C (60° to 90° F) and 8 to 80% RH
Maximum wet-bulb temperature2 : 22.8° C (73° F)
Printer / cartridge / imaging unit short-term shipping -40° to 40° C (-40° to 104° F)
1 Supplies shelf life is approximately 2 years. This is based on storage in a standard office environment at 22°
C (72° F) and 45% humidity.
2 Wet-bulb temperature is determined by the air temperature and the relative humidity.

Service Manual
Theory Of Operation
11

Service Manual
Theory Of Operation
Paper Path and Drive Components

Pa p e r Pa t h S u m m a r y
1 Tray
2 Manual feeder
3 Rear door
4 Bin
The printer has a C-shaped paper path. The standard paper path is shown in red.
Paper is fed from the front of the printer and transported upward through the rear of the printer.
The duplex unit is built into the rear door. The duplex paper path is shown in blue.
The manual feeder is above the tray at the front of the printer. The paper path is also shown in red.

Service Manual
Theory Of Operation
D r i v e Co m p o n e n t s
1 Motor (CMY)
2 Motor (K/transfer belt)
3 Pick clutch
4 Motor (fuser)
5 Staging clutch
When a print job is sent to the printer, the printhead motor initiates and the fuser starts to heat. After
the printhead motor reaches speed, the CMY and K motors begin turning to start the EP process. For
more information, see EP process.

Service Manual
Theory Of Operation
Pa p e r S t a g i n g
1 Transfer belt
2 Manual feeder rollers
3 Sensor (manual feeder)
4 Pick roller
5 Sensor (input)
6 Input roller
7 Second transfer roller
After the image is placed on the transfer belt, the image moves toward the second transfer roller. The
leading-edge position of the image is tracked. When the leading edge of the image reaches a
predetermined point, the pick clutch is energized and a sheet of paper is picked. The staging clutch is
energized next, and then the paper moves to meet the image. When the paper reaches the sensor
(input), the print engine calculates the image position on the belt relative to the paper position. If the
paper is early, then the staging clutch is turned off until the image is in the correct position. When the
image and paper are aligned, the staging clutch is energized and the input rollers move the paper to
the second transfer roller nip to do the second transfer.

Service Manual
Theory Of Operation
Fu s e r a n d E x i t
1 Sensor (fuser buckle)
2 Fuser
3 Fuser roller
5 Sensor (bin/narrow media)
6 Exit roller
7 Bin
After the second transfer, the paper is fed to the fuser. When the paper hits the fuser rollers, it buckles
before passing through. The sensor (fuser buckle) detects the buckle. If the buckle is too great, then
the motor (fuser) speeds up to avoid causing a paper jam. If the buckle is too small, then the motor
slows to avoid smearing the image. After the image is fused, the paper passes through the sensor
(fuser exit) and exits. Before the paper reaches the bin, it triggers the sensor (bin/narrow media). If
narrow media is being run, then the printer may slow down after several sheets to avoid damaging
the fuser. If narrow media is being run but the printer is set for wide media, then the printer may stop
and post a paper size mismatch message. If the bin is overfilled when running narrow media, then
paper jams may occur.

Service Manual
Theory Of Operation
Duplexing
1 Fuser
3 Duplex rollers
4 Sensor (input)
Printers with duplex support use a secondary paper path, shown in blue, to print on the second side of
a sheet of paper. The duplexing process is summarized as follows:
1. After the first side of the paper is printed and the trailing edge of the paper clears the sensor
(fuser exit), the motor (fuser) reverses direction to feed the paper into the duplex unit.
Note: While the sheet is being transported through the duplex unit, it is the only sheet of paper
processed by the print engine. Inserting a sheet of paper into the manual feeder while a duplex
job is processed causes a paper jam.
2. When the trailing edge of the paper clears the fuser, the motor (fuser) rotates forward to prepare
the fuser for the page traveling from the duplex unit.
3. The duplex rollers transport the paper along the duplex unit. The staging clutch drives the rollers.
4. When the paper reaches the sensor (input), it follows the standard paper path again to print on
the second side.

Service Manual
Theory Of Operation
Power Supply Operation
1 Controller board
2 HVPS
3 LVPS
The LVPS (low voltage power supply) powers the printer. It converts the power from the AC outlet to
controlled AC and DC outputs.

Service Manual
Theory Of Operation
LVPS outputs Description
AC output Powers the fuser heater.
25 V / 7 V DC output Powers the logic type loads.

• During Idle/Ready and Print modes, the output is
25V.
• During Sleep and Hibernate modes, the output is
about 7.5V.
25 V_SW DC output Powers the electromechanical loads like the motors

and the HVPS.
• During Idle/Ready and Print modes, the output is
25V.
• During Sleep and Hibernate modes, the output is
0V.
The HVPS (high voltage power supply) converts the DC output from the LVPS to controlled outputs
used during the EP process.

Service Manual
Theory Of Operation
Electrophotographic (EP) Process Theory

E P Pr o c e s s S u m m a r y
1 Print cartridge
2 Printhead
3 Fuser
4 Cleaner
6 Developer roller
7 Photoconductor drum
8 First transfer rollers
9 Transfer belt
This single-laser printer uses four print cartridges (cyan, yellow, magenta, and black) to create text
and images on paper.
The photoconductor drums, developer rollers, and toner supplies are built into the print cartridges.
The transfer belt passes under the four photoconductor drums to produce and transfer the four-color
image to the paper in one pass.

Service Manual
Theory Of Operation
Note: The transfer belt and second transfer roller are parts of the transfer module.
During the printing process, the printer follows the six basic steps of the EP process to create its
output to the page.
1. Charge the photoconductor drums.

2. Expose the photoconductor drums with the laser.
3. Develop toner on the photoconductor drums.
4. Do the First transfer to the transfer belt, and the Second transfer to the paper.
5. Fuse the toner to the paper.
6. Clean/Erase the photoconductor drums and the transfer belt.

Service Manual
Theory Of Operation
The printer controller board receives the print data and print command. The controller board then
initiates the print process. The controller board is the command center for the EP process and it
coordinates the various motors and signals. The HVPS sends voltage to various components in the EP
process. A laser contacts each photoconductor drum and alters the surface charge relative to the
image. Each photoconductor drum rotates past its respective developer roller, and toner is developed
on its surface. The four separate color images are then transferred to the transfer belt. After the
image is transferred to the transfer belt, the photoconductor drums are cleaned and recharged. The
transfer belt carries the four-colored image toward the second transfer roller. The timing of the paper
pick is determined by the position of the leading edge of the image on the transfer belt. For more
information, see the Paper staging section on Drive components.
Paper is carried to the fuser rollers where heat and pressure are applied to the page to bond
permanently the toner to the page. The fuser exit roller driven by the motor (fuser) pushes the paper
into the bin. The transfer belt is cleaned and the process begins again for the next page.
E P Pr o c e s s
Charge
2 Charge roller
During the charge step, voltage is sent from the HVPS to the charge roller on each of the four

Service Manual
Theory Of Operation
photoconductor drums. In this printer, the charge roller is part of the print cartridge.
The charge roller puts a uniform negative charge over the entire surface of the photoconductor drum
to prepare it for the laser beam.
Expose
1 Printhead
During the expose step, the printhead laser fires a focused beam of light at the surface of each
photoconductor drum and writes an invisible image. The image formed for each color is called a
latent image or electrostatic image.
The laser beam discharges only the surface where the beam hits the photoconductor drum. This
discharge creates a difference in charge potential between the exposed area and the rest of the
photoconductor drum surface.

Service Manual
Theory Of Operation
D eve l o p
2 Developer roller
3 Toner add roller
When the laser exposes the photoconductor drum in the print cartridge, the HVPS sends charge to
the developer roller. For each color, the print cartridge engages the photoconductor drum so it is in
contact with the developer roller. Because of the charge difference, the toner is attracted to areas of
the photoconductor drum surface exposed by the laser.
This process is similar to using glue to write on a can, and then rolling the can over glitter. The glitter
sticks to the glue but does not stick to the rest of the can.

Service Manual
Theory Of Operation
F i r s t Tra n s fe r
1 First transfer roller
3 Transfer belt
When the latent images are developed on each photoconductor drum, the HVPS sends voltage to the
first transfer rollers inside the transfer belt.
For each color, the charge difference between the developed toner image on the photoconductor
drum surface and the first transfer roller causes the images to transfer to the surface of the transfer
belt. This transfer occurs during a direct surface-to-surface contact between the photoconductor drum
and the transfer belt.

Service Manual
Theory Of Operation
S e c o n d Tra n s fe r
1 Transfer belt
2 Paper
On the transfer belt, the four-color image is carried toward the second transfer roller. When the image
on the transfer belt reaches a predetermined point, the paper pick is timed so that the paper is at the
exact position between the transfer belt and second transfer roller. For more information, see the
Paper staging section on Drive components.
The HVPS sends voltage to the second transfer roller to create a positive charge. When the image on
the transfer belt reaches the second transfer roller, the negatively charged toner clings to the paper.
The entire image is then transferred from the transfer belt to the paper.

Service Manual
Theory Of Operation
Fu s e
1 Fuser rollers
2 Paper
3 Transfer belt
With the help of the transfer roller, the paper with the image moves into the fuser area.
The fuser applies heat and pressure to the page to melt the toner particles and bond them
permanently to the paper. The fuser moves the paper to the exit rollers which move the paper to the
bin.
C l e a n / e ra s e
Two cleaning processes take place during the EP process. Both processes remove the residual toner
from the system.
Transfer belt clean

Service Manual
Theory Of Operation
1 Transfer belt
2 Cleaning blade
3 Auger
When the toner image on the transfer belt is transferred to the page, the transfer belt rotates and
gets cleaned by the cleaning blade. The cleaning occurs for every page that is printed.
The removed toner is moved to the waste toner bottle using a rotating auger.
Photoconductor drum clean/erase

Service Manual
Theory Of Operation
1 Cleaning blade
After each plane of color is transferred to the transfer belt from the photoconductor drums, a cleaning
blade scrapes the remaining toner from the surface of each photoconductor drum.
The photoconductor drum surface is prepared to restart the EP process. This cleaning/erasing cycle
happens after each plane of color is transferred to the transfer belt.

Service Manual
Part Number Index
12
P/N Part name
002N03387 Inner front cover
002N03398 Lower front cover kit
002N03404 Top cover
002N03406 Front door
002N03407 Left cover
002N03408 Right cover
002N03425 Rear door
005N01213 Pick clutch
005N01213 Staging clutch
007N01853 Gearbox
008R13326 Waste toner bottle
009N01757 Spring parts pack
017N00312 Rubber feet
022N02899 Manual feeder
022N02905 Pick tires
023N01404 Staging belt, gear, and pulley
030N00828 Separator bracket
046N00242 Printhead
050N00710 Tray insert
050N00710 250-sheet tray insert

Service Manual
Part Number Index
P/N Part name
050N00712 Print cartridge tray
056N00218 Bezel
109N00865 Controller board
110N01560 Printhead interlock switch
110N01561 Tray interlock switch
112N00259 HVPS
112N00260 LVPS, 220 V
112N00261 LVPS, 110 V
117N02194 Cable parts pack
117N02195 Flat cables
120N00572 Bin flag
123N00292 Control panel (2-line display)
126N00452 Fuser, 110 V
126N00453 Fuser, 220 V
127N07962 Motor (K)
127N07963 Motor (fuser)
127N07964 Motor (CMY)
127N07967 Exhaust fan
130N01895 Sensor (fuser buckle)
130N01897 Sensor (manual feeder)
130N01897 Sensor (fuser exit)
130N01897 Sensor (input)
130N01897 Sensor (bin/narrow media)

Service Manual
Part Number Index
P/N Part name
130N01897 Sensor (tray near empty)
130N01904 Sensor (waste toner bottle)
133N23276 Transfer module

Service Manual
Part Number Index

Service Manual
Part Name Index
13
P/N Part name
050N00710 250-sheet tray insert
056N00218 Bezel
120N00572 Bin flag
117N02194 Cable parts pack
123N00292 Control panel (2-line display)
109N00865 Controller board
127N07967 Exhaust fan
117N02195 Flat cables
002N03406 Front door
126N00452 Fuser, 110 V
126N00453 Fuser, 220 V
007N01853 Gearbox
112N00259 HVPS
002N03387 Inner front cover
002N03407 Left cover
002N03398 Lower front cover kit
112N00261 LVPS, 110 V
112N00260 LVPS, 220 V
022N02899 Manual feeder
127N07964 Motor (CMY)
127N07963 Motor (fuser)

Service Manual
Part Name Index
P/N Part name
127N07962 Motor (K)
005N01213 Pick clutch
022N02905 Pick tires
050N00712 Print cartridge tray
046N00242 Printhead
110N01560 Printhead interlock switch
002N03425 Rear door
002N03408 Right cover
017N00312 Rubber feet
130N01897 Sensor (bin/narrow media)
130N01895 Sensor (fuser buckle)
130N01897 Sensor (fuser exit)
130N01897 Sensor (input)
130N01897 Sensor (manual feeder)
130N01897 Sensor (tray near empty)
130N01904 Sensor (waste toner bottle)
030N00828 Separator bracket
009N01757 Spring parts pack
023N01404 Staging belt, gear, and pulley
005N01213 Staging clutch
002N03404 Top cover
133N23276 Transfer module
050N00710 Tray insert

Service Manual
Part Name Index
P/N Part name
110N01561 Tray interlock switch
130N01897 Tray near empty sensor cable
008R13326 Waste toner bottle

Service Manual
Part Name Index

Service Manual
Wiring Diagram (C230)
14

Service Manual

Service Manual

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Service Manual

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Version 1.

Xerox® C230 Color Printer

Product: Xerox® C230 Printer

Title: Xerox® C230 Printer Service Manual

Part Number: 702P08671

Publication Status: Launch release

Publication Date: July 2021

800 Phillips Road

Webster, New York, 14580

Other company trademarks are also acknowledged.

3 General Information ..............................................................................................................25

4 Diagnostics and Troubleshooting........................................................................................35

Xerox® C230 Color Printer 3

Vorsichtsmaßnahmen Bei Der Fehlerbehebung ................................................................ 37

4 Xerox® C230 Color Printer

142 Errors ...................................................................................................................... 293

5 Service Menus....................................................................................................................... 329

6 Parts Removal ....................................................................................................................... 345

Adjustments ........................................................................................................................ 357

Sensor (tray Near Empty) Removal................................................................................. 428

7 Component Locations......................................................................................................... 433

8 Maintenance ........................................................................................................................ 449

9 Parts Catalog ........................................................................................................................ 451

10 Printer Specifications ........................................................................................................ 465

11 Theory Of Operation......................................................................................................... 471

Xerox® C230 Color Printer 7

EP Process Summary ...................................................................................................... 479

12 Part Number Index ........................................................................................................... 489

8 Xerox® C230 Color Printer

Xerox® C230 Color Printer 9

10 Xerox® C230 Color Printer

Xerox® C230 Color Printer 11

CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.

CAUTION—HOT SURFACE: Indicates a risk of burn if touched.

CAUTION—TIPPING HAZARD: Indicates a crush hazard.

CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.

CAUTION—MOVING PARTS: Indicates a risk of laceration or abrasion injuries from rotating

ATTENTION ! RISQUE D’ÉLECTROCUTION : Signale un risque d'électrocution.

ATTENTION ! SURFACE CHAUDE : Signale un risque de brûlure de contact.

ATTENTION ! RISQUE DE BASCULEMENT : Signale un risque d'écrasement.

ATTENTION ! RISQUE DE PINCEMENT : Signale un risque de pincement entre des pièces

12 Xerox® C230 Color Printer

PRECAUCIÓN—RIESGO DE LESIONES: Indica que existe riesgo de lesiones.

PRECAUCIÓN—RIESGO DE DESCARGA:Indica que existe riesgo de descarga eléctrica.

PRECAUCIÓN—SUPERFICIE CALIENTE:Indica que existe riesgo de sufrir quemaduras por

PRECAUCIÓN—RIESGO DE DESCARGA ELÉCTRICA:Existe riesgo de atrapamiento entre las

PRECAUCIÓN—PARTES MÓVILES: Indica que existe riesgo de lesiones por laceración o

VORSICHT – KIPPGEFAHR: Weist auf Quetschgefahr hin.

Xerox® C230 Color Printer 13

I diversi tipi di messaggi di attenzione sono:

ATTENZIONE – PERICOLO DI SCOSSA ELETTRICA: Indica il rischio di scosse elettriche.

ATTENZIONE – SUPERFICIE SURRISCALDATA:Indica il rischio di bruciarsi al contatto.

ATTENZIONE – PERICOLO DI RIBALTAMENTO: Indica il pericolo di essere schiacciati.

ATTENZIONE – PERICOLO DI SCHIACCIAMENTO: Indica il rischio di intrappolamento tra

14 Xerox® C230 Color Printer

Xerox® C230 Color Printer 15

ATTENTION ! RISQUE D’ÉLECTROCUTION : Ce symbole indique un danger lié à des niveaux

PRECAUCIÓN—RIESGO DE DESCARGA:Cuando vea este símbolo en el producto, existe

16 Xerox® C230 Color Printer

PRECAUCIÓN—RIESGO DE LESIONES: Para evitar el riesgo de incendio o descarga eléctrica,