Hiral kumar Bhatt

Toronto, Canada

Summary:
 SR. PROJECT MANAGER / PROGRAM MANAGER / PMO LEAD
 A Project Management Professional & Agile Certified Practitioner (PMP®, PMI-ACP®) with over eight
years of PMO experience in large Canadian and American corporations.
 Certified professional in Business Analytics (CCBA®), Certified Information Security Manager (CISM®),
Certified Information Security Auditor (CISA®) and master’s in commerce with Accounting, Finance &
Auditing
 I am Project management professional with technology and business project delivery experience for
banking, finance & insurance domains.
 Project budget handling experience for &1-5M and $10-30M, team size managed over 40 people
globally on multiple projects, stakeholders’ managements and steering committee reporting
presentation
 Change management, initiating of project, planning, control and management, cost & schedule
management, resource planning & closing project stages, cost-benefit analysis, conducting scrum
meetings, stakeholder meetings, gathering requirements, GAP analysis
 Worked on digital software transformation projects for risk management and mobile banking kind of
platforms to enhance system capabilities and technology advancement.
 Experience in the Capital Markets Projects & functional areas, especially in the front office (i.e., trading),
back-office (i.e., valuation, confirmation, and settlement), middle office (i.e., position, P&L attribution,
and cash flow monitoring, reporting), and risk management (market risk and counterparty credit risk)
 Working knowledge of interfacing with external data interfaces (e.g., Reuters, Bloomberg, Wallstreet,
Mark-iT)
 Expertise in Front Office Trading Systems, Middle Office, Back Office applications: Risk Management:
Operational Risk, Market risk, Credit Risk or counterparty risk, Reconciliation
 Understanding of AML (Anti-money laundering), fraud, STR, UTR, risk management etc. for business and
technical parts
 Loan originating or adjudicating systems worked e.g., Loan IQ for financial client loan processing life
cycle implementation and disbursement of funds to retail and corporate clients
 Experience in Digital data analysis, data modelling, UML data modelling, data design, data architecture,
ETR process
 Highly efficient in various Requirements gathering techniques like Interview, Brainstorming, JAD, Survey,
Prototype, Document Review etc.
 Wealth management and investment project experience mostly with banking and finance large
corporations in Canada.
 RPA (Robotics Process Automation) exposure of implementation, design, process re-engineering project
tools, experience in Blue Prism and UiPath automation tools
 Worked for Cost-benefit analysis for the project, treasury transactions and process projects, technical
resources, institutional lending, retail funding, risk assessment and credit appraisals.
 SharePoint implementation and maintenance for the enterprise-level change, information share and
analytics.
 Excellent verbal and written communication skills demonstrated in interaction with clients, business
sponsors, stakeholders, and team members, especially in collaborative sessions like an interview for
requirement gathering and documentation.
 IFRS 17 project experience for the development and implementations of insurance products
 Work experience in the use of project management methodologies and tools (e.g., Clarity, MS Project,
SharePoint repositories, Systems Development Life Cycle (SDLC), trade life cycle
 Process mapping, re-engineering and validation for functional area, business process re-engineering,
RCA (Route cause analysis, system developments alternatives review, process testing
 Hands-on experience in writing Business Requirements Documents (BRD) and Functional Requirements
Documents (FRD) based on user requirements, user interface document (UID), Use Case (UCD)
 MiFID II regulatory reporting modules exposure, documentation, requirements gathering, testing and
data analytics
 Skilled at performing a GAP analysis, Cost benefits analysis and Feasibility analysis risk analysis,
compliance
 Effective Project Scope Change Management and Configuration Change Management. Monitoring,
controlling and managing Production readiness and SLA management.
 Worked with Wolverine, Flex Trade for capital market domains and having the essential system
experience
 Well versed with Microsoft Projects, MS Teems, PTS 2.0, Office 365 and other project tracking and
reporting tools
 Data analysis, ETL, Data Mining & big data, Oracle EBS tools and technique used to find out meaningful
results of a database

Education & Certifications:

 Master of Commerce (M.COM.), Gujarat University, India, Financial Accounting and Auditing
 (Bachelors as per Canadian Education standards evaluation by WES, Toronto, Canada)
 Bachelor of Laws, Gujarat University, India, Corporate and financial Laws
 (Bachelors as per Canadian Education standards evaluation by WES, Toronto, Canada)
 Diploma in Computers, Web designing, Tally computer accounting certification
 Project Management Professional (PMP®) from PMI, USA, Feb. 2020
 Agile Certified Practitioner (PMI-ACP®) from PMI, USA, Feb. 2021
 Certification of Capability in Business Analysis (CCBA ®), June 2021
 Certified Information Security Manager (CISM ®), August 2021
 Certified RPA (Robotics Process Automation) Business Analyst, UiPath, Jan.2020
 AWS Certified Technical Professional, Jul 2020
 AWS Certified Business Professional, Jul 2020
 Big data Fundamental Certification from IBM, Jan 2019 (IBM Badge Holder)
 Data Analysis by Python Certification from IBM, Jan 2019
 Data Science for Business Certification from IBM, 2019 (IBM Badge Holder)
 Six Sigma Certified Professional, Yellow Belt, May 2019
 Scrum Fundamentals Certified Professional (SFC), May 2019
 Certified Quick book Accounting Professional, 2020
 Certified Mortgage professional (REMIC), June 2018
 IFC – Investment Funds of Canada Certified Professional, Canada, Feb 2016
 Diploma in Management, Diploma in Import-Export, Diploma in computer applications, 2007

Professional Experience:
CITI – Citi Bank / New York, United States / Toronto, Canada Oct. 2021- Present
AVP / Sr. Project Manager / Program Manager – Finance / Capital Market Technology Projects
 As a Program Manager working on enterprise-wide high level visibility multi-projects in the Finance &
market Technology group. Managing large Capital market projects creating “e-trading platform” for
various asset class; Capital market (Front office & Back office) trading & settlement platforms, Capital
market transactions risk management project, process re-engineering for regulatory reporting and
compliance projects, digital platform and dashboards creations projects for capital market retail and
institutional clients. As a program management professional managing multiple Project managers for
other business requirements functions
 As a Senior Project leader - tracking deliverables of several business lines in the Investment Bank
covering key regulatory initiative related to backstop controls for Markets Technology PMO team. Also
responsible for updating Project Tracking System (logging risks, issues, creating milestones) assisting in
 weekly deck preparations and reporting to senior management, creating processes and procedures for
Prod Support to Follow, leading multiple technical and business team globally.
 Managing release cycles, write project documentation and other project & program admin related tasks
 Project coordination for several areas within the ICG (Institutional Clients Group)
 Assisting technology leads in managing a large regulatory portfolio
 Managing several project metrics – Gantt / burn charts and associated KPIs periodically
 Enforcing a culture of SDLC best practices across the technology group
 Maintaining existing departmental and Project Office policies and procedures
 Continue to update and improve project methodologies, provide mentoring and training to other PM’s
and function as an SME
 Organizing and facilitating closure of project and complete benefit analysis at the end of the project
 Utilizing proficient Microsoft Excel and PowerPoint skills to provide effective reporting and
documentation including dashboards and scorecards
 Excellent oral and written communication skills necessary to effectively communicate issues, risks, and
progress on complex processes to multiple stakeholders
 Self-driven, works productively when unsupervised and multitask across multiple concurrent projects
 Having the confidence and ability to convincingly structure, summaries, defend and present
recommendations
 Strong analytical and critical thinking skills, ability to document existing systems and processes into
business requirements documents. Ability to do data analysis, including data flow, business rules, and
use cases/stories.
 Managing high-performing teams managing competing priorities and multiple work streams

Other Skills:
 SDLC processes –Agile/Waterfall methodologies
 Managing projects, tasks, workflow and reporting in Jira
 Support & manage production readiness, SLA ( Service Level Agreement ) monitoring and controlling
 MS Excel dashboarding, data analysis & macros
 PPM tools such as PTS, Planview, Clarity etc.
 Able to pull data from various sources for dashboards, reports, volume analysis.
 Able to keep track of all the signoff emails and document decision making for audit purposes.
 Strong listening, presentation, communication, and influencing skills. Articulates with confidence to
senior management
 Strong attention to detail in supporting management reporting with clear and concise data analysis and
presentation
 Highly motivated and self-directed; exhibits thought leadership and strong critical thinking skills
 Ability to review and understand technical documents.
 Program level Documents créations i.e. Program scope documents, program delivery, CAP close
document
Environment: PTS 2.0, MS Visio, Java, SQL, JIRA, SAS, ERP, RPA, SAP, Requisite Pro, ACBS, SharePoint, MS
Project, MS Word, IBM-rational DOOR, FIS, HP Quality Center, big data, Loan IQ, BPMS, data lake, data
mining, Fieldglass, Bloomberg, wall street, ALM, excel, Planview, Clarity, Rock Portal, Microsoft Projects, MS
Teems, Office 365, Service Now, ITRS

BMO - Bank of Montreal / Toronto, ON Oct. 2019- Sept. 2021

Project Manager / Consultant – Finance Technology Projects
 As a Project Manager working on Multi-projects in the Finance Technology group, my current projects
are legacy GL data migration projects for multiple banking, investments, mortgage, and capital market
products. Other projects worked are CRM updates; Capital market (Front office & Back office) trading &
settlement platforms, AML system enhancement to generate alerts for fraud; suspicious
transactions/activity; developing automated STR (Suspicious transaction reports) and UTR (Unusual
Transactions Report) for regulatory reporting and compliance team.
 As a Project management professional diligently working with Sr. Project manager for other business
requirements functions, i.e., risk management, budgeting, resource planning, stakeholder management
and scope management of business intelligence unit with the fin-tech group.
 Provided strategic input into business decisions as a trusted advisor and network with industry contacts
to gain competitive insights and best practices.
 Influenced and negotiated to achieve business goals and Assisted in the development of strategic plans.
 Identified emerging issues and trends to inform decision-making, helps determine business priorities
and best sequence for execution of business/group strategy.
 Conducted independent analysis and assessment to resolve strategic issues and Acted as the prime
subject matter expert for internal/external stakeholders.
 Managed/validated financial forecasts and conducts ongoing reconciliation, breaks down strategic
problems, and analyses data and information to provide insights and recommendations.
 Monitored and tracked performance and addresses any issues, designs, and produces regular and ad-
hoc reports, and dashboards, directed complex initiatives typically involving multiple business units.
 Socialized change management plans with stakeholders and consistently measures project effectiveness
and adoption, exercises direct accountability for projects with up to 50 team members
 Negotiated complex contracts with external vendors (in consultation with Strategic Sourcing) to ensure
receipt of specific resources and materials, takes ownership of the project from cradle to grave and
ensures all project artifacts are completed.
 Managed overall project budget, provides guidance to the project sponsor on the implementation and
sustainment of projects, resulting in successful project outcomes.
 Managed all aspects of the project lifecycle, including business, operational and technology deliverables
and ensured all project processes are completed, change management plans are developed, socialized,
and consistently measured to deliver the expected project benefits and adoption.
 Executed project requirements in governance frameworks focused on risk appetite, regulatory and
compliance standards, developed all related project management artifacts, while complying with
applicable enterprise standards
 Monitored and controlled project deliverables, made recommendations and adjustments to the overall
project plan to achieve deliverables, provided project sponsor with advice on the viability of the
business case (costs, benefits, KPIs, etc.) throughout the project.
 Understood project interdependencies and demonstrated critical thinking that proactively identifies
project risks and established effective risk mitigation from the outset, demonstrates stakeholder
partnership that involves effective communicating with the project sponsor; gains and builds trust and
rapport.
 Demonstrated ownership and commitment by holding themselves accountable for the identification
and resolution of project problems, leaded and/or represented the project in project team meetings,
governance forums and inter-department forums.
 Adhered to Bank risk, regulatory and compliance controls, operated at a group/enterprise-wide level
and serves as a specialist resource to senior leaders and stakeholders.
 Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions
to problems that can be complex and non-routine, implemented changes in response to shifting trends
 Vender SLA’s negotiation and monitoring timely updates of deliverable status , production readiness
documentation control, managing production readiness data flow
 Tracked project activities, planned sprits, conducted scrum meetings, tracked tasks and deliverables, and
monitored the deadlines-budget-resource efforts and activities.
 Analyzed data and created documents and plans in service of informing, advising, or updating
stakeholders, understood the scope of complexity that exists across business value, technology, and
interaction models.
Environment: MS Visio, Java, SQL, JIRA, SAS, ERP, Hadoop, Netezza, SAP, Fieldglass Agile methodology,
SharePoint, CRM, MS Project, MS Word, IBM-rational DOOR, HP Quality Center, FIS, Loan IQ, big data,
BPMS, data lake, Guidewires, data mining, excel, Calypso, Oracle EBS, Bloomberg, Wallstreet, Microsoft
Projects, MS Teems, PTS 2.0, Office 365 ,TRAX, ALM etc.
Morgan Stanley Canada, Toronto, ON Dec. 2017- Sept. 2019
Project Lead / Project consultant
 The project involves developing a web-based financial planning tool that enables financial advisors and
wealth managers to capture personal and financial information, including assets, liabilities, and end
account holder's goals and generate a recommended investment strategy.
 Created a product roadmap for the various stages and releases throughout the project lifecycle.
 Conducted JAD sessions with the stakeholders, end-users, and SMEs to determine the critical business
processes and identify essential functional requirements.
 Loans and mortgage approval system set up, application processing and amortization report generation
projects worked.
 Project planning, resource planning, budget negotiations, schedule management, stakeholder
management, monitoring project progress, report project results, risk register update, and working with
sr. project head
 Cost-benefit financial business analysis for data, using cost-benefit ratios, equation, and mapping
techniques
 Wrote Use Cases and developed various models like Use Case Diagrams, Activity Diagrams and State
Diagrams for modules like Reports, Notifications etc.
 Identified, tracked, and remediated potential issues to mitigate regulatory compliance risks, worked with
US regulatory SMEs for risk identification and regulatory requirements
 Understood and analyzed confirmation and reporting regulatory requirements across all jurisdictions,
and ensuring that the confirmation data reporting mechanisms and confirmation activities are effective
and meet Regulatory, Compliance and Audit obligations
 Created financial planning tools for wealth management decision making, return strategy, cost-benefit
analysis, creating product mix, financial strategy and investment advising to retail and corporate clients
 Collaborated with cross-functional teams to ensure that regulatory obligations are met in all
jurisdictions
 Led the IT Asset risk management, IT Change risk management, Data risk management, Technology
operations and resiliency Global/Enterprise technology risk and control assessments to identify key risks
and gaps and to facilitate the development and tracking of management action plans as needed.
 Understand Process & RPA opportunity in detail & take lead on opportunity assessments and business
reviews
 Production support and readiness monitoring for audit purpose and continuously working with venders
and other SLA parties
 Managed IFRS 17 implementation partners for the reporting functionalities, scope management and
product development for the financial reporting perspective to regulators
 AML and fraud concept and alerts set up for business system based on the trends and client's financial
behavior
 Capital market products understanding for Mutual Funds, bonds, securities, mortgage-backed securities,
equities, stock trading life cycle, fixed-income funds, and other financial products
Environment: Rational Rose, MS Visio, Java, SQL, JIRA, SAS, ERP, RPA, SAP, Agile methodology, Guidewires,
Requisite Pro, ACBS, Microsoft Projects, MS Teems, PTS 2.0, Office 365 , SharePoint, MS Project, MS Word,
IBM-rational DOOR, FIS, HP Quality Center, big data, Loan IQ, BPMS, data lake, data mining, Fieldglass,
Bloomberg, wall street, ALM, excel

Bank of America / Charlotte, NC / Toronto, ON Mar. 2015 – Nov. 2017

Project Manager
 The project's scope was to enhance its brokerage platform to its investors with the best available
features and services; the application built has a pre-condition minor project involving portal uplift and
migration of its investors from one of its acquired business units. The application has various vendor-
party integrated systems involved in its construction.
 Other Project leaders for - Capital market middle office (cash flow monitoring and reporting, P&L
attribution) and back-office platforms (valuation, confirmation, and transactions settlement), risk
management (market risk and credit risk)
 Leaded multiple projects and priorities at the same time, including process or project analysis and
assessments, managing all deliverables, process or project materials, communications, oversight of
necessary training and employee readiness needs for process only or technology change efforts.
 Facilitated across multiple areas (business, operations, technology, key partners) to drive critical change
initiatives, managed & analysis of current-state and development of future-state to facilitate
implementation.
 Integrated knowledge of end-to-end business process into program planning and decisioning
processes , worked independently, using process excellence expertise and proven demonstration of
strategic thinking and tactical planning with an ability to turn complex ideas into well-structured
processes, assessed the adoption risk associated with the change effort.
 Communicated risks and rewards associated with decisions and actions to stakeholders in business-
oriented terms and ensure all controls are in place to sustain risk mitigation.
 Identified, developed, and executed strategies and supporting tactics to engage and influence all
stakeholders to make needed behavioral changes, developed concise and succinct presentations that
will influence dialogue at all executive levels including the expertise in knowing the fine balance
between detailed and high-level messages.
 Required skillful communication abilities to ask the right questions, using tools and visual materials, to
uncover root causes to business challenges, identify opportunities, and make recommendations.
 Developed strong partnerships and relationships including full coordination with business partners; Fully
accountable for engaging the appropriate partners to drive the work and deliver against expected
outcomes.
 Utilized sound process improvement models and techniques and fully understands project management
methodologies, balanced expertise in process design, process re-engineering and project management,
including operational improvements at the enterprise level.
 Worked within compressed deadlines driving planning and execution of complex, cross functional
projects, including process only and technology.
 Project scope planning, project charter, ERP work, stakeholder management, risk register, project regular
updates
 Scrum meetings, status update meetings, cost estimation & planning for a project, assisting sr. project
lead
 Prototype source data migration in established processes, process re-engineering work support
 Attended daily PMO Project Review meetings to communicate the status of the project.
 Liaised directly with the bank's business/product team and handle end-to-end delivery of the solution
 Mortgage and loan application development project for internal client and brokerage network, end to
end processing of the application, credit, risk management, approvals, report generation,
documentation upload, reporting for regulators and senior management, customer payment generation
and follow-up letters etc.
 Analyzed features/initiatives about the Blue Prism software and leaded Blue Prism upgrade, cloud
migration, R-Broker upgrade regression
 Wealth management project for creating advise and product mix for investors and retail clients based
on debt-equity ratio, priority of return and other investment return requirements and strategy tools
 Managing SLA and Understand end to end Release timelines for productions, sprint planning, project
roadmap and production readiness
 IRS qualified intermediately agreement reporting and implementation for capital market clients
 Experienced in Blue Prism implementation, migration to Blue Prism Cloud AWS platform project data
 Leaded project for Client’s mortgage-backed security funding requirement, new mortgage application
and provide information briefly to get the pre-approval for the key clients of the bank
 Worked with SMEs and concerned stakeholders for existing process improvements, implementation,
and creation of guidelines for process improvements per industry standards by market research and
industry best practices.
 Process fundamental understanding sessions with various stakeholders, improvement discussions, "as-
is" and "to-be" analysis, communication, training process updates and business process modelling
updates
Environment: MS Access, Word, Advanced MS Excel, MS Project, Clarity, LoanIQ, Calypso, Enterprise data
lake, Hadoop, data mining, ERP, Power Designer, Loan IQ, MS PowerPoint, SharePoint, Agile, Visio, Charles
River, Guidewires, Wealth 360, RPA, SQL, JIRA, SAS, Wolverine, FIRDS, Flex Trade

Great west Life, Winnipeg, MB May 2013- Feb 2015

Asst. Project Manager, Project Management Office
 The company serves many individuals, corporate and local customers (Life, health, and pensions) every
day. To help the public virtually, GWL has a vast number of agents and agent teams that answer
customers' calls 24/7. These agents are, in turn, provided performance-based commissions. The
project's focus was to build and enhance an Agent Commission Processing System (ACPS) that would
automate the process end-to-end starting with the agent entering his policy details until the calculation
of commission.
 Provided project reporting, including technology, spend, and ad-hoc analysis and presents issues
requiring attention by senior management
 Project scope planning, resource planning, project cost-benefit analysis and cost management, project
status update, assisting sr. project manager for all related work
 Managed project for client claims processing system functionality improvement project, Gap analysis,
"As-on" & "To be" analysis, integrated graphical user design, the gathering of stakeholder requirements,
analyzed requirements, data migration from the old system
 Credit card payments set up for payments to insurance payments, set up capacities as a product owner.
 Claim underwriting process data migration, Operated the Change Management by capturing the
change, reviewing, and analyzing and accommodating the changes in the current and next version.
 Conducted JAD sessions for better understanding and refining of requirements in coordination with
multiple teams.
 Worked with the Global teams, assist with the development of IFRS 17 policy formulation, analysis,
ensuring policies and financial statements are developed collaboratively (considering regional
variations) and are applied consistently across the groups
 Managing, negotiating, monitoring and control of overall SLA for internal teams and external venders
 Analyzed Requirements and created Use Cases, Use Case Diagrams, Activity Diagrams using MS Visio.
Environment: Agile Methodology (SCRUM), JAVA, Guidewires, CRM, Salesforce, BPMS, Microsoft Visio, SQL,
ERP, SAS, Microsoft Office Suite, Microsoft Projects, MS Teems, PTS 2.0, Office 365 ,JIRA, HTML, Hadoop,
Enterprise data lake, CSS, Clarity, MS projects, SharePoint

Investors Group, Winnipeg, MB Apr. 2011–May 2013

Sr. Business Analyst/ Project Lead, Fin-tech Projects
 The Web-based application, called Risk Analysis and Control System (RACS), was created for internal
use. This project aimed to provide a tool to conduct the risk assessment of a potential customer and re-
evaluate the risks involved with a current customer. This tool consists of authenticating the customer,
checking current credit limits and earlier credit lines, payment history, fraud history, business history,
frequency of credit card usage, etc. This project aimed to design and developed a web-based, user-
friendly and efficient application that would provide internal users with a tool to conduct the risk
assessment of potential customers and re-evaluate the risk involved with a current customer.
 Accumulate subject matter experts and drove the requirements gathering process through approval of
the documents that convey their needs to management, developers, and quality assurance team
throughout the project cycle.
 Project planning, resource planning, budget negotiations, schedule management, stakeholder
management, monitoring project progress, report project results, risk register update, and working with
Sr. Management team
 Cost-benefit financial business analysis for data, using cost-benefit ratios, equation, and mapping
techniques
 Involved the clients as senior and business sponsors in the various face-to-face sessions like Interviews
to gather and understand the requirements.
 Financial, reputational, and operational risk measurement of portfolios for AML and fraud aspects of the
client on board
 Data analysis, data mapping, data profiling and data reporting in a useful manner using SAS analytics
for the clients
 The involved technical team in Change Management to review and analyze the changes requested by
the clients, exploring the impact of change on budget, cost, time, and moral psycho.
 Worked on a project to deliver client soft credit rating and debt-equity ratio features using RPA Blue
Prism and Microsoft power platforms.
 Creating financial reporting tools for the fund’s management and wealth management of retail and
institutional client based on the client’s portfolio analysis and ability planning.
 Contributed to the planning process with a focus on maturing the Technology risk challenge activities
including the identification and forecast of top/emerging technology risks, alignment of activities with
the three lines of defense, and the development of the Enterprise Technology Risk Management
Oversight plan
 Technology risks and controls identification for core technology process - Process Risk and Control Self-
Assessments and remediation on any identified gap
 Dealt with investment products Mutual Funds, bonds, securities, mortgage-backed securities, equities,
stock, fixed-income funds, SLAs’ and other financial products for wealth managers and investors use
 Risk-taking eligibility testing, credit and financial risk modelling and testing of risk ratio analytics, test
case design and methodologies, IFRS 17 guidelines report creation system updates future state
requirements
 Ensured the quality assurance, client documentation and user acceptance testing (UAT) were
accomplished
 Cost-benefit analysis for process life cycle for current procedures and created guideline-recommended
steps for cost control
Environment: Rational Unified Process (RUP) Methodology, Rational Requisite Pro, SQL, JAVA, JIRA, Clarity,
Microsoft Office, Microsoft Visio, Microsoft Projects, MS Teems, PTS 2.0, Office 365 ,SharePoint, BPMS, ALM,
MS projects, data mining