Resume NEETISHUKLA

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The document provides a resume for Neeti Sheth outlining her professional experience, skills, education, and contact details.

The candidate has over 6 years of experience in banking, insurance, and telecom industries. Her technical skills include databases, requirement and defect tracking tools, operating systems, and project management tools.

The candidate is proficient in methodologies like Agile, Waterfall, and RUP. She has experience with tools like JIRA, MS Visio, SQL, and UML modeling.

Neeti Sheth

Email: - neeti1987@icloud.com
Neetis018@gmail.com
Phone: 8329450618

PROFESSIONAL SUMMARY:

Solutions driven Information Technology Business Analyst with over 6 years of experience in Banking, Insurance and
Telecom industries. Worked and Lead cross-functional teams in the development, documentation, and delivery of
process innovations driving the attainment of business goals. Seek opportunities to transform company practices into
fresh and innovative operations.

 In-depth knowledge and practical experience of using Waterfall, Agile, Scrums, Rational Unified Process,
Business Process Reengineering, Unified Modeling Language, System Requirements Specification, Functional
Requirements Specification, Rapid Application Development, and MS Visio.
 Excellent conceptual and technical skills in creating Industry standard Business Requirement documents (BRD),
Functional Specification design documents (FSD) Functional Requirement Documents (FRD) Process Flow
Diagram (PFD) and Detailed Design Document (DDD) as per the needs of Business Users and Stakeholders.
 Proficient in using UML for Business Process Modeling, Use Cases, Activity Diagrams, Sequence Diagrams, Data
Flow Diagrams, Collaboration Diagrams, Class Diagrams and documenting them using MS Visio.
 Proficient in designing, capturing, consolidating, and maintaining key metrics with Agile and Scrum Protocols.
 Extensive experience in working with MS Excel. Created various charts, graphs, pivot tables, and ad-hoc reports
in Excel.
 Served as a critical resource and liaised between Subject Matter Experts (SME’s) and Technologists throughout
the project life cycle.
 Experience conducting Joint Application Development (JAD) sessions with Stakeholders and Business Partners to
resolve issues.
 In depth Knowledge in Business Analysis, SWOT Analysis, GAP Analysis, Cost-Benefit Analysis, Risk Analysis,
Testing and Project Planning.
 Highly Skilled in Performing Root Cause analysis and Reverse Engineering on complex scenarios, especially in
PROD environment.
 Sound knowledge in conflict management and configuration management.
 Proficient in broad range of technologies including business process tools such as MS Project, MS Excel, MS
Access, MS PowerPoint, MS Visio and Rational Suite.
 Experience on WEB API’s requirements implementation with multiple teams.
 Facilitated and executed Sprint Planning, Daily stand up, Review & Retrospectives & all Agile rituals.
 Proficient in design and execution of Test Strategy, Test Plan, Test Scenarios, and Test Cases based on the
requirements for the applications and performed User acceptance testing in all environments.
 Excellent oral and written communication skills.
 Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in
designing and developing Test Plans and Test Scripts.
 Interface with clients from Operations, Marketing, Sales, Technologies, and Outside Vendors and act as their
customer interface point as the lead of the Projects.
 Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven
Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.
TECHNICAL SKILL SET:

Project Methodologies Agile, Waterfall, Cost/Benefit Analysis, Gap Analysis, Feasibility Analysis

Databases IBM DB2, SQL Server 2000/2005/2008, MySQL, Oracle, SAP

Requirement Management Tools Caliber RM, JIRA

Reporting Crystal Reports, MS Excel

Defect Tracking JIRA, HP Quality Center

Operating Systems MS Windows 7/10/XP, Mac OS, Linux

Other Tools Microsoft Project, Tableau, Zendesk, MS Visio, MS Office Suite, Microsoft
tools

PROFESSIONAL EXPERIENCE:

Client: Bank of America, Houston, TX Sep 2019 to Mar 2021


Role: Business Analyst
Projects Description: Bank of America Portfolio Application: The Project was centered around providing a platform to
allow portfolio managers to provide a seamless investment outlook to their customers. The portal would handle
multiple portfolios at a given time thereby allowing the customers to invest in an efficient and timely manner to reach
their investment goals.

 Assess, Research, Analyze and Documenting objective, scope and purpose of the business requirement solution
and identified detailed business and System Solutions Requirements using enterprise-standard requirements
methodology (SDLC).
 Facilitated Requirements Elicitation related to Regulatory Compliance Management or Governance Risk and
Control applications.
 Created business context diagram, flowchart, business flow diagrams using wireframe tool -Visio
 Facilitated and lead in-depth workshops to elicit review and confirm business requirements from stakeholders,
identified business process re-engineering, business models, business rules, user interface design.
 Reviewed and Documented the BRD and developed understanding of LAR (Basel IIII) principles.
 Researched, analyzed and documented key stakeholders needs and facilitated sessions within all business
functions to align technology solutions with business strategies and developing transactional rules for data
transformation.
 Facilitated workshops managed walkthrough of the detailed business requirements to Development and QA
teams as liaison between Business partners and IT so there is full understanding and proper execution of
requirements to ensure product and service delivery is timely and cost effective, that the product meets service
level standards and provides high accuracy.
 Helped the project adhere to planned SDLC objectives, deliverables and timelines by negotiating with internal and
external stakeholders to meet relevant project milestones.
 Presenting requirements model and solution proposals from development team to stakeholders to gain
stakeholder buy-in and support for the solution and Validate the solution by collaborating with developers and
subject matter experts to successfully bridge the solution’s business requirements to its technical vision
 Identified business processes and turning them into the SRS (system requirements), data catalogue according to
standard and established templates under the regulatory framework primarily containing source to target
mapping as well as clear lineage to maintain traceability of data from origination to final reporting
 Managed changing requirements in conjunction with the Product Manager and communicate cascading changes
to the all teams.
 Managed detailed analysis and design phases identifying, tracking, escalating and/or resolving business and
system issues.
 Aligned the team to testing practices and approaches including risk-based testing, software development practices
& methodologies, version control & defect mgt. practices
 Test Strategy development, Test Planning activities, Defect Reporting & Test Case design techniques for
initiatives ranging from moderate to high complexity to ensure data validation
 Provided leadership of large size teams of testing profession for Business Acceptance testing including resources
at multiple locations & exp. with offshore testing model
 Worked with business owners and IT teams in ensuring internal stress testing reporting
 Generated GUI testing reports and facilitated User Acceptance Testing UAT prior to SIT testing.
 Performed end to end testing along with QAs and developers to ensure accurate reporting using SQL.

Environment: Jira, MS Visio, MS Excel, MS Word, SAP Systems, HP ALM, Agile framework, Wireframes, Prototypes,
SharePoint.

Client: Bank of America


Location: Houston, TX Mar 2018 to Jun 2019
Role: Business Analyst

Project Description: Bank of America is one of the leading financial management and advisory companies. I worked
as a Business Analyst on the Benefits Online Project. Benefits Online is a web-based application, which helps users
manage their assets/funds. After a successful logon, user’s home page would list all the account types they had their
funds allocated to. They could transfer or withdraw funds using various different combinations made available to
help them manage their funds. Users could also calculate the maximum loan amount he or she is eligible for and
apply online. All the Customer Information was saved on Oracle databases.

Roles & Responsibilities: 

 Involved in Requirement Gathering, Analysis, Design and Development.

 Worked with the Senior BA to support the re-design of the application system.

 Gathered and documented business requirements. Formulated logical statements of business requirements
research and evaluated alternative solutions to recommend the most efficient and cost-effective solution for
system design.

 Prepared Business Process Models that includes modeling of all the activities of the business from the
conceptual to procedural level.

 Researched the various steps in the lifecycle and then constructed the system in such a way that the riskier
claims could be easily identified and monitored

 Created Use Cases and Activity Diagrams.


 Converted Business Requirements to the Functional Specification.

 Generated Unified Modeling Language (UML) diagrams such as Activity, State Transition and sequence diagrams
to demonstrate critical processes.

 Facilitated JAD (Joint Application Development) & questionnaire sessions to identify business rules,
requirements and document them in a format that can be reviewed and understood by both the business users
and technical team.

 Followed the UML methodology to generate Activity Diagrams, Sequence Diagrams, Class Diagrams and
Collaboration Diagrams using Visio
 Provided high level summaries and monthly deck slides to management.
 Functioned as the primary liaison between the business line, operations, and the technical areas throughout the
project cycle.
 Conducted JAD sessions & JRP sessions to get SMEs input.
 Assisted external Buying Partners with UAT
 Actively communicated and managed relationships with functional and cross-functional team members to
promote understanding, ownership and support of the project while maintaining positive relationships with all
relevant parties by keeping them up to date on project details

Environment:
Rational Rose, MS Office Suite, MS Project, SQL Server 2005, Agile, HTML, XML, JavaScript, MS Visio.

Client: Nationwide Insurance, Houston TX Sep 2016 to Dec 2017


Role: Business Analyst

Project Description: The project primarily involved implementing Policy, Claims, Billing, and Point-of-sale system for
their Life Insurance company. As part of the end-to-end system implementation, I was responsible for GAP Analysis
and creating other system related documentation.

Roles & Responsibilities: 

 Created Business Requirement Document (BRD) and translated it into functional specifications as needed along
with engaging in Integration, and User Acceptance Testing (UAT) and Functionality Testing

 Structured analysis by laying out the strategies for finding information on market growth drivers, competitive
profiling and broad market trends

 Produce Visio diagrams to document the client’s current business flow.

 Executed process models for capability building on business process enhancements based on best practices,
business knowledge, and gaps in current vs. future state

 Assessed problems sets along with Partners and Principles to outline the client’s key business issues that need
resolution by using necessary business acumen during problem solving sessions

 Bridged business and client teams by being fluent in using innovative business drivers, processes for projects
success using advanced research, analytics and technology.
 Interacted constantly with the Business Users and Project Manager to keep them updated with the latest
updates.
 Prepared Requirement Traceability Matrices (RTM) and managed every change request effectively throughout
the Software Development Life Cycle.
 Followed RUP (Rational Unified Process) centric business analysis methodology.
 Developed strategic partnerships with the business unit to develop a solid knowledge base of the business line
including the business plan, products, process and revenue streams.
 Initiated JAD sessions with end users through one-on-one and group interviews to better understand the user
requirements.
 Assisted in Load Testing and UAT Testing.
 Created Test Cases for System Testing (Development Environment) and Integration Testing (UAT) in
Agile/Scrum Environment.
 Responsible for Requirements Gathering, Analysis, detailed Process Flow Design, User Acceptance Testing and
rollout of new & modified feature functionality deployed on the e-commerce website applications.

Environment:
JIRA (Agile), MS Visio, Data Modeler, SQL & Oracle, ETL, MS SharePoint, MS Excel, MS Word, UML, SSIS&SSRS, Visual
Studio, Change Service Management Service now.

Client: Verizon Wireless


Location: Houston, TX Mar 2014 to Jun 2016
Role: Business Analyst

Project Description: Verizon Wireless for Business Application will be enhanced to include Pre-Authorized Payment,
check account balances and view billing and payment history. The implementation will assist customers with a
seamless set up and processing of Pre-Authorized Payments and also provide alerts on Payment and account
balance. Additional features included utilizing top up code to update balance and utilizing promotional codes at
checkout during making period payments.

Roles & Responsibilities: 

 Conducted detailed and comprehensive business analysis by working with the key stakeholders, supervisors and
end users, in order to identify requirements and improvement.
 Ensured timely completion of project tasks and deliverables with a high degree of quality by prioritizing tasks
appropriately and resolving issues along with the project manager.
 Documented requirements and executed team projects, followed-up with clients and reported project timeline
status to team leaders regarding clients and ongoing team projects.
 Created use cases based on Business Requirements, created tractability matrix tracking use cases back to the
requirements. Created Dataflow models capturing the flow of data.
 Worked with QA team to design test plan and test cases for User Acceptance Testing (UAT).
 Developed non-functional requirements and documented them as Business Rules, Quality attributes, constraints
documents.
 Conduct full-cycle business systems analysis, from gathering requirements (one-on-one interviews/focus
groups/JAD sessions/UML modeling) to gaining approval for the functional specifications
 Was involved in project management activities, like project planning, development and execution.
 Analysis of Client requirements, generating workflow process and necessary documents for the project.
 Analyze data workflows and define procedures for change management and prepare business test cases during
User Acceptance stage. Conduct product demos for upper management
 Prepare management reports and analysis in Excel and assist stakeholders in determining the day-to-day activity
 Interacted constantly with the Business Users and Project Manager to keep them updated with the latest
updates.
 Documented procedures and business processes and shared information with appropriate stakeholders.
 Well acquainted with Workflows and (UML) (Unified Modeling Language) diagrams such as, Use case diagrams,
activity diagrams and Sequence diagrams.

Environment:
Rational Rose, MS Office Suite, MS Project, SQL Server 2005, Agile, HTML, XML, JavaScript, MS Visio.
EDUCATION:
 Master of Business Administration (Project and Hotel Management) Aug 2012
Bharatiar Unversity, India
 Bachelor of Family and Community Science Jun
2009
MSU, Vadodara, India
REFERENCES AVAILABLE UPON REQUEST

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