Mohana Krishna Dokku

Professional Summary
 16+ years of experience as an insight-driven, multi-faceted, goal-oriented IT leader successfully delivering projects
and expert level to experience in the various project lifecycle and management techniques, including Scaled Agile
5.0, Scrum, Kanban, Waterfall, Iterative, and Lean; Proven track record of successfully integrating a holistic Delivery
Excellence framework in Program management and organizational leadership; Strengths in building scrum teams
from inception and leading through Agile Transformation and Scrum Management, Agile Release Train Management,
Product Management, Business Analysis, Project Management, PMO set up, Relationship Management, Budgeting &
Forecasting, Risk Management, Change & Release Management, Pre-Sales activities like Bid Proposal, Demand
Management, Resource Management, Value Management, Contract Management, Vendor Management, RFP and
SOW, PO, COTS, CI/CD, DevOps, SLA Management, Onshore/Offshore/near shore, and worked in Insurance, Retail,
CPG and Logistics, Supply Chain Management (Order Management/Order to Cash), and Healthcare industries.
 11 years of experience in project management and implementation.
 Leading Agile/Scrum Projects and Teams from client location and worked in Offshore/Onshore model
 PMI-PMP Project Management methodologies (PMBOK Guidelines)
 Scrum Framework: Daily Scrum/stand-up meetings, Sprint Planning, Sprint Review & Sprint Retrospective, Sprint
Backlog, Scrum artifacts including backlog grooming and removing Impediments to achieve Sprint goals, user stories,
backlog items, Tasks, Burndown graphs, velocity and increment delivery concepts
 Agile methodologies – Scrum, Kanban, SCRUMBAN
 Proficient in JIRA, Smartsheet – Agile Scrum Workflow
 Strong Power BI development skills
 SDLC Waterfall & Agile Process Implementation
 Experience working in Agile development process and deep understanding of all the phases of Software
development life cycle (SDLC)
 Project estimation, Planning and Tracking
 Knowledge of business operations, systems requirements, and IT processes
 Management experience and hands-on technical expertise in leading large-scale Agile projects
 Proficient in UML, BPMN, MS Office tools, including Word, advanced Excel, PowerPoint, MS Project and Visio and
Quality Center.
 Ability to lead, influence and drive team efforts and results
 Building and managing project teams
 Experience in Leading and Coordinating Development and Implementation and Production Support projects
 Performance improvement and process improvement
 Incident Management and Change Management
 Working on new proposals and projects
 Client relation management
 Strong leadership and team building skills; Strong problem-solving and analytical skills; Strong written, oral and
presentation skills
 Ability to quickly adapt to changing work environment
 Strong organizational and facilitation skills, including the ability to prioritize work and meet deadlines, Attention to
detail and quality
 Experience in leading the projects/teams both from offshore and onshore
 Excellent Client relationship and collaboration skills
 Experience of working in Data Governance programs including data quality issue analysis, validation of process
adherence
 Experience of working on SAP, JD Edwards, Mainframes, B2B/EDI, UNIX, and Windows Jobs setup in Control-M
Scheduler, Control-M 7.0, V8 and V9 - Administration, Scheduling & Monitoring
 Trained in PMP and SAFe principles, PSM certified Project Manager / Agile Delivery Leader
 Hands-on expertise in Power BI and Microsoft Power platform
 Expertise in delivering multiple global implementations and multi-regional system rollouts while operating in a
Global Delivery Model
 Expertise in ERP systems like SAP, BMC Workload Automation, and JD Edwards, Microsoft Services including Azure
Cloud Services and Power Platform. Working knowledge of Hybrid Cloud Management

Certifications & Licenses

 Certified Professional Scrum Master (PSM1)
 Trained in Project Management Professional (PMP)® PMBOK concepts, SAFe, Lean Six-Sigma

Technical Skills
 Project Management
 Program/Portfolio Management/PMO Setup
 Agile Delivery
 Stakeholder Management including gathering and documenting stakeholder needs
 Subject matter Expert (SME) in Data Governance, Digital Transformation, SOW based Program Management, Order
Management, Process Automation, Data Visualization, Cloud Migration
 Smartsheet, Informatica, Java, Springboot, SQL, Microsoft Power BI, Power Platform, Excel, JIRA, Figma, Cloud
Platforms: Azure and AWS, ERP Platforms: SAP, JD Edwards, ERP – BMC Control-M Workload Automation
 Data governance using Informatica, Qlik, Kibana, Microsoft Power BI
 Retail Domain
 Healthcare Domain
 Azure Cloud Platform and Microsoft Services
 Vision/Roadmap/Product Backlog Management using Smartsheet, Jira, Azure DevOps, RTC, Rally
 Vendor Management/Program/Project Governance
 Cost/Benefit Analysis
 Advanced Excel Skills
 Key Roles Performed
 Stakeholder Management - 11 years
 Programmer Analyst/Application Architect – 3+ years
 Retail / CPG / Supply Chain - 7 years
 Healthcare - 4 years
 Insurance - 2 years
 Technology Analyst / Systems Engineer – 5 years

Education
 MBA-Master of Business Administration March 2020 University of Chicago Booth School of Business, Chicago IL
 Bachelor of Technology, Mechanical Engineering June 2007 National Institute of Technology (NIT), Warangal,
India

Professional Experience
Chubb Corp, Chicago, IL August 2022–Present
Senior Program Manager
 Managed delivery of a $6.5M project portfolio including projects of various sizes, managing global teams and global
business solutions
 Led the implementation of Azure based transformative ML solution to classify and index the entire document inflow
for the company’s $1.1B 3rd-party administration subsidiary resulting in a 50% reduction in average handling time,
98% automation rate, and 18 month benefits realization period
 Delivered API and cloud based cross-platform integration automation solution utilizing modern production
deployment processes including Azure cloud infrastructure, DevOps and CI/CD pipelines for the Recreational Marine
business line to aggregate and publish research information for underwriters to access potential risk resulting in
$1.2M benefits over a period of three years
 Optimized the status reporting and effort tracking for 12 automation projects involving 50+ team members, resulting
in enhanced performance visibility, 100% resource utilization, and a 20% boost in Sprint velocity
 Accelerated pre-execution processes for a diverse automation projects such as policy cancellation, risk data
aggregation, and EMEA operations intake resulting in improvement of 63% to the Discovery to Kick-off time
 Streamlined the operations for BOT solutions, creating a culture of continuous improvement within the Agile teams
that support the North America Claims and Personal Risk Services business lines

DXC Technology, Chicago, IL August 2020 – July 2022

Senior Program Manager
 As the QA Program Manager for assigned accounts, supported the programs for CPG and Healthcare portfolios and
the VP Delivery to complete account assessments and track actions to closure for multiple RFPs and while ensuring
vendor SOWs validity.
 Implemented a data classification framework to ensure consistent protection and classification of data, resulting in a
20% reduction in data security incidents and improved compliance with regulatory requirements. Developed and
enforced policies and procedures for data handling based on classification (confidential, public, internal use, etc.),
leading to a 30% decrease in data leakage incidents and enhanced data privacy.
 Spearheaded the integration of data governance practices into the standard project methodology, resulting in a 25%
improvement in data quality metrics. Ensured adherence to data quality standards and the creation, capture, and
maintenance of metadata, resulting in a 40% increase in data consistency and accuracy across projects. Provided
technical support to project teams in sourcing and utilizing data from designated systems of record, contributing to a
15% reduction in data discrepancies and improved data reliability. Supported data governance and data cleansing
efforts, resulting in a 20% increase in data completeness and accessibility of critical metadata.
 Performed the following duties as the Project Management professional working in DXC Delivery Excellence function.
 Drive implementation of new quality and dashboard initiatives like Account Maturity Delivery Framework and
Resiliency assessment across accounts in the Americas region for DXC.
 Drive Milestone Reporting for Healthcare portfolio of accounts using Azure cloud infrastructure and Microsoft Power
Platform in Americas region for DXC.
 Define and implement Monthly Risk Readout for America's healthcare portfolio of accounts.
 Provide guidance and support to project managers on standards, policies, tools including MS Office, Microsoft
Project, Atlassian JIRA and Confluence and Smartsheet, and disciplines as our BAU for delivery assurance.
 Provide input and documentation to milestone reporting tools and guidelines to reflect enhancements to releases,
notice of decisions and policies.
 Provide education and consultation to project managers, engagement owners, project management offices, key
stakeholders, and Account Delivery Leaders per invitation to Town Halls, staff meetings, etc.
 Provide input to the Project and Portfolio Management (PPM) capabilities per the findings from project checklists,
audits, assessments, and health checks.
 Achieve quarterly targets of greater than 90% of Project and Portfolio Management (PPM) adoption and data
integrity.
 Continue the discipline and portfolio review of Red/Yellow/Green with a focus on non-green reviews, especially for
those that are RED with high financial loss and impact.
Agile Product Manager January 2019 – July 2020
 Built and led an 18-member DevOps team to support DXC's Customer Virtual Appliance implementation, which
utilizes Kubernetes-based container management to provide last-mile automation as part of DXC's AWS-based cloud
migration platform
 Managed a five-member team to successfully deliver the Azure and MS Power Platform based business operations
management system known as Almanac that acts as the backbone for data strategy of the newly formed Digital
Transformation Center.
 Facilitated the product build and delivery of a powerful data warehousing and analytics solution, while acting as the
servant leader and liaison between key stakeholders, product owner and the development team.
 Educated the team to adhere to Agile process, maintain backlog in JIRA, and communicated project metrics
 Lead the team to deliver Employee and Visitor ID card processing solution using HP Sprout systems
 Facilitated two teams deliver IT process automation and containerization solution (Platform DXC CVA) to multiple
clients
Baxter International Inc. July 2014 – December 2018
Project Manager
Designed and implemented process scheduling solution utilizing modern systems architecture and DevOps practices for
newly formed biopharmaceutical company following the split of a major healthcare client. Managed vendor SOW for
offshore team
 Spearheaded process-optimization-initiative to improve efficiency of Supply-chain order management system (OMS)
processes by 66% and improve order management function cycle downtimes by 50%
 Overhauled failures alerting and resolution practice for Business Intelligence processes to create a nimble and
efficient system saving 30% effort spent by application experts
 Moderated a 10-member panel of functional managers to develop guidelines for continuous process optimization
 Executed global rollout of upgrade of IT process scheduling solution with zero downtime to production processes of a
major healthcare equipment client
 Managed advanced system support of automated ERP schedules with 100% on-time incident resolution
 Led systems integration and stabilization following client’s acquisition of a major healthcare equipment manufacturer

INFOSYS LIMITED, East Hanover, NJ / Hyderabad October 2012 – July 2014

India Project Technology Lead
 Headed global IT process scheduling solution for Supply-chain order management process rollout for a major CPG
client collaborating with teams from multiple business functions and geographies
 Trained and led six-member team to efficiently resolve system failures as part of scheduling application support
 Technology Analyst March 2012 – October 2012
 Developed and maintained IT process schedules for major CPG client following a series of mergers, splits, and legacy
to ERP platform transformations

INFOSYS LIMITED, June 2007 – 02/29/2012

Senior Systems Engineer
 Built and supported data interfaces between legacy supply chain Order Management systems and ERP modules for a
CPG client
 Authored system appreciation documentation for legacy supply-chain systems used by project teams as reference
 Delivered multiple systems’ development and modification projects in Supply-chain Order Management systems,
including new developments, systems maintenance, and retirements