VENKATA ABHILASH PUTTA

Summary:
 High performance Business Analyst with successful delivery of domestic & global international
projects in the Banking & Financial Services (BFS), Pharmaceuticals, Retail, Medical Transportation,
Telecommunications, Supply Chain, Logistics, Federal and State
 Gathered business needs from CEO, COO, Business Owners, Business Sponsors, Product Analysts, Technical
Project Managers, Cross-Functional partners on end-to-end digital product lifecycle for features and
products to improve the overall online experience
 Over 3+ years of experience working for Wealth Management/Payments & Channels/Commercial
Cards/Corporate Products/Customer Relationship Management/Trading Systems: projects in
support of JPMC Wealth & Securities, Wachovia or Wells, Chase Card Services, Huntington National Bank,
First Horizon Bank & Mastercard. Experience working within the Online Banking & Business Online domain:
projects in support of Huntington National Bank
 Experience working for Capital Markets domain: projects in support of Investment
Banking/Securities/Banking: Wachovia Securities/Wells Fargo
 5+ years of experience working for Digital Marketing Omnichannel/Customer Experience/Customer
Relationship Management (CRM)/B2B intranet & B2C internet Websites/Digital Web Content
Management- detailed analysis of source data, understand the structure, quality, and content of
source data and its relationships with other data: projects in support of American Express, Bed, Bath &
Beyond, Motorola, Chase Card Services, AT&T, Walgreens
 3+ years of experience working for Division of Enterprise Architecture and Data Administration
(DEADA), Data Migration, Enterprise Data Management, Enterprise Information Management,
Information Delivery – Data Sources & Data Quality, Data Warehouse: projects in support of Social
Security Administration, First Horizon Bank, PepsiCo
 Proficient in MS Office:
 Experience producing project documentation like Project Charter, BRD, FRD, Use Case Document, Page
Specification Documents, User Manuals, Release Notes, Test Plans utilizing MS Word.
 Experience producing Data Flow Diagram’s, Workflow Diagrams, High Level Process Flows, Activity
Diagrams, Use Case Diagrams utilizing MS Visio.
 Experience producing Data Mapping documents, File Formats, Requirements Traceability Matrix utilizing
MS Excel.
 Key Qualities include effective written and verbal communication skills to communicate with key
stakeholders including business sponsors, business owners, product managers, directors, project
managers, and systems development integration group, quality assurance group, risk team and
compliance teams. Solid analytical and problem-solving skills. Ability to quickly learn new business
concepts. Able to identify problems and recommend solutions. Dedicated sense of ownership and can
deliver under tight deadlines. Ability to influence and negotiate within a matrix organization. Team
Player, but also can work independently with minimal oversight. Key Strengths: Action-Oriented,
Responsibility, Teamwork, Multitasking, Problem-Solving, Strong work ethic, and self-motivation
 Team Building: Supporting teammates’ skills and behaviors development and delivery, A balance
between strong domain expertise and flexibility, Prioritization, organization, and triage in an
independent environment, encouraging of an interactive, cooperative, collaborative, and customer-
focused work environment, Ability to maintain strict confidentiality, Judgement in dealing effectively
and diplomatically with all levels of government staff

Technical Skills:
 Agile, Waterfall, RUP, Hybrid
 Productivity, communication, and
analysis tools to manage iterative
delivery, such as JIRA/Confluence,
Google Analytics, Git Repository,
Microsoft Teams, Microsoft Office
(Word, PowerPoint, Excel)
 PPM (Portfolio Program Management
tool)
 JIRA, Confluence, Azure Devops
 MS Visio, Draw.io
 Snagit
 UAT, SIT (Systems Integration E2E
 testing)
 SQL
 MS Outlook, IBM Lotus Notes
 C, C++, Java
 Erwin, TOAD
 HP ALM E2E testing
 Software Design
 Software Debugging
 Software Documentation
 Software Testing
 Software Development Fundamentals
 Software Development Process
 Software Requirements

Business/Systems Analysis

 Identifying all the list of stakeholders that includes business users, clients, and technical users.
 Requirements gathering techniques for waterfall and agile methodologies include - conduct interviews
and discussions with users, observe and document business processes, workflows with activity
diagrams, swim lane diagrams, conduct joint application design (JAD) sessions, distribute, and collect
questionnaires, build prototypes.
 Elicitation skills include stakeholder analysis, interviewing, observation, document studies, task
demonstration and brainstorming, conducting workshops, business process analysis, Workflow, task
analysis and requirements analysis.
 Defining system requirements such as - functional requirements, non-functional requirements,
technical requirements, performance requirements, usability requirements, and reliability and security
requirements.
 Modeling system requirements - Identify user goals, events, use cases and use case scenarios.
 Creating requirements models: context diagrams, data flow diagrams, use case diagrams, activity
diagrams, sequence diagrams, event lists and process descriptions.
 Understanding of industry standard Business Analysis Best Practices.

Proficient in MS Office/Documentation Skills:

 Experience producing project or product documentation like Project Charter, BRD (Business
Requirements Document), FRD (Functional Requirements Document), Use Case Document, Page
Specification Documents, User Manuals, Release Notes, E2E test plan utilizing MS Word.
 Experience producing Data Flow Diagram’s, Workflow Diagrams, High Level Process Flows, ER
diagrams, Activity Diagrams, Use Case Diagrams, Sequence Diagrams utilizing MS Visio.
 Experience producing Data Mapping documents, File Formats, Requirements Traceability Matrix
utilizing MS Excel.
 Experience producing PPT presentations utilizing MS PowerPoint
 Experience producing Project Plans utilizing MS Project.
 Process Flow Diagrams, Data Flow Diagrams, Report Specification Documents, Report Requirement
Documents, Pain Point Documents, Functional Requirements Documents, and User Interface
Documents
 System and business process analysis.
 Business rule extraction, documentation, and analysis.
 End-user interviews
 Data analysis
 To-Be System requirements
 To-Be System vendor selection
 performing data analysis of system data and metadata using SQL and tools such as Excel

Business Expertise:
 Business Strategy
 Requirements Gathering
 Workflow design & analysis
 Business Definition Requirements
 Business Processes modeling, Analysis & Research
 Use Case Modeling & Analysis/User Stories/EPICs/Acceptance Criteria
 End Users Interviewing & Checkpoint Meetings
 JAD/JAR Sessions
 GAP Analysis and Impact analysis
 Procedure Development
 Project Coordination

Solution Test-Related Activities Synopsis:

 Perform manual and automated solution testing on Website, Mobile, and Email
 Handle test planning and execution including complex End User Testing Assurance and test environment problems
and issues
 Recorded test progress and identified and tracked issues throughout testing
 Developed standards and procedures to determine product quality, release readiness and improved them.
 Drives innovation and streamlines overall testing processes
 Research system features and partners with Engineers to develop testing strategy

EXPERIENCE

American Express - World Financial Center (WFC), NY Jan 2022

– Present
Business Sytems Analyst
Project:  Web Content Management: Plenti App
 Worked for First Spirit Content Management Systems (CMS) group. Key Projects: Aim of the project was
to launch Plenti app and its related content in mobile android and phone’s.
 Worked with Director of Mobile Engineering leader who is responsible for the product software
development of applications for mobile iOS and mobile Android, garnering over 10 million downloads
and counting.
 Coordinated closely with geographically dispersed teams in Germany along with internal AMEX Product
Owners, Project Managers, Program Managers, Business Stakeholders in New York City to understand
the project, business problem, scope, draft wireframes or screen mockups and document requirements
in Business Requirements Document (BRD) using Devops
 Created business analysis documentation including use cases, usage scenarios, business process flows,
requirements traceability matrices and design documents (content templates “building blocks”)
 Used UX best practices to design and develop solutions, and a deep understanding of mobile-first and
responsive design. Created PowerPoint presentation for stakeholders
 Updated website content in a meaningful manner based on most recent analytics and applicable to
achieving applications goals.
 Involved in the modeling and development of the Reporting Data Warehousing System. Worked closely
with the Enterprise Data Warehouse team and Business Intelligence Architecture team to understand
repository objects that support the business requirement and process.
 Worked with Project Management and Technical teams to develop detailed labor estimates to develop
and deploy functionality.
 Within the First Spirit Content Management Systems, completed minor tasks with fewer mouse clicks,
filled in dynamic forms and wizards saving time by dragging and dropping was available throughout to
make quick work of creating, inserting, moving, and reusing content as well as content templates
("Building Blocks").
 Worked with developers on developing mobile and cross-browser compatible responsive front-end
interfaces using AngularJS, JavaScript, jQuery, HTML5, CSS3, and Bootstrap.
 Performed UAT (user acceptance E2E testing) of Plenti App on Android and iPhone to ensure solutions
meet business needs and requirements.
 Environment: Agile SCRUM Methodology, Sprint Planning, First Spirit Content Management Application,
MS Word, PowerPoint, Excel, MS Outlook, TFS, AngularJS, JavaScript, jQuery, Web Services – SOAP,
RESTful, HTML5, CSS3, and Bootstrap, Rally, AWS; User analytics is quantitative - gathering numerical
data from large sample sizes, usually passively through tools like Google Analytics. User research is
qualitative, digging into the reasons and motivations behind user behavior. Google Analytics, Git
Repository, Microsoft Team

Bank of America - Charlotte, NC  Jan 2020 – Dec 2021

Business Analyst
Project:  Migration - Blackberry Users to iPhone Good Work App
Worked for Workspace Services Employee Mobile Applications group. Collaborate across mobile product,
engineering, operations, and security teams to develop repeatable processes for enablement of business
and enterprise employee mobile apps. Key Projects: Migrate 40,000 Blackberry mobile users to Good Work
app on iPhone 6 mobile users.
Reviewed existing Project Charter, Analyze/Requirements phase templates with Project Managers on
Changes cape to create new Project Charter templates, Business Requirements Document (BRD)
templates, Functional Design templates using MS Word
Worked closely with Project Managers to review the Business Requirements and updated the BRD
accordingly in Azure Dev ops. Attended daily project meetings to report the status on the project work.

Butler Medical Transport, Towson, MD Jan 2019 – Dec 2019

Business Analyst
Project: Butler Medical Transport Dispatch Billing Employee Benefits application
 Developed a new enhanced Butler Medical Transport system to optimize ambulance service to deliver
patients in accounted time, dispatch, and wire transfer billing for emergency and non–emergency
patient
 Conducted meetings and acted as a liaison/key link between the Business Stakeholders (CEO, COO),
Customer Solution Sales Delivery team, Qterra IT (Information Technology) company, EDI Integration
team, Technical Support team, Billing & Accounting, Ambulance Crew Members/Transportation (staff of
200+) to share ideas and findings
 Interfaced with Customer Solution Center team – Call Takers, Dispatchers, Communicators to analyze
and understand the ZOLL Rescue Net Dispatch Billing system functionality. Analyzed current state and
business requirements of systems and functions to frame a challenge and/or create an idea/issue
statement. Created roadmaps
 Gathered business needs from CEO, COO & Technical Project Managers documented them in
JIRA/Confluence tool. Developed a business requirements document, project charter & systems
requirements document using MS Word template. Developed the business case for action, defining the need, the
method, and the benefits of proposed solutions
 Performed complex analysis to develop the detailed technical requirements of the solution to satisfy the business need
 Worked closely with the software development team to refine the solution design, methods, and outcomes
 Created a business case for a solution (desired future state). Coordinated the activities with Business &
IT to create Use Cases or User Stories/Story Telling and finally documented them in JIRA or Azure
DevOps
 Created project templates to gather business objectives, business goals, business needs, project
description, project scope, high level design, data dictionary, data definitions using MS Excel. Created
PowerPoint presentation for stakeholders
 Involved in the modeling and development of the Reporting Data Warehousing System. Worked closely
with the Enterprise Data Warehouse team and Business Intelligence Architecture team to understand
repository objects that support the business requirement and process.
 Formulated and defined system scope and objectives based on user defined needs using MS Word and
Visio
 Worked on extremely complex issues/problems or assignments of large scope such as Travelling
Salesperson problem, Billing Issues, Medical Documents storage issues & its impact, and importance.
 Spearheaded problem solving and the smoothing out of billing issues, travelling salesperson problem
or route optimization, managing medical documents from facilities, building a new product.
 Developed SOPs in Pharma logistics, clinical mobile web applications, business operations, shipping,
and delivering.
 Monitored and enforced Service Level Agreements (SLAs) to guarantee the quality and timely delivery
of managed services.
 Recognized internally as “the go-to person” for the most complex Systems Analysis assignments.
 Created end user training materials, provided training to all the End Users for better use of the system
and operational support to business units, existing staff on and off site.
 Environment: ZOLL Rescue Net Order Dispatch Billing System, Draw.io, Figma, MS Word, Excel, MS
Excel, MS PowerPoint, MS Project

State of Maryland Public Safety & Correctional Services, Baltimore, MD July 2016 – Dec
2016
 Business Analyst
Project:  SSMS - Security Services Management Systems
 Re-write of Security Services Management system (SSMS). Analyzed their existing SSMS application
and documented results of requirements analysis in the format of user flows, system flows, system
requirements (functional & non-functional requirements), data dictionary, securable, functional level
use cases, and sign offs.
 Prioritized requirements based on product roadmap, business needs, and technical feasibility
 Environment: SSMS application built using C#, .NET, Ms Excel, MS word, MS Visio, cloud-based
services, and solutions such as Azure Devops

M&T Bank, Buffalo, NY Jan 2016 - Jun 2016

Business Analyst
Project: Case Manager/Content Navigation
 IBM (International Business Machines) Case Manager or Kofax Web Content Mangement System project for a commercial
lending bank. Updated six workflow diagrams using MS Visio based on gathered Business Requirements & JAD (Joint Application
Design) sessions
 Environment: KOFAX Content Management & Imaging environment - IBM FileNet, IBM Content Manager, IBM Content
Navigator, MS Word, MS Visio, Excel

Northrop Grumman, Woodlawn, MD Jan 2015 – Dec 2015

Business Analyst
Project:  GRT - Global Reference Table Application
 Developed product requirements of SSA (Social Security Administration federal government) Global
Reference Table (GRT) Disability Insurance Claims application and performed daily Data Model clean-
ups for Logical and Physical Data Models using CA Erwin tool & MS Excel.
 Wrote Test Cases for Global Reference Table (GRT) application utilizing MS Excel. Designed and created
test data using MS excel. Followed quality guidelines in uploading test scripts to HPALM (test system) to ensure
proper approvals and documentation is met. Performed UAT (user acceptance E2E testing) along with other
business users to ensure solutions meet business needs and requirements. Executed test cases and
logged defects in HP ALM. Created test summary reports. Managed and ensured defects are resolved
 Environment: Global Reference Table (GRT) Application, DB2, CA Erwin Data Modelling tool, HP ALM Testing
tool, MS Excel, MS Word, MS Outlook, cloud-based services, and solutions such as Azure

First Niagara Bank, Buffalo, NY July 2014 – Dec 2014

Business Analyst
 Key Project: Launch Single Sign on (SSO) functionality for all Wealth Management
products across First Niagara Bank.
 Facilitated JAR/JAD sessions with various Business Stakeholders of Wealth Management Line of
Business (LOB), CA product team from California & TCS Systems Development groups from Buffalo, NY
to gather Business and Technical requirements. Maintained Meeting Minutes, Lessons Learned, Action
Items and Issue Logs in the project repository
 Served as a business enabler via systems development support, clear planning, and design
documentation for properly secured, policy compliant, high-performance IAM (Identity Access
Management) integrations. Researched problems and recommended solutions to improve security and
processes by providing security IAM options.
 Effectively communicated with senior Technology and Business leadership across the enterprise
infrastructure to document Business, Functional & Non-Functional (performance, security, and
usability) and technical requirements.
 Derived IAM solution requirements or development requirements by working closely with Systems
Development group and Business stakeholders. Performed coarse and fine grain entitlement roles &
groups definition and mapping within CA product suite. Improved IAM domain security architecture
knowledge from CA product teams.
 Developed knowledge of Identity and Access Management controls.
 Created Single Sign On (SSO) Process Flow Diagram (AS IS & TO BE), ER diagrams, Swim Lane Diagram
utilizing Microsoft Visio tool by having a discussion with Technical Leads and Lead Business Analyst’s
from Business teams.
 Acted as the subject matter expert in the investigation and problem resolution for production problems
and serves as liaison between IT and other business units to provide core competency and in-depth
knowledge of web application.
 Environment: CA Products-SiteMinder, CA-AuthMinder, MS Word, MS Excel, MS Visio, MS Outlook, Agile
Methodology

Defined Bank, Red Bank, NJ Jan 2014 – June 2014

Business Analyst
Project: W
 eb Content Management: Re-design of AT& T Home Solutions (U-Verse & DSL)
 Launched several Rapid Deployments for both Waterfall and Agile DevOps scoped projects for AT&T
eCommerce (Browse/Checkout) Customer Order Management Home Solutions (U-Verse & DSL)
Functional Areas
 Worked closely with Customer Experience Content Management Internal Business Interaction Managers
(BIM’s), Product Analyst, Content Writers, Managers to identify the highest priority tickets in the backlog and
document them in BIRD (Business Interaction Requirements Document) using JIRA/Confluence tool
 Worked with the Product Analysts to ensure that the highest priority tickets have the right level of functional details captured
 Participated in all agile ceremonies. Facilitated pre-grooming and grooming sessions during agile
ceremonies for spring planning.
 Facilitated elaboration sessions with BIM’s, Content Producers, Content Writers, Information Architects,
Content Development Teams to define Product backlog requirements, agile User Stories, EPIC’s, and
acceptance criteria documentation.
 Generated epics and user stories; Groomed product backlog and worked with product managers to
prioritize the user stories during daily stand-up meetings
 Created CMX entries for all page elements to generate Content ID using MS Excel
 Environment: TeamSite/Adobe Content Management systems (CMS), Campaign and Manager, Target;
Product Catalog, Personalization, SharePoint, Rally, JIRA, MS Word, Excel, Outlook, Agile, Scrum, Sprint
Planning, AngularJS, JavaScript, jQuery, HTML5, GitHub, CSS3, SharePoint

Bed, Bath & Beyond, Union, NJ Aug 2013 – Dec 2013

Business Analyst
Project:  Web Content Management: Launch new user experience on Form Factor (42”
Touch screen) and Form Factor 2 (iPad3) in 4 Bed, Bath & Beyond stores in New Jersey for
store agents and customers
 Worked for Store Systems eCommerce (Browse/Checkout) Content Management/ UX & Customer-facing
portal creation & design application group.
 Coordinated closely with Business Stakeholders, Product Analyst/Content Managers, Brand & Campaign
Managers, Business Owners to develop Business Process Documents such as Business/Systems
requirements, Business Rules and finally documented them in Business Requirements/Systems
requirements Document (BRD &SRD)/Devops. Responsible for set up of Product Information
Managment (PIM) systems
 Created Wireframes, developed Business Process Flows, ER Diagrams using MS Visio tool by interacting
with Content Business Owners and Content Development teams.
 Performed Systems Integration E2E testing (SIT)/Regression E2E testing by executing the Test Cases,
quality cut over and delivery. Logged all defects in RM Tracking defect tracking tool and reduced
defects by working with QA (Quality Assurance) team to fix the issues. Engaged with development
team to review and analyse production issues to decide root cause. Performed UAT (user acceptance
E2E testing) along with other business users to ensure solutions meet business needs and requirements.
 Environment: Waterfall Methodology, Store Systems Application (Item Entry/PIM), E-Commerce,
ATG/BCC Content Management, AngularJS, JavaScript, jQuery, HTML5, CSS3 and Bootstrap, MS Word,
Excel, IBM Lotus Notes, RM Track Defect Tracking Tool, SharePoint, Google Analytics, Git Repository,
Microsoft Team, Devops

Chase Card Services, Wilmington, DE Jul 2012 –

June 2013
Business Sytems Analyst
Project: Launch Mobile Initiative Iteration 1,5 Tier Source Code Iteration 2 and Planning
Tools Enhancements Iteration 3 for Slate, Freedom, and Amazon products
 Worked closely with different Line of Business (LOB) product owners of campaign management,
merchandising, relationship managers of different channels such as Internet, OSAM, OSAM-Retail,
Omni-Channel, and direct mail to analyze and gather to identify the highest priority tickets in the backlog and
document business requirements in Azure Devops
 Work with the Product Analysts to ensure that the highest priority tickets have the right level of functional details captured
and later translated them into systems requirements/use cases and non-systems requirements
(performance, security, and usability) and finally have them documented in feature detail document.
 Utilized MS Project to create the WBS (Work Breakdown Structure) for all enhancement requests.
 Assisted senior IT Project Managers in developing project schedules and budgets using MS Excel
 Follow quality guidelines in uploading test scripts to HPALM (test system) to ensure proper approvals and
documentation is met.
 Developed Requirements Traceability Matrix using MS Excel. Created PowerPoint presentation for
stakeholders
 Performed Systems Integration E2E testing (SIT)/UAT E2E testing for all the proposed enhancements.
Tools: Strategy and Marketing tool/Salesforce CRM Application, Salesforce Commerce Cloud, HP ALM, MS
Word, Excel, MS Outlook, Agile

First Horizon Bank, Memphis, TN Jan 2012 –

Jun 2012
Business Sytems Analyst
Project: Data Conversion/Data Migration
 Created high-level context diagrams by identifying all the list of interfaces for both FDR and TSYS EDI
Integration projects
 Facilitated meeting with First Tennessee Bank & First Data FDR to go through all the list of source and
target fields or data elements
 Created various data mapping documents for ACH Debit files, payment files, Commercial Card files, GL
files, AML and Speed Pay by looking into the data profiling of source and target file layouts, data
dictionary of both sources (TSYS) and target (FDR) platforms using MS Excel
 Defined source and target record names, field names, field length, field description and list of rules in
Data Mapping document using MS Excel
 Wrote SQL queries to analyzing column and table data to perform data manipulation and data mapping
 Participated and coordinated closely with Data Architects to define Logical and Physical Data Models
 Identified the entire BDW process, starting from Extraction files, Data Mapping, ODS/MDM, ETL –
DataStage & downstream applications
Tools: MS Office Suite, TSYS, FDR, All Bank applications, Data Stage/D ata Warehouse/Data Profiling

Huntington National Bank, Easton, OH Aug 2011 –

Dec 2011
Business Sytems Analyst
Project:  Business Online – Fiserv Voyager – Enhancements to Business Online Web
Application & Wealth Management Commercial Cards Product Milestone 1, Equipment
Finance Phase 1 & Phase 2 – EDI Integration project
 Project:  Business Online – Fiserv Voyager – Enhancements to Business Online Web Application &
Wealth Management Commercial Cards Product Milestone 1, Equipment Finance Phase 1 & Phase 2;
 Business Online – Fiserv Voyager is the Internet application for our business customers (small, middle,
and large). Business Online provides businesses with access to accounts and services all from a single
site. With up-to-the-minute account information and transaction capability, customized reporting, and
round-the-clock access, Business Online will help our businesses run their business smarter, faster, and
more efficiently. All business customers who get access to Business Online will automatically get Core
Services which includes the following: Information Reporting (Account Balances, Transaction History,
Transaction Search, Deposit Account Statement, Account Analysis Statement (Detail of Charges),
Account Transfer, Check Inquiry, Stop Payments, Photocopy, Check/Deposit Ticket Orders and
Administration. Key Projects: Commercial Cards Product Milestone 1, Equipment Finance Phase 1 &
Phase 2;
 Responsible for coordinating with Product Owners, Business Sponsors to identify all In Scope & Out of
Scope items and finally document them in the Scope Document.
 Coordinated closely with Business Users of Wealth Management Client Services teams, TSYS Program
Managers to gather/define Business Requirements for new Commercial Card product line, Business
Processes, and Business Use Cases and finally documented them in Business Requirements Document
(BRD).
 Created high level Business Process Scenarios for Account Summary, Company & Bank Administration,
and Business Online. Created Business Process Flow diagrams for Account Summary, Company & Bank
Administration, and Business Online.
 Environment: Fiserv Voyager Corillian Application, J2ee, Oracle, HP ALM, MS Word, MS Excel, Outlook
Walgreens, Deerfield, IL Mar 2011 – July 2011
Business Sytems Analyst
Project: ScriptMed (Claims, Adjudication & Billing) to PARS (Pharmacy Accounts Receivables System) Data Migration project
Worked for the Scripted OTC (Order to Cash) specialty group. Aim of the project was to migrate Billing & Reimbursement of Script
Med (Order to Cash) to PARS (Pharmacy Accounts Receivables System) as part of Data Conversion effort– Waterfall
Methodology.
 Coordinated closely with Business Users of both Script Med & PARS teams to gather/define Business Requirements,
Business Use Cases, and Business Processes and finally documented them in Business Requirements Document (BRD)
 Created high level Business Process Scenarios, AS IS & TO BE Workflows and Business Process Flow diagrams for Primary
PBM, Primary MM, Secondary PBM, Secondary MM etc.
 Created Functional Analysis Matrix and conducted Peer Review of Functional Analysis Matrix.
 Prepared activities for JAR sessions that included updates to High Level Process Flows, Functional Analysis Documents, and
Meeting Minutes.
 Created various Data Mapping documents by looking into the schema and code by comparing the data elements of each
record of both Source & Target File Layouts for various EDI transactions like 834,835 837.
 Defined solutions such as Functional Requirements, Business Rules & Functional Level Use Cases (create Claims Processes,
Billing & Payments), System Level Use Cases (Extract Load Process, Inbound Processing, Outbound Processing, Distribution
Process, and Conversion Process) to business/systems problems and owned the integrity of the solution through customer
acceptance.
 Prepared Test Data, Test Plan, Test Strategy, Test Cases, Test Scenarios for User Acceptance Testing (UAT) testing &
Deployment activities.
 Acted as a technical SME for offshore teams to meet deliverables and have them signed off with the project leads.
 Coordinated closely with cognizant offshore development teams in India to ensure build activities are coordinated well.
 Responsible for getting signoff from the stakeholders on all the functional documents and QA documents.

Environment: ScriptMed Order to Cash application, PARS (Pharmacy Accounts Receivables), Healthcare Claims & Adjudication, ETL
Data Stage, Teradata, SQL, Oracle, MS Word, MS Excel, Outlook, MS Visio

JP Morgan Wealth & Securities, Chicago, IL Sept 2010 – Feb 2011

Business Sytems Analyst
Project:  Payment Net 4 enhancements
 Worked for Wealth & Securities Services Line of Business/Commercial Cards group, which is responsible
for delivering Commercial Card services to various customers through PaymentNet4 product.
 This is a web-based Commercial Card system, to manage all Commercial Cards Accounts, Financial
Transactions, Merchants Information, Card Holder Information and Reporting Application for various
customers of JPMC. The project aimed to work on enhancements requests for the PaymentNet4
product.
 Coordinated closely with Product Managers and Customers to gather/define Business Requirements
and finally documented them in Business Requirements Document (BRD).
 Created Functional Analysis Matrix and conducted Peer Review of Functional Analysis Matrix using MS
Excel
 Prepared activities for JAR sessions that included updates to High Level Process Flows, Functional
Analysis Documents, and Meeting Minutes.
 Coordinated with Client Experience team to receive draft Wireframes with Peer Review of JAR session
materials followed with Post JAR documentation.
 Created activity records in Clear Quest and modification of Requirements Documents in Clear Case
(FRD, Use Case’s, Activity Diagrams, Sequence Diagrams, Use Case Diagrams, Technical Design
Specifications and Page Specification Documents).
 Updated drafts and sent review log with SharePoint link of drafts to Stakeholders.
 Conducted FRD Review of Drafts and Review Log.
 Sent Disposition Log from FRD Review to Stakeholders and made final updates to documents.
 Prepared Test Data, E2E test plan, Test Strategy, Test Cases, Test Scenarios for User Acceptance E2E
testing (UAT) E2E testing
 Received signoffs with Business (Product team), Technology (Solution Design, QA, and Risk)
Stakeholders and finally closed out Clear Case documentation.
Tools: PaymentNet4 Application, ClearCase, ClearQuest, MS Word, MS PowerPoint, MS Excel, MS Project,
SQL, Oracle, .NET/C#, Outlook Exchange, Business Objects, SharePoint

Motorola, Schaumburg, IL Mar 2010 – Aug 2010

Business Sytems Analyst
Worked for Global Interactive Marketing Organization. The project's aim was to have Content Recommendation and
Content Targeting on B2C, B2B Motorola Websites.
 Implemented personalization B2C websites of Motorola.com by integrating with third party systems
Bay Note and Market Bright CRM (both for Social Behavior) with Motorola Vignette Content
Management Systems (CMS) to deliver Targeted Content and Recommendations to the prospects.
Facilitation of joint application design sessions to speed up the process of defining requirements.
 Facilitated meetings with global marketing business stakeholders to gather customer requirements for
content recommendations, content targeting and content management systems to deliver online
content to site visitors.
 Translated high level customer requirements into development requirements (both functional and non-
functional requirements) by performing System analysis and then documented within Motorola
requirements template and HPQC tool.
 Maintained issue logs, action item logs and meeting minutes for the Personalization team.
 Worked closely with technical leads and architect during design sessions to understand and document
various added content types, database changes, market bright interaction and cookie information.
 Developed UAT test plan, test strategy, test cases, test criteria or test condition, test scripts and
performed user acceptance testing along with the business users.
 Environment: Vignette/Open Text Content Management V7, Render for Delivery, WebSphere 5.1, JSP’s,
Java, J2EE, XML, XSLs, DB2, SAP CRM, SOA, Windows XP, Oracle, JSP, J2EE, CSS, XML, HTML, MS Office
Suite, MS Visio, HP Quality Center, Outlook

CEVA Logistics, Jacksonville, FL Nov 2009 – Feb

2010
Business Sytems Analyst
Key Projects: Business Process-Re-engineering of MATRIX inhouse built FSS (Financial Settlement Systems) systems
Responsibilities:
 Gathered all the required Securable for the FSS (Financial Settlement System) group.
 Reviewed all the previously documented Business Requirements, Process Flows, Use Cases, Process
Description and Analysis documents, Solution Design Documents for FSS application.
 Facilitated various one on one sessions with Internal Product Owners, Technical Leads, Subject Matter
Experts, Developers, Testers to understand the current application of FSS who support various
customer’s such as Honda, BMW, Ceva Freight Management group, third Party Logistics or 4PL groups
to support the Inquiry, Quotation, Order Management, Shipping, Invoice, rating process, financial
activity
 Responsible for documenting all the UI (User Interface) components and user interactions in a client
provided template.
 Performed system integration testing (SIT) for product enhancements along with other developers of
the group.
 Wrote quite simple T-SQL queries utilizing SELECT, UPDATE, INSERT, DELETE statements against the
MS SQL Server database.
 Responsible for maintaining all the project documentation in the IBM Lotus Notes database
 Environment: FSS Platform, .NET Environment, MS SQL Server, T-SQL, IBM Lotus Notes, MS Word, MS
Excel, MS Power Point, MS Visio

Wachovia Securities/Wells Fargo, St Louis, MO May 2009- Oct

2009
Business Sytems Analyst

 Worked for the Managed Money Portfolio Management APL organization, which is responsible for new
development as well as software support of the TTS ZKS0 (Data Feed Application) Beta Mainframe
platform and provide support for third party vendor’s Check Free/Fiserv APL trading platform for all
Internal & External Managers. This product, the core of the WFA Fiserv – APL application supports the
entire investment management process from account screening and portfolio validation to order
generation and trade execution for all advisory accounts.
 Elicited Business Customer Requirements by facilitating JRP (Joint Requirements Planning) sessions
with the Business Sponsors of FA Directed (Separately Managed Accounts) using interviews, document
analysis, requirements workshops, business process descriptions and workflow analysis and finally
analyzing them for consistency, feasibility, and completeness, and then formulate them as
requirements and documented them in the Business Requirements Document (BRD).
 Analyzed and Prioritized Customer Requirements as High, Medium, Low.
 Responsible for investigating System Requirements, by identifying the various system stakeholders in
determining systems requirements. As a second task identified the critical persons from each stake
holder type to be available as the business expert. Identified all the technical stakeholders, though not
a true user group, it is the source of many of the technical requirements. The objective of the analysis
phase of system development is to understand the business functions and develop the System
Requirements (both Functional & Non-Functional Requirements).
 Created various Inbound and Outbound Mapping documents by looking into the XML schema, code by
comparing the data elements of each record in various Wachovia Securities supported
Centerpiece/Advent/Schwab file formats and various custom file formats.
 Created Data Flow diagrams a graphical system model that shows all the main requirements for the
ZKS0 and CheckFree/Fiserv System in one diagram: inputs and outputs, processes, and data storage so
that everyone working on a development project can see all aspects of the system working together at
once with the DFD.
 Assisted in Operational Rollout and Support.
 Key Projects: Wells APL to Wachovia Securities APL Conversion project, AG Edwards GIM to WS APL
Conversion Project.

MasterCard Worldwide, O’Fallon, MO Apri 2008 – April 2009

Business Sytems Analyst

Project:  Enhanced Data Usability and Infrastructure and Global Data Repository
Custom Projects.
 Utilized Smart Data product platform. This product, the core of the Corporate Payment Solutions
Business Unit, has been phenomenally successful as an issuer co-branded tool to capture Corporate
Credit Card, Fleet Card, etc. accounts - worldwide. The aim of the project was to build a new
MasterCard Common Data Format XML Schema (3.0), Enhanced Data Usability and Infrastructure and
Global Data Repository Custom Projects.
 Followed Hybrid Waterfall Systems Development Methodology for execution of various work requests.
 Gathered and documented Business/Customer Requirements from the product managers/business
owners of MasterCard internal group and customers/issuers/banks that include Citi Bank, HSBC, Bank
of America, GE, Santander Brazil, Capital One, Chase, ABN Amro, Comdata, Co America, Wells Fargo,
National Bank of Canada etc.
 Translated Business/Customer Requirements into Development Requirements (both Functional & Non-
Systems requirements).
 Created Screen/UI Mockups of Provider System screens, an example of a final product that is for
viewing only, not executable.
 Created various Inbound and Outbound Mapping documents by looking into the XML schema, C++
code by comparing the data elements of each record in various MasterCard supported Common Data
Format (CDF 3.0) files, various custom files like SAP, PeopleSoft, VCF4, IBM (International Business
Machines) Tea, Air plus (Lufthansa), Captura, DTR, EMR, Oracle financials, EMR-Citi Bank Fleet etc.
 Wrote SQL queries to analyzing column and table data to perform data manipulation and data mapping
 Created and documented User and System Level Use Cases/Scenario views showing how an actor
interacts with the Provider system to carry out a business activity. A use case is a high-level description
and may include a whole sequence of individual steps to accomplish the use case also called flow of
activities or main flow or joyful day scenario. Documented various sub-sections in the design document
like overview of use case, what requirements were satisfied, preconditions, actors, main flow (joyful
day scenario), sub flows and user interfaces.
 Gathered and documented the Class Information and Database Changes information from the
Architect/Technical Lead in the Design Document.
 Prepared System E2E test plan, used to document the exact strategies for executing a specific test.
 Developed Test Cases, a formal description of a start state, one or more events to which the software
must respond, and the expected response or ending state.
 Developed the Test Criteria or Test Condition that defines situation in which the system’s responses
should be tested. To identify these situations, each requirement is broken down into the type of
transactions or situations that need to be tested.
 Developed the Test Scripts i.e., documenting how each test case (test set) will be executed, what data
to use, and the results to be expected. XREF to applicable test condition.
 Acted as the subject matter expert in the investigation and problem resolution for production problems
and serves as liaison between IT and other business units to provide core competency and in-depth
knowledge of web application.
Tools: Smart Data Platform - my Provider Application/Global Data Repository (GDR), SOA, C++, Oracle,
SQL, TOAD, MS Office Suite, MS Visio, Mercury Quality Center/ALM, IBM Lotus Notes

American Express Technologies (AET)/Cognizant, Phoenix, AZ April 2007 – Mar 2008

Business Sytems Analyst
Project:  Web Content Management: Redesign of Amex Webpages for B2C (internet) &
B2B (intranet) for 14 markets
 Worked for Interactive Digital Marketing Operations/Content Management/Redesign of American
Express web pages for B2C(internet) and B2B (intranet) websites/ eCommerce (Browse/Checkout) for 14
international markets (large initiative) and few other small to medium projects.
 Worked in a team size of 20 –25, with Business Users from various markets.
 Worked in a Content Management Application Group which deals with the Top Navigation, Left
Navigation and Footer of all the web pages of the (www.americanexpress.com).
 Engaged various impacted groups like Australia Merchant, MR Rewards, Card Center, Resup, MYCA
International and Domestic, CMAX, CTT, CTN, Picasso, Personalization, US Homepage, US Apply, Small
Business, Amex Web, International Dot. Com, Delta Miles boosts etc.
 Gathered and analyzed Business Requirements and translated them to System Functional Needs and
documented them in the Business Systems Analysis Report (BSAR).
 Conducted regular Project Meetings with the Business Teams to flush out the requirements and identify
the project's scope.
 Identified and clearly defined Systems requirements and supported IT Development Staff throughout
the Design, Development and E2E testing efforts.
 Created Workflows to depict the flow of work through the Current System (AS IS) and Future System
(what the Business wants it TO BE after the project is implemented) and documented in the Required
Report.
 Reviewed all the Functional Specification Documents derived from the Business Requirements and
Mockups at the end of Analyze Phase.
 Reviewed all the Presentation Specifications for all the Web Pages in scope at the end of Design Phase.
 Worked closely with the Cognizant offshore Architect/ Lead developers to make sure the build goes as
per the CTD (Content Type Definitions) specifications designed in the design phase.
 Documented all the design components Technical Architecture, Application Structure, Application Flow,
Conversion Flow, Conversion Definition, Screen Definition, Screen Layout, Logical and Physical Data
Models, Functional Completeness Matrix in the Business Systems Design Report (BSDR).
 Engaged and coordinated with IQ team called E2E testing team in helping them to write the test cases
based on the systems requirements defined in the requirements report.
 Coordinated all the E2E testing efforts with IQ team during regression, SIT and UA
Tools: Vignette/OpenText Content Management V7/SharePoint, Render for Delivery, Web sphere 5.1,
JSP’s, Java, J2EE, XML, XSL’s, DB2, Salesforce CRM, SOA, Windows XP, Oracle, JSP, J2EE, CSS, XML, HTML,
MS Office Suite, MS Visio, HP Quality Center, Outlook, Web Services – SOAP, RESTful

PepsiCo, Chicago, IL November 2006 – Feb 2007

ERP Master Data Analyst/UAT Tester
Project:  SAP Enterprise Data Management - Cross Reference Application

 Built a new enterprise cross-reference application. The cross-reference application is intended to

provide the ability to correlate data stored in various information systems throughout the enterprise
Cross referencing is used to handle legacy-SAP Order to Cash transition over time as will be the case
with Project One Up.
 Interacted & liaised with Business Stakeholders for each process team such as SAP Supply Chain, Sales
Order to Cash, Logistics Material Management, Demand Planning, Brand Management, FICO, CRM
groups to gather requirements to be defined for the new system.
 Prepared Software Requirements Specification (SRS) document for the new in-house-built SAP Cross
Reference Application.
 Wrote use cases, business Rules, logical analysis, and change management of requirements. 
 Wrote SQL queries to analyzing column and table data to perform data manipulation and data mapping
 Prepared detailed E2E test plan and test cases by understanding the business logic and user
requirements.
Tools: SAP R/3 4.7, SAP Solution Manager, SAP Process Teams – OTC (Order to Cash), MM (Material
Management), FICO, DM, PP; MS Office Suite, MS Visio, Borland Caliber RM, Star Team, eROOM, Mercury
Test Director, MS Project, UML, SQL, Oracle, SharePoint

Industry Knowledge:
 Enterprise Scale Digital Platforms - Web Content Management Systems – Vignette, OpenText, ATG/BCC,
First Spirit, TeamSite, Sitecore; Customer Relationship Management (CRM), Omni-channel Service
Delivery, Identity, and data integration
 Customer Relationship Management Systems – Salesforce CRM, Market Bright CRM, SAP CRM
 E-Commerce Systems – Bay node, SAP Hybris
 Enterprise Resource Planning Systems – SAP ECC CRM, SD (Sales & Distribution), MM DM, i2 SCM –
Order Management/MM/Transportation
 PBM (Pharma Benefit Managers) or Specialty Pharmacy Systems – Script Med OTC (Order to Cash),
PARS (Pharmacy Accounts Receivables)
 Payments & Channels Systems – Smart Data Product platform (my Provider), PaymentNet4
 Identity Access Management Systems – CA Product Suite

Education:
The City University of New York (CUNY) – The City College of New York – master's degree -
major in Computer Science (2006)
Southern Methodist University (SMU), TX - master’s degree – major in Software
Engineering (2004 Fall semester only)
Jawaharlal Nehru Technological University (JNTU) - GRIET College– bachelor's degree –
major in Computer Science (2004)