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    Use Case

    Uploaded by

    Syed Moiz
    The document discusses several topics: 1. The status of sales deals with 4 companies in the Middle East, including expected completion dates. 2. Changes needed to a quote for Nomac (ARCON PAM). 3. A request for the best discounted prices for CyberArk PAM licenses. 4. Details on email and phone support and potential remote access support from Mimecast depending on the support package and issue severity.

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    © All Rights Reserved
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    Use Case

    Uploaded by

    Syed Moiz
    59 views6 pages
    The document discusses several topics: 1. The status of sales deals with 4 companies in the Middle East, including expected completion dates. 2. Changes needed to a quote for Nomac (ARCON PAM). 3. A request for the best discounted prices for CyberArk PAM licenses. 4. Details on email and phone support and potential remote access support from Mimecast depending on the support package and issue severity.

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    The document discusses several topics: 1. The status of sales deals with 4 companies in the Middle East, including expected completion dates. 2. Changes needed to a quote for Nomac (ARCON PAM). 3. A request for the best discounted prices for CyberArk PAM licenses. 4. Details on email and phone support and potential remote access support from Mimecast depending on the support package and issue severity.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    59 views6 pages

    Use Case

    Uploaded by

    Syed Moiz
    The document discusses several topics: 1. The status of sales deals with 4 companies in the Middle East, including expected completion dates. 2. Changes needed to a quote for Nomac (ARCON PAM). 3. A request for the best discounted prices for CyberArk PAM licenses. 4. Details on email and phone support and potential remote access support from Mimecast depending on the support package and issue severity.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 6

    Hi,

    Thanks for your email, we are trying our level best to reach the customers, unfortunately pandemic
    COVID influence on our sales pitch, please find some of the companies are under progress for the
    Mimecast product.

    # Name of the company Status Remark


    1. Middle East Fiber Cable Manufacturing Active Deal will be end this week
    2. Al Jazeerah Active Follow-up
    3. Diriyah Gate Development Authority Active Follow-up
    4. Alinma Bank Active Need to follow

    # Nomac (ARCON PAM) some changes in the quote technically


    and commercially both

    Thank you for your continued support and dedication in your efforts to push Mimecast to market.

    I sent this communication to our distributors to communicate to our channel ecosystem. I am not sure
    whether you received the below updates.

    What you mean by email and telephonic support?

    Email and telephonic support should resolve most of the first level issue with the Data Wide. Depending
    on the severity of the problem, we could also advise if escalation needed the MEFC contact Mimecast
    support directly.

    Do I get from this if there is an persistence issue did not get solved by the mean (telephonic /email),
    does remote access could be required in this case?

    The remote support from Mimecast depends on the support package and again there are other aspects
    such as the type of the issue, criticality and results based on the initial investigation. For Gold Support,
    Mimecast offers prioritized support for P1 issues (An email or service outage that results in a total loss
    or significant impairment of your Mimecast services. In this scenario, your organization would not be
    able to send or receive email, or may not have access to the Mimecast applications).

    The customer asks best and final offer BAFO for the CyberArk PAM licenses, can you please provide us
    your best discounted prices.
    From day one it was my mistake his name Alyaman.

    I made continuous mistakes on the multiple emails. I thought I was taking initiative, but I can see now
    that I should have run my actions by you first. I’m so sorry and it won’t be happening again. Insha’Allah.

    Thanks for continuous support.

    Regards,
    Moiz

    What you mean by email and telephonic support?

    Email and telephonic support should resolve most of the first level issue by the Data Wide. Depending
    on the severity of the problem and in such cases Data Wide will advise MEFC contact mimecast support
    directly.

    Do I get from this if there is an persistence issue did not get solved by the mean (telephonic /email),
    does remote access could be required in this case?

    The remote support from Mimecast depends on the support package purchase and again there are
    other aspects such as the type of the issue, criticality and results based on the initial investigation. For
    Gold Support, Mimecast offers prioritized support for P1 issues (An email or service outage that results
    in a total loss or significant impairment of your Mimecast services. In this scenario, your organization
    would not be able to send or receive email, or may not have access to the Mimecast applications).

    The red sea development company

    Hi,

    Can you please update on the submitted proposal for the mention below RFP ref#

    R99-D12-M76 Fortinet Firewall License Renewal, SQL SVR and HPE Tape Library response submitted on
    21st April 2020

    R99-E12-M72 Data Classification and Digital Rights Management   response submitted on 31st March 2020

    @ Moiz, Please coordinate with Bulwark to start the kick-off meeting with customer ASAP.
    Dear Mr. Asif,

    Thanks for your effort & support.

    Can you please send us tentative implementation plan and starting date and Quick kick-off meeting
    Schedule for MEFC.

    Regards,
    Dr.Moiz

    Dear Mr. Layeeq

    Please find the technical training sessions for HSM pay shield with below mention agenda.

    # Discussion Speakers Dates Time & duration

    1.  Introduction To 10 K Pay Shield


     Payshield Hardware
     Management Interfaces
     Local Master Keys
     Host Interfaces 12th May 2020 @ 10:00
     Management & Configuration Mr. Moizuddin
    a.m. to 12:00 p.m.
     Zone Master Key
     PCI Certification
     Audit And Health Check
     Maintaining Your Payshield
    2.  Licenses Packages 9K 13th May 2020 @ 11:00
    Mr. Moizuddin
     Licenses Packages 10K a.m. to 11: 30 a.m.
    3.  Migration Steps - from 9000 pay
    13th May 2020 @ 11:30
    shield to 10 k pay shield. Mr. Gulam Yasdani
    a.m. to 12:00 p.m.
    4. 9000 payshield installation & configuration
    13th May 2020 @ 12:00 p.m
     Complete Console Commands Mr. Othman Awadh
    to 12:30 p.m.
     Host Commands

     Go through with 9000 pay shield settings and configuration .

    Please update on
    2-tentative plan and starting date.

    3-quick kick-off meeting.

    As requested please find HSM training Schedule and agenda

    11th May 2020 @ 1:00 p.m. to 3:00 p.m. Saudi time.


    12th May 2020 @ 11:00 a.m. to 1:00 p.m. Saudi time.

    For Migration 9K to 10K & installation and configuration

    13Th May 2020 @ 11:00 a.m. to 1:00 p.m. Saudi time.

    As requested please find HSM training Schedule and agenda

    Salam Khan Sab,


    Can we discuss on

    Quotation Description Remarks


    Quotation Ref#. DWIT-CW- 2001-221-02 Azure BYOK 20th May 2020

    Quotation Ref#. DWIT-RB-2001-071-01 THALES HSM’s licenses Ahmed khan

    Quotation Ref# ARCON-DWIT-2002-161-02 Mimecast Today

    Quotation Ref#. DWIT-SAR- 2002-181-01 Inter Mapper

    Quotation Ref#. DWIT-SBM-2002-261-02 nShield Support

    Quotation Ref# AJ-DWIT-2002-041-01 Mimecast

    Quotation Ref  DWIT-BSF-2003-161-01 nShield Edge

    Quotation Ref#. DWIT-DGDA- 2003-031-01 Mimecast

    Quotation Ref#. DWIT-CWBAH-2005-031-01 Support of nShield Connect

    Quotation Ref# NCB-DWIT-2005-101-01 Gemalto Protect Server

    DWIT-AlRajhi-1912-041-03 Group IB Threat intelligence

    RFP- Saudi Payment-Lastline anti APT Sol Following with (Vendor Shifra) Last Submission 28th
    RFQ Tech - Last Line Defender of May 2020.

    Hi,

    Please sort out the existing email receiving issue

    I am using outlook on my laptop as well as in a mobile, sometimes some of the email receiving mobile
    outlook and the same email not existing on laptop outlook, can you please check what the reason some
    of the email not shown on my laptop.

    We appreciate your kind response and sort out the existing issue.

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