BSBCUS501 AT5 Customer Survey

Assessment Task 5
BSBCUS 501
Name: Joyee Chakma
Student Number: SCSB19558
Conduct research
Customer survey is important because it helps our company increase profitability by
measuring customer satisfaction with our service also with their trust. Business use
different types of methods of survey like in person interview, paper survey, telephone
survey, online survey etc. In person interview can helps to collect the report directly
from the customer or respondent. Paper survey is quite useful when it comes to field
research and data collection. Telephone survey is also popular survey method used
by organizations. Online survey consists of few questions which can be sent to
customer emails. Using a conduct customer survey, a company can gain valuable
feedback from the customers. It also helps to understand what customers want from
their service. Maintaining loyalty of customers is also possible with using the survey.
Develop a customer survey form
Client Feedback Survey
Rate the following items on a scale of 1 to 5, with 1 meaning “strongly disagree” and 5
meaning “strongly agree”
How satisfied are you with the delivery of our Ozhouse cleaning service?
1 2 3 4 5
How do you rate the response time of our customer service support member?
1 2 3 4 5
How satisfied are you with the quality of our provided service?
1 2 3 4 5
How do you rate our customer communication?

1 2 3 4 5
It is easy to contact with our customer service support team?

1 2 3 4 5
Rate your overall satisfaction with our customer service.

1 2 3 4 5
How would you rate the product knowledge of our customer support team?
1 2 3 4 5
Each procedure is explained in great detail so that I can make an informed decision about the service.
1 2 3 4 5
I would recommend this cleaning service to friends and family members.

1 2 3 4 5
What do you think could be done to make working for the Ozhouse cleaning Call support
more pleasant?
Optional Information:
Name: Address:
Telephone: Email: Best method of contact:
I would like someone to contact me concerning this survey: Yes No
Send an email to your team
Date: 15 June 2020
To: CEO and Team
From: Operation Manager
Subject: Regarding the customer survey

Dear All,
For your kind attention, to increase profitability of our Ozhouse cleaning company and
also to gather satisfaction of our customers I have developed a customer survey form.
I mostly prioritize on the factor of online survey because it is the most popular platform
where we can monitor the customer satisfaction level. I would like to suggest about the
survey should be administered once after six months interval, so it will help to track down
our improvement also the service dealing with customers.
I have attached the customer survey for your information and also seeking our
respectable CEO’s feedback regarding this and approval to move forward with the project.
Please feel free to ask if you have any queries.
Best regards
Operation Manager
Attachment 1) Customer survey form
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Write a Customer Survey Report.
Ozhouse Clean
Customer survey report
Introduction:
The report is about the customer survey where 49 customers provided their
feedback regarding Ozhouse cleaning service.
Analysis
With the analysis of ease of business, the industry benchmarks show the rate is
47%. The other customers who would recommend the ozhouse cleaning to other
the rate of industry benchmark is 63%. Industry benchmarks show that the
average number of customers who indicate that would use services again is 72%.
The survey has been done with the 49 customers who participated with it.
Overall:
The overall findings of overall satisfaction rate are 42% and most customers are
satisfied with our services but they also mentioned some key points where we
need to improve.
Recommendations
There will be some recommendations about which we need to improve, like for a
satisfactory customer service, our staffs must need to have proper training
regarding our policy and procedure. The staffs need to know the details not only
the service we provide but also with the products we use for cleaning to let the
customers know so they will be satisfied.
Send an email to your team.
Date: 15 June 2020
To: Team
From: Operation Manager
Subject: Regarding the customer survey report.

Dear All,
Hope you are all fine. For your kind attention, I have found the customer survey report
where we can check our overall improvement with the customer satisfaction. I have also
summarised the percentage ratio of industry benchmarks for your better understandings.
Also, we found some key points to improve with the customer care service.
I have attached the customer survey report for you to have a check.
Please feel free to inform me if you have any suggestion regarding the survey report.
Best regards
Operation Manager
Attachment 1) Customer Survey Report

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BSBCUS501 AT5 Customer Survey

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Assessment Task 5

How do you rate our customer communication?

It is easy to contact with our customer service support team?

Rate your overall satisfaction with our customer service.

I would recommend this cleaning service to friends and family members.

I would like someone to contact me concerning this survey: Yes No

Send an email to your team

Date: 15 June 2020

To: CEO and Team

From: Operation Manager

Subject: Regarding the customer survey

Please feel free to ask if you have any queries.

Attachment 1) Customer survey form

Date: 15 June 2020

From: Operation Manager

Subject: Regarding the customer survey report.

Attachment 1) Customer Survey Report

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