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    LESSON 1 Accessing Guest Room

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    jaevend
    The document discusses keys and access procedures for guest room attendants (GRAs) in hotels. It explains that GRAs are typically given a floor master key or RFID wristband to access rooms on their floor for cleaning. It stresses the importance of GRAs keeping their keys secure and not lending them to others. The document outlines standard procedures for knocking, announcing housekeeping, and entering guest rooms to clean them.

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    LESSON 1 Accessing Guest Room

    Uploaded by

    jaevend
    107 views2 pages
    The document discusses keys and access procedures for guest room attendants (GRAs) in hotels. It explains that GRAs are typically given a floor master key or RFID wristband to access rooms on their floor for cleaning. It stresses the importance of GRAs keeping their keys secure and not lending them to others. The document outlines standard procedures for knocking, announcing housekeeping, and entering guest rooms to clean them.

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    LESSON 1 Accessing guest room

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    The document discusses keys and access procedures for guest room attendants (GRAs) in hotels. It explains that GRAs are typically given a floor master key or RFID wristband to access rooms on their floor for cleaning. It stresses the importance of GRAs keeping their keys secure and not lending them to others. The document outlines standard procedures for knocking, announcing housekeeping, and entering guest rooms to clean them.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    107 views2 pages

    LESSON 1 Accessing Guest Room

    Uploaded by

    jaevend
    The document discusses keys and access procedures for guest room attendants (GRAs) in hotels. It explains that GRAs are typically given a floor master key or RFID wristband to access rooms on their floor for cleaning. It stresses the importance of GRAs keeping their keys secure and not lending them to others. The document outlines standard procedures for knocking, announcing housekeeping, and entering guest rooms to clean them.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    Unit 3

    Lesson 1: Access and Enter Guest Rooms Appropriately


    Topic 1: Keys and Cards

    Traditional or hard keys and keycards (magnetic strip or RFID) are the usual methods in
    accessing guest rooms. RFID stands for Radio Frequency Identification Device. The
    RFID device in the guest room door is programmed so that only the keycard assigned
    to the guest for that particular room is the only keycard that can open his/her door.

    The following are the usual keys used:

     Guest key – gives access to the guest rooms and guest lifts
     Floor master key – gives access to every door to a particular floor
     Department specific key – gives access to a specific department
     General master key – unlocks all doors in the establishment

    GRAs are usually given the floor master key where they will be assigned to clean rooms.
    In some establishments however, instead of using a card, GRAs are given a wristband
    with an RFID device to prevent loss.

    Topic 2: Security

    GRAs are responsible for their keys. Leaving it anywhere is not allowed and could cause
    a big security threat.

    Since all GRAs are given keys, lending it to another GRA is not allowed without proper
    authorization.

    Keys given to GRAs should stay only inside the premises of the hotel and never leave its
    doorsteps.

    Keys assigned to GRAs must never be used to let a guest inside a room. Some thieves
    will use this tactic and pretend to be guests saying that they have only left their keys
    inside the room. Allow reception to handle this so that they can verify information of
    the guest.
    Topic 3: Accessing Rooms

    All establishments have their own procedures in accessing guest rooms.  it is the GRAs
    responsibility to follow prescribed standard procedure.

    The GRA should follow the procedure in how to enter the guest room irregardless of its
    room status

    Standard procedure

    The following are the usual standards in entering a guest room:

     Knock on the door by using your knuckles and never use any other object as this
    could potentially damage the door. After knocking, announce “Housekeeping!”
     Wait for 5 seconds.
     If nobody answers, knock again and repeat the procedure two (2) more times
     If no one still answers, then enter the room using your keys by opening the door
    slowly
     Once inside the room take one step from the door and greet “Good
    morning/afternoon/evening."
     If the guest is inside the room and not properly dressed or appears stressed,
    quickly and discretely leave the room.
     Otherwise, say “Housekeeping, would you like your room to be cleaned?”
     If the guest agrees for you to clean the room, follow the cleaning procedures but
    sometimes, you may be asked to come back at a later time.
     After gaining access to a room, leave the door open.  The trolley should be
    placed across the door of the guest room or near it, depending on your hotel’s
    policy. This is for the floor housekeeper or other management staff to identify which
    rooms are being serviced. This also makes it easier for the GRA to retrieve supplies
    from the trolley

    Whenever a trolley is permitted to be taken inside the guest room, put a sign outside
    the door of the guest room that says “Cleaning in Progress.” This is an early warning for
    guests so that they would not be surprised when they see another person inside their
    room. It also allows management again to identify which room is being serviced.

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