Review Questions & Answers

Perspectives on Careers in Hospitality
Chapter 1: The Hospitality Industry and you
Review Questions
Question 2: What is the role of a manager in the hospitality industry?
Answer:
In the hospitality industry, a manager’s role is wide and varied. There are three general kinds of
hospitality objectives with which management must be concerned:
1. A manager wants to make the guest feel welcome. Doing this requires both friendly manner on
our part toward the guest and an atmosphere of “liberality and good will” among the people
who work with us in serving the guest. That almost always translates to an organization which
workers get along well with one another.
2. A Manager wants to make things work for the guest. Food has to be savory, hot or cold
according to design, and on time. Beds must be made and rooms cleaned. Gaming facilities
must be service oriented. A hospitality system requires a lot of work, and the manager must see
that it is done.
3. A manager wants to make sure that the operation will continue to provide service while also
making a profit. When we speak of “liberality and good will” we don’t mean giving the whole
place away! In a restaurant or hotel operated for profit, portion sizes are related to cost, and so
menu and room prices must consider building and operation costs. Managing these aspects
enables the establishment to recover the cost of its operation and to make enough additional
income to pay back any money borrowed as well as to provide a return to the owner (or
investor), who risked a good deal of money-and time- to make the establishment a reality. The
key lies in achieving a controlled profit, loss or break-even operation. A good term to describe
this management concern is “conformance to budget”.
The above objectives suggest that managers must be able to relate successfully to employees and
guests, direct the work of their operation, and achieve operation goals within a budget- that is, to run a
productive operation within certain constraints.
Question 10: What are the five elements of the strategy of job placement?
Answer:
Most hospitality management students have three concerns about their decision making in the process
of job placement known as Strategy of Job Placement. First, they are interested in such income issues as
starting salary and the possibility of raises and bonuses.
Second is personal satisfaction about opportunities for self-expression, creativity, initiative and
independence.
Third is they want to achieve some professional goals as competence as a registered dietician or a
dietetic technician. A professional goal is associated with developing a topflight of reputation as an
operator
The following are five elements of the strategy of job placement

1) Income
2) Professional Status
3) Evaluating an Employer
4) Determining Potential Job Satisfaction
5) Accepting Skilled Jobs
1. Income:
We may decide to forgo luxuries to take a lower-paying job that offers superior training. Thus, we would
make an investment in retained earnings – the knowledge we hope someday to trade for more income,
security, and job satisfaction.
2. Professional Status
Whether our gold is professional certification
6)Hospitality Graduates’ Top Ten Preferences

( Industry Segments)
7) Luxury Hotels
8) Event Planning Catering
9) Fine Dining? Upscale Restaurants
10) Midmarket Hotels
1 On-side Food Service
2 Mid Scale/ family Restaurants
3 Economy Hotels
4 Quick-Service Restaurants
5 Gaming/ Casinos
6 Sports and Entertainment/ Recreation
• The Outlook for Hospitality
1. The Effects of September 11, 2001
2. Polarization in Hospitality Service Organizations
3. Accelerating Competition
4. Service is the Difference
5. Value Consciousness
6. Technology
7. Empowerment
8. Diversity
9. Concern with Security
10. Concern with Food Safety and Sanitation
11. Sustainability
Key Words: Hospitality, Manager’s Role, Profit, Knowledge Worker, Hospitality Industry, Work as a
Vocation, Work Experience, Job-benefit Mix,
Managerial Organization, Informal Organization, Physical Plant, Back of the House, Front of the House,
Strategy of Job placement

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Perspectives on Careers in Hospitality

Chapter 1: The Hospitality Industry and you

Question 2: What is the role of a manager in the hospitality industry?

The following are five elements of the strategy of job placement

6)Hospitality Graduates’ Top Ten Preferences

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