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INTRODUCTION

As part of the requirements for the degree of Bachelor of Science in Business

Management, major in Marketing Management, students are required to undergo an onthe-job training which requires 240 hours of training. This training is generally the
primary method to broadening the employees skills and to increase productivity and
flexibility.
OJT gives a sense of confidence that can be used when applying for a job after
graduation. Students should realize the importance of OJT in their future career. Having a
good performance during OJT is very important especially now that there is a tight
competition towards job seekers and the high qualification of companies. On-the-job
training is still widely used today. In fact, it is probably the most popular method of
training because it requires only a person who knows to do the task and the tools the
person uses to do the task. It may not be the most effective or the most efficient method at
times, but it is normally the easiest to arrange and manage. Because the training takes
place on the job, it can be highly realistic and no transfer of learning is required. It is
often inexpensive because no special equipment is needed other than what is normally
used in the job. The other side is that OJT takes the trainer and the materials out of
production for the duration of the training time. In addition, due to safety or other
production factors, it is prohibitive in some environments.
Students should not take OJT for granted because if they will get a high
evaluation grade, their employer might hire them after graduation. OJT is very important
when applying for a job. Oftentimes, employers will ask about the relevance of the

training into the course and the position being applied for. If one still has no idea on what
is meant to be a worker, OJT will give a hint about the career realities. OJT superior
might as well recommend the trainee to other companies whom she knows.
Morale, productivity and professionalism are normally high in those organizations
that employ a sound on-the-job training program. Trainees will have the opportunity to
explore and to experience how to deal with the professionals and to the work
environment. They will also have the chance to apply the skills they have learned in
school. It also provides their future needs in terms of improving personality and working
attitudes. The trainees can bring fresh ideas into the organization. Given the opportunity
to converse each mind freely and without fear, he/she may be able to contribute
significantly in brainstorming sessions and eventually help improve the organizations
productivity. On-the-job training is useful for trainee as they receive assistance while
being present in the workplace for all of the working time (Schofield, 2000).
On the job Training is part of a college curriculum that aims to train and orient
students about the work and their future career. OJT is very important not only to teach
students their chosen career but to show students the reality of working.
It is also very important and should not be taken for granted, because aside from
the high evaluation grade that the student will receive from the employer, the employer
may absorbed or offer you a job after graduation.
OJT experience is very important when applying for a job. Employers often asked
about the OJT experience and how it is related on the job that the students are applying
for.

Significance of the On-the-Job Training

On-the-Job Training is the type of training that can help students to become more
familiar with realities of working. In some cases, it may lead to a stable and fulfilling
career. The student can be trained to improve his/her skills, become responsible, selfrespectful, and confident to be an organized person.
With the help of the trainer, OJT helps develop students intellectual and skills
competencies to prepare him/her to become more responsive in his/her work that will
also lead him/her to a good career in the future.
Objectives of On-the-Job Training
On-the-Job Training is one method by which students are exposed with different
work situations designed to give students the opportunity to experience and help them to
acquire relevant knowledge and skills by performing in actual work setting.
Specifically, On-the-Job training helps to:

To relate key positions in the Business Industry and their respective tasks

and responsibilities;
To develop skills in the performance of the standard operational
procedures and techniques of each section the student will be assigned in
the hotel at the inventory department;

build the students competence, professionalism in dealing with people,

quality awareness, collaboration skills, critical thinking abilities,
discipline, ingenuity, and independence;

communicate with people at all levels;

gain self-confidence and maturity through attention to qualities which are

needed in the world of work to prepare us;

acquire ability to work harmoniously with employers, workers and

customers; and

acquire practical knowledge, skill and attitudes on the operational aspects

of different departments in a Hotel and Restaurant establishment.

Time and Place of the On-the-Job Training

The trainee spent his On-the-Job Training (OJT) at the Tanzas Oasis Hotel and
Resort Tanza, Cavite. She finished the 240 hours of OJT from April 27, 2015 to May 30,
2015.The Tanzas Oasis Hotel and Resort is located along KM41 A. Soriano Highway,
Barangay Capipisa East, Tanza, Cavite Philippines.

THE LINKAGE ESTABLISHMENT

This includes the history of Tanza's Oasis Hotel and Resort Office its vision,
mission, objectives and management.

Background
Tanza's Oasis Hotel and Resort is Cavites only true resort destination, offering
the perfect mix of exceptional resort accommodations, service, comfort and a classic
Filipino hospitality. Just one hour away from busy life of Metro Manila, Discover a hotel
that is modern as well as classically elegant.
This Cavite resort offers the largest themed Swimming Pool in the area that will
cater adults and loved by the kids. Also, Tanza's Oasis Hotel stands as the premier
meeting center for international clientele and businessman alike with meeting, convention
and outdoor function space. Guests will experience superior luxury, subtle elegance and
personalized services and much more.
Tanzas Oasis Hotel and Resort was before Mount Sea Hotel and Resort
Capipisa. They offered the hotel and resort only for class A and class B people: P1,000.00
per head entrance to the swimming pool inclusive of free lunch. But then, the hotel and
resort didnt get popular of the high rates and the road was not good. So the board of
directors decided to have a new management and tried to make the rates affordable for all
people. And they changed the name of the hotel and resort, to gain people interest. The
Tanzas Oasis started to run the resort February 2011 andon March 2011 they fully
opened the hotel to the public.

Figure 1. Tanzas Oasis Hotel and Resort logo

Vision, Mission, and Objectives of the institution
Vision Statement. To become a top choice in business and leisure destination in Cavite,
Philippines.
Mission Statement. To delight our guest every time they visit and represent the
hospitality of Tanza, Cavite by providing quality services.
Objectives. Respect, honesty, passion and service from the heart.

Organizational Structure, Function, and Responsibilities of the Management

The General manager is responsible to manage property operations on a day to

day basis of a single property to assure optimum performance and continual improvement
in the five Key Result Areas (guest service, employees, sales/marketing, property
appearance, and profit/financial control. The Operations supervisors are the backbone of
any organization. They are responsible for the control of cash related media, receiving,
and inventory control paperwork, and the overall operational efficiency of the stores
office. Their administrative duties include; HR record keeping, new hire orientations, and
follow up on corporate directives. The Assistant General Manager (AGM) is responsible
for supporting the General Manager in the management of the entire stores operations.
The AGM is also responsible in meeting performance and profit goals. An Executive
Secretary provides administrative support to high-level officials in an organization. The
Account Executive is responsible for sales of ideas Revenue Management Solutions and
Services into the hospitality industry through a direct sales approach to independent
properties and defined chain accounts. This role is critical in scope and responsibility,
and is a key factor in achieving future revenue potential. The Front office supervisor
typically serves as the face of a hotel, He/She provides customers with a first and last
impression as both greeters of new guests and well-wishers to departing ones. The
Human Resource Manager maintains and enhances the organization's human resources by
planning, implementing, and evaluating employee relations and human resources
policies, programs, and practices. Sales Manager is responsible in meeting with clients
and arranging business deals are some of the primary job duties of hotel sales managers.
Leadership skills, a proven sales record, and presentation experience help hotel sales
managers to succeed in this stressful career. Concierge Serves as the guest's liaison for

both hotel and non-hotel services. Functions are an extension of front desk agent duties.
The Concierge supervisor assists the guest- regardless of whether inquiries concern inhotel or off-premises attractions, facilities, services, or activities. Makes reservations and
obtains tickets for flights, the theatre, or special events. The Housekeeping Manager is
responsible for planning, organizing, and developing of the overall operation of the
housekeeping department in accordance with federal, state, and local standards and
guidelines along with assuring the highest degree of quality guest care is maintained at all
times.

Alexander Ngo
General Manager

William De Las Alas

Operations Supervisor

Assistant General Manager

Ana Barbara Cantonjos

Executive Secretary

Larry Franco
Account Executive

Catherine Sanchez
Front Office Supervisor

James Sidney Dolorico

Human Resource

Susan Co
Sales Manager

Leah Dator
Sales Executive

Ernesto Belen

Ana Luisa Magbanua

Front Office in Charge

Noel Gutierrez
Concierge Supervisor

Kimson Ingel
Housekeeping
Manager

Lady Rose de Guinto

Front Officer

Mark Lester Magnifico

Concierge

Josephine De
Vera
Housekeeping
Supervisor

Michael Arlos
Purchasing
Ruby Anusencion
Front Officer

Dave Anthony
Hernandez
Concierge

Mary Rose Llona

Front Officer

Michael Montano
Concierge

Jayson Aglubat
Graphic Artist

Figure 2. Organizational structure of Tanzas Oasis Hotel and Resort

THE TRAINING AREA

Romy Enraca
Maintenance

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This section consists of structure, facilities, equipment, and standard operating

procedures of the training area.
Department Function
Inventory department is composed of 5 compartments. It is owned by the
inventory officer, cash voucher, purchaser, executive secretary, and the assistant of
inventory officer. It is sub- divided into two sections namely, the admin office and the
kitchen stock room. It is the place where products are being stored and used for the
events and functions of different occasions. It also receives, stores, and issue materials,
equipment and other items from stockroom, warehouse, or storage yard. It has records
and compilation of stock reports.
Structure
Tanzas Oasis Hotel and Resort Tanza, Cavite located along KM41 A. Soriano
Highway, Barangay Capipisa East, Tanza, Cavite Philippines, is made up of pure stone
and glass. It has housekeeping department, laundry department, inventory department,
sales department, finance department, maintenance department, food and beverage
department, concierge and kitchen department (Figure 3).

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Figure 3. Faade of Tanza Oasis

Facilities
Tanzas Oasis Hotel and Resort Tanza, Cavite has 121 guest rooms, presidential
suite, 2 grand ballrooms, 9 function and meeting rooms, shang garden restaurant, sagobe
caf, swimming pool, beach side cottages, 24 hours front office service, sundry shop and
clinic. Hotel and resort are consisting of nine departments they are housekeeping
department, laundry department, inventory department, sales department, finance
department, maintenance department, food and beverage department, concierge and
kitchen department. Each department is supervised by head department. The trainee was
assigned in two departments which is inventory department.
The inventory department section has five tables. It also has five computers, three
telephones, two document printers and scanners. Two routers were used for wireless
printing documents. It also has modem for Internet connection that is used to read, write,
receive, attach and send emails. Three computers were used to encode and scan
documents such as financial statements.

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The record office has one table. Nine filing cabinets were used to store financial
statements, sales records, certificates and award, receipt and other forms and area which
were there are one computer use for compiling the soft copy documents.

Figure
4.

Inventory department floor plan

Tools and Equipment
The following are the equipment used by the trainee during her OJT:
Computer/Laptop. This was used in encoding sales of records.
External hard disk drive. This was used to back up important documents that
were stored on a computer.
Filing cabinet. This was used to store and organize records.
Flash drive. This was used to store computer information.
Printer. This was used to print the costing list.
Scanning machine. This was used to create copies of different forms and store in
the computer.

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Xerox machine. This was used to reproduce documents such as purchase and
requisition form, delivery, miscellaneous, cash invoice and sales invoice receipt.
Log book. This was used to compile the records of new delivered products.
Standard Operating Procedure of the Inventory Department
A. Receiving Goods and Supplies
1. Documentation trail for each item that is received
2. Visual inspection of every item in each shipment.
3. Damaged or any order that does not match the bill-of-lading should be
refused.
4. Document shipping orders when items are broken or incomplete.
5. Document every item that moves through passes into your storage
facility.
B. Storage and Control
1. Products must be kept at certain temperatures.
2. Monitor inventory for rotation requirements.
C. Scheduling and Rotation
1. Establish inspection dates for every item in your facility.
2. Inspect for expiration dates.
3. Item that is expired must be disposed of and documented to show the
loss.
4. After checking the expiration date put the newly arrived product at the
back of the previous goods

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D. Storage Facility Security

1. Make sure
2. Sort the file in ascending order.
3. Properly file the documents according to lot number, name, and estate.

THE TRAINING EXPERIENCES

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This section includes the trainees tasks performed, observations and insights
during her On-the-Job Training.
Task Performed
During her training, she learned and experienced in the following different tasks;
Arranging of products. The trainee rearranged and move products on a first in
first out (FIFO) basis.

Figure 5. The trainee while arranging the products.

Receiving Request. The trainee observed how the inventory department handles
the process by means of serving the kitchen staffs request, from the stockroom to kitchen.

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Figure 6. The trainee while receiving request.

Portioning. The trainee was assigned to portion flour to one kilo and to label
them after.

Figure 7. The trainee while portioning flour.

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Recording of sales. The trainee recorded the list of sales in the inventory
department and compiled the different receipt like delivery receipts, miscellaneous, cash
voucher and sales invoice.
Making phone calls. The trainee answered phone calls from different
departments on important matter and asked some information about foods costing.
Arranging of files. The trainee arranged the requisition form of different
department based on the date of the events - ala Carte, banquette, e-meal, kitchen,
canteen, housekeeping, concierge, and front office.

Figure 8. The trainee while recording of sales.

Observed Strengths and Weakness of the Training Area

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The trainee noticed that entire employees in Tanzas Oasis Hotel and Resort are
friendly and joyful. They communicated well the trainee. She consulted them whenever
she has questions or needed their assistance. Through this, she was able to build selfconfidence and become responsible in performing tasks assigned to her. The Employees
are working as one family to achieve their common goal. They respect one another all the
time. They always greet the clients, employees, and officials.
The trainee observed that the stock clerk and stock man work independently and
in harmony. They work as a team to complete tasks. The author observed that the main
problem of the department was the lack of employees that may perform everyday task.
The trainee encountered different complaints from the customers regarding the
price of the different products.
Insights
The trainee suggests that the hotel should improve their facilities and equipment
not only for the staff but most especially for the people that checked-in in the hotel. The
staff must know that they need to take an eye on facilities and equipment. They should
request to the Purchasing Department anything for the operation. It is important to
upgrade other facilities for better and faster transactions in the hotel. The trainee also
suggests that the stock clerk or stockman needs to be more responsible on writing the
delivery receipt on delivery logbook so that the inventory officer can monitor the
different products that the Stock clerk or stock man received.
The trainee suggests that the hotel should have freezer in the convenience store
located at the beach so that the guests will not have any complaint or problem. To avoid
misunderstandings, the seller must encourage and convince the customer through saying ,

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Its a hotel price po maam and sir. The seller must convince the customer by
explaining that if they want to find some affordable prices, a store far from the hotel is a
viable option.

SUMMARY

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The trainee started her On the Job Training on April 27, 2015 at the Tanzas Oasis
Hotel and Resort located along KM41 A. Soriano Highway, Barangay Capipisa East,
Tanza, Cavite Philippines. She started her training and was assigned as a stock clerk and
worked with the staff of inventory department. In her training hours, she was assigned as
stock clerk at the inventory department. She learned how to rearrange and move products
through First in First out (FIFO) basis. Some of the works experienced are selling in the
beach store under the inventory department, putting products in their proper place,
cleaning and polishing the stockroom. During her training, she learned how to market
products to potential customers.
She also experienced to arrange the different receipts- delivery receipt,
miscellaneous receipt, cash invoice and sales invoice receipt and different requisition
form of employees for their different events of the hotel- ala Carte, banquette, e-meal,
kitchen, canteen, housekeeping, concierge, and front office according on its date. She
learned how to prepare different products for the costing of AM snack, breakfast, lunch.
PM Snack, and dinner of the employees.
She realized that this training is one of the best ways to experience the real world.
She realized that training enhanced her skills and ability that she can use for her career.
During break time, all employees laughed together, she was comfortable with her trainer
as they always play chess during break time. She left the institution satisfied and happy
for a job well-done.

REFERENCES

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Tanzas Oasis Hotel and Resort. Retrieved from http://tanzaoasis.com/facilities-services

Schofield, K. (2000). Fully on-the-job training Retrieved from
http://www.meester-gezel.nl/doc/OJT_training_on_the_job.pdf

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APPENDICES