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    Chapter Two Review Questions 1 PDF

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    Mae Adorm
    The document contains Hoang Kim Khanh Nguyen's responses to 11 chapter review questions about hotel organization and management. Some key points addressed include: 1) The purpose of a hotel's mission statement and the three groups it should address. 2) How an organization chart shows employee relationships and why it needs flexibility. 3) Which hotel departments are typically revenue centers and support centers. 4) The main divisions typically found in full-service hotels and how limited-service hotels may differ. 5) How the front office interacts with other divisions and why some front offices can't divide duties by function.

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    Chapter Two Review Questions 1 PDF

    Uploaded by

    Mae Adorm
    106 views5 pages
    The document contains Hoang Kim Khanh Nguyen's responses to 11 chapter review questions about hotel organization and management. Some key points addressed include: 1) The purpose of a hotel's mission statement and the three groups it should address. 2) How an organization chart shows employee relationships and why it needs flexibility. 3) Which hotel departments are typically revenue centers and support centers. 4) The main divisions typically found in full-service hotels and how limited-service hotels may differ. 5) How the front office interacts with other divisions and why some front offices can't divide duties by function.

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    The document contains Hoang Kim Khanh Nguyen's responses to 11 chapter review questions about hotel organization and management. Some key points addressed include: 1) The purpose of a hotel's mission statement and the three groups it should address. 2) How an organization chart shows employee relationships and why it needs flexibility. 3) Which hotel departments are typically revenue centers and support centers. 4) The main divisions typically found in full-service hotels and how limited-service hotels may differ. 5) How the front office interacts with other divisions and why some front offices can't divide duties by function.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    106 views5 pages

    Chapter Two Review Questions 1 PDF

    Uploaded by

    Mae Adorm
    The document contains Hoang Kim Khanh Nguyen's responses to 11 chapter review questions about hotel organization and management. Some key points addressed include: 1) The purpose of a hotel's mission statement and the three groups it should address. 2) How an organization chart shows employee relationships and why it needs flexibility. 3) Which hotel departments are typically revenue centers and support centers. 4) The main divisions typically found in full-service hotels and how limited-service hotels may differ. 5) How the front office interacts with other divisions and why some front offices can't divide duties by function.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 5

    Hoang Kim Khanh Nguyen

    HAMG-1313.XP2

    Mr. Tobin

    04/02/19

    Chapter Two Review Questions

    1. What is the purpose of a hotel’s mission statement? What are the three groups of people

    whose interests should be addressed in a hotel mission statement?

    -The purpose of a hotel’s mission statement is to define the initial motives of the

    company, and to set the common purposes of the different role of the employees.

    -The three groups of people should be addressed in a hotel mission statement are:

    +Guests

    +Managers

    +Employees

    2. How do a hotel’s goals relate to its mission statement and to departmental and divisional

    goals and strategies?

    All the departments in the hotel always work together to achieve the hotel’s goals. The

    goals are supported by specific strategies and tactics.

    3. How does an organization chart show employee reporting and consulting relationships?

    Why should an organization chart be flexible?


    The chart shows the relationship of the positions that fits in the organization. The

    organization chart should be flexible because the duties and responsibilities of the

    employees can be changed depending on their qualification. It should be reviewed and

    revised yearly.

    4. Which hotel departments and divisions are typically classified as revenue center? Why?

    -Revenue Center:

    +Front Office

    +Food and Beverage Outlets

    +Catering

    +Room Service

    +Retail Stores

    -The reason is because they sell goods and services to the customers, and help to generate

    maintain the revenue of the hotel.

    5. Which hotel departments and divisions are typically classified as support center? Why?

    -Support Center:

    +Housekeeping

    +Accounting

    +Engineering and Maintenance

    +Human Resource
    -The reason is because they support the revenue center as well generate the venue in

    some parts.

    6. What main divisions are typically found in the organization of a full-service hotel?

    The divisions are typically found in the full-service hotel are Rooms, Front Office,

    Food&Beverage, Sale and Marketing, Accounting, Engineering, Security, Human

    Resource, and it can include Casino, Retail, and Recreation.

    7. How may a limited-service hotel differ in its organization from a full-service hotel?

    The limited-service hotels can combine divisions together, or they may not need some

    certain divisions because they don’t offer those.

    8. How does the front office interact with the rest of the rooms division and the other main

    divisions in a full-service hotel?

    The front office communicate directly with the managers of the rest of the division to

    make sure that they satisfy the customers. It is the nerve center of the hotel, and does jobs

    such as updating room availabilities from housekeeping, VIP amenities with concierge,...
    9. Why is it impossible for some front offices to divide employee duties according to

    function?

    It depends on the size of the hotels. The big hotel will have a lot of people to perform in

    one things to make it perfectly; in contrast, in the small hotel, it can be just one person

    that does multiple jobs.

    10. What are the three traditional front office work shifts? What variations on the traditional

    workweek might a hotel adopt?

    -The three traditional front office work shifts:

    + 7am- 3pm

    + 3pm-11 pm

    + 11pm-7am

    -A hotel may have flexible work shifts so that the employees can have more various

    choices to fill their 40 hours. The employees can work 10 hours in one day, and then

    work just 6 hours in the other day, or they can work any day in the week as long as they

    work enough 40 hours.

    11. How are job descriptions typically used? How do they differ from job specifications?

    -The job description is used to evaluate job performance, help with training, ensure each

    task is performed. Basically, it describes the duties and tasks that are required for each

    position.
    -The job specification differs from the job descriptions is that it more about the

    employees than task. It lists the traits and skills that the employees need to perform to be

    successful.

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