Technical Education and Skills Development Authority

APARRI POLYTECHNIC INSTITUTE

TRAINEE’S RECORD BOOK

I.D.

Trainee’s No. 2016001

NAME: LORETO I. BELANGO

QUALIFICATION: FOOD AND BEVERAGE NC II

TRAINING DURATION: 436 hours

TRAINER: JENNY FAITH MARIE B. ABELLA

Instructions:

This Trainees’ Record Book (TRB) is intended to serve as record of all

accomplishment/task/activities while undergoing training in the industry. It
will eventually become evidence that can be submitted for portfolio
assessment and for whatever purpose it will serve you. It is therefore
important that all its contents are viably entered by both the trainees and
instructor.
The Trainees’ Record Book contains all the required competencies in
your chosen qualification. All you have to do is to fill in the column “Task
Required” and “Date Accomplished” with all the activities in accordance with
the training program and to be taken up in the school and with the guidance
of the instructor. The instructor will likewise indicate his/her remarks on the
“Instructors Remarks” column regarding the outcome of the task
accomplished by the trainees. Be sure that the trainee will personally
accomplish the task and confirmed by the instructor.
It is of great importance that the content should be written legibly on ink.
Avoid any corrections or erasures and maintain the cleanliness of this
record.
This will be collected by your trainer and submit the same to the
Vocational Instruction Supervisor (VIS) and shall form part of the permanent
trainee’s document on file.

THANK YOU.
NOTES:

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BASIC COMPETENCIES Unit of Competency: 3 Practice career professionalism
Unit of Competency: 1 Participate in workplace communication NC Level II
NC Level II Learning Outcome Task/Activity Date Accomplished Instructors
Learning Outcome Task/Activity Required Date Instructors Required Remarks
Accomplished Remarks Integrate personal
Obtain and convey objectives with
workplace information organizational goals

Participate in workplace Set and meet work

meetings and discussions priorities

Complete relevant work Maintain professional

related documents growth and development

Loreto I. Belango Jenny Faith Marie B. Abella Loreto I. Belango Jenny Faith Marie B. Abella
Trainee’s Signature Trainer’s Signature Trainee’s Signature Trainer’s Signature

Unit of Competency: 2 Work in team environment

NC Level II Unit of Competency: 4 Practice occupational health and safety procedures
Learning Outcome Task/Activity Required Date Instructors NC Level II
Accomplished Remarks Learning Outcome Task/Activity Date Accomplished Instructors
Describe team role and Required Remarks
scope Identify hazards and risks

Identify own role and Evaluate hazards and

responsibility within team risks

Work as a team member Control hazards and risks

Maintain occupational
Loreto I. Belango Jenny Faith Marie B. Abella health and safety
Trainee’s Signature Trainer’s Signature awareness

Loreto I. Belango Jenny Faith Marie B. Abella

Trainee’s Signature Trainer’s Signature
COMMON COMPETENCIES
Unit of Competency: 1 Develop and update industry knowledge
NC Level II Unit of Competency: 4 Perform workplace safety practices
Learning Outcome Task/Activity Required Date Instructors NC Level II
Accomplished Remarks Learning Outcome Task/Activity Required Date Instructors
Seek information in the Accomplished Remarks
industry Follow workplace
procedures for health,
Update industry knowledge safety and security
practices

Loreto I. Belango Jenny Faith Marie B. Abella Deal with emergency

Trainee’s Signature Trainer’s Signature situations

Unit of Competency: 2 Observe workplace hygiene procedure Maintain safe personal

NC Level II presentation standards
Learning Outcome Task/Activity Required Date Instructors
Accomplished Remarks
Loreto I. Belango Jenny Faith Marie B. Abella
Follow hygiene procedures Trainee’s Signature Trainer’s Signature

Identify and prevent hygiene

risks Unit of Competency: 5 Provide effective customer service
NC Level II
Learning Outcome Task/Activity Required Date Instructors
Loreto I. Belango Jenny Faith Marie B. Abella Accomplished Remarks
Trainee’s Signature Trainer’s Signature Greet customer

Identify customer needs

Unit of Competency: 3 Perform computer operations
NC Level II Deliver service to customer
Learning Outcome Task/Activity Required Date Instructors
Accomplished Remarks Handle complaints,
Plan and prepare for task to evaluation and
be undertaken recommendations

Input data into computer

Loreto I. Belango Jenny Faith Marie B. Abella
Access information using Trainee’s Signature Trainer’s Signature
computer

Produce/output data using

communication system

Maintain computer
equipment and systems

Loreto I. Belango Jenny Faith Marie B. Abella

Trainee’s Signature Trainer’s Signature
CORE COMPETENCIES food and beverage
Unit of Competency: 1 Prepare the dining room/restaurant area for service orders (2.3-1)
NC Level II
Learning Outcome Task/Activity Required Date Instructors Liaise between kitchen and Perform Task Sheet on Sept. 20
Accomplished Remarks service areas Procedure in Liaising
Take table reservations Perform Task Sheet on Sept. 13 between kitchen and
Procedure in Taking service areas(2.4-1)
table reservations
(1.1-1)
Loreto I. Belango Jenny Faith Marie B. Abella
Prepare service stations and Perform Task Sheet on Sept. 14 Trainee’s Signature Trainer’s Signature
equipment Procedure in Preparing
service stations and
equipment Unit of Competency: 3 Promote food and beverage products
(1.2-1) NC II
Learning Outcome Task/Activity Required Date Instructors
Set-up the tables in the Perform Task Sheet on Sept. 15 Accomplished Remarks
dining area Procedure in Setting up Know the product Perform Task Sheet on Sept. 21-22
the tables in the dining Procedure in Knowing
area the product
(1.3-1) (3.1-1)

Set the mood/ambiance of Perform Task Sheet on Sept. 16 Undertake Suggestive selling Perform Task Sheet on
the dining area Procedure in Setting the Procedure in Sept. 23
mood/ambiance of the Undertaking suggestive
dining area selling (3.2-1)
(1.4-1)
Carry out upselling Perform Task Sheet on Sept. 24
strategies Procedure in Carrying
Loreto I. Belango Jenny Faith Marie B. Abella out upselling
Trainee’s Signature Trainer’s Signature strategies(3.3-1)

Unit of Competency: 2 Welcome guests and take food and beverage orders Loreto I. Belango Jenny Faith Marie B. Abella
NC II Trainee’s Signature Trainer’s Signature
Learning Outcome Task/Activity Required Date Instructors
Accomplished Remarks
Welcome and greet guests Perform Task Sheet on Sept. 17
Procedure in Welcoming
and greeting guests
(2.1-1)

Seat the guests Perform Task Sheet on Sept. 18

Procedure in Seating the
guests (2.2-1)

Take food and beverage Perform Task Sheet on Sept. 19

orders Procedure in Taking
Unit of Competency: 4 Provide food and beverage services to guests Present and serve food and Perform Task Sheet on
NC II beverage orders to guests Procedure in Presenting Oct.03
Learning Outcome Task/Activity Required Date Instructors and serving food
Accomplished Remarks beverage orders to
Serve food orders Perform Task Sheet on Sept. 25 guests (5.1-3)
Procedure in Serving Oct. 04
food orders Present room service Perform Task Sheet on
(4.1-1) account Procedure in Presenting
room service account
Assist the diners Perform Task Sheet on Sept. 25-26 (5.1-4)
Procedure in Assisting Oct. 05
the diners (4.2-1) Perform Task Sheet on
Clear away room service Procedure in Clearing
Perform banquet or catering Perform Task Sheet on Sept. 27 equipment away room service
food service Procedure in Performing equipment (5.1-5)
banquet or catering food
service (4.3-1)

Serve Beverage Orders Perform Task Sheet on Sept. 28 Loreto I. Belango Jenny Faith Marie B. Abella
Procedure in Serving Trainee’s Signature Trainer’s Signature
beverage orders (4.4-1)

Unit of Competency: 6 Receive and handle guest concerns

Conclude food service and Perform Task Sheet on Sept. 29 NC II
close down dining area Procedure in Learning Outcome Task/Activity Required Date Instructors
Concluding food service Accomplished Remarks
and closing down dining Listen to the complaint Perform Task Sheet on Oct. 06
area (4.5-1) Procedure in Listening
to the complaint (6.1-1)

Loreto I. Belango Jenny Faith Marie B. Abella Apologize to the guest Perform Task Sheet on
Trainee’s Signature Trainer’s Signature Procedure in Oct. 07
Apologizing to the
guests (6.2-1)
Unit of Competency: 5 Provide room service
NC II Take proper action on the Perform Task Sheet on Oct. 08
Learning Outcome Task/Activity Required Date Instructors complaint Procedure in Taking
Accomplished Remarks proper action on the
Take and process room Perform Task Sheet on Oct. 01 complaint (6.3-1)
service orders Procedure in Taking
process room service Record complaint Perform Task Sheet on Oct. 09
orders (5.1-1) Procedure in Recording
complaint (6.4-1)
Set up trays and trolleys Perform Task Sheet on Oct. 02
Procedure in Setting up
trays and trolleys (5.1-2) Loreto I. Belango Jenny Faith Marie B. Abella
Trainee’s Signature Trainer’s Signature