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General Description......................................................................................................... 1
System Specification & Function ................................................................................... 2
2.1 Basic Specification ................................................................................................. 2
2.2 System Specifications ........................................................................................... 2
2.3 Electrical & Other Specifications ......................................................................... 3
2.4 System Features List............................................................................................. 4
Preparation & Note for the System Installation ........................................................... 5
3.1 Preparation for System Installation ..................................................................... 5
3.2 Special Requirements for Installation Environment .......................................... 5
3.3 Equipment Remarks .............................................................................................. 5
EW20 PCB & Cabinet Layout ........................................................................................ 6
4.1 Three-View Drawing Of EW20 ............................................................................. 6
4.2 EW20 Mother Board Unit (E8MBUA).................................................................. 7
4.3 EW20 Expansion Unit (E8EPUA) ........................................................................ 8
System Program Setting................................................................................................. 9
5.1 System Program Command ................................................................................. 9
5.2 System Reset ......................................................................................................... 9
5.3
5.4
5.5
5.6
5.7
5.8
5.9
5.10

CO line Connection Setting .................................................................................. 9

Answer Mode for CO Line Incoming ................................................................... 9
Record/Play of the Voice Announcement......................................................... 10
Ringing Extension Assignment .......................................................................... 11
1st Operator Extension Setting ........................................................................... 11
2nd Operator Extension Setting .......................................................................... 11
Extension COS (Class of Service) Assignment .............................................. 11
Extension No. Length Setting ............................................................................ 12

5.11 Extension Number Setting .................................................................................. 12

5.12 System Password Changing .............................................................................. 13
5.13 CO Line Hunting Code Setting .......................................................................... 13
5.14
5.15
5.16
5.17
5.18
5.19

Availability of Ext. to Access CO Line ............................................................... 13

Prohibited Code Setting ...................................................................................... 13
Special Local Call No. Setting ............................................................................ 13
Forced Account Setting ....................................................................................... 14
1st Landline Prefixed Number Setting ............................................................... 14
2nd Landline Prefixed Number Setting .............................................................. 14

5.20
5.21
5.22
5.23
5.24

Flash Time Setting ............................................................................................... 15

To switch between Internal/External Music ...................................................... 15
Fax Extension Setting ......................................................................................... 15
Door Phone Setting ............................................................................................. 15
Transfer Indication Tone Selecting for DISA Calls .......................................... 16

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5.25
5.26
5.27
5.28
5.29
5.30
5.31
5.32

System On-Hold Music Selecting ...................................................................... 16

Auto Attendant Response Time Setting ........................................................... 16
DISA No Dialing Processing Mode.................................................................... 17
Manager and Secretary Pair Setting ................................................................. 17
Emergency Call Setting ...................................................................................... 17
Multiple CO Hunting Code Setting .................................................................... 18
Hot Line Setting .................................................................................................... 18
Reserved ............................................................................................................... 18

5.33
5.34
5.35
5.36
5.37

Speed Dialing Setting .......................................................................................... 18

Reserved ............................................................................................................... 19
Enable/Disable 1st Landline Prefixed Number................................................. 19
Reserved ............................................................................................................... 19
Clear the Extension No. ...................................................................................... 19

5.38 Extension Group Setting ..................................................................................... 19

5.39 Remote Programming ......................................................................................... 20
SLT Extension Operation.............................................................................................. 20
6.1 Make an Intercom Call ........................................................................................ 20
6.1.1 Common Intercom Call ............................................................................. 20
6.1.2 Call The Operator Extension ................................................................... 20
6.1.3 Intercom Callback ...................................................................................... 20
6.1.4 Call the Extension Group ......................................................................... 21
6.2 Make An External Call ......................................................................................... 21
6.2.1 CO Line Hunting ........................................................................................ 21
6.2.2 Hot CO Line ................................................................................................ 21
6.2.3 Trunk Queuing Callback ........................................................................... 22
6.2.4 Last Number Redialing ............................................................................. 22
6.2.5 CO Line Flash ............................................................................................ 22
6.3 Call Transfer / Pickup / Forward/Call Hold / Retrieve the Held Call............. 22
6.3.1 Call Transfer ............................................................................................... 23
6.3.2 Call Pickup .................................................................................................. 23
6.3.2.1 Directed Call Pickup .................................................................... 23
6.3.2.2 General Call Pickup..................................................................... 23
6.3.3 Call Hold / Retrieve the Held Call ........................................................... 24
6.3.4 Call Forward / Do-Not-Disturb ................................................................. 24
6.3.4.1
6.3.4.2
6.3.4.3
6.3.4.4
6.3.4.5

CONTENT

Forward All Call ............................................................................ 24

Forward The Call When Busy .................................................... 24
Forward The Call When No Answer ......................................... 24
Intercom Call Forward to External Number ............................. 25
Do-Not-Disturb ............................................................................. 25
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Inquiry .................................................................................................................... 26
6.4.1 Extension Port No. & Extension No. Inquiring ...................................... 26
6.4.2 System Software Version Inquiring ......................................................... 26
6.5 Forced Account Code .......................................................................................... 26
6.5.1 Use Individual Account ............................................................................. 26
6.5.2 Individual Account Password Changing ................................................. 26
6.6 Three-Way Conference ....................................................................................... 27
6.7 Call Split................................................................................................................. 27
Appendix: Settings & Operation .......................................................................... 28

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1

EW

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General Description

Thanks for choosing our Aristel EW20 telephone switching system.

Derived from Aristel AV-20 telephone system, EW20 is specially designed as a concise and
practical version for most users. Inheriting the characters of spatiality and reliability, EW20 is
most suitable for small office and home office with its rich practical functions. The main
difference between the EW20 and AV-20 is that, EW20 can only connect with Single Line
Telephone while AV-20 can connect with both Single Line Telephone and Key telephone.

The basic capacity of EW20 is 2 CO lines and 8 Single Line stations, and can be expanded to a
maximum of 4 CO lines and 16 Single Line stations. This User manual gives clear descriptions
of all the steps for installation and operation. If you have any queries, please contact your
authorized agent for help.

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System Specification & Function

2.1

Basic Specification

System Capacity208416
Built-in Voice Auto Attendant
CO/station lines connected by RJ-11

2.2

System Specifications

Aristel EW20

Basic Capacity

Expansion Capacity

Maximum Capacity

CO Line

Single Line Station

16

Built-in Auto
Attendant
Power Failure Transfer
Phone (PFT)

Table 1: System Specifications

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2.3

Electrical & Other Specifications

EW Series

EW20

Input AC Voltage

AC220V1550Hz

Power Adapter
Output AC Voltage
Power Consumption

25V 1A &
System

75V 0.02A

20W

Dialing

Outgoing Dialing

Tone

Signal

Intercom Dialing

Tone

Wiring Installation

CO Line

2 wires

SLT

0.85W

SLT

2 wires

System Dimensionmm

30620570mm

Working Temperature

-10~40

Working Humidity

85non-condensing

Switch Mode

SDMSpace Division Matrix

Table 2: System Electric specifications

Subject to the changes without notice.

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System Features List

Special features:

Flexible Extension Numbering with 2 to 4 digits length and the first digit is 1 - 8 at option.

The Caller ID number will be displayed no matter from the incoming lines or intercom. This
number also can be forwarded to other extension.

Up to 16 ringing extensions for the incoming calls can be assigned and display CID number.

Power Failure Transfer Phone (PFT): 4 Lines.

Built-in Auto Attendant function for greeting message up to 40 seconds.

Built-in PBX trunk line access code while EW20 connected behind external PBX.

Provides 40 groups Force Account Code in total for Toll call management.

Multi-level Toll Restriction programmable: Internal calls, Local calls, Long Distance calls and
International calls.

Provides 20 sets programmable restricted code for outgoing calls.

Self-checking of port number and extension number to facilitate the installation.

EEPROM Memory Design to ensure the programming can be saved even power failed.

Other features:

Call Pickup

Call transfer

Call forward

DND Setting

Hot Line setting

Speed Dialing

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3
3.1

Preparation & Note for the System Installation

Preparation for System Installation

Please check whether the system capacity and the quantity of phones are suitable or not.

Please prepare the necessary wires and instruments for installation.

Please carefully read this manual before installation and follow up the procedures of
installation on this manual.

3.2

Special Requirements for Installation Environment

Input AC Voltage: AC220V15

Wiring Requirements
CO Line: 2-conductor wiring
SLT Extension: 2-conductor wiring
External Music Source: 2-conductor wiring

3.3

Equipment Remarks

The system should be installed at a clean, dry and secure position, 10 centimeters above
the ground to avoid the vibration.

The location must have adequate ventilation and a temperature range between
-10~40 with a 85% non-condensing relative humidity.

The installation site should have sufficient room to mount the System along with the
necessary connecting blocks and ancillary equipment. The installation site should not be at
the area with static electricity (e.g. Dry copiers), or vibration (e.g. Heavy duty machinery).

This system must use the independent power input. The power should better not share
with other power-consumption equipment, for example: huge power-consumption machine
and be controlled directly by main switch. In addition, the location must be far away from
high frequency & noise soundings to avoid the interference from radiation EMI.

Voltage Stabilizer is recommended if the electricity supply is not so stable.

Please use the lightening-protection equipment to guarantee systems stability.

Suggest using twist wires for CO line & station line to avoid noise and interruption.

SLT wiring must be away from some other disturbance (e.g.radio wave).

Otherwise a

separate earth is required in addition to the third earth wire on the AC circuit.

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4.1

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EW20 PCB & Cabinet Layout

Three-View Drawing Of EW20

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4.2

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EW20 Mother Board Unit (E8MBUA)

1 EPU Expansion Connector

2 EPU Power Supply Connector
3 Mother Board LED
4 Fuse (250V/2A)
5 External Music Resource Connector
6 System Power Connector (USB form)
7 CO Line Ports : CO1 and CO2
8 Grounding
9 Extensions Ports: 0108 (Factory default extension No.: 801808)

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EW20 Expansion Unit (E8EPUA)

1 EPU Data Connector

2 EPU Power Connector
3 CO Line Ports: CO3 and CO4
4 Extensions Ports: 0916 (Factory default extension No.: 809816)

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5
5.1

System Program Setting

System Program Command

# * 10 + [System Password]

All settings are available only under the system program Command and can be done by any
extension.
To enter the system program Command:
(1) Off hook to hear the dial tone;
(2) Press # * 10, enter the System Password (5 digits);
(3) The system comes into the program mode while hearing the dial tone again;
(4) Enter the required setting. Hear the dial tone when setting is successful;
(5) Repeat Step (4) to continue other settings.
Note:
The default system password is 00000; Please reset the system before commencing
system program at the first time.
other settings can be continued. However, if the setting failed, you will hear a busy tone,
then please hook flash or press the Flash Key to hear a dial tone and continue the
settings.
** is to indicate all the extensions (*** for 3 digits extension number and **** for 4
digits); while 9 is to indicate all the CO lines.

5.2

System Reset

# * 20 + [System Password]

This setting is to restore all the setting values to factory default.

(1) Enter the system program Command, then press # * 20, enter the System Password
(5-digits);
(2) Dial tone is heard to confirm successful reset after a pause of about three seconds.

5.3

CO line Connection Setting

# * 11 + [CO Line No.] + [0/1]

When one channel of CO lines is not used, it must be set as not connected to keep the user
away from the access to a non-existent CO line.
(1) Enter the system program Command, then press # * 11, CO Line No., then press M;
M=0

not connected.

M=1

connected;

(2) Dial tone will be heard if the setting is successful.

Note: The default setting for all the CO lines is as connected;

5.4

Answer Mode for CO Line Incoming

# * 12 + [CO Line No.] + [Answer Mode]

Each CO line can be assigned as either of the two modes to answer the incoming calls:.
Ring the assigned extension

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Answered by auto-attendant.
(1) Enter the system program Command, then press # * 12, CO Line No. and M;
M=0

Ring the assigned extension

M=1

Answered by Auto-attendant.

(2) You will hear dial tone if the setting is successful.

Note: The factory default setting is Ring Mode

5.5

Record/Play of the Voice Announcement

# * 13 + [Record/Play: M] + [Segment: N]

When in auto-attendant mode, the system will provide voice announcement for the external
caller to directly access an extension. The users can record the message as they preferred.
There are three segments of voice announcement in total. The first is greeting message, the
second is Extension Busy Announcement and the third is No answer Announcement.
M=1

to Record message;

M=2

to Play message.

N indicates the Segment, N=1~3

Operation of recording the first segment:
(1) Enter system program Command, then press # * 13 + 1+1
1 = indicates to record and 1 = indicates the Segment 1
(2) Record the first segment of message after hearing a prompt sound Di
(3) On-hook to finish recording;
(4) Repeat the above three steps to record the massage of Segment 2 and Segment 3.
Note:
Always begin recording after the Di sound is heard.
The first segment is for greeting message such as Please dial the extension number. For
operator please dial 0.
The second is for Extension Busy Announcement, such as The extension you dialed is
busy now, please dial later or call other extension.
The third segment is for No answer Announcement, such as The extension you dialed is
no answer, please dial later or call other extension.
The Segment 2 and Segment 3 will be erased when the first Segment 1 is recorded; The
Segment 3 will be erased when the Segment 2 is recorded.
Please refer to the following suggestions while recording the message.
a. Choose a quiet environment
b. Always use handset instead of microphone (Hands free)
c. Press the hook immediately after finishing recording.

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5.6

Ringing Extension Assignment

# * 14 + [Ext. No.] + [CO Line No.] + [1/0]

Under the mode of Ringing assigned extension for incoming calls, when there is an incoming
call, the assigned extension will ring; The operator extension will ring if no ringing extension is
st

assigned. If the1 operator extension is not answered within 25 seconds, the 2

st

together. While if the 1 one is busy, the 2

nd

nd

one will ring

one will ring immediately.

To assign the Ringing Extension:

(1) Enter the system program Command, then press # * 14, Extension No., CO Line No., then
1;
(2) When the dial tone is heard, the extension is set as the ringing extension for the
corresponding Co line.
To disable the Ringing Extension:
Press # * 14Extension No., CO Line No., then 0.
To disable all the Ringing Extension:
Press # * 14and *** (or **,or **** depending on the extension No. length), CO Line No., then 0.
Note:
An extension can be set as ringing extension for more than one CO line and one CO line can be
assigned more than one ringing extension as well.

5.7

st

1 Operator Extension Setting

# * 15 + [Extension No.]
st

One extension can be set as operator extension. Extension 801 is set as the 1 operator
extension under factory default setting.
(1) Enter the system program Command, then press # * 15, followed by the Extension No.
(2) Dial tone will be heard if the setting is successful.
st

To cancel the 1 operator extension setting: Press # *15, then #

5.8

nd

Operator Extension Setting

# * 16 + [Extension No.]

nd

st

The 2 operator extension serves as the backup of the 1 attendant extension.

(1) Enter system program Command, then press # * 16, followed by the Extension No.
(2) Dial tone will be heard if the setting is successful.
nd

To cancel the 2

5.9

operator extension setting: Press # *16 then #

Extension COS (Class of Service) Assignment

# * 17 + [Ext. No.] + [Ext. COS]

Each Extension can be assigned one of the six COSs.

(1) Enter system program Command, then press # * 17, Extension No., then Ext. COS M;
M=1

can dial intercom calls only;

M=2

can dial local call (number not prefixed by 0) except Special local call and restricted
by Prohibited Code;

M=3

can dial all the local call, but restricted by Prohibited Code;

M=4

can dial STD long distance call (number prefixed by 0 except 00), but restricted

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by Prohibited Code;

M=5

Only restricted by Prohibited Code;

M=6

No dialing restriction.

(2) Dial tone will be heard for successful setting.

Note:
COS1 to COS5 are all restricted by Prohibited Code. Please refer to 5.15 the Prohibited
Code setting.
The default value of all the extensions COS is 5.

5.10 Extension No. Length Setting

# * 18 + [Ext. No. Length I] + #

The extension number length can be set as 2 digits, 3 digits or 4 digits.

(1) Enter the system program Command, then press # * 18, and I, then #
I = 2the extension number length is 2 digits;
I = 3the extension number length is 3 digits;
I = 4the extension number length is 4 digits.
(2) Dial tone will be heard for successful setting.
Note:
When the setting is done, all the extension number are restored to factory default value:
11~26 for 2 digits, 801~816 for 3 digits, while 8001~8016 for 4 digits.
The default value of extension number length is 3 digits, i.e 801~816

5.11 Extension Number Setting

# * 19 + [Ext. Port No. 1] + [Ext. No. 1]+*+ [Ext. Port No. 2]

+ [Ext. No. 2]+*++ [Ext. Port No. N] + [Ext. No. N] + * + #

This setting is to assign an extension number to each extension port. Extension number can be
flexibly assigned within 10 to 89, 100 to 899, or 1000 to 8999 after the extension number length
is defined.
(1) Enter the system program Command, then press # * 19, Extension Port No. and
Extension No., then * to finish the setting of current Extension Port and to the setting of
next Extension Port. Repeat the above process to continue the other Extension Ports
setting
(2) Press # to exit the Extension Number Setting and hear the dial tone.
Note:
The Extension Port Number is a fixed number from 01 to 16.
A busy tone is heard to deny the current extension port setting if the extension number has
already been assigned to other extension port. When this happen, just Flash or Recall to
hear the dial tone and remain in program mode.

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5.12 System Password Changing

#*21 + [New System Password]

(1) Enter the system program Command, then press # * 21, then enter 5-digits for the new
password.
(2) Dial tone will be heard for successful setting.

5.13 CO Line Hunting Code Setting

# * 22 + [9 or 0]

The CO line hunting code can be set as 9 or 0. The default setting is 9.

(1) Enter the system program Command, then Press #*22, then 9 or 0;
(2) Dial tone will be heard for successful setting.
Note:
When either 9 or 0 is set as CO line hunting code, the other digit is automatically set as access
code for operator extension.

5.14 Availability of Ext. to Access CO Line

# * 23 + [Ext. No.] + [CO Line No.] + [1/0]

This setting is to define the availability of an extension to access a specific CO line.

To enable the availability:
(1) Enter the system program Command, then press # * 23, Extension No., CO Line No., then
1;
** is to indicate all the extensions (*** for 3 digits extension number and **** for 4 digits);
while 9 is to indicate all the CO lines;
(2) Dial tone will be heard for successful setting
To disable the availability:
(1) Enter the system program Command, Press # * 23, Extension NO., CO Line No. then 0;
(2) Dial tone will be heard for successful setting.
Note: Each extension is entitled to access all the CO Line as the factory default.

5.15 Prohibited Code Setting

# * 24 + [Group No.] + [Prohibited Code] + #

This system provides Maximum 20 groups of prohibited code.

(1) Enter the system program command, then press # * 24, Group No. (01~20), Prohibited
Code, then #;
(2) Dial tone will be heard for successful setting.
Note:
To cancel one group of prohibited code: Press # * 24, Group No., then #.
To cancel all the prohibited code: Press # * 24, **, then #.

5.16 Special Local Call No. Setting

#*25 + [Group No.] + [Special Local Call No.] + #

The system provides Maximum 30 groups of special local call number with a maximum length of
5 digits.
(1) Enter the system program Command, then press # * 25, Group No. (01~30), Special local

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call number, then #;

(2) Dial tone will be heard for successful setting
Note:
To cancel one group of special Local Call: Press # * 25, Group No., then #.
To cancel all the special Local Call: Press # * 25, **, then #.

5.17 Forced Account Setting

# * 26 + [Individual ID][Individual PW] + [COS]

Forced account consists of a 2-digits ID and a 4-digits Password. Each forced account is
assigned a Class of Service Level. Forced account let you temporarily override an extensions
toll restriction. This system provides Maximum 40 groups of forced account.
(1) Enter the system program Command, then Press # * 26, Individual ID (01~40) , individual
passwordthen COS;
(2) Dial tone will be heard for successful setting.
Note:
Please refer to 5.9 Extension COS Assignment for COS definition.
To cancel all the forced account: # * 26 + ** + #.
st

5.18 1 Landline Prefixed Number Setting

st

# * 27 + [1 Landline Prefixed Number] + #

This setting is to set a prefixed number, which can be automatically added to the front of all the
dialed outgoing number.
st

(1) Enter the system program Command, then Press # * 27, entering the 1 landline prefixed
Number (Maximum 4 digits), then #;
(2) Dial tone will be heard for successful setting.
Note:
The factory default value of 1 landline prefixed number is None.
st

To cancel the 1 Prefixed Number: # * 27 + #.

st

nd

5.19 2

Landline Prefixed Number Setting

# * 28 + [2

st

Besides the 1 prefixed number, this setting is to set 2

nd

nd

Landline Prefixed Number] + #

prefixed number, which can be

automatically added to the front of the dialed number with 0 initial, that is long distance call. The
nd

st

2 prefixed number is added after the 1 prefixed number .

(1) Enter the system program Command, then Press # * 28, entering the 2

nd

landline prefixed

Number (Maximum 10 digitsthen #;

(2) Dial tone will be heard for successful setting.
Note:
*can be inserted between the prefixed number to stand for a pause of 2 seconds.
The factory default value of 2 landline prefixed number is None.
nd

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To cancel the 2 Landline Prefixed Number: # * 28 + #.
nd

5.20 Flash Time Setting

# * 29 + [Duration Time]

(1) Enter the system program Command, then press # * 29, then I, I is to indicate the duration
and it could be set 3 ~ 9,
I = 3 ( 100~300ms), I = 4 ( 100~400ms), I = 5 ( 100~500ms ), I = 6 ( 100~600ms),
I = 7 (100~700ms) , I = 8 ( 100~800ms), I = 9 ( 100~900ms ),
(2) Dial tone will be heard for successful setting.
Note: The default value is (100 ~ 600ms)

5.21 To Switch Between Internal/External Music

# * 30 + [0/1]

To select Internal or External Music sources.

(1) Enter the system program Command, then press # * 30, then I;
I=0

Internal Music

I=1

External Music

(2) Dial tone will be heard for successful setting.

Note: Default is internal music

5.22 Fax Extension Setting

# * 31 + [Fax Ext. No.]

When a fax extension is set, the external caller can dial 9 to directly access the fax extension
under auto-attendant voice announcement.
(1) Enter the system program Command, then Press # * 31, then Fax Extension Number
(2) Dial tone will be heard for successful setting.
Note:
No fax extension is set when factory out. To cancel Fax Extension: # * 31 + #.
After a fax extension is set, It is recommended to add the message for fax please dial 9
into the Voice Announcement.

5.23 Door Phone Setting

#*32+[1/2]+ [0/1]+[Door Phone Ext. No.]+*+[Ext. No. of Ringing

Ext. 1]+*+[ Ext. No. of Ringing Ext. 2]+*+...+[ Ext. No. of Ringing Ext. n]+*+#
Up to 2 door phone can be set in the system. Each door phone can have more than one
st

ringing extensions. If no ringing extension is set here, the 1 operator extension will be the
default ringing extension. When one extension is set as door phone, it will automatically call its
ringing extension(s) when hook on.
(1) Enter the system program Command, then press #*32, Sequence No. of Door Phone (1
st

or 2), Ringing mode for the ringing extensions(0 or 1, 0 means only the 1 available ringing
extension rings, 1 means all the ringing extensions rings together), Door Phone Ext. No.
and * to finish the setting of Door Phone, then Ext. No. of Ringing Ext. 1 and * to finish
st

assigning the 1 ringing extension for the door phone, Repeatedly press Ext. No. of

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Ringing Ext. and * to assign more ringing extensions for the door phone

(2) Press # to exit the Extension Number Setting and hear the dial tone.
To Cancel Door Phone:
# * 32, Sequence No. of Door Phone (1 or 2), then #.
Note:
When one or more of the ringing extensions are set as Call Forward, Door phone call will
st

be forwarded according to the Call Forward setting of the 1 ringing extension which is set
Call Forward.
If extension is set as a door phone, then you cant ring the door phone ext. from internal ext.

5.24 Transfer Indication Tone Selecting for DISA Calls

# * 33 + [CO Line No.] + [0/1]

When an external call comes in, the transfer indication Tone can be either the On-Hold Music or
the Ring Back Tone.
(1) Enter the system program Command, then press # * 33, CO Line No. (9 is to indicate all
the CO lines), then I
I=0: To set the Indication Tone as Ring Back Tone
I=1: To set the Indication Tone as On-Hold Music
(2) Dial tone will be heard for successful setting.
Note: The factory default value is Ring Back Tone.

5.25 System On-Hold Music Selecting

# * 34 + [Music No. M]

The system provides 8 kinds of On-Hold music, and the user can select one of them at their
option.
(1) Enter the system program Command, then press # * 34, then the Music No. MM = 1-8
(2) Dial tone will be heard for successful setting.
Note: The user may listen to all the On-hold music by the following command: Off hook, press *
7, and the Music No. M (M=1-8).

5.26 Auto Attendant Response Time Setting

# * 35 + [CO Line No.] + [Time]

When there is no CID function needed, this setting can be used to accelerate the response of
auto attendant. When the time is set as 0, the auto-attendant will respond once the ring current
is detected and ignores the detection of the CLI number. The time is also used as the
maximum CLI number detection time.
(1) Enter the system program Command, then press # * 35, then CO Line No. and Time. Time =
012,9 seconds.
(2) Dial tone will be heard for successful setting.
Note: The default value of the time is 6 seconds.

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5.27 DISA No Dialing Processing Mode

# * 36 + [0/1]

If DISA call is answered by the system and no digits are entered, the system will transfer the call
to the operator extension or terminate the call according to the setting.
(1) Enter the system program Command, then press # * 36, then the Processing Mode (Mode
= 0 or 1
Mode = 0, Transfer the call to the operator (default M = 0)
Mode = 1, Terminate the call
When Mode = 0, the system will terminate the call if no digits are entered for 3 times
consecutively under voice announcement.
(2) Dial tone will be heard for successful setting.
Note: The default value is 0 (Transfer the call to the operator)

5.28 Manager and Secretary Pair Setting

# * 37+ [ Manager Ext. No.] + [Secretary Ext.

No.]
When two extensions are set as manager and secretary pair, an external call through auto
attendant to the manager extension will be transferred to the secretary extension while the
internal call is done as normal.
(1) Enter the system program Command, then press # * 37, then Manager Ext. No. and
Secretary Ext. No.
(2) Dial tone will be heard for successful setting.
To cancel Manager and Secretary Pair
Under the system program mode, Press # * 37, then Manager Ext. No. and #

5.29 Emergency Call Setting

# * 38 + [Group No.] + [Emergency No.] + #

Up to 5 groups of Emergency call can be assigned if the system is programmed for toll
restriction or being restricted for intercom call only. Each extension can dial emergency
number overriding the restriction.
The default value of five groups of emergency No. is as follow:
01: 110
02: 119
03: 120
04: 122
05: None
They can be substituted to match the emergency call of different country.
(1) Enter the system program Command, then press # * 38, Group No. (0105) ,then
Emergency No. and #
(2) Dial tone will be heard for successful setting

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5.30 Multiple CO Hunting Code Setting

# * 39 + [CO Hunting code] + [CO Line No. 1] +

[CO Line No, 2]+ + [CO Line NO.n] + #

Except for 9 (or 0) as fixed CO hunting code, up to 3 more CO Hunting Code can be set. This
function is to enable the user to seize different CO line group by dialing corresponding CO
hunting code.
(1) Enter the system program Command, then Press # * 39, CO Hunting Code, then
corresponding CO Line No.(s) and #
(2) Dial tone will be heard if setting is successful.
Note:
CO hunting code and Co Line No., should be entered as a single digit
In default 9 and 0 are CO Hunting Code and Access code for operator correspondingly
CO Hunting Code cant be used as the initial digit of Extension No. and vice versa.
The fixed CO Hunting Code 9 or 0 is defaulted to correspond to all the CO lines. If
modification is needed, please do the setting here.

5.31 Hot Line Setting

# * 40 + [Ext. No.] + [Hot Line Ext. No.]

Hot line allows an extension to call another extension or make an outside call automatically
without dialing any digits each time if it is hook off.
(1) Enter the system program Command, then press # * 40, then Extension No. and Hot Line
Extension No. (Extension No. or Virtual Extension No.)
(2) Dial tone will be heard if setting is successful.
To cancel Hot line setting
Enter the system program Command, then press # * 40, then Extension No. and #.
Note:
If one extension is to be set as hot line calling outside number, virtual extension No. is used
to for Hot Line Extension No.. Refer to Speed Dialing Setting #*42
When an extension is set as hot line calling, the extension is unable to call other extension,
make external call or program any more until the hot line is cancelled. Thus at least one
extension cant be set as hot line calling in the system.
The extension which being set as hot line calling cant do the Hold operation.

5.32 Reserved

# * 41

5.33 Speed Dialing Setting

#*42+[Group No.]+[Virtual Extension No.]+[External No.]+#

The setting is to bundle a virtual extension No. with an external No. The user can make a
speed dial by dialing the virtual extension number to call the correspondent external No.
(1) Enter the system program Command, then press # *42, then Group No.(01-20), Virtual
Extension No., External No. and #.

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(2) Dial tone will be heard if setting successful.
Note:

The virtual extension number should not be the same as the system extension number,
otherwise the setting will fail
All the virtual extension numbers are cleared when the extension number length are
changed.

5.34 Reserved

# * 43# * 47
st

5.35 Enable/Disable 1 Landline Prefixed Number

# * 48 + [CO Line No.] + [1/0]

This setting is to determine whether to add the prefixed number to the external call through
some CO line.
(1) Enter the system program Command, then press # * 48, then CO line No. and I
I=1:

Enable prefixed number to the CO line

I=0:

Disable prefixed number to the CO line

(2) Dial tone will be heard if setting successful.

5.36 Reserved

# * 49# * 51

5.37 Clear the Extension No.

# * 521

(1) Enter the system program Command, then press # * 521

(2) Dial tone heard if the setting is successful.

Note: This setting is to reset all the extension number to 00 or 000 or 0000 depending on the
extension number length. The setting is used to avoid extension number collision during
the Extension No. setting

5.38 Extension Group Setting

# * 53 + [ Group No.] + [Virtual Ext. No.] + [Ext. No. 1] +[0/1]

+ [ Ext. No. 2]+[0/1]+[ Ext. No. N] +[0/1]+ #

This setting is to enable a virtual extension number to ring a group of extensions. When the
user dials the virtual extension number, the first free extension will ring according to the setting
sequence.
(1) Enter the system program command, then press # * 53, group No. (1-4), Virtual Extension
No., Extension No.1, then 0 or 1(0 is to untie the extension from the virtual extension
number while 1 is to bundle the set extension(s) with the virtual extension number ) to finish
st

setting of the 1 extension. Repeatedly input Extension No. and 0 or 1 to finish setting of
other extensions. Totally one virtual extension no. can bundle with 8 extensions.
(2) Press # to exit the setting and hear the dial tone.

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5.39 Remote Programming

EW20 provides remote programming to facilitate the distributors after-sales service. The
function is available no matter the CO line answering mode is set as DISA answering mode or
ringing the assigned extension
a. DISA Answering Mode
The external caller calls in on a DISA CO line using a DTMF telephone set.
(1) The auto attendant responds with voice announcement
(2) To start up remote programming, the external caller dials # * 10 + system password (00000
as default value) to enter system programming while dial tone is heard.
(3) Enter required setting item as a local extension would do in programming mode.
(4) Di is heard to indicate a successful setting or Di Di to indicate a failingi setting. No matter
whether Di or Di Di is heard, another setting item can be proceeded to.
b. Ringing the Assigned Extension Mode
(1) The extension user is talking with the external party.
(2) The extension user does the Flash operation and hear dialing tone.
(3) The extension user dial ** and hangs up.
(4) The external party hears the voice announcement and can do the remote programming just
as under DISA answering mode.
Note: Remote programming is not available for voice announcement recording.

SLT Extension Operation

6.1

6.1.1

Make An Intercom Call

Common Intercom Call

Extension No.

Off Hook to hear a dial tone, then dial extension number.

6.1.2

Call The Operator Extension

Off Hook and hear a dial tone, then dial 0

Note: If 0 is set as CO Hunting Code, 9 is the code to call the operator extension.

6.1.3

Intercom Callback

*5

An extension user may activate the Callback for Intercom Call function when calling to a
busy extension. As soon as the busy extension becomes idle, the calling party will ring, and
after the calling party lifts the handset, the called party will ring together.
(1) Off Hook, dial extension number, hearing a busy tone;
(2) Operate Flash to hear a dial tone;

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(3) Press * 5 to hear Do, Do, Do confirmed Tone.
(4) Hang up.
Note:
The Callback for Intercom Call becomes void in one of following three cases
The calling party lifts the handset before the system calls back.

The calling party doesnt lift the handset after ringing back lasting 20 seconds.
The called party lifts the handset during the ring back to the calling party.

6.1.4

Call the Extension Group

Virtual Extension Number

Off Hook to hear a dial tone, then dial virtual extension number. The first free extension will
ring according to the sequence in the extension group.

6.2

6.2.1

Make an External Call

CO Line Hunting

9/0

or

# 4 + [CO Line No.]

This system provides two methods to hunt CO Line.

Automatic CO Line Hunting:
(1) Off hook to hear a dial tone;
(2) Dial CO line hunting code 0 or 9, hear CO line dial tone, then dial.
Designated CO Line Hunting:
(1) Off hook to hear a dial tone;
(2) Press # 4, CO Line No. (14), hear CO line dial tone, then dialing.

6.2.2

Hot CO Line

* 9 + [1/0]

This feature allows the user to access a free CO line automatically once the user lifts the
handset and doesnt need to dial CO Line Hunting Code.
Enable Hot CO Line:
(1) Off Hook to hear a dial tone;
(2) Press * 91, then hear the On-Hold music while setting successfully.
Disable Hot CO Line:
(1) Off Hook to hear a CO Line dial tone;
(2) Flash to hear a dial tone;
(3) Press * 90, then On-Hold music will be heard if setting is accepted
Note:
When the extension is enabled Hot CO Line:
If the user hears the busy tone when off -hook, that means there is no free CO Line. The
user can press Flash button to hear the intercom dial tone and make an intercom.
The user can press Flash button to hear the intercom dial tone and do internal operation

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after a CO line is automatically accessed.

6.2.3

Trunk Queuing Callback

*5

When there is no idle CO line, the user can use CO Line Queuing function to make an
appointment for the CO line. As soon as any line becomes idle, the extension will ring, then
off hook to hear a CO line dial tone and begin dialing the telephone number.
(1) Off Hook, Hunt a CO line, Hear busy tone;
(2) Flash to hear a dial tone;
(3) Press* 5, hear Do, Do, Do confirmed Tone; then on hook.
Note:
If the user hunts a designated CO line, the ringing back CO line is the designated CO
Line.
Callback for Trunk Queuing will not operate on one of following four cases.
a The user lifts the handset before the system calls back.
b The user doesnt lift the handset after ringing back lasting 45 seconds.
c There is an incoming call through the CO line being ringing back to the user.
d If system has only one CO line and the 2

nd

CO line is not connected or disabled via

programming

6.2.4

Last Number Redialing

[Redial] Key

(1) Off Hook to hear a dial tone;

(2) Press the Redial Key of SLT.

6.2.5

CO Line Flash

# 59

This feature is to send Flash signal to the CO line to complete some function provided by the
carrier such as call waiting.
(1) While talking with a CO line, Hook flash or press Flash Key or recall key;
(2) When hear a dial tone, press # 59.
Note:
Users are permitted to operate the CO Line flash only when 16 seconds later after
dialing a minimum 4-digits number;
if the extension is not set any prefixed code, and is also not restricted by special local or
prohibited code, the user is permitted to operate the CO Line flash without any waiting
after dialing a minimum 6-digits number

6.3

22

Call Transfer / Call Pickup / Call Hold / Retrieve the Held Call/Call Forward

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6.3.1

Call Transfer

[Hook Flash / Flash Key] + [Extension No.]

This system provides two kinds of Call Transfer

Announced Transfer
Unannounced Transfer
Announced Transfer:
Announced Transfer means the transferring extension can notify the receiving extension
before actually sending the call.
(1) While Party A is talking with Party B (either CO Line or Extension), Party A presses Flash
button to hear a dial tone, then calls Party C.
(2) Party A notifies Party C when Party C answers
(3) After Party A hangs up the previous call, Party B talks with Party C.
Unannounced Transfer
Unannounced Transfer lets an extension to transfer the call directly to the receiving
extension without prior notification:
(1) While Party A is talking with Party B (either CO Line or Extension), Party A press Flash
button to hear a dial tone.
(2) Party A calls Party C and hears the Ring Back Tone, then Party A hangs up the call
before Party C answers.
(3) When Party C hook-off, Party B talks with Party C.
Note:
During transferring, if Party C is busy, Party A can press Flash button and call another
extension or press Flash button twice to retrieve the call with Party B.
If Party C doesnt answer within 25 seconds, Party B will recall Party A

6.3.2

Call Pickup

6.3.2.1 Directed Call Pickup

*3 + [Extension No.]

Directed Call Pickup allows the user to answer call that is ringing on another extension.
(1) While another extension is ringing, the user off-hook to hear a dial tone.
(2) Press * 3, then ringing extensions number to pick up the call.

6.3.2.2 General Call Pickup

*0

This function allows user to pick up call on any ringing extension without need to know the
extension number.
(1) While any extension is ringing, the user off-hook to hear a dial tone.
(2) Press * 0 to pick up the call.

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6.3.3

USER MAUNAL

Call Hold / Retrieve the Held Call

Hook Flash / Flash Key

(1) While Party A is talking with Party B, Party A press Flash button to place Party B on hold.
(2) Party A hears the dial tone and can do other operation while Party B listens to the
On-Hold music.
(3) After Party A finishes operation, Party A can press Flash button again to retrieve the call
with Party B.

6.3.4

Call Forward / Do-Not-Disturb

The call can be set to be forwarded to another internal Extension or External number. If
external forward option is required, virtual extension number, correspondent to an external
number, is used for the Directed Ext. No.. Refer to Speed Dialing #*42
When an extension is set as Call Forward or Do-Not-Disturb, each time when the extension
is off hook, the confirmed tone is heard before the dialing tone to indicate the extension
being in the Call Forward or Do-Not-Disturb status

6.3.4.1 Forward All Call

#71 + [Directed Ext. No.] + #

This feature is to forward all incoming calls to another directed extension.

To set Forward All Calls
(1) Off hook to hear a dial tone;
(2) Press # 71, another directed extension number, and then hear the On-hold music.
To cancel:
Off hook, press # 71, local extension number, and then hear the On-hold music.
Or press # 760, to cancel the Call-Forwarding and Do-Not-Disturb.

6.3.4.2 Forward The Call When Busy

#72 + [Directed Ext. No.] + #

This feature is to forward the incoming calls to another directed extension when the
extension is busy.
To set Forward the Call when Busy:
(1) Off hook to hear a dial tone;
(2) Press # 72, another directed extension number, and then hear the On-hold music.
To cancel:
Off hook, press # 71, local extension number, and then hear the On-hold music.
Or press # 760, to cancel the Call-Forwarding and Do-Not-Disturb.

6.3.4.3 Forward The Call When No Answer

# 73 + [Directed Ext. No.] + #

This feature is to forward the incoming calls to another directed extension when the call is not
answered.

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To set Forward the Call when No Answer:

(1) Off hook to hear a dial tone;
(2) Press # 73, another directed extension number, and then hear the On-hold music.
To cancel:
Off hook, press # 71, local extension number, and then hear the On-hold music.
Or press # 760, to cancel the Call Forward and Do-Not-Disturb.

6.3.4.4 Intercom Call Forward to External Number

Off Hook press #*10+Password (00000) + #*42 + Group No + Virtual ext + External No+#
(Refer to Speed Dialing #*42)
Note:
Group = 01~20
Virtual Extension No. = should not be the same as the extension number
External No. = mobile or land line
Example:(1) Off Hook press #*10+password(00000) + #*42 + 01+555 + 0402732238 + #
Ext. 807 enables ECF to virtual Ext. 555. then to enables Ext. 807 to ECF
(2) Then:
To set Forward All Calls to External Number
Off Hook then press #71+555+# , If successful you will hear music on hold.
Or To set Forward The Call to External Number When Busy
Off Hook then press #72+555+# , If successful you will hear music on hold.
Or To set Forward The Call to External Number When No Answer
Off Hook then press #73+555+# , If successful you will hear music on hold.

To cancel Forward All Calls to External Number:

Off hook, press # 71, local extension number, and then hear the On-hold music.
Or press # 760, to cancel the Call-Forwarding and Do-Not-Disturb
To cancel Forward The Call to External Number When Busy:
Off hook, press # 72, local extension number, and then hear the On-hold music.
Or press # 760, to cancel the Call-Forwarding and Do-Not-Disturb
To cancel Forward The Call to External Number When No Answer:
Off hook, press # 73, local extension number, and then hear the On-hold music.
Or press # 760, to cancel the Call-Forwarding and Do-Not-Disturb

6.3.4.5 Do-Not-Disturb

# 76 + [1/2]

Enable Do-Not-Disturb:
(1) Off hook to hear a dial tone;

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(2) Press # 761, and then hear the On-hold music.

Disable Do-Not-Disturb:
Off hook, press # 762, and then hear the On-Hold music.
Or press # 760, to cancel the Call Forward and Do-Not-Disturb.

6.4

Inquiry

6.4.1

Extension Port No. & Extension No. Inquiring

*6

(1) Off Hook to hear a dial tone

(2) Press * #, hear Do, Do, Do confirmed Tone; then hang up.
(3) The extension will ring and, the LCD displays this extensions port No.(the first two digits)
and the extension No.

6.4.2

System Software Version Inquiring

*#

(1) Off Hook to hear a dial tone.

(2) Press * #, hear Do, Do, Do confirmed Tone; then hang up.
(3) The extension will ring and the LCD displays the systems Software Version.

6.5

6.5.1

Forced Account Code

Use Individual Account

# 7 * + [Individual ID] + [Individual PW]

(1) Off hook to hear a dial tone;

(2) Press # 7 *, Individual ID, and Individual Password, Do, Do, Do, Do confirmed Tone is
heard to indicate correct input and then the intercom dial tone is heard, or busy tone is
heard if the input is incorrect.
(3) When hearing the intercom dial tone, make the call as normal
Note:
While using individual account, the user can press Flash button to hear Do, Do, Do, Do
confirmed Tone and then the intercom dial tone to make a new call .

6.5.2

Individual Account Password Changing

# 7 * # # + [New Individual PW]

Users can change the Individual Account password, operation as following:

(1) Off hook to hear a dial tone;
(2) Press # 7 *, Individual ID, and Individual Password, Do, Do, Do, Do confirmed Tone is
heard to indicate correct input and then the intercom dial tone is heard, or busy tone is
heard if the input is incorrect.
(3) When hearing the intercom dial tone, press # 7 * # #, and a 4-digits new Individual

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password, then hear a dial tone.

6.6

Three-Way Conference
Three-way conference enables an extension to talk with 1 external party and 1 internal
extension or with 2 external parties simultaneously. To establish a three-way conference
(1) Establish an internal call or outside call.
(2) Press Flash button to put the call on hold and hear the dial tone.
(3) Press * 8.
(4) Dial tone is heard.
(5) Make the second call with another external party or internal extension.
(6) Press Flash button and the conference is activated.

6.7

Call Split
Call split enables an extension to talk with 1 external party and 1 internal extension or with 2
external parties alternately.
(1) Make an internal call or external call.
(2) Press Flash button to put the call on hold and hear the dial tone.
(3) Make the second call with another external party or internal extension.
(4) Press Flash button to talk with the two party alternately.

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Appendix: Settings & Operation

Settings
Enter the System Program Mode
CO line connection setting
Answer Mode for CO line incoming Call
Record/Play of the Voice Announcement
Ringing Extension Assignment
st
1 Operator Extension Setting
nd
2 Operator Extension Setting
Extension COS Assignment
Extension No. Length Setting
Extension Number Setting
System Reset
System Password Changing
CO Line hunting Code Setting
Availability of Ext. to access CO line
Prohibited Code Setting

Operation Steps
# * 10+[System Password]
# * 11+[CO Line No.]+[1/0]
# * 12+ [CO Line No.]+[answer mode M]
# * 13+[Record/Play1/2]+[ Segment 1/2/3]
# * 14+[Ext. No.]+[ CO Line No.]+[1/0]
# * 15+[Extension No.]
# * 16+[Extension No.]
# * 17+[Ext. No.]+[ Ext. Grade M]
# * 18+[Ext. No. Length]+#
# * 19+[Ext. Port No.]+ [Ext. No.]
# * 20+[System Password]
# * 21+[new System Password]
# * 22+[9/0]
# * 23+[Ext. No.]+[CO Line No.]+[1/0]
# * 24+[Group No.]+[Prohibited Code]+[#]

Special Local Call No. Setting

# * 25+[Group No.]+[Special Local Call

No.]+[#]

Forced Account Setting

# * 26+[Individual ID]+[Individual PW]+

[COS]

st

System
Setting

28

1 Prefixed Number Setting

nd
2 Prefixed Number Setting
Flash/Hold time Duration Setting
Internal/External Music Resources Switch
Fax Extension Setting

# * 27+[1st Prefixed Number] + #

# * 28+[2nd Prefixed Number] + #
# * 29+[Duration]
# * 30+[0/1]
# * 31+[Fax Ext. No.]

Door Phone Setting

# * 32+[1/2]+[0/1]+[Door Phone Ext. No.]+*

+[Ext. No. of Ringing Ext.1]+*+[Ext. No. of
Ringing Ext.2]+*+...+[Ext. No. of Ringing
Ext. n] +*+#

Transfer Indication Tone Selecting

System On-Hold Music Selecting
Auto Attendant Response Time Setting
DISA No Dialing Processing Mode

# * 33+[CO Line No.]+[0/1]

# * 34+[Music No. M]
# * 35+[CO Line No.]+[ Time ]
# * 36+[0/1]

Manager and Secretary Pair Setting

# * 37+[ Manager Ext. No.]+[Secretary

Ext.No.]

Emergency Call Setting

Multiple CO Hunting Code Setting

# * 38+[Group No.]+[Emergency No.]+#

# * 39+[Group No.]+[Emergency No.]+#

Hot Line Setting

# * 40+[CO Hunting code]+[CO Line No.1]

+[CO Line No.2]+ +[CO Line NO.n]+#

Reserved

# * 41

Speed Dialing Setting

# * 42+[Group No.]+[Virtual Extension No.]

+[External No.]+#

Reserved
st
Enable/Disable 1 Prefixed Number
Reserved
Clear The Extension No.

# * 43-# * 47
# * 48+[CO Line No.]+[1/0]
# * 49-# * 51
# * 521

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Extension Group Setting
Make An
Intercom
Call

Make An
External
Call

Common Intercom Call

Call The Operator Extension
Intercom Callback
Call The Extension Group
CO Line Hunting
Auto-Accessing CO Line
Trunk Queuing Callback
Last Number Redial
CO Line Flash

Call Transfer
Directed Call Pickup
General Call Pickup
Call Hold/Retrieve The Held Call
Forward All Call
Forward The Call When Busy
Call
Forward
Forward The Call When No Answer
Cancel Call Forward
Do-Not-Disturb
DND
Disable Do-Not-Disturb
Call Pickup

Inquiry

Forced
Account

# * 53+[ Group No.]+[Virtual Ext. No.]+[Ext.

No.1]+[ Ext. No.2]++[ Ext. No. N]+[0/1]
[Extension No.]
0 or 9
*5
Virtual Extension Number
9 / 0 or # 4 + [CO Line No.]
* 9+[1/0]
*5
[Redial] Key
# 59
[Hook Flash / Flash Key]+[Extension No.]
*3+[Extension No.]
*0
Hook Flash / Flash Key
# 71+[Directed Ext. No.]+#
# 72+[Directed Ext. No.]+#
# 73+[Directed Ext. No.]+#
# 71+[Local Ext. No.]+# or # 760
# 761
# 760 or # 762

Extension Port No. & Extension No.

Inquiring

*6

System Software Version Inquiring

Individual Account using

*#
# 7*+[Individual ID]+[Individual PW]

Individual Account Password Changing

Under Individual Account using mode

# 7*##+[ New Individual PW]

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USER MANUAL

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DOC : EW20 USER MANUAL

Part No.: 82A3IMIN01
Date : 2009/01/01

This document contains proprietary information

and may not be reproduced in any form without
the express written consent of Arista Systems
Corporation.

The information contained here in is subject to

change without notice at the discretion of Arista
Systems Corporation.

Copyright 2009 by EVERWISE

All rights reserved

Aristel Group
http://www.aristel.com.tw