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Acknowledgement I would like to give heartfelt gratitude to the following people who have helped me all the way through my internship. First and foremost, To the Branch Manager Ms. Zara M. Dizon, who accepted and approved my application for my internship application at SSS Valenzuela, for her kindest for all of the staff and with the best of her knowledge, provided us with every single need to able to accomplish my training period. My acknowledgement for my Supervisor Mrs. Agnes R. Abad, who guide me to all tasks I have been assigned, for her patience, advices and lesson about life that will always be an inspiration for me and push more to move forward and reach my goals. To all administrator and staff of SSS Valenzuela Branch, for all of their love, caring, kindest for teaching me the proper way of delivering myself in front of our claimant, to the proper posture and structure of an appearance. To my dearest parents and guardians, who never fail in showing their support and guidance in my life. To everyone that has been part of my internship, to my internship friends, and to those helped me all the way through. And above all, to God Almighty, who gave me enough strength and knowledge to be able to do and complete my internship despite of calamities and all the burdens that came across. God I thank you and I love you a lot. This accomplishment would not be possible if not for all your provision and assistance for me.

JOLY ANN OLICIA PADUA

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Introduction On the job training is a technique by which students is given a chance to relate the philosophies and computations that they have learned from the school. It also helps the students to acquire appropriate knowledge and skills by performing in actual work setting. Colleges and universities require their students to undergo such training

within a specific number of hours as part of the curriculum. For the students, an internship program offers opportunities to go through the actual methodologies of a specific job using the real tools, equipments and documents. In effect, the workplace becomes a development venue for a student trainee to learn more about his chosen field and practice what he has learn from academy. Most of them are all eager to learn. Since the trainer or the supervisor can follow the trainees progress, he can test based on performance, behaviour and attitude if the trainee will make a good recruit after the completion of his internship. OJTs can bring new ideas into the organization. Given the chance to give ideas they may be able to contribute significantly in brainstorming sessions or research and eventually help progress the organizations output. While training the interns, employers are in fact also teaching their employees to process of guiding the trainees stretches their patience, develops teaching skills and makes them more sensitive to the needs and mind set of the younger generation. Hence, the internship also becomes an opportunity in training for future managers of the company. Accepting on-the-job trainees can truly be beneficial not only to the trainees but also to the companies that provide chances for this type of learning. Such training can be an investment that will be valuable to the company later on. This is also why trainees should take their internship seriously as it can become a powerful tool and possibly even a source of recommendation when they take that big encouragement from being students to career professionals.

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TABLE OF CONTENTS PART I: Description of the Cooperating Agency---------------------------------------------------------------4 I. II. III. IV. History --------------------------------------------------------------------------------------------------4 Mission and Vision ------------------------------------------------------------------------------------5 Rules and Regulations --------------------------------------------------------------------------------6 Administration and Staff -----------------------------------------------------------------------------6

PART II: Narration--------------------------------------------------------------------------------------------------8 I. II. III. Reflection on Fieldwork Experiences ---------------------------------------------------------------8 Working With My Cooperating Officer/Immediate Superior -----------------------------------16 Daily Log of Activities (file scanned) --------------------------------------------------------------17

PART III: Conclusion and Recommendation--------------------------------------------------------------------20 I. II. Conclusion ----------------------------------------------------------------------------------------------20 Recommendation --------------------------------------------------------------------------------------20

PART IV: Evaluation of Grades and Pictures--------------------------------------------------------------------21 I. II. Evaluation of Grades-----------------------------------------------------------------------------------21 Pictures---------------------------------------------------------------------------------------------------22

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PART I: Description of the Cooperating Agency I. History On January 26, 1948, Pres. Manuel A. Roxas proposed a bill seeking to establish a social security system for wage earners and low-salaried employees. This was recommended to Congress in his State of the Nation Address. After the death of President Roxas, Pres. Elpidio Quirino created the Social Security Study Commission on July 7, 1948. The creation of the Commission was his first official act upon his assumption to office. Based on the report of the Study Commission, a draft of the Social Security Act was submitted to Congress. In 1954, Rep. Floro Crisologo, Senators Cipriano Primicias and Manuel Briones introduced bills based on the report of the Social Security Study Commission in the House of Representatives and in the Senate. These bills were consolidated and enacted into Republic Act (RA) 1161, better known as the Social Security Act of 1954. However, business and labor groups objected to the Social Security Act resulting in a deferment of its implementation. In 1957, amendatory bills were presented in Congress. These bills were the bases of RA 1792, which amended the original Social Security Act. On September 1, 1957, the Social Security Act of 1954 or the Social Security Law (SS Law) was finally implemented, marking a significant milestone in the social security program. Thus, with the implementation of the SS law, the government also adopted the social insurance approach to social security, covering the employed segment of the labor force in the private sector. In 1993, household helpers earning at least P1,000 were included in the compulsory coverage of employees. In 1980, some groups of self-employed persons were also required to contribute to the social security fund from which benefits are paid upon the occurrence of a contingency provided by law. Self-employed farmers and fisher folks were included in the program in 1992, while workers in the informal sector earning at least P1,000 a month such as ambulant vendors and watch-your-car boys, were covered in 1995. The Social Security System (SSS) administers social security protection to workers in the private sector. On the other hand, the Government Service Insurance System (GSIS) takes care of workers in the public sector. The SSS administers two programs namely: 1. The Social Security Program; and 2. The Employees Compensation Program (EC)

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Social Security provides replacement income for workers in times of death, disability, sickness, maternity and old age. On May 1, 1997, Pres. Fidel V. Ramos signed RA 8282, further strengthening the SSS. Also known as the Social Security Act of 1997, it amended RA 1161, providing for better benefit packages, expansion of coverage, flexibility of investments, stiffer penalties for violators of the law, condonation of penalties of delinquent employers and the establishment of a voluntary provident fund for members. The EC program, started in 1975, provides double compensation effective June 1984 to the worker when the illness, death, or accident occurs during work-related activities. EC benefits are granted only to members with employers. SSS used to administer the Medicare program for hospitalization and other medical needs of the private sector workers; and the Government Service Insurance System (GSIS), for the public sector workers. However, with the passage of Republic Act 7875 or the National Health Insurance Act of 1995, the SSS and GSIS transferred the administration of the Medicare program to the Philippine Health Insurance Corporation (PhilHealth) for an integrated and comprehensive approach to health development effective July 1999. SSS retirement, death, and total disability pensioners prior to the effectively of RA 7875 on March 4, 1995 are entitled to hospitalization benefits under Phil-Health. Pensioners upon the effectively of RA 7875 on March 4, 1995 and thereafter are no longer covered except when they meet the qualification requirements set by PhilHealth.

II.

Mission & Vision In adherence to its mandate, the SSS has upheld the following institutional philosophy, which embodies its vision, policy/mission, as well as its corporate culture: Statement of Vision The SSS aims to develop and promote a Viable, Universal and Equitable social protection scheme through World-class service. Viable. Social security protection shall be provided through generations. Universal. Social security protection shall be provided to all Filipino citizens, regardless of race, creed, gender, age, geographic location and economic status, especially the disadvantaged, so that no one will be a burden to society.

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Equitable. Coverage shall be fair, uniform and unbiased. Benefits shall be meaningful and able to put body and soul together.

World-Class Service. Members shall be provided with the highest standards of service, ensuring total satisfaction, i.e., service that is prompt, accurate and courteous. Such service shall be provided by multi-skilled and forward-looking generalists.

Mission/Declaration of Policy It is the policy of the state to establish, develop, promote and perfect a sound and viable taxexempt Social Security System suitable to the needs of the people throughout the Philippines which shall promote social justice and provide meaningful protection to members and their beneficiaries against the hazards of disability, sickness, maternity, old age, death and other contingencies resulting in loss of income or financial burden. Toward this end, the state shall endeavour to extend social security protection to workers and their beneficiaries. (Sec 2 of RA 1161, as amended by RA 8282) Rules & Regulations All SSS officials and employees shall have the duty to comply with all the laws and regulations applicable to public servants including but not limited to the 1987 Constitution, Republic Act No. 6713 (Code of Conduct and Ethical Standards for Public Officials and Employees), Republic Act No. 3019 (Anti-Graft and Corrupt Practices Act), Civil Service rules and regulations, SSS Manual on Personnel Policies, Rules and Regulations and all other internal office policies, issuances and procedures.

III.

IV.

Administration & Staff The Social Security System is being directed and controlled by a Social Security Commission composed of the Secretary of Labor and Employment or his duly designated undersecretary, the SSS President and seven (7) appointive members, three (3) of whom shall represent the workers group, at least one (1) of whom shall be a woman; three (3), the employers group, at least one (1) of whom shall be a woman; and one (1), the general public whose representative shall have adequate knowledge and experience regarding social security, to be appointed by the President of the Philippines. Officials currently occupying the different seats in the Social Security Commission.

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Company: Social Security System (Valenzuela Branch) Branch Manager: Officer-in-charge for Branch Administration: Officer-in-charge for Branch Tellering: Officer-in-charge for Branch Membership: Ms. Zara M. Dizon Mrs. Agnes R. Abad Mrs. Estefania Castillo Mrs. Elena Paglinawan

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PART II: Narration This part describes the activities that the student trainees had gone through during the training. This also includes the observation, participation, interaction and challenges during their training. This discusses its place as a development tool and how it was delivered effectively by the company. On the job training is an important way in which students acquire relevant knowledge and skills at work.

I.

Reflection on Fieldwork Experiences On the job training is one method by which students is given a chance to apply the theories and computations that they have learned from the school. It also helps the students to acquire appropriate knowledge and skills by performing in actual work setting. Colleges and universities require their students to undergo such training

within a specific number of hours as part of the curriculum. For the pupils, an internship offers chances to go through the actual methodologies of a specific job using the real tools, equipments and documents. In effect, the workplace becomes a development venue for a student trainee to learn more about his chosen field and practice what he has learn from academy. Most of them are all eager to learn. Since the trainer or the supervisor can follow the trainees progress, he can test based on performance, behaviour and attitude if the trainee will make a good recruit after the completion of his internship. Hence, the

internship also becomes an opportunity in training for future managers of the company. Accepting on-the-job trainees can truly be beneficial not only to the trainees but also to the companies that provide chances for this type of learning. Such training can be an investment that will be valuable to the company later on. This is also why trainees should take their internship seriously as it can become a powerful tool and

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possibly even a source of recommendation when they take that big encouragement from being students to career professionals.

Intern Experience June 3, 2013 Monday afternoon, 3:30 pm my first step for my internship application at Social Security System Valenzuela. Im nervous because I tried to apply many internship application online, subscribe to different website to notify me and I even try to apply many IT company at Quezon City. Some called me but their office is so far to from our home ranging 23hours of travel. Some said we will call you after we read your resume that means try to find other company. I also experience to have a phone interview, gosh its so scary and frighten me because Im not ready to answer people interviewing me on a phone and I know if my answer are not appropriable it is my last conversation to the company Im applying for. Luckily for me because I get hired as an intern at Social Security System Valenzuela. I submitted my endorsement letter to Mrs. Agnes Abad the Officer-in-charge for Branch Administration of SSS Valenzuela. She interview me with my background, my school and specially my address so that they will know the distance of the travelled time of going to their office. June 10, 2013 Monday, it was the date I stared working as a trainee at Social Security System Valenzuela at Rich Tower building 288 McArthur Hi-way, Karuhatan, Valenzuela City. Every Monday, all of the government offices here in the Philippines have a flag raising, then panunumpa sa watawat, singing Social Security System anthem and specially a morning prayer. I assigned at my first day at the membership department doing arrangement of forms, sorting and transmitting of data entry of Sickness Reimbursement and Maternity application of the branch. This department handles the new member of SSS, accept different kind of application like correction of data profile, loans, UMID ID processing and verifications.

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On my OJT experience I met new people, friends and try to face different kind of claimant some of them are crazy, funny and make me angry but I need to be strong and learn to face every day with a smile. Every day we have 3 breaks: a morning break at 10:00am to 10:15am, lunch break at 12pm to 1:00pm and an afternoon break 3:00pm to 3:15pm. It is also a bonding time with the office staff of SSS to get to know each other. Sometime we have a small gathering at the office, have free lunch, many jokes and a lot of talks. Sometime my supervisor assign me at the Counter D for the distribution of forms and for the general information and inquiries about SSS. It was fun but at my first day I assigned at the counter D, I was so stressed because it is hard to memorized the different type of forms: there is the famous E1 for the new member, E4 for correction of data entry of a person, E6 for having UMID ID, microfilmed for a copy of personal forms, maternity application, sickness notifications, retirement forms, funeral and death forms, verification slip for the viewing of the number of contributions and many other forms. As a general information personnel Im responsible for guiding the claimant for their inquiries, for the requirements of different type of forms, and many other inquires too many to mention. If I have a free time I become an assistant and a helper. I assist them by getting the things they command me. After a month I assigned at the admin section doing different fun stuff like being a detective and distribution of SSS ID for the claimant. Its funny but true, I become a detective because I verify SSS number and verifying of SSS membership forms. I have the experience to analyze a 40-60 years old form, verifying their name, address and signature. I do verifying of forms for the retirement claim, funeral and death benefits of a member. The SSS much verify the members records for the qualification of their submitted applications. For the verification of the SSS numbers because some member lose the copy of the SSS number they much request a copy. It is not easy just to give SSS number because it must verify all the record because many records have the same attributes.

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Someday cause me to be stress because of the volume of people going to the SSS Branch. Especially in every 10th, 15th, 20th, 25th and the last day of the month because this is the deadline of paying the contribution at SSS. At this day its double the volume of the people going to the SSS office. Monthly Contribution of the Social Security System range from 312 to 1560 it is depend to the monthly salary of an individual. On September 6, 2013 we celebrate its 56th anniversary of Social Security System. It is a fun experience because bonding time with the staff and a festive food. Such a great experience bonding with the staff because they taught us lessons in life after graduating colleges. They also give us advice, techniques and wisdom for applying a job. For four months of being an intern I finally completed my five hundred hours at SSS Valenzuela last September 24 this present year. It is a sad and a happy feeling. Happy because I completed my required hours and sad because Im will miss my daily routine at the office. My tasks, breaks and specially bounding with the staff. At my last day at the office I help our CEO for the paper works because her job really need 5 more person to accomplished her tasks daily. Me and with my fellow intern enjoy helping our CEO because it is a great help to her. In that day there was a lot of talk, fun and foods. My experience as an intern at the Social Security System Valenzuela is a great experience. I met nice people taught me to be strong and to control my emotions. This experience with guide me after I graduate. On the job is a program useful for student to prepare them in the future. It can help to prepare them for the challenges, to learn and to apply the things they learn in school. Students learn discipline, organization, and people skills while they train out in the workforce. Since on-the-job training is supervised by real employees in real-life work situations, anything can happen, and students must learn "on their feet". Sometimes, this sink or swim method of learning can be quite beneficial. Students will adjust to working, and they will gain invaluable experience that they can take with them as they move forward with future careers and education. On-the-job training is significant because it takes skills training into the real world, and teaches

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students to produce in a different, more adult, environment. Students may well pick up new skills they can use for a variety of purposes. Many students may continue on with an employer after onthe-job training ends, leading to a successful new stream of income

Observation I was a trainee who was training at Social Security System Valenzuela for almost four months, witnessed the daily activities and practices that the workers inside the company performed, as well as rules and regulation that all workers and employees must obey with. I easily observed that all workers inside the working zone must wear a proper uniform inside the office every Monday to Thursday, and every Friday washday during working hours. I also observed the rules and regulations of the company. Before staring my task I must log in my daily time record to track my number of hours working in the office. Another was the NO smoking, sleeping and by standing rule. Gadgets like mobile phones and portable mp3 players are not allowed during working hours. During break time all of the employee and intern must follow the time allotted. If the next day you will not able to go to work we must notify our supervisor because they must know it for the scheduled task they will gave. I also witnessed the experience working at a government office, it is tiring and if you dont have a long patient you will came you resigning. Because working at a government have many claimant some of them are hard to handle with because their complain most of the time without understanding the real problem of what they complaining about. Participation I must participated in the normal operation of the company by updating their records, doing transmittal because every record of the branch must have a transmittal so that they must submit is for the main office of SSS at Quezon city. I must took care the facility Im using and maintaining

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the equipment used in the office in their good condition. Errors must be predict and must be solved before it happened. Any trouble occurred to the equipment throughout the development will cause an interruption on the daily task of an individual. I also participated as general information personnel guiding claimant for their inquiries. I also participated for the distribution of forms and SSS UMID card. I also take part for verifying of forms and SSS numbers.

Interaction During the training at Social Security System, I learned to interact with other people. I know that people have different characteristics and attitudes; however, making friends with the trainees co-workers doesnt make difficult. Even though I was only a trainee, they dont treat me like others. And as a trainee, I dont feel uncomfortable as I worked with them. From the interaction with them, the later learned to work with patience. Although thoroughly working on something was time consuming, the quality of the output product is the most important. I also learned from my co-workers experiences and mistakes and apply them whenever he needed it. They also encouraged me to go on with my studies until I become a professional Although I worked and interact with them for a short period of time, I learned a lot to them; the skills and techniques that they shared with me that cannot be find on the books.

Challenges Challenge is test of one's abilities or resources in a demanding. And challenges are always present. During my on-the-job training, I met some challenges that push me to work much better. First is when one of my co-workers challenged me to be greedy in learning new things and skills. That is also the time when my supervisor said than if the later want high grade, I must work like

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a real employee. That was a big challenge for me. I was only a trainee, so the supervisor must supervise me and not to let me handle a situation than I didnt know. And because of that, I learned to put a dedication to my work. Another challenge that I met, halfway of my training, when there was a typhoon causing for me not to work a week.

Problems Met and Solutions Offered Problems that the trainee encountered during his training were all related to being at the SSS Counter D personnel. Lack of materials to be needed must be resolved using alternative one. Like Forms. Because of the volume of people we have a difficulty in providing forms because we have a lack of supply. And the alternative for that is to print or photocopy the needed forms. But in the busy hour at SSS many employee use the photocopy machine and I can interrupt them to print many forms. To solve this problem I go to our office early so that I can use the photocopy machine without disturbing other employee. Another problem that I encounter is time management because the SSS Valenzuela has lack employee, many of the staff command me to do jobs to help them lesser their work. It is hard because everyday a huge of volume of paper works to transmit, and it is difficult to accomplish being a general information personnel, and to do paper works at the same time. To resolve this I have to do my task one at a time and if Im not busy I do paper works so that I can finished in my deadline.

Company Social Security System (Paseguruhan ng Kapanatagang Panlipunan) is a social insurance program for workers in the Philippines. It began in 1957. It is a government agency that provides retirement and health benefits to all enrolled employees in the Philippines. Members of the SSS can also make 'salary' or 'calamity' loans. Salary loans depend on the monthly salary of the

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employee. Calamity loans are for such times when there is a calamity that has been so declared by the government, in the area where the SSS member lives, such as flooding, earthquake and natural disasters. The main branch of Social Security System is located at Members Assistance Center (MAC), SSS Compound, East Ave., Diliman, Quezon City. The SSS Valenzuela is located at the Rich Tower Bldg., 288 McArthur Highway, Karuhatan, Valenzuela City.

Facilities In my opinion the facilities of the Social Security System need an improvement. Because there was a lack of personnel it leads to poor services and a slow production of the branch. In a day there is an estimate more than one thousand people enter at the branch for different transactions and the employee of the branch is twenty four. But the Social Security System management tried their best to accommodate every person to satisfy their needs and gave suggestions to the SSS claimant to save time and energy.

Equipment For the fast changing time of technology, there will be always a great opportunity to appreciate. The Social Security System ebb tide to this movement. They have some of the latest equipment in the computer having an i5 processor, twenty inch monitor, mainframe and CCTV. The equipment at the SSS Valenzuela branch is good because every employee has its own pc unit to help them to accomplish there every tasks.

People Being an intern at the SSS Valenzuela is such a great opportunity because I met new very nice people. They taught me things that I cant learn for the book. Give me advise to development myself how to interact with other people.

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II.

Working With My Cooperating Officer/Immediate Superior In my Intern experience, working with the SSS staff is great, were treat each other like a family. I also feel that my Cooperating Office like my parents, because they guide me to be good and teach me things to apply in my life. In every work you need to be honest with it, and take time to finished if before a deadline. In every daily task they gave I must communicate with them and ask some guide to have a positive output. There was when I not able to work because of school activities, I must tell it fist to my supervisor to notify her for my absent. My Supervisor teaches me a lot of stuff about Social Security System from data entry to processing a transmittal. I learn to budget my time to finish all the task Im assigned. Sometimes it was hard because I have many stuff to do at the office because many office staff need a little help, Im so stress because I dont know how to handle the situation, but I need to do if one step at a time. At the end of the trainees I was able to do different types of office tasks and able to help in solving different kinds problems. The training served as the stepping stone of the trainees to the real-life of an Information Technology student. It served as the beginning the real life of being an employee. I had realized that learning is a lifetime commitment that is continues even you already have a job. The training gave the students more initiative to their chosen career. The students were more encouraged to pursue the Information Technology course. Im inspired the trainees to enhance their skills and knowledge in the field, were given some ideas what could be the feeling or situation being an employee. The training enriched my individuality as a beginner and created the foundation of being a good worker. The best thing that I have gained inside the company was the good orientation of the person having the higher positions. The OJT made me realize the importance of the course that I am taking and I must also possess good communication and leadership skill.

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III.

Daily Log of Activities/ al of Daily Activities

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PART III: Conclusion & Recommendation I. Conclusion At the end of the on-the-job training period, I experienced many things and she learned from it. I gained knowledge about the work of an Intern a Social Security System. During those time, I experienced how to deal with the people around me, with my co-workers. It is important that one team should have camaraderie so that they can work well and attain their goal. I observed that it was different when you were in school and when you were in real world. Because most of the time, you just learned the erotically in school while in the real world, you actually experienced the things that your trainers taught you

II.

Recommendation Every trainee must focus to his or her work. They should listen carefully with the instructions of their boss. If they do not understand something, they should ask for help. You should be aggressive in order to learn. You should be the one who take the initiative that you want to learn. Deal with your problem with calmness, so that everything will turn all right. Trainees should always observe the proper attitude while working because your attitude will also affect the work of your co-employees. You should work with promptness and be confident with your job. The company created a good service to their clients and gave the best training for the students. The students must have a good company that would give them a good training ground and would enhance their knowledge and abilities. The school must have the good coordination for some companies that offer an annual On the Job Training inside their company. The school should provide more budgets given to the OJT coordinators to have the best monitoring of the training the students are taking. One of the best ways of training is the provincial trainings that would give different experiences to the trainees. An out of town training would give more self-esteem to the students.

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PART IV: Evaluation of Grades & Pictures I. Evaluation of Grades

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II.

Pictures

This is me with Ms. Zara Dizon (SSS Valenzuela Branch Manager) on the most left, Mrs. Agnes Abad (Officer-in-charge for Branch Administration) on the left and Mrs. Estafania Castillo (Officer-in-charge for Branch Tellering) on the right.

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This is me working on my Daily transmittal.

This is me in front of The Office Building, It is located at Rich Tower building 288 McArthur Hi-way, Karuhatan, Valenzuela City.