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    thinckollam
    - The document contains various survey results presented as percentages in bar and pie charts - The surveys cover topics such as demographics, purchasing habits, customer satisfaction, and customer feedback - Key findings include that most respondents were aged 25-35, from urban areas, students or professionals, owned Activa scooters, were highly satisfied with product reliability and customer service, and would recommend the company

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    Download as XLSX, PDF, TXT or read online from Scribd

    Graph

    Uploaded by

    thinckollam
    7 views22 pages
    - The document contains various survey results presented as percentages in bar and pie charts - The surveys cover topics such as demographics, purchasing habits, customer satisfaction, and customer feedback - Key findings include that most respondents were aged 25-35, from urban areas, students or professionals, owned Activa scooters, were highly satisfied with product reliability and customer service, and would recommend the company

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    © Attribution Non-Commercial (BY-NC)

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    - The document contains various survey results presented as percentages in bar and pie charts - The surveys cover topics such as demographics, purchasing habits, customer satisfaction, and customer feedback - Key findings include that most respondents were aged 25-35, from urban areas, students or professionals, owned Activa scooters, were highly satisfied with product reliability and customer service, and would recommend the company

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    7 views22 pages

    Graph

    Uploaded by

    thinckollam
    - The document contains various survey results presented as percentages in bar and pie charts - The surveys cover topics such as demographics, purchasing habits, customer satisfaction, and customer feedback - Key findings include that most respondents were aged 25-35, from urban areas, students or professionals, owned Activa scooters, were highly satisfied with product reliability and customer service, and would recommend the company

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    of 22

    0-25 34% 25-35 46% 35-45 14% 45 above 6%

    50% 45% 40% 35% Percentage 30% 25% 20% 15% 10% 5% 0% 0-25 34%

    Rural Urban

    36% 64%

    >1L 1L 1.5L 1.5 L 2 L Above 2 L

    14% 28% 26% 32%

    35% 30% 25%

    25% Percentage 20% 15% 10% 5% 0% >1L 1L 14%

    Student 28%

    Government employee 14% Business 26% Professional32% Student 28%


    Professional 32%

    Activa Unicorn Fz Others

    54% 26% 12% 4%


    Fz 14%

    Unicorn 27%

    Percentage

    0 to 1 1 to 2 2 to 3 Above 3

    14% 20% 34% 32%

    40% 35% 30% 25%

    Percentage

    25% 20% 15% 10% 5% 0% 0 to 1 14%

    90%

    Percentage

    Telephone Personally Internet Others

    12% 78% 0% 10%

    80% 70% 60% 50% 40% 30% 20% 10% 0% Telephone 12%

    Excellent Very good Good Average Poor

    16% 28% 36% 12% 8%


    Percentage

    40% 35% 30% 25% 20% 15% 10% 5% 0% Excellent 16%

    Percentage

    0-1 12 23 3&abov e

    82% 14% 4% 0%

    90% 80% 70% 60% 50% 40% 30% 20% 10% 0%

    82%

    0-1

    Percentage

    Highly satisfie d Satisfi ed Dissati sfied Highly dissati sfied

    34% 42% 14%


    45% 40% 35% 30% 25% 20% 15% 10% 5% 0% Highly satisfied 34%

    10%

    45% 40%

    Percentage

    Highly satisfied 34% Satisfied 42% Dissatisfied14% Highly dissatisfied 10%

    35% 30% 25% 20% 15% 10%

    34%

    10% 5% 0% Highly satisfied

    70%

    Percentage

    Highly satisfied 8% Satisfied 66% Dissatisfied 18% Highly dissatisfied 8%

    60% 50% 40% 30% 20% 10% 0% Highly satisfied 8%

    Yes No

    88% 12%

    No 12%

    YES NO

    74% 26%

    NO 26%

    Yes No

    82% 18%

    No 18%

    Percentage

    Strongl y agree 32% Agree 46% Disagre e 12% Strongl y disagree 6%

    50% 40% 30% 20% 10% 0% Strongly agree 32%

    0% Strongly agree

    Highly satisfied Satisfie d Dissatis fied Highly dissatisf ied

    26% 62% 8%
    Percentage Percentage

    70% 70% 60% 60% 50% 50% 40% 40% 30% 30% 20% 20% 10% 10% 0% 0% Highly satisfied satisfied Highly 26% 26%

    4%

    Tangibl es 6% Reliabil ity 8% Respon siveness 26% Assuran ce 16% Empath y 44%
    Empathy 44%

    No 6%

    Yes No

    94% 6%

    70% 60% 50% Percentage 40% 30% 20% 10% 34%

    Highly satisfied Satisfie d Dissatis fied Highly dissatisf ied

    34% 58% 6%

    0% Highly satisfied

    2%

    Reasonable 26% 74% Not

    Not 74%

    Once in a month 32%

    50% 45%

    Percentage

    Once in two 46% months Once in three 16% months Rarely 6%

    50% 45% 40% 35% 30% 25% 20% 15% 10% 5% 0%

    32%

    Once in a month

    yes no neutral

    78% 22% 0
    No 22%

    Compl etely dissati sfied 4% Very dissati sfied 8%

    Mildly dissati sfied 6% Neithe r dissati sfied nor satisfie d Mildly satisfie d Very satisfie d Compl etely satisfie d

    4%

    10%

    26%
    4%

    8%

    42%

    120%

    Yes No

    100% 0%
    Percentage Percentage

    100% 80% 60% 40%

    20% 60% 50% 0% 40% 30% 20% 10% 28%

    Highly Satisfied 28% Satisfied 54%

    10%

    Dissatisfied 18% Highly dissatisfied 0%

    0% Highly Satisfied

    46%

    14% 6%

    0-25

    25-35 Age

    35-45

    45 above

    Rural Urban

    32% 28% 26%

    1L 1.5L Income

    1.5 L 2 L

    Government employee Above 2L 14%

    Business 26%

    Others 4%

    Activa 56%

    34%

    32%

    20%

    20%

    0 to 1

    1 to 2 Years

    2 to 3

    Above 3

    78%

    10% 0% Telephone Personally Medium Internet Others

    36% 28%

    12% 8%

    Excellent

    Very good

    Good Opinion

    Average

    Poor

    14% 4% 12 Days 23 0% 3&above

    42%

    14% 10%

    Highly satisfied

    Satisfied Opinion 42%

    Dissatisfied

    Highly dissatisfied

    14% 10%

    Highly satisfied

    Satisfied Opinion

    Dissatisfied

    Highly dissatisfied

    66%

    18% 8%

    Highly satisfied

    Satisfied Opinion

    Dissatisfied

    Highly dissatisfied

    Yes 88%

    YES 74%

    Yes 82%

    46%

    12% 6%

    Strongly agree

    Agree

    Disagree

    Strongly disagree

    Strongly agree

    Agree Opinion

    Disagree

    Strongly disagree

    62% 62%

    8% 8%

    4% 4% Highly dissatisfied dissatisfied Highly

    Highly satisfied satisfied Highly

    Satisfied Satisfied

    Dissatisfied Dissatisfied Opinion Opinion

    Tangibles 6%

    Reliability 8%

    Responsiveness 26%

    Assurance 16%

    No 6%

    Yes 94% 58%

    6%

    2% Highly dissatisfied

    Highly satisfied

    Satisfied Opinion

    Dissatisfied

    Reasonable 26%

    46%

    46%

    32%

    16% 6%

    Once in a month

    Once in two months

    Once in three months Period

    Rarely

    Neutral 0%

    Yes 78%

    42%

    26%

    10%

    6% 4%

    100%

    54% Yes Opionion

    0% No

    18%

    0%

    0% Highly Satisfied Satisfied Opinion Dissatisfied Highly dissatisfied

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