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    Ques. 1 Rating No - of Respondents 2 1 3 20 4 8 5 11: Query Redressal System at Time Office

    Uploaded by

    Rampal Singh
    The document contains survey results from multiple questions regarding an organization's services. It includes ratings and counts of responses for questions on topics like query redressal systems, staff support, satisfaction with bus conditions and drivers, canteen food quality, and suggestions for improvements. Charts and percentages are used to visualize some of the response distributions.

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    Attribution Non-Commercial (BY-NC)
    Download as XLS, PDF, TXT or read online from Scribd

    Ques. 1 Rating No - of Respondents 2 1 3 20 4 8 5 11: Query Redressal System at Time Office

    Uploaded by

    Rampal Singh
    46 views16 pages
    The document contains survey results from multiple questions regarding an organization's services. It includes ratings and counts of responses for questions on topics like query redressal systems, staff support, satisfaction with bus conditions and drivers, canteen food quality, and suggestions for improvements. Charts and percentages are used to visualize some of the response distributions.

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    The document contains survey results from multiple questions regarding an organization's services. It includes ratings and counts of responses for questions on topics like query redressal systems, staff support, satisfaction with bus conditions and drivers, canteen food quality, and suggestions for improvements. Charts and percentages are used to visualize some of the response distributions.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as XLS, PDF, TXT or read online from Scribd
    Download as xls, pdf, or txt
    46 views16 pages

    Ques. 1 Rating No - of Respondents 2 1 3 20 4 8 5 11: Query Redressal System at Time Office

    Uploaded by

    Rampal Singh
    The document contains survey results from multiple questions regarding an organization's services. It includes ratings and counts of responses for questions on topics like query redressal systems, staff support, satisfaction with bus conditions and drivers, canteen food quality, and suggestions for improvements. Charts and percentages are used to visualize some of the response distributions.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as XLS, PDF, TXT or read online from Scribd
    Download as xls, pdf, or txt
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    ques.

    1 rating 2 3 4 5

    no.of respondents 1 20 8 11

    query redressal sys

    ques.2 rating 1 2 3 4 5

    no.of respondents 1 4 8 15 12

    service of officers/staff establis

    ques.3 rating 1

    no.of respondents 1

    2 3 4 5

    3 15 9 12

    staff support at time o

    12, 33% 9, 27%

    ques.4 rating 1 2 3 4 5

    no.of respondents 4 6 9 16 5

    satisfaction level with the condit

    5, 33%

    27%

    ques5 rating 1 2 3 4 5

    no.of respondents 10 11 10 6 3

    satisfaction level behaviour of bus s

    10, 7% 11, 13% 3, 33% 6, 27%

    ques.6 percentage 0-20% 21-40% 41-60% 61-80% 81-100%

    no.of respondent 6 4 5 13 12

    no.of times phone calls received by


    14 12 10 8 6 4 2 0 0-20% 21-40% 41-60% percentage no.of respondent ques.7 strongly disagree 2 disagree 4 normal 6 agree 19 strongly agree 9

    will online query entry & redreesal pertaining to time improve services
    20 15 10 5 0 satisfaction level strongly disagree disagree normal

    strongly diagree 6

    disagree 4

    no.of respondents

    normal 6

    agree 11

    strongly agree 13

    I-Card should contain more informatio


    14 12 10 8 6 4 2 0 satisfaction level

    yes 85%

    no 15%

    no.of respondents

    will CCTV at ACS halls help in improving safety


    90% 80% 70% 60%

    60% 50% 40% 30% 20% 10% 0% yes

    percentage 0-20% 21-40% 41-60% 61-80% 81-100%

    no of respondent 6 6 7 9 12 14 no. of respondents 12 10 8 6 4 2 0 0-20% 21-40% 41-60%

    percent of time driver found ove

    1 month 11

    2 month 5

    3 month 4 month 5 month 16 0

    6 month 0 8

    In how many months the canteen should be chang

    In how many months the canteen should be chang


    18 16 14 12 10 8 6 4 2 0 1 month 2 month 3 month 4 month

    very high 10

    high 10

    normal 13

    no.of respondents

    low 2

    very low 5

    oil content in food


    14 no.of respondent 12 10 8 6 4 2 0 very high high normal

    very high 9

    high 11

    normal 5

    low 7

    very low 8

    spices content in food


    12 no.of respondent 10 8 6 4 2

    no.of responden

    2 0 very high high normal

    strongly disagree 4

    disagree 1

    normal 5

    agree 16

    stronly agree 14

    ISO Certification to improve quality of servic


    18 16 14 12 10 8 6 4 2 0 strongly disagree disagree normal

    strongly disagree 9

    disagree 0

    normal 8

    no.of respondent

    agree 8

    strongly agree 15

    higher management to have lunch in cantee


    16 14 12 10 8 6 4 2 0 strongly disagree disagree normal

    strongly disagree 7

    disagree 7

    normal 8

    no.of respondent

    agree 5

    strongly agree 13

    different dress codes to all the canteeen sta


    14 12 10 8 6 4 2 0 strongly disagree disagree normal

    strongly disagree 6

    disagree 0

    normal 5

    no.of respondents

    agree 5

    strongly agree 24

    regular inspection of food being served


    30 no.of respondents 25 20 15 10 5 0 strongly disagree disagree normal

    fresh juices/lassi 32

    snacks 19

    maggie 14

    ice-cream chocolates cold coffee/tea pastry 10 2 1

    query redressal system at time office

    1, 14% 11, 36%


    1

    20, 21%

    2 3 4

    8, 29%

    of officers/staff establishment at time office

    1, 7% 4, 13% 12, 33% 15, 27% 8, 20%


    1 2 3 4 5

    staff support at time office

    1, 7% 3, 13% 12, 33% 9, 27% 15, 20%


    1 2 3 4 5

    ion level with the conditions of buses

    4, 7% 6, 13% 5, 33% 16, 27% 9, 20%


    1 2 3 4 5

    evel behaviour of bus staff

    10, 7% 11, 13%


    1 2 3

    10, 20%

    4 5

    phone calls received by time office staff

    Series1

    41-60% percentage

    61-80%

    81-100%

    eesal pertaining to time and attendance rove services


    agree
    strongly disagree disagree normal

    strongly agree

    agree strongly agree

    sfaction level

    contain more information

    strongly diagree disagree normal agree strongly agree

    help in improving safety and security

    Series1

    no

    of time driver found over speeding

    no of respondent

    41-60%

    61-80%

    81-100%

    anteen should be changed/revised

    anteen should be changed/revised

    Series1

    4 month

    5 month

    6 month

    ontent in food

    Series1

    low

    very low

    content in food

    Series1

    low

    very low

    mprove quality of service

    Series1

    agree

    stronly agree

    to have lunch in canteen

    Series1

    agree

    strongly agree

    s to all the canteeen staff

    Series1

    agree

    strongly agree

    n of food being served

    Series1

    agree

    strongly agree

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