Scribd Logo
Upload

Welcome to Scribd!

  • 57 views

    Customer Relation Management: Balamurugan Tvs Show Room GUDIYATTAM - 632602

    Uploaded by

    kulandairaj001
    The document is a survey about customer relationship management conducted by Balamurugan TVS Showroom in Gudiyattam, India. It contains 25 questions regarding customers' demographics, opinions on pricing, insurance, services, interactions with the company, satisfaction levels, and potential improvements. The survey aims to understand customer preferences and identify areas for enhancing the customer experience.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd

    Customer Relation Management: Balamurugan Tvs Show Room GUDIYATTAM - 632602

    Uploaded by

    kulandairaj001
    57 views3 pages
    The document is a survey about customer relationship management conducted by Balamurugan TVS Showroom in Gudiyattam, India. It contains 25 questions regarding customers' demographics, opinions on pricing, insurance, services, interactions with the company, satisfaction levels, and potential improvements. The survey aims to understand customer preferences and identify areas for enhancing the customer experience.

    Original Title

    CRM

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Available Formats

    DOC, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    The document is a survey about customer relationship management conducted by Balamurugan TVS Showroom in Gudiyattam, India. It contains 25 questions regarding customers' demographics, opinions on pricing, insurance, services, interactions with the company, satisfaction levels, and potential improvements. The survey aims to understand customer preferences and identify areas for enhancing the customer experience.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    57 views3 pages

    Customer Relation Management: Balamurugan Tvs Show Room GUDIYATTAM - 632602

    Uploaded by

    kulandairaj001
    The document is a survey about customer relationship management conducted by Balamurugan TVS Showroom in Gudiyattam, India. It contains 25 questions regarding customers' demographics, opinions on pricing, insurance, services, interactions with the company, satisfaction levels, and potential improvements. The survey aims to understand customer preferences and identify areas for enhancing the customer experience.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 3

    CUSTOMER

    RELATION
    MANAGEMENT
    BALAMURUGAN TVS SHOW ROOM
    GUDIYATTAM -632602
    A STUDY OF CUSTOMER RELATIONSHIP MANAGEMENT QUESTION

    BALAMURUGAN TVS SHOW ROOM


    GUDIYATTAM -632602
    1. Name :
    2. Age group : Below20 20-40 More than 40
    3. Education : Schooling UG PG Diploma
    4. Occupation : Student Business Government
    Pvt. Employee Other
    5. Income : Below5000 5000-10000 More than10000
    6. Place :
    7. Any loan arrangements are conducted to buy a bike?
    Yes No
    8. What is your opinion for the price of TVS motors?
    High Moderate Economy Low
    9. How do feel about the insurance arrangement?
    Highly Satisfied Satisfied Dissatisfied
    10. In your opinion improve to arrangement of insurance?
    Yes No
    11. How do you feel about the service?
    Good Bad Poor Better
    12. Are you satisfied with the company services mannerism?
    Good Bad Poor Better
    13. Do you need extension date of services?
    Yes No
    14. In your opinion, how to feel about time of services?
    Improve Modern Time Quick Slow

    Awning Else
    15. Update bilk models information’s are regularly informing you?
    Yes No
    16. Update offers information’s are regularly information you?
    Yes No
    17. How do interaction with the enterprise whether its is-:
    Yes No
    If directly, If indirectly,
     Face to face Advertisements
     Telephone Website
     E-Mail Surveys

    18. In your opinion exchange offers are conduced perfectly?


    Yes No
    19. How do response the enterprise?
    Good Bad Better Poor
    20. Do you need service branches are opened in your native place?
    Yes No
    21. Which program is mostly attended?
    Family Program Launches Program Individual Meeting
    Anything Else
    22. In your opinion, management are conducting contest, greetings, gifts and any other?
    Yes No
    23. In your opinion, complementary scheme are useful (or) not:
    Yes No
    24. In yes, which types of complementary scheme is most attractive?
    Opening a bank account
    Installment
    RTO office work (license, bike registration & other)

    If No, Do you need other type of complementary scheme?


    25. Are you satisfied with the TVS product?
    Yes No
    26. Are you satisfied with guaranty& warranty?
    Yes No

    You might also like