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    Questionnaire Div-1

    Uploaded by

    kanimozhiumakanthan16

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Questionnaire Div-1

    Uploaded by

    kanimozhiumakanthan16
    5 views5 pages

    Original Title

    QUESTIONNAIRE DIV-1

    Copyright

    © © All Rights Reserved

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    DOCX, PDF, TXT or read online from Scribd

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    Copyright:

    © All Rights Reserved
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    Download as docx, pdf, or txt
    5 views5 pages

    Questionnaire Div-1

    Uploaded by

    kanimozhiumakanthan16

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 5

    QUESTIONNAIRE

    1. Age
     Under 25
     25-35
     35-45
     45-55
     55 and above
    2. Gender
     Male
     Female
    3. Occupation
     Employed (Full-time)
     Employed (Part-time)
     Self-employed
     Unemployed
    4. Educational Background
     High School or Diploma
     Bachelor's Degree
     Master's Degree
     Doctorate or Professional Degree
     Others
    5. Monthly Income
     Below ₹10,000
     ₹10,000 - ₹20,000
     ₹20,000 - ₹30,000
     ₹30,000 - ₹40,000
     ₹40,000 - ₹50,000

    6. How satisfied are you with the timeliness of service appointments?


     Highly Satisfied
     Satisfied
     Neutral
     Dissatisfied
     Highly Dissatisfied
    7. How satisfied are you with the communication regarding service updates and
    progress?
     Highly Satisfied
     Satisfied
     Neutral
     Dissatisfied
     Highly Dissatisfied
    8. How satisfied are you with the quality of service performed on your vehicle?
     Highly Satisfied
     Satisfied
     Neutral
     Dissatisfied
     Highly Dissatisfied
    9. How likely are you to recommend Maruti Service Masters to a friend or colleague?
     Very Likely
     Likely
     Neutral
     Unlikely
     Very Unlikely
    10. How satisfied are you overall with the service experience at Maruti Service Masters?
     Highly Satisfied
     Satisfied
     Neutral
     Dissatisfied
     Highly Dissatisfied
    11. How satisfied are you with the waiting time before your service appointment?
     Highly Satisfied
     Satisfied
     Neutral
     Dissatisfied
     Highly Dissatisfied
    12. Have you experienced any delays in getting your vehicle serviced beyond the
    promised time?
     Yes
     No
    13. How would you rate the friendliness and helpfulness of the service staff?
     Extremely Friendly
     Very Friendly
     Somewhat Friendly
     Neutral
     Somewhat Unfriendly
    14. Have you encountered any communication problems regarding service updates or
    explanations of service needs?
     Delays in service
     Poor communication from staff
     Quality of service not meeting expectations
     Lack of transparency in pricing
     Unavailability of required parts
    15. Do you feel that the service provided justifies the cost?
     Yes
     No
    16. How satisfied were you with the handling of any issues or complaints you raised
    during your service appointment?
     Highly Satisfied
     Satisfied
     Neutral
     Dissatisfied
     Highly Dissatisfied
    17. How satisfied were you with the wait time for service completion?
     Highly Satisfied
     Satisfied
     Neutral
     Dissatisfied
     Highly Dissatisfied
    18. Were you provided with enough service options to meet your needs?
     Yes, completely
     Yes, somewhat
     Neutral
     No, somewhat
     No, not at all
    19. How satisfied was the communication regarding service recommendations and
    options?
     Highly Satisfied
     Satisfied
     Neutral
     Dissatisfied
     Highly Dissatisfied
    20. Do you feel that the service staff are adequately trained to handle customer needs?
     Yes
     No
    21. How satisfied are you with the current level of reliability of the product or service?
     Highly Satisfied
     Satisfied
     Neutral
     Dissatisfied
     Highly Dissatisfied
    22. How satisfied are you with the overall quality of the product or service?
     Highly Satisfied
     Satisfied
     Neutral
     Dissatisfied
     Highly Dissatisfied
    23. How satisfied are you with the resolution process for any issues or defects
    encountered?
     Highly Satisfied
     Satisfied
     Neutral
     Dissatisfied
     Highly Dissatisfied
    24. How satisfied are you with the accuracy of service estimates provided by Maruti
    Service Masters?
     Highly Satisfied
     Satisfied
     Neutral
     Dissatisfied
     Highly Dissatisfied
    25. How satisfied are you with the effectiveness of repairs and maintenance performed by
    Maruti Service Masters in addressing your vehicle's issues?
     Highly Satisfied
     Satisfied
     Neutral
     Dissatisfied
     Highly Dissatisfied

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