Scribd Logo
Upload

Welcome to Scribd!

  • 5K views

    Business Etiquette Final

    Uploaded by

    shalini@del
    This document discusses business etiquette and provides guidelines for proper etiquette in various business situations. It begins by defining business etiquette as the rules and conventions governing polite behavior in professional settings. It then provides tips for things like handshakes, business cards, and making a good first impression. The document also outlines etiquette best practices for different business interactions and settings, including workplace etiquette, meeting etiquette, telephone etiquette, email etiquette, and business dining etiquette. Overall, the document stresses the importance of etiquette, respect, and courtesy for creating positive interactions and impressions in professional settings.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd

    Business Etiquette Final

    Uploaded by

    shalini@del
    5K views16 pages
    This document discusses business etiquette and provides guidelines for proper etiquette in various business situations. It begins by defining business etiquette as the rules and conventions governing polite behavior in professional settings. It then provides tips for things like handshakes, business cards, and making a good first impression. The document also outlines etiquette best practices for different business interactions and settings, including workplace etiquette, meeting etiquette, telephone etiquette, email etiquette, and business dining etiquette. Overall, the document stresses the importance of etiquette, respect, and courtesy for creating positive interactions and impressions in professional settings.

    Original Title

    Business Etiquette Final Ppt

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Available Formats

    PPTX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    This document discusses business etiquette and provides guidelines for proper etiquette in various business situations. It begins by defining business etiquette as the rules and conventions governing polite behavior in professional settings. It then provides tips for things like handshakes, business cards, and making a good first impression. The document also outlines etiquette best practices for different business interactions and settings, including workplace etiquette, meeting etiquette, telephone etiquette, email etiquette, and business dining etiquette. Overall, the document stresses the importance of etiquette, respect, and courtesy for creating positive interactions and impressions in professional settings.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    5K views16 pages

    Business Etiquette Final

    Uploaded by

    shalini@del
    This document discusses business etiquette and provides guidelines for proper etiquette in various business situations. It begins by defining business etiquette as the rules and conventions governing polite behavior in professional settings. It then provides tips for things like handshakes, business cards, and making a good first impression. The document also outlines etiquette best practices for different business interactions and settings, including workplace etiquette, meeting etiquette, telephone etiquette, email etiquette, and business dining etiquette. Overall, the document stresses the importance of etiquette, respect, and courtesy for creating positive interactions and impressions in professional settings.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 16

    BUSINESS ETIQUETTES

    By:
    Piyush Sethi Ankit Malik
    Shalini Gunjan Puri
    Utsav Trivedi Pavan Madhava
    WHATISISAN
    WHAT ANETIQUETTE??
    ETIQUETTE??
    • The rules and conventions governing correct or polite behavior
    used in society, in a particular social or professional group
    setting.

    In Business Terms..

    • Understanding overall business decorum


    • Treating others with respect and being courteous
    • Being comfortable around people
    • Making people comfortable around you
    • Presenting yourself with the kind of polish that
    • Shows you can be taken seriously
    WHYTALK
    WHY TALKABOUT
    ABOUTETIQUETTES??
    ETIQUETTES??
    • Seems to be a disconnect in expectations between
    students and business owners.
    • Society has become less formal
    • Living in a "Fast Food” Society
    • Rushing, cramming numerous activities
    • Making less time for ourselves
    • Making less time for our appearance
    • Lacking of formalities and using slang/abbreviated
    written and verbal communications
    TEST YOUR BUSINESS ETIQUETTES
     Nameplates

     Business Card

     The Handshake

    • Degree of firmness
    • Dryness of hand
    • Depth of grip
    • Duration of grip
    • Eye contact
    MAKINGTHAT
    MAKING THATGREAT
    GREATFIRST
    FIRST
    IMPRESSION
    IMPRESSION
    • The Rule of 12 in Business

     The first 12 words


     The first 12 steps
     The first 12 inches
     The last 12 inches

    • To Create a positive impression:-

    Confident posture, Eye contact,


    Corporate Attire, Clean Fingernails
    Pleasant expression
    TYPESOF
    TYPES OFBUSINESS
    BUSINESSETIQUETTES
    ETIQUETTES
    • Workplace Etiquettes
    • Meeting & Presentation Etiquettes
    • Telephonic Etiquettes, Net etiquettes
    • E-mail Etiquettes
    • Business Dining Etiquettes
    WORKPLACEETIQUETTE
    WORKPLACE ETIQUETTE
    The conduct or procedure required by good breeding or

    authority to be observed in official life .


    Why Workplace Etiquette?
    • Avoid work-place tension
    • To avoid employee stress
    • Avoid misunderstandings
    • Employee job satisfaction
    • Increase productivity
    • Get the job done
    • To make the workplace a happy, stress-free place
    • To avoid politics
    Keys To Workplace Etiquettes
    • Positive attitude
    • Willingness to help
    • Mutual respect
    • Compromise
    • Punctuality
    • Respect for others opinions
    • Teamwork
    • Appearance
    • Show appreciation or give credit for a job well
    done
    • Speak well of your co-workers
    • Try not to step on anyone’s toes, or hurt anyone’s
    feelings
    MEETINGETIQUETTES
    MEETING ETIQUETTES
    BEFORETHE
    BEFORE THEMEETING
    MEETING
     Arrive early to make sure meeting room is set
    up correctly.
     Put agendas in place.
     Stand near the door to thank each person who
    arrives.
     Ask what issues are of particular interest to
    them.
     Introduce new members to existing members
    STARTING THE MEETING
     Ask new members of group to introduce themselves.
     Ask historical members to give their names and positions.
     Preview the agenda and set a time limit for each item,
    including time at the end of the meeting to come back to
    issues.
    DURINGTHE
    DURING THEMEETING
    MEETING

    Ask non-contributing members if they’d like to add their


    perspectives.

    ENDING THE MEETING


     Summarize agreed upon actions, responsibilities
    and timing.
     Later, write it as minutes and distribute it to
    relevant parties.
     Thank group and guests for their time and
    contributions.
    NETIQUETTE
    • Problem with e-mail is that your tone can
    easily be misunderstood
    • Always read your email before it goes out.
    • Don’t forget the rules of spelling and grammar.
    • Never omit a greeting
    and/or closing.
    • Never use ALL CAPITALS.
    BASIC TABLE MANNERS
    • Let’s get seated
    • Proper napkin use
    • Ordering from the menu
    • Minding your posture
    • Excusing yourself
    TELEPHONICETIQUETTES
    TELEPHONIC ETIQUETTES
    • Be formal
    Being formal is classy. In business, you need as much class as you can
    get.
    • Getting through
    Although email and instant messaging are quickly becoming standard
    forms of office communication, the telephone still plays an important
    role in business
    • Making the call
    When making a business call, be sure to first identify yourself and
    your company
    • Answering the phone
    People make business phone calls for specific reasons. Very rarely do
    vendors or clients call just to catch up. Telephone calls usually lead to
    some action to be taken,
    Just because you can't see the caller, it doesn't
    mean you have the right to suspend the normal
    rules of politeness
    • Hold, please

    The hold feature is generally considered a double-edged sword in telephone


    etiquette. No one is usually available at the exact moment of a phone call, and being
    on hold simply must be tolerated

    • Voice mail and messages

    If you have to leave a message or voice mail for someone, make it short and to the
    point. Speak clearly and slowly and leave your name, phone number, and a brief
    message.

    • Listening skills

    Another skill in receiving telephone calls is the ability to listen properly. Passive
    listening is simply allowing the caller to talk and not taking any action to ensure we
    have the right message.
    REFERENCES
    REFERENCES
    • www.communiskills.com
    • www.etiquettesource.com
    • www.eticon.com
    • www.cyborlink.com/besite/default.asp
    • www.buzzle.com/articles/business-etiquettes
    THANK YOU!!
    THANK YOU!!

    You might also like