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    Who Am I, Who Am I?

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    A supervisor's main roles are to lead and support staff, build an effective team, and ensure missions are completed. The key factors of supervision include understanding job duties and staff capabilities, communicating effectively with managers and staff, providing training, and building rapport through listening and using humor. New supervisors may feel worried about their new responsibilities but should focus on individual development, team building, and accomplishing goals. "

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    Who Am I, Who Am I?

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    thaicucquyen
    78 views31 pages
    A supervisor's main roles are to lead and support staff, build an effective team, and ensure missions are completed. The key factors of supervision include understanding job duties and staff capabilities, communicating effectively with managers and staff, providing training, and building rapport through listening and using humor. New supervisors may feel worried about their new responsibilities but should focus on individual development, team building, and accomplishing goals. "

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    Supervisor

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    A supervisor's main roles are to lead and support staff, build an effective team, and ensure missions are completed. The key factors of supervision include understanding job duties and staff capabilities, communicating effectively with managers and staff, providing training, and building rapport through listening and using humor. New supervisors may feel worried about their new responsibilities but should focus on individual development, team building, and accomplishing goals. "

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    Attribution Non-Commercial (BY-NC)
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    Download as ppt, pdf, or txt
    78 views31 pages

    Who Am I, Who Am I?

    Uploaded by

    thaicucquyen
    A supervisor's main roles are to lead and support staff, build an effective team, and ensure missions are completed. The key factors of supervision include understanding job duties and staff capabilities, communicating effectively with managers and staff, providing training, and building rapport through listening and using humor. New supervisors may feel worried about their new responsibilities but should focus on individual development, team building, and accomplishing goals. "

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    of 31

    Who are you?

    Who am I, who am i?
    You are a supervisor?
    You are a shift leader?
     When did you become a supervisor? On
    which occasion?
     Do you see the differences between a
    supervisor and other employees?
     What are difficulties you have to face in your
    job?
     In what way you are assigned and supported
    by your head of department?
    Introduction

     Supervisors are the people who execute and maintain


    organization’s standards. They are also the link
    between senior managers and staffs.
     Supervisors not only monitor staffs’ performance but
    also are responsible for customers’ dissatisfaction and
    employees’ low spirits and productivity.
     In summary, the supervisor is an important and
    difficult job.
    Becoming a supervisor - getting a
    step on managing scale.
    What do you get when becoming
    a supervisor?
     Happiness, pride
     Salary, bonus
     Envy
     Confusion
     Have you trained as a supervisor yet?
    Purposes of the training session:
     Explaining the role of a supervisor
     Understanding the staff and have equivalent
    methods of supervision.
     Effective communication
     Showing leadership and team building skill
     Training the staff effectively
     Good skill of appraising staff
    Unit 1: Definition of a supervisor
    1. The role of a supervisor
     You directly manage a certain
    number of staff.
     Your duties are:
    + finding methods to support your
    team in their jobs
    + ensuring that employees have
    sufficient conditions to become
    specialists at their fields.
    How to support your staff?

     You support your staff by:

    • Good planning
    • Good organizing
    .Clear orientations
    Listen, encourage, compliment, instruct,
    Resolve conflict, protect your team
    FO Supervisor
    General
     To assist in the building of an efficient team of employees by taking an
    active interest in their welfare, safety and development.
     To encourage employees to maintain good relationships with their
    colleagues and all other departments.
     To ensure that all employees report for duty punctually, wearing the correct
    uniform and name tag at all times. To ensure that they maintain a high
    standard of personal appearance and hygiene and adhere to the hotel and
    department’s grooming standards.
     To ensure that all employees provide a friendly, courteous and professional
    service at all times.
     To assist in the training of employees making sure that they have the skills
    necessary to perform their duties in the most productive way.
     To supervise employees within the department, making sure that the correct
    standards and methods of service are maintained as stated in the
    Departmental Operations Manual.
     To ensure that the Department's operational budget is strictly adhered to,
    that all costs are controlled and expenditures are properly approved.
    FO SUP.
     To read the hotel's Employee Handbook and have an understanding of
    and adhere to the hotel's rules and regulations and in particular, the
    policies and procedures relating to Fire, Hygiene, Health and Safety.
     To comply with local legislation and be conversant and act in accordance
    with any legal issues relating to your department.
     To respond to any changes in the department as dictated by the needs of
    the industry, company or hotel.
     To be flexible in your job function and perform any other reasonable
    duties and responsibilities which may be assigned to you, including
    redeployment to other departments/areas if required, in order to meet
    business demands and guest service needs.
     To attend training sessions and meetings as and when required.
     To conduct and/or contribute to regular Departmental Communication
    Meetings.
     To ensure rosters are posted and timesheets submitted on time.
     To ensure that all employees are treated fairly and consistently as
    outlined in their terms and conditions of employment, local legislation, and
    company/hotel policies and procedures.
    Summary of supervisor’s roles

    1. Lead and support members


    2. Build team
    3. Complete missions

    Lead and
    support Build team
    members

    Complete
    missions
    2. Main factors of supervision

    a. Know the duty well


     If the supervisors don’t know their duty well,
    then the supervision is a vague concept.
     Need a clear job description
    Main factors of supervision.

    b. Understand your staff


     Know all staff’s capability
     Set up suitable methods for supervision
     Be not afraid of supporting your team
     Coordinate activities of the team effectively
    Main factors of supervision

    c. Understand your managers


     Broaden employees’ views into multi-perspectives not
    only within your team but also in others
     Frequently contact your superiors in order to convey the
    orders to your subordinates
     Master company’s managing system and policies
    d. Flexibility
     Know how to balance the workload,
    cooperate with your staff, plan duty roster
     Avoid having staffs realize that they are
    strictly observed
    f. Communication skill and
    humanity
     Supervisors have authorities, however those
    authorities may be easily ignored by staff.
    Hence, the supervisors should:
     Asking better than instructing
     Giving instruction better than making requests
     Training better than showing off
     Making questions better than decisions
    e. TRAINING

     Employees who don’t meet requirements for


    lack of skills, knowledge or motivation must
    be trained.
     It may be short-term or long-term training
    plan.
    g. Communicate
     Make use of every chances to
    communicate with your staff
     Choose suitable methods of
    communicating
    h. Listen
     Listening is always a positive
    message with other people.
     Only listening can judge and give
    the appropriate comments.
    i. Professional knowledge

     Always upgrade your professional


    knowledge to receive respect from
    your staff
    k. Having sense of humor

     If humor is used appropriately, it can bring


    the light to matters without hurting others.
    Also, it creates the sense of teamwork.
     Be happy
     Enjoy your work and life
    Relations of supervision

    Colleagues Superiors

    Supervisor

    Customers Members in the


    team
    Sales Organisation Development
    Emotions when becoming a
    supervisor
     Be worried about colleagues
     Be worried about your employees
     Be given a trial by the subordinates
     Be given a trial by your superiors
     Confuse
     Improve personal style
    Discuss

     Team building
     Individual improving
     Mission accomplished
    Individual improving
     I believe
    that
    employees Admit every individual
    are the  Listen
    invaluable
     Train and manage
    properties
    of every  Give information and feedbacks
    company. 
    Hence we
    Give them a trial on necessary
    should give “If your actions inspire others to dream more,
    them the learn more, do more and become more, you
    respect. are a leader. John Quincy Adams (6th
    President of the United States) 
    Mission accomplished
     Consider the background on doing duties
     Identify the target
     Frequently remind
     Enhance, support the good deeds
     Provide resources, methods, information
     Create favorable conditions for problem
    solving
    “Willingness to learn, to cope with difficulties
    and to overcome failures is the keys to
    success”- Sonny Sơn
    Team building

     Create conditions for cooperation


     Lead the team
     Compliment the team
     Create conditions for communication
     Support the team
     Fight for the team
    “ I always share the success with my
    staffs because it is them who did it”-
    Sonny Sơn
    Comprehend your group

     Every member’s capability


     Find out experienced people
     Show weak points and new points
     Prevent the group from conflicts
     “The success doesn’t depend on me but the
    whole staff, from employees to managers. I
    rely on your assistance.”
    Standards of a good supervisor
     Specialist knowledge
     Ability to hold events
     Leadership skill
     Loyal
     Quick-witted
     High sense of responsibility
     Resourceful
     Follow manager’s instruction
     Determined
     Eager to learn
    3. Some advises for a new
    supervisor
     You are not required to be the most skillful employee.
     Clearly prove that you are in need of instruction
     Allow your team itself to handle the difficulties.
     Admit your faults, suspects and fears
     Consider staff’s ability
     Encourage sense of humor

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