TRAVEL AND TOURISM

Paper 7096/01
Paper 1


General comments

This session saw a significant increase in the number of candidates entered for this paper. It was pleasing to
see that the vast majority of candidates were able to attempt all four questions within the time available and
that most scripts contained four balanced answers. The better scripts usually contained frequent reference
to appropriate industry examples. However, many candidates did not appreciate the wording of particular
question sub-sections and, thus, did not fully address the issue that was being asked. On the whole, the
stimulus material supplied with each of the four questions was well interpreted and many candidates were
able to write with a degree of authority. However, far too many individuals resorted to copying sections of
supplied text without any proper reference to the wording of the particular question they were attempting.

There were some significant variations both between and within Centres. Centres are strongly advised to
give emphasis to the following as part of their examination preparations. The examination, as in all previous
years, will involve candidates answering four structured questions in two hours. Each question will be based
around at least one piece of original vocationally relevant stimulus material, specifically selected to reflect
key aspects of the Syllabus content. Centres should make every effort to ensure that their candidates are
familiar with past papers as part of their examination preparation. Furthermore, the structured questions
based on each of the four pieces of stimulus material will show an increase in degree of difficulty and the
following command verb hierarchy will be customarily used:

Identify/Name/State
Describe
Explain
Compare
Discuss
Evaluate.

The last part of each of the four questions will be more open-ended, inviting candidates to respond to a
problem or issue. These parts of the questions will be assessed by the use of level of response criteria.
These questions are often designed to examine several assessment objectives and provide candidates with
the opportunity to write about actual examples or case studies with which they are familiar. Far too many
individuals are unable to quote precise details therefore denying themselves access to higher marks.


Comments on specific questions

Question 1

This was set in the context of international airline operations. The stimulus material used for this question
merely helped set the scene; it was surprising to see some candidates simply copying out text without any
particular regard for the precise wording of the individual sub-questions.

(a) Many candidates were unclear as to the meaning of the word carriers and there was much
guesswork here. Some achieved three valid examples, most commonly British Airways and
Emirates, but others simply guessed at references from the article like Sky Nannys, Heathrow
and Norland College.

(b) This was well answered generally; most candidates were able to score at least two marks for
simple ideas and some developed them well.
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(c) This part of the question differentiated well and many candidates could refer to child meals,
videos/cartoons/toys, etc. However, far too many candidates just gave simple ideas with no
development and thus failed to obtain an additional mark. There was quite a lot of misconception
that crew would take younger passengers to the toilet, play with them, etc. and many referred to a
play area on the aircraft.

(d) This proved to be another good differentiator; many had learnt this and answered in detail, often
giving more than three skills. However, some candidates omitted the required explanations of each
skill which was required in order to achieve the second mark.

(e) Generally weak answers were given, with many candidates unable to progress beyond Level 1,
referring simply to more customers/profits. A few candidates attempted to refer to examples,
however there was little reference to the advantages of integration and economies of scale thus
Level 3 answers were very rare.

Question 2

This was set in the context of Sharm El Sheikhs tourism development and the stimulus material provided
tended to be interpreted very well. This resulted in some very good scores for many candidates and it was
pleasing to see such a consistent level of performance.

(a) Generally well answered in all parts and the vast majority of candidates were able to interpret the
climate graph correctly.

(b) This was well answered by most candidates. It was pleasing to see the identification of appropriate
information from the stimulus material and most answers went on to include the development
required for full marks.

(c) This was also well answered with only a minority of candidates dropping any marks.

(d) This part of the question differentiated well. There were some good, developed responses from
better prepared and perceptive candidates who were familiar with the concept of negative social
and economic impacts. However, weaker candidates mainly produced brief statements, for which
they did score marks (e.g. crime, inflation) but then gave much irrelevant material about positive
impacts and/or environmental impacts.

(e) This tended to be poorly done and many candidates remained within Level 1 for merely recognising
the simple and obvious link(s) between increasing visitor numbers and improvements in the
infrastructure. Some were able to exemplify this (e.g. airports, roads, hospitals) therefore gained
Level 2 but answers at Level 3 were rare, as few real examples were quoted to support the
generalisations being discussed.

Question 3

The focus of this question was the historic city of Bruges and the stimulus material contained both images
and text that needed careful interpretation. Many candidates paid little attention to the clues contained in the
stimulus and there was frequent straight copying of material with little thought being given to the demands of
the particular sub-question.

(a) (i) Although many candidates were able to correctly identify all three excursions, in many cases it was
more by luck than judgement. There tended to be far too much straight copying of text rather than
precise destination identification.

(ii) Correctly answered by most candidates.

(iii) Very few candidates were able to see that the additional cost for a single traveller requiring half-
board on this tour was 72 + 30 which equals 102.

(b) Few candidates appeared to know what a canal cruise was (even though Fig. 3 showed one); there
was frequent irrelevant detail about walking around Bruges or the advantages of an ocean going
cruise.
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(c) This question was poorly answered; most candidates did not seem to understand what the
question was asking and there was often further straight copying of irrelevant text.

(d) There were disappointingly poor responses from many candidates, not just the weaker ones, with
many scoring either zero or just one for a simple cost reference. Lots of candidates gave reasons
why they would drive rather than walk (e.g. too far to walk) and only a few gave explanations of the
obvious ideas such as convenience, flexibility and door-to-door travel.

(e) It was very surprising that most candidates just made general references to culture and provided
very little, if any, precise detail about the cultural attractions to be found within a city with which
they were familiar. Most answers stayed within Level 1. Those who named or identified specific
aspects of cultural appeal associated with cities often did little more than just list them. There was
far too little consideration of the visitor appeal of particular cultural attractions.

Question 4

The Australia stimulus material was quite well interpreted and there were many good answers to this
question. However, many candidates simply copied out sections of text without proper reference to the
images.

(a) Most candidates were able to score something on each of the two sections, though there were few
candidates who explained both properly for full marks.

(b) Many candidates appeared not properly to understand what is a rainforest safari, however they
managed to make three credit worthy comments.

(c) This question differentiated well and there were some good responses from perceptive candidates
who were able to develop ideas such as limiting numbers of tourists, anti litter strategies and the
use of guides, fences and signs. However, many candidates lost credit by concentrating on the
identification of negative environmental impacts rather than offering solutions to such problems.

(d) In both sections, candidates tended to pick up marks (max 1) for general ideas and a few
candidates developed their answers fully in relation to backpackers and business travellers. From
the nature of their answers, some candidates were unsure about what is a Tourist Information
Centre therefore were unable to explain the services offered to the young backpacker and the
Japanese business traveller.

(e) This question also differentiated quite well, though relatively few candidates were able to obtain
Level 3. Many candidates, however, could only make simple references to cost and difficulty of
access. Hardly any answers made reference to wider factors influencing the generation of tourists
and there were very few valid illustrations or exemplifications of the points made.
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TRAVEL AND TOURISM


Paper 7096/02
Alternative to Coursework


General comments

Performance across the cohort again reflected the full ability range, with the majority of candidates being
able to attempt most questions within the allocated time. The majority of candidates had clearly been
prepared for this examination and many demonstrated some understanding of the principles of marketing
and promotion within the travel and tourism industry. There were some good instances of candidates using
specific examples from the industry to exemplify their answers.

Candidates demonstrated differing levels of ability in responding to the command verbs within the question
paper; better performing candidates were able to discuss and compare, whilst weaker candidates tended
to respond with an explanation or description to these types of questions.


Comments on specific questions

Question 1

The questions within this subset were related to a brief case study scenario about the island of Caye
Caulker, off Belize. Candidates were required to use stimulus material to carry out SWOT and PEST type
analyses and to consider the range of tourism products available to tourists to the island.

(a) (i) and (ii) Candidates were generally able to identify correctly the threats to tourism and the economic
influences on tourism provision within the area.

(b) (i) Responses here were generally satisfactory, although some weaker candidates seemed unsure of
what constituted a marketing opportunity.

(ii) This level of response question required candidates to describe the role of Tourist Associations in
the marketing process. Many candidates focused predominantly on the general functions of such
organisations, rather than on the specific role played in marketing.

(c) (i) and (ii) Many candidates found it difficult to define the term tourism product in the first part to this
question, and referred to both tourism and product as words within their definitions. The majority
were able to identify appropriate products that might be found on Caye Caulker, although the
weaker candidates made reference to natural features, which cannot by definition be a tourism
product.

(ii) This question proved largely difficult. Few candidates were able to provide an accurate description
of the term mass tourism market, thus restricting marks here.

(d) This level of response question discriminated between the better performing candidates and the
weaker performing candidates well. At the bottom end, candidates made reference to a wide range
of promotional techniques that tourism providers could use to raise awareness and increase sales
generally. At the top end, candidates were also able to recognise the need to consider customer
types.

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Question 2

There was no specific case study focus for this question. However, candidates were required to
demonstrate their ability to apply their understanding through the tasks set.

(a) (i) and (ii) Surprisingly, many candidates were unable to identify specific sources of data, and instead
gave examples of data type and even research methods.

(b) (i) This question caused little difficulty for the majority of candidates.

(b) (ii) Weaker candidates seemed confused by the term customer profile. However, the majority of
candidates attempted to extract some information from the table provided many just cited age,
gender and disability rather than extracting specific data relating to each of these categories to
score maximum marks.

(c) Candidates here were expected to explain how demographic information can be used to achieve
customer satisfaction. Many scored two of the three available marks for their reference to types of
demographic information, but few provided specific amplification.

(d) (i) The majority of candidates were familiar with the product life cycle model and many were able to
analyse the reasons why certain destinations were at the growth stage. There were also several
incidences where candidates did not select a destination, rather a product.

(ii) The concept of rebranding seemed to pose more of a challenge. Most candidates recognised the
need to move products through the life cycle model but few were able to describe this process in
any detail.

(e) Candidates were asked to discuss the advantages and disadvantages of branding destinations.
The majority of candidates who attempted this question used a bullet pointed list within their
response. This limited marks to level 1 as a more detailed or comparative approach was required
to go beyond this level.

Question 3

The context of this question was set around the price element of the marketing mix.

(a) Many candidates were unable to differentiate between pricing policies and selected inappropriate
examples i.e. prestige pricing is not for those customers sensitive to price. There was also some
confusion over how each policy worked, with common overlaps between discount pricing and
promotional pricing.

(b) Responses to this question about the going rate varied. Better candidates understood the
concept of price makers and price takers, whereas weaker performing candidates relied heavily on
the concept of competition increasing or decreasing prices randomly.

(c) This question was poorly evidenced by the majority of candidates. Candidates saw the reference
to influences on price but did not register the requirement to consider external influences such as
taxation and subsidies. As a result few scored maximum marks for this question.

(d) (i) There were some interesting diagrams produced in response to this question. More able
candidates were able to clearly identify where the Internet fits into the distribution picture. Less
able candidates replicated five models of distribution or omitted the Internet from their answer
completely.

(ii) Many candidates missed the point of this question, seeing it as an opportunity to demonstrate their
understanding of the advantages of the Internet to both customers and organisations. Only a
limited number of responses actually focused on the impact that this technologically advanced
distribution channel brings on price, as the question required.

(e) As with other level of response questions within this paper, candidates performed poorly at level 3
within this question. Many responses were repetitive and omitted to mention the competition
element of the question.

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Question 4

The majority of the questions within this subset relate to the promotion element of the marketing mix.

(a) (i) Many candidates demonstrated a reasonable understanding of the importance of sponsorship as a
marketing communication method, and the majority were able to provide examples of how this
works. However, only the better performing candidates were able to accurately explain the
financial aspect of sponsorship.

(ii) Few candidates were able to give an accurate explanation of public relations.

(b) Responses were generally good to this question, with the majority of candidates being able to offer
some relevant information about these two forms of promotional material.

(c) This question attracted a range of responses. A small number of candidates confused the question
with one asking the different stages of a promotional campaign. However, a large number of
candidates scored highly within this question.

(d) Some candidates recognised the specific features that appeal to customers taking short haul, City
Break holidays. Few realised that they should identify generic features of cities i.e. architecture,
night life etc.

(e) Responses to this question varied a great deal. A significant number of candidates could not
describe the term marketing mix. A reasonable number were able to identify the four elements of
the mix and the better performing candidates were also then able to apply some or each of these
elements to a specified tourism product. There were surprisingly high numbers of non-tourism
related products cited.
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