Page last updated: 05 September 2022

Everyday finance

We regulate the conduct of banks and insurance companies. Most financial service providers must be licensed by the Financial Markets Authority. We monitor and enforce their conduct and the standards by which they operate.

These pages explain everyday financial services like banking and insurance, what conduct you should expect from them and what to do when things don't go as expected.

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Banking

Conduct of Financial Institutions (CoFI) legislation gives the FMA more powers to supervise and monitor banks.

What you need to know

Insurance

We monitor insurers and the financial advisers selling insurance products to ensure they deliver outcomes that protect you.

Let's talk insurance

Disputes and consumer protection

We want to ensure New Zealanders have confidence in a strong and trusted financial services sector that treats people fairly.

If you have a complaint or are in dispute with your financial service provider, this page will give you information on where to go for support.