Assurance
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This report documents the program and the outcomes of Dagstuhl Seminar 11481 “[email protected]”. Research on [email protected] seeks to extend the applicability of models and abstractions to the runtime environment, with the goal of... more
A smartphone and a strong Internet connection are what every tech-savvy customer's need to meet the full spectrum of his / her everyday needs. The on-demand taxi service is a phenomenon that has changed the habit of a huge proportion of... more
Safety-Critical Systems”, was originally published in
In order to achieve their mission, the vision of all hotels is delivering quality services to satisfy their customers who are consuming the services of the hotels. The main objective of this study is to analyze the effect of service... more
Requirements for initiating, planning, controlling, and executing the Software Quality Assurance processes of a software development or maintenance project are established in this standard. This standard is harmonized with the software... more
Fulfilling customers' expectations is important to prove their loyalty in the market. Therefore, this study is conducted to examine the effect of service quality on customer loyalty at selected Hotels in Hawassa, Ethiopia. The study... more
_______________________________________________________________________ ABSTRACT— The purpose of this paper is to empirically examine the affect of service quality dimensions on the customers' satisfaction in Telecommunication companies... more
Performance measurement provides an objective basis for evaluating how efficiently public resources are being used and how effectively public service outcomes are being achieved. It is a process used to support government selfanalysis and... more
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étude de la création de la catégorie des contrats aléatoires à travers l'analyse du contrat de jeu
The research reported in this thesis was on "Impact of Service Quality on CS in an Airline Industry". The purpose of research was to study the service quality impact of Pakistani Airlines on the customer satisfaction and to suggest... more
This study examines the antecedents of customer switching behaviour in Nigerian banking industry. Customer switching behavior in deposit money banks has become an important issue for discussion among the researchers, policy makers and... more
In order to achieve their mission, the vision of all hotels is delivering quality services to satisfy their customers who are consuming the services of the hotels. The main objective of this study is to analyze the effect of service... more
The customer always expects a potentially great service from any business deal. The evaluation of service quality becomes quintessential in understanding the effectiveness of the service provided by the trader. Keeping this aspect in... more
Le contexte de changement global dans les rapports entre acteurs de la consommation caractérisé par l'eff acement des frontières entre l'écono-mique et le social préfi gure une transformation du lien social et pose la question de la... more
In today’s generation service quality in both private as well as public banks are treated as most important factor and asset for satisfying customer which indeed increases the customer loyalty and retention rate of customers. The aim of... more
In tandem with the evolution of reporting, this paper highlights the extent to which the content of corporate social responsibility (CSR) and sustainability assurance reports in Malaysia addressed the key elements of the requirements of... more
Financial scandals have highlighted the need for greater corporate transparency. Thus, corporate governance has emerged as an instrument for corporations to fulfil their social responsibility by offering more reliable information to their... more
As adversaries develop Information Warfare capabilities, the threat of information system subversion presents a significant risk. System subversion will be defined and characterized as a warfare tool. Through recent security incidents, it... more
Across the world, regulators and government agencies are increasingly implementing XBRL for regulatory filings. At the same time, the increasing global adoption of XBRL and its potential to replace traditional formats for business... more
The subject of the thesis for the doctor’s degree “Contribution to perfecting control performance within the insurance system” is meant to turn to account the experience provided by the life in the insurance controlled activity and the... more
We extend the separation kernel abstraction to represent the enforcement of the principle of least privilege. In addition to the inter-block flow control policy prescribed by the traditional separation kernel paradigm, we describe an... more
Abstract: The market of organic products in Europe is generally expanding. The organic food production has been strictly regulated in the European Union. Particular competence requirements need to be developed not only to achieve economic... more
Directors and boards can be supported by a network of internal functions such as internal audit, risk and compliance, particularly in relation to assurance. There are various factors they should consider, questions they could ask and... more
In the United States, a movement toward project-based freshman engineering curricula began in ngineering Education Coalitions. This movement continues at Universities across the country. At Louisiana Tech University, we began our own... more
Depending on the abstraction level, IT governance can be viewed as a framework, methodology, or technique. As a framework, IT governance enables a “system of controls” assisting in assuring organizational goals and objectives are achieved... more
Persistent teacher shortages have led states to promulgate policies to support alternative pathways into teaching and hence supplement supply. Such alternatives may differ from traditional preparation in many ways, but each tends to tap... more
A smartphone and a strong Internet connection are what every tech-savvy customer's need to meet the full spectrum of his / her everyday needs. The on-demand taxi service is a phenomenon that has changed the habit of a huge proportion of... more