The Enablers and Disablers of E-Commerce: Consumers’ Perspectives

The availability and continued growth of Internet technologies (IT) have created great opportunities for users all over the globe to benefit from these services and use them in a variety of different ways. The use of IT to conduct business online is known as Electronic Commerce (E-Commerce). While developed countries have harnessed and adopted E-Commerce, developing countries are not yet fully adapted to its adoption. The aim of this study is to investigate the main factors that play a role in the adoption of E-Commerce from a consumer's perceptive and, hence, develop a framework that conceptualises the influential factors (enablers and disablers) of E-Commerce. A 'grounded theory' methodology was used to collect and analyse the data and develop the proposed framework. Thus, semi-structured interviews were conducted with Saudi residents to elicit their opinions about E-Commerce enablers and disablers in Saudi Arabia. The findings of the study suggest that the factors that have the most significant impact on the adoption of E-Commerce in Saudi Arabia are security, fraud and hacking, trust, cyber-law, awareness and perceived usefulness, postal services, government e-readiness, resistance to change, the presence of commercial electronic websites, cost, tangibility, warranty, trial and experience.

iBusiness, 2013

Although e-commerce has become a familiar retail channel for businesses in developed countries, it is still considered an innovation in developing countries. Specifically, electronic commerce (e-commerce) in Saudi Arabia is still in the first stage despite its advance and fast growth in ICT marketplace, the highest increase in Internet penetration in the world, strong retail sector, and young population. This research study aims to identify tangible barriers influencing consumers in Saudi Arabia to adopt e-commerce. An exploratory research design is used to shed light on the tangible barriers facing Saudi consumers when shopping online. This research study identified key tangible barriers and their relative importance for both e-commerce adapters and non-adapters facing Saudi consumer when shopping online. Practical as well as managerial implications are discussed.

2017

The increasing number of Jordanian Internet users should naturally be reflected in e-commerce conversions. However, this is not the case. While social-media users in Jordan are becoming more engaged and involved in social-media transactions, e-commerce activities have not experienced a similar trend. This issue has been identified in the literature as the e-commerce awareness paradox, wherein customers are partially aware but are not engaged. This points to a missing link between different levels of awareness and e-commerce process engagement. This paper presents the results of research that has investigated and evaluated the awareness of e-commerce among customers. In order to gain insight into customers' awareness, data were collected from 386 participants. The data analysis identified that partial and full customer awareness are critical factors in the adoption and success of e-commerce. Furthermore, four distinctive levels of awareness are identified, namely awareness of pro...

International Journal Of Innovation And Economic Development, 2015

The rapid growth of E-Commerce initiatives in the world reflects its compelling advantages, such as enhanced governmental performance, lower cost structure, greater flexibility, broader scale and scope of services, greater transparency, accountability, and faster transactions. This study aims to determine the connection and effects that attitudes have on e-commerce is paramount to developing e-commerce. In developing countries, IT and communication or rather e-commerce growth are substantial. Technology effectiveness is essential in E-Commerce success. However, human, economic, and other organizational issues must be taken into account as well. In this study, we evaluated the current status of E-Commerce in developing countries. The evaluation of current status reveals opportunities that should be seriously tackled by organizations, if they are to survive the consequences of globalization and open markets. There should be an immediate implementation of a governmental infrastructure ...

Emerging Markets and E-commerce in …

Electronic Journal of Information Systems Evaluation (EJISE), 2017

The increasing number of Jordanian Internet users should naturally be reflected in e-commerce conversions. However, this is not the case. While social-media users in Jordan are becoming more engaged and involved in social-media transactions, e-commerce activities have not experienced a similar trend. This issue has been identified in the literature as the e-commerce awareness paradox, wherein customers are partially aware but are not engaged. This points to a missing link between different levels of awareness and e-commerce process engagement. This paper presents the results of research that has investigated and evaluated the awareness of e-commerce among customers. In order to gain insight into customers’ awareness, data were collected from 386 participants. The data analysis identified that partial and full customer awareness are critical factors in the adoption and success of e-commerce. Furthermore, four distinctive levels of awareness are identified, namely awareness of products and services (AOP/S), awareness of payment (AOP), awareness of delivery (AOD) and awareness of brand (AOB). This research contributes to the literature by providing a novel framework in which levels of awareness are mapped to four main processes of electronic commerce. The framework will be useful to e-commerce practitioners as a basis to evaluate prospective customers’ levels of awareness, thereby to assist identifying precisely where they need to focus on the online acquisition journey.

Emerging Markets and E-Commerce in Developing Economies

This chapter undertakes a meta-analysis of the published literature on e-commerce in developing economies (DEs). The aim is to take stock of the literature, identify enduring research themes, classify the existing work based on such themes and review the theoretical and conceptual approaches used. The analysis covers 245 articles published between 1993 and 2006 in 76 different journals on electronic commerce, information systems, global information technology, development and developing countries. The findings indicate that the research area is rapidly growing and relatively well-spread across the assessment of e-commerce potential and its adoption and implementation issues in DEs. We make a case for future research to focus on developing a broad development perspective of e-commerce benefits and a strategic understanding of how to achieve and sustain these benefits. The chapter thus serves both as a synthesis of current research, and as a road map providing future directions for bo...

La teologia di Papa Francesco. Fonti, metodo, orizzonte e conseguenzeIl , 2019

Papa Francesco segna una nuova fase nel cammino della vita della Chiesa e del modo con cui la comunità dei credenti abita il mondo. Malgrado le -gratuite -accuse sul deficit di teologia di Bergoglio sono ormai davvero molte le categorie che ha immesso nella discussione teologica e in quella sociale. Si pensi per ricordarne alcune: alla valorizzazione del popolo, del suo valore mitico e costruttivo, al tema delle periferie, al procedimento induttivo e dal basso, agli atteggiamenti -teologici, spirituali e sociali -della tenerezza e della misericordia, ai quattro principi (tempo/spazio, tutto/parte, unità/conflitto, realtà/idea), alla necessità della riforma della Chiesa, alle questioni legate ad una riconsiderazione complessiva delle questioni urbane e sociali ecc.