Managing Public Trust

Managing Public Trust Barbara Kożuch • Sławomir J. Magala Joanna Paliszkiewicz Editors Managing Public Trust Editors Barbara Kożuch Jagiellonian University Krakow, Poland Joanna Paliszkiewicz Warsaw University of Life Sciences Warsaw, Poland Sławomir J. Magala Rotterdam School of Management Erasmus University Rotterdam, The Netherlands ISBN 978-3-319-70484-5 ISBN 978-3-319-70485-2 https://doi.org/10.1007/978-3-319-70485-2 (eBook) Library of Congress Control Number: 2018935568 © The Editor(s) (if applicable) and The Author(s) 2018 This work is subject to copyright. All rights are solely and exclusively licensed by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations. Printed on acid-free paper This Palgrave Macmillan imprint is published by Springer Nature The registered company is Springer International Publishing AG The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland To our fellow brain trust members, with a mild warning: How much trust would a brain trust trust if a brain trust could trust trust? CONTENTS 1 Introduction Barbara Kożuch, Sławomir J. Magala, and Joanna Paliszkiewicz Part I Trust and Public Trust: Background and Definitions 2 Trust: A Multifaceted Notion Joanna Paliszkiewicz 3 Understanding Public Trust Barbara Kożuch Part II Public Trust and Organizational Challenges 4 Public Trust and Organizational Change Sławomir J. Magala 5 Public Trust and Organizational Learning in Academic Institutions in Poland Barbara Kożuch, Katarzyna Sienkiewicz-Małyjurek, and Regina Lenart-Gansiniec 1 7 9 25 41 43 57 vii viii 6 7 8 CoNTENTS The Role and Importance of Trust in the Processes of Human Resource Management Marek Bugdol 73 Cultural Factors of Trust in a Public Organization as a Workplace Michał Chmielecki and Łukasz Sułkowski 99 Trust and Strategic Partnerships: Barriers to Developing Dynamic Capabilities in a Public Organization Jaakko Sivusuo and Josu Takala Part III 9 10 Building Public Trust in Social Media Dorota Marquardt, Barbara Filipczyk, Jerzy Gołuchowski, and Joanna Paliszkiewicz Public Service Design and Public Trust: Conceptualizing the Sustainability Adam Jabłoński Part IV 11 12 The Development of Public Trust The Dynamics of Public Trust in Organizational Cooperation Mutual Trust: Joint Performance of an Operations Strategy Implementation—Securing the Value Chain by Preparedness Vesa-Jukka Vornanen, Ari Sivula, Yang Liu, and Josu Takala Trust in Public Organizations: An Explanation for Noncooperative Behavior István Takács and Katalin Takács-György 115 133 135 153 173 175 191 CoNTENTS 13 Trust in an Integrated Territorial Investment Agnieszka Chrisidu-Budnik Part V Public Trust in Different Countries ix 209 223 14 Managing Public Trust in Turkey Fatih Çetin and Özge Demiral 225 15 Managing Public Trust: Cases from Taiwan Lee, Tzong-Ru (Jiun-Shen) and Chun-Yu Chien 239 16 The Role of Trust in Spatial Planning Processes: The Case of Poland Agnieszka Chrisidu-Budnik and Jerzy Korczak 255 Intellectual Capital Management and Trust in Public Administration in European Countries Florinda Matos, Valter Vairinhos, and Ana Josefa Matos 273 17 Index 291 LIST OF CONTRIBUTORS Marek Bugdol Jagiellonian University, Kraków, Poland Fatih Çetin Niğde Ömer Halisdemir University, Niğde, Turkey Chun-Yu Chien Asia University, Taichung, Taiwan Michał Chmielecki University of Social Sciences, Warszawa, Poland Agnieszka Chrisidu-Budnik University of Wroclaw, Wroclaw, Poland Özge Demiral Niğde Ömer Halisdemir University, Niğde, Turkey Barbara Filipczyk University of Economics in Katowice, Katowice, Poland Jerzy Gołuchowski University of Economics in Katowice, Katowice, Poland Adam Jabłoński WSB University in Poznań, Poznań, Poland Dorota Konieczna University of Economics in Katowice, Katowice, Poland Jerzy Korczak University of Wroclaw, Wrocław, Poland Barbara Kożuch Jagiellonian University, Krakow, Poland Lee, Tzong-Ru (Jiun-Shen) National Chung Hsing University, Taichung, Taiwan xi xii LIST oF CoNTRIBUToRS Regina Lenart-Gansiniec Jagiellonian University, Kraków, Poland Yang Liu Jinan University, Guangzhou, China Sławomir J. Magala Rotterdam School of Management, Erasmus University Rotterdam School of Management, Rotterdam, The Netherlands Jagiellonian University, Krakow, Poland Florinda Matos ICLab – ICAA – Intellectual Capital Accreditation Association, Santarém, Portugal Ana Josefa Matos ICLab – ICAA – Intellectual Capital Accreditation Association, Santarém, Portugal Joanna Paliszkiewicz Warsaw University of Life Sciences, Warsaw, Poland Katarzyna Sienkiewicz-Małyjurek Silesian University of Technology, Gliwice, Poland Ari Sivula University of Vaasa, Vaasa, Finland Jaakko Sivusuo University of Vaasa, Vaasa, Finland Łukasz Sułkowski Jagiellonian University, Kraków, Poland István Takács Óbuda University Budapest, Budapest, Hungary Katalin Takács-György Óbuda University Budapest, Budapest, Hungary Josu Takala University of Vaasa, Vaasa, Finland Valter Vairinhos ICLab – ICAA – Intellectual Capital Accreditation Association, Santarém, Portugal Vesa-Jukka Vornanen University of Vaasa, Vaasa, Finland LIST OF FIGURES Fig. 5.1 Fig. 8.1 Fig. 10.1 Fig. 10.2 Fig 11.1 Fig. 12.1 Fig. 12.2 Fig. 14.1 Fig. 14.2 Research results (Source: own elaboration) Strategic framework of an organization and an individual Model that links the vision of a public organization with key public values and their attributes Model of the relationships between key public values and smart specializations, with reference to the priorities and strategic objectives of a public organization Abstraction of an innovative preparedness process (Vornanen 2017: 89; Vornanen et al. 2016) Payoffs of players in relation to the machinery service fees by modelling the impact of subsidies. The strategies of players are as follows: A = invest and offer services; B = no machinery, no investment, needs services (wants to cooperate) Individual payoffs (income) of players in relation to hired machinery services by modelling the impact of subsidies. The strategies of players are as follows: A = invests and offers services; B = does not have own machinery, demands services (wants to cooperate); Sx = scenario x Percentage of people reporting trust in others, 2014 (Source: oECD’s (2016) presentations on the World Value Surveys and European Values Survey) Average trust of the general population in institutions: 2016 vs. 2017 (Source: Authors’ compilation from Edelman Trust Barometer (2016, 2017)) 66 125 166 167 177 200 203 226 230 xiii xiv LIST oF FIGURES Fig. 14.3 Fig. 16.1 Fig. 17.1 Fig. 17.2 Fig. 17.3 Percentage of people reporting trust/confidence in their national government, 2014 and change since 2007 (*Latvia joined the oECD in July 2016. Data refer to the percentage who answered “yes” to the question: Do you have confidence in national government? Source: oECD’s (2015) presentation from Gallup World Poll) Continuum of conflict propensity in the spatial planning processes NIC for European countries in 2011 Biplot of 23 variables related to TP for European countries, organized in five clusters Biplot of 24 variables representing trust perception in the 17 European countries for which there is information about NIC 231 266 280 282 284 LIST OF TABLES Table 5.1 Table 6.1 Table 8.1 Table 9.1 Table 9.2 Table 9.3 Table 15.1 Table 17.1 Table 17.2 Table 17.3 Behavior and relations that build organizational trust The key factors in the process of socialization Comparison of the case organizations Social media use by the voivodship capitals in Poland Characteristics of the study material from the Twitter portal Theoretical model of public trust building on Twitter Characteristics of public trust in the four examined cases Automatic characterization of country clusters in the function of NIC components Content and Cronbach’s α for the clusters in Fig. 17.2 Correspondence between labelling and the meaning of the clusters in Figs. 17.2 and 17.3. Each cluster number (left column) corresponds with variables that compose the cluster and countries whose PPT is influenced by those variables. The rightmost column shows the equivalent cluster labels in Table 17.2 64 79 117 139 140 142 241 281 283 286 xv