“4 Kampanye Servis”

SENYUM, SALAM SAPA

SALAM KHAS BATIK AIR
TUGAS DAN TANGGUNG JAWAB
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No Module :
1 Principles and Philosophy of aviation Security

2 Threat to Civil Aircraft

3 Aviation Legislation Including National and International

4 Managing an Acts of Unlawful Interference so as to Minimize the Risk

and/or Effect of Such an Act
5 Security of the Flight Deck

6 Response to Bomb Threat to Aircraft In-flight

SENSITIVE SECURITY INFORMATION (SSI)

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MANDATORY TRAINING

DG AVSEC

j
CRM SAFETY
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INTERNATIONAL
REGULATION

ANNEX 17
SECURITY – Safeguarding Civil Aviation against Acts of Unlawful
Interference

ICAO DOC. 8973

SECURITY MANUAL for safeguarding Civil aviation againts Act of
Unlawful Interference
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NATIONAL REGULATION

 Aviation Act No.1 Year 2009

 PM (Peraturan Menteri) No. 80 Year 2017 tentang PKPN.
 UU RI No.2 tahun 1976 (Ratification Convention Tokyo 1963, Hague
1970, Montreal 1971)
 SKEP/100/VII/2003 Juknis Penumpang Membawa Senjata Api Beserta
Peluru Dan Tata Cara Pengawalan Tahanan Dalam Penerbangan Sipil
 Aircraft Operator Security Program / PKAU
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POLICY FOR UNRULY / DISRUPTIVE

PASSENGERS
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HANDLING OF UNRULY/DISRUPTIVE PASSENGER

1. ACT NO 2 YEAR 1976
• The captain may restrain any disruptive passenger if he/she performs any
acts likely to endanger the safety of the flight
• The captain may require or authorized of other crewmembers to restrain
the disruptive passengers.
2. ACT NO 4 YEAR 1976
• Any people who on board an aircraft perform any acts likely to endanger
the safety of the flight shall be punished with maximum 5 years in prison
• Any person who on board an aircraft perform any acts likely to
jeopardized good order and discipline on board in flight shall be punished
with maximum 1 year in prison
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DEFINITION

• A passenger who acts may or do jeopardize the safety of an aircraft or any

passenger or property therein or do jeoperdize the good order and discipline
during pre, in, or post flight
• Passenger who fail to respect the rules of conduct on board or on ground to
follow the instructions of airline staff, and therby disturb the good order and
descipline on board or on ground.
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THE ACTS OF DISRUPTIVE PASSENGER

a) Offensive and disorderly conduct such as physical assault, verbal abuse or
sexual harassment.
b) Doing an act which interference with the crew or threatens the safety or
people on board.
c) Smoking
d) Disobeying instructions of the operator, such as;
• Drunkeness
• Illegal consumption of drug
• Refusal to stop smoking
• Refusal to stop consuming alcohol.
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THE ACTS OF DISRUPTIVE PASSENGER

• Refusal to stop using electronic device
• Interference, assault and threatening action to aircrew and pax
• Fight.
• Sexual harassment.
• Refusal to leave the aircraft
• Actions which cause discomfort to another passenger.
• Other action against criminal law
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CATEGORIES OF POTENTIAL DISRUPTIVE PASSENGERS

 Inadmissible passengers
 Deportees
 Person inlawful custody
 Illegal entrants
 Intoxicated passengers
 Football supporters and similar groups
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IDELINES FOR CREW MEMBER

• The PIC will be notified if any passenger display disruptive behavior
• The PIC will coordinate with other crew to take appropriate action
• After attempting to defuse the situation, the PIC and the PURSER/FA1 will
coordinate on the issuance of the final warning card to disruptive passenger
• The PIC may take all reasonable measures including the restraint of the
unruly/disruptive passenger
• The PIC should consider restraining an unruly or disruptive passenger
• The restrain can be continued after landing
• The authorities must be notified either before or after landing as soon as possible
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PROCEDURES ON THE GROUND

 FA shall be notified any passenger displays unruly behavior.
 FA shall approach disruptive passenger and give warning which can repeat
two times and final warning.
 If the pax still continues unruly.disruptive behavior cabin crew on duty shall
be notified to PIC.
 PIC will report to Ground Security Coordinator/KK to take appropriate
action.
 PIC and Cabin Crew shall make occurance report to Chief.
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DURING INFLIGHT
When attempting to control unruly/disruptive pax the steps below should be
followed:
 Speak assertive, stay calm, show respect and empathize.
 Do not take it personallity
 Listen to the pax and focus on what you can do.
 If pax complies with request, there is no further action required.
 If pax continues to refuse to comply with regulation, crew should give
VERBAL WARNING, that PIC may decide to land at the nearest available
airport and off load him and the matter will be turned over to law
enforcement authorities.
 This verbal warning should be done and before the pax is informed that the
matter was being reported to the captain
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Verbal 1
Good Morning/Afternoon/ Sir/Madam,
According to the Civil Aviation Regulations, we remind you to not smoking
during flight/turn off the mobile phone/............ thank you for you
cooperation.

Selamat pagi/siang/ sore/ malam

Kami mohon perhatian Anda Sesuai peraturan penerbangan sipil, kami
ingatkan agar Bapak/Ibu untuk tidak merokok / mematikan HP / ….…
Terima kasih atas kerjasamanya.
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VERBAL 2
Dear Sir/Madam,
For the second time, we remind you that you have been disturbing and
violating’s regulations as set in Act law No 1 in 2009.(INDONESIA).

Untuk kedua kalinya saya ingatkan agar

Bapak/ Ibu…...............karena telah mengganggu ketertiban dan tata
tertib dalam penerbangan, sebagaimana diatur pada UU RI Nomor I
Tahun 2009.

Note: when second warning has been given, a flight attendant would give a
law statement if necessary
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VERBAL 2
• If the passenger still continues refusing to comply the regulations/instructions,
final warning notice should be handed to the unruly passenger.
• If the other passenger or when cabin crew duties well disruptive by physical
interference, the PIC must be informed immediately.
• Separate the passenger by changing seats, assign on cabin crew to monitoring
the situation to prevent worsening.
• The PIC shall decide on the course the action after evaluating the situation
• The final warning notice read out to the disruptive passenger
• Cabin crew should ask two passenger to provide information and signed the
witness form
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RESTRAINT OF PASSENGER
• If PIC deems restrain necessary, he will authorize PURSER/FA1 to utilize the
restrain device to secure unruly/disruptive passenger.
• Duties and responsibility process restraining disruptive pax :

Communicator The FA who give warning to disruptive passenger

Handcuffing The FA who apply restrain kit

Element of The FA or ABP who helped paralyze passenger
surprise

Note : FA1 should briefing before process restraining disruptive passenger

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TEHNIK PENGEKANGAN (RESTRAINT)

Element of Surprise
Is there anything else i can say or DO #2

#1 DP #4
Communicator Handcuffing
#3
Element of Surprise

SENSITIVE SECURITY INFORMATION (SSI)

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SENSITIVE SECURITY INFORMATION (SSI)

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SENSITIVE SECURITY INFORMATION (SSI)

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WITNESS THE INCIDENT
• The crew members and passenger who actually witness must make written report.
• Such crewmembers must identify and provide their contact details for future
investigations.
• The person in charge of the passenger list should ensure that list, including
references to seat rows and number, are preserved.
• The following details should be noted at the time of incident :
Aircraft registration.
Pilot In Command (PIC).
PURSER/FA1 named.
Aircraft position at the time of incident.
Name, nationality an details of journey of disruptive passenger.
Record the details of incident.
Record the details in a form that can be readily handed over to the police
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THREE LEVEL OF MATRIX INCIDENT
I Give the first verbal warning, if the passenger complies the request,
there is NO further action required.

II If the passenger continues to refuse, a flight attendant should give the

second verbal warning including Law Statement. if still persist, flight
attendant must notify the flight crew to issue a Final Warning Notice.

III If the passenger still continue refusing, or a passenger/crew members

were injured or had received threats or serious injury, then the restrain
kit must be used and/or if it should be considered to make an
emergency landing or diversion routes.
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POST FLIGHT
a. The PIC will inform operation, Operation Control will inform the concerning
port of the course of action to be undertaken on arrival.
b. The Duty Manager or Station Senior is notifying airline security of the local
port authority to stand by arrival at the aircraft side.
c. Retrieve and return the baggage to the passenger, if he/she is being detained
by local authority.
d. Arrange hotel accommodation and transportation for the passenger and any
expenses are on the passenger own account.
e. Send potential complaint report to safety & security directorate for follow up
action
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LANDING AT OUT STATIONS

a. A report should be made to Air Traffic Control (ATC)

b. The PIC and Lion Air Group must report to the appropriate authority in
the country and national diplomatic or consular office of the passenger
concerned.
c. If the PIC believes that the passenger has committed some serious
offences he may deliver him to the police or immigration officer.
d. A complete report of the incident must be filed, and counter signed by
PIC.
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INCIDENT REPORT

The report should include:

a. Staff/crew name, address, and telephone number
b. Trip routing and flight number
c. Nature of problem
d. Passengers name, seat number, destination nationality, physical
description
e. Incident date, time and location
f. Witness statement where appropriate
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REPORT OUTLINE
• Header
• Contain
 Systematically ( Date/Month/Year, Day and any detail of related
items);
 Chronologies Accommodate 5W (what, when, where, who, why &
1H (how) and take action.
 Witness and Evident if necessary and available;
 Conclusion & Recommendation if necessary
• Signature
• Footer

SENSITIVE SECURITY INFORMATION (SSI)

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What
Benar telah terjadi unrully
When
Pada saat pesawat .............
Where
Pada penerbangan XX ….. Tujuan ……..
Who
Pelaku penumpang seat no …………
Why
Yang bersangkutan menolak untuk mematikan HP ……………

How
Jelaskan Kronologis kejadian yang se akurat mungkin ……

SENSITIVE SECURITY INFORMATION (SSI)

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FLIGHT DISTURBANCE
INCIDENT REPORT
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GIVING EVIDENCE IN COURT

Crew members and ground staff may need to give evidence in court. Lion Air
Group:

• Give staff all necessary support required for them to give evidence in court;
and

• Threat attendant at court as duty time and travel to court as a duty trip.
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COMPENSATION

In some jurisdiction it may be possible for staff to obtain financial

compensation from the passenger where crewmembers or ground staff have
been assaulted or injured.

Lion Air Group will support and assist crewmembers and ground staff in
obtaining such compensation where it is appropriate
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ACTION BY CABIN CREW ON RECEIPT OF CATERING

a. Check seals and cross-reference the numbers with the consignment
documents.
b. Check the contents thoroughly if there is any suspicious.
c. Report to security if there is any suspicion
d. Complete a voyage report
e. Challenge and report to security if there are any unauthorized person who
takes valuable items
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AIRCRAFT HIJACKING
Hijacking is defined as an incident whereby an unauthorized person or
person unlawfully seize command of an aircraft either on ground or in
air.
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TYPE OF HIJACKING

1) Crime
A person or group of people commits crime for the benefit of their own.
2) Politics
A person or group of people commit because of political reason.
3) Mental Depression
A person or group of people commits crime because of mental disorder
4) Terrorist
A person or group of people commits because of political reason.
5) Refugee
Are usually amateurs, who see the aircraft as a means of crossing frontiers.
 AVIATION SECURITY
COPE AND SURVIVE

Keep alert and report unusual things right away. When threatening situation
raises, act promptly and positively.
Cabin crew are usually the first to deal with a hijacker

GUIDELINES FOR ASSIST IN HANDLING A HIJACKER

 Usually cabin crew are the first to deal with the hijackers
 Remain calm, Keep safe distance, Be ready to fight the fire
 Critical phase of hijacking usually 15 – 45 minutes
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ABC CONCEPT OF HIJACKING

A. AGGRESSION: how to control the aggression:

a. Keep it off the plane
• Every opened exit must be guarded by cabin crew
b. Keep it off the cockpit
• Try to delay the hijackers demand to enter the cockpit
c. Kept it on the ground
• Try to land and delay the flight
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B. BEHAVIOR : Self Control How to Behave?

I. Self control
• Keep calm/Passive control
• Don’t try to attack the hijacker
• Act non-threatening manner
• Eat, rest and exercises for your strength
• Protect yourself
• Be persuasive to stay alive
• Maintain your personal job
• Delayed is paramount tactics
• Do not argue
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II. Passenger control

• Remain the passenger not to talk anything

• Ask them not be a hero / trust the law
• Give them activities to keep calmness
• Extra care the sick / disable person
• Provide food drink but not alcoholic
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III. Hijacker Control

• Passenger control gather and pass information about the hijacker

• Reason carefully to the hijacker
• Put hijacker selects liaison initially
• Calm and reduce hijacker anxiety
• Do not challenge hijacker power
• Use eye contact without staring, give body space
• If possible seat together
• Give them food and drink
• Do not make sudden movement
• Try to get them release passenger
• Try to delay the demand and be alert
• If release is offered take it, if escape is possible
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C. COMMUNICATIONS
 With the hijackers
• Make social conversation
• Inform the hijacker that you have to do procedures
• Learn and conform number hijackers
 With crewmember
• Cooperate with hijackers
• Communicate openly rather than covertly
• Use interphone when communicate
 With Passenger
• Keep informs of non-strategic information
• Keep passengers as quite and comfortable
• Tell passengger to inform their movement
• Give special attention to the old, sick and mother with small children
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Hijacking involving the use of volatile mixtures

Procedures to reduce or eliminate the possibility:

 In the event of fire, report Flight crew immediately.
 The cockpit door will remain close
 Cover with wet blanket if volatile liquid has been poured.
 If fire has already started, airflow will be kept to a minimum.
 All crewmembers will be alerted to have fire extinguishers ready.
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BOMB IN HAND HIJACKER

a. Avoid his admittance to the cockpit

b. Keep calm, try to talk him out of whatever his plans may be
c. Try to get information about the device he is carrying
d. Identification of hijacker
e. Retention of information
f. Information to passengers as is the case of all emergencies
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COMMON STRATEGY TACTICS (FLIGHT ATTENDANT)
PRE-FLIGHT SECURITY PROCEDURES
a) Baggage Crew must be inspected prior to boarding the aircraft
b) Aircraft cabin will be checked to ensure suspicious items are not aboard
c) Check Cabin. Any Abnormalities immediately report to PIC and Ground
Security.
d) Alert during boarding for unusual activities.
e) The purser/fa1 will inform the captain of armed individuals aboard the
aircraft.
f) The Captain will coordinate cockpit signals to be used.
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INFLIGHT
HIJACKING TACTICS
• Stay calm, do try to have as much genuine sympathy.
• Only 1 (one) FA deal with hijacker
• Hijackers should be assured that crew will cooperate.
• Gaps in conversation are not bad. Let him search for words.
• No quick or unexpected movements or actions.
• The Captain must be informed of the situation immediately
• Flight Attendants should observe and pass to the cockpit.
• Type of weapons.
• Number and location, Hijackers seat No, Cabin area.
• Physical description,
• Hijackers demands
• Do not give the hijacker any information
• Be aware of Stockholm syndrome on hijackers
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POST FLIGHT PROCEDURES

1) Cooperate with officials

2) If aircraft lands in foreign country and hijacker(s) talk a having an
explosive, search the aircraft prior for departure. Ask to contact company
headquarters and Indonesia Government
3) Do not discuss the hijacking with the news media, refer questions to
headquarters
4) Do not discuss common strategy with anyone without an operational need
to know.
5) Available to care for the passenger, assemble the passengers in safe at
least 500 feet from the airplane
6) Make sure that all passengers are checked and under control by security
guard
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BOMB THREAT
• Historically, the majority of bomb threat calls have proved to be a hoax, the
main intention of such call being to disrupt. When such a warning is
discovered, the PIC will evaluate its seriousness.

• Threats should be handled quietly, efficiently and with discretion to avoid

creating alarm.

• Target of bomb threat could be : Aircraft and Asset Operator

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BOMB WARNING CLASSIFICATIONS

Bomb warnings are classified into three categories. A clear logical

assessment must be made on the evidence available before deciding
whether a bomb warning.

GREEN VAGUE
YELLOW NON SPECIFIC
RED SPECIFIC
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BOMB THREAT IINITIAL NOTIFICATION

STAFF BOMB
RECEIVER WARNING
ASSESSMENT

USED & FILL

“ BTCL “
RED YELLOW GREEN

NOTIFY SUPERVISOR
SPECIFIC BOMB THREAT
NO ACTION REQUIRED
ACTION REQUIRED
NOTIFY STATION
MANAGER
AIRCRAFT
IN-FLIGHT

AIRCRAFT CAN NOT

AIRCRAFT LANDING
LANDING
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Bomb threat should be reported to :

1. OCC will contact the threat assessor who will categorize each bomb threat
and issue the threat classification and will communicated to station manager
concerns by the fastest means available.
Assessor team are:
a. Director of Safety
b. Manager of Security
c. Director of Operation
d. Director of Maintenance
2. Police
3. Airport authorities including DGCA
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ACTION TO BE TAKEN WHEN THE AIRCRAFT IS ON THE GROUND

When a bomb warning is associated with an aircraft on the

ground, and once the warning has been assessed, the following
action should be considered :
a. Keep calm and do not panic
b. Disembark passenger
c. Evacuate passenger to designated place
d. Assemble passenger at one place up wind and at least 100m
e. Passenger identify their baggage before it is re-loaded
f. Check the intergrity of catering supplies
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ACTION TO BE TAKEN WHEN THE AIRCRAFT IS IN –
FLIGHT
When a bomb warning is associated with an aircraft in flight :
• An announcement to the passengers should be made by the PIC
• FA should inform the passengers carefully, keep them calm, ask them to
recognize and hold their cabin baggage.
• When the object is discovered on board the aircraft and if the item is
unclaimed and cannot be positively identify, treat it as a suspect bomb and
it should not be moved, touched or opened
• The Flight attendant who get first information or find the suspicious item
should report to PURSER/FA1 or pilot.
• Ensure passengers remain seated with seat belt fastened.
• Portable oxygen bottle, First Aid Kit, Fire Equipment should be remove
from the vicinity.
• Be ready for fire fighting procedures.
• Follow pilot in Command’s instruction.
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IF AN IMMEDIATE LANDING CAN BE MADE

Cabin crew shall take the following steps :

• Suspect item shall be left in place.

• Allow no one to touch the suspect device.
• Stabilize it in the position found so that it will not be able to move during
descent and landing.
• Carefully pile wetted blankets, and pillow on and around the device.
• Disconnect non-essential power in the areas near the bomb,
• Move passengers as far away from the device as possible.
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IF IMMEDIATE LANDING CAN NOT BE MADE
Cabin crew shall take the following steps :

 Suspect not be opened,

 Check to ensure that it is free to move,
 If safety card or string easily trough , move it slowly without altering the
attitude was first found and place to the LRBL
 Compile soak blanket, pillows, clothing and seat cushions with water and
place them on the device at least 30 cm.
 Move passenger as far away from the device as possible.
 Compile soak blanket, pillows, clothing and seat cushions with water and
place them on the device at least 30 cm.
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THE LEAST RISK BOMB LOCATION ( LRBL )
According to experience, explosive placed or brought on board an aircraft are fitted
with “TIME “or “ALTITUDE” fuses. For that reason a suspicion object or package
considered to be an ‘explosive’, should be moved to the LRBL in the aircraft, where
in case of detonation, ‘least’ damage to aircraft structure and system is expected.
Note: The positioning of bomb on CENTRE of door will minimize risk of floor
structure damage
No AIRCRAFT LEAST RISK BOMB LOCATION
TYPE
1 B-737 Aft Right Rear Service Door
2 B-747 Aft Right Rear Service Door
3 A-320 Aft Right Rear Service Door
4 ATR 72 Service Door
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THE LEAST RISK BOMB LOCATION ( LRBL )
Preparing the LRBL :
• Select lever/slide bar to MANUAL/DISARMED mode.
• Move passengers 4 rows away from the door.
• Remove safety equipment from the area.
• All galley and IFE equipment located close to the LRBL must be
switched off
• Build up a platform of solid baggage 25cm bellow middle of door
• Cover the items with soft materials
• A bomb location indicator line
• Carefully carry in the attitude found and place on top of the wetted
materials
• Ensure that the suspect device above the slide pack but not against the
door handle
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• Place an additional single thin sheet of plastic over the bomb
• Build up at 25 cm (10 in) of wetted material around the sides and on top
of the bomb.
• Be ready for fire fighting procedures
• Keep informs the situation to the Flight Crew.
• Prepare the emergency landing procedures if required.
• After landing, prepare to expedite deplaning at Flight Crew‘s direction.
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PASSENGERS’ SAFETY PRIOR TO LANDING

• All Passengers must keep their heads behind the backrests for protection.
• Passengers seated closed to where the object is placed must protect their
heads with pillows or blankets (if available) and must assume BRACE
position.
• Passengers must be told to remain seated until aircraft comes to a complete
stop, and to await further instructions for an orderly disembarkation or
evacuation.
• After landing , disembark passenger by escape slide and move them up-
wind at least 100 m from the aircraft.
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FLIGHT DECK SECURITY

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ICAO ANNEX 6
SECURITY OF THE FLIGHT CREW
COMPARTMENT
From 1 November 2003,
all passenger carrying aero planes of a maximum certificated take off
mass in excess of 45.500 kg or with a passenger seating capacity
greater than 60 shall be equipped compartment door that is designed to
resist penetration by small arms fire and grenade shrapnel and to
resist forcible intrusions by unauthorized persons ( CDLS )

the primary objective is for makesure the flightcrew compartment during inflight
secure from seize command of an aircraft by force
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TERIMA KASIH