Scribd Logo
Upload

Welcome to Scribd!

  • 53 views

    Difficult Conversation

    Uploaded by

    Vivek Singh
    The document provides tips for having difficult conversations. It recommends assessing facts and assumptions, addressing emotions, acknowledging your role in problems, and identifying positive outcomes. It warns against fake empathy, lack of responsibility, dominating tones, and combat mentalities. The document also notes signs that a conversation was going well initially, such as getting to the point and acknowledging emotions, but then went wrong due to issues like lack of empathy and falling into combat mentalities.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd

    Difficult Conversation

    Uploaded by

    Vivek Singh
    53 views6 pages
    The document provides tips for having difficult conversations. It recommends assessing facts and assumptions, addressing emotions, acknowledging your role in problems, and identifying positive outcomes. It warns against fake empathy, lack of responsibility, dominating tones, and combat mentalities. The document also notes signs that a conversation was going well initially, such as getting to the point and acknowledging emotions, but then went wrong due to issues like lack of empathy and falling into combat mentalities.

    Original Description:

    Difficult Conversation

    Copyright

    © © All Rights Reserved

    Available Formats

    PPTX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    The document provides tips for having difficult conversations. It recommends assessing facts and assumptions, addressing emotions, acknowledging your role in problems, and identifying positive outcomes. It warns against fake empathy, lack of responsibility, dominating tones, and combat mentalities. The document also notes signs that a conversation was going well initially, such as getting to the point and acknowledging emotions, but then went wrong due to issues like lack of empathy and falling into combat mentalities.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    53 views6 pages

    Difficult Conversation

    Uploaded by

    Vivek Singh
    The document provides tips for having difficult conversations. It recommends assessing facts and assumptions, addressing emotions, acknowledging your role in problems, and identifying positive outcomes. It warns against fake empathy, lack of responsibility, dominating tones, and combat mentalities. The document also notes signs that a conversation was going well initially, such as getting to the point and acknowledging emotions, but then went wrong due to issues like lack of empathy and falling into combat mentalities.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    You are on page 1of 6

    Difficult Conversations

    By:

    Tanmoy Chatterjee (G19098)


    Manish Nair (G19072)
    Nabeen Khandeep (G19074)
    Vivek Kumar (G19101)
    What to do
    Assess the facts and your assumptions.

    Address the emotions.

    Acknowledge that you are part of the problem.

    Identify a range of positive outcomes.

    Develop a strategy not script.


    What went wrong?

    • Fake empathy
    • Lack of Responsibility
    • No assessment of facts and assumptions
    • In spark of emotion
    • Dominating tone
    What NOT to do
    Don’t fall into combat mentality.

    Don’t beat around the bush.

    Don’t be disrespectful.

    Don’t loose sight of the goal.

    Don’t pretend to know how they feel.

    Don’t use excuses as your shield.


    It was going well!
    • Getting to the point
    • Phlegmatic attitude
    • Acknowledging other’s emotion
    • Conflicting ideals
    • Conveying future plans
    • Presence of generosity and respect
    • Absence of integrity and truth
    • Lack of empathy
    • Falling into combat mentality
    • Sense of vague outcome
    Sometimes most important conversations are the
    most difficult to engage in.
    -Jeanne Philips

    You might also like