Stress at Workplace Group 10

Title : Stress at Workplace Group 10
Group Member: 1. Lau Siew Tien 2.Lim Qian Bing 3.Zuraifah binti Kamarudin 4.Najibah binti Anuar 5.Nurul Azimah binti Othman FA08065 FA08063 FA08054 FA08058 FA08059
Content
1.0 Introduction (Lau Siew Tien) 2.0 Symptoms of stress at workplace (Lim Qian Bing) 3.0 Causes of stress at workplace (Zuraifah) 4.0 How does Stress affect a person? (Najibah) 5.0 Stress management (Azimah)
1.0 Introduction
Stress definition
Stress is derived from the Latin word stringere meaning to draw tight, and was used in 17th century to describe hardship or affliction (Cartwright & Cooper, 1997:3) Moorhead and Griffin (1989:193) define stress as a persons adaptive response to a stimulus that places excessive psychological or physical demands on that person.
What is Stress??
In mathematical view:
stress =
Work stress
Work stress = an adaptive response to an external situation that results in physical, psychology and behavioral deviations for organizational participants. (Luthans, 2002: 396). The U.S Department of Health has defined Work Stress as: "...the harmful physical and emotional responses that occur when the requirements of a job do not match the capabilities, resources or needs of the worker".
Ranking stressful country in the world
Research found by WHO in 2011
Careers departments in us ..public in 11.2.2011
Reason causing stress
National Association of Social Workers MEMBERSHIP WORKFORCE STUDY, 2008
America psychological association in year 2008
Level of stress between males and females
Canadian Community Health Survey, 2010.
Stress level in Ump
Good - Congratulations! Your stress level is low
9 12
(30%)
(22%)
Average - Lowering your stress level would be beneficial
19
(48%)
Bad - Think seriously about changes in your life to reduce stress
2.0 SYMPTOMS OF STRESS IN WORKPLACE
Stress doesnt always looks stressful !!!
Dr. Connie Lillas is a National Graduate Zero to Three Leadership Fellow and an infant mental health and early intervention specialist with a background in maternal-child nursing, family systems, and developmental psychoanalysis.
Psychologist Connie Lillas uses a driving analogy to describe the three most common ways people respond when theyre overwhelmed by stress: - Foot on the gas/oil - Foot on the brake - Foot on both
Foot on the gas

An angry or agitated stress response
Youre heated, keyed up, overly emotional, and unable to sit still
Foot on the brake

A withdrawn or depressed stress response
You shut down, space out, and show very little energy or emotion
Foot on both
A tense and frozen stress response
You freeze under pressure and cant do anything. You look paralyzed, but under the surface youre extremely agitated
Stress Warning Signs and Symptoms

Source: American Psychological Association's "Stress in America" report, 2010
Cognitive Symptoms
Memory problems Inability to concentrate Poor judgment Seeing only the negative Anxious or racing thoughts Constant worrying
Emotional Symptoms
Moodiness Irritability or short temper Agitation, inability to relax Feeling overwhelmed Sense of loneliness and isolation Depression or general unhappiness
Physical Symptoms
Aches and pains Diarrhea or constipation Nausea, dizziness Chest pain, rapid heartbeat Loss of sex drive Frequent colds
Behavioral Symptoms
Eating more or less Sleeping too much or too little Isolating yourself from others Procrastinating or neglecting responsibilities Using alcohol, cigarettes, or drugs to relax Nervous habits (e.g. nail biting, pacing)
3.0 CAUSES OF STRESS AT WORKPLACE
CAUSES OF STRESS AT WORKPLACE

Excessively high workloads
Insufficient workloads A lack of control over work activities. Bullying or harassment.
A blame culture within your business where people are afraid to get things wrong or to admit to making mistakes. Weak or ineffective management which leaves employees feeling they don't have a sense of direction, or over-management, which can leave employees feeling undervalued and affect their selfesteem.
People being asked to do a job for which they have insufficient experience or training A lack of interpersonal support or poor working relationships
Multiple reporting lines for employees, with each manager asking for their work to be prioritized.
A poor physical working environment, eg excessive heat, cold or noise, inadequate lighting, uncomfortable seating, malfunctioning equipment, etc.
(S.Michie, 2002) Situations that are likely to cause stress are those that are unpredictable or uncontrollable, uncertain, ambiguous or unfamiliar, or involving conflict, loss or performance expectations. Stress may be caused by time limited events, such as the pressures of examinations or work deadlines, or by ongoing situations, such as family demands, job insecurity, or long commuting journeys.
A systematic review of the evidence for work factors associated with psychological ill health and associated absenteeism3 (Michie and Williams 2001, unpublished data) found the key factors to be: long hours worked, work overload and pressure the effects of these on personal lives lack of control over work and lack of participation in decision making poor social support unclear management and work role and poor management style.
Its important to recognize the common causes of stress at work so that you can take steps to reduce stress levels where possible.
4.0 How does Stress affect a person?

Stress affect a person through FOUR areas of human functioning:
Physical effects of stress Emotional effects of stress Mental effects of stress Behavioural effects of stress
Physical effects of stress

Mainly through the neuro-endocrino-immunological pathway Example
Changes in the heart rate blood pressure Respiration gastric acidity muscular tensing
Emotional effects of stress

Through hypothalamus and endocrinal release called psychosomatic disorders. signs of stress in the way you think, act, and feel. Example
Unable to deal with even small problems. Feel frustrated, lose your temper more often, and yell at others for no reason. Feel jumpy or tired all the time. Find it hard to focus on tasks. Worry too much about small things. Feel that you are missing out on things because you can't act quickly. Imagine that bad things are happening or about to happen.
Mental effects of stress

The psychological effects Psychological stress refers to the emotional and physiological reactions experienced when an individual confronts a situation in which the demands go beyond their coping resources. Examples of stressful situations are
marital problems death of a loved one health problems financial crises
Behavioural effects of stress

The behavioral effects of stress coping problems caused by stress. Example
Excessive smoking Increased use of alcohol or drug Mannerisms like nail biting, hair puling Increased or decreased eating Absent mindedness Aggressiveness.
Literature review
In healthy life journal by Patrick McDowell and Stefan Anitei, About 20 % of the population experience severe stress at work and over 500,000 Americans need spare time to solve the problem and also the reason why the metabolism slows down is because of stress.
The journal of Dr.Hanish Babu in The Art of Stress Free Life state that: Stress is recognized as the number 1 killer disease! American Medical Association points out that 60-90% of primary-care physician visits are due to stress related problems.
5.0 STRESS MANAGEMENT

1. A recent survey, published in the Journal of Occupational and Environmental Medicine, noted that for those working 12 hours a day, there was a 37% increase in risk of illness and injury in comparison to those who work fewer hours. A study done by Northwestern National Life, reports that one-fourth of employees view their jobs as the number one stressor in their lives. A St. Paul Fire and Marine Insurance Co. study concluded that problems at work are more strongly associated with health complaints than any other life stressor, even financial or family problems.
2. 3.
External Stressors
External stressors include loud or continuous noise, nosy or noisy coworkers, demanding bosses, and complaining customers.
Internal Stressors
Internal stressors include feelings of dissatisfaction, irritability, inability, and the feeling that your efforts arent properly rewarded or recognized.
Why are you working?
Most workplace stress starts when we lose sight of the necessity of our work, the purpose of our job, and/or our goals.
Change your focus
Learning to keep work in focus during work hours and life in focus after hours will take you a long way towards managing workplace stress.
4 points or less
You are least likely to suffer from stress-related illness
5 - 13 points
You are more likely to experience stress related ill health either mental, physical or both. You would benefit from stress management / counselling or advice to help in the identified areas.
14 points or more
You are the most prone to stress showing a great many traits or characteristics that are creating un-healthy behaviours. This means that you are also more likely to experience stress & stressrelated illness e.g. diabetes, irritable bowel, migraine, back and neck pain, high blood pressure, heart disease/strokes, mental ill health (depression, anxiety & stress). It is important to seek professional help or stress management counseling. Consult your medical practitioner.

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Title : Stress at Workplace Group 10

Ranking stressful country in the world

Research found by WHO in 2011

Careers departments in us ..public in 11.2.2011

Reason causing stress

National Association of Social Workers MEMBERSHIP WORKFORCE STUDY, 2008

America psychological association in year 2008

Level of stress between males and females

Canadian Community Health Survey, 2010.

Stress level in Ump

Good - Congratulations! Your stress level is low

Average - Lowering your stress level would be beneficial

Bad - Think seriously about changes in your life to reduce stress

2.0 SYMPTOMS OF STRESS IN WORKPLACE

Stress doesnt always looks stressful !!!

Foot on the gas

Foot on the brake

Stress Warning Signs and Symptoms

3.0 CAUSES OF STRESS AT WORKPLACE

CAUSES OF STRESS AT WORKPLACE

Insufficient workloads A lack of control over work activities. Bullying or harassment.

4.0 How does Stress affect a person?

Physical effects of stress

Emotional effects of stress

Mental effects of stress

Behavioural effects of stress

5.0 STRESS MANAGEMENT

Why are you working?

Change your focus

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