Scribd Logo
Upload

Welcome to Scribd!

  • 0 views

    GYANENDRA_PATEL_CV

    Uploaded by

    vikas kamlekar

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    GYANENDRA_PATEL_CV

    Uploaded by

    vikas kamlekar
    0 views2 pages

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    0 views2 pages

    GYANENDRA_PATEL_CV

    Uploaded by

    vikas kamlekar

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    GYANENDRA

    PATEL
    EXPERIENCE

    October 2021 - Current


    Customer Relations Manager MUTHOOT FINANCE | BHILAI

    • DEALING WITH CUSTOMER


    • TEAM HANDLING
    • TEAM LEADER
    • WORKED AS CASHIER
    BHILAI, 490023
    • Highlighted financial discrepancies and interfaced with customers to resolve problems and
    8770448898 meet diverse needs.
    • Developed loyalty programmes to reward repeat customers and enhance brand allegiance.
    [email protected] • Analysed customer feedback data to identify trends and areas for improvement in service
    delivery.
    01/07/1995 • Negotiated with suppliers and service providers to ensure high-quality products and services
    for customers.
    INDIAN Established communication protocols to provide consistent and effective information to
    •
    customers.
    MARRIED
    • Championed the use of technology to streamline customer service operations and enhance
    MALE user experience.
    • Spearheaded crisis management efforts during service disruptions to minimise impact on
    customer satisfaction.
    • Designed and delivered training programmes for staff on best practices in customer service.
    SUMMARY • Led customer relations team in developing and implementing strategies to enhance customer
    satisfaction.
    Customer service professional adept at handling
    client inquiries, resolving issues, and
    maintaining positive relationships. Strong
    communication skills combined with knack for EDUCATION
    problem-solving and conflict resolution. Proven
    2012
    track record of fostering customer loyalty and
    Certificate of Higher Education | COMMERCE
    satisfaction through attentive service and tailored
    SHARDA VIDYALAYA , VAISHALI NAGAR , BHILAI
    solutions. Experienced in fostering customer
    loyalty and resolving complex issues with calm • Coursework in [Area of expertise]
    and friendly approach. Excel at building strong • Member of [Type] Union
    relationships and ensuring customer satisfaction • Dissertation in [Area of expertise]
    through active listening and personalised
    solutions. Enthusiastic about creating positive Pt.Ravi Shankar Shukl University (Raipur), junwani bhilai
    experiences and consistently exceeding
    expectations. • [Degree] Graduate
    • SHRI SHANKRA CHARYA
    MAHAVIDYALAYA JUNWANI BHILAI
    • Pt.Ravi Shankar
    SKILLS
    Shukl University (Raipur)
    • On-site product demonstrations
    • Policies and procedures
    • After sales support LANGUAGES
    • Flexible schedule
    English: B2 Hindi: C2

    Upper Intermediate Proficient

    CERTIFICATIONS

    • [Area of study] certified


    • [Area of certification] certified
    • Chartered [Area of certification]
    • [Type] Licence
    • Level [Number] [Area of certification]
    HOBBIES AND INTERESTS

    • TRAVLER
    • VLOGGER
    • SPENDING TIME WITH FAMILY

    ACCOMPLISHMENTS

    • Streamlined workflow by consolidating lengthy processes and redundant documentation


    which resulted in more effective and timely completion of [Action].
    • Created and developed critical [Type] policies to consistently exceed quality and production
    targets.
    • Worked directly with senior leadership to develop and administer £[number]-per year
    department budget.
    • Coordinated [Number] special public and private events.
    • Built and nurtured key client relationships to grow profit by [Number]%.
    • Recognised by management for [Type] projects delivering outstanding [Result].

    You might also like