FORMAL LETTER

1. Write a letter to the editor of the newspaper HT Times, Nageshwar Vihar Colony,
Mumbai-400001 complaining against the bad condition of roads in your community.

From,
Sector-B,
Municipal cooperative colony,
Andheri, Mumbai-400005
Dated: 5th May'16

To,
The Editor,
HT Times,
Nageshwar Vihar Colony,
Mumbai-400001

Subject: Bad condition of roads in our locality.

Respected sir,

Through the columns of your prestigious daily, I am Rahul raj wants to draw the attention
of the concerned authorities towards the bad condition of roads in our locality. The main road in
our society is in deplorable condition. This road is used by many people and vehicles and serve
as link between two main societies of our city and due to this, a lot of pressure of vehicles on this
road. During the rainy season, potholes are filled with water which create immense troubles to
the pedestrians. These potholes also become the breeding place of mosquitoes which are proving
hazardous to the health of the society. Several serious accidents have already happened.
Hundreds of letter already written to the Municipal but no action have been taken. This road
require urgent repairing.

Therefore, by your newspaper i want to draw the attention so that concerned authorities take
immediate action. Hope this letter will find a suitable column in your daily and prove as an eye
opening instrument for the competent authorities.

Thanking You,
Yours sincerely,
Rahul Raj

2. Write a letter to the customer service manager of Ganesh Electronics Pvt. Ltd.
complaining about a defect in the music system purchased from the store.
From,
H.No.58 Block-D
Sector 26, Rohini
New Delhi- 110085
8 September 2020
To
Customer Service Manager
Ganesh Electronics Pvt. Ltd.
Rohini, New Delhi- 110085
Subject- Filing complaint for a defect in purchase no. MS-845/07/2020
Dear Sir
I hereby write to complain regarding the defect in the music system w.r.t bill no. MS-
845/07/2020 purchased on 24 July 2020 from your store.
The music system worked properly for one month but it has not been functioning properly for the
past three days. The sound breaks whilst the songs are being played and the system hangs
multiple times. Coupled with this, the songs stop playing abruptly and require the system to be
restarted. Since the music system is still in the warranty period of six months, I wish to get it
replaced at the earliest.
I request you to look into this matter without any delay and provide a new working music system
of the same brand. I have enclosed a copy of the bill of purchase for your reference. Looking
forward to your early response.
Thanking you
Yours truly
Gauri

3. You wish to do Spanish learning course from the institute ‘Learn a Language’. Write a
letter to enquire about course details, fees, duration etc.

From,
584, Defence Colony
Dehradun
Uttarakhand- 24801
7 September 2020
To
The Manager
Learn a Language
Connaught Place
Uttarakhand- 248001
Subject- Enquiring about Spanish learning course
Sir/ Ma’am
 I wish to enquire about the Spanish learning course offered by your institute. Since I have basic
knowledge of Spanish language priorly, I wish to learn the language at an advanced level.
I request you to provide the following details relating to the advance level Spanish learning
course-

 fee of the course

 duration of the course

 Course material

 Class schedule

 batch size (if any) and;

 other relevant details

Please attach the complete brochure along with the letter. I look forward to a quick response
regarding the enquiry.
Thanking you
Yours truly
Kritika

4. You are in-charge of purchase for Turbo Automobiles Ltd. Last week you made an
order which is still pending. Write a letter to the manager of ‘Tools & Spares’ for the
cancellation of the aforementioned .
From,
Turbo Automobiles Ltd.
Pahar Ganj, Central Delhi
Delhi- 110055
10 September 2020
To
The Manager
Tools & Spares
Delhi- 110065
Subject- Cancellation of order no. TS/948 dated 6 September 2020
Sir
I want to draw your attention to an order made with you on 6 September 2020 w.r.t order number
TS/948. I hereby make a kind request to cancel this order.
Our company had undertaken a project for which this order was made. However, we are no
longer doing the project and hence we do not require the items that we ordered from you. Since
the order cancellation request is made within 10 days of the order placement, it is in compliance
with your firm policies. No payment had been made and thus, there are no outstanding balances
and the accounts stand clear.
Please confirm the cancellation of the order at the earliest. I shall make the cancellation payment
after cancellation is confirmed. I have enclosed a copy of the original order receipt.
Thanking you
Yours faithfully
Sarvesh
Purchase in-charge

5. You went for a vacation with your family to Manali and stayed in hotel Vikrant & Co.
However, you are not satisfied with their service. Write a letter describing your stay and
providing relevant suggestions.
From,
H.No.32
Defence Colony
South Delhi
New Delhi- 110039
8 September 2020

To
The Hotel Manager
Vikrant & Co., Manali
Uttarakhand- 360087

Subject- Complaint and feedback letter

Dear Sir

I wish to inform you about my stay at your hotel from 02/09/2020 to 06/09/2020. I regret to
inform you that my family and I are quite unsatisfied with the stay at your hotel.

We came to know about your hotel from a travel site. Although the pictures and reviews were
quite decent, the actual experience didn’t conform to the standards. For instance, the bed sheets
and quilts were dirty; the staff was not cooperative and the room service was slow. We were
made to pay separately for the cab service even though the website mentioned that the
accommodation charges included a free cab.

I suggest you look into these matters carefully as they will help to improve your service and
ensure a better experience for the customers. Moreover, it would be better if you could mention
the correct information about the facilities, which you are willing to provide on the partner
websites.

Thanking you
 Yours truly
Sudip Mishra

6. You are the owner of Jatin & Brothers Ltd. You have received a lot of orders from
various customers. Write a letter to one of the customers informing them about delay in
fulfillment of their order .
From,
Jatin & Brothers Ltd.
Lajpat Nagar
New Delhi- 110045
11 September 2020
To
The Manager
Krishna Production
Jaipur, Rajasthan- 450008
Subject- Regarding delay in order
Sir
We hereby write to inform you that your order no. 582/JPL which was due for delivery on 28
September 2020 would be late by a few days.
Due to the peak season, we have received orders in bulk. Some of these are urgent and need to be
completed without any delay. With reference to our previous conversation, we think you will not
have a problem with the delay since you do not have an urgency. We will update you regarding
the confirmed date of delivery soon, however, I assure you that it will be delivered to you before
15 October 2020.
We apologise for the inconvenience caused. Looking forward to your cooperation.
Thanking you
Yours truly
Jatin Sharma
7.Write an application letter to the bank manager to reissue a new ATM card.
To
The Bank Manager
[Name of the bank]
[Name of the branch]
Date:
Subject: Request letter for reissue of an ATM card.

Respected Sir/Madam,
It is to inform you that I am an account holder in your [bank name] for the last [no. of
years]. I already had an ATM card but it has been mislaid by me while traveling back to my
home from the office. I hereby kindly request you to block my previous ATM card and
reissue me another one as soon as possible so that my routine work is not disturbed. I shall
be very thankful to you.
Thanking you in advance.
Yours Sincerely
[Your name]
Account No: [Your Account number]
Old Debit Card No: [Your previously owned ATM card number]

INFORMAL LETTER

1. Write a letter to your friend congratulating him/her on his/her success in class 12

board exam.
Answer:
B-32, sector-11
Rohini
New Delhi-110034
July 10, 2018
Dear Muskan
My happiness knew no bounds when I got to know that you have topped your school and
achieved your dream. I felt so pleased that I wish I were there to congratulate you
personally.
The result has proved that hard work, determination and perseverance bring good results.
You were so laborious and passionate about it. I know you were very nervous too, but I was
always very confident that you would come out with flying colours. I apologise that I couldn’t
even attend the celebration party despite my wishes.
Hope to see you soon. Please be encouraged and continue your hard work. Your future is
very bright. My parents and elder sister have sent lots of love and heartiest congratulations.
With lots of love and best wishes.
Yours lovingly
Shefali
2. Write a letter to your friend describing your boarding school
Answer:
B-32, sector-11
Rohini
New Delhi-110085
April 15, 2018
Dear Muskan
How have you been? I hope my letter finds you in best of health and spirits. It has been
almost a month I transferred to the boarding school. I am very happy in my new school. The
classes and dormitories are very spacious. There are well equipped science laboratories
and a library with a great collection of books. The school has amazing sports facilities such
as swimming pool, horse riding track and archery range.
I believe my life here will be interesting and enjoyable. Although I have made many new
friends, I still miss you and the other friends. Please, pay my regards to your parents.
Yours sincerely
Aakriti/ Abhinav
3. Write a letter to your friend Rudra inviting him to spend the summer vacation at
your place in Mumbai.
Answer:
129, Navyug Apartments
Pitampura
Delhi-110034
March 01, 2019
Dear Rudra
It’s been a while since I’ve heard from you. Where have you been? I hope this letter finds
you in the best of your health.
As summers are approaching, I was thinking if we could spend the summer break together
at my place in Mumbai. I will introduce you to all my friends and close relatives. I will give
you a city tour as well. We will spend some quality time in the afternoons near the sea
shore. To add cherry on the cake, the weather here is very pleasant during those days due
to sea winds.
I am excited even at the thought of you and I spending the summer together after so long. I
have to tell you a lot of things and expect the same from you. Give my regards to aunty and
uncle!
Hope to see you soon.
Yours lovingly
Sakshi/Saksham

4. Write a letter to your friend who just met with an accident informing him about his
speedy recovery in a consoling tone in about 120-150 words.
Answer:
129, Navyug Apartments
Pitampura
Delhi-110034
March 01, 2019
Dear Rudra
I hope this letter finds you in the best of spirits. When I visited last week, you seemed a little
bit depressed.
Come on boy, you should thank God for giving you a fresh lease of life. Everything is going
to be fine very soon. I even talked to your doctor this morning and he told me that you are
out of danger now. You will have to remain in the hospital for a few more days but that is not
something you should be concerned about. Your family and friends are there for you.
Don’t forget that life is a mixture of joys and sorrows. By the way, all of us have decided to
celebrate your recovery as soon as you come home you will be throwing a party the day
you come back home from the hospital. Hope to see you soon. My parents and younger
sister have sent you lots of love and wishes.
Wish you a speedy recovery!
Yours truly
Manvi/Manav

5. You are Sara/Sid. Write a letter to your friend congratulating him for his new job
offer. He just graduated from college.
Answer:
B-101
Regency apartments
New Bombay
28 December 2018
Dear Vishnu
I just heard that you have received a new job. I couldn’t be happier for you. Congratulations!
I know it is not easy to get a good job in this troubled job market. It is particularly tough for a
fresh graduate with hardly any work experience. The resourcefulness you displayed in your
job search is commendable. You have inspired me and a lot others that “Where there is a
will, there is definitely a way.” You have made us all proud, Vishnu!
I am quite confident that your knowledge of computer and artistic skills will make you a
great graphics designer. I expect to hear great news coming from your direction in the
coming years. May you fulfil all your dreams.
Best wishes.
Yours truly
Sara/ Sid
6. Write a letter to your friend appreciating his book that he wrote in Bangalore
while pursuing his writing career. Answer:
B-101
Regency apartments
New Bombay
28 December 2018
Dear Vishnu
How has life been treating you? I am writing you this letter to tell you how proud I am of you.
I read your novel and I thoroughly enjoyed it. Well done!
The speech and the flow in which it is written is commendable. I really liked your choice of
words. I know that most of your books are inspired from actual life experiences, and this
book clearly demonstrates how committed and hard working you’ve been. It is doing
absolute justice to what you’ve gone through and how well you have handled it.
My friend, since you left for Bangalore to pursue your writing career, we have drifted apart,
unfortunately. I hope we can start a correspondence here and meet soon one day.
Hope you fulfil your dreams. Remember, sky is the limit.
Yours lovingly
Robert/ Robina