Case Solutions

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Subject: Appreciating idea about feature article
Dear Susan,
I appreciate your idea that you mentioned in your last email. I will write a feature
article about reducing multitasking and increasing mindfulness at work. I have
already got approval of Human Resources department in this regard. I will try my
best to accomplish this and you will get credit for your suggestion.
Thanking You,
Richard

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Subject: Thanking for the fundraising opportunity
Dear Mr. Seltzer,
I agree to your proposal. Our club would like to take part and grab the
opportunity presented by you.
Thanks for choosing our organization for this fundraising activity. It will be highly
helpful of you to pay for our student organization on a cross-country trip to
attend a competition. Let me know how many people have to be at the table at
any given time. The time has to be convenient for you as well as the members. In
this case, let me know about the duties in shifting basis.
I am looking forward to hear from you soon.
Thanking You,
Richard
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Subject: Appreciation for the company visit
Dear Shelly,
Thank you for giving me such a great opportunity to visit your company. The
reading materials you gave helped me increase my knowledge about your
company and the industry. I feel much honored that you included me in a
meeting with your team and invited a couple of entry-level employees. I would
like to express my utmost gratitude for spending some time with me despite
being so busy.
I am looking forward to talk to you soon.
Sincerely,
Adam

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Dear [Customer],
You have received this message as you have ordered a product from
AutoGeek.com. If you want to call off our transaction relation for now please let
us know. You have to do just a simple thing by replying blank message to
[email protected].
Please advise us if you want to do any change in product or cancel any order, as
we start processing order as soon as they are placed.
We are currently checking your credit information availability. You will be notified
to receive a sales invoice once your order has been assembled and packaged. If
the notification of receiving invoice failed to send or somehow not received by
you within 24 hours please let us know by contacting with us.

Your invoice number is 11 – 387520

All orders are ship no. and signature required. Please be aware that the orders are
only shipped on business days, we have no system of holiday or weekend
delivery. We place our orders after 5 pm. EST will ship the following business day.
A tracking number will be sent to you through email within 1 or 2 business days.
For FAQs: Visit our website and click on customer service.
Thank you for buying from AutoGeek.com.

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To: ABC Company Ltd.
Attn: Suzanne Miller
Fax: 02 6333 9999
From: Mama Mia’s Restaurant
Contact Number: 0666 266 456
Return Fax: 03 2666 4444
Pages: 1
Re: Mama Mia

Dear Madam,
I do hereby confirm the mistake of your delivered misspelled T-Shirts. We would
appreciate it if you would arrange for the replacement of the misspelled T-Shirts
and advise us how you wish to handle the return of the T-Shirts.
Yours Sincerely,
Mama Mia
Owner of the Mama Mia’s Restaurant
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Dear Mr. Arojo,
Thanks for contacting us and giving us an opportunity to work with you and
DeZine.
It is good to know that you want a creative site using modern Web technologies
and pay an account on the user friendly, navigated and visually appealing sites.
We are assuring you that you project is on the right hand and we are also willing
to give the cost information in detail to the investing companies. The contracts or
subcontracts also will be notified as well as the properties will be by your name.
We genuinely appreciate your orders and the process of describing the terms. We
are determined to serve well as long as you require our works for you and your
company.
Sincerely,
‘Y’

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22 March, 2021
From: zorah’[email protected]
To: [email protected]
Subject: Confirmation for your order
Dear Komal Gupta,
Thank you for your order. This email is to acknowledge the receiving of your order
and to inform you that the order is now under process.
Your order is full olives, waive, tabouli lummus and pita bread, flavored rice,
grape leaves stuffed with lamb (2 for per person is ordered for your invited 40
people). We will send the foods according to your choice right in time. Enclosed
with this message is a copy of your invoice.
Feel free to contact us anytime if you have any question or trouble regarding the
order.
Yours Sincerely,
Zorah
Owner of the Zorah’s Restaurant

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23 March, 2021
Robin Heinze
Ridge Printings & Advertisements
Dear Mr. Robin,
I am concerning about a recent work of banner for a German company that you
had designed. I had sent you the company’s name via email and phone. But you
misspelled the company’s name. You are completely responsible for this. Also you
could not change the banner before the meeting.
For your mistake, I lost my face in front of my client. So, you will not be paid the
charge for the design of the banner.
Yours Sincerely,
Remington
Manager of Ridge Printings & Advertisements
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Subject: Request for a refund
Dear Mr. Karim,
As you know, as a member of InFocus Solutions I ordered lunch for the guest of
the Annual General Meeting. While ordering, I followed your company’s catering
policy and after being satisfied I made half payment with my company’s credit
card.
Due to a suspicious unidentified package found a block away from your store, I
was unable to pick up the order in time. As the contract says, deposits are
nonrefundable except in extreme cases e.g. natural disaster, and in Washington
D.C., a suspicious package is equivalent to natural disaster. So I am requesting to
refund the money I paid during the order placement.
I would be grateful if you refund the money and make an adjustment to my
account.
Sincerely Yours,
Rafiq

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Subject: Request for deduction from mowing charges
Dear Mr. John,
As I do not have the time and energy to maintain my long yard by myself, I looked
for professional lawn-mowing service. But I am not so satisfied with their service.
They trimmed nicely around the edges but also mowed the area which I told not
to mow. As a result, my daffodil saplings were heavily damaged.
Moreover, the crew chief, who is respectful and hardworking, did not seem to
understand English well. So, I am afraid that he did not understand the
instructions I gave him. Therefore, the job is not properly done and I won’t be
enjoying my daffodils this year for their overdoing. I request that this first yard
service will be of no charge for me as I had to face damage.
I would be grateful for your considerable reply and hope that you looked into the
matter carefully.
Sincerely,
Maxilin

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Cross Country Airlines
Subject: Refund for cancellation of my ticket
This is the reference of your concern please check the ticket number *******.
The ticket was booked today at 01.30 am. For some circumstances, (the absence
of a crew) the flight has been canceled and I’m unable to wait for the next flight
which is at tomorrow 9.50 am. Now I have decided another way to go to my
hometown. So it is my request that the payment for the ticket should be refunded
to me within one week. As there was no fault of mine, the authority is expected
to consider the situation.
Sincerely,
Gerald Bethune
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Subject: Request for placing the right ordered part.
CarParts,
I have ordered a right axle of Caravan from you. The repair technician has
informed that the part is not the appropriate one for my car. So, I went back to
the website and I keenly checked if I ordered the wrong one. But I found that I
had ordered the right part from you. May be some technical issues occurred or
the number of the axle was misunderstood.
I have been doing deals with you for a long time. So, I believe you can understand
the problem here and keep back the wrong part sending the right axle part to the
repair shop. The repair shop address is given below.
Sincerely,
‘Y’

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Jake Rossi,
Peachtree Street, Northeast

20th March, 2021

Gym Owner,
Ultimate Fitness Gym
145, Chereokee Avenue

Subject: Requesting for a waiver on gym membership

Dear Mr. Tim Hank,
I am very much satisfied with the coaching stuff in your Ultimate Fitness Gym
which has access to numerous body building equipment. But the recent events of
raising all current lifetime membership fees has dwindled me with wondering
about if this act is right or wrong. I have been a lifetime member of the gym for 3
years and has gained so much from this gym. I feel that this gym is like my second
home as many members and trainers have become my friends.
When I signed the lifetime membership contract, any sort of specification was not
provided to me about how this contract will be terminated. As I can realize, my
previous contract of lifetime membership has been cancelled when the gym was
moved to a new building. I am told by your employees at the desk that fees are
raised to $39.99 per month from $25 per month. This seems pretty hard for me as
I cannot see any valid explanation for this sudden increment. I am a current
lifetime member of your renowned gym and wish to pay the current gym
membership fee of $25 per month. But the employees have refused to grant me
so.
For this reason, I seek your attention to this situation and hope that I will be
remained in your previous terms of lifetime membership fee. I believe the needful
will be done by you.
Sincerely,
Jake Rossi

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Austin Kent
Detroit, Michigan

20th March, 2021

SunFun Resort
Wrightsville Beach, NC
Subject: Request for a refund
To whom it may concern:
On 15th March, 2021 me and my family visited the Wrightsville Beach in North
Carolina and stayed at your resort for two days. We mostly enjoyed our stay at
the resort and was satisfied with the service. But I found with disappointment
that the swimming pool was not open for the guests because of some mechanical
problems. I was not provided with this information before reserving my room at
the resort. I had browsed your website www.sunfunresort.com before confirming
my reservation and was delighted to see a beautiful swimming pool
accommodation. This is one of the reasons I had selected this resort for my stay
with my family in Wrightsville Beach. We were hoping to have a great time
together. Though other services did not break our expectations, we feel that the
problem of swimming pool should have been addressed to us during my
reservation for the stay.
However, I and my family missed the fun time of swimming pool and I think a
refund for that will do to keep our expectations of your resort. Moreover, I shall
feel glad to refer your resort to somebody else. I would also like to mention that I
am not interested in getting a discount coupon instead of the refund. My bill from
your resort is enclosed with this letter.
Please notify me at 501******* as soon as possible and let me know about my
request for a refund.
Sincerely,
Austin Kent

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Trombley Kitchen Works
Hillview Avenue, Naga City

20th March, 2021

Tom Dahrman
Downhill Street, Naga City

Subject: Your March 18 message about Trombley Pro 3000

Dear Mr. Dahrman,
In response to your request about the adjustment of the Trombley Pro 3000 knife
which you purchased from Trombley Kitchen Works. I am sorry to report that the
request could not be accepted.
According to a previous correspondence with you, we come to know about that
the incident that the knife was used for a chore it is not supposed to do. The TV
commercial that inspire you to do so was an over-demonstration of the knife’s
ability and was shown for advertisement purposes. There was a disclaimer
regarding this caution and it specified to use the knife only for regular cooking
chores.
However, as per your demand for adjustment, our manager has been noticed
about the complaint. After careful consideration, he was compelled to decline the
request as it is not included in our terms and conditions about adjustments. The
reason for the malfunction of the knife is not valid enough for an adjustment to
be issued. We hope you understand our limitations about not accepting the
adjustment request.
We sympathize with your disappointment at not receiving the adjustment. You
have been our customer for a long time and we appreciate it. We can suggest that
you will surely find any alternative use for the knife as it is not damaged severely
and only separated from the handle. We assure you that you will receive gift or
discount from us on your next purchase from any of our stores.
We hope to see you again and will be happy to serve you with our products in
future also.
Sincerely,
Customer Service Department
Trombley Kitchen Works
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Bexi Kitchen Appliances
South Plaza, Venus City

20th March, 2021

Jenet Hay
West College Avenue, Cebu City

Subject: Your March 17 hand note about food processor product

Dear Ms. Hay,

We received your hand note and have carefully considered your request for a
refund on the food processor you shipped back to us via UPS.
We understand your concern that the food processor malfunctioned and could
not be used. But according to our sales information, the purchase was done by
you almost three months ago in December, 2020. Our terms and conditions for
refunding any product states that, the time limit for returning the product is
within 60 days or two months from purchase date.
So, the warranty for the food processor no longer applies and we are unable to
approve the refund request. We hold respect for each of our customers.
Therefore, we follow the rules made by our company and do not make any
exception in this.
Although we cannot refund your money we may recommend that you can repair
the food processor from any authorized repairing center. We have gratitude
towards you for buying from our shop and look forward to serve you again in
future. To keep the goodwill of us we offer you premium products at a discounted
rate on your next purchase from us. Thank you for coming to Bexi Kitchen
Appliances.
Sincerely,
Customer Service Representative
Bexi Kitchen Appliances