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SECTION 1
Questions 1-10
Complete the notes below.
Write ONE WORD AND/OR A NUMBER for each answer.

Revision Note
Example
• Problem with: the brochure sample
• Company name: 1…………… Hotel Chains
• Letters of the 2…………… should be bigger.
• The information of the 3…………… should be removed.
• Change the description under the top photo to 4……………
• Use the picture with the 5…………… of the hotel.
• The 6…………… should be in red print.
• Translate into 7……………
• Deadline: by the end of 8……………
• Address: No. 9 Green Drive, 9……………, NY21300
• Telephone number: 10……………

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SECTION 2
Questions 11-16
Choose the correct letter, A, B or C.
11 The most famous view in this park is
A the largest waterfall worldwide.
B the longest river in the world.
C the biggest sub-tropical rainforest in the world.
12 According to the tour guide, what is best to do on top of the mountain?
A having a picnic
B taking photos
C strolling about
13 What did the tour guide recommend for more experienced walkers?
A the mountain trail
B the Bush Track
C the Creek Circuit
14 What is mentioned about the transport in the park?
A Bicycles can be hired.
B Trams are available for tourists.
C It is included in the bill.
15 Which activity is provided for adults all year round?
A abseiling
B bungee jumping
C paragliding

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16 What should the visitors do before they go to the restaurant?

A make bookings
B inquire about availability
C collect the meal ticket at the reception

Questions 17-20
Label the plan below.
Write the correct letter, A-I, next to Questions 17-20.

17 Campsite
18 Business Centre
19 Museum
20 Cafe

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Answer

1 Central 21 C
2 address 22 A
3 pool 23 A
4 reception 24 A
5 view 25 E
6 price(s) 26 G
7 Spanish 27 C
8 July 28 A
9 Cliffton 29 B
10 903036602 30 H
11 C 31 temperature
12 A 32 movements
13 C 33 bones
14 C 34 bushes
15 A 35 roots
16 C 36 sharks
17 E 37 chicks
18 A 38 feathers
19 G 39 space(s)
20 D 40 diversity

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Transcript
SECTION 1
Employee: Good afternoon. Welcome to Matrix Printing. I’m John Smith. How can I
help you?
Customer: Good afternoon. I’m here to reprint a brochure for our hotel. There are
some pages that need revising.
Employee: Sure, how may I address you?
Customer: Oh, I’m Mary Jane from Central Hotel Chains (Q1). Nice to meet you. I’ve
got samples of the previous version.
Employee: I assume it is your company’s advertising brochure?
Customer: Yes.
Employee: What exactly is the problem?
Customer: Well, it was printed the year before, so some of the information is already
out-of-date. There are also a couple of problems with the layout. Firstly, the letters of
the address on the front page are far too small (Q2). It’s hard to see when glancing at
the cover.
Employee: How big do you need it to be?
Customer: Increase the letters by 3 font sizes.
Employee: Just a minute. Let me take notes of your requirements... OK, what else
needs changing?
Customer: The information regarding the pool should be deleted, because it is
currently under renovation and is not available. (Q3)
Employee: So all of the relevant descriptions on page 2 should be removed? What do
we replace it with? We can't just leave the whole page blank.
Customer: Just fill it in with the introduction of our newly-opened gym. I’ve included
all the relevant information here in this flash drive.
Employee: Let me check...Um. I see. No problem then.
Customer: What is also bothering us is that the description under the top photo on
page 4 is incorrect. The wore lounge needs to be replaced with reception. (Q4)

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Employee: Fully noted. Is that all?

Customer: No, there is more. Turn to page 5. We feel that showing merely the picture
of our exterior and interior decoration does not fully represent the appeal of our hotel.
On second thought, we’ve decided to use a picture with the view of the hotel. (Q5)
Employee: Do you have the original copy of the picture?
Customer: Yes, it is also enclosed in the flash drive.
Employee: OK, we’ll reedit the whole layout of the photos.
Customer: Great.
Customer: Let’s turn to the next page.
Employee: Yes, what’s wrong with that? It seems perfectly fine to me.
Customer: At first sight, it seems fine. But according to the feedback of the
customers, the prices do not stand out, so we want to change the print from black to
red to make it pop out. (Q6)
Employee: OK. I’ve made notes of all your requests. Is there anything else?
Customer: I appreciate it. Just one final request. Could you translate the whole
brochure into Spanish (Q7)? We have customers worldwide, you know, especially those
from Latin countries.
Employee: No problem. What about other languages, like Japanese, Chinese or
German? These are our most popular target languages.
Customer: I have to ask the manager about the Chinese version. There’s been a
surging number of Chinese clients during recent years. However, we don’t need German
or Japanese translations as we currently don’t have many customers from those two
countries.
Employee: Sure. Just keep me updated.
Customer: So roughly when could we get the revised print? We need it before the
end of July. (Q8)
Employee: It’s late June now. Roughly it’ll take 3 weeks to reedit, so it will definitely
be ready before the deadline.
Customer: Great.

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Employee: To where shall we send the samples?

Customer: The address is No. 9 Green Drive, Cliffton, NY21300. (Q9)
Employee: How do you spell Cliffton?
Customer: C-L-I-double F-T-O-N, Cliffton.
Employee: And the telephone number?
Customer: It’s 9-0-3-0-3-6-6-0-2 (Q10). Also, if you have any further questions, you
can reach me through this number.
Employee: OK.

SECTION 2
Welcome to Byron National Park. 1 am Jim Carson, your tour guide for the trip. First. I’d
like to give you some basic information about the park.
Covering 7,000 acres of land and spanning across 3 states, Byron National Park was
established to protect the area’s most spectacular scenic values. With unique geologic
features, natural history and native plant and animal life, it is an ideal destination for
recreation as well as research purposes. The park has a breathtaking waterfall
connecting the longest river in the country, but it is most renowned for having the
largest sub-tropical rainforest worldwide (Q11). There are many layers of tall, medium
and low vegetation growing with seasonal variations in the park. It is a place where the
air seems green.
Ardent hikers can find an awesome array of options here. Apart from the dense green
rainforest, tourists can also hike along the mountain trail. Despite the stunning view,
taking photos is not advised on the way up, I’m afraid, as one might get distracted and
the narrow trail by the sheer cliff is quite dangerous. When you reach the top of the
mountain, there is nothing better than having a picnic under the trees with your
family (Q12). Accompanied mostly by wildlife, walkers as well as cyclists may find the
Bush Track a good choice for having a tranquil time to themselves. As your tour guide, I
suggest that only expert hikers take the Creek Circuit (Q13), because its beautiful and
inspiring scenery through the subtropical jungle is paralleled by its physical challenges.
A list of transport is available within the park. Bicycles are a popular choice as it is the
most flexible way to get around. Electric trams are temporarily closed for maintenance.

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Boat trips down the river are an ideal way to spend a tranquil afternoon. Rest assured
that transport within the park is covered in the bill. (Q14)
Extreme sports is another highlight of the park. They are for adventurous grown-ups,
especially those who are comfortable with having a racing heart. Scary as it may sound,
it is actually safe to participate in extreme sports under strict instructions and close
supervision. Abseiling is available regardless of the weather (Q15). It is a fun way to
overcome fear of heights, gain new skills and get an adrenaline rush. Bungee jumping
and paragliding are also available except for during the summer.
At this point, you might worry about meals here. Well, even though there is only one
restaurant in the park at the moment, the variety of dishes is astonishing. There are two
meals included in the price. Just get your meal ticket at the reception before dining
(Q16). Also, there is no need to make reservations or worry about availability since
there are plenty of tables.
During your stay here, you might want to know what there is to do. Let’s turn to the
plan so I can familiarise you with the layout of the park.
Most tourists would choose to stay in our guest house located in the southeast comer. It
features 63 tastefully appointed guest rooms, many of which offer spectacular views of
the park. You’ll find a home away from home at our guest house.
But for those who want to experience the natural beauty up-close, there is also a
campsite. When you get out of the guesthouse, go straight ahead, turn right at the end
of the road. To your left, there is a campsite amongst the trees (Q17) where you could
spend a night under the stars together with owls and chipmunks.
If you look at the top left of the plan, you will notice a picnic area. You can either bring
your own food or we can deliver food to you. Barbeque is an option. The Business
Centre is situated directly opposite the picnic area (Q18). It provides flexible, fully
serviced offices, conferencing suites, meeting rooms and is equipped with the latest
multi-media facilities. Wired as well as wireless high speed Internet is available within
the entire premises. The Centre is designed to cater to both individual travellers and
corporate groups.
Visitors can also go to the museum which holds a vast collection, that exhibits local
history and a natural habitat. You start from the guesthouse, just turn left at the first
conjunction, then walk past the teahouse, turn right. You’ll see the museum after
making the 3rd right (Q19). Have you found it?... Pretty easy, right?

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To spend a delightful afternoon with a book and a fresh cup of coffee, you can go to the
only cafe in the park. From the guesthouse you go straight, then take the 2nd right and
you’ll see the cafe right in front of you. (Q20)
You might want to check out our all-season tennis court which offers instruction for all
ages and skill levels. It is located right opposite the cafe...

SECTION 3
Tutor: Helen and Paul, congratulations to you both for doing so well the past semester.
You two have exhibited an impeccable performance during your first year in the nursing
program. I’d like to get some feedback from the two of you to better improve the
program and to provide guidance for our prospective students. I’d like to start with you,
Helen. So first of all, which aspect of the program impressed you?
Helen: Well, to be honest, when I was enrolled into the course, I was expecting a group
of classmates my age. But as I stepped into the classroom for the first time, I was
surprised by the diversity. Most were in their twenties, but there were also those in
their thirties or even forties (Q21). As it turns out, the intergenerational communication
has sparked intense debate and new thinking, and I think that’s something special about
the program that I appreciate very much.
Tutor: What about you, Paul? What do you think of the program?
Paul: For me the group project we carried out last semester is another key feature of
the program. The whole class was divided into 8 different groups working on 8
perspective cases. Team building sessions were conducted in a collaborative way most
of the time. Comprised of five members, our group studied acute pancreatitis. During
the process, we broke the task into different parts and assigned them to each member.
We were then able to tackle the complex problem by pooling our knowledge and skills.
More importantly, stronger links were established between the group members.
Because of the project, we’ve all become good friends. (Q22)
Tutor: That’s true. According to graduates, group projects prepare them for the work
world in which teamwork and collaboration are increasingly the norm. So tell me, Paul,
what else do you like about the program?
Paul: I want to be a registered nurse working in a public hospital after graduation. So
the internship provided is a valuable opportunity for clinical practice in a supportive
learning atmosphere. However, I was amazed by the amount of written assignments

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