Session 1 - Introduction To OB

Welcome to Organizational Behaviour
Understanding and
Managing
Organizational
Behavior Lecturer: Do Thi Thanh Huong
Fifth Edition
Email: [email protected]
Jennifer M. George
Gareth R. Jones
©2007 Prentice Hall

Lecturer’s Information
§ Full name: Đỗ Thị Thanh Hương

§ Email: [email protected]
§ Bachelor of Business and International
Business , Foreign Trade University, Vietnam
§ Master of Business and Management,
Nottingham Business School, Nottingam
University, United Kingdom
§ Lecturer of Management, Leadership and
Organizational Behaviour, Faculty of Business
Administration, Foreign Trade University,
Vietnam
§ Research interest: Organizational behaviours,
Leadership
1-2 ©2007 Prentice Hall

Course Assessment
Ø Attendance: 10%
Ø Mid-term: Group Presentation 30%
Ø Final exam: Written 60%

Class policies
§ Be attentive and be active listening in class

§ Be punctual
§ Prepare for class by reading the text/assigned
materials before coming to class
§ Participate in discussions, group project,
contribute opinion in class à Bonus points
§ Notify me by e-mail in advance if you can't
attend the class: [email protected]

§ YOU HAVE 3 MINUTES TO RELOCATE.
§ THEN, LISTEN TO THE GUIDANCES FOR GROUP WORK.
--------------------------------------------------------------------------------
1. THINK OF A NAME AND A SLOGAN FOR YOUR GROUP: (5 MINS):
- 20 points for the name: Interesting, new, do not imitate.
- 80 points for the slogan: consistent to the name, new, meaningful,
do not imitate.
2. PREPARE FOR YOUR GROUP PRESENTATION:
- Deadline: Class 14-15
- Time allowed: 15 mins (presentation)
- Topic: Choose a video clip of people working in the workplace.
(3-5 mins). Analyze the case, personal characteristics of persons in clip,
how they behave and give comments and suggestions.

Review Project
§ This project is OPTIONAL

§ After we finish a chapter, in a group of two,
you can make a short video (max 1min.) to
show what you’ve learnt/ what you are
impressed the most in that chapter.
§ If you have video(s) to show, they will be
shown in the beginning of the next class.
§ For each video done, you will earn extra
credits for your final exam.
Course Outline
§ Chapter 1: Introduction to Organizational

Behaviour
§ Chapter 2: Individual differences:
Personality and Ability
§ Chapter 3: Values, Attitudes, Moods and
Emotions
§ Chapter 4: Perception
§ Chapter 5: Learning and creativity

Course Outline (cont.)
§ Chapter 6: Motivation
§ Chapter 7: Managing Stress and Work-Life
Balance
§ Chapter 8: The Nature of Work Groups and
Teams
§ Chapter 9: Leadership and influence
§ Chapter 10: Organizational Culture and
Change

Session 1
Introduction to Organizational Behavior
Understanding and
Managing
Organizational
Behavior
Fifth Edition
Jennifer M. George
Gareth R. Jones
©2007 Prentice Hall

Learning Objectives
§ Define organizational behavior and explain

how and why it determines the effectiveness
of an organization
§ Appreciate why the study of organizational
behavior improves a person’s ability to
understand and respond to events that take
place in a work setting
§ Differentiate among the three levels at
which organizational behavior is examined

What does organizational
psychology involve?
In organizational psychology we study 3 areas dealing

with managing a company:
1. Individuals in organizations
2. Group and team processes
3. Organizational processes

What Is an Organization?
An organization is a collection of
people who work together and
coordinate their actions
to achieve a wide variety of goals

What Is Organizational Behavior?
Organizational behavior (OB) is the

study of factors that have an impact on
how people and groups
act, think, feel, and respond to work
and organizations,
and how organizations
respond to their environments

Exhibit 1.1
What Is Organizational Behavior?
Insert Exhibit 1.1 here

Six of Life’s Puzzlers
¨ Why is it easier to criticize than to compliment?

¨ Why is it easier to give others blame than to give them
credit?
¨ Why is it that so many who are quick to make
suggestions find it so difficult to make decisions?
¨ Why can’t we realize that it only weakens those we want
to help when we do things for them that they should do
for themselves?
¨ Why is it so much easier to allow emotions rather than
reason to control our decision?
¨ Why does the person with the least to say usually takes
the longest to say it?
Six More Puzzlers
¨ Why is it so difficult to realize that others are more likely

to listen to us if first we listen to them?
¨ Why is it so much easier to be negative than positive?
¨ Why is it so difficult to motivate ourselves when we know
that results come only through motivation?
¨ Why is it so difficult to say thank you to someone when
those are two of our own favorite words to hear?
¨ Why do we dread adversity when we know that facing it
is only way to become stronger, smarter, better?
¨ Why is it so hard for so many to realize that winners
are usually the ones who work harder, work longer,
1-16
and as a result, perform better? ©2007 Prentice Hall
Why Study OB?
§ To understand and explain behavior in

organizations
§ To learn to use and apply concepts,
theories, and techniques to improve,
enhance, or change behavior
§ To enable managers to direct and supervise
the activities of employees

Exhibit 1.2 Components of
Organizational Behavior
Understanding
organizational behavior
requires studying
Part One Individuals in Organizations
Part Two Group and Team Processes
Part Three Organizational Processes

Exhibit 1.3 Levels of Analysis
Organizational Level
Group Level
Individual
Level

What Is Management?
Management is the process of planning,

organizing, leading, and controlling an
organization’s human, financial, material,
and other resources to increase its
effectiveness

4 Functions of Management
ORGANIZING LEADING
PLANNING CONTROLLING
FEEDBACK

Exhibit 1.4 Four Functions of
Management
Organizing
Planning
Establish the structure, rules
Decide on organizational goals
and reporting relationships that
and methods to
allow people to
achieve those goals
achieve organizational goals
Controlling
Leading
Evaluate how well the
Encourage and coordinate
organization is achieving goals
individuals and groups
and take action to
so that they work
maintain, improve, and correct
toward organizational goals
performance

Group discussion
1. What is the role of OB in each

function of management?
2. Opportunities and challenges for OB
field nowadays?

Opportunities
• Globalization
• Demand for improved skills of workers
• Diverse human resources
• Demand for improved productivity and
quality of work
• Employee empowerment
• Demand for innovation
• Technology development

Challenges
• Managing in a changing environment

• Declining organizational commitment
• Online working/ Hybrid working
• Work-Life Balance
• Enhancing work ethics

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Welcome to Organizational Behaviour

©2007 Prentice Hall

§ Full name: Đỗ Thị Thanh Hương

1-2 ©2007 Prentice Hall

1-3 ©2007 Prentice Hall

§ Be attentive and be active listening in class

1-4 ©2007 Prentice Hall

1-5 ©2007 Prentice Hall

§ This project is OPTIONAL

§ Chapter 1: Introduction to Organizational

1-7 ©2007 Prentice Hall

1-8 ©2007 Prentice Hall

©2007 Prentice Hall

§ Define organizational behavior and explain

1-10 ©2007 Prentice Hall

In organizational psychology we study 3 areas dealing

1-11 ©2007 Prentice Hall

1-12 ©2007 Prentice Hall

Organizational behavior (OB) is the

1-13 ©2007 Prentice Hall

Insert Exhibit 1.1 here

1-14 ©2007 Prentice Hall

¨ Why is it easier to criticize than to compliment?

¨ Why is it so difficult to realize that others are more likely

§ To understand and explain behavior in

1-17 ©2007 Prentice Hall

Part One Individuals in Organizations

Part Two Group and Team Processes

Part Three Organizational Processes

1-18 ©2007 Prentice Hall

1-19 ©2007 Prentice Hall

Management is the process of planning,

1-20 ©2007 Prentice Hall

1-21 ©2007 Prentice Hall

1-22 ©2007 Prentice Hall

1. What is the role of OB in each

1-23 ©2007 Prentice Hall

1-24 ©2007 Prentice Hall

• Managing in a changing environment

1-25 ©2007 Prentice Hall

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