Beginners guide to Solar

For more information visit I www.lgenergy.com.au I www.replenishableenergy.com.au

 TABLE OF
CONTENTS

Why You Should Choose a Solar System 3

The Benefits of Going Solar 4

How a Grid System Works 5

The Components of your Solar System 6

Solar Panels 6
Inverter Solutions 6
Mounting Systems 7
Batteries 7
Metering your Solar System 7
Measuring how your components perform. The Difference between kW and kW/H 8
Rating your Solar System 8

Installing PV Panels for your Solar System 9

Tilting and Orientation 9

Daily Routine 9
Shading 9
Mounting 10
Installing Panels for Longer-Lasting Performance 10
How Long Solar Systems Last 11

Solar Panel Sizes 12

Incentives, Rebates and Financing 13

Are There Rebates Available for Your Solar System? 13

What are STC Certificates? 13
What Are Feed in Tariffs? 13
Zero Deposit Payment Plans 13

Details on How to Choose a Solar Installer 14

Questions to Ask Before you Buy 15

Additional Tips to Avoid the Solar Sharks and Poor Quality Solar Equipment 16

The 30 LG panel advantages 18

2 | Beginners guide to solar | www.lgenergy.com.au

 WHY SHOULD YOU
CHOOSE SOLAR?
Over the past five years, Consumers of electricity who do not have solar systems are going to pay for
the cost of installing their electricity indefinitely. In regards to electricity consumption, users are
like a tenant who will keep on paying indefinitely for the accommodation. So
a solar system has if you invest in solar now you can get “free electricity” via solar in a few years.
reduced. Solar energy
used during the day, By owning a solar system you own a big share of the electricity you
consume, with the savings you make immediately starting to pay off
and soon with batteries the cost of your investment. For many homes in about five to six years,
supplying electricity at your power savings will have paid off the investment you spent.
night can generate savings
With a top LG solar system you will join the hundreds of
in your electricity bill. thousands of home owners across Australia and the world who
have already chosen LG solar panels and you and your family
will continue to save on electricity bills for years to come.

To help you select and install your solar system, a certified LG installer will guide you
through the process from the moment you first consider solar panels to the planning and
installation phases of your home or business solar system. You can find an installer who will
supply a free detailed quote via the dealer search on the front page of lgenergy.com.au

3 | Beginners guide to solar | www.lgenergy.com.au

 THE BENEFITS OF
GOING SOLAR
So, what are the benefits of a personal solar system?
1. Solar Power can save you money – Installing Solar power 4. Property Value – there are increasing studies that show
enables you to generate your own electricity. By using your that installing a quality solar system on a home may increase
own electricity rather than buying it from your electricity property value. Home buyers are increasingly recognising
company, you will save money as every kW/h of electricity that a home with quality solar panels installed will have lower
you can use from your solar system is a kW/h of electricity electricity costs. http://www.realestate.com.au/news/85-
you do not have to buy from your electricity company. of-aussies-say-solar-panels-boost-property-prices/

2. Environmental Benefits – By using electricity generated 5. Energy reliability – High quality solar power systems
from solar panels, we reduce the need to generate are a reliable power source. The sun rises and sets every
electricity from fossil fuels like coal and gas which create day, while the sun shines, solar panels will make electricity.
carbon dioxide (CO2). This can reduce the potential for While the weather and the seasons will vary, the amount
global warming and can create a more sustainable cleaner of electricity that the panels make are predictable. You can
energy mix, as long as the solar panels will last a long time. also increase the financial benefits of your solar system by
changing the times you operate your household appliances.
3. Energy Independence – By owning your own Solar For example, turning your washing machine on as you
system, you have the capacity to create your own leave the home in the morning and avoiding washing your
electricity. This reduces your reliance on the electricity clothes at night allows your solar system to power your
grid and electricity retailers etc and increases your control machine during the day. With the help of lithium-iron
over your future electricity needs, expenses and lifestyle batteries, which are becoming more affordable, one can
especially if you add batteries to your system in the future. also harvest solar power during the day and use it at night.

To assess your energy usage

profile and discover the
benefits that you may derive
from a solar system, talk to
one of the LG Authorised
Dealers from
an LG Dealer Search
on lgenergy.com.au
 HOW A GRID
SYSTEM WORKS
A solar system is made up of multiple solar photovoltaic (PV) panels, a DC to AC power
converter (inverter solution) and a framing system to hold the PV panels in place.

PV panels are generally fitted on the roof facing an Ask your authorised LG dealer for advice on which of these
northerly, easterly or westerly direction, and tilted at a inverter solutions is the most suitable for your
particular angle to maximise the amount of sunlight circumstances.
that each panel receives.
Today houses with grid-connected solar systems
Suburban homes in Australia and New Zealand are consume solar-generated electricity first, before
connected to the electricity grid via power lines. Our switching to the electricity grid if more electricity is
electricity system uses 240Volt alternating current (AC), required than the solar system was able to create.
but the electricity generated by solar panels consists of
variable direct current (DC). To transform the DC electricity Grid-connected solar systems can also feed electricity
into AC electricity for ordinary household use, grid-connected back to the grid if too much electricity is generated
solar PV systems use inverters attached to each PV panel via the solar system for the immediate needs of
called micro inverters or a single inverter for a string of your home. For information on rebates and rewards
connected PV panels called a central string inverter. associated to feed-back electricity see page 13.

The third possible inverter solutions are power Unless you add storage batteries to your system,
optimisers, which are a variance of the string a grid-connected solar system is unable to
inverter and the micro inverter. All these technical store power in your home for use at night.
solutions can create a great solar system.

GRID CONNECTED HOME INVERTER

WITHOUT BATTERIES SOLUTION

DC

AC

AC AC AC

SOLAR ENERGY
GRID EXPORTED ELECTRICITY METER SWITCHBOARD SOLAR ELECTRICITY USED IN HOUSE

GRID CONNECTED HOME INVERTER

WITH BATTERIES SOLUTION

DC AC DC

INVERTER BATTERIES
CHARGER

AC

AC AC AC

SOLAR ENERGY
GRID EXPORTED ELECTRICITY METER SWITCHBOARD SOLAR ELECTRICITY USED IN HOUSE
5 | Beginners guide to solar | www.lgenergy.com.au
 THE COMPONENTS
OF YOUR SOLAR SYSTEM
What makes up a solar system?
A solar system is made up of a number of key components, all of which combine to generate electricity, regulate
and control the flow of the electricity and to connect and mount the solar system to your building. A grid-
connected solar system comprises of panels, a string inverter or micro-inverters or optimisers, a roof mounting
system and electrical accessories including circuit breakers and wires. It is important that each component works
together, with no component compromising the performance, safety or life expectancy of any other component.

SOLAR PANELS
Solar PV panels on roofs of
homes and businesses generate
clean electricity by converting
sunlight into usable electricity.
This conversion takes place within
the solar cells and is a process
that requires no moving parts.

INVERTER SOLUTIONS
A solar inverter is one of the most
important elements of the solar system.
It converts the variable direct current
(DC) output of a photovoltaic (PV)
solar panel into a 240V alternating
current (AC). This AC electricity can
be fed into your home to operate
your household appliances.

ENPHASE MICRO INVERTER

Depending on how your system is
set-up the electricity that is not used
in your home is either fed into the grid
via a digital meter or stored in home
batteries for later use. New hybrid
inverters now include an integrated
battery management system.
SOLAR EDGE INVERTER Long lasting solar systems for the
Australian climate require high
quality inverters. Unfortunately, lower
quality inverters and panels have
failed to perform under Australian
conditions in large numbers and
failed in as little as 2 years.
SMA INVERTER LG CHEM BATTERIES ABB INVERTERS
BATTERIES
Since 2015 solar storage batteries have reduced steadily in cost to
the point that pay back is coming down from more than 10 years
towards 7 years and less. In future years most residential solar
systems will include a battery as part of the solar system package.
Discuss with your LG panel installer if batteries are feasible in your
circumstances, or if you should get a “battery ready” system.

MOUNTING SYSTEMS
METERING YOUR SOLAR
Solar systems are mounted to roofs with a mounting system using SYSTEM
various railings, frames and tiles or tin feet. Most mounting systems
are made of aluminium with stainless steel hardware and are designed There are two fundamental steps
to accept a variety of solar modules on a variety of roof types. to take when connecting your
Aluminium rails with clamps attach the solar panels to the rail and solar system to the grid
connection brackets fix the rail to the roof (see diagram below).
Step 1. Your electricity network
Superior mounting systems are manufactured with higher grades of company will specify what type of
aluminium and stainless steel, often resulting in less weight on the meter is required to measure your solar
roof and lower levels of corrosion over longer periods of time. Quality generation and energy consumption.
mounting rails may also feature robust anchoring points and design Your LG dealer will be able to explain
solutions that speed-up the installation time of your solar system. the details to you. You may be required
to pay for the cost of the new solar
Purchasing a strong and well-engineered mounting system is the sensible meter and its installation in addition to
way to protect the investment you have made in your solar system as the cost of your solar system. Prices can
they will be more rigid. It is also advisable to ensure that the warranties on be a few hundred dollars, so you should
your mounting frame match or exceed the warranties of your solar panels make sure that the solar electricity
and their inverter. The standard mounting frame warranty is 10 years. meter supply and connection is included
in the quote for your new solar system.

Step 2. Negotiate a rate for off-set

and exported electricity from your solar
system with your electricity retailer.
This is called a ‘feed-in tariff’ (FIT) and
varies by retailer and location. Some
electricity retailers may not offer a FIT.
If your existing electricity retailer does
not offer a solar FIT, you may wish to
consider changing your retailer to a
retailer who does. Your solar system
installer will be able to advise you on
FIGURE 1. FRAME MOUNTING who offers the best FIT in your area
and assist you with the process.

We recommend you
only use quality panels/
inverter solutions for
long lasting systems

FIGURE 2. CLIP MOUNTING

7 | Beginners guide to solar | www.lgenergy.com.au

RATING YOUR SOLAR SYSTEM MEASURING HOW YOUR
COMPONENTS PERFORM.
Your LG solar system is rated according to the number of watts THE DIFFERENCE
it can produce per hour. This rating is rarely achieved in full during BETWEEN KW AND kWh
real life conditions as dust particles, clouds and other natural
issues will affect the quality of light that your PV panels receive.
kW stands for kilowatt or 1,000
For example 16 x 320W solar panels will create a 5,120 kW solar Watts and is a measure of power
system. In regards to overall system output on an average day
with intermittent clouds this system will produce approximately
3-4 kW per hour in the best sun irradiation hours of the day.
The system will only achieve 5kW per hour on a very sunny day, kWh stands for kilowatts per hour
in the middle of the day and clear sky, for example after rain. and is a measure of energy

*In 2016 LG panels won the prestigious

Top Brand - Australia Award, and Intersolar Award

LG Panels look fantastic on your roof.

A smart looking home is a more valuable asset.
Invest in LG panels for better long term outcomes.

LG PANELS CONVENTIONAL PANELS Electricity bills are usually measured in

units of kWh. Solar Panels are
measured in Watts. E.g. LG Neon 320W

A 1 kW electric pool
pump used for one
hour will consume
1 kWh of electricity

Twenty x 50W down

lights used for an
hour will consume
1kWh of electricity
(20 x 50 = 1,000)

8 | Beginners guide to solar | www.lgenergy.com.au

 INSTALLING PV
PANELS FOR YOUR
SOLAR SYSTEM
TILTING AND ORIENTATION
Solar modules can face anywhere from the East to the North and the West,
while still providing good output performance. SHADING

In Australia, a grid-connected solar system will generate the most solar The amount of electricity
electricity when the LG solar panels are facing north at a tilt angle of 15 to generated by your solar
30 degrees. But with the introduction of time of use metering by electricity system directly relates to the
providers in Australia, a north-west or fully western facing solar system may amount of sunlight that your
give a more positive financial outcome. PV panels receive. The more
your solar modules are covered
Time of use metering is when energy retailers charge more for their electricity in shade, the less electricity
(approximately 45 cents per kW/h or more) in peak usage periods, for your system will generate.
example weekdays from 2pm until 8pm. During these times Western facing
panels will produce a greater amount of solar electricity, therefore creating Even a single antenna or a
better savings. chimney shadow on your panels
can affect performance, while
Discuss with your LG Authorised Dealer your electricity usage, so that your the overall effectiveness of your
usage pattern can be matched with your solar panel’s installation direction. solar system is dependent on
where you live. In some areas
of Australia (for example, the
Blue Mountains near Sydney)
DAILY ROUTINE over 20% of homes have
Thinking about your daily routine and your electricity consumption will help reduced suitability for solar
you locate the best possible position for your solar panels. If lots of electricity systems due to extended tree
is used in the morning, an Easterly roof will offer the best benefits. If lots of coverage close to the home.
electricity is used during the middle of the day, we would advise a north roof
Using micro-inverters or power
and if lots of electricity is used in the early and late afternoon a north-west
optimisers on each panel, instead
roof is more likely to offer the best outcome. With multi-string inverters you
of one large string inverter
can also put one group of solar panels (one string) on the East and one on
(where multiple panels are
the West to cover a wider time-span.
connected to one inverter) can
help with shadow issues. With
each individual panel managed to
achieve its maximum electricity
output individually, the losses
associated to shade can be
reduced by as much as 25%.

If you believe that you may

have a shadow issue, talk to
your LG dealer and check if
power optimisers or micro-
inverters are a potential solution
for your solar system.

9 | Beginners guide to solar | www.lgenergy.com.au

MOUNTING
If a suitable roof area is not available at your home, LG solar panels can be fitted
to a ground-mounted system in a sun-filled spot on your land.
However, you will need to allow for additional costs for a ground mounting system, including costs for
running the cable safely in the ground. These options can be discussed with your local LG solar dealer.

INSTALLING PANELS FOR GREAT PERFORMANCE

LG is confident that our panels will quality solar panels, quality solar
give you years of reliable functionality. inverters and ask for a quality
Electricity bills are usually
As of February 2017 only 3 panels balance of system components in
measured in units of kWh.
have needed to be replaced from all aspects of your solar system.
over 350,000 panels installed across Solar Panels are measured in
Australia since 2011. Although the Some cheap solar panels have failed Watts. E.g. LG Neon 320W
cables, safety devices and mounting in the Australian and NZ climate in as
systems are less influential to the little as 24 months. Typical issues have
performance of your solar system, been water ingress, corrosion, hot-
the use of poor quality cables or spots, failed bypass diodes or junction Over 520 solar installation
isolators can lead to premature system box failures. These type of failures lead companies have gone into
failures. In cases where non-branded to the write off of the panel. Often liquidation since 2011*.
plugs and cables were used, complete the lengthy promised warranties If you select a LG Authorised
system failures have occurred. are hard to claim when dealers, Dealer you have an installation
installers or panel manufacturers company that has gone thorough
For a decade of low maintenance have gone into liquidation or have detailed vetting by LG.
to your solar system, it is strongly stopped operating in Australia.
suggested that you purchase high

10 | Beginners guide to solar | www.lgenergy.com.au *Source: ASIC liquidated companies register

 HOW MANY PANELS DOES YOUR
SOLAR SYSTEM NEED?
An LG Authorised Dealer will visit your home for a site inspection,
checking the roof position, discussing your electricity usage
HOW LONG SOLAR
pattern, discussing monitor options and, where applicable, SYSTEMS LAST
conducting a shade analysis to ensure that the right quantity
of the right panels are placed in the optimum position. The key components susceptible to failure
in your solar system are the solar panels,
Buyers should insist that their installation company also undertakes the inverter and some components
a physical site inspection. Many variables require consideration, like fuses and isolators. This is often
with many difficult to spot from satellite images or from photos of because cheap lower quality products
your home. An installer's willingness to visit your home gives some have been sold at low prices, but have
been made to look like high quality via
indication as to the quality of service you will receive for your purchase.
long “warranties” and other claims.
As a result, we strongly advise that you buy your solar system from
a local company and not an internet-based solar sales agent. High quality solar products overall tend to
have longer life-cycles as they undertake
Historically (when internet solar sales were rapidly increasing)
more quality control steps, use higher
consumers purchased solar systems without site inspections, only quality cells and solders, have stronger UV
to have their installer highlight the need for special roof brackets or protection on backing sheets and ensure
a total switchboard upgrade before the solar can be installed. These the water sealing of panels withstands
additions added unexpected costs and time delays to the consumer. decades of weather induced deterioration.
Very low cost panels with less UV
Before making your purchase decision, check who is your stabilised backing sheets, cheaper
point of contact if you have questions after your installation. sealants and more fragile framing can
Make sure that you ask for a comprehensive written warranty deteriorate faster and some have failed
from the installation company for the cabling and installation in Australia in as little as 2-3 years.
work, not just the panels, inverter and mounting frame.
Cheap inverter solutions also have
higher failure rates than quality
solutions. Unfortunately often lengthy
warranties on cheap products have been
unobtainable as both manufacturers and
installation company have avoided liability
by going into liquidation e.g. Sunnyroo
or Aearosharp inverters. In Australia
over 520 installation companies have
liquidated their business and escaped
warranty obligations since early 2011*.

The key warranty for solar panels is the

Manufacturer’s Warranty.
High quality panels cover transport of the
replacement panel, the replacement panel
and the labour to take the failed panel
down and replace it. Cheaper panels often
do not cover transport and replacement
labour. Make sure you enquire what is
covered in the warranty and ask for the
detailed warranty document. Standard
Manufacturer’s Warranties are usually for
10 years, and for LG panels it is 12 years.

11 | Beginners guide to solar | www.lgenergy.com.au *Source: ASIC liquidated companies register

 SOLAR PANEL
SIZES
SOLAR SYSTEM SIZE GUIDE
SMALL HOME

1-2 People
2kW System
Av. production per day: 8 kWh

MEDIUM HOME

2-3 People
3kW System
Av. production per day: 12 kWh

LARGE HOME
4+ People
5kW System
Av. production per day: 20 kWh
FOODBANK, WESTERN SYDNEY, 250KW LG NeON® 2 SYSTEM

WHY PANEL EFFICIENCY MATTERS

A few years ago many buyers of for day use and 1-2kW of solar for
residential solar did not consider the batteries to use at night and
the efficiency of their panels. If they then to fuel the car one would need
wanted a 5kW system they could another 4-6kW of solar to power the
buy 20 panels with 250W or 23 car(s) via solar. Overall suddenly there
less efficient 220W panels. Most is the need for a 10 -12kW system.
Capacity of solar power system with customers never imagined they would With 260W panels this would mean
20 modules (60 Cells) in the future need more than 5kW of one needs to fit at least 40 panels.
solar and in many homes around 20 On the other hand, with the highly

6.6
to 32 panels will fit on the roof. That efficient 300W & 330W LG panels
was the old solar. one would need only 34/32 panels.

kWp But with the emergence of battery LG in early 2017 is releasing a 350
storage as a smart way to harvest to 360W most high efficient 60 cell
330W NeON®2 the light during the day and then panel called NeON R, followed by
to use this electricity at night, a 400W panel in future years. This
panel efficiency has become a very means if you can save 8 spots now,

6.0 important consideration. Considering

that the future of electric cars is
coming fast, with Volkswagen for
with a higher efficient panel – you can
have another 3.6kW solar system
for your batteries or cars, which you
kWp example announcing many electric car would not be able to fit otherwise.
300W Mono X Plus®2 models in a few years; you might want
to expand your solar system in the So it is important today to buy
future to power the electric car. a system with future expansion

5.2 The worldwide CO2 reduction could

be enormous if we are able to utilise
capability in mind, both for batteries
and future Electric Vehicles.
kWp our roofs to generate some of the fuel Buy now with the needs of the
for our cars. In short in the future one future in mind. Choose high efficient
260W Polly Standard Panel
might want 4-5kW of solar system panels and save roof space for future
expansion.

12 | Beginners guide to solar | www.lgenergy.com.au

 INCENTIVES, REBATES
AND FINANCING
ARE THERE REBATES AVAILABLE FOR YOUR
SOLAR SYSTEM?
Rebates may be available for your solar system. Over the years these WHAT ARE FEED IN
rebates have changed and may continue to change in the future. Talking to TARIFFS?
your nearest LG installer or visiting the Clean Energy Council website will
Feed-in tariffs (FIT) are a defined
give you updated information about the latest rebates applicable to you.
payment for the electricity you generate
There is currently one key rebate offered for solar PV systems in Australia from your solar system that is sent
called Small Scale Technology Certificates (STCs). As per February 2017, back to the grid. Currently energy
this rebate offered around $3600 towards a 5kW system, but the rebate retailers in most States pay relatively
amount can change from time to time. When you see advertised sales prices low FIT ranging from 5-12 cents.
for solar systems, these prices usually have subtracted the rebate from the These FIT rates are based on state
full price. The rebate will reduce every year in January, for the next few years. guidelines and vary between electricity
retailers. We recommend shopping
around between retailers to determine
WHAT ARE STC CERTIFICATES?
the best available FIT rate for you.
The savings of CO2 emissions via solar electricity generation is rewarded
through tradeable certificates for small scale solar systems called Some Energy Retailers sell solar
Small Scale Technology certificates or STCs. systems and will tempt you with a
high FIT. Please check that the overall
When your solar system is installed you can complete a calculation to electricity charges in such contracts
confirm how many STCs will be created over the life of your system. This is are not higher than normal kWh
effectively a measure of the renewable energy generation from your system. charges, as your higher FIT income
may be more than offset in higher
Solar system installation companies typically offer an up-front discount electricity fees and charges.
equal to the value they will receive when they sell your STCs. What this
means, is that the STCs for your system are handed over by you to the Previously, Australian solar system
solar system installation company in lieu of some form of payment for owners have benefited from a
your system. The solar system installation company then trades the range of generous “premium” FIT
certificates and receives a cash return. Most customers treat their STCs schemes. Unfortunately, these
like a rebate with their value deducted from the sale price of their solar offers are no longer available
system. It is important to understand several key aspects of these STCs: with new solar installations.

• The Government does not pay you for certificates, nor does it set the price; The value of a FIT is an important
• As of February 2017 a 5kW solar system attracts a rebate aspect to consider as it can influence
ranging from $3200 to $3600, but as a tradeable certificate, the economic outcome of owning
STC value can and does vary over time and is not fixed; a solar system and what the ideal
• The quantity of STCs you may receive for a system varies depending on your size of a system should be in your
location and when you create them; individual case. Good solar installation
• Suppliers who agree to offer you a price for STCs must comply with companies as part of their site visit
certain rules and conditions set out by the Clean Energy Regulator should offer a detailed analysis of what
and only approved companies may register and trade STC’s they expect your self-consumption to
export ratio to be, and what economic
outcome you will be able to achieve.
ZERO DEPOSIT PAYMENT PLANS
Consumers also have the option to finance a solar system. Often Naturally if you install batteries with
homeowners redraw on their mortgage to finance the solar and battery your solar system the FIT is less relevant.
system. Your installer can advise you about other available finance options.

13 | Beginners guide to solar | www.lgenergy.com.au

 DETAILS ON HOW TO CHOOSE
A SOLAR COMPANY
It is recommended to use a reputable installation company that checks your specific solar
system requirements. Please see the points below regarding the advantages of using a
company promoting high quality products.

A reputable solar retail company is more likely to fully All systems installed in Australia have
1
evaluate your requirements and explain in details what to be signed off by an accredited
needs to be done in order to install your solar system. solar system designer/installer. The
following elements are considered
2 A local diversified company is more likely to be around in the when designing a solar system:
future to service any warranty issues or system upgrades. With
some loud, marketing and price focused solar companies longevity a. The available roof space and optimum
of the company can be an issue. For example, in Australia since panel location;
2011 over 520 solar companies have gone into liquidation*. b. The orientation and pitch of the
If your installer is selling you LG solar panels, then in future roof(s);
3
years LG is very likely to be able to have a local company c. Impact of shading across all seasons
service your LG panels. If you choose an unknown brand, the and time of day;
manufacturer may go out of business or the importer may
d. The structural soundness of the roof;
stop importing these panels into Australia. It is recommended
to buy branded solar panels from diversified manufacturers e. Sizing the strings of panels for
like LG with warranties that actually have a meaning. the correct voltage of the inverter
solution;
4 A reputable solar company will be fully aware of current
f. Ensure the design meets building
electricity supply rules as well as provide you advice on the
codes and electrical standards;
best feed-in-tariff. As a result, well established business
will be able to give you the most up-to date advice. g. Determining the most suitable
location for the inverter and the
If your local installer belongs to the authorised LG installer network, way the cables are run;
5
then he/she has to install the solar power system to a high standard h. Considering appropriate monitor
and act ethically in their business dealings with you, the customer. options and consider if batteries are
appropriate.

*Source: ASIC liquidated companies register

14 | Beginners guide to solar | www.lgenergy.com.au

 QUESTIONS TO ASK
BEFORE YOU BUY
Asking your solar installer a few essential questions may make a big difference to the service
and benefits you receive. Make sure you get the answers in writing.

1 What is the estimated monthly and annual 4 What are the responsibilities of each party?
production in kWh of my system in its Include the installer, manufacturer and consumer.
installation position?
Who is responsible for connecting your solar PV
5
2 What is the estimated solar electricity production system to the electricity grid? Is it the installer or
in the best and worst months? See the LG output another subcontractor? When will it happen?
calculator on www.lgenergy.com.au
Who is responsible for your meter change?
6
Who will service and maintain my solar Make sure this is clarified. Quality installation
3
system? Get an address and contact details, companies usually offer to accommodate
preferably of someone reasonably local. the whole job.

7 How the installer will credit your solar rebate (STCs)?

WHAT YOU SHOULD KNOW ABOUT

THE 25 YEAR OUTPUT “WARRANTY”
Over time solar panels will show degradation and
produce each year a little less electricity. In order to give
purchasers some guidance about the level of degradation,
an Output Warranty is offered by most manufacturers.
This Output Warranty goes in most cases for 25
years and guarantees that for conventional panels an
output of around 80% of initial production efficiency
is still maintained by the panel (LG offers 83.4%).

Unfortunately, this “Warranty” can easily cause

confusion. Please note an Output Warranty IS NOT a
Manufacturers Warranty on the actual panel. For example,
if in year 13 your panel fails completely, then the Output
Warranty may not cover the faulty panel. A panel has
to be in working order to claim an Output Warranty.

In many sales promotions the 25 YEAR Warranty

is highlighted but when you read the details of
an Output Warranty, you will have to pay for It is also important to get in
getting panels off the roof, shipped for testing writing the various component
and then also pay for the return and reinstall.
warranties including installer
Often the compensation for a poor performing panel workmanship guarantee,
is less than $100, when the customer had to spend
many hundreds of dollars on install/uninstall and schedule of when deposits and
on the process to show the output of the panel is progress payments are due.
poor. Therefore this warranty only has a low value.
Be aware of glossy 25 Year Warranty stickers – it is
the 10 or 12 year (LG is 12 years) Manufacturer’s
Warranty not the Output Warranty that counts.

15 | Beginners guide to solar | www.lgenergy.com.au

 ADDITIONAL TIPS TO AVOID
THE SOLAR SHARKS AND POOR
QUALITY SOLAR EQUIPMENT
Unfortunately, as in any industry, some unscrupulous operators can affect the reputation of
professional, positive and reliable suppliers. Please see the helpful hints below to give you a
positive solar experience.

1. Undertake some solar research via and ghetto blasters to consider what 8. Manufacturer’s Warranty: Many
our Frequently Asked Questions the next 25 years may herald and how manufacturers will offer 10 years’
(FAQs) on lgenergy.com.au your home power needs may grow. manufacturing warranty and an 80%
output efficiency warranty at 25 years.
2. Do your research about brands and 5. Solar systems vary in quality and size For a normal consumer it becomes
prices. There are some very cheap and so does the price. Set yourself a difficult to separate the wheat from
offers in the market, but these cheaper budget. As a rule of thumb each kW of the chaff. Companies like LG offer
deals can hide poor quality equipment a quality solar system will cost in the range full parts and labour warranty and a
that are made to appear like quality of $1,500 to $1,700 for a residential replacement warranty. Finally make
products. You are looking for a product system up to 10 kW. You will find a sure that the manufacturer has a
that lasts 25 years so that your financial system for $800 to $1,000 per kW but local legal entity in Australia. Should
investment is repaid over and over. Find you are looking at lower grade systems you have a dispute in years to come, a
out about the company offering the with less output productivity and shorter company with no link and contact in
very cheap deal. For internet research working life. This may cost you more in Australia is hard to communicate with
try Whirlpool – the Green Tech section: the future in repairs and replacements. when it comes to consumer rights.
http://forums.whirlpool.net.au/forum/143 Use your rebate wisely. You are making a
or the facebook group “Crap Solar”. 25 years or longer investment, so please 9. Choose a quality Inverter solution to go
consider quality and real warranty support with quality panels: An inverter is the heart
3. Do not give into pressure selling and over everything else. And remember a of your solar system. It will have a direct
deadlines. It’s one of the oldest sales tricks solar system with a good brand name and impact on the efficiency of conversion
in the book. If the sales person cannot performance at the time you sell your from solar power to usable electric power
give you the time to make a considered home may increase your property value. of your system. The more efficient the
decision, then what are they fearful you inverter solution, the better the energy
will discover about the deal if you spend 6. Panel Types & Certifications: We conversion process will be. The bigger and
some time doing a bit of research? If the recommend the high efficiency mono- more established the manufacturer, the
company has just come into town for crystalline solar panels, as this is the more likely warranty claims or required
a solar deal, they will be gone after the technology used most often in quality repairs will be dealt with smoothly.
install and you will be left to your own solar systems in the world today. It is
devices. Please buy from reputable solar also the most tested technology, as 10. Mounting & Accessories:
companies. In years to come you might mono-crystalline panels have been mass There are building standards for every
need their solar expertise and support. produced since the 1970s. They have a aspect of the mounting and electrical
black appearance and from our point of accessories used in a solar system.
4. How big is your roof and how big view will aesthetically blend in more to Quality systems are certified. Ensure that
a solar system can it fit? Try our roof your roof and neighbourhood than the the installer uses the certified product
size calculator to work out how big your blue multi-crystalline solar panel variety. by getting the products used in your
solar system can be on your specific roof. system listed as part of the quote.
To check the calculator results contact 7. Solar systems attract government
your local LG dealer. Remember to allow rebates if they have been registered 11. Quotes & Buying: Do not get
some reserve space for when you install with the Clean Energy Council. You pressured by sales persons to sign a
a solar storage battery for night time should check with the install companies deal then and there. Avoid the traveling
solar power use, and then again for more if the offered panels are registered band of solar installers hitting town
battery storage capacity to charge up an (most are nowadays). All LG panels and then disappearing, never to be seen
electric car in future years. Your quality are registered and have completed again. Use reputable and established
solar system is built to last 25+ years. extensive fire resistance testing, a latest business to install your solar system.
Go back 25 years to the days of ‘brick’ requirement (introduced in mid-2013)
mobile phones, dot matrix printers in the Australian Solar standards. Happy Solar research.

LG Electronics Australia
16 | Beginners guide to solar | www.lgenergy.com.au 2 Wonderland Drive, Eastern Creek NSW 2766
 About Replenishable Energy
Replenishable Energy is a Cairns-based company creating customised solar solutions for rural, commercial and residential customers,
located across Tropical North Queensland and the state. We’re passionate about exceeding our customers’ expectations, by providing
quality service and top brand products which deliver superior solar power production and performance, at the very best price. We
are Cairns’ solar PV specialists. We’re committed to staying at the front of industry innovation, technology and service, by constantly
engaging in research and development, working with our power partners to deliver outstanding solar solutions for our customers.
Replenishable Energy is a member of the Australian Solar Council and Clean Energy Council. We offer our customers solar expertise
and experience, encompassing design, installation and maintenance.

WHAT WE OFFER
Superior solutions for solar PV systems, energy storage, management and monitoring. We believe in total transparency and in providing
our customers with as much information as they need, to make an informed solar decision. We strive to engage, understand and
deliver. Free site inspections are an essential part of our process, where we learn about your power consumption levels and trends. We
ask questions, to understand what you want to achieve. We inspect your roof and property, to tailor a system to suit your needs and
location. We take aspect, shade and your requirements into consideration, when developing a customised solar solution. We offer
• Grid Connect Systems
• Off Grid Solar\
• Energy Storage Systems
• Hybrid Solar

We’re the Cairns Solar PV Specialists – Rural / Commercial / Residential

Replenishable Energy have been assisting households and businesses with their energy needs since 2011.
Committed to using the best brands, to create reliable, durable solar power production and storage systems, Replenishable Energy
customise solutions to future proof their customers growing energy needs. We specialise in over-sizing Residential systems,
Commercial Grid-Connect and Energy Storage Off-Grid Solar PV Systems. Each installation is supervised by our accredited project
manager to give you peace of mind. We will guide you through every step, from design through to installation by Clean Energy
Council accredited solar installers and licensed electricians. Our professional team will provide you with the right advice, quality
materials and a workmanship warranty on all installations. We do Commercial installations and we provide expertise in design and
engineering requirements 10kW – 100kW Commercial Systems customised to your business needs now and into the future.

Help reduce greenhouse emissions and provide environmentally friendly electricity for generations to come, by
contacting us to arrange an obligation free site inspection and quote on your solar system.

Telephone: 1300 682 773 [email protected] Mob: 0417 384 965

17 | Beginners guide to solar | www.lgenergy.com.au

 30 LG PANEL ADVANTAGES
AND THEIR BENEFITS FOR YOU
A solar panel harvests the sun and converts it into electricity and is together with the inverter the most important part of a solar
system. A solar system only achieves a positive return on investment after a number of years. Contrary to some cheap panel sales
spin, the fact is - Not all solar panels are built equal. Given that a solar panel is exposed to wind and weather and has to endure
many temperature variations, while producing electricity, the built quality of a solar panel is very important.
With non branded cheaper panels, even within one manufacturer there are variations in built quality, depending on the destination
of the product and the originating factory. LG panels all come from one factory in Gumi, South Korea and there are no variations
as to the built quality meaning our panels shipped to Vietnam or Indonesia are the same as the ones exported to Germany, Japan,
the US or Australia.
Choosing long lasting, high efficient LG solar panels and quality inverter solutions will ensure you will have a long lasting trouble
free system. Longer lasting systems will provide a higher financial return than cheaper, poor quality systems, which in Australia have
failed by the thousands after only a few years in service. So while LG panels initially cost more than some non-brand competitor
panels over the life of the system LG panels can create one of the best financial and environmental results for you.

Great Visual Appearance

1 Great looks for your roof

LG Mono X Plus and NeON® 2 panels have been designed with appearance in mind. Their black cells and glossy black
frames give an aesthetically pleasing uniform appearance. Standard competitor poly panels have blue cells and plain
aluminium frames. For very aesthetic conscious customers LG is also offering a stunning looking complete black
version of their NeON® range.
YOUR BENEFIT: Ensuring you have panels that are high quality, attractive panels and make your roof look great and
may preserve or increase the resale value for your home.

Why LG panels
lead the pack

LG Mono X® Plus LG NeON® 2 Black

18 | Beginners guide to solar | www.lgenergy.com.au

Higher Performance through winning technology

2 Proven field performance

LG and other companies, including the Australian consumer organisation Choice have been involved in a number
of comparison tests of the LG modules against many other brand panels. LG Mono X® and NeON® 2 panels are
consistently one of the highest performing panels in these tests. In the Choice test conducted between October
2015 and January 2017 the LG NeON® 300W won against 15 competitors as the highest output per watt panel.
YOUR BENEFIT: Improved performance in all weather conditions.

LG panels and competitor panels comparison system, Sydney, Australia

3 Double sided cell structure for NeON®2 panels

The LG NeON®2 panel produces energy from both the front and the back of the cell. This innovative approach
allows the absorption of light from the front and the back of the panel, which raises the panel’s performance. The LG
NeON® panel is the only panel in Australia offering this feature. In 2013 LG won the Intersolar Award in Germany for
this innovation. Other NeON® panel innovations also won further Intersolar Awards in 2015 and 2016.
YOUR BENEFIT: Additional electricity generation from light hitting the edge and back of the solar cell

Incident light Incident light

Glass

EVA

Backsheet

LG NeON® 2 module Standard module

4 Maximising roof space for future expansions (More power per square Metre)
LG Mono® X Plus and NeON® 2 panels are rated at 300W and 330W per panel, whereas many conventional panels
achieve only a 260W rating. This equates to 15% more power from LG Mono® X plus and 26% more for the NeON®
2 panel than many 260W panels that are the same physical size.

YOUR BENEFIT: You use less roof space for a given system capacity and/or have room for future system
expansions for batteries and even electric car charging in years to come.

19 | Beginners guide to solar | www.lgenergy.com.au

Higher Performance through winning technology

5 12 wire busbars (“CELLO” Technology Increases Power) with NeON® 2

LG’s “CELLO” Multi wire busbar cell technology lowers electrical resistance and increases panel efficiency, giving
more power per panel and providing a more uniform look to the panel. In 2015 LG won the Intersolar Award in
Germany for this innovation.
YOUR BENEFIT: Higher electricity output than conventional panels in all weather conditions and latest technology
ensures your panel stays relevant in future years.

Front and rear of NeON® 2 cell

6 Lower degradation than industry standard

Solar panels degrade over their lifetime and produce less electricity each year. LG has reduced the al degradation of
our Mono X plus panels by applying our new LiLy (LID- Improvement for lifetime yield) Technology, which controls the
reaction of Boron and Oxygen, a key factor in light induced degradation (LID). The NeON®2 also has a very low LID,
due to the use of N type treatment of the cells which uses phosphorous as a replacement for Boron.
YOUR BENEFIT: Less degradation of electricity production than conventional panels as the panel ages.

7 Anti-reflective coating increases output

LG is using an anti-reflective coating technology on the glass and on the cells of our panels to ensure more light is
absorbed in the panel and not reflected.
YOUR BENEFIT: More absorbed light means more electricity generation.

8 Improved High Temperature Performance

Solar panels slowly lose ability to generate power as they get hotter. One a very hot summer day panels can be as hot
as 70 degrees which means for many panels a performance loss of over 20% over a panel that is only 25 degrees
hot, on a milder day. LG Mono X plus and NeON®2 have one of the best temperature performance characteristics,
which means even in very high temperatures our panels will deliver higher output than standard panels.
YOUR BENEFIT: Better performance on hot days than most conventional panels means more power generates
to use to run air-conditioning, pool pumps and fans for example.

20 | Beginners guide to solar | www.lgenergy.com.au

Higher Performance through winning technology

9 Excellent low light performance

Great performance under low light conditions due to LG technology and our own cell manufacturing with low
tolerances, ensuring highly consistent performing panels. At 200W/m2 LG panel efficiency drop is -2% while many
conventional panels reduce by -4%.
YOUR BENEFIT: Better performance on low light days including cloudy or early morning/late afternoon, the time
when performance really counts.

10 Multi Award Winner

LG panels have won numerous awards over the past year. For example the NeON® panel range has won the Intersolar
Award for Photovoltaic Innovation in Germany, three times since 2013. The LG solar brand has won the “Top Brand”
in Australia Award in 2017 and 2016 and the Top Brand for many countries in Europe in 2017, 2016 and in 2015.
YOUR BENEFIT: Panels have been recognised as innovative and cutting edge by industry experts giving you
confidence in the quality and performance of the product.

Peace of mind warranties

11 Diversified manufacturer– stable and strong warranty
In mid 2016 there were over 220 panel manufacturers with panels registered for sale with the Clean Energy
Council in Australia. It is likely that in future there may be a significant consolidation of solar manufacturers
taking place with potentially only a fraction of these manufacturers operating in Australia long term. LG with its
diversified manufacturing, strong bankability, diversified product portfolio and its multi-billion dollar size has a better
opportunity that many others to be a leader in solar in decades to come.
YOUR BENEFIT: A peace of mind, strong warranty.

LG Electronics $49.96bn
First Solar $3.57bn
Trina Solar $3.035bn
Yingli Solar $1.539bn
SolarWorld $0.76bn

0 7.5 15 22.5 30 37.5 45 52.5

The warrantor‘s 2015 sales in billions of US dollars

12 Twelve (12) year parts and labour manufacturer’s warranty

LG offers a 12 year parts and labour warranty which includes the cost of shipping panels as well as the labour cost
of un-installing and re-installing the panel, compared to the 10 year manufacturer’s warranty offered most other
manufacturers, which is the current industry standard.
YOUR BENEFIT: You get a longer warranty than many other panels on the market (12 yrs v 10 yrs).
Also as the majority of conventional panels do not cover labour and/or transport for replacement panels.
LG has also developed a detailed customer friendly warranty brochure to help you, should there ever be a claim.

Extended Product Warranty

10yrs +2yrs
21 | Beginners guide to solar | www.lgenergy.com.au
LG invests heavily into solar research.

13 Warranty registration with LG Australia/NZ

LG offers a simple warranty registration process via lgenergy.com.au in Australia and New Zealand.
YOUR BENEFIT: LG has a record of your purchase details in case of a warranty claim.

14 Tier 1 Ranking by Bloomberg New Energy Finance

LG panels have been recognised by Bloomberg New Energy Finance as a Tier 1 Solar Manufacturer. The Bloomberg
Tier 1 ranking is widely recognised within the industry as a measure for bankability of the manufacturer. It does not
reflect built quality or longevity of the panels. Other manufacturers sometimes use the Tier 1 label as a sign of built
quality or financial stability of the manufacturer – which IT IS NOT.
YOUR BENEFIT: Being a Tier 1 panel along, does not guarantee a long lasting panel. It is the combination of many
manufacturing aspects as demonstrated in these pages, that bears witness to LGs excellent solar panel quality.

Quality built and testing for better reliability

Not all solar panels are built the same, and many struggle to achieve the LG build quality. In Australia & NZ some
cheaper modules have failed in as little as 2-3 years. Reasons for failures and low output performance include hot
spots, corrosion, water ingress, failed bypass diodes, poor sealants, delaminations and micro cracks.

15 Cyclone wind load resistance

LG modules have a strong double walled frame. When it comes to wind forces (rear load) many competitor modules
are certified to 2400 Pascals. LG modules are certified to more than double, 5400 Pascals, making them very sturdy
and one of the strongest on the market.
YOUR BENEFIT: Less likely issues with panel failure in extreme wind conditions and wind load exposure over many years.

6000Pa (LG) 5400Pa (LG)

5400Pa 2400Pa
Standard Standard
Panels Panels
Front Load Rear Load
(Wind Load)

16 Extensive testing program - up to 4 times international standard

One of LG’s specialties is their focus on testing. In order to be sold in Australia solar modules have to be tested and
pass the IEC standard tests once. LG solar panels are regularly tested up to 4 times the IEC standards by LG in-house
testing laboratories. LG also chooses to spend a significant amount of money on research and development. In fact,
25% of their entire solar focussed workforce is dedicated to discovering new technologies and improving their solar
technology.
YOUR BENEFIT: Confidence in the product and ensuring a very robust and longer lasting solar module.

22 | Beginners guide to solar | www.lgenergy.com.au

17 Lightweight but strong
Even though LG panels having high wind stability, our 60 cell panels at 18kg are lighter than most of the competition panels.
YOUR BENEFIT: Less weight and stress on your roof structure, especially for larger systems.

18 High quality components

Our LG panels use quality junction boxes which are completely water proof (IP67) and use the original Swiss MC4 panel
connection plugs, not copies, like some lower priced competitors do.
YOUR BENEFIT: Confidence in the product and ensuring a very robust and longer lasting solar module.

19 Fully Automated production line

LG panels are manufactured in Gumi, South Korea in a fully automated factory. The wafers, cells and panels are manufactured
in one seamless process production line, which emulates the air purity of semi conductor manufacturing environment.
YOUR BENEFIT: A consistent and high quality solar product.

20 Premium quality control on input materials and production

LG controls its supply chain very thoroughly to ensure a consistent and high quality solar module. During the fully automated
standardised manufacturing process very low variation tolerances are allowed during the 500 quality control processes.
YOUR BENEFIT: A consistent and high quality solar product.

21 Anti PID technology for yield security

PID (Potential Induced Degradation) has been a
more recent discovery that can affect the long
term performance of the panel. LG panels are
manufactured with anti PID technology and have
been extensively tested by leading third party
testing laboratories regarding PID and passed
these tests.
YOUR BENEFIT: This means LG panels are
more likely to give decades of clean power.

22 Positive tolerance (0/+3%)

If we sell you a 330 Watt rated solar panel then
the flash test of this panel will show at least 330W
and can be up to 339.6W. Some competitor
panels have -/+ tolerance, so you could get a flash
test result below the rated Watt, (e.g. a 250W
panel may really only be 243W) meaning you pay
for Watts you never get.
YOUR BENEFIT: Every Watt you pay for is
delivered with LG solar, plus a little more.

23 Passed fire test

All LG modules have passed fire safety tests and
contain flame retardant materials, meaning should
any electrical malfunction occur the panel will not
combust and catch fire, as required by Australian
registration regulation.
YOUR BENEFIT: Safety for your home.

23 | Beginners guide to solar | www.lgenergy.com.au

24 High compatibility with all quality inverter and racking solutions
LG modules are designed for residential, commercial and utility scale systems. The panels will work with all inverter
and micro inverter solutions on the Australian and NZ market. The panels can be mounted for roof top or ground
mount in vertical (landscape) and horizontal (portrait) installation position.
YOUR BENEFIT: Maximum system design flexibility, allowing a bigger system to be installed in some roof situation,
due to landscape install option.

25 Micro crack testing

Two EL ”flash” tests are performed on the LG module
during production to ensure no cells with microscopic
cracks are used. One test is conducted before
lamination and one after lamination. An image of each
micro crack free panel with serial number is stored in
LG’s database in case of any future warranty claim.
YOUR BENEFIT: A well built module without
microcracks leaving the factory.
EL test result “X ray” image to ensure no micro-cracks

26 LG Testing Laboratory Certification

LG has had its internal testing facilities certified by 4 major international testing laboratories (VDE, UL, TUV Rheinland
and Intertek) and to ensure the ongoing accuracy reliability of the internal testing processes.
This is a first within the solar industry.
YOUR BENEFIT: Shows LG commitment to producing panels of uncompromising quality.

Environmental leadership

27 Lower energy payback time

Energy payback is the time it takes for a solar panel to generate the power it took to manufacture, ship and install
the solar system. LG has calculated the embodied energy in an LG solar panel as 297.65kg of CO2 from resourcing of
raw materials, to manufacture, and including transporting and installing product. In Brisbane, Australia, the average
energy payback of a 330w NeON® 2 for example is under 1 year, 5 months as opposed to a standard 260w panel
which is close to 2 years. Because LG panels are also built to last long, this means each LG panel can create more
clean energy during their working life.
YOUR BENEFIT: Higher environmental benefits via LG panels in regards to CO2 abatement compared to less
efficient panels which use the same amount of raw materials.

28 Recognised Sustainable Leadership

LG was awarded 44th of the 100 most sustainable corporations in the world by Corporate Knights for 2016, up 7
spots from 2015. Corporate Knights uses a comprehensive measurement system to gauge the Sustainability of a
company based on both environmental and societal outcomes. LG are also rated in the top 10 of the Silicon Valley
Toxic coalition scorecard for Sustainability and Social Justice.

29 No Ozone depleting gases in manufacturing process

LG Electronics runs a Homogenous Substance Management system to ensure that no ozone depleting substances
are used in the manufacturing of the panels, or any of the materials supplied to LG for manufacturing of the solar
panels.

30 LG panels part powering the Solar Factory

LG has installed a 3.2MW of solar power (over 11,000 panels) on the roof of our solar factory in Gumi, South Korea
to generate some of the electricity to manufacture the panels. Since 2014 LG has installed over 18MW of Solar
panels across its manufacturing facilities across Korea including electrical appliance and battery factories.

24 | Beginners guide to solar | www.lgenergy.com.au

Solar factory, Gumi, South Korea with LG solar panels on the roof.

STATE OFFICES
Queensland Victoria
23 Terrace Place, Murarrie, QLD 4172 3 John Deere Court, Derrimut, VIC 3030

South Australia Western Australia

162 Richmond Rd, Marleston, SA 5033 18 Baile Road, Canning Vale, WA 6155

New Zealand
60 Highbrook Drive, Highbrook Business Park, East Tamaki, AKL 2013

For further information please see: LGenergy.com.au

HEAD OFFICE
2 Wonderland Drive, Eastern Creek, NSW 2766

CONTACT
Email: [email protected]
Enquiries: 02 8805 4000 (Australia)
1614-17