BRIEFING- TRADE AIR

STANDARD OPERATION PROCEDURES (SOP´s)

1. WHAT IS THE PURPOSE OF THE PRE-FLIGHT CHECK?

• The purpose is to improve flight safety by ensuring all the emergency equipment
and the aircraft to:
• Be in safe conditions prior to flight.
• Have a secure flight.
• Be prepared in case of an emergency or for some abnormal situations.

2. WHAT IS THE CORRECT DISTANCE BETWEEN THE STAIRS AND THE AIRPLANE
DOOR?
• Maintain adequate clearance between the passenger stairs and the underside of
the cabin door.
• Or as directed by the cabin door markings to prevent damage.

3. WHAT ARE THE STEPS OF THE MAIN DOOR´S PRE-FLIGHT CHECK?

• SCCM (1L)
EXIT 1L/1R
Slide mode: “Disarmed” Door
Slide pressure (If caution Light on Fap illuminates): PTP: SYSTEM STATUS
Door barrier strap: Serviceability, Correctly Stowed
• CCM2 (3L)
EXIT 3L/3R
Slide mode: “Disarmed” Door
Door barrier strap: Serviceability, Correctly Stowed
EXIT 2L/2R
Life line A320: Location
Emergency exit row(s) tray table latches: Proper functioning, (Operable only indirection
opposite to exit)

4. WHAT DOES THE PRE-FLIGHT CHECK OF THE LAVATORY INCLUDE?

• Toilet Flush: function
• Wash Basin / Water tap: function
• Waste Door / Flap: function
• Toilet Paper Roll Holder: function
• Attendant Call: function
• Light: function
• Water Heater: function
• Smoke Detector: no obstacles
• Waste Bin: empty
• Return To Seat Sign: serviceability
Emergency equipment:
Lavatory fire extinguisher, the pointer in pressure gage must be in Green range
(when has discharged the heat fusible tip turns White).
Lavatory smoke detector (if smoke enters a warning signal is transmitted to the
CID´s).
Passenger call buttom : The information is displayed on AIPs zone amber steady light
illuminates on ACPs of calling zone steady amber light on calling lav wall illuminates
led turns red when P/B is pressed on LSU.
5. WHAT IS THE PRE-FLIGHT CHECK ON THE BCF? (portable fire extinguishers)
• Secure in its stowage
• Safety latch in place
• Needle on pressure gauge registered in green area
• Date of validity

6. WHAT IS THE PRE-FLIGHT CHECK ON THE SMOOKE HOOD? (PBE)

• Check the seal
• Proper location
• Minimum number
• Date of validity
BTI- PURITAN BENNET: Check the seal, Proper location, Minimum number, Date of validity.
7– 20min
BTG- DRAGER: the yellow serviceable indicator is undamaged, the white seal is
undamaged, stowed and fixed at assigned location. 7– 20min
BTH-AVOX/SCOTT: Properly stowed and secured, box not damaged, indicator
shows BLUE/GRAY/WHITE. If the indicator is pink the PBE must not be accepted.
7– 15min

7. WHAT IS DE PRE-FLIGHT CHECK OF THE MEGAPHONE?

• Megaphones in right place (fixed in holder)
• In operation- press the trigger and tap the microphone

8. WHAT IS THE PRE-FLIGHT CHECK OF THE PROTECTIVE GLOVES?

• Minimum quantity and stowage location

9. WHAT IS THE PRE-FLIGHT CHECK OF THE OXYGEN BOTTLE?

• All oxygen bottles in place and quickly available
• Check the pressure gauge- minimum 1500psi
• Check the masks are not damaged, secured in its stowage
• A minimum of 1500psi is acceptable for flight, 1800psi is a nominal pressure in the bottle.
Minimum remained pressure after completion of oxygen use must be 100-150psi, as the
cylinders are rechargeable and a small amount of O2 inside will stop rust forming which
would render the cylinder unfit to recharge.

10. WHAT IS THE PRE-FLIGHT CHECK OF THE FLASHLIGHT?

(A flashing LED indicated proper battery charge- torches are serviceable when the
red light flashed each 4-10 sec). 4-6 hours fully charged.
• Torches are located in their assigned places:
Seal intact
Red light flashed each 4-10sec.

11. WHAT IS THE PRE-FLIGHT CHECK OF THE PORTABLE ELT? (121.5MHz, 243, 406)
• Check that ELT is in place
• BTG: 1 x FWD RH OHB, 1 x AFT LH CREW STATION (fwd compartment)
• BTH/BTI: 1 x FWD RH OHB (Portable), 1 FIXED AFT OVERHEAD COMPARTMENT
ABOVE LAV D DOOR

12. WHAT IS THE PRE-FLIGHT CHECK OF THE FIRST AID KIT?

• Check that the FAKs are located in its assigned place, sealed.
13. WHAT IS THE PRE-FLIGHT CHECK OF THE MANUAL RELEASE TOOL?
• Proper and secured location.

14. WHAT IS THE PRE-FLIGHT CHECK OF SPARE PASSENGER LIFE-VEST?

- Number.
- Location.
- Life vest is in good conditions.

SAFETY, EMERGENCY AND ON-BOARD EQUIPMENT

15. WHAT ARE THE WARNINGS OF THE LAVATORY SMOKE IN THE CABIN?
• A triple low 2 chime, each 30sec, is transmitted via all loudspeakers
• The corresponding LAV SMOKE button on the FAP illuminates, red leds illuminate.
• The amber light of the respective ACP is flashing.
• The amber light on the outside wall of the affected lavatory is flashing
• On all AIPs the affected lavatory is shown in clear wording and the pink indicator light
flashes.

16. WHAT ARE THE CABIN SIGNS OF EMER CALL INITIATED BY THE FLIGHT DECK CREW?
• 3x HI-LO chime via all attendant stations and pax loudspeakers.
• ACP at all attendant stations flashing pink (red).
• All AIPs flashing text =EMERGENCY CALL= and flashing red indicator.
• All attendant station handsets when hooked off are switched to a common conference
communication.

17. DESCRIBE HOW TO DO THE FLIGHT DECK “QUICK DONNING MASK”

(Tree quick donning masks are provided for flight crew members)
a) Before you set on the mask, you must put away the headset
b) Mask, stored in unit, is taken out by squeezing the red clips
c) When you removed the mask, the harness inflates an you can don the mask
d) Oxygen is then available on demand, and breathing is possible now.
e) Confirm oxygen is flowing by checking the flow indicator, which blinks i.e. yellow
star is visible.
Regulate oxygen using regulator located on right hand red diluter. It can be set at
N (normal) air oxygen mixture, or 100% pure oxygen
A RED EMERGENCY knob on the regulator can be turned to allow a flow of oxygen
into the mask.
PASOS: Squeeze red clip, pull mask out, the harness inflates, put mask over face
and release red clips, the harness deflates and maintains the mask.
18. HOW IS THE FIXED OXYGEN SYSTEM IN THE CABIN ACTIVATED?
• At a cabin altitude of approx 14000feet, the system is activated automatically and
masks drop out. The system can also be activated manually with the MAN OVRD
pushbutton on the overhead panel on the flight deck.
• Be pulling the mask down, the lanyard connected to the firing pin is removed
which will start the oxygen flow. Provides oxygen 10min, mixture of pure oxygen
and cabin air. Once has been activated it cannot be shut down.
• Automatically (in case of decompression when the cabin reaches
14.000ft)
• Electrically (via override switch at cockpit overhead panel)
• Manually (using a manual tool release)

19. WHAT ARE THE STEPS TO BE FOLLOWED AFTER USING THE FAK?
• When there is any requirement from the passengers to administer any drug, cabin
crew member will contact the Senior CCM, who unseals the FAK and makes the
record about the drug consumption to appropriate form and seals FAK again after
landing.

20. WHEN DOES THE SLIDE ARMED INDICATOR AT THE MAIN DOOR ILLUMINATE?
• Slide armed indicator light illuminates WHITE when the slide is armed and the door
handle is moved up.

21. When is the “cabin pressure” indicator flashing red?

• In case indicator is a warning light which flashes red in case of cabin differential
pressure above 2,5 MBAR when both engines are shut down and the arming
system is disarmed.
“CABIN PRESSURE” indicator is a warning light which flashes red in case
of:
• Cabin is still pressurized.
• Both engines are shut down.
• The arming lever is moved to disarmed position.

22. WHERE IS THE RED MANUAL INFLATION HANDLE LOCATED AT THE MAIN DOORS
AND AT THE OVER-WING EXITS?
• MAIN DOORS: is located at the right hand side of the girt extension.
• OWE: is located in the frame of each emergency exit.

23. WHAT ARE THE CORRECT STEPS FOR ARMING/DISARMING THE MAIN DOOR?
• Arming: the safety pin has to be removed and stowed in the hole provided for that
purpose, on the support arm of the door. Then the arming lever must be moved
down to the ARMED position. PIN – HANDLE – PIN
• Disarming: The safety pin must be removed from the hole, the arming lever must
be moved up to the DISARMED position and then the pin must be stowed on the
safety hole.

24. WHAT ARE PROPER STEPS OF OPENING THE MAIN DOORS?

• The slide arming lever must be in DISARMED position and the SAFETY PIN
installed.
• FSB sign OFF.
• If the red CABIN PRESSURE warning light close to the observation window flashes,
 DO NOT OPEN THE DOOR and REPORT TO the COCKPIT CREW or SCCM.
• Stairs / air jetties positioned.
• Obtain the sign from outside (knocking on the door; OK. sign by ground staff).
• Grasp one ASSIST HANDLE “A”.
• Observe the “SLIDE ARMED” indicator light.
• Lift the door control handle fully up. (The two upper latches disengage, and door
unlocks).
• Push the door outwards then move it forwards, by using the ASSIST HANDLE “B”,
until it locks in its fully open position. (An integrated damper limits the speed of
the door).

25. WHAT IS A “SECONDARY EMERGENCY EXIT”?

• Apart from their own exit CCMs are responsible for the exit opposite to them.
1L <--> 1R
3L <--> 3R
2L <--> 2R
- CCM DUTIES: Initiate evacuation on your exit and establish evacuation flow, assign PSP
to guard your exit, initiate evacuation on the opposite exit and stay by the opposite exit.

26. WHAT ARE THE “PRIMARY EXITS”?

• Main passengers door 1L, 3L/3R
• Service door 1R
• Over-wing hatches 4 2L/2R

27. WHAT EMERGENCY EQUIPMENT CAN WE FIND UNDER THE CABIN CREW JUMP
SEATS?
Emergency BTG BTH BTI
equipment
2x flashlight 2x flashlight 2x flashlight
SCCM/CCM3: 2x fire extinguisher 2x fire 2x fire extinguisher
FWD LH 2x MRT extinguisher 2x MRT
CREW 2x life vest 2x MRT 2x life vest
STATION 2x life vest 1x protective gloves
1x fire glove 1x megaphone
1x flashlight 1x flashlight 1x flashlight
1x MRT 1x fire 1x fire extinguisher
1x life vest extinguisher 1x MRT
CCM2 1x fire extinguisher 1x MRT 1x life vest
FWD compartment: 1x life vest 1x protective gloves
1x ELT 1x fire gloves
1x fire gloves
1x MRT 2x flashlight 2x flashlight
CCM4 1x life vest 2x life vest 2x life vest
2x flashlight 1x MRT 2x MRT
1x extinguisher 1x fire glove 1x fire extinguisher
1x flashlight 1x flashlight 1x flashlight
 MID AFT 1x MRT 1x fire 1x fire extinguisher
crew station 1x life vest extinguisher 1 life vest
1x extinguisher 1x life vest 1x MRT
1x MRT 1x Protective gloves

28. WHAT IS EPSU? FOR HOW MANY MINUTES DOES IT PROVIDE ENERGY?
• If the standard aircraft power supply is not available, the emergency lighting
system is able to operate independently from the aircraft system up to 10 minutes
powered by Emergency Power Supply Unit.
The slide lights automatically illuminate when the slide deploys. They have the
same supply as the cabin emergency lights, from the power supply units. As soon
as the slide is disconnected from the aircraft integral lights are turned off.

29. WHAT IS THE PROCEDURE FOR INOPERATIVE WASTE TROLLEY?

• If trolley becomes inoperative during flight, it shall be stowed, secured, labeled,
CCMs informed and issue recorded in Cabin Log Book.
• If we find an inoperative waste trolley in pre-departure checks SCCM shall
contact TDR Ground Operations departments immediately to arrange
replacement of the trolley.

BOARDING AND PASSENGER HANDLING

30. HOW MANY WCHC PASSENGERS MAY BE ACCEPTED ON BOARD OF THE

A320/F100?
• Accompanied – no limit
• Unaccompanied – 4

31. WHAT DOES SCP MEAN? WHICH CATEGORIES OF PASSENGERS ARE CONSIDERED
TO BE SCP?
• A person whose mobility is reduced due to physical incapacity, and intellectual
deficiency, age, illness or any other cause of disability when using transport, and
whose situation requires special attention and the adaptation, to his needs, of the
service made available to all passengers.
• WCHR: (wheelchair) can go up and down airplane steps and make way to seat.
• WCHS: cannot go up and down airplane steps but is able to make own way to
seat.
• WCHC: completely immobile and requires bearers to carry or to support in
reaching cabin seat.
• STCR: stretcher cases shall not be accepted on TDR flights.
• BLND: can be accompanied by a seeing-eye-dog. No other animals are in cabin.
• DEAF: can be accompanied by a hearing-ear-dog. No other animals are in cabin
• MEDA: sick passenger but no otherwise handicapped
• PRGN: pregnant women
• OTHER: mentally handicapped or elderly persons
• OXYG: passenger requiring use of therapeutic oxygen during flight
• Unaccompanied minor
32. WHEN IS THE “CONTROLLED DISEMBARKATION” COMMAND USED BY FLIGHT
DECK CREW?
• On an emergency after the command “ATTENTION CREW, AT
STATIONS!” (maybe explanation)
• Controlled disembarkation using exit by slides/stair!
Via stairs: shoes on and take all hand luggage.
Via slides: no hand luggage, no shoes, sit down and slides.

33. WHAT ARE THE SEATING RESTRICTIONS IN THE FIRST ROW?

• No carry-on luggage may be placed on the floor.
• However, if there is an empty seat, a bag may be placed in a seat if it is not an emergency
exit. The item shall be properly fastened by a seat belt.
• PSP must be seated in the first row to assist in case of emergency.
• PRM cannot be seated in the first rows.

34. WHAT KIND OF PASSENGERS ARE NOT ENTITLED TO SIT IN EMERGENCY EXIT
ROWS?
• If they require a seatbelt extension or require two seats to be seated.
• A person with reduce mobility
• No passengers with pets
• No infants and unaccompanied children
• Deportees, inadmissible, prisoners in custody

35. WHAT DOES WCHR/WCHS/WCHC STAND FOR?

• WCHR: (wheelchair) can go up and down airplane steps and make way to seat.
• WCHS: cannot go up and down airplane steps but is able to make own way to
seat.
• WCHC: completely immobile and requires bearers to carry or to support in
reaching cabin seat.

36. WHAT ARE THE CONDITIONS OF CARRIAGE OF POTENTIALLY DISRUPTIVE

PASSENGERS?
• TDR receive the notification of ministry of Interior in due time.
• CMD shall receive notification from TDR OCC or contracted HA before flight
• Ensure stringent search of potentially disruptive passengers and their baggage
• They shall be embarked before all other passengers and disembarked after all
passengers have left aircraft
• Seats must be allocated to the rear of the aircraft ¡, away from doors and over
wing exits
• There must be a minimum of 2 escorts
• Escorts shall be able to converse with the crew
• They shall be accompanied at all times and kept under surveillance, including visits
to the lavatory
• CMD has right not to admit potentially disruptive passenger on board of aircraft
due to flight safety at risk.

37. WHAT IS THE CONTENT OF THE INFORMATION WHICH NEEDS TO BE PROVIDED TO

PASSENGERS SEATING CLOSEST TO THE EMERGENCY EXITS IN THE EMERGENCY
EXIT ROWS? ¿?
• The must be informed that they are sitting in emergency exit, and in case of
emergency if they will be able to help us.
 • That exit must be clear of any obstacles (no baggage, no clothes).
• Inform how and when to open the window exit, and what to do after the
window exit is open.
• Ask them to consult the safety card for more information.
• First PSP will be briefed on operating the exit. (Ditching: the first PSP will also
attach the Life Line, given during the CPP.)
• Second and third PSPs will be briefed to block the PAX until the exit is usable
and afterwards help them by the exit.
• Any PAX who do not meet the exit row criteria must be re-seated prior to closing
the aircraft door. The seating policy shall be explained to the PAX who is being re-
seated. If a PAX refuses to move to an unrestricted seat, advise the SCCM and
Commander.

38. WHAT ARE THE DUTIES OF THE CABIN CREW WHEN CONDUCTING BAGGAGE CHECK
INSIDE THE AIRCRAFT?
• Well stowage specially in landing and take-off.
• First row and emergency without obstacles on the floor.
• No luggage in lavatory.
• Check if there is something weird or suspicious (foreign).

39. WHAT ARE THE DUTIES OF CABIN CREW IN CASE OF REFUELING WITH PASSENGERS
ON BOARD DURING TRANSIT?
• The cabin crew shall establish communication with the Flight crew.
• Warn passengers not to smoke, instruct them to unfasten their seat-belts and
remain seated, ensure that emergency exits and aisles are unobstructed and
the Exit signs are ON, and that ground servicing such as catering or cleaning do
not risk creating hazards or hindering an emergency evacuation.
• They shall also ensure that electrical devices are in flight mode and all bulky
personnel electrical devices are securely stowed.
• Note: any marked smell of fuel or other potential risk must be reported to the
flight crew or the fueling staff. If the presence of the fuel vapor is detected inside
the airplane, fueling must be stopped immediately.

40. WHAT IS THE DUTY OF CCM2/CCM3/CCM4 DURING REFUELING WITH PASSENGERS

ON BOARD?
• CCM3: CABIN CHECK – DOOR 2L/R wing exits
• CCM4: CABIN CHECK – DOOR 3R
• CCM2: service door, disarmed and controlled AFT 3L

41. WHAT INFORMATION SHALL BE GIVEN TO A PASSENGER TRAVELLING WITH AN

INFANT RELATED TO THE INFANT LIFE VEST IN NORMAL OPERATION?
• We must explain the use of the life vest: In case of emergency, inflate life vest
and pass over child head. Cross tapes round back and tie in a double knot over
the inflated vest.

42. WHAT ARE THE RULES CONCERNING INFANT CAR SEAT?

• Properly fixed to a seat they assure best protection for a baby. The seat must be
reserved for the baby. A window seat shall be assigned in order not to obstruct
exit routes for passengers nearby. If space is available, a seat may be offered
without reservation.
• For take-off and landing:
 Only fasten the upper part of the front facing infant seat with two belts
Pulled through loops, hooks, or other lashing devices of the infant seat to the
back of the cabin seat, which must be in and up-right position.
The infant seat must not hamper the reclining of the seat in front.

43. WHEN CAN WE PERFORM CATERING SERVICE ON GROUND? DESCRIBE THE

PROCEDURE
SAFETY RELATED IN-FLIGHT DUTIES

44. EXPLAIN GENERAL SURVEILLANCE OF CABIN, TOILETS AND COCKPIT

• CABIN
Passenger being seated and with good behaviour.
The luggage must be stored, and the exits are clear.
Cabin overhead-bin stowed correctly.
Not leave service trolleys.
“No Smoking” signs to be rigorously observed (ON).
Prevent an accumulation of newspapers and magazines building up on the floor.
Check meal trays, and do not leave unattended in the aircraft aisles unless the braking
devices are engaged.
Do not block air conditioning grills with napkins or textile fabrics.
If the reading light(s) cannot be switched off, do not allow PAX who want to sleep to put
tissues over the hot lamp.
Be always vigilant for PAX using hazardous items.
Be aware of unusual smells or noise both in the cabin and externally.
Carry out safety procedures when oxygen is in use.
Report electrical faults in the galleys.
• TOILETS
No one smokes.
No foreign objects.
Lid of the bin is closed.
Everything works correctly.
• COCKPIT
Pilots are well and their needs are covered.
Anyone outside the crew approaches the flight deck.

45. WHAT ARE THE STEPS TO BE FOLLOWED AFTER DISCOVERING A SMOKER IN THE
LAVATORY?
• REPORT ?
• Final warning
• (You have been told by the cabin crew not to smoke onboard this aircraft and the No
Smoking signal is ON. If you continue or attempt to smoke again, I will request the police
authorities to meet this aircraft on arrival and take appropriate actions.)

46. WHAT ARE THE CONDITIONS AND CABIN PROCEDURES WHEN ACCEPTING A
PASSENGER WHO REQUIRES SUPLEMENTARY OXYGEN FROM THE OXYGEN BOTTLE
DURING THE FLIGHT?
• A passenger who requires use of therapeutic oxygen during the flight shall not be
accepted on TDR flights.

47. WHAT IS THE PROCEDURE WHEN ONE OF THE PILOTS NEEDS TO LEAVE THE FLIGHT
DECK DURING THE FLIGHT?
• Fasten seat-belt sign ON
 • Establish communication with the SCCM and confirm that all passengers are
seated.
• The SCCM must remain in the forward galley area while the cabin door is
unlocked, and the Captain or Firs Officer has vacated their seat.
• The door shall only opened from inside by means of the door handle.
• A CCM shall lock the door and remain on the flight deck and verify that the
immediate area is clear before allowing access to the returning crew member.

48. HOW SHALL THE CABIN CREW MEMBER ACT WHEN VISITING THE FLIGHT DECK?
In the interest of safety, admission to flight deck does not cause distraction and/or
interfere with the flight´s operation.
• All persons carried on the flight deck are made familiar with the relevant safety
procedures

49. WHAT IS THE AIM OF THE “STERILE COCKPIT”?

• Is a procedural requirement that during critical phases of flight, 10.000 feet, only
activities required for the safe operation of the aircraft may be carried out by the
flight crew, and all non-essential activities in the cockpit are forbidden.
• Phases: (end when the seat belts sign is OFF)
• Taxi-out (after cabin report) unless the A/C is not moving
• Take-off
• Following take-off until aircraft ascends 10.000feet
• Below 10.000feet on descent (after cabin report)
• Approach and landing
• Taxi-in unless the aircraft is not moving

50. WHAT ARE CRITICAL PHASES OF THE FLIGHT?

• Take-off and Landing

51. LIST FEW OF THE PREVENTIVE SAFETY MEASURES FOR GALLEY AND CABIN
MANAGEMENT
• GALLEY
Prevention:
Check inside ovens before and after use.
Check water boilers prior to switch on to ensure they have water in them.
Do not leave the galley unattended for a long period of time.
Check passenger waste for smoldering when putting waste in gash bins.
• PAX CABIN
Prevention:
Report electrical faults.
Do not block air conditioning grilles.
Stow overhead-bin stowed correctly.
Be aware of an unusual smell and noise, both in the cabin and externally.
Ensure smoking regulations are obeyed.

52. WHAT RESTRICTIONS DO PASSENGERS HAVE TO COMPLY WITH DURING LIGHT

TURBULENCE?
• Passengers are seated with the seat belt fastened and hand baggage stowed.
53. WHAT IS THE PROCEDURE IN CASE OF ENCOUNTERING MODERATE TURBULENCE?
• Ensure trolleys and galley equipment are properly secured.
• Cabin Crew take their seats when duties are complete.
• As they go to their jump seats Cabin Crew check that passengers are seated with
seat belts fastened and hand baggage stowed.
• Infants shall be stowed on guardians lap or in a child safety seat. Give “Cabin
Clear” check SCCM and “Cabin ready” to CMD.

54. WHAT ARE THE TIME INTERVALS AT WHICH THE CABIN/LAVATORY/FLIGHT DECK
HAS TO BE CHECKED FOR SAFETY REASONS?
• Every 15 minutes

55. WHAT IS THE IN-FLIGHT PASSENGER PED USAGE POLICY?

• All electrical/electronic devices being operated by passengers must be in flight mode.
• All bulky personal electrical devices are securely stowed.

EMERGENCY/ABNORMAL/SECURITY PROCEDURES:
PREPARED AND UNPREPARED EMERGENCY

56. LIST THE STEPS OF THE PASSENGER BRIEFING ANNOUNCEMENT IN CASE OF A

PREPARED EMERGENCY IN WATER
• Commander briefs passengers through the PA on situation and intentions if
practical.
• Cabin crew prepares passengers for the emergency. Demo, life vest, brace
positions
• PSP pax are seated next to all exits and are instructed on the operation of doors
and emergency over wing exits. These passengers are to be evacuated first and
ordered to assist following passengers and move the away from the airplane.
 57. DESCRIBE WHICH CABIN CREW MEMBER BRIEFS WHICH PSPs IN CASE OF CABIN
PREPARATION FOR AN EMERGENCY LANDING
• SCCM – ROW 1 - ABCDEF x 1L/1R
• CCM3 – ROW 12,14 – ABC - 2L /// CCM4: 12,14 - DEF 2R OWE
• CCM2 – ROW 31 – ABCDEF 3L/3R
• 3 PSP PER DOOR, 24 TOTAL
First PSP will be briefed on operating the exit. Second and third PSPs will be
briefed to block the PAX until the exit is usable and afterwards help them by the
exit. 1 PSP- opens the exit; (seats A and F) 2 and 3 PSP – block the passengers leave
the aircraft first, assist passengers and send them away (seats B,C,D,E)
Ditching: the first PSP for over-wing exit will also attach the Life Line, given during
the CPP.

58. WHAT DOES THE “SPECIAL INSTRUCTIONS” PART OF THE NITS BRIEFING REFER TO?
• Depending on the type of emergency we have, if it is necessary to change the
established procedure, protection signal, emergency exits.
• Possibility of an evacuation after landing. Emergency or normal landing.
Different approach attitude (will seem a bit unusual). Fire truck/ paramedic
attendance

59. WHAT ARE THE STEPS OF THE GALLEY PREPARATION CONDUCTED BY SCCM AND
CCM3 IN CASE OF PREPARED EMERGENCY LANDING
• Stow all loose objects to prevent injuries, lock the lavatory doors, clear the
evacuation routes, secure the galleys pull the circuit breakers, empty coffee
makers, latch and secure trolleys in stowed position with brakes on and secure
stowage units. DOOR/SLIDE MODE – check slide mode ARMED.
• Switch off ovens, rapid boilers, water heaters and work lights.

60. LIST THE ACTIONS REFERRING TO THE PERSONAL PREPARATION OF EACH CABIN
CREW IN CASE OF PREPARED EMERGENCY
SCCM CMM3 CCM4 CCM2
Briefing with CMD Assist briefing Assist briefing Assist briefing
Briefing with CCM Assist pax preparation Assist pax preparation Assist pax preparation.
Lights bright position Demo 1 row Demo AFT part of cabin Demo AFT part of cabin
Pax announcement Life vest demonstration Life vest demo Life vest demo (ditching)
Pax preparation Distribute, put on, inflate Distribute, put on, inflate Distribute, put on, inflate
announcement (step/step) infant life vests infant life vests infant life vests
(life vest-demonstration) Instruct PSP 2L Instruct PSP 2R Instruct PSP 31 row
Instruct PSP 1 row Check pax, cabin, in the Check pax, cabin, in the Check pax, cabin, in the
assigned area assigned area assigned area
Reseat pax, or not. Check, secure, FWD Check, secure, AFT galley Check, secure AFT galley
galley and lavatories and lavatories and lavatories
Check, secure FWD galley, Ensure Emergency Final safety check Final safety check
lavatory equipment
Safety check Personal preparation Check AFT exit armed Check AFT exit armed and
and clear clear
Emergency equip Report to SCCM: cabin Ensure emergency Ensure Emergency
clear equipment equipment
Personal preparation Cmd: finish preparation Personal preparation Personal preparation
Lights dim position Cmd: brace for impact Report to SCCM: cabin Report to SCCM: cabin
clear clear
Rep to CMD: preparation To pax: head down, stay Cmd: finish preparation. Cmd: finish preparation.
accomplished” down, brace position Assigned station Assigned station
CMD: FINISH PREPARATION: Cmd: brace for impact Cmd: brace for impact
assig station
CMD: brace for impact To pax: head down, stay To pax: head down, stay
down. Brace position down. Brace position
Head down, stay down,
brace position

Remove high heels. Remove any sharp object.

Put life vest on in case of ditching.
Wear completely uniform for better identification of the crew members.
SILENT REVIEW

61. WHAT SHALL CABIN ATTENDANTS DO UPON THE COMMAND “PASSENGER

EVACUATION, PASSENGER EVACUATION”
- Cabin crew starts evacuation immediately, to opens exits, to deploy slides and
start the evacuation.

62. WHAT IS THE COMMAND RECEIVED FROM THE FLIGHT DECK APPROXIMATELY
30SEC BEFORE THE IMPACT?
• “BRACE FOR IMPACT”

63. WHAT ARE THE ACTIONS OF THE CREW AFTER A PREPARED EMERGENCY LANDING,
WHEN THE AIRCRAFT HAS COME TO A COMPLETE STOP?
CCM shall:
• open their seat belts
• Stand up and prepare measures for a possible evacuation
• Check if slide is in ''arm'' position
• Review door handling
• Take suitable position at the assigned emergency exit
• Review commands
• Check outside conditions
• The situation inside and outside the cabin shall be observed attentively.
• A critical situation can demand cabin to cockpit communication. SCCM shall alert
cockpit crew via call system. If an evacuation is not considered necessary, the
commander will announce this by: ''CABIN CREW AND PASSENGERS, REMAIN
SEATED''
• The command from the cockpit for an immediate evacuation will be:

'' PASSENGER EVACUATION, PASSENGER EVACUATION”

• This means to start an emergency evacuation. To open exits, to deploy slides and
to start the evacuation immediately.

64. WHAT IS THE CONTENT OF THE PSP BRIEFING FOR MAIN DOORS?
• After the command: Passenger Evacuation, Passenger Evacuation”
I will open the door and I might need your help if I am not able to open the door
you have to do it. I will now explain you to how to open the door; check through
the window/spyhole; if you see fire, smoke or obstacles, do not open the door and
send the passengers to other exit. If everything is ok outside, hold on to the assist
handle, rotate door handle in the direction of flight and push the door out after
you open the door, you will find red handle, down here, pull the handle out in case
the slide shall not inflate, block the exit and send passengers to other exits
otherwise, shout to passengers “come this way”. Hold the assist handle and
command the passengers “JUMP, SLIDE, RUN AWAY”. If everybody is outside,
check the cabin for injured passengers, evacuate them, and then leave the cabin. If
 I am able to open the door, stay at first row and prevent congestion in this area.
¿could you repeat please?
• Hold the people back until I open the exit.
• You slide down first on my command.
• Stand at the bottom of the slide one on each side.
• Help and pull people off the slide send them away from the aircraft in that
direction (show with the hand).
• Use the command “RUN AWAY”.

65. WHAT IS THE CONTENT OF THE PSP BRIEFING FOR THE OVER WING EXIT?
• Look outside (fire, smoke, obstacles). If necessary block exit and redirect pax. If
outside the conditions are OK, remove the cover and discard. Place window sided
hand into lower handhold. With the other hand pull the handle down. Pull window
inside, turn it and throw it outside.
• Leave the aircraft: LEG – BODY – LEG, sit and slide down the wing, pull the people
off, send them away from the aircraft. When everybody is out or your life is in
jeopardy, run away. ¿could you repeat please?

66. WHAT HAPPENS IN THE CABIN WHEN THE CMD PUSH BUTTON ON THE FAP IS
PRESSED
• We activate the EVAC-System, then we must wait the approvals from cockpit and if they
approve it, all the signs in cabin will be activated.

67. WHAT IS THE BRACE COMMAND GIVEN BY THE CABIN CREW TO THE PASSENGERS
IN CASE OF UNPREPARED EMERGENCY?
• “HEAD DOWN, STAY DOWN” until the aircraft stopped.

68. WHAT ARE THE EVACUATION COMMANDS FOR AN UNPREPARED DITCHING?

“SEAT BELTS OFF, LIFE VEST ON, LEAVE EVERYTHING, GET OUT”
• Main Doors:
“INFLATE LIFE VEST! GET INTO WATER!”
• Wings:
“LEG BODY LEG! INFLATE LIFE VEST! REMAIN ON THE WINGS!”
• OTHERS:
“EXIT BLOCK, USE OTHER EXIT!”
“GET INTO WATER!”
“HELP THE OTHERS!”
“GRAB ROPE!”
“STAY CLOSE TOGETHER!”
“SWIM AWAY!”

69. WHICH AREAS IN THE CABIN ARE CHECKED BY CCM2/CCM3/CCM4 AFTER AN

EVACUATION?
• CCM2: 3L, checks AFT part of the cabin, takes AFT flashlight and FAK
• CCM3: 1R, Checks FWD cabin and Flight Deck clear, take forward flashlight and FAK
• CCM4: 3R, Checks AFT part of the cabin, take AFT flashlight and megaphone

70. HOW TO OPEN AN OVER WING EXIT?

• Look outside (fire, smoke, obstacles).
• If outside conditions are ok, remove the plastic cover and discard.
• Grasp handle and pull it down
 • Pull hatch in, lift it up and turn it on the side
• Throw hatch out

71. HOW TO SECURE A PILOT IN THE PILOT SEAT?

• Ensure all the straps on the pilot’s harness are securely fastened. Move the
Harness Locking Lever to the locked position.
• Pull the pilot upright, away from the controls.
• Fold the pilot’s arms and tuck his/her hands under the shoulder straps. Slide the
pilot’s seat backwards, away from the controls.
• If the seat back is reclined, return it to the upright position to slide the seat fully
aft. The control lever for this is located on the outboard side of the seat.
• Pull the pilot’s feet away from the pedals.
• Remove the pilot’s headset.
• Administer first aid, if necessary
• Take over pilot’s headset or plug in spare headset at 3rd pilot position.
• Assist remaining pilot as required, follow exact instructions – read off check list.

72. HOW DO WE PLACE THE QDM ON A PILOT´s HEAD AND FACE?

• Before set on the mask, put away the headset.
• Take out by squeezing the red clips.
• The harness inflates and can don the mask to the pilot
• Harness deflated and maintains the mask.
• Oxygen is then available on demand, and breathing is possible now.
• Confirm oxygen is flowing by checking the flow indicator, which blinks, i.e. yellow
star is visible.
• Regulate oxygen using regulator located on right-hand red diluter. It can be set at
N (normal) air oxygen mixture, or 100% pure oxygen.
• A red emergency knob on the regulator can be turned to allow a flow of oxygen
into the mask.

ABNORMAL PROCEDURES

73. WHAT ARE THE POSSIBLE FOLLOW-UP COMMANDS AFTER “ATTENTION CREW AT
STATIONS, ATTENTION CREW AT STATIONS”?
• CCM’s must immediately take their assigned stations, check outside conditions and
wait for further information. 3 possibilities:
• Passenger evacuation passenger evacuation
• Controlled disembarkation (for safety reasons)
• Cabin crew and passengers remain seated

74. WHAT ARE THE EVACUATION DUTIES OF EACH CABIN CREW IN CASE OF FIRE
DURING REFUELING?
SCMM: FWD 1L, ANNOUNCEMENT VIA PA, LIGHT BRIGHTS
CCM3: CABIN CHECK – 2L/R
CCM2: AFT 3L
CCM4: CABIN CHECK – 3R

75. WHAT ARE THE CABIN CREW ACTIONS FOLLOWING “ATTENTION CREW AT
STATIONS, ATTENTION CREW AT STATIONS” IN CASE OF REJECTED TAKE-OFF?
• This shall be an alert for cabin crew and it means a possibility or probability for an
 evacuation to be carried out after the complete stop of the aircraft.
• CCM’s must immediately take their assigned stations, check outside conditions and
wait for further information.
• If there is no doubt about the necessity for an evacuation, and there is not any
order given from the flight deck, every CCM may start evacuation.

76. WHAT ARE THE CABIN CREW ACTIONS AFTER “CABIN CREW AND PASSENGERS,
REMAIN SEATED” IN CASE OF REJECTED TAKE-OFF?
• Cabin Crews, passengers shall remain seated, fastened until the aircraft completely
stops and wait for the information/order from the flight deck. Meanwhile, assess
outside and inside conditions and observe passenger's behavior. If there is no
doubt about the necessity for an evacuation, and there is not any order given from
the flight deck, every CCM may start evacuation.
• A/C must be at rest. Engines must be shut down.

77. WHAT ARE THE SIGNS (PHYSIOLOGICAL, CABIN) THAT CAN INDICATE SLOW
DECOMPRESSION?
• Is a gradual loss of cabin pressure due to leaks at doors, emergency windows,
valves, etc. malfunction of the cabin pressurization system, cracked windows.
• Characteristic: sizzling noise at respective spot
• Physical symptoms: - Noticeable decrease of cabin pressure
- Shortage of breath and palpitations
- Slight tickling in fingers

78. RAPID OR EXPLOSIVE DECOMPRESSION CAN BE ACCOMPANIED BY WHICH SIGNS?

• Rapid decompression is a change in cabin pressure where the lungs can
decompress faster than the cabin.
• Characteristic:
• Loud sizzling noise
• A rapid drop in the temperature accompanied by fogging of the cabin
• Rapid temperature drop
• A rumble or rush of air accompanied by dust and/or debris
• The wind being sucked towards the hole or caring loose objects such as trays,
cups and papers with it.
• In a galley or trolleys sealed containers, for instance, bottles may burst.
• Physical symptoms:
• Severe pain in ears and stomach (gas trapped in the body expands)
• Cold
• Difficulty in breathing
79. WHAT SHOULD THE CABIN CREW MEMBER DO IN CASE OF A DECOMPRESSION, IF
OXYGEN MASK DROP?
• If service in progress:
• Place drawers under the seat to prevent movement
• Angle the f/s trolley in the aisle in the direction of descent against a seat back,
press brake
• Place h/s trolley vertically on the floor, angle and block under the seat in the
direction of descent.
• Sit down at nearest available seat and fasten seat belt or at armrest and hold
firmly, grasp nearest free oxygen mask
• Give order, show how to apply mask, help passenger
“GRAB MASK, FASTEN SEAT BELT, HELP OTHERS”

80. WHAT IS TIME OF USEFUL CONSCIOUSNESS?

• The time during which an individual can take action for self-prevention
- (40 000feet - 18-30sec), (35 000feet – 30-60sec), (30 000feet – 45-90sec),
(25 000feet- 3-4min), (22 000feet – 5-7min)

81. WHAT ARE THE SIGNS IN THE CABIN WHEN THE CABIN ALTITUDE REACHES >
11500FEET IN CASE OF DECOMPRESSION?
• The emergency lights (Exit markers and locators) will come on
• The cabin lighting comes on 100% (bright)
• The FSB and NS signs come ON
• The lavatory RETURN TO SEAT signs do not come ON

82. WHAT ARE THE SIGNS IN THE CABIN WHEN THE CABIN ALTITUDE REACHES >
14000FEET IN CASE OF DECOMPRESSION?
• Oxygen mask deploy automatically
• The PA volume increase
• Emergency depressurization messages will be broadcast (if installed) via loudspeakers

83. WHEN IS THE “CABIN CREW EMERGENCY DESCENT, CABIN CREW EMERGENCY
DESCENT” COMMAND GIVEN?
• In case of decompression, the emergency descent from maximum operating
altitude will be finished after approximately 6 minutes if not restricted by terrain
clearance. The noise level during an emergency descent may be extremely high.

84. WHAT TYPE OF FIRE IS THE CLASS A, B, C, D AND WITH WHAT SHALL IT BE
EXTINGUISED?
A: Solid materials usually of an organic nature in which combustion takes place with
the formation of glowing embers (rubber, paper, wood. Plastic, textile fabrics).
EXTINGUISHING AGENTS: H20, any non-alcoholic liquid.
B: flammable liquids (aviation fuel, oil, alcohol, chemicals, lighter gas, hairspray).
BCF Fire Extinguisher
C: flammable gases such as butane lighter gas.
BCF Fire Extinguisher
D: Combustible metals, sodium, magnesium, titanium.
BCF Fire Extinguisher
85. IN CASE OF FIRE WHAT ARE THE DUTIES OF THE FIRE FIGHTER?
• The cabin crew who first discovers smoke or fire takes the nearest smoke hood
and fire extinguisher and attacks the fire immediately. Simultaneously he calls or
signal another CCM who shall alert the cockpit crew/SCCM and the rest of the
cabin crew immediately.

86. IN CASE OF FIRE WHAT ARE THE DUTIES OF THE HELPER?

• Give the firefighter additional fire extinguisher if required
• Provide as spare Smoke Hood
• Give PA announcement fasten seat belt
• Remove oxygen bottles near fire source
• Electric switches/circuit breakers SWITCH OFF/PULL
• Have ready blankets/extinguishing liquids
• Have ready protective gloves, crash axe
• Announcement if smoke in cabin “CLOTH OVER MOUTH AND NOSE”
• Send away passenger near fire source
• Remove hand baggage near fire source
• Air vents near fire source closed
• (Provide another smoke hood. Have ready protective gloves. Extra blankets. Cash axe. PA
for fasten seat belt, Extinguishing liquids ready)

87. IN CASE OF FIRE WHAT ARE THE DUTIES OF THE COMMUNICATOR?

• Inform cockpit and cabin crew
• The commander will require the following information, which will enable him to
make an assessment and to take actions:
Who you are
Location of affected area
What is burning?
How much smoke there is, its color, and how it is affecting the passengers?
What actions are being taken by the cabin crew
• Send away passenger near fire source
• Remove hand baggage near fire source
• Air vents near fire source closed

88. HOW SHALL THE COMMUNICATION WITH THE FLIGHT DECK BE CONDUCTED IN
CASE OF SMOKE OR FUMES?
• The door cannot be opened, the communication will be Via interphone

89. WHAT ARE THE FIRST ACTIONS WHEN DEALING WITH GALLEY ELECTRICAL
EQUIPMENT FIRE?
• If a circuit breaker has popped out in-flight:
• Do not reset the circuit breaker
• Notify the Commander immediately
• If a circuit breaker has popped out on ground
• Contact the mechanic
• Inform the Commander
• Reset
• Turn off power and pull off CB or request commander to do.
• Use only BCF to fight the fire.
• To open, or remove panelling, use a crash axe.
• Check all surrounding areas for heat and fire.
90. WHAT ARE THE INDICATIONS OF FUMES BEING PRESENT IN THE CABIN?
• Contact with the commander via interphone and inform him of the source, color,
and quantity of smoke and how it is affecting the passengers.
• Black smoke -> live electrical equipment. White/grey smoke -> air conditioning
systems. Red/pink smoke -> aircraft fluids
• The fixed passenger oxygen system shall not be deployed. In addition shall breathe
through wet cloth.
• The vision will be limited, disorientation, possibility of intense rapid buildup of
heat and smoke
• Request passengers to bend forward because at floor level there is the least
smoke, the lowest temperature and the most oxygen.

SECURITY PROCEDURES
91. WHAT ARE THE VERY FIRST ACTIONS OF THE CABIN CREW WHEN HAVING
AUTHORIZED INSPECTORS ENTERING THE AIRCRAFT?
-
92. WHAT NEEDS TO BE CHECKED ON AN AIRPORT OR COMPANY ID CARD IF A PERSON
WANTS TO ENTER THE CABIN?
• Checking credentials of all persons seeking access to the interior of the aircraft and
confirming that each has a legitimated requirements for the access.
• Stopping and reporting to the commander or TDR contracted HA any person
suspected of seeking unauthorized access to the aircraft.

93. WHAT MUST BE CONDUCTED AFTER AUDITORS/AUTHORITY PERSONS LEFT THE

AIRCRAFT?
• Security Check and Emergency Equipment Check.
• Security Search

94. WHAT CHECKLIST SHALL CABIN CREW USE IN CASE BOMB SEARCH DURING FLIGHT IF
REQUIRED?
• “On the ground bomb search checklist” or “In the flight bomb search checklist”. In
the Aircraft Documents (F100)

95. WHY A COMPANY ID CARD CANNOT LEND TO ANYBODY?

• Each employee must wear his own TDR identification card because it is the only way we
must make sure that every person who carries the ID belongs to the company for security
and safety reasons

96. WHAT IS THE MEANING OF LRBL AND WHERE IS IT LOCATED ON THE A320/F100?
• Least Risk Bomb Location
• A320: is 3R AFT Service Door
• F100: Third window from the front on the RH side

97. IN THE EVENT OF A BOMB ON BOARD, WHEN THE LRBL HAS BEEN BUILT, WHERE
SHALL THE AFT CABIN CREW BE SEATED FOR LANDING?
• The CCM on the AFT galley should seat on a passenger seat as far as
possible from the LRBL.
• Any additional cabin staff that cannot be accommodated in cabin crew
seats will normally occupy:
Passenger seats
Or at Commander's discretion, any spare seat in the cockpit.
 FIRST AID AND SURVIVAL GUIDELINES

98. WHAT ARE THE STEPS TO BE FOLLOWED IN CASE ADULT IS CHOKING?

• Partial obstruction with air exchange still adequate
• Do not interfere
• Encourage own coughing and breathing efforts
• Watch carefully until fully recovered
• Partial obstruction with inadequate air exchange, or complete obstruction
• Reassure
• Lean passenger forward and give five sharp blows between shoulders-blades fourtimes with
the flat of your hand. If choking not relieved perform up to five abdominal trusts -> Heimlich
Maneuver
• Stand behind the seated or standing passenger.
• Put one arm around the abdomen, clench your fist and place it, thumb up, in
the middle between the navel and the breastbone.
• Grasp the fist the other hand and pull towards you with a quick upward and
inward thrust.
• Reassess and repeat this sequence as necessary until the object is expelled
from the airway.

99. IN WHICH SITUATION MAY CPR BE DISCONTINUED?

• Until breathing and circulation is functioning again or until a qualified person takes
over.
• it is suspended if there is evidence of the victim's previous bad situation
• Medical help such as ambulance paramedics arrive to take over.
• The person performing the CPR is forced to stop from physical exhaustion.

100. IF A PERSON IS UNCONSCIOUS AND NOT BREATHING PROPERLY, WHAT

SHALL CABIN CREW DO WITHOUT FURTHER DELAY?
• Unconsciousness is due to interruption of the normal activity of the brain brought
about by some interference with the functions of the nervous system and
circulation, does not react to shaking, spoken word and pain stimuli.
• Start with the routine:
o The tongue falls back, blocking the airway
o Place one hand on the person´s forehead to tilt the head maximally
backward
o Bend the head back gently to create a free airway. (One hand on the
forehead, other on the chin)
o BREATHING - place the person in the THREE-QUARTER PRONE
POSITION
• Kneel on the side towards which the turning will take place
• Place their arm which is closets to you, close to their side palm the buttocks
• Bend knee closets to you, their opposite arm cross their chest, direction to the
opposite ear.
• Turning: firm grip on the shoulder and the hip furthest from you, turn the
person onto their side over the straight arm.
• Create a free airway by bending the head backwards placing their arm under
the chin. Check once again that the person is breathing and cover with a
blanket
NO BREATHING – Commence artificial respiration immediately
101. DESCRIBE THE SIGNS/SYMPTOMS AND TREATMENT FOR HEART ATTACK
• Symptoms:
• The person is often pale and damp with respiration
• Severe cramping pain over the heart which may radiate down to the left arm
• Feeling of constriction and suffocation
• Person breaks out in a cold sweat and goes into shock eventually
• Nausea and sometimes vomiting
• Death anxiety
• Treatment:
• Try to remedy pain by giving:
Oxygen: put the mask on (4L/MIN on the oxygen bottle)
Nitromex under the tongue
Aspirin, to be chewed slowly (ask if allergic first is)
Loosen tight clothing around neck, chest and waist
Request medical assistance

102. WHAT ARE THE SYMPTOMS FOR DECOMPRESSION SICKNESS?

• Slow decompression: the main effect will be gradually increasing hypoxia and the
first warning is likely to be a cockpit gauge indication or drop down of the
emergency oxygen masks in the cabin. Crew also notice a drop in cabin
temperature and symptoms of increased gas expansion
• Rapid decompression: the effects of gas expansion will be obvious and hypoxia
occurring very fast.
• Expansion of air in the body may cause:
Pain, as gas trapped in the gut rapidly expands
A gasp as air escapes from the lungs
Discomfort in the ears
Subtle personality changes may occur.
May be restless and anxious or aggressive may
seem drunk.
Slurred speech and muscular – coordination.
Pale, gray skin.
Rapid, shallow breathing.
Sometimes convulsions occur.
Unconsciousness.

103. WHAT TREATMENT CAN BE PROVIDED ON BOARD IF A SUNSTROKE IS

SUSPECTED?
• Try and provide cooling to the patient by moistening the clothing and by fanning fresh air.
• Open his clothing and lay him down into the shadow, if possible, not on the ground.
• Do not give any drugs.
• Give water.
• Monitoring vital functions.

104. WHAT ARE THE 3 STEPS TO BE FOLLOWED WHEN CHECKING THE PATIENT´S
BREATHING?
• Free airway
• Look
• Listen and feel for breathing
(Airway Breathing Circulation)
 105. IN CASE AN INFANT IS UNCONSCIOUS AND NOT BREATHING WHAT ARE THE
STEPS TO BE FOLLOWED WHEN PERFORMING CPR? Pag 364
• Deliver 2 rescue breaths if the child or infant is not breathing.
• If the child or infant is unresponsive to the rescue breaths, begin CPR.
• Use 2 fingers to deliver 30 quick compressions that are each about 1:5 inches
deep.
• Give 2 rescue breaths.
• Lay the baby down along your forearm; use much less force for back slaps.
• If necessary, use chest compressions.
• Do not use abdominal thrusts in infants.
• Be very careful if trying to remove an object from a child’s mouth, not to push it
further down the airway.

106. WHICH MEDICAL CONDITIONS CAN LEAD TO SHOCK?

• It can be caused by extensive hemorrhage, crushing injuries, extensive burns,
hypothermia, persistent diarrhea, poisoning, cardiac infarct, other acute illness or
disorders.
-
107. WHAT IS THE CORRECT POSITIONING OF A PASSENGER IN SHOCK
CONDITION?
• Place on their side in the THREE-QUARTER-PRONE position, if breathing

108. DESCRIBE THE SIGNS/SYMPTOMS AND TREATMENT OF ASTHMA

• Symptoms:
Difficulty breathing
Anxiety
Cold sweat, raised pulse, paleness
They are the best source of information with regard to their condition
Treatment:
Ask about medication, they usually carry their own supply
Reassure and calm passenger
Loosen clothing
Fresh air, blowing in their direction
Breathing can be made easier by they leaning forward, hands over their head
Strong, hot black coffee- small sips
If attack becomes severe, give oxygen

109. WHAT SHALL CABIN CREW DO IN CASE OF MAJOR EPILEPTIC FIT?

• The first aid treatment for epileptic convulsions is directed at preventing injury.
• Request medical assistance.
• Do not try to restrain the passenger but make space around him.
• Try to protect his head and limbs by padding with pillows and blankets.
• Loosen clothing around the neck if possible.
• Do not try to lift or move him unless in immediate danger.
• Do not put anything in his mouth.
• Once convulsions have ceased, place in the recovery position.
• Check airway, breathing, circulation.
• Allow to wake naturally.
• Do not leave unattended until fully recovered.
 • When recovered, assist to toilet if necessary.
• Arrange for the passenger to have a medical check as soon as possible.

110. DESCRIBE THE SIGNS/SYMPTOMS AND TREATMENT FOR ANAPHYLACTIC

SHOCK
SYMPTOMS
• Skin reactions, including hives and itch- ing and flushed or pale skin.
• Low blood pressure (hypotension).
• Obstruction of your airways and swollen tongue or throat, which can cause wheezing and
trouble breathing.
• A weak and rapid pulse.
• Nausea, vomiting or diarrhea.
• Dizziness or fainting (Mareos y desmayos).
TREATMENT
• Get them into a comfortable position and elevate their legs. This keeps blood flowing to the
vital organs.
• If they have an EpiPen (Epinephrine - Adrenaline), administer it immediately.
• Give them CPR if they are not breathing until the emergency medical team arrives.

111. WHAT IS THE DIFFERENCE BETWEEN HYPERGLYCEMIA AND HYPOGLYCEMIA?

• Hyperglycemia: a high blood sugar.
• Hypoglycemia: if the level of blood sugar falls too low.

112. WHAT ARE THE FOUR PRINCIPLES OF SURVIVAL?

• Protection
• Location
• Water
• Food

113. WHAT IS HYPOTHERMIA? HOW CAN ONE PROTECT HIM/HERSELF FROM

HYPOTHERMIA IN CASE OF DITCHING?
• The heat loss may exceed the heat generated and the central body temperature
falls to 35 degrees Celsius. Any further drop in temperature may result in death.
• Wet clothing shall be taken off immediately in the side if the circumstances allow,
at least it shall be wrought out and put on again. Wet clothing speed up the
undercooling outside the water. At low temperatures the body be protected from
wind as much as possible.

114. WHAT SHOULD BE BURNED DURING THE NIGHT TO CREATE WHITE SMOKE BY
THE SURVIVORS?
• Fires can be prepared by having oil or fuel soaked materials ready for ignition.
These can be made from banks of snow, which cast shadows, branches, trees,
grass pads which contracts with snow, sand, soil. Stones, clothes, aircraft parts,
etc.

115. WHAT CAN SURVIVORS USE AS POSSIBLE LOCATION AIDS TO BE DISCOVERED

AFTER A CRASH?
• Lay out symbols in open ground: stripes, stones, branches.
• Pour oil on rags and make a smudge: make smoke and fire.
• Make a large SOS in open ground
• Make trails in virgin snow
• Keep the aircraft clear of snow
 • Point flashlight at approaching aircraft and send SOS
• Flares; radio
• Aircraft panels could be used as a heliograph, using the sun´s reflection.
• Use oil to make black smoke fires.

116. IF THE RESCUE TEAM ARRIVES, WHO SHOULD BE THE FIRST TO BE RESCUED?

• It may not be possible to rescue all at once, the crew member must have to decide
who should be rescued first, such as injured persons, or women with children.
• The cabin crew will need to manage the passenger calmly and maintain order until
the last one has been rescued.
 SCENARIOS TO DISCUSS

1. WHAT IS THE PROCEDURE IF THE AIRCRAFT IS RETURNING TO RAMP AFTER REJECTED

TAKE OFF?
- Cabin Crews, passengers, shall remain seated, fastened until the aircraft
completely stops and wait for the information/order from the flight deck.
Meanwhile, assess outside and inside conditions and observe passenger's behavior.
If there is no doubt about the necessity for an evacuation, and there is not any order
given from the flight deck, every CCM may start evacuation.
Aircraft must be at rest and engines must be shut down.

2. WHAT IS THE CABIN ACTIONS IN CASE AIRPORT MEDICAL SERVICES ARE ARRIVING
AFTER LANDING TO TAKE AN INJURED PASSENGER
- Continue with first aid for the passenger until emergency teams arrive. Control
other passengers so that they do not obstruct access to doctors.
- Give as much information as possible about the patient's condition and the
procedures performed so far.

3. ONE PERSON IS ON FIRE, WHAT ARE THE CABIN CREW TASKS?

4. THERE IS AN OVERHEAD COMPARTMENT FIRE IN THE CABIN. DESCRIBE THE CABIN

CREW DUTIES
• Relocate passengers from fire-fighting area
• To assess the severity of fire, use the back of the hand to sense the heat,
• Open the OHB compartment, from the cooler side, slowly. Ensure that the
content does not fall out.
• Discharge the BCF extinguisher into the OHB and close. Monitor
• Open the OHB slowly, ensure the fire is out.
• Check the whole bin. Remove burnt contents. Put them into empty waterproof
box and damp with non-flammable liquid.
• Check all surrounding bins and areas for signs of heat, smoke or fire. Take
appropriate action.

5. THE LAPTOP OF A PASSENGER IS ON FIRE AND HE DROPS IT ON THE CABIN FLOOR.

HOW SHALL WE REACT?
Use BCF to extinguish the fire and flames in open or enclosed area.
• Discharge the BCF until flames are visible.
• If it is safe to approach the device, it must be cooled down with big amount
water or other non-alcoholic liquid, from any available source over the cells,
immediately after extinguishing the fire.
• While cooling the battery, use protective gloves and PBE, as a precautionary
measure.
• Do not cover the device directly with ice to cool down. Ice or other materials
insulate the device increasing the likelihood that additional battery cells will
ignite.
• Relocate passengers away from the device
 • When the device is considered to be cool enough to be moved, it must be
stored for landing
6. THERE IS SMOKE IN ONE OF THE AFT LAVATORIES. WHAT CAN BE THE CABIN SIGNS
AND WHAT ARE THE ROLES OF CABIN CREW
- A triple low 2 chime, each 30 sec., is transmitted via all loudspeakers the
corresponding LAV SMOKE button on the FAP illuminates, red leds illuminate
- the amber light of the respective ACP is flashing
- the amber light on the outside wall of the affected lavatory is flashing
- on all the AIPs the affected lavatory is shown in clear wording and the pink
indicator light flashes
When the RESET push button, either on FAP or AAP, is pressed, aural and visual
warnings are turned off, except for the LAV SMOKE BUTTON on the FAP. This warning
light will extinguish when the smoke concentration drops below the threshold of the
respective smoke detector.
All warnings shall be reset only after positive identification of the smoke source in the
affected toilet(s). Prior to the actual firefighting, make sure, there is fire inside (PAX
smoking in lavatory).

7. ONE CABIN CREW IS ABUSED BY A PASSENGER DURING FLIGHT. SHE GIVES THE
COMMAND: “THIS IS YOUR LAST WARNING” TO GET READY TO RESTRAIN. WHAT
ARE THE CABIN CREW ROLES AND TASKS?
In case of serious incident with unruly passengers the Commander will request airport
police, to meet the aircraft on arrival and, if necessary, charge the passenger with an
offence. A written report is to be submitted by the commander. Such report shall be
given to the airport authorities. CMD and SCCM shall also write ASR and send it to the
TDR OCC who will deliver it to the TDR Quality, Safety and Security Department.

8. REMOVE A PORTABLE OXYGEN BOTTLE, PREPARE AND ADMINISTER OXYGEN. WHAT

ARE CABIN CREW TASKS?
• Remove from the storage
• Connect mask to the required outlet
• Rotate ON/OFF valve fully anti clockwise
• Check the oxygen flow on mask indicator
• Fit the mask over the nose and mouth, adjust the headband
• Monitor the oxygen consumption

Give oxygen until the passenger recovers and check it afterwards.

9. RAPID DECOMPRESSION HAPPENED IN THE CABIN. HOW DO WE RECOGNIZE AND

WHAT ARE OUR TASKS?
• Loud sizzling noise
• A rapid drop in the temperature accompanied by fogging of the cabin
• Rapid temperature drop
• A rumble or rush of air accompanied by dust and/or debris
• The wind being sucked towards the hole or caring loose objects such as trays,
cups and papers with it
• In a galley or trolleys sealed containers, for instance bottles may burst.
 CCM-sit down immediately at nearest available seat and fasten seat belt or at armrest
and hold firmly
• grab nearest oxygen mask
• Monitor PAX, give order with the mask on, or show them how to apply the mask
“GRAB MASK, FASTEN SEAT-BELT, HELP OTHERS”
- If service in progress:
• Place drawers under the seat to prevent movement
• Angle the f/s trolley in the aisle in the direction of descent against a seat back,
press brake
• Place h/s trolley vertically on the floor, angle and block under the seat in the
direction of descent.

10. WHAT ARE OUR POST DECOMPRESSION DUTIES?

CCMs duties after descend:
• Check PAX still requiring oxygen (after the fixed system is exhausted, portable
oxygen bottle is available for further assistance)
• Check for injured PAX, administer first aid, if necessary
• Check for fire
• Check lavatories
• Secure the cabin – stow loose objects, check that aisles and exits are clear or
any obstacles
• Inform and coordinate with commander (SCCM)

11. LET US COLLECT THE STEPS OF THE PASSENGER BRIEFING WHEN PREPARING FOR A
DICTCHING
- Passengers should be informed about the ditching procedure
- CCM shall demonstrate the donning of life vests, the brace positions, point out the
exits, and finally, show the safety instruction cards.
- Cabin crew should make sure that passengers have correctly donned life vests
including infant’s life vests, and understand how and when to inflate them. Only
when they leave the aircraft.
- Reposition and brief PSP, instruct how to operate exits and to take over if you are
incapacitated. Advise him/her to hold passengers behind him, and to give positive
commands to other passengers to assist quick evacuation. Ensure complete
understanding and brief more than one passenger, in case first one freezes. Brief
on all exits. Explain what to do if slide does not inflate automatically.
- If slide does not inflate, pull red handle at top right hand side of the slide.
- Evacuate the passengers, give the order: “SEAT BELTS OFF, LIFE VEST ON, LEAVE
EVERYTHING, GET INTO WATER”
- OW: LEG BODY LEG! SIT AND SLIDE, RUN AWAY!”

12. LET US COLLECT THE STEPS OF THE PASSENGER BRIEFING WHEN PREPARING THE
CABIN FOR AN EMERGENCY LANDING ON LAND
- The CCMs carry out/check the items announced by the SCCM (after execution give
the sign ''thumb up'' from AFT to FWD.
• Backrest of the seats have to be put into vertical position.
• Collars must be opened and ties removed
 • Clothing: the PAX shall put on jackets or other clothing to protect skin against
injuries
• Sharp and pointed objects and artificial dentures have to be removed and
stowed in the hand luggage. Eye glasses have to be removed after preparation
have been completed and stowed between seat cushions instruct PAX to put
them on, on '' PASSENGER EVACUATION, PASSENGER EVACUATION ''
command. No objects shall be stowed in the seat pockets in front of the PAX
• Hand luggage must be stowed underneath the seats as far as possible.
• Additional light objects have to be stowed in the bins. Hand luggage has to be
left on board during the evacuation
• High heel shoes shall be taken off and stowed in overhead bin.
• Seated with the seat belts fastened
• Instruction about emergency exits: the use of the different exits has to be
explained (slide, emergency windows)
• Emergency lights
• The command for brace position “BRACE FOR IMPACT” has to be explained to
the PAX indicating that this command will be given 30 seconds before touch
down. The brace position has to be demonstrated. While the SCCM explains
the brace position, the CCMs sit on the backrests of a seat in the first row of
their section and demonstrate the position slowly and simultaneously to the
announcement.
• The PAX must be instructed, that several impacts have to be expected during
landing and that they have to remain seated until the aircraft has stopped
completely
• The start of the evacuation has to be explained: on the command of the CCM
the seat belts have to be opened and the exits to be used.
• Cushions, pillows, blankets, clothing have to be distributed.

13. LET US COLLECT AND DESCRIBE THE MANDATORY PERSONAL DOCUMENTS WHICH
SHALL BE CARRIED BY EACH CABIN CREW MEMBER
- Passport
- TDR identify card
- Cabin Crew Member Attestation
- TDR cabin crew member certificate
- International Medical Certificate of Vaccinations (if applicable)
14. WHAT IS THE PROPER REPORTING PROCEDURE AND WHAT DOCUMENTS ARE USED IN
CASE HANDLING AN UNRULY PASSENGER?

15. HOW TO OPEN A MAIN DOOR IN CASE OF EMERGENCY ON LAND OR WATER?

- Look the conditions outside the aircraft before to open the door, in case of fire or
ditching (the level of water is not high) do not open the door. And redirect the
passengers to other exit.
- Check that the evacuation system is armed
- Hold on to the frame assist handle
- Lift door control handle rapidly fully up and release
- If the pneumatic assistance of the door fail, push door open manually.
16. WE EVACUATED THE AIRCRAFT AFTER A DITCHING. LET US COLLECT THE STEPS OF
DISENGAGING THE SLIDES FROM THE AIRCRAFT
- CCM or first PSP shall:
• Place injured PAX into slide
• Lift up the flap attached to the slide by a Velcro band
• Pull disengage handle, the slide is still bound to the A/C by the mooring line
(white)
• Cut the mooring line with a knife, mooring line can be cut by using force.
• Slide is used as flotation device swim away.

17. DOOR SEAL FOUND DAMAGED DURING SECURITY SEARCH AND CREW MUST PERFORM
SECOND SECURITY SEARCH, DESCRIBE THE PROCEDURE.
- Notify responsible handling
18. ALL PASSENGER ARE ON BOARD BUT WE ARE STILL REFUELING FOR 2MIN, WHAT ARE
THE CABIN CREW TAKS?
- The cabin crew shall establish communication with the Flight crew.
- Warn passengers not to smoke, instruct them to unfasten their seat-belts and
remain seated, ensure that emergency exits and aisles are unobstructed and the
Exit signs are ON, and that ground servicing such as catering or cleaning do not risk
creating hazards or hindering an emergency evacuation.
- They shall also ensure that electrical devices are in flight mode and all bulky
personnel electrical devices are securely stowed.
- Note: any marked smell of fuel or other potential risk must be reported to the
flight crew or the fueling staff. If the presence of the fuel vapor is detected inside
the airplane, fueling must be stopped immediately.
- SCMM: FWD Doors and 1L
- CCM3: CABIN CHECK (passengers with seat belts unfastened). 2L/R owe.
- CCM4: CABIN CHECK – DOOR 3R
- CCM2: service door, disarmed and controlled AFT 3L
-
19. DURING REFUELING, VISIBLE FUEL LEAK APPEARS AND THE COMMANDER GIVES THE
COMMAND “CONTROLLED DISEMBARKATION”. WHAT ARE THE CABIN CREW TASKS?
- The SCCM will inform the passengers about manner how to perform controlled
disembarkation. The pax have to be informed if hand luggage shall remain on
board or shoes shall be taken off.
• Via stairs: pax can take all hand luggage along and shoes on
• Via slides: no hand luggage, no shoes, sit down and slides.
- All CCM shall stand near the assigned exits and command pax as necessary.
“Use forward door” “come this way”
- Be prepared to arm and open all usable exits, if necessary
- Be alert to any ground equipment that could present hazard to the evacuation.
- Do not leave disarmed door unattended while pax are disembarking.

20. DURING REFUELING, FIRE OCCURS OUTSIDE, WHAT ARE TASKS OF THE CABIN CREW?
Starts an evacuation immediately
21. THE AIRCRAFT RECEIVES A BOMB THREAT ON GROUND AND THE COMMANDER GIVES
THE COMMAND “CONTROLLED DISEMBARKATION” WHAT ARE THE CABIN CREW
TASKS?
- Disembark passengers and crew with all hand baggage by steps or jetties.
- The flight crew and CCM shall conduct the search according the “ON THE GROUND
SEARCH CHECKLIST”
If a suspicious object is found the examination with TDR personnel shall
immediately be discontinued. The TDR HA shall immediately inform the
appropriate authorities.
22. DURING FLIGHT THE SCCM CALLS TO THE COCKPIT BUT AFTER SEVERAL ATTEMPT
THERE IS NO ANSWER. HOW TO ENTER AND WHAT TO DO IN CASE ONE PILOT FOUND
INCAPACITATED? 70
-
23. WHAT ARE THE TASKS IN FLIGHT IF ONE OF THE CABIN CREW BECOMES
INCAPACITATED AND CANNOT CONTINUE HER DUTIES? Pag 231

24. IN CASE OF PREPARED EMERGENCY ON LAND WHERE ARE PSPs SITTING AND HOW
DO WE BRIEF THEM?
PSPs for front and AFT exits doors: 1L/1R – 1 ROW (ABCDEF) SCCM
3L/3R – 31 ROW (ABCDEF) CMM2
PSPs for wing exits: 2L - ROW 12 (ABC) CCM3 // 2R - (DEF) CCM4
2L - ROW 14 (ABC) CCM3 // 2R - (DEF) CCM4
- Ensure that PSPs are physically fit, able to understand instructions, not of a
nervous disposition.
• I need your help in case we need to evacuate the aircraft:
• How to open a main door in case I am not able to open. When you heard the
command “PASSENGER EVACUATION, PASSENGER EVACUATION” check
through the window/spy-hole. If there is fire, smoke, obstacles don’t open the
door and send passengers to other exit.
If everything is OK: hold on to the frame assist handle lift door control handle
rapidly fully up and release. You will find red handle, down here, pull the
handle in case the slide shall not inflate. Block exits and send passengers to
other exit and shout “come this way”.
Hold the assist handle and command the passengers: “JUMP, SLIDE, RUN
AWAY” if everybody is outside, check the cabin for injured passengers,
evacuate them, then leave the cabin.
IF I am able to open the door, stay at first row and prevent congestion in this
area.
Duties PSPs: hold the people back until CCM open the exit. Slide down first
after the command. Stand at the bottom of the slide one on each side. Help
and pull people off the slide. Send them away from the aircraft. Command
“run away”.
• Over wings exits: look outside (fire, smoke, obstacles) if necessary, block exit,
redirect passengers if conditions are OK.
Remove the cover and discard. Place window sided hand into lower handhold.
With the other hand pull the handle down. Pull window inside, turn it around
and throw it outside.
 Leave the aircraft LEG BODY LEG, sit and slide down the wing, pull the people
off, send them away from the aircraft. When everybody is out or your life is in
jeopardy, run away.

25. DURING AN EVACUATION WE HAVE A BLOCKED EXIT/DOOR AND 2 OR 3 OPERATIVE

EXITS/DOORS. WHAT ARE THE TASKS OF THE CABIN CREW?
- Block the exit and divert passengers to the nearest usable exit
- If the opposite exit is unusable try to locate nearest usable exit
- Assign to PSPs to block the exit
- Elevate on nearest pax seat (not in case of smoke)
- Assess cabin
- Check to verify immediate cabin area is clear
- Evacuate yourself out nearest usable exit. If the opposite secondary exit is
unmanned, assign PSPs to guard your exit and proceed immediately to the
secondary exit.

26. THERE IS A PRM WITH A GUIDE/ASSISTANCE DOG AND WE ARE PREPARING THE CABIN
FOR AN EMERGENCY LANDING ON LAND. HOW TO PREPARE THIS PERSON?
- CCM shall advice how to evacuate guide dog by holding the dog and sliding

27. WHAT ARE THE CREW TASKS WHEN PERFORMING BAGGAGE CHECK OUTSIDE THE
AIRCRAFT?
-
28. EXPLAIN THE COMMAND: “PURSER TO COCKPIT”. LET US SHORTLY DESCRIBE THE
TASKS THAT CABIN CREW SHALL DO AFTER THIS COMMAND.
- Signifies beginning of emergency situation. The SCCM shall enter to the cockpit to
receive more details about the type of emergency and procedures. The other CCM
are waiting for instructions and cabin check.

29. HOW TO SHALL WE ACT DURING FLIGHT IN CASE OF HIJACK SITUATION?

-
30. WHAT ARE THE CABIN CREW TASKS WHEN HANDLING A DANGEROUS GOOD LIQUID
THAT WAS FOUND IN ONE OF THE OVERHEAD COMPARTMENTS?
-
31. WHAT ARE THE CABIN CREW TASKS WHEN HANDLING A DANGEROUS GOOD THAT HAS
A POWDER TEXTURE AND CANNOT BE COLLECTED BECAUSE OF ITS KIND?
32. WHAT ARE THE CABIN CREW ROLES WHEN PASSENGER IS FOUND UNCONSCIOUS IN
HIS SEAT AND AFTER PROPER ASSESMENT, HE WAS CONFIRMED NOT BREATHING?
RCP
33. EXPLAIN THE NITS BRIEFING AND GIVE EXAMPLE FOR EACH LETTER.
- Nature: kind of emergency (What is happening with the aircraft, fire, damage)
- Intention: kind and risk of the landing. (terrain, water, what location)
- Time: time available for the cabin preparation (60min)
- Special instructions: possible reseating of the pax (danger aereas, aircraft trim).
(The left engine is still on fire so evacuate the aircraft through the right exit only.
Emergency services are waiting for us)
 34. THERE ARE 4 CABIN CREW WORKING IN THE CABIN OF A320 WHEN PILOTS INITIATE
AN EMERGENCY CALL. WHAT ARE THE TASKS OF THE FOUR CABIN CREW?
SCCM CMM3 CCM4 CCM2
Briefing with CMD Assist briefing Assist briefing Assist briefing
Briefing with CCM Assist pax preparation Assist pax preparation Assist pax preparation.
Lights bright position Demo 1 row Demo AFT part of cabin Demo AFT part of cabin
Pax announcement Life vest demonstration Life vest demo Life vest demo (ditching)
Pax preparation Distribute, put on, inflate Distribute, put on, inflate Distribute, put on, inflate
announcement (step/step) infant life vests infant life vests infant life vests
(life vest-demonstration) Instruct PSP 2L Instruct PSP 2R Instruct PSP 31 row
Instruct PSP 1 row Check pax, cabin, in the Check pax, cabin, in the Check pax, cabin, in the
assigned area assigned area assigned area
Reseat pax, or not. Check, secure, FWD Check, secure, AFT galley Check, secure AFT galley
galley and lavatories and lavatories and lavatories
Check, secure FWD galley, Ensure Emergency Final safety check Final safety check
lavatory equipment
Safety check Personal preparation Check AFT exit armed Check AFT exit armed and
and clear clear
Emergency equip Report to SCCM: cabin Ensure emergency Ensure Emergency
clear equipment equipment
Personal preparation Cmd: finish preparation Personal preparation Personal preparation
Lights dim position Cmd: brace for impact Report to SCCM: cabin Report to SCCM: cabin
clear clear
Rep to CMD: preparation To pax: head down, stay Cmd: finish preparation. Cmd: finish preparation.
accomplished” down, brace position Assigned station Assigned station
CMD: FINISH PREPARATION: Cmd: brace for impact Cmd: brace for impact
assig station
CMD: brace for impact To pax: head down, stay To pax: head down, stay
down. Brace position down. Brace position
Head down, stay down,
brace position

35. DURING SERVICE CABIN CREW SPOTS AN E-CIGARRETTE UNDER THE SEAT WHICH IS
ALREDY ON FIRE. WHAT ARE THE CABIN CREW ROLES AND TASKS TO HANDLE THE
DEVICE?
36. WE ARE AT THE LANDING PHASE, ALL CABIN CREW AND PASSENGERS ARE SEATED
AND WE HEAR THE COMMAND “BRACE FOR IMPACT, BRACE FOR IMPACT” WHAT
SHALL BE OUR ACTIONS?
- All CCM shall shout to the PAX: “Head down, stay down!” and take up their safety
position until the aircraft stopped completely

37. DURING A NIGHT FLIGHT AT CRUISING ALTITUDE THE LIGHTS SUDDENLY BECOME
BRIGHT AND THE FASTEN SEAT BELT SIGNS AND EXIT SIGNS COME ON. WHAT SHALL
WE SUSPECT AND SHALL BE OUR DUTIES IN THIS CASE?
- Turbulence expected, PA by Cabin Crew advising passengers and supernumeraries
to return to seats and ensure seat belts fastened if possible (light turbulence).
Check if cabin is secured. (Check passenger, supernumeraries are seated with their
seat belt fastened and respect NS, check toilets, all galleys, all baggage)
- If checking is not possible (moderate or heavy turbulence) PA by Cabin Crew
advising passengers and supernumeraries to return to seats and ensure seat belts
 fastened, secure trolleys and galleys, take assigned stations, monitor passengers
and cabin and be alert to potentially hazards conditions in side of cabin.
38. WHAT KIND OF PROBLEMS CAN CABIN CREW ENCOUNTER WITH THE DOOR DURING
EVACUATION?
39. WHAT KIND OF PROBLEMS CAN CABIN CREW FACE WITH ESCAPE SLIDES DURING
EVACUATION?
40. ONE PASSENGER ALERTS CABIN CREW THAT HIS MOBILE PHONE IS SMOKING AND HE
PUTS IT ON AN EMPTY PASSENGER SEAT. WHAT ARE OUR TASKS?
41. WE EVACUATED OUR A320 AIRCRAFT ON VACANT LAND. CABIN CREW MUST TAKE ALL
EMERGENCY EQUIPMENT NEEDED. WHAT ARE THOSE AND WHO SHALL TAKE THEM?
SCCM: First aid kit and emergency flashlight
CCM3: Emergency flashlight,
CCM2: FAK y flashlight
CCM4:
42. HOW WOULD YOU ACT ON GROUND AFTER AN EVACUATION CONCERNING HANDLING
OF THE PASSENGERS?
43. WE LANDED ON WATER. WHAT CHALLENGES CAN CABIN CREW FACE CONCERNING
HANDLING OF PASSENGERS AFTER AN EVACUATION ON WATER?