Grab To Reimburse 5 Fee Refund in Phases

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/ Grab to reimburse 5% fee refund in phases
Grab to reimburse 5%
fee refund in phases
Features Picture for Transport Services like GRAB Car, Bus,

Teksi and Others at KL Sentral Kuala Lumpur
Thursday, August 8th, 2019 at Business | News
by LYDIA NATHAN/ pic by TMR FILE
GRAB Malaysia said it is refunding the

additional 5% fee to all its driver-partners who
had chosen to manually accept jobs after July
11 in phases following late refund claims by
drivers and the Malaysia E-Hailing Drivers
Association (Mehda).
Grab said the reimbursement was done in

phases, due to large amounts of active driver-
partners on the roads.
The ride-hailing firm also explained the 5% fee

was important to reduce unexpected situations
and maintain the balance in supply and
demand.
“As we are regulated by the government, it is

crucial that we comply with the regulation
requirements, while ensuring that we continue
to maintain a balance in supply and demand
on the platform.
“When the regulation (cap on commission) was

first introduced last year, one of the first
changes we made was to introduce the 20%
commission to all driver-partners who chose to
auto accept all their rides,” it said.
“That was important to reduce unexpected

situations and maintain the balance in supply
and demand as we serve the daily commuting
needs of everyone”.
Grab also said the new ruling will now ensure all
pickups are conducted fairly, so no driver is
stuck with ano-ther’s ignored job.
However, Mehda’s president Daryl Chong said

Grab did not honour its words to refund the
extra 5% to driver- partners by Aug 5.
“Regardless what, at the end of the day, 25%

from the ride was being taken out. It was also
more than 48 hours since Aug 5, and the drivers
told me they had not received any refund,” he
told The Malaysian Reserve.
“Despite that, the 5% fee is still being included

for the drivers who manually accepted booking,
who, in fact, already had 20% commission taken
from them,” he added.
Chong urged the Ministry of Transport to look

into this matter, as the e-hailing operators are
only allowed to charge a maximum of 20%
commission to its drivers.
Previously, drivers taking jobs had two options

when they begin each day, to accept any job
that comes in, referred to as auto-accept or
drivers who choose trips called manual accept.
Auto-accept drivers had 20% commission

taken from drivers but manual ones had 20%
commission charged a plus 5% fee to
safeguard and compensate other driver-
partners each time a ride was ignored or
cancelled.
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Home / Business / News

Features Picture for Transport Services like GRAB Car, Bus,

Thursday, August 8th, 2019 at Business | News

by LYDIA NATHAN/ pic by TMR FILE

GRAB Malaysia said it is refunding the

Grab said the reimbursement was done in

The ride-hailing firm also explained the 5% fee

“As we are regulated by the government, it is

“When the regulation (cap on commission) was

“That was important to reduce unexpected

However, Mehda’s president Daryl Chong said

“Regardless what, at the end of the day, 25%

“Despite that, the 5% fee is still being included

Chong urged the Ministry of Transport to look

Previously, drivers taking jobs had two options

Auto-accept drivers had 20% commission

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Monday, December 10, 2018

Tuesday, March 17, 2020

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