Total Quality Management: Companies Applying The Quality Principles of The Three Quality Gurus

Bayal, Vassler Jay A.
September 5, 2024
BSSW 3C
TOTAL QUALITY MANAGEMENT: COMPANIES APPLYING THE QUALITY

PRINCIPLES OF THE THREE QUALITY GURUS
MOTOROLA TOYOTA JOHNSON & JOHNSON

Philip B. Crosby W. Edwards Deming Joseph Juran
Motorola, a well-known Toyota exemplifies Johnson & Johnson, a

technology firm, serves as a Deming's Total Quality well-known healthcare
prime example of how Total Management (TQM) corporation, serves as
Quality Management (TQM) principles on a global scale. evidence of the effectiveness
principles can drive success. The emphasis of W. of Joseph Juran's Total
In the 1970s, the company Edwards Deming on Quality Management (TQM)
embraced Philip B. Crosby's continuous improvement, principles. The company's
philosophy to combat employee involvement, dedication to excellence and
declining market share and data-driven decision advancement has been
profitability. Crosby's focus making, and system-wide steered by a thorough grasp
on adherence to thinking deeply resonated of Juran's quality trilogy:
requirements, prioritizing with Toyota's leadership. quality planning, quality
prevention over inspection, During the 1950s, Toyota improvement, and quality
zero defects, and the cost of encountered challenges with control. Johnson & Johnson
nonconformance deeply product quality and has put into practice various
resonated with Motorola. customer satisfaction. quality programs, such as
The company initiated an Toyota fully embraced Quality by Design (QbD),
extensive TQM program Deming's teachings and management of supplier
with a focus on the Zero implemented a quality, and a culture of
Defects initiative. Employee comprehensive TQM ongoing improvement.
training, empowerment, and program to address these These endeavors have led to
data-informed decision issues. The program notable enhancements in
making became key facets included the Toyota product quality, patient
of this transformation. As a Production System (TPS), safety, and overall
result of these initiatives, which focused on efficiency, organizational performance.
Motorola experienced waste reduction, and
notable advancements in continuous improvement.
quality, productivity, and As a result of these
customer satisfaction. Its initiatives, Toyota
adept implementation of experienced significant
TQM has positioned it as a improvements in quality,
standard for other productivity, and customer
organizations aspiring to satisfaction. The company's
achieve superior quality. success has positioned it as a
model for other
organizations striving to
adopt TQM principles.
MGT 222: TOTAL QUALITY MANAGEMENT

Total Quality Management of Companies: Through the Lens and Philosophies of Various
Gurus
1
Bayal, Vassler Jay A. September 5, 2024
BSSW 3C
REFERENCES
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manufacturing and service organizations. The Journal of health administration education. 13.
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Hall, M. (2024, September 5). Motorola, Inc.. Encyclopedia Britannica.

https://www.britannica.com/money/Motorola-Inc
Sandu, B. (2024, March 7). Why Did Motorola Fail? Tips to learn from their failure. Upcut
Studio. https://upcutstudio.com/why-did-motorola-fail/
unitedworld-business-school. (2013, July 31). Success story – Motorola leads the way with
six Sigma Quality programs. LIFE AT UNITEDWORLD Business School Ahmedabad,
Kolkata.
https://lifeatunitedworld.wordpress.com/2013/07/31/success-story-motorola-leads-the-way-w
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Graban, M. (2023, January 20). 14, not 3, is a Magic Number for Dr. Deming and Toyota.
Lean Blog.
https://www.leanblog.org/2013/02/14-not-3-is-a-magic-number-for-dr-deming-and-toyota/
Toyota – Total Quality Management. (n.d.). Total Quality Management.

https://totalqualitymanagement.wordpress.com/tag/toyota/
Toyota’s Management History - The W. Edwards Deming Institute. (n.d.). The W. Edwards
Deming Institute. https://deming.org/toyotas-management-history/
Zaletskyy, Y. (2022, September 30). How 14 principles of W. Edwards Deming become

symbol of quality.
https://www.linkedin.com/pulse/how-14-principles-w-edwards-deming-become-symbol-yuriy
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Libretexts. (2021, January 3). 2.3: The Juran Trilogy. Biology LibreTexts.
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fairs_for_the_Biosciences/02%3A_Introduction_to_Quality_Principles/2.03%3A_Section_3-
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016).

Gurus
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Bayal, Vassler Jay A. September 5, 2024
BSSW 3C
Massachusetts Institute of Technology. (1994, January 15). TQM’s Challenge to Management

Theory and Practice | MIT Sloan Management Review. MIT Sloan Management Review.
https://sloanreview.mit.edu/article/tqms-challenge-to-management-theory-and-practice/#:~:te
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Gurus
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Bayal, Vassler Jay A.

TOTAL QUALITY MANAGEMENT: COMPANIES APPLYING THE QUALITY

MOTOROLA TOYOTA JOHNSON & JOHNSON

Motorola, a well-known Toyota exemplifies Johnson & Johnson, a

MGT 222: TOTAL QUALITY MANAGEMENT

Hall, M. (2024, September 5). Motorola, Inc.. Encyclopedia Britannica.

Toyota – Total Quality Management. (n.d.). Total Quality Management.

Zaletskyy, Y. (2022, September 30). How 14 principles of W. Edwards Deming become

MGT 222: TOTAL QUALITY MANAGEMENT

Massachusetts Institute of Technology. (1994, January 15). TQM’s Challenge to Management

MGT 222: TOTAL QUALITY MANAGEMENT

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