Verus Pro User Manual

User Manual
EAZ0077L00D Rev. G
BC
Legal Information
Trademarks
Snap-on, ShopStream Connect, SureTrack, Fast-Track Troubleshooter, ProDemand, ShopKey Pro and VERUS are
trademarks registered in the United States and other countries of Snap-on Incorporated. All other marks are
trademarks or registered trademarks of their respective holders.
The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such
marks by Snap-on Incorporated is under license.
Copyright Information
© 2018 Snap-on Incorporated. All rights reserved.
Disclaimer of Warranties and Limitation of Liabilities

All pictures and illustrations shown are for reference purposes only. All information, specifications and illustrations in
this manual are based on the latest information available at the time of printing and are subject to change without
notice. While the authors have taken due care in the preparation of this manual, nothing contained herein:
• Modifies or alters in any way the standard terms and conditions of the purchase, lease, or rental agreement
under the terms of which the equipment to which this manual relates was acquired.
• Increases in any way the liability to the customer or to third parties.
Snap-on® reserves the right to make changes at any time without notice.
IMPORTANT:
Before operating or maintaining this unit, please read this manual carefully paying extra attention to the safety
warnings and precautions.
Manuals / Technical Documentation - The information in this manual is periodically revised to ensure the latest
information is included. Download the latest version of this manual and other related technical documentation from
the Snap-on Diagnostics website.
Software License Information

Use of Software is governed by the terms and conditions of the End User License Agreement. The diagnostic tool
should not be initially operated until the End User License Agreement is read. Use of the device acknowledges your
acceptance of the End User License Agreement. The Snap-on Incorporated Software End User License Agreement
may be provided with the diagnostic tool, and is available at: https://eula.snapon.com/diagnostics
Patent Information
For a listing of Snap-on products that are protected by patents in the United States and elsewhere,
visit: https://patents.snapon.com
ii EAZ0077L00D Rev. G 20-F-18 NA

Contact Information (North America)
Websites:
Snap-on Diagnostics and Information
• http://diagnostics.snapon.com
Training and Support (by platform) - Find specific support and training information for your diagnostic tool.
• http://diagnostics.snapon.com/cc.htm
Forums and Training (all platforms) - Watch free instructional product videos. Connect with and share your
diagnostic tool questions, ideas and success stories.
• http://diagnostics.snapon.com/ForumsandTraining.htm
Manuals / Technical Documentation (all platforms) - The information in this manual is periodically revised to
ensure the latest information is included. Download the latest version of this manual and other related
documentation at:
• http://diagnostics.snapon.com/usermanuals
Phone / E-mail - Technical Assistance
1-800-424-7226 / [email protected]
For technical assistance in all other markets, contact your selling agent.
iii
FCC Compliance Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15
of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
CAUTION
You are cautioned that changes or modifications not expressly approved by the party responsible for compliance
could void your authority to operate the equipment.
FCC RF Radiation Exposure Statement

1. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
2. This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. This
device was tested for typical lap held operations with the device contacted directly to the human body to the back
side of the Display Unit. To maintain compliance with FCC RF exposure compliance requirements, avoid direct
contact to the transmitting antenna during transmitting.
3. According to FCC 15.407(e), the device is intended to operate in the frequency band of 5.15GHz to 5.25GHz
under all conditions of normal operation. Normal operation of this device is restricted to indoor use only to reduce
any potential for harmful interference to co-channel MSS operations.
iv
Safety Information
READ ALL INSTRUCTIONS

For your own safety, the safety of others, and to prevent damage to the product and vehicles upon
which it is used, it is important that all instructions and safety messages in this manual and the
accompanying Important Safety Instructions manual be read and understood by all persons
operating, or coming into contact with the product, before operating. We suggest you store a copy
of each manual near the product in sight of the operator.
For your safety, read all instructions. Use your diagnostic tools only as described in the tool user’s
manual. Use only manufacturer recommended parts and accessories with your diagnostic tools.
This product is intended for use by properly trained and skilled professional automotive
technicians. The safety messages presented throughout this manual and the accompanying
Important Safety Instructions manual are reminders to the operator to exercise extreme care when
using this product.
There are many variations in procedures, techniques, tools, and parts for servicing vehicles, as
well as in the skill of the individual doing the work. Because of the vast number of test applications
and variations in the products that can be tested with this instrument, we cannot possibly
anticipate or provide advice or safety messages to cover every situation. It is the responsibility of
the automotive technician to be knowledgeable of the system being tested. It is essential to use
proper service methods and test procedures. It is important to perform tests in an appropriate and
acceptable manner that does not endanger your safety, the safety of others in the work area, the
equipment being used, or the vehicle being tested.
It is assumed that the operator has a thorough understanding of vehicle systems before using this
product. Understanding of these system principles and operating theories is necessary for
competent, safe and accurate use of this instrument.
Before using the equipment, always refer to and follow the safety messages and applicable test
procedures provided by the manufacturer of the vehicle or equipment being tested. Use the
product only as described in it’s user manual. Use only manufacturer recommended parts and
accessories with your product.
Read, understand and follow all safety messages and instructions in this manual, the
accompanying Important Safety Instructions manual, and on the test equipment.
Environmental Conditions:
• This product is intended for indoor use only
• This product is rated for Pollution Degree 2 (normal conditions)
v
Safety Information Safety Signal Words
Safety Signal Words

All safety messages contain a safety signal word that indicates the level of the hazard. An icon,
when present, gives a graphical description of the hazard. Safety Signal words are:
'$1*(5
Indicates an imminently hazardous situation which, if not avoided, will result in death or serious
injury to the operator or to bystanders.
:$51 ,1*
Indicates a potentially hazardous situation which, if not avoided, could result in death or serious
&$87,21
Indicates a potentially hazardous situation which, if not avoided, may result in moderate or minor
Safety Message Conventions

Safety messages are provided to help prevent personal injury and equipment damage. Safety
messages communicate the hazard, hazard avoidance and possible consequences using three
different type styles:
• Normal type states the hazard.
• Bold type states how to avoid the hazard.
• Italic type states the possible consequences of not avoiding the hazard.
An icon, when present, gives a graphical description of the potential hazard.
Safety Message Example

:$51 ,1*
Risk of unexpected vehicle movement.
• Block drive wheels before performing a test with engine running.
A moving vehicle can cause injury.
Important Safety Instructions

For a complete list of safety messages, refer to the accompanying Important Safety Instructions
manual.
SAVE THESE INSTRUCTIONS
vi
Contents
Safety Information ...................................................................................................................... v
Contents ....................................................................................................................................... i
Chapter 1: Using This Manual ................................................................................................... 1

Conventions.................................................................................................................................. 1
Bold Text ................................................................................................................................ 1
Symbols ................................................................................................................................. 1
Terminology ........................................................................................................................... 1
Notes and Important Messages ............................................................................................. 2
Procedures............................................................................................................................. 2
Hyperlinks .............................................................................................................................. 2
Tool Help................................................................................................................................ 2
Chapter 2: Introduction.............................................................................................................. 3
Features and Specifications ........................................................................................................ 3
Diagnostic Tool ...................................................................................................................... 3
Scan Module (wireless) ................................................................................................................ 7
M4 Scope Multimeter Module ................................................................................................ 9
Chapter 3: Basic Operation and Navigation .......................................................................... 11

Turning On/Off and Emergency Shutdown................................................................................. 11
Turning On ........................................................................................................................... 11
Turning Off .......................................................................................................................... 11
Emergency Shutdown .......................................................................................................... 11
Controls and Indicators............................................................................................................... 12
Control Buttons .................................................................................................................... 12
LED Indicators ..................................................................................................................... 13
Basic Navigation......................................................................................................................... 13
Starting the ShopStream Diagnostic Suite Program ............................................................ 13
Home Screen Layout ........................................................................................................... 14
Function Icons...................................................................................................................... 15
Toolbar ................................................................................................................................. 16
Windows Toolbar ................................................................................................................. 17
Virtual Keyboard ......................................................................................................................... 18
Camera Operation ...................................................................................................................... 20
Operating the Camera ......................................................................................................... 20
Viewing Pictures .................................................................................................................. 21
Changing the Units of Measurement .......................................................................................... 21
Wi-Fi Setup................................................................................................................................. 22
Printing / Printer Setup ............................................................................................................... 24
USB Printer Setup................................................................................................................ 25
Add Printer Wizard (network printer connection) ................................................................. 25
Default Printer Setting .......................................................................................................... 25
i
Contents
Chapter 4: Scanner Function .................................................................................................. 26

Demonstration Program ............................................................................................................ 26
Basic Operation and Navigation ................................................................................................. 27
Screen Messages ................................................................................................................ 27
Making Selections ................................................................................................................ 27
Scanner Screen Layout ....................................................................................................... 28
Menu Options....................................................................................................................... 37
Scanner Operation ..................................................................................................................... 40
Connecting the Scan Module ............................................................................................... 40
Vehicle Identification ............................................................................................................ 40
Vehicle System Selection .................................................................................................... 42
Vehicle Test Selection ......................................................................................................... 46
Stopping Communication and Exiting the Scanner .................................................................... 58
Chapter 5: Scan Module Operation ........................................................................................ 59

Overview..................................................................................................................................... 59
Pairing The Scan Module ........................................................................................................... 60
Checking Scan Module Paired Status ........................................................................................ 61
Data Cable Connection .............................................................................................................. 62
Troubleshooting.......................................................................................................................... 63
No Communication Message ............................................................................................... 63
Signal Loss / Out of Range Alarm........................................................................................ 63
Checking Hardware Status .................................................................................................. 64
Recovery Procedure ............................................................................................................ 66
Updating Scan Module Firmware ............................................................................................... 68
Chapter 6: OBD Direct Operations.......................................................................................... 72

OBD Health Check ..................................................................................................................... 73
Global OBD II Code Check .................................................................................................. 73
Global OBD II Clear Codes .................................................................................................. 74
Readiness Monitors ............................................................................................................. 74
MIL Status ............................................................................................................................ 75
OBD Diagnose............................................................................................................................ 75
Start Communication ........................................................................................................... 75
Connector Information ......................................................................................................... 79
Manual Protocol Selection ................................................................................................... 79
Chapter 7: Guided Component Test Operations ................................................................... 80

Vehicle Identification................................................................................................................... 80
Menu Options, Guided Component Test.............................................................................. 81
Creating a Favorites List ...................................................................................................... 81
Identifying a Test Vehicle ..................................................................................................... 82
Training and Classes ................................................................................................................. 84
Features Benefits ................................................................................................................. 85
Power User Tests ................................................................................................................ 85
How To................................................................................................................................. 85
Snap-on Automotive Theory ................................................................................................ 86
Operations .................................................................................................................................. 86
Component Information ....................................................................................................... 86
Tests .................................................................................................................................... 87
ii
Contents
Chapter 8: Scope Multimeter Operations............................................................................... 91

Using the M4 Scope Multimeter Remotely ................................................................................. 91
Getting Started ........................................................................................................................... 93
Capabilities .......................................................................................................................... 93
Leads, Probes and Adapters ............................................................................................... 94
Menu Options, Scope Multimeter......................................................................................... 98
Navigation................................................................................................................................... 99
Screen Layout ...................................................................................................................... 99
Making Selections .............................................................................................................. 103
M4 Scope Multimeter Operations ............................................................................................. 104
Starting the Scope and Multimeter..................................................................................... 104
Measurement Out of Range............................................................................................... 106
Scope and Multimeter Setup.............................................................................................. 107
Chapter 9: Repair Information............................................................................................... 120

About ShopKey Pro .................................................................................................................. 120
Chapter 10: Vehicle History Operations............................................................................... 122

Screen Layout .......................................................................................................................... 122
Vehicle History Main Body (Records List).......................................................................... 122
Vehicle History Toolbar ...................................................................................................... 123
Chapter 11: Data Manager Operations ................................................................................. 128

Screen Layout .......................................................................................................................... 128
Navigation ................................................................................................................................ 129
Operations ................................................................................................................................ 130
My Data.............................................................................................................................. 130
Up ...................................................................................................................................... 130
Open .................................................................................................................................. 130
New .................................................................................................................................... 131
Delete................................................................................................................................. 132
Rename ............................................................................................................................. 133
Properties........................................................................................................................... 134
Shortcut.............................................................................................................................. 134
Email .................................................................................................................................. 135
Viewing Saved Files ................................................................................................................ 140
ShopStream Connect™ ..................................................................................................... 140
Saved File Structure ................................................................................................................. 140
Scanner DataViewer Operation................................................................................................ 141
Menu Bar ........................................................................................................................... 142
Display Toolbar .................................................................................................................. 145
Navigation Tools ................................................................................................................ 146
Customizing the Display..................................................................................................... 148
Customizing the Parameter List ......................................................................................... 149
Scope Viewer ........................................................................................................................... 151
Image Viewer ........................................................................................................................... 152
Chapter 12: Help Operations ................................................................................................. 153

Using the Help Toolbar............................................................................................................. 153
iii
Contents
Chapter 13: System Settings Operations............................................................................. 154

Paired Devices ......................................................................................................................... 154
Scan Module Pairing .......................................................................................................... 155
Paring the M2 Scope/Meter (optional equipment).............................................................. 156
Shop Information ...................................................................................................................... 159
Code Scan (Timestamp)........................................................................................................... 160
Data Backup ............................................................................................................................. 161
Backup Settings (message) ............................................................................................... 161
Backup ............................................................................................................................... 161
Restore .............................................................................................................................. 162
Chapter 14: SureTrack ........................................................................................................... 163

Getting Started Using SureTrack.............................................................................................. 163
Using SureTrack in the Scanner Function................................................................................ 164
Common Replaced Parts Graph ........................................................................................ 164
Dashboard Feature Information ......................................................................................... 165
SureTrack Status Messages .............................................................................................. 166
Using the SureTrack Community
(within ShopKey Pro)................................................................................................ 167
Getting Started ................................................................................................................... 167
Logging In (existing active account)................................................................................... 170
Logging In (existing expired account) ................................................................................ 171
About Upgrade Reminder Messages ....................................................................................... 171
Chapter 15: ShopStream Update Tool (SST) ....................................................................... 172

Basic Operation ........................................................................................................................ 172
End User License Agreement................................................................................................... 174
Manual Software Download...................................................................................................... 175
Installing Software Updates...................................................................................................... 177
Installing Software Upgrades.................................................................................................... 179
Chapter 16: Maintenance ....................................................................................................... 181

Diagnostic Tool......................................................................................................................... 181
Cleaning the Touch Screen ............................................................................................... 181
Calibrating the Touch Screen ............................................................................................ 181
Cleaning and Inspecting the Diagnostic Tool..................................................................... 185
Battery Service................................................................................................................... 185
Operating System Restore................................................................................................. 189
Scan Module............................................................................................................................. 189
Cleaning and Inspecting the Scan Module ........................................................................ 189
Replacing the Protective Handgrip..................................................................................... 190
iv
Chapter 1 Using This Manual
This manual contains basic operating instructions and is structured in a manner to help you
become familiar with your diagnostic tool features and perform basic operations.
The illustrations in this manual are intended as reference only and may not depict actual screen
results, information, functions or standard equipment. Contact your sales representative for
availability of other functions and optional equipment.
1.1 Conventions
1.1.1 Bold Text

Bold emphasis is used in procedures to highlight selectable items such as buttons and menu
options.
Example:
• Select Functions.
1.1.2 Symbols
The “greater than” arrow (>) indicates an abbreviated set of selection instructions.
Example:
• Select Utilities > Tool Setup > Date.
The above statement abbreviates the following procedure:
1. Select the Utilities icon.
2. Select the Tool Setup submenu.
3. Highlight the Date option from the submenu.
1.1.3 Terminology
The term “select” describes tapping/touching an icon on the touch screen, or highlighting an icon
or menu choice and then selecting the confirmation menu choice such as Continue, Accept, OK,
Yes, or other similar choice.
Example:
• Select Reset.
The above statement abbreviates the following procedure:
1. Navigate to the Reset icon.
2. Select the Reset icon with your stylus.
1
Using This Manual Conventions
1.1.4 Notes and Important Messages

The following messages are used.
Note
A note provides helpful information such as additional explanations, tips, and comments.
Example:
NOTE:
i For additional information refer to...
Important
Important indicates a situation which, if not avoided, may result in damage to the test equipment
or vehicle.
Example:
IMPORTANT:
Disconnecting the USB cable during vehicle communication can cause damage to the ECM.
1.1.5 Procedures
An arrow icon indicates a procedure.
Example:
z To change screen views:

1. Select View.
The dropdown menu displays.
2. Select an option from the menu.
The screen layout changes to the format you selected.
1.1.6 Hyperlinks
Hyperlinks, or links, that take you to other related articles, procedures, and illustrations are
available in electronic documents. Blue colored text indicates a selectable hyperlink.
Example:
IMPORTANT:
Read all applicable Safety Information before using this tool!
1.1.7 Tool Help

To display help topics for this tool, select a help option from the Help menu.
2
Chapter 2 Introduction
This manual is intended for multiple international markets and may include information and
procedures that are not applicable to your diagnostic tool.
This chapter introduces the basic features of the diagnostic tool, including the control buttons,
data ports, battery pack, and power sources. Your diagnostic tool is a specialized personal
automotive diagnostic solution that combines information with test instrumentation to help you
diagnose symptoms, codes, and complaints quickly and efficiently. There are three main
components to the system:
• Diagnostic Tool—central processor and monitor for the system
• Scan Module—wireless device for accessing vehicle data
• Scope Multimeter Module—device for sampling circuits and signals
This manual describes the operation of these three devices and how they work together to deliver
diagnostic solutions.
2.1 Features and Specifications

2.1.1 Diagnostic Tool

1— Audio Speaker
2— Battery Status Indicator LED (light emitting diode)
3— Microphone
4— Hard Drive Activity LED
5— Directional Buttons; left (), right (), up (), down ()
6— S (Shortcut) Button (special functions)
7— Enter Button
8— Camera (shutter) Button
9— Virtual Keyboard Button
10—Brightness Button
11—Power Button
Figure 2-1 Model D10 front view
3
Introduction Features and Specifications

1— Hinged Cover
2— USB (universal serial bus) Jacks (2)
3— Head Phone Jack
4— Microphone Jack
5— DC Power Supply Input Jack
Figure 2-2 Model D10 side view

1— Kensington Lock (standard security device connection, device not included)

2— Battery Compartment Cover
3— Collapsible Stand (closed)
4— Camera Lens
5— Docking Station Connection (not shown)
Figure 2-3 Model D10 back view
4
Technical Specifications
Item Description / Specification
Touch Screen Resistive Touch Panel
10.2 inch diagonal, LCD TFT
Display
1024 x 600 resolution WSVGA, 16 bit color
Processor Intel Atom Z530P 1.6GHz
Operating System Microsoft Windows Embedded Standard SP3
802.11 b/g/n Wireless
Communications
Wireless Bluetooth® 2.0 Technology
Lithium Ion Smart Battery Pack
Battery Approximate 4 hour run time
Approximate 4 hour charge time (with or without unit operating)
Power Supply Supply Rating; 19 VDC, 3.24A
DC Operating Voltage 10 to 32VDC
Width 13.23 in. (336.1 mm)
Height 8.07 in. (205 mm)
Depth 2.41 in. (61.3 mm)
Weight (including battery
pack without Scope 4.5 lb (2.04 kg)
Multimeter Module)
Weight (including battery
pack and Scope 5.1 lb (2.31 kg)
Multimeter Module)
Operating Temperature At 0 to 90% relative humidity (non-condensing)
Range (ambient) 32 to 113°F (0 to 45°C)
Storage Temperature At 0 to 70% relative humidity (non-condensing)
(ambient) –4 to 140°F (–20 to 60°C)
Operating Altitude Maximum 2000 m
Environmental This product is intended for indoor use only
Conditions This product is rated for Pollution Degree 2 (normal conditions)
5
Built-in Stand
The built-in stand extends from the back of the diagnostic tool to allow hands-free viewing. The
stand clips into the diagnostic tool for storage and pivots out so the display is at a 45 degree angle
when in use.
Power Sources
Your diagnostic tool can receive power from any of the following sources:
• Internal Battery Pack
• AC Power Supply
• Vehicle Power
• Docking Station (Optional)
Internal Battery Pack

The diagnostic tool can be powered from the internal rechargeable battery pack. A fully charged
standard battery pack provides sufficient power for about 4 hours of continuous operation. A LED
on the front of the diagnostic tool indicates the battery charge state.
AC Power Supply
The diagnostic tool can be powered from a standard AC outlet using the AC power supply. When
connected to the diagnostic tool, the AC power supply also recharges the internal rechargeable
battery pack.
Vehicle Power
The diagnostic tool can be powered from a standard 12VDC vehicle power port using the
diagnostic tool DC power port adapter. The DC power port adapter connects to the DC power
supply jack on the left side of the diagnostic tool.
Docking Station (Optional)

The diagnostic tool can be powered (when connected) by the optional docking station. When
connected to the docking station, the internal rechargeable battery pack is recharged. Contact
your sales representative for additional details.
6
Introduction Scan Module (wireless)
2.2 Scan Module (wireless)

Functional description

5

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1— Data cable connector

2— Memory card port (remove protective hand grip for access)
3— Bluetooth LED (green)
4— Communication issue LED (red)
5— Vehicle power LED (green)
6— Universal serial bus (USB) jack (remove protective hand grip for access)
Figure 2-4 Scan Module
Wireless Communication
The Scan Module is a wireless communications device that transmits vehicle data to the
diagnostic tool without a physical connection. A signal lost due to moving out of range
automatically restores itself when the diagnostic tool is brought closer to the Scan Module. The
Scanner sounds a tone when the signal is lost.
7
Communications ®
Wireless Bluetooth 2.0 Technology
USB Power 5V @ 500mA
Data Cable Connector
8V to 32V, Maximum 12 Watts
Power
Width 8.04 in. (204.3 mm)
Height 3.82 in. (97 mm)
Depth 1.66 in. (42.1 mm)
Weight 0.9 lb (0.408 kg)
(ambient) –4 to 140°F (–20 to 60°C)
Power Sources
The Scan Module operates on 12V or 24V vehicle power, which it receives through the data cable
connector. The Scan Module powers on whenever it is connected to an OBD-II/EOBD compliant
data link connector (DLC). For non OBD-II/EOBD compliant vehicles, the Scan Module can be
powered from a suitable power port on the test vehicle using the auxiliary power cable supplied
with your kit.
8
2.2.1 M4 Scope Multimeter Module
Functional Description

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1— Common (Ground) Jack
2— Channel 1 Jack
3— Channel 2 Jack
4— Channel 3 Jack
5— Channel 4 Jack
6— Auxiliary Connector (not visible in illustration)
7— USB Jack (under protective cover)
8— Diagnostic Tool Connection
Figure 2-5 Scope Multimeter Module, removed from diagnostic tool
Remote Operation
If needed, the M4 Scope Multimeter module can be removed from the diagnostic tool, then
connected to the diagnostic tool with a USB cable. This increases the range of mobility for the
diagnostic tool while monitoring signals on the test vehicle. Use the Type A/B USB cable, which is
provided with your kit, to make the connection. For additional information see, Using the M4
Scope Multimeter Remotely on page 91.
9
USB Power 5V @ 500mA
Width 6.75 in. (171.5 mm)
Agency Approval -
IEC 61010-1, UL Listed 61010-1 - Category 1
Rating
Width 6.75 in. (171.5 mm)
Height 5.1 in. (129.5 mm)
Depth 0.89 in. (22.6 mm)
Weight 0.66 lb (0.30 kg)
(ambient) –4 to 140°F (–20 to 60°C)
Power Sources
The Scope Multimeter Module operates on USB power (5V @ 500mA) supplied by the diagnostic
tool. Power is provided either through direct connection to the diagnostic tool, or through a USB
cable when the Scope Multimeter Module is separated from the diagnostic tool.
10
Chapter 3 Basic Operation and
Navigation
This chapter describes the basic operation, controls and navigation of the diagnostic tool.
3.1 Turning On/Off and Emergency Shutdown

The following sections describe how to turn the diagnostic tool on and off and how to perform an
emergency shutdown.
Before using the diagnostic tool, make sure the battery is fully charged or is connected to an
AC power supply. see Power Sources on page 6.
3.1.1 Turning On
Press the diagnostic tool Power button to switch the diagnostic tool on. The system boots up, then
opens the Home screen (Figure 3-2).
3.1.2 Turning Off

All vehicle communication must be terminated before shutting down the diagnostic tool. A warning
message displays if you attempt to shut down while the Scan Module is communicating with a
vehicle. Forcing a shut down while communicating may lead to ECM problems on some vehicles.
Exit the Scan Module before turning off.
Before turning the diagnostic tool off, it is highly recommended to back up personal and saved
data to a USB mass storage device on a regular basis to prevent loss in the event of system
corruption or hard disk drive failure.
z To turn off the diagnostic tool:

1. Navigate to the Home screen.
2. Select the Exit icon.
3. From the Windows desktop, open the Windows Start menu.
4. Select Turn Off Computer.
5. Select Turn Off in the dialog box.
The open programs close and the power turns off.
3.1.3 Emergency Shutdown

In case of emergency, press and hold the Power button for 5 seconds to force a shutdown.
11
Basic Operation and Navigation Controls and Indicators
3.2 Controls and Indicators

The external controls on the diagnostic tool are simple because most operations are controlled
through the touch screen. Touch screen navigation is menu driven, which allows you to quickly
locate the test, procedure, or data that you need through a series of choices and questions.
Detailed descriptions of the menu structures are found in the chapters for the various modules.
The following sections describe the external controls and features of the diagnostic tool.
3.2.1 Control Buttons

Name and location of control buttons:
Table 3-1 Diagnostic Tool control buttons
Name Button Description
A function button that provides a shortcut for

S (Shortcut) Button
capturing a screen image.
Moves the cursor or highlight on the display

Directional Buttons
screen up, down, right, or left.
Selects a highlighted item or returns the display

Enter Button
to the previous screen.
Operates the built-in camera. Press once to

open the application. The button then acts as a
Camera Button shutter to take a photograph of what is visible
on the screen. See Camera Operation on
page 20.
Keyboard Button Opens or closes the virtual keyboard.
Increases the screen backlighting in seven

Brightness Button incremental steps, then returns to the lowest
setting and repeats.
Power Button Turns the diagnostic tool on and off.
All other tool operations are controlled through the touch screen.
12
Basic Operation and Navigation Basic Navigation
3.2.2 LED Indicators

There are two light-emitting diodes (LEDs) on the front face of the diagnostic tool (see Figure 2-1
on page 3 for locations):
• Battery Status Indicator LED—this diagnostic tool uses three colors to show the battery and
power status as follows:
– Green indicates either a battery with a full or nearly full charge, or the diagnostic tool is
being powered by the AC Power Supply.
– Orange indicates a battery that is charging. An orange LED that fades on and off at three
second intervals indicates the diagnostic tool is in Standby mode.
– Red indicates a low battery (15% of capacity or less).
• Hard Drive Activity LED—illuminates when the central processing unit (CPU) is reading or
writing to the hard disk drive (HDD).
3.3 Basic Navigation
3.3.1 Starting the ShopStream Diagnostic Suite Program

The ShopStream Diagnostic Suite program is automatically started when the diagnostic tool is
turned on through the Windows “start up” folder function. After the program has started, the
ShopStream Diagnostic Suite Home Screen displays, see Home Screen Layout on page 14. The
application runs as a normal Windows program and it’s window can be minimized, resized and
closed like any other Windows program. To access the Windows desktop, minimize the program
window.
If the program is exited or closed, select the ShopStream Diagnostic Suite icon from the Windows
desktop to start the program.
Figure 3-1 ShopStream Diagnostic Suite desktop icon
NOTE:
i The ShopStream Diagnostic Suite can also be started from the Windows Start menu.
13
3.3.2 Home Screen Layout

The Home screen includes the diagnostic suite toolbar and the Windows toolbar. The Home
screen includes function icons, one for each of the primary diagnostic tool functions.
2
3
1. Function Icons
2. Toolbar
3. Windows Toolbar
Figure 3-2 Sample Home screen
14
3.3.3 Function Icons

The Function Icons configure the diagnostic tool for the type of test to be performed. Table 3-2 on
page 15 gives brief descriptions of the available icons, which operations are available depends
upon the individual configuration of your system. Use the stylus or your finger tip to select from the
icons.
Table 3-2 (sheet 1 of 2)

Name Icon Description
Configures the diagnostic tool to operate as

Scanner a scan tool. See Scanner Function on
page 26.
Allows you to perform generic OBD-II or

EOBD system tests without identifying the
OBD Direct
specific vehicle. See OBD Direct
Operations on page 72.
Opens a diagnostic database of specific

Guided Component
tests for the identified vehicle. See Guided
Test
Component Test Operations on page 80.
Configures the diagnostic tool to operate as

a lab scope, graphing multimeter, or digital
Scope Multimeter
multimeter. See Scope Multimeter
Operations on page 91.
Provides the information needed to make
repairs once you have made your
Repair Information diagnosis. The linked program varies by
region. See Repair Information on
page 120.
Identifies the test vehicle and organizes and
manages work in progress and service
Vehicle History
records. See Vehicle History Operations on
page 122.
Opens the organization system for saved

Data Manager data files. See Data Manager Operations on
page 128.
Opens the on-line help for the system. See

Help
Help Operations on page 153.
15
Table 3-2 (sheet 2 of 2)

Establishes and manages connections to
peripheral devices, such as the Scan
System Settings
Module. See System Settings Operations
on page 154.
Closes the diagnostic tool software and

Exit returns the display to the Windows desktop.
See Turning Off on page 11.
3.3.4 Toolbar
Operation of the icons located on the toolbar are described in the table below:
Table 3-3
Selecting this icon returns you to the Home

Home
screen from any test.
Selecting this icon opens and closes the

standard Windows toolbars at the top and
Desktop
bottom of the screen, which allows you
access to the Windows desktop.
Selecting this icon opens a menu that
Menu provides information and basic operations
and features for the current screen.
The currently identified vehicle is shown to
Change Vehicle the right of the icons, selecting allows you to
change the identified test vehicle.
Selecting the icon opens an editable

View Record
worksheet of vehicle records.
Indicates the connectivity status of the Scan

Module.
Hardware Status
Indicates the connectivity status of the
Scope Multimeter.
Menu Options
The Menu icon on the Toolbar at the base of the display screen opens a list of basic operations
and features. The list of options varies depending upon which module, or tool function, is active.
Selecting a menu item opens a submenu of choices, and some submenus also open an additional
menu. A right arrowhead () indicates additional choices are available. Touch an item to select
it. The following Menu options are available from the Home Screen:
• Safety Information—opens the Important Safety Instructions document.
• Help—allows you to view supporting documentation, selecting opens a submenu.
16
Safety Information
Selecting Safety Information opens a PDF copy of the Important Safety Instructions that are
included in your diagnostic tool kit. The Important Safety Instructions document should be read
and understood prior to using the diagnostic tool.
Help
A variety of utilities and additional resources are available through the Help menu. Basic menu
options, which are available for all modules, include:
• User Manual
• Version Info
• Activation Status
User Manual
This option opens this document, which provides overall navigation and operation information for
the diagnostic tool.
Version Info
This option opens a window showing the version of the software and a copy of the Software
License Agreement. Select OK to close the window.
Activation Status
This option opens a dialog box with version and licensing details for the system, and activation
status for the diagnostic tool and all other modules.
3.3.5 Windows Toolbar

This is the standard Windows toolbar. Your diagnostic tool is a fully functional personal computer
based on the Windows Embedded Standard operating system. Refer to Microsoft documentation
for additional information.
Windows System Tray ShopStream Diagnostic Suite Programs

The Windows system tray may contain standard Windows application icons (e.g. Wireless
Network Connection Status, Audio volume, etc) and specialized application icons designed for
use only on this diagnostic tool (e.g. ShopStream Update Tool and Virtual Keyboard). Refer to
Microsoft software documentation for additional information on the standard Windows
applications. For additional information on the ShopStream Update Tool and Virtual Keyboard,
see:
ShopStream Update Tool - ShopStream Update Tool (SST) on page 172
Virtual Keyboard - Virtual Keyboard on page 18
17
Basic Operation and Navigation Virtual Keyboard
3.4 Virtual Keyboard

The Virtual Keyboard allows you to type characters and key in information to complete form and
data entry fields, similar to a physical keyboard.
The Virtual Keyboard is normally running in the Windows background and can be opened by
pressing the Virtual Keyboard button on the diagnostic tool. The program can be accessed as
follows:
• Virtual Keyboard button on the diagnostic tool control panel - opens the Virtual Keyboard
• Virtual Keyboard icon in the Windows system tray - opens the Virtual Keyboard menu
Menu options include:
- Hide Virtual Keyboard - minimizes the keyboard
- Close Virtual Keyboard - closes the Virtual Keyboard program
- Show Virtual Keyboard - displays the keyboard
- Settings - opens the Virtual Keyboard settings window (Figure 3-5)
- About - displays the Virtual Keyboard program software version number
• Virtual Keyboard program selection from the Windows “All Programs” or “Startup”
menus - starts the Virtual Keyboard program and adds the Virtual Keyboard icon to the
Windows system tray
NOTE:
i As an alternative, you can connect a USB keyboard to the diagnostic tool and use it to key in
information.
Figure 3-3 Virtual Keyboard button and system tray icon
18
Basic Operation and Navigation Virtual Keyboard
1. Settings icon - opens the Virtual Keyboard settings window (Figure 3-5)
2. Expand icon - expands the Virtual Keyboard to full display (press again to return to
standard display)
3. Top - moves the keyboard to top of screen
4. Close - closes the keyboard
5. Bottom - moves the keyboard to bottom of screen
Figure 3-4 Virtual Keyboard (shown expanded)
NOTE:
i The Virtual Keyboard can be set to open automatically, when a data field or form is selected in
certain applications. See the Settings window (Figure 3-5) for selection options.
Figure 3-5 Virtual Keyboard settings window
19
Basic Operation and Navigation Camera Operation
3.5 Camera Operation
3.5.1 Operating the Camera
Figure 3-6 Camera button
A single press of the Camera button on the front of the diagnostic tool activates the camera. With
the camera active, the touch screen becomes the view finder and is also used for reviewing
photographs that are taken. Icons on the touch screen are used to operate the camera. The icons
change depending on which camera function is active:
Table 3-4 Camera icons (sheet 1 of 2)
Acts as a shutter to take a photograph of what is

Photo visible in the view finder, which is the left-hand
portion of the screen.
Opens a thumbnail gallery of recently taken

Gallery
pictures.
Closes the camera application and returns to

Exit
the previous screen.
Displays after a picture is taken. Selecting

OK saves the photograph and returns to the view
finder.
Displays after a picture is taken and in Gallery

Delete mode. Selecting discards the photograph and
returns to the previous screen.
Displays in Gallery mode. Selecting returns to

Back
the previously viewed screen.
20
Basic Operation and Navigation Changing the Units of Measurement
Table 3-4 Camera icons (sheet 2 of 2)

Displays in Gallery mode. Selecting opens the

Previous
picture prior to the current image in the gallery.
Displays in Gallery mode. Selecting opens the

Next
picture after the current image in the gallery.
z Taking pictures:
1. Press the Camera button.
The camera screen opens and the Camera button now controls the shutter.
2. Focus the image to be captured in the view finder.
3. Press the Camera button, or select the Photo icon.
The view finder now shows the captured picture.
4. Select OK to save the image, or Delete to delete it.
The view finder is live and the Camera button is the shutter, repeat steps 2, 3, and 4 to take
additional pictures.
5. Select Exit from the live view to close the camera application.
3.5.2 Viewing Pictures

Photographs are stored on the hard drive and can be retrieved two ways:
From the Diagnostic Suite; select Data Manager from the Home screen, then open the Camera
Folder.
From the desktop; select My Documents > ShopStream > Camera Folder.
3.6 Changing the Units of Measurement

The Diagnostic Suite units of measurement can be changed for temperature, vehicle speed, air
pressure and other pressure readings. Choose between US customary or metric units of measure.
z To change the units of measurement:

1. Select Scanner..
2. Select the Menu icon from the lower toolbar.
3. Select Tools > Units Setup..
21
Basic Operation and Navigation Wi-Fi Setup
Figure 3-7 Menu icon
The Units setup dialog box opens.
Figure 3-8 Units Setup screen
4. Use the dropdown menus to select the desired value for each item.
5. Select Accept to close the dialog box and apply the changes.
3.7 Wi-Fi Setup

The diagnostic tool uses Windows® XP embedded system software. Wi-Fi connection is
controlled through the Windows operating system.
The Wi-Fi connection instructions shown here are intended for quick reference only. For Wi-Fi
related instructions / troubleshooting that are outside the scope of these instructions, visit
Windows online support.
Wi-Fi connection allows you to:
• Access the Internet using the Windows web browser.
• Use built-in ShopStream Diagnostic Suite Repair Information applications (e.g. SureTrack®,
etc). Note: Repair Information applications are not available on all models, are optional and
vary by model.
• Receive diagnostic software updates
• Receive important product messages.
22
Basic Operation and Navigation Connecting to Wi-Fi
Connecting to Wi-Fi
NOTE:
i Whenever the diagnostic tool is turned on, Wi-Fi will automatically try to connect to a network.
1. Turn on the diagnostic tool and allow Windows to bootup, then allow the ShopStream
Diagnostic Suite software to open.
After bootup if Wi-Fi is not automatically connected you may notice a pop-up message at the
System Tray (lower right side). This message indicates Wi-Fi is not connected (shown below). The
Wi-Fi icon in the System Tray will also display a red “X” (shown below).
Wireless networks detected

One or more wireless networks are in range of this computer.
To see the list and connect, click this message.
2. To connect to a network, click the pop-up message, or the Wi-Fi icon in the System Tray.
The wireless network connection window opens (shown below).
My wireless connection 1
Connect
3. Choose your Wireless Network from the list of available networks, then select Connect.
NOTE:
i A password is required when choosing a protected network.
A wireless network connection progress window displays as the connection is being made.
23
Basic Operation and Navigation Printing / Printer Setup
4. After the connection is successfully made, close the network connection window.
Notice the Wi-Fi icon in the System Tray will display as Connected (shown below).
The diagnostic tool is now connected to the Wi-Fi network.
NOTE:
i Wi-Fi performance varies depending on your wireless network equipment and ISP.
3.8 Printing / Printer Setup

Selecting Print opens a standard Windows Print dialog box.
To print, a printer must installed and set as the system default printer.
NOTE:
i The factory default printer setting is (.XPS file format). From the standard Windows print dialog
box, you can name the file and specify the location that it is saved to. The file can then be viewed
onscreen using the Windows XPS Viewer.
Figure 3-9 Typical Print dialog box
The following is intended as a basic printer setup instruction only. Printer setup will vary. For
specific instructions and details, refer to your printer setup information and the online Windows
printer setup help information.
24
Basic Operation and Navigation Printing / Printer Setup
3.8.1 USB Printer Setup

1. Turn the printer on.
2. Connect the USB cable from the printer to the diagnostic tool.
3. Windows should automatically detect and install the printer.
4. Follow the onscreen instructions to install the printer and then set the printer as the default
printer. See Default Printer Setting on page 25.
If the printer driver files are not automatically installed, you will have to manually install the printer
driver files. Printer driver files may be supplied with the printer (e.g. CD or memory stick), or check
the printer manufacturer’s website to download the files. Follow the manufacturer’s instructions for
driver installation.
3.8.2 Add Printer Wizard (network printer connection)

NOTE:
i Use this procedure if you not directly connecting the printer with a USB cable to the diagnostic
tool.
1. Turn the printer on.

2. Select Start from the Windows desktop.
3. Select Printers and Faxes from the systems menu (right side).
4. Select Add Printer.
The Add Printer Wizard opens.
5. Follow the onscreen instructions to install the printer and then set the printer as the default
printer. See Default Printer Setting on page 25.
If the printer driver files are not automatically installed, you will have to manually install the printer
driver files. Printer driver files may be supplied with the printer (e.g. CD or memory stick), or check
the printer manufacturer’s website to download the files. Follow the manufacturer’s instructions for
driver installation.
3.8.3 Default Printer Setting

To set a default system printer:
1. Select Start from the Windows desktop.
2. Select Printers and Faxes from the systems menu (right side).
3. Select (double-click) the printer you want to set as the default printer from the list of installed
printers.
The printer status window opens.
4. Select Printer from the toolbar menu.
5. From the menu, select “Set as default printer”. When set, a check mark is displayed next to
the option.
6. Close the printer status window.
25
Chapter 4 Scanner Function
The Scanner function allows your Diagnostic Tool to communicate with the electronic control
modules (ECMs ) of the vehicle being serviced. This allows you to perform tests, view diagnostic
trouble codes (DTCs), and view live data parameters from various vehicle systems such as the
engine, transmission, antilock brake system (ABS) and more.
This section includes information and instructions on the following topics:
Demonstration Program - learn the basics, using the built-in demonstration program
Basic Operation and Navigation - become familiar with Scanner icons and menu navigation
Scanner Operation - follow along with step-by-step basic vehicle scanning operations
Stopping Communication and Exiting the Scanner - review important Scanner exiting
procedures
4.1 Demonstration Program

A Scanner demonstration program is provided to help you to become familiar with Scanner
operations, without connecting to a vehicle. Sample data and test results are provided to help you
learn the menus and basic operations.
IMPORTANT:
Do not connect the Scan Module to a vehicle while using the Demonstration mode.
z Using the demonstration program:

1. From the Home screen, select the Scanner icon to open the manufacturer menu.
The manufacturer menu includes all makes for which Scanner information is available. There
is also a Demonstration icon included in the list.
Figure 4-1 Sample demonstration selection
26
Scanner Function Basic Operation and Navigation
2. Select the Demonstration icon.

A menu of demonstration choices now displays:
– US Domestic—contains actual vehicle data
– OBD Training Mode—provides simulated data for an OBD-II/EOBD vehicle that allows
you to access any of the standard functions.
3. Select either option and a confirmation message displays.
4. Select OK to load the selected database.
5. Follow the on-screen instructions and select as needed until the Systems menu displays.
6. Select from any of the systems listed, then select from the submenus.
4.2 Basic Operation and Navigation

This section describes the basic menus, controls and navigation of the Scanner function and
select scanner tests.
4.2.1 Screen Messages

Screen messages appear when additional input is needed before proceeding. There are three
types of on-screen messages; confirmations, warnings, and errors.
• Confirmation Messages - Confirmation messages inform you when you are about to perform
an action that cannot be reversed or when an action has been initiated and your confirmation
is needed to continue. When a user-response is not required to continue, the message
displays briefly before automatically disappearing.
• Warning Messages - Warning messages inform you when completing the selected action
may result in an irreversible change or loss of data.
• Error Messages - Error messages inform you when a system or procedural error has
occurred. Examples of possible errors include a disconnected cable or a peripheral, such as
a printer, is powered off.
4.2.2 Making Selections

The Scanner interface is a menu driven program that presents a series of choices one at a time.
As you select from a menu, the next menu in the series displays. Each selection narrows the focus
and leads to the desired test. Use your fingertip or the stylus to make menu selections.
27
4.2.3 Scanner Screen Layout

The Scanner screens typically include three sections (Figure 4-2):
1— Scanner Toolbar
2— Main Body
3— Lower Toolbar
Figure 4-2 Scanner screen layout
Scanner Toolbar
The Scanner toolbar contains a number of icons that allow you to configure the displayed data and
to exit. The table below provides a brief explanation of the Scanner toolbar icon operations:
Table 4-1 Scanner toolbar icons (sheet 1 of 2)
Closes the current test and returns you

Exit
to the menu.
When available, returns to the

Back
previously viewed screen.
Allows you to select which parameters

Custom
are displayed on the screen.
Allows you to set an alarm on certain

Alarms data parameters when the signal goes
above or below the alarm setting.
Allows you to adjust the display

Properties characteristics for all of the data
screens.
Allows you to simultaneously view up

Graph View
to 16 data graphs at a time.
28
Table 4-1 Scanner toolbar icons (sheet 2 of 2)

Saves a copy of the current frame of

Save data that can be viewed using Data
Manager.
Opens a standard Windows Print

dialog box for saving a print copy of the
Print
current frame of data. See Printing /
Printer Setup on page 24.
Opens a dropdown menu of the

More
additional options shown below.
Switches the scale values, displayed

Scale along the left-hand side of the graphs,
on and off.
Switches the sweep values, displayed

Sweep
at the base of the graphs, on and off.
The Scanner toolbar is used to configure certain aspects of the displayed data and to exit. The
following sections explain how to use the toolbar.
Custom
The Custom icon on the Scanner Toolbar is used to determine which specific parameters display.
Minimizing the number of parameters on the data list allows you to focus on any suspicious or
symptom-specific data parameters. You can add or remove most parameters from the list. Any
parameter that has a lock icon next to it cannot be removed from the list.
IMPORTANT:
Limiting the number of parameters that display allows for a faster refresh rate of the data. A
smaller data lists also reduces the amount of memory used for saved files.
z To create a custom data list:

1. Select Custom on the Scanner Toolbar.
The parameter selection dialog box with all of the parameters selected opens (Figure 4-3).
2. Select the Deselect All icon to clear the highlights from the screen.
3. Create a custom data list by selecting the parameters to be included. Highlighting indicates a
parameter that displays, parameters that are not highlighted do not display.
29
Figure 4-3 Sample custom configuration screen
Keep the following in mind when configuring a custom data list:

– Gesture scroll if the list of parameters is longer than what is shown on the screen.
– Use the Select All icon to display the complete list.
– Use the Deselect All icon to remove all the currently selected parameters from the list.
– Select individual parameters to highlight and include them in the list.
– Select individual highlighted parameters to remove them from the list.
– Use the Cancel icon to return to the data display.
4. Once all desired parameters have been selected, return to the data list:
– Use the List View icon to return to a data screen in PID List format.
– Use the Graph View icon to return to a data screen in Graph View format, see Graph View
on page 32 for details.
NOTE:
i Graph View is only available when 16 or fewer parameters (the number that can display on a
single screen) were selected for the custom list. Make sure that no more than 16 parameters are
highlighted if the screen displays a single graph when the Graph View icon is selected.
Alarms
Alarms are visual indicators alongside a parameter in the data display list that change color to
show the signal status. A green alarm indicates on, a gray alarm indicates off. Only digital
parameters, those with a range limited to two states, can have alarms. Parameters with
continuous ranges, such as variable voltage and pressure values, cannot have alarms. The alarm
indicator assignments remain as selected until you exit the data list:
z To configure alarm settings:

1. Select the Alarms icon on the Scanner Toolbar.
The Alarm List dialog box opens.
2. Check the parameters that you want to show alarms.
3. Select Save.
30
Alarm indicators now appear next to the selected parameters in the Data List (Figure 4-4).
Figure 4-4 Sample alarm indicators
NOTE:
i Alarms can only be set for certain parameters. If the Alarm List dialog box is empty, no parameters
are available and alarms cannot be set.
Properties
The Properties icon on the Scanner Toolbar is used to configure certain characteristics of the
parameter graph display. Selecting opens a Properties dialog box that allows you to adjust colors,
settings, and sweep (Figure 4-5).
Figure 4-5 Sample properties dialog box
31
Selecting either color option, Edit Plot Color or Edit Background Color opens a standard color
selection dialog box. Select a color, then select OK to close the dialog box.
The Show Grid icon is used to switch a background grid pattern on the data graphs on and off:
• To switch the grid on; select to highlight Show Grid, then select Accept.
• To switch the grid off; select Show Grid twice so it is not highlighted, then select Accept.
The Samples After Trigger setting determines how many data samples are recorded following a
triggering event. The highlighted samples icon indicates the number of frames that are included in
the recording after a triggering event.
The sweep options let you choose the amount of data that displays across the graph. Values are
in sample points, or frames of data. A frame of data equals one complete transmission of the serial
data by the electronic control module.
Graph View
Graph View allows you to simultaneously display up to 16 parameter graphs (Figure 4-6). The
graphs must first be opened in the data list in order to be included when Graph View is selected
from the toolbar. The display defaults to a single graph if more than 16 graphs are open when the
toolbar icon is selected. Should this happen, return to the data list and close some of the graphs.
A toolbar in Graph View allows you switch scale and sweep values on and off, and to return to the
List View. The Data Buffer toolbar at the base of the screen remains active.
NOTE:
i The screen does not scroll in Graph View mode, it adjusts to show only the selected parameters.
Figure 4-6 Sample Graph View screen
Graph View mode can also be engaged from the custom data list configuration screen. Refer to
Custom on page 29 for details.
32
Save
The Save icon is used to record movies of vehicle datastream values. Saved files can be helpful
when trying to isolate an intermittent problem or to verify a repair during a road test.
z To save a movie:
• Select Save.
A save movie dialog box displays while data is being saved. The movie is saved when the
message box disappears.
Figure 4-7 Sample save dialog box
To open saved Scanner data files, from the Home screen select Data Manager > Scanner Data
Folder, see Scanner DataViewer Operation on page 141.
Print
Selecting Print from the toolbar opens a standard Windows Print dialog box. See Printing / Printer
Setup on page 24.
NOTE:
i Saved print files cannot be viewed using the Data Manager, they can only be opened into an
internet browser.
z To open a saved print file:

1. Minimize the Diagnostic Suite to view the desktop.
2. From the desktop select My Documents > ShopStream > Scanner Data Folder.
3. Locate the file you wish to view.
4. Double select the file to open it.
The internet browser and file open.
33
More
Whenever the More icon appears on the toolbar it indicates that there are additional options
available. Selecting the More icon from the Scanner toolbar opens a dropdown menu that offers
two choices that only apply to data graphs:
• Scale
• Sweep
Scale
The Scale option switches the scale values, displayed along the left-hand side of the data graphs,
on and off (Figure 4-8). The dropdown menu closes once a selection is made.
Figure 4-8 Sample data graph scales
Sweep
The Sweep option switches the sweep values, displayed below the data graphs, on and off
(Figure 4-9). The dropdown menu closes once a selection is made.
34
Figure 4-9 Sample data graph sweep
Main Body
The main body of the screen varies depending on the stage of operation. The main body can show
vehicle identification selections, the main menu, test data, instructions, troubleshooting
information, controls, and other diagnostic information.
35
Lower Toolbar
Whenever communication is established with a vehicle, the Scanner continuously records data
transmitted by the ECM in the data buffer. The toolbar below the main body of the screen contains
the icons for navigating the buffered data and other options (Table 4-2).
Table 4-2 Data buffer toolbar icons
Snapshot Arms the software to take a snapshot of vehicle data
Go To Start Moves to the first frame in the data buffer
Suspends data capture and changes to show the

Pause
Play icon
Starts or resumes data capture and changes to show

Play
the Pause icon
Go To End Moves to the last frame in the data buffer
Clear Erases data in the data buffer
Step Back Moves to the previous frame in the data buffer
Frame Counter Indicates the data buffer frame currently displayed
Step Forward Moves to the next frame in the data buffer
Increases the magnification by decreasing the sweep

Zoom In
of the graph
Decreases the magnification by increasing the

Zoom Out
sweep of the graph
Use the slider in the middle of the toolbar to quickly move through paused data.
Figure 4-10 Sample data buffer slider
36
4.2.4 Menu Options

The Toolbar Menu icon at the base of the screen opens a menu near the top of the display.
Figure 4-11 Sample Scanner Menu icon options
The following Menu options are available:

• File—allows you to print or save the data being viewed.
• Tools—allows you to perform certain maintenance operations and adjust tool settings.
• Help—allows you to view supporting documentation.
File
Use to print or save a copy of the data currently being viewed. Menu options include:
• Save—opens a submenu with these options:
– Screenshot—saves a graphic image of the current screen.
– Collected Data—saves a recording of all the data currently in the buffer plus the number
of frames designated after the trigger event (see Properties on page 31).
• Print—opens a submenu with these options: (see Printing / Printer Setup on page 24)
– Screen—sends the current screen image to a printer.
– Troubleshooter—prints the full text of the troubleshooter topic shown in the main body.
Selecting an option opens a Windows Print dialog box for printing or saving the file.
Tools
This option allows you to adjust tool settings to your personal preferences. Selecting Tools opens
a menu with two options:
• Units Setup
• Display BEN
37
Units Setup
The units of measurement can be changed for temperature, vehicle speed, air pressure and other
pressure readings. Choose between US customary or metric units of measure.
z To change the units setup:

1. Select Tools > Units Setup.
The Measurement Units Setup dialog box opens.
Figure 4-12 Sample Units Setup screen
2. Use the dropdown menus to select the desired value for each item.
3. Select Accept to close the dialog box and apply the changes.
Display BEN
Selecting opens a screen with the Balco Engine Number (BEN) of the currently identified vehicle.
The BEN is used internally for data coordination, and you may be asked to provide to a Customer
Care representative for troubleshooting communication problems.
Help
A variety of utilities and additional resources are available through the Help menu:
• User’s Manuals
• About Scanner Hardware Version
• About Scanner
The User Manual, Version Info, and Activation Status options are the same as explained
previously, see Menu Options on page 37 for details. Other options are explained below.
38
User’s Manuals
This option opens a menu of additional support documentation, such as vehicle communication
software manuals, available to assist in your diagnosis. These manuals provide connection
information, detailed test procedures, and other resource material for specific vehicles.
Figure 4-13 Sample User’s Manuals menu
Select Exit to close the Help module and return to the Scanner.
About Scanner Hardware Version

This option opens a dialog box showing the hardware version and other details about the Scanner
module. A Copy to Clipboard icon allows you to paste the information to a document or e-mail.
About Scanner
This option opens a dialog box that shows the software version and other Scanner module details.
A Copy to Clipboard icon allows you to paste the information to a document or e-mail.
39
Scanner Function Scanner Operation
4.3 Scanner Operation

The Scanner function communicates with vehicle control modules, to provide you with DTCs,
parameter data (PIDs), applicable functional tests, and troubleshooting information.:
z Basic Scanner Operation Steps
NOTE:
i Menus, options and procedures may vary by vehicle.
1. If needed, turn the diagnostic tool on.

2. Connect the data cable to the vehicle and to the Scan Module. Note: The wireless Scan
Module must be paired to the diagnostic tool to communicate. See Pairing The Scan Module
on page 60.
3. Turn the vehicle ignition switch on.
4. Select Scanner from the Home screen.
5. Depending on the vehicle, Instant ID may occur. See Instant ID on page 41 for additional
information.
a. If Instant ID is not supported, after selecting vehicle year and make, choose Auto or
Manual ID and enter the vehicle information at the screen prompts to continue.
6. Select a System to test. Note: If the Scan Module is not connected, an onscreen message
may appear providing connection instructions.
7. Select a Test to be performed.
Note: The above information applies to most OBD-II vehicles. Not all vehicles support Instant ID.
4.3.1 Connecting the Scan Module

The Scan Module is a wireless device that is connected (using the vehicle data cable) to the
vehicle and transmits vehicle data to the Diagnostic Tool. To use the Scanner function the Scan
Module must be paired with the Diagnostic Tool. If the Scanner tries to communicate with the
vehicle and the Scan Module is not connected to the vehicle, a Connect Data Cable confirmation
screen will display. For Scan Module connection and operation information, see Pairing The Scan
Module on page 60.
4.3.2 Vehicle Identification

Connection of the data cable and Scan Module to the diagnostic tool and vehicle DLC is required
for Scanner testing.
Vehicle identification is the initial step in using the Scanner function. Once vehicle identification
information is entered it is saved in Vehicle History and can be selected again for later use to save
time when testing the same vehicle.
NOTE:
i Menus options and procedures may vary by vehicle.
40
Instant ID
Instant vehicle identification is a built-in (default) Scanner feature that will save you time when
identifying a vehicle, by automatically communicating with the vehicle to complete the vehicle
identification process. Depending on the vehicle, Instant ID may occur automatically and only ask
you to confirm the vehicle, or additional screen prompts may be displayed to enter vehicle
information.
To complete the Instant ID process and continue, select Continue from the vehicle confirmation
screen.
Manual ID
If Instant ID is not supported, the vehicle identification must be manually entered. The vehicle
identification sequence is menu driven, follow the screen prompts to enter the vehicle information.
To complete the Manual ID process and continue, select Continue from the vehicle confirmation
screen.
z Identifying a vehicle:
1. Select the Scanner from the Home screen.
A list of vehicle manufacturers (make) displays (Figure 4-14).
Figure 4-14 Manufacturer list (typical)
2. Select a manufacturer from the list.

A model year menu displays.
NOTE:
i You can limit the number of manufacturers that appear on the list by selecting Configure
Favorites from the toolbar. See Creating a Favorites List on page 81 for details.
3. Select the vehicle year.

A list of vehicle types or models displays. Several selections may be required to identify the
vehicle type and model, follow the screen prompts and enter the required information.
41
A confirmation page showing the identified vehicle displays once all the required data has
been entered. Review the information to make sure it is correct.
4. Select OK.
Alternative Vehicle Identification

Occasionally, you may try to identify a test vehicle that the Scanner does not recognize, the
database does not support, or has some unique characteristics that prevents it from
communicating with the Scanner. In these instances, there is an alternate choice that allows you
to establish communication with the vehicle:
• OBDII/EOBD Function—this function allows you to connect to the OBDII equipped vehicle
and perform basic OBD-II or EOBD diagnostic functions, see OBD Direct Operations on
page 72 for additional information.
4.3.3 Vehicle System Selection
z Selecting a vehicle system:

1. After the vehicle has been identified, a list of available systems for testing displays
(Figure 4-15). Select a system to continue.
Figure 4-15 Systems menu
42
Code Scan
NOTE:
i Depending on the vehicle, the Code Scan option may be available from the systems menu
(Figure 4-16).
Figure 4-16 Systems Menu - Code Scan
Code Scan is used to scan all available vehicle control modules for DTC’s at once. This time
saving feature displays the following information progressively as the modules are scanned.
• The total number of systems detected
• A summarized list of modules detected with DTCs totals for each
• Individual system module reports that include a list of the DTCs set, the DTC common
replaced parts graph and a direct link to SureTrack® Fix It! information for each specific DTC.
For additional information on SureTrack, the Fix It! and common replaced parts graph features
see SureTrack on page 163.
NOTE:
i SureTrack information is optional, and is displayed when SureTrack is activated and if data is
available for a selected DTC.
43

Figure 4-17 Code Scan Features
1— SureTrack Common Replaced Parts Graph

2— Code Scan Summary
3— Progressive status indicator
4— Systems Summary List (with DTC totals)
5— Individual System DTC Reports
6— SureTrack Fix It! icon
Edit Code Scan Report Shop Information

To edit the Shop Information displayed on the Code Scan Report header, see Shop Information on
page 159.
Hide / Show Code Scan Report Timestamp

See Code Scan (Timestamp) on page 160.
44
Printing the Code Scan Report

Select Print from the toolbar to print the Code Scan Report.
To install a printer, see Printing / Printer Setup on page 24.
Figure 4-18 Printed Code Summary Report
Clear All Codes Read by Code Scan

Selecting Clear All Codes Read by Code Scan erases all DTCs from all vehicle system modules
that were read by Code Scan.
45
4.3.4 Vehicle Test Selection
z Selecting a vehicle test:

1. After a system is selected and the Scanner establishes communication with the vehicle, the
Scanner Main menu displays available tests. Select a menu item to continue.
Figure 4-19 Scanner Main menu
Main menu options vary slightly by year, make, and model. The main menu may include:
• Data Display— displays data parameter information from the vehicle electronic control
module (ECM). Selecting may open a submenu of viewing options.
• Codes Menu—displays diagnostic trouble code (DTC) records from the vehicle electronic
control module. Selecting may open a submenu of viewing options.
• Clear Codes—erases DTC records and other data from the ECM. This selection is found on
a Codes submenu for some models.
• Functional Tests—provides specific subsystem and Guided Component Tests. The tests
vary depending on the manufacturer and model.
• Actuator Tests—similar to functional tests, checks the operation of certain actuators, such as
solenoid valves and relays.
• Memory Resets—allows you to reprogram adaptive values for certain components after
making repairs. Selecting opens a submenu. These options are found on the Functional Tests
Menu for some models.
• System Tests—provides specific subsystem testing. Performing these tests is similar to
functional tests.
• Generic Functions—lets you access certain available Generic OBD II functions from a
proprietary menu (1996 and newer vehicles only).
• Troubleshooter—provides step-by-step procedures, integrating parameter data and
retrieving trouble codes when appropriate, for specific symptoms of the identified vehicle.
46
Codes Menu
This selection may appear as Codes, Codes Menu, Codes Only, Codes (No Data), or something
similar on the menu. Selecting opens a list of data parameter viewing options that may include:
Display Codes
Selecting opens either a list of diagnostic trouble codes (DTCs) stored in the selected electronic
control module (ECM), or a submenu of DTC viewing options. Submenu options may include:
• Trouble Code Information—opens a list of codes in ECM memory.
• History Codes—opens a list of codes whose symptoms are not currently present. History
codes indicate an intermittently occurring problem.
• Failed This Ignition—opens a list of codes that set during the current ignition cycle.
• MIL SVS or Message Requested—displays ECM requests to light the malfunction indicator
lamp (MIL) or service vehicle soon (SVS) lamp, or display a driver information alert.
• Last Test Failed—displays a complete list of failed tests.
• Test Failed Since Code Cleared—displays a list of tests that failed since the last time codes
were cleared from ECM memory.
If SureTrack® (optional) is active and data is available for a selected DTC, additional
troubleshooting information from SureTrack (e.g. Common Replaced Parts data (Figure 4-20),
Real Fix and Related Fixes) will also be available. For additional information about using
SureTrack, see SureTrack on page 163.
A code list includes the DTC, a brief description, and a SureTrack Fix It! icon that opens a
submenu allowing you additional information about the DTC (Figure 4-20).
Figure 4-20 Sample code list and SureTrack information
47
Clear Codes
The Scanner clears trouble codes from the ECM memory on some vehicles. If this function is not
available on the test vehicle, Clear Codes does not appear as a menu option.
z To clear codes:
1. Select Clear Codes from the Codes Menu.
A confirmation message displays.
2. Make sure any conditions shown on the confirmation message are met, then select Yes.
A “codes cleared” message displays once the operation is complete.
3. Select Continue to return to the Codes Menu.
Freeze Frame/Failure Records

This selection displays the DTC that was set, along with corresponding data, when the ECM
commanded the malfunction indicator lamp (MIL) to turn on.
DTC Status
This selection allows you to view the records of a particular DTC.
z To check DTC status
1. Select DTC Status from the Codes Menu.
The DTC Status entry field displays and the virtual keyboard opens (Figure 4-21).
2. Use the virtual keyboard to enter the characters of the DTC.
3. Select the virtual keyboard Backspace icon if needed to erase a character.
4. Select the virtual keyboard Return key once all the code characters are entered.
Figure 4-21 Sample DTC Status entry field
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The DTC status report displays (Figure 4-22).
Figure 4-22 Sample DTC status report
5. Select Exit to return to the DTC status entry screen.

6. Select Exit again to return to the Codes menu.
Data Display
Depending upon the test vehicle, this selection may appear as Data, Data Display, Data Only,
Data (No Codes), or something similar. All are similar. Selecting has one of the following results:
• A submenu of data viewing choices displays.
• Vehicle data displays.
A submenu displays when more than one data viewing mode is available on the identified vehicle.
On some models, the engine must be started or cranked before data can be displayed. For these
models, a “Waiting to Communicate” message displays if the engine was not cranked or started.
Data Screens
When a Data selection is made, the screen displays the data list for the selected module.The
items available for any electronic control module vary from one vehicle to another.
Data is presented in a 2-column format. An abbreviated parameter name is at the left of each
column and its value is at the right edge of the column. Parameters display in the order that they
are transmitted by the ECM, so expect variation between vehicles.
Gesture scrolling allows you to quickly move through the data list. Simply touch the screen and
drag your finger up or down to reposition the parameters being displayed. Position bars
momentarily appear to the right of each column to indicate the position of the current screen in
relation to the entire list as you scroll. Each column of parameters scrolls independently of the
other column. Figure 4-23 shows a typical data screen.
49

1— Graph icon
2— Parameter name
3— Parameter value
Figure 4-23 Sample data screen
Data Graphs
Select the Graph icon to open a data graph for that parameter (Figure 4-24). Selecting a
parameter for graph view moves it to the top of the list. Select the Graph icon again to close the
graph for that parameter and return to a data list view.
Figure 4-24 Sample graph view
50
The icons that display on each data graph allow you configure settings for the selected graph only:
Table 4-3 Data graph icon operations
Select to expand the graph to fill the entire screen,

Expand/Collapse select again to collapse the graph to the standard
view.
Select to open the Graph Properties dialog box,

Graph Properties which allows you to set triggers for recording a
snapshot and to adjust the scale.
Triggers
Triggers establish threshold values, an upper limit and a lower limit, for recording a data snapshot.
A snapshot allows you to closely evaluate conditions that caused the triggering event.
When a snapshot is taken, the Scanner captures additional data after the trigger point is detected,
data collection pauses, and the buffered information is automatically saved as a movie. This gives
you a complete picture of what was happening before the fact, what occurred at the trigger point,
and what happened after the fact.
Data collection is paused following a trigger event. Select the Play icon to resume viewing live
data. A vertical line now appears on each of the data graphs to indicate the triggering point. The
trigger line on the parameter that triggered the snapshot is a different color than those on the other
graphs. This makes it easy to determine which parameter caused the trigger when triggers are set
for multiple parameters.
z To adjust the amount of data collected after a trigger:

1. Select the Properties icon on the Scanner toolbar to open the dialog box.
2. Highlight one of the Samples After Trigger options:
3. Select the Accept icon to close the dialog box.
NOTE:
i You can also adjust the amount of data collected after a triggering event using the Properties icon
on the Scanner toolbar. See Properties on page 31 for additional information.
z To set triggers and record a snapshot:

1. Select the Graph Properties icon on the parameter graph you wish to set triggers on.
The Graph Properties dialog box opens.
2. From the Graph Properties dialog box, select Triggers On.
A check mark appears in the box and the Min and Max fields activate (Figure 4-25).
3. Select either Max: (maximum) or Min: (minimum) to activate that field and open the keyboard.
4. Type the desired trigger value into the field.
5. Select the other field and enter a trigger value, then close the virtual keyboard.
6. Select Save to close the dialog box.
Trigger lines (blue for upper and red for lower) display on the selected parameter graph.
51
The area between the upper and lower trigger lines establishes the triggering condition. Any
data points that register outside of the set trigger conditions initiates a snapshot.
Figure 4-25 Sample Graph Properties dialog box
7. Select Snapshot on the Data Buffer Toolbar to arm the snapshot.

The Snapshot icon changes color to indicate it has been armed (Figure 4-26).
Figure 4-26 Sample armed Snapshot icon
Once all of the data is compiled, data collection pauses and the information is saved as a
movie. A confirmation screen displays to let you know the name automatically assigned to the
saved file and where to locate it.
Figure 4-27 Sample saved movie confirmation screen
52
8. Select OK to close the confirmation screen.

9. Select the Play icon on the toolbar to resume viewing live data.
NOTE:
i Selecting an armed Snapshot icon disarms it.
Scale
Scale adjusts the upper and lower values displayed on the vertical axis of a data graph. Two scale
modes are available; auto scale and manual scale. Auto scale, which is the default setting,
automatically adjusts the graph scale based upon the minimum and maximum values transmitted
by the ECM. Manual scale allows you to set the minimum and maximum values.
z To manually set the scale on a graph:

1. Select the Graph Properties icon to open the dialog box for the graph you wish to scale.
2. From the Graph Properties dialog box (Figure 4-28), select Auto Scale On.
The check mark is cleared from the box and the minimum and maximum fields activate.
3. Select either Max: (maximum) or Min: (minimum) to activate that field and open the keyboard.
4. Type the desired scale value into the field.
5. Select the other field and enter a value, then close the virtual keyboard.
6. Select Save to close the dialog box.
Figure 4-28 Sample manual scale selection
The dialog box closes and the parameter scale is now at the set values.
Using Zoom
The zoom options on the Data Buffer toolbar allow you to change the magnification level of the
sweep when viewing data graphs. Use the Zoom In (+) icon to increase magnification, and the
Zoom Out (–) icon to decrease magnification.
53
Functional Tests
The Functional Tests selection is used to access vehicle-specific subsystem and guided
component tests. Available tests vary by manufacturer, year, and model, and only the available
tests display in the menu.
There are four general types of functional test operations:
• Information Tests—are read-only tests, like selecting “VIN” from a Functional Tests menu to
display the VIN of the identified vehicle.
• Toggle Tests—switch a component, such as a solenoid, relay, or switch, between two
operating states.
• Variable Control Tests—command a certain value for a system or component, such as
varying the spark timing in 1° increments or the EGR valve duty cycle in 10% increments.
• Reset Tests—reset the adaptive, or learned, values that are stored in the electronic control
module.
Selecting Functional Tests opens a menu of test options that varies by make and model.
Selecting a menu option either activates the test or opens a submenu of additional choices. Follow
all screen instructions while performing tests. How and what information is presented on the
screen varies according to the type of test being performed.
IMPORTANT:
Do not enter any functional tests while driving on a road test. During some functional tests, the
ECM makes changes to ignition timing, fuel delivery, and other engine functions, which may affect
engine operation and vehicle control.
Some toggle and variable control tests display functional test controls at the top of the screen with
data stream information below (Figure 4-29).
Figure 4-29 Sample functional test controls
54
Functional test controls allow you manipulate the test signal as shown in the table below. .
Table 4-4 Functional test control icons
Test Activates the test.
Return Moves focus back to the data list.
Change List Allows you to switch data lists.
Allows you to select which parameters display during

Custom
the functional test.
Switches an item to low or off, or incrementally

Minus
reduces a variable signal.
Switches an item to high or on, or incrementally

Plus
increases a variable signal.
Generic Functions
The Generic Functions selection opens a menu of available OBD-II/EOBD functions on 1996
and newer vehicles. For additional information on generic functions refer to the Global OBD
Vehicle Communications Software Manual. Menu options typically include:
• MIL Status - displays the ID and status of the Malfunction Indicator Lamp (MIL)
• Fast Track® Troubleshooter - displays a menu of available experience-based tests and tips
• Readiness Monitors—displays the status of the OBD-II/EOBD required monitors
• ($01) Display Current Data - displays a screen containing Generic OBD PID data
• ($02) Freeze Frame—displays data stored in ECM memory when a DTC is set
• ($05) Oxygen Sensor Monitoring—displays on-board oxygen sensor monitoring test results
• ($06) On-Board Monitored Systems—displays the status of system monitors
• ($08) Request Control of On-Board System—establishes bidirectional ECM communication
• ($09) Calibration Identification—displays the ECM calibration identification numbers
• ($09) Calibration Verification Number—displays the ECM calibration
• ($09) In-Use Performance Tracking—displays a monitoring conditions report
• ($09) Vehicle Identification Number—displays the VIN
• ($0A) Emissions Related Fault with Permanent Status—displays a record of permanent codes
55
Troubleshooter
Fast-Track® Troubleshooter is a database of experience-based information of validated
real-world repair strategies that have been compiled by top-notch technicians. Troubleshooter
simplifies the diagnosis process, as it contains information on virtually all common diagnostic
trouble code (DTC) problems and driveability symptoms.
Troubleshooter information is organized into a series of diagnostic tips that are designed to quickly
lead you to the root cause of a particular problem. The tips are vehicle-specific, which means only
tips that relate to the identified vehicle are presented. Selecting opens a menu that may include:
• Code Tips—provides detailed information on setting conditions, testing, and interpreting test
results for specific codes.
• Symptom Tips—provides diagnostic tests and procedures based on vehicle operation.
• Time Savers—provides supplemental information, such as firing order and #1 cylinder
location, that may be needed to make a diagnosis.
• Common Problems—provides advice and remedies for certain “pattern failures” that have
been experienced on vehicles of the same model.
• Tests and Procedures—explains how to perform certain tests on the specific test vehicle.
Some tips provide specifications and installation information as well.
• Fast-Track Data Scan (Normal Values)—contains information and guidelines on how to
validate data readings for certain sensors and actuators, live data values are provided.
NOTE:
i Troubleshooter appears in a Scanner menu only if tips are available for the system selected on the
identified vehicle.
56
Certain live data parameter values display directly within the tip when performing Troubleshooter
tests and procedures. A tip may also contain a hyperlink to a Troubleshooter Reference, another
test or procedure, or a supplemental operation, such as Clear Codes. Hyperlinks are shown in
blue, and selecting them opens the link. Troubleshooter References open in a separate window.
(Figure 4-30).

1— Live data values

2— Hyperlink
Figure 4-30 Sample data values within a Troubleshooter tip
57
Scanner Function Stopping Communication and Exiting the Scanner
4.4 Stopping Communication and Exiting the Scanner

The Scanner remains open as long as there is an active communication link with the vehicle. You
must first stop communication with the vehicle in order to exit from the Scanner function. A
warning message displays if you attempt to exit from the Scanner while it is communicating with
the vehicle ECM.
NOTE:
i Damage to the vehicle electronic control module (ECM) may occur if communication is disrupted.
Make sure the data cable and the USB cable are properly connected at all times during testing.
Exit all tests before disconnecting the test cable or turning off the tool.
z To exit Scanner and disconnect from a vehicle:

When disconnecting the Diagnostic Tool from the vehicle, make sure the Scanner software is
not communicating with the vehicle.
1. From a codes or data display screen, select the Exit icon on the upper toolbar.
Figure 4-31 Exit icon
The screen goes to the codes or data menu.

2. Select the Back icon on the upper toolbar.
Figure 4-32 Back icon
The screen goes to the system menu.

3. Select the Back icon on the upper toolbar.
A “stopping communication” message briefly displays followed by the systems menu.
4. Select the Change Vehicle icon on the Toolbar.
Figure 4-33 Change Vehicle icon
The vehicle description on the toolbar should now read “No Active Vehicle”.
5. Select the Home icon on the Toolbar.
Figure 4-34 Home icon
The Home screen displays.

6. Disconnect the data cable from the vehicle diagnostic connector.
58
Chapter 5 Scan Module Operation
This chapter describes the connection, operation, troubleshooting and updating of the Scan
Module.
5.1 Overview
The Scan Module is a wireless device that is connected to the vehicle and transmits vehicle data
to the diagnostic tool.
The Scan Module operates on 12 or 24VDC vehicle power, supplied through the vehicle’s data link
connector (DLC).

($//%
1— Data cable connector

2— Vehicle power LED (green)
3— Communication issue LED (red)
4— Bluetooth LED (green)
5— Memory card port (remove protective hand grip for access)
6— Universal serial bus (USB) jack (remove protective hand grip for access)
Figure 5-1 Scan Module
59
Scan Module Operation Pairing The Scan Module
5.2 Pairing The Scan Module

To use the Scan Module with the Scanner or OBD-II/EOBD functions, it must first be paired with
Pairing is the wireless connection (identification) process used to connect the Scan Module to
your diagnostic tool.
The Scan Module only needs to be paired once before it’s initial use. The connection configuration
should remain in memory for all future uses, unless the connection configuration is removed or
lost.
NOTE:
i Wireless devices shown in this section are used as reference. Not all devices shown may be
applicable to your diagnostic tool.
z To pair the Scan Module with the diagnostic tool:

1. Turn on the diagnostic tool.
IMPORTANT:
The Scan Module needs to be powered on during the pairing process. Connect the Scan Module
to a vehicle or to the diagnostic tool using the USB cable. Make sure the diagnostic tool has a
charged battery or is connected to the AC power supply.
2. Connect the 26-pin end of the data cable to the Scan Module data cable connector.
3. Connect the 16-pin end of the data cable to a vehicle data link connector (DLC).
The green LED on the Scan Module is illuminated when power is being supplied to the Scan
Module. For additional information on the Data Cable, see Data Cable Connection on
page 62.
4. From the diagnostic tool select System Settings > Paired Devices.
5. Select Add from the toolbar, then OK when prompted.
The diagnostic tool searches for compatible wireless devices, then displays the results.
(Figure 5-2).
Figure 5-2 Sample Scan Module selection
60
Scan Module Operation Checking Scan Module Paired Status
NOTE:
i Search results include all compatible wireless devices detected, and may include multiple Scan
Modules if you are in a shop environment where more than one unit is powered on. Available
module listings include a partial serial number. Make sure the screen listing matches the last six
digits of the serial number of your Scan Module before continuing. Scan Module serial numbers
are also printed on the back of the Scan Module (e.g. 123SMC-987654)
6. Select the Scan Module you wish to connect from the results list.
A search in progress message displays during the pairing procedure (Figure 5-3), the Paired
Devices screen (Figure 5-4) displays once the procedure completes.
Figure 5-3 Sample pairing in progress message
7. Select the Home icon on the Toolbar.

8. Disconnect the data cable from the vehicle.
The Scan Module and diagnostic tool are now paired for wireless communication and should
automatically recognize each other when both are powered up.
5.3 Checking Scan Module Paired Status

z To check if the Scan Module is paired to your diagnostic tool:
1. Select System Settings > Paired Devices.
The paired devices screen opens (Figure 5-4).
The Paired Devices screen lists all of the devices paired to the diagnostic tool, and also indicates
whether or not there is active communication occurring.
61
Scan Module Operation Data Cable Connection
Figure 5-4 Typical Paired Devices screen
2. Verify the Scan Module is in the list of paired devices.
5.4 Data Cable Connection

To use the Scan Module for Scanner and OBD-II/EOBD testing, it must first be connected to the
vehicle’s data link connector (DLC).
Depending on the vehicle, the supplied DA-4 data cable may be used alone or may require
optional adapters.
• All OBD-II/EOBD compliant vehicles - Use the supplied DA-4 data cable. The 26-pin end of
the cable attaches to the data cable connector on the Scan Module. The16-pin end connects
to the vehicle DLC. The cable connectors are secured with captive screws.
• All non-OBD-II/EOBD (OBD-I) compliant vehicles - Use the supplied DA-4 data cable with
the optional DA-5 adapter and a manufacturer specific adapter. The 26-pin end of the cable
attaches to the data cable connector on the Scan Module. The16-pin end connects to the DA-
5 adapter, the DA-5 adapter connects to the manufacturer specific adapter and then connects
to the vehicle DLC. The cable connectors are secured with captive screws.
While using the Scanner and OBD-II/EOBD functions, on-screen cable and adapter connection
instructions are provided. The instructions may also include the location of the vehicle DLC
(Figure 5-5). If required, additional connection information can be found in the appropriate vehicle
communication software manual for the vehicle. Vehicle communication software manuals are
available online, see the website information at the front of this manual.
Figure 5-5 Vehicle connection data cable message
62
Scan Module Operation Troubleshooting
For data cable vehicle power connection information, see Vehicle Power on page 6.
z To connect the data cable to the vehicle:

1. While using the Scanner or OBD-II/EOBD function, follow the on-screen instructions for
connecting the cable and/or any adapters required to the vehicle (Figure 5-5).
2. Select Continue once the data cable is connected to the vehicle.
5.5 Troubleshooting
The Scan Module is a wireless communications device that uses Bluetooth technology to transmit
vehicle data to the diagnostic tool without a physical connection. The working range of the
transmitter is about 30 feet (9.14 m). Scan Module operations can be impacted when signal
interference, or some other condition, disrupts or impairs the wireless communication network.
These interruptions are usually temporary and easily repaired.
Indicators of wireless communication interference include:
• Slow Scan Module response accompanied by “Error 101” message.
• Slow Scan Module response accompanied by “Error 404” message.
• “Error Occurred” Message when trying to use the Scan Module.
• “Error Occurred” Message after 20 or more minutes sitting idle, particularly if the devices have
been stationary.
5.5.1 No Communication Message

If the Scan Module is paired to the diagnostic tool and tries to communicate with the vehicle and
the Scan Module is not connected to the vehicle, a “Connect Data Cable” or “no communication”
message displays.
A signal lost due to moving out of range automatically restores itself when the diagnostic tool is
brought closer to the Scan Module. The Scanner sounds a tone when the signal is lost.
The following conditions cause a “no communication” message to display:
• The Scanner is unable to establish a communication link with the vehicle.
• You selected a system for testing that the vehicle is not equipped with (such as ABS).
• There is a loose connection.
• There is a blown vehicle fuse.
• There is a wiring fault on the vehicle, or in the data cable or adapter.
• There is a circuit fault in the data cable, Personality Key, or adapter.
• Incorrect vehicle identification was entered.
Refer to the Vehicle Communication Software manuals for manufacturer-specific troubleshooting
information.
5.5.2 Signal Loss / Out of Range Alarm

A signal lost due to moving the diagnostic tool out of range of the Scan Module will automatically
restore itself when the diagnostic tool is brought closer to the Scan Module. The Scan Module will
sound an audible tone when the signal is lost.
63
5.5.3 Checking Hardware Status

Verifying the Hardware Status is always the first step in troubleshooting a wireless connection
issue.
The Hardware Status indicators in the lower-right corner of the Home screen provide a quick
reference to wireless operations. The background color of the status indicator icon represents the
condition of the wireless connectivity to that device. Icon status is shown in the table below:
Hardware Background
Condition Action
Icon Color
Pair the Scan Module to the diagnostic tool. See
Red Not Paired Pairing The Scan Module on page 60 for
instructions.
You may have moved out of range. Move the
diagnostic tool closer to the Scan Module to
Paired, but Not
Grey reestablish communications. If connectivity is
Communicating
not restored, perform the Recovery
Procedure on page 66.
Hardware status is good and Bluetooth should
be functional. Verify that the green Bluetooth
Paired and
Blue LED on the front of the Scan Module is flashing.
Communicating
If there is no connectivity, perform the
Recovery Procedure on page 66.
Green USB Cable Connected Indicates the USB cable is connected.
USB Cable Not Indicates the USB cable is not connected or

Gray
Connected connected but not allowing communication
The three light emitting diodes (LEDs) on the faceplate of the Scan Module let you know at a
glance whether or not there is an active connection between the two modules. The two green
LEDs (Vehicle Power and Bluetooth) both flash on and off when the Scan Module and diagnostic
tool are actively communicating through a wireless connection. The red Communication LED
flashes on and off when the Scan Module is performing an internal self test, and is illuminated
continuously if a failure is detected (Figure 5-6).
64

($//%
1— Vehicle Power—green LED, flashes during wireless communications

2— Communication—red LED, illuminates if there is a communications failure
3— Bluetooth—green LED, flashes during wireless communications
Figure 5-6 Scan Module LEDs
Each LED can be in one of three states; off, lit solid, or flashing. Interpret as follows:
• Vehicle Power
– Off, vehicle power is not being supplied to the Scan Module through the data cable
– On Solid, the Scan Module is being powered by the vehicle, but not communicating with
the Diagnostic Tool.
– Flashing, the Scan Module is being powered by the vehicle and is communicating with the
Diagnostic Tool.
• Communication
– Off, normal state, no errors detected.
– On Solid, communications error detected.
– Flashing, internal self-test in process, will go out once the test completes.
• Bluetooth
– Off, there is no connection between the Scan Module and Diagnostic Tool.
– On Solid, the Scan Module and Diagnostic Tool are communicating through a solid
(USB cable) connection.
– Flashing, the Scan Module and Diagnostic Tool are communicating through a wireless
connection.
65
5.5.4 Recovery Procedure

This is a quick and easy method that reestablishes connectivity between the diagnostic tool and
the Scan Module in most instances. If bluetooth connectivity remains unavailable following
recovery, use one of the alternate procedures to restart the system.
NOTE:
i This product is intended to be used by professional technicians in a garage environment.
Electrostatic discharges may happen occasionally and cause a loss of communication. To restore
communication disconnect and reconnect the communication cables and follow screen prompts.
z To recover wireless connectivity:

1. Disconnect the Scan Module from the vehicle.
2. Navigate to the Home Screen on the diagnostic tool.
3. Select Exit to close the ShopStream Diagnostic Suite.
4. Connect the Scan Module to the vehicle.
5. Select the ShopStream Diagnostic Suite icon on the desktop.
Figure 5-7 Sample ShopStream Diagnostic Suite desktop icon
NOTE:
i The ShopStream Diagnostic Suite can also be started from the Windows Start menu.
Alternate Recovery Procedures

Use these methods as an option to the Recovery Procedure, or when recovery fails to restore the
wireless connection.
USB Procedure
This method establishes a “hard-wired” USB cable connection between the modules.
z To create a USB connection:

1. Carefully slip the ends of the handgrip off of the sides of the Scan Module housing.
2. Lift open the hinged cover on the base of the Scan Module.
66
Figure 5-8 Scan Module USB jack, handgrip removed
3. Plug the small end of the USB cable into the USB jack on the Scan Module.
4. Plug the large end of the USB cable into a USB jack on the diagnostic tool.
Scanner functionality should be restored immediately once the USB connection is complete.
If not, suspect a hardware failure. The diagnostic tool and Scan Module are both fully
functional, so you can complete your testing with the USB connection intact.
ShopStream Diagnostic Suite Restart Procedure

This method, which closes and restarts the ShopStream Diagnostic Suite software, takes about
two minutes to complete.
z To restart the ShopStream Diagnostic Suite:

3. Wait for the Scan Module Communication LED to stop flashing.
4. Select the ShopStream Diagnostic Suite icon on the desktop.
The ShopStream Diagnostic Suite should open with connectivity restored.
Windows Reboot Procedure

This method, which completely shuts down the diagnostic tool, takes several minutes to complete.
z To reboot the diagnostic tool:

1. Disconnect the Scan Module from the vehicle.
4. Select Start in the lower-left corner of the screen to open the menu.
5. Select Turn Off Computer from the menu.
6. Select Turn Off when the Confirmation window opens.
7. Wait for the tool to completely turn off, then press the Power button to restart the diagnostic
tool.
8. Connect the Scan Module to the vehicle once the ShopStream Diagnostic Suite opens.
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Scan Module Operation Updating Scan Module Firmware
5.6 Updating Scan Module Firmware

The internal programming (firmware) of the Scan Module, may require periodic updates. These
firmware updates (when available) are delivered with diagnostic software updates/upgrades.
Firmware updates increase the Scan Module’s diagnostic capabilities, typically by adding support
for new tests, vehicles and enhanced applications to the vehicle databases.
z Scan Module Firmware Update Process:

Upon starting the Scanner function, initially after a software update or upgrade has been installed,
a message may be displayed to inform you an update is available (Figure 5-9).
5IFSFJTBOVQEBUFBWBJMBCMFGPSZPVS4DBOOFS.PEVMF
Figure 5-9 Scan Module update available message
IMPORTANT:
To supply power to the Scan Module, the data cable must be connected to the vehicle during the
update process, with the vehicle ignition switch in the OFF position. To avoid damaging the Scan
Module, never turn the ignition switch ON during the update process.
IMPORTANT:
To avoid damaging the diagnostic tool or scan module, it is highly recommended to connect the
AC power supply to the diagnostic tool before starting the firmware update process. Damage can
occur to the scan module if the diagnostic tool power is turned off or the power supply is
disconnected during the firmware update process.
1. Select the desired update option:

• Update Now begins the process immediately.
• Update Later defers the operation, closes the message, and starts the Scanner function. If
you choose not to perform the update, it will not affect diagnostic tool operation, however you
will not benefit from the additional features available in the update.
NOTE:
i Selecting Details in the upper-right corner opens a list of what is included in the update.
Once the update process has been started, the update is performed wirelessly, and the installation
progress is tracked on the screen (Figure 5-10).
68
Figure 5-10 Sample update in progress screen
A “successfully updated” message displays once the installation process is complete

(Figure 5-11).
Figure 5-11 Sample firmware update complete message
2. Select OK to close the message and return to Scanner operations.

The updated Scan Module, is ready to use.
z Alternate Scan Module Firmware Update Process (USB cable):

If necessary, this alternate firmware update procedure may be used to update the Scan Module
firmware.
IMPORTANT:
The diagnostic tool must be connected and powered by the AC power supply during the Scan
Module firmware update process. Damage can occur to the Scan Module if the diagnostic tool
power is turned off or the power supply is disconnected during the firmware update process.
1. Connect the AC power supply to the diagnostic tool.

3. Connect the Scan Module to the diagnostic tool as follows:
69
IMPORTANT:
The Scan Module data cable must be disconnected from the vehicle during the update process.
a. From the bottom of the Scan Module, gently lift up and out on the sides of the handgrip to
free it from housing (Figure 5-12).
b. Open the hinged cover on the base of the Scan Module to expose the USB jack.
c. Plug the small end of the USB cable into the USB jack on the Scan Module.
d. Plug the large end of the USB cable into one of the USB jacks on the side of the
diagnostic tool.
NOTE:
i When connected, the scan module USB connection status icon background color will change from
gray to green.
1— Hinged cover
2— USB jack
Figure 5-12 Scan Module USB jack
4. Select Scanner from the diagnostic tool Home screen.

5. Select OK when the update available message displays.
The update begins and installation progress is tracked on the screen (Figure 5-13).
Figure 5-13 Sample update in progress screen
70
A “successfully updated” message displays once the installation process is complete

(Figure 5-14).
Figure 5-14 Firmware update complete message
6. Select OK to close the message and return to the Scanner function.

The updated Scan Module, is ready to use.
71
Chapter 6 OBD Direct Operations
This Home screen option allows you to access Generic OBD-II/EOBD Scanner tests without
completing a vehicle identification. OBD Direct presents a quick way to check for diagnostic
trouble codes (DTCs), isolate the cause of an illuminated malfunction indicator lamp (MIL), check
monitor status prior to emissions certification testing, verify repairs, and perform a number of other
services that are emissions-related. This mode is also used for testing OBD-II/EOBD compliant
vehicles that are not included in the Scanner databases.
OBD Direct is a Scanner function, and the Scan Module must be connected to the test vehicle and
communicating with the diagnostic tool. This function only provides generic OBD-II/EOBD
information. To access enhanced OBD-II/EOBD functions, select Scanner from the Home screen.
Options for the Menu icon on the Toolbar at the base of the screen are the same as those available
for the Scanner module.
Selecting OBD Direct on the Home screen opens a menu with two options (Figure 6-1):
Figure 6-1 Sample OBD Direct main menu
72
OBD Direct Operations OBD Health Check
6.1 OBD Health Check

The OBD Health Check offers a way to quickly check for and clear generic diagnostic trouble
codes (DTCs) and to check readiness monitors. Selecting OBD Health Check opens a submenu
of options (Figure 6-2).
Figure 6-2 Sample OBD Health Check menu
6.1.1 Global OBD II Code Check

This option displays any stored emission related generic DTCs reported by the ECM. Selecting
opens a submenu with two choices:
• Codes
• Pending Codes
Codes
Codes displays a list of current emission related DTCs. OBD-II/EOBD Codes have a priority
according to their emission severity, with higher priority codes overwriting lower priority codes.
The priority of the code determines the illumination of the MIL and the code erase procedure.
Manufacturers rank codes differently, so expect to see differences between makes.
73
OBD Direct Operations OBD Health Check
Pending Codes
The purpose of this service is to enable the scan tool to obtain “pending” or maturing diagnostic
trouble codes. These are codes whose setting conditions were met during the last drive cycle, but
need to be met on two or more consecutive drive cycles before the DTC actually sets.
The intended use of this service is to assist the service technician after a vehicle repair and after
clearing diagnostic information, by reporting test results after a single driving cycle.
• If a test failed during the driving cycle, the DTC associated with that test is reported. If the
pending fault does not occur again within 40 to 80 warm-up cycles, the fault is automatically
cleared from memory.
• Test results reported by this service do not necessarily indicate a faulty component or system.
If test results indicate another failure after additional driving, then a DTC is set to indicate a
faulty component or system, and the MIL is illuminated.
6.1.2 Global OBD II Clear Codes

This option is used to clear all emission related diagnostic data such as, DTC records, freeze
frame data, and test results, from ECM memory. Although OBD Direct only displays generic
OBD-II data, clearing codes erases all of the stored data including any enhanced codes.
A confirmation screen displays when the clear codes option is selected to prevent accidental loss
of data. Select Yes on the confirmation screen to continue.
6.1.3 Readiness Monitors

Use this menu option to check the readiness of the monitoring system. An OBD-II/EOBD system
checks the status of emission-related subsystems by running continuous or periodic tests. Test
results are shown in the data viewer (Figure 6-3).
Figure 6-3 Sample readiness monitor test report
Gesture sweep to view the entire list of Readiness Monitors to ensure that all tests are complete.
It is possible to print the readiness test status or save it as part of a Vehicle history.
74
OBD Direct Operations OBD Diagnose
6.1.4 MIL Status

This item is used to check the current condition of the malfunction indicator lamp (MIL). Additional
information, such as which ECM commanded the MIL on and the distance driven while the MIL is
on (if supported), can also be displayed. It is also possible to print the MIL Status.
6.2 OBD Diagnose

Selecting OBD Diagnose opens a menu with the following options:
• Start Communication—begins the test session
• Connector Information—provides data link connector (DLC) location details for most models
• Manual Protocol Selection—allows you to select which protocol to use
6.2.1 Start Communication

Use the following procedure to conduct an OBD Direct test session:
z To perform an OBD Direct Test:

1. Select Start Communications from the OBD Direct menu.
A generic connection message displays (Figure 6-4), connect the Scan Module to the
test vehicle as instructed.
Figure 6-4 Sample generic connection message
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2. Select Continue.
A communications message that shows how many ECMs were detected, which ECM is
communicating, and which communication protocol is being used displays (Figure 6-5).
Figure 6-5 Sample communication message
3. Select Continue and a menu of available tests displays (Figure 6-6).
Figure 6-6 Sample Start Communication menu
4. Select a test to continue.
76
Readiness Monitors
Use this menu item to check the status of the monitored system. If a monitored system is not
supported, it is not displayed. Scroll, if needed, to view the entire list of monitors. Selecting
Readiness Monitors opens a submenu with two choices:
• Monitors Complete Since DTC Cleared—displays the results of all monitor tests that have
run since the last time the electronic control module (ECM) memory was cleared.
• Monitors Complete This Cycle—displays only the results of monitor tests that ran during the
current drive cycle, they reset when the ignition is switched off.
MIL Status
This item is used to check the current condition of the malfunction indicator lamp (MIL). Additional
information, such as which ECM commanded the MIL on and also the distance traveled while the
MIL is on (if supported), can also be displayed. It is also possible to print the MIL Status.
Fast-Track Troubleshooter
Fast-Track® Troubleshooter is a database of experience-based information of validated
real-world repair strategies that have been compiled by top-notch technicians since 1988. The
Troubleshooter system simplifies the diagnosis process, as it contains information on virtually all
common diagnostic trouble code (DTC) problems and driveability symptoms for most vehicles
covered by the vehicle communication software.
($01) Display Current Data

Use this item to display the current emission related data from the selected electronic control
module (ECM) of the vehicle. Displayed data includes analog inputs and outputs, digital inputs and
outputs, and system status information broadcast on the vehicle data stream. OBD Direct data
displays similar to Scanner data, refer to Data Display on page 49 for details.
($02) Display Freeze Frame Data

This item is used to display freeze frame data for any stored emission related diagnostic trouble
codes (DTC). In most cases the stored frame is the last DTC that occurred. Certain DTCs, those
that have a greater impact on vehicle emission, have a higher priority. In these cases, the highest
priority DTC is the one for which the freeze frame records are retained.
Freeze frame data includes a “snapshot” of critical parameter values at the time the DTC set.
($03) Display Trouble Codes

This option displays any stored emission related DTCs reported by the various ECMs. The OBD
Direct code report is similar to a Scanner module code report, and includes the Fix It! icon with
hyperlinks to Information details. See Display Codes on page 47 for additional information.
77
($04) Clear Emissions Related Data

This item is used to clear all emission related diagnostic data such as, DTCs, freeze frame data,
and test results from the memory of the selected ECM.
($05, 06, 07) Display Test param./Results

This option opens a submenu of test parameters and test results from various sensors, monitor
test results, and a record of DTCs detected during the last drive cycle. The menu includes:
• Oxygen Sensor Monitoring ($05)
• On-Board Monitored Systems ($06)
• DTCs Detected During Last Drive ($07)
($08) Request Control of On-board System

This service enables bidirectional control of the ECM so that the Scanner is able to transmit
control commands to operate the vehicle system. This function is useful in determining how well
the ECM responds to a command.
Available options vary by make, model, and year of the test vehicle. Select a test and follow the
on-screen instructions.
($09) Read Vehicle Identification

This selection displays the vehicle identification number (VIN), the calibration identification, and
the calibration verification number (CVN) of the test vehicle.
($09) In-use Performance Tracking

This selection displays the “In-use Performance Tracking” of monitored data. It is basically a
record of the number of times each of the monitor tests have been completed.
($0A) Emission Related DTC with Permanent Status

This service displays a record of any “permanent” codes on late-model vehicles if the vehicle
supports Service $0A. A permanent status DTC is one that was severe enough to illuminate the
MIL at some point, but the MIL may not be on at the present time.
Whether the MIL was switched off by clearing codes or because the setting conditions did not
repeat after a specified number of drive cycles, a record of the DTC is retained by the ECM.
Permanent status codes automatically clear after repairs have been made and the related system
monitor runs successfully.
78
6.2.2 Connector Information

This option opens a database of vehicle diagnostic connector locations that includes most makes
and models.
z To locate a vehicle diagnostic connector:

1. Select Connector Information from the System menu.
2. Select a manufacturer from the list presented.
3. Select a model from the list presented.
Instructions for which, if any, cable adapter or pin to use displays.
4. Select Continue.
Information on where to locate the vehicle diagnostic connector displays.
5. Select Continue to return to the System menu.
6.2.3 Manual Protocol Selection

A communication protocol is a standardized way of data communication between an ECM and a
scan tool. Global OBD may use several different communication protocols. The scan tool
automatically connects to an available protocol, which displays on the connection message
(Figure 6-5). Some vehicles communicate on more than one protocol. Use the Manual Protocol
Selection option to switch to a different protocol.
Select Manual Protocol Selection and message displays advising you to make sure you know
the correct protocol for the test vehicle. An incorrect selection may activate warning lamps and set
CAN related faults on the vehicle. Select OK and a menu of options displays (Figure 6-7).
Figure 6-7 Sample communication protocol menu
79
Chapter 7 Guided Component Test
Operations
The Guided Component Test software is a component-testing powerhouse, providing you with a
robust diagnostic database for use with scopes and meters. It is like having access to a complete
library of shop manuals for testing engine-management components, transmission sensors and
components, and ABS systems.
Guided Component Test helps you with everything from selecting the appropriate test for a
specific component to showing the hook-up location and correct pin configuration. This software
thoroughly guides and instructs you on proper testing procedures and offers tips from the internal
troubleshooter database. The Guided Component Test procedures, tips, and meter settings
reduce your overall set-up and diagnostic testing time. Vehicle-specific Guided Component Tests
are provided for engine, transmission, ABS, charging, transfer case and suspension systems.
:$51 ,1*
Risk of electrical shock.
• Read the Important Safety Instructions document provided separately for messages on
the safe use of this product.
• This product is intended for Measurement Category I (for example, automotive 12V
systems), do not use this product for Measurement Categories II, III, and IV.
• Measurement Category I is for performing measurements on circuits not directly
connected to MAINS or MAINS circuits (an example of a MAINS circuit is 120V AC or
240V AC household or industrial electricity), do not connect this product to MAINS or
MAINS circuits.
• Do not apply the Black Ground Lead to test points other than ground/system return/
vehicle chassis.
Electrical shock can cause personal injury, equipment damage, or circuit damage.
IMPORTANT:
Maximum rated transient over voltage impulse is 500 volts, do not exceed the rated
transient over voltage.
7.1 Vehicle Identification

The Guided Component Test information presented is specific to the vehicle being tested.
Therefore, certain attributes of the test vehicle must be entered into the diagnostic tool so that the
correct data can be retrieved. Vehicle identification information is carried over if you enter the
Guided Component Test module either from the Scan Module or from one of the records stored in
the Vehicle History module. However, you may need to enter additional attributes in some
instances.
The vehicle identification sequence is menu driven, you simply follow the screen prompts and
make a series of choices. Each selection you make advances you to the next screen.
80
Guided Component Test Operations Vehicle Identification
7.1.1 Menu Options, Guided Component Test

Selecting the Toolbar Menu icon at the base of the screen offers the following options:
• Safety Information—opens the Important Safety Instructions document. See Safety
Information on page v for additional information.
• File—allows you to print, save and set page settings of the data being viewed.
• Help—allows you to view supporting documentation. See Help Operations on page 153 for
additional information.
File
Selecting File opens a menu of print options:
• Print Article—selecting has one of two results: (see Printing / Printer Setup on page 24)
– If a printer is connected, the file is sent to the printer.
– If a printer is not connected, the article is saved as a (.xps) file, which can be retrieved,
moved, or copied and printed at a later time.
• Print Preview—opens a representation of what the printed file will look like.
• Page Setup—allows you to adjust margins and paper orientation.
7.1.2 Creating a Favorites List

Once a Guided Component Test database is loaded, a list of manufacturers displays. This list is
often long and includes makes that are not frequently used. A toolbar at the top of the screen
allows you to custom configure the manufacturer list to display only the makes you frequently
service.
Figure 7-1 Sample manufacturer list
81
z To configure a favorites list:

1. Select Configure Favorites on the toolbar.
A list of selectable manufacturers displays.
Figure 7-2 Sample Configure Favorites screen
2. Select each manufacturer you want to include, selected manufactures are highlighted.
NOTE:
i Manufacturers appear on the favorites list in the order in which they are selected. Therefore, if you
select the makes you work on most frequently first, they will appear at the top of the list.
3. Select Finished on the toolbar once your selections have been made.
The screen returns to the manufacturer list, but only the makes you selected display. Note the
“Favorites” toolbar selection now reads “Full list”.
4. Select Full List on the toolbar to view the complete list of manufacturers.
5. Select Back on the toolbar at any time to return to the previous screen.
Your favorites list is what will display whenever a Guided Component Test database is started in
the future. The list can be modified at any time by selecting Configure Favorites from the toolbar.
7.1.3 Identifying a Test Vehicle

Exact procedures to identify the test vehicle may vary somewhat by vehicle and market. The
following procedure, which identifies a 2008 Ford Focus for testing the fuel injection system, is
typical of what to expect.
z To identify a vehicle for Guided Component Test:

1. Select the Guided Component Test Function icon from the Home screen.
2. Select which database to load for the test vehicle if requested (optional).
After the database loads, a list of manufacturers displays.
82
3. Select FORD and a model year menu displays.

4. Select 2008 from the year menu and a list of available models displays.
5. Select FOCUS from the model list and a list of available engines displays.
6. Select 2.0L from the engine list and a confirmation dialog box displays (Figure 7-3).
Figure 7-3 Sample confirmation dialog box
7. From the confirmation dialog box, select OK to continue, or Cancel to return to the engine list.
A list of tests available for the identified vehicle displays (Figure 7-4).
Figure 7-4 Sample available tests list
8. Select FUEL INJECTION and a fuel injection component test menu displays (Figure 7-5).
83
Guided Component Test Operations Training and Classes
Figure 7-5 Sample available component tests list
9. Select a test to continue.

The identification sequence is now complete, refer to the Operations section that follows for
details on how to navigate through the Guided Component Test information and perform tests.
NOTE:
i If you return to the Home screen and select Scanner or Vehicle History the vehicle identification
entered here is carried over. However, additional information may be needed for some modules.
7.2 Training and Classes

Training and Classes is a companion feature to the Guided Component Tests function, and can be
selected from the vehicle make menu.
This resource includes a wide collection of common (non-vehicle specific) reference information
and tests, such as measuring fuel pump current ramp, and monitoring CKP and CMP signals
simultaneously. Also included are; basic component operation and theory information, testing
procedures, tips, definitions, illustrations, diagnostic tool feature descriptions, and accessory
information.
Selecting Training and Classes (Figure 7-6) opens a list of the following options:
• Features Benefits
• Power User Tests
• How To
• Snap-on Automotive Theory
84
Guided Component Test Operations Training and Classes
Figure 7-6
7.2.1 Features Benefits

Selecting Features Benefits opens a menu page that includes:
• 5-Minute Walk Thru With Demo Board—explains how to use the optional demonstration
board to generate sample signals.
• Accessories—opens a menu of optional equipment available.
• Product Description—provides descriptions and a brief overview of meter operations.
The demonstration board not only helps you learn how to use the Guided Component Test
software, it allows you to hone your skills and diagnostic technique without an actual test vehicle.
7.2.2 Power User Tests

The Power User Tests option gives you quick access to a pre-configured meter for conducting a
number of control system tests. Tests are available with or without on-screen help. Help typically
provides a description of the test along with expected results and a link to the pre-set meter.
7.2.3 How To
The How To option provides a list of available on-screen instructions for performing tasks. Scroll
to view the entire list. Typical topics include:
• 10-Minute Electronic Classes—provides brief instruction in basic electronics and circuit
connections.
• 15-Minute Ignition Classes—provides an introduction to basic ignition testing.
• Illustrated Terms & Definitions—provides definitions of terms, drawings and tips associated
with Guided Component Testing.
• No-start Basics—provides a guideline for diagnosing a no-start condition.
• O2 Sensor & Feedback System Analysis—displays the Guided Component Test meter in
the “live” graphing mode with O2S test tips to help you understand the fundamental concepts
of O2S diagnostics.
85
Guided Component Test Operations Operations
• Test Tips—gives on-screen instructions for performing specific Guided Component Tests
along with drawings and tips.
• 20-Minute Current Ramp Classes—provides an introduction to current ramp testing.
• Minute Current Ramp Classes—provides an introduction to current ramp testing.
• Theory And Operation—provides basic theory and operation information for related
components.
7.2.4 Snap-on Automotive Theory

Selecting the Snap-on Automotive Theory option provides you basic operation, theory and
testing information on various systems such as:
• Air Conditioning
• Diesel Particulate Filters
• High-Intensity Discharge Headlights
• Supplemental Restraint Systems
• Diagnosing Battery Draws
• Electronic Parking Assistance Class
• LIN-Bus
• Tire Pressure Monitoring
7.3 Operations
The Guided Component Test software provides vehicle specific Guided Component Test
procedures and information that aid in setting up scopes and meters. Once a test vehicle is
identified, you can select a Guided Component Test from the list of available tests. For most
selections two main choices are available on the component menu:
1. COMPONENT INFORMATION—provides information on the selected component and
connector pin details that assists you in understanding the components prior to diagnosis.
2. TESTS—provides a pre-configured list of tests, guides you through performing the tests, and
offers tips and resources to reduce setup and testing time.
7.3.1 Component Information

Component Information provides details on specific vehicle components to provide a better
understanding of the components prior to diagnosis.
The Component Information screens contain information to assist you with testing. The screens
are divided in sections to help quickly guide you to the correct information (Figure 7-7):
• Operation—provides a general description of normal component operation.
• Connector—displays the component connector and lists pin assignments.
• Location—identifies the component location and the best place for testing it.
• Tech note—provides Guided Component Test-related tips (for example, common failures or
faults) as well as update or recall information.
86
Figure 7-7 Sample Component Information screen
z To view component information:

1. Select a component from the tests list.
2. Select COMPONENT INFORMATION from the component menu.
NOTE:
i An additional selection, such as front or rear for an oxygen sensor (O2S), may be required before
advancing to the component information screen.
The component information screen displays (Figure 7-7).

3. Always Gesture sweep to view any additional information below what is visible.
4. Select Back at any time to return to the previous screen.
7.3.2 Tests
The Tests section guides you through the process of performing tests on a specific component. It
also provides specifications, tips on how and where to connect the test meter leads, and also
automatically configures the multimeter or lab scope to perform the selected test.
Once a test vehicle is identified, you can select a component from the available tests list.
z To select a test:
1. Select a component from the list.
2. Select TEST to open the list.
NOTE:
i More than one selection is available in some instances. For example, select Ignition Tests and a
menu offering Primary Tests and Secondary Tests displays.
The list shows all of the tests available for the selected component, choices vary by make,
model, and year.
87
Selecting opens an additional submenu similar to the one shown in Figure 7-8 when more
than one option is available.
Figure 7-8 Sample O2S voltage test submenu
3. Select a test option and the test screen displays (Figure 7-9).
Figure 7-9 Sample Test screen
4. Gesture sweep to view any additional information.

5. Select Back at any time to return to the previous screen, or select Exit to return to the main
component menu.
88
Hyperlinks
Guided component test screens contain hyperlinks that can either take you to another page
containing additional information or open an additional window on top of the current screen.
Hyperlinks display as icons. Common hyperlinks are:
– View Meter—opens a live meter set up to perform the test in the lower portion of the
screen (Figure 7-10). Once the meter view is open, the Guided Component Test toolbar
at the top of the screen is replaced by the Scope Multimeter toolbar, which allows you to
make adjustments to the settings. See Scope Multimeter Toolbar on page 100 for details.
– Show More Information—advances to a new screen with more detailed information
about a particular test, select Back to return to the test screen.
View Meter
A Meter icon, which is only available in the Guided Component Test view meter mode, appears on
the upper toolbar (Figure 7-10).
Figure 7-10 Sample view meter window
Three view meter options are available:

1. With View Meter active (Figure 7-10), select the Meter icon on the toolbar once and the meter
expands to fill the entire screen.
2. Select the Meter icon a second time and the meter open as a separate window (Figure 7-11).
This window can remain open if you switch to the Scan Module and can be accessed from the
Windows toolbar at the bottom of the screen. You can also resize and reposition the meter
window on the screen.
89
Figure 7-11 Sample meter view in a separate window
Selecting the Close icon (red box with an X) when viewing the meter in a separate window
closes the meter and returns you to the Guided Component Test screen.
3. Select the Meter icon a third time to close the separate window and return to the standard
meter view as shown in Figure 7-10.
Select Exit from the toolbar to close meter view and return to the Guided Component Test
screen.
Connecting to a Test Vehicle

Before performing a test, you must connect the meter test leads to the vehicle. Certain Guided
Component Tests require the use of specific leads. Information on specific leads and other
connecting information displays on the initial test screen. Follow the on-screen connection
instructions in the test procedure to connect the test leads.
Performing a Test
Once you connect the test leads to the vehicle, you can proceed with testing.
z To perform Guided Component Tests:

1. Follow the instructions displayed in the test procedure section.
2. Gesture sweep to view all of the instructions and follow the on-screen procedures.
3. Select the View Meter hyperlink to display test results.
4. Refer to the on-screen information to verify test results.
90
Chapter 8 Scope Multimeter Operations
This Scope Multimeter module provides all the tools needed for performing electrical and
electronic circuit tests and for monitoring signals and circuit activity. The Scope Multimeter module
easily separates from the diagnostic tool and connects with a USB cable so that test results can
be remotely monitored as you perform other tasks.
The Scope Multimeter works interactively with other modules. Selecting “View Meter” from a
Guided Component Test or Scanner Test opens the Scope Multimeter module.
:$51 ,1*
• Read the Safety Information provided for important warnings on the use of this product
• This product is intended for Measurement Category I (for example, automotive 12V
systems), do not use this product for Measurement Categories II, III, and IV.
• Measurement Category I is for performing measurements on circuits not directly
connected to MAINS or MAINS circuits (an example of a MAINS circuit is 120V AC or
240V AC household or industrial electricity), do not connect this product to MAINS or
MAINS circuits.
• Do not apply the Black Ground Lead to test points other than ground/system return/
vehicle chassis.
IMPORTANT:
Maximum rated transient over voltage impulse is 500 volts, do not exceed the rated
transient over voltage.
8.1 Using the M4 Scope Multimeter Remotely

The Scope Multimeter module can be removed from the diagnostic tool, then connected to the
diagnostic tool with a USB cable. This increases the range of mobility for the diagnostic tool while
monitoring signals on the test vehicle. A Type A/B USB cable, which is provided with your kit,
makes the connection.
NOTE:
i The Scope Multimeter module can be removed from the diagnostic tool at any time, whether
powered on or not. However, data and settings will be lost if it is removed while operating.
To prevent accidental loss of data, make it a practice to first save the current data if desired, then
select either the Power Off or Back icon from the toolbar to suspend meter operation. Power Off
saves the current settings, but does not save data. Settings are not saved if Back is selected.
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Scope Multimeter Operations Using the M4 Scope Multimeter Remotely
NOTE:
i When the M4 is connected into it’s docking station on the rear of the diagnostic tool or is
connected to the diagnostic tool with a USB cable remotely, the M4 USB connection status
indicator (lower right of screen) is displayed. When the M4 is removed from the docking station,
and is not connected by a USB cable the status indicator background displays red with an “X”.
M4 Scope/Meter Connection Status Indicator

Background
Icon Condition Action/Indication
Color
Connect the M4 to the docking station on the
Not Connected/Not rear of the diagnostic tool or (if using remotely)
Red
Paired connect the M4 to the diagnostic tool with a
USB cable.
Indicates the M4 is connected to the docking
Grey Connected/Paired station on the rear of the diagnostic tool or (if
using remotely) is connected with a USB cable.
z To setup the Scope Multimeter for remote viewing:

1. Depress the Scope Multimeter module release tab located on the top of the diagnostic tool
(Figure 8-1).
Figure 8-1 Scope Multimeter release tab
2. Slide the Scope Multimeter module free of the diagnostic tool.

3. Open the USB jack cover on the bottom of the Scope Multimeter module (Figure 8-2).
Figure 8-2 Scope Multimeter module USB jack location
4. Connect the square end of the USB cable to the jack on the Scope Multimeter.
5. Open the hinged cover on the left-hand side of the diagnostic tool (Figure 8-3).

1— Hinged cover
2— USB ports
Figure 8-3 Scope Multimeter module USB jack location
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Scope Multimeter Operations Getting Started
6. Connect the rectangular end of the USB cable to either of the two ports on the diagnostic tool.
The Scope Multimeter is now ready for remote use.
8.2 Getting Started

The Scope and Multimeter module enables the following functions:
• Lab Scope
• Ignition Scope
• Graphing Multimeter
• Digital Multimeter
8.2.1 Capabilities
The following tables detail the software and hardware capabilities.
Table 8-1 Scope
Function Range Accuracy/Comments
Ch. 1—yellow banana jack
Each channel input is referenced to
Ch. 2—green banana jack
Signal Measurement common ground input (GND—black banana
Ch. 3—blue banana jack
jack)
Ch. 4—red banana jack
For 50uS sweep 6MSPS
Continuous sampling,
Sample Rate For 100uS sweep 3MSPS
MSPS = mega samples per second
For all other sweeps 1.5 MSPS
Bandwidth DC–3 MHz 3 db point @ 3 MHz
10 MOhm@ DC
Input Impedance Channel 1–4
4 kOhm @ 3 MHz
VDC (Full Scale) 100mV–400V Do not measure greater than 75VDC
VAC (Full Scale) 100mV–400V Do not measure greater than 50VAC (rms)
Connect Low amp Probe (+) to Ch. 1
20A scale (100mV/Amp)
(yellow banana jack) and (–) to GND input
Low Amp Probe 40A scale (10mV/Amp)
(black banana jack).
See NOTE below.
Table 8-2 Graphing Multimeter (part 1 of 2)

Ch. 1—yellow banana jack
Each channel input is referenced to
Ch. 2—green banana jack
Signal Measurement common ground input (GND—black banana
jack)
Continuous sampling,
Sample Rate 1.5 MSPS
MSPS = mega samples per second
Bandwidth DC–3 MHz 3 db point @ 3 MHz
10 MOhm@ DC
Input Impedance Channel 1–4
4 kOhm @ 3 MHz
VDC (Full Scale) 75VDC Do not measure greater than 75VDC
VAC (Full Scale) 50VAC Do not measure greater than 50VAC (rms)
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Table 8-2 Graphing Multimeter (part 2 of 2)

Ohm Measurement
Diode Test
Continuity Test
Ohms 40 Ohm–4 MOhm Fixed scales
Connect Low amp Probe (+) to Ch. 1
(yellow banana jack) and (–) to GND input
Low Amp Probe 40A scale (10mV/Amp)
(black banana jack).
See NOTE below.
Table 8-3 Digital Multimeter

Channel 1 input is referenced to common
Signal Measurement Ch. 1—yellow banana jack
ground (GND—black banana jack)
VDC (Full Scale) 75VDC Do not measure greater than 75VDC
VAC (Full Scale) 50VAC Do not measure greater than 50VAC (rms)
Signal Measurement
10 MOhm
Input Impedance
Ohm Measurement
Diode Test
Continuity Test
Ohms 40 Ohm–4 MOhm Fixed scales or Auto Ranging
Glitch capture Approximately 50 uS
Diode Test 2 V Scale
NOTE:
i 200V to 400V scales are not to be used to measure signals greater than 50VAC (rms) or 75VDC.
IMPORTANT:
Do not use the Low Amp Probe to measure current on conductors at a potential greater than
46VAC peak or 70VDC.
8.2.2 Leads, Probes and Adapters

The Scope Multimeter uses standard safety banana plugs that are compatible with many
accessories. The various leads, probes, clips, and adapters that are supplied with, or available as
optional equipment, are explained in this section.
IMPORTANT:
When removing leads from their sockets, do not pull on the wire because it can damage the leads.
Pull on the plug.
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Channel 1 Lead
Figure 8-4 Yellow Channel 1 Lead
The shielded yellow lead is used for Channel 1 (Figure 8-4) and other channel connections that
need additional grounding. The lead color matches the color of socket 1 on the Scope Multimeter
and the color of trace 1 on the test screens.
This yellow lead includes a black, right-angle, common ground plug and a black, stackable,
common ground plug. The non-stackable ground plug always connects to the ground (GND) jack
on top of the diagnostic tool. The stackable ground plug is used for connecting additional leads,
such as the Channel 2 Lead or the Secondary Coil Adapter Lead, that require grounding. The
stackable lead grounds through the non-stackable lead and does not need to be connected to the
jack on the diagnostic tool.
Channel 2 Lead
Figure 8-5 Green Channel 2 lead
The shielded green lead (Figure 8-5) is used for Channel 2. The lead color matches the color of
socket 2 on the Scope Multimeter and the color of trace 2 on the test screens. This green lead
includes a stackable, black, right-angle ground plug.
Channel 3 Lead
Figure 8-6 Blue Channel 3 lead
The non-shielded blue lead (Figure 8-6) is used for either Channel 3 or Digital Meter minus (–).
The lead color matches the color of socket 3 on the Scope Multimeter, as well as the color of trace
3 on the test screen.
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Channel 4 Lead
Figure 8-7 Red Channel 4 lead
The non-shielded red lead (Figure 8-7) is used for either Channel 4 or Digital Meter plus (+). The
lead color matches the color of socket 4 on the Scope Multimeter, as well as the color of trace 4
on the test screen.
Alligator Clips
Figure 8-8 Alligator clip
Insulated alligator clips, colored to match each test lead, are included. A black clip for the common
ground lead is also supplied (Figure 8-8). Each clip plugs into the straight end of a channel lead.
Test Probes
Figure 8-9 Test probe
Two test probes are included, one black and one red (Figure 8-9). The test probes plug into the
straight end of the test leads.
Secondary Coil Adapter Lead (optional)
Figure 8-10 Secondary Coil Adapter lead
The optional Secondary Coil Adapter lead (Figure 8-10) connects to the clip-on secondary wire
adapter, coil-in-cap adapter or coil-on-plug adapter to display secondary waveforms.
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Secondary Ignition Clip-on Wire Adapter (optional)
Figure 8-11 Secondary Ignition Clip-on Wire Adapter
The optional Secondary Ignition Clip-on Wire Adapter (Figure 8-11) connects the Secondary Coil
Adapter lead to a secondary ignition lead on the vehicle to display ignition patterns.
Inductive RPM Pickup Adapter (optional)
Figure 8-12 Inductive RPM Pickup adapter
The optional Inductive RPM Pickup adapter (Figure 8-12) connects to the scope auxiliary
connector of the diagnostic tool with a DB9F plug. It can be used to trigger a waveform or display
RPM. With the Ignition Scope, the RPM Pickup connects to cylinder number one to establish the
firing order.
Low Amp Current Probe (optional)

The optional Low Amp Current Probe provides accurate and reliable non-intrusive testing of
ignition coils, fuel injectors, fuel pumps, relays, electric motors, and parasitic draw. The optional
Low Amp Current Probe measures current from 10 mA to 60 Amps.
Figure 8-13 Low Amp Current Probe
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8.2.3 Menu Options, Scope Multimeter

The Menu icon on the Toolbar at the base of the screen opens a menu with the following options:
• File—allows you to print or save the data or meter setup being viewed.
• Setup—allows you to adjust certain tool settings once a test has been selected.
• Help—allows you to view supporting documentation.
File
Use to print or save a copy of the data currently being viewed. Selecting opens a submenu:
• Save Multimeter—opens an additional submenu with these options:
– Save Configuration—saves the current screen setup as a preset for quick access.
– Save Single Frame—saves a recording of the current screen.
– Save All Frames—saves a recording of the current screen plus all the data in the buffer.
• Print—opens a standard Windows Print dialog box for printing the current screen, see
Printing / Printer Setup on page 24..
Setup
This option allows you to adjust tool settings to your personal preferences. Selecting opens a
menu of the following:
• Unit Setup—opens the Unit Setup dialog box to adjust trace and display settings
• Snapshot—opens the Snapshot dialog box for selecting how triggered data is saved.
• Ignition—opens the Ignition dialog box for setting up to display secondary ignition patterns.
Help
A variety of utilities and additional resources are available through the Help menu:
• User Manual
• Version Info
• Activation Status
• Scope About
Scope About
This option opens a dialog box that contains the software version and other specific details about
the Scope module.
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Scope Multimeter Operations Navigation
8.3 Navigation
The following section describes how to navigate the screen interface.
8.3.1 Screen Layout

The screens typically include the following sections (Figure 8-14):
• Scope Multimeter Toolbar—allows you to configure the tool for the type of test and to adjust
the settings for each channel, or trace.
• Main Body of the screen—displays test results. Options on the toolbar let you select how
tests display on the screen.
• Trace Details—displays trace settings, which can be adjusted or switched through the touch
screen.
• Record/Playback Control Toolbar—allows you to record and navigate through paused data.
1— Scope Multimeter Toolbar

2— Main Body
3— Trace Details
4— Record/Playback Control Toolbar
Figure 8-14 Scope Multimeter screen layout
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Scope Multimeter Toolbar

The Scope Multimeter toolbar is used to set up the tool for testing and to configure the settings for
each trace. Table 8-4 on page 100 gives brief descriptions of the control icons on the toolbar:
Table 8-4 Scope Multimeter toolbar icons

Back Returns to the previously viewed screen.
Opens a dialog box that allows you to select

Setup
personal preferences for viewing and saving data.
Switches the trace information displayed at the base

Data
of the screen between three available states.
Opens a dialog box that allows you to switch cursors

Cursors
on and off, and to reposition them on the screen.
Clears the Min/Max and Current values on the trace

Refresh
details section of the screen.
Opens a dialog box that allows you to select options

File
for saving data.
Opens a dialog box that allows you to configure and

Print
print data.See Printing / Printer Setup on page 24.
Switches the Scope Multimeter off. This retains the

settings and reduces battery drain when switching to
Power Off
a different module. The Play and Record icons on the
Playback toolbar switch the meter back on.
Main Body of the Screen

The main body of the screen varies depending on what display options have been selected. Up to
four traces, along with digital readouts of current signal values, signal status and triggering
conditions, can be displayed simultaneously on the main body of the screen. Adjustments to the
display are made through the scope toolbar as explained above.
Each trace is displayed as voltage over time on a standard oscilloscope screen. Voltage level is
recorded on the vertical, or “y”, axis and time is presented on the horizontal, or “x”, axis of the
screen. Values are shown for each graduation on the scales.
When using transducers, the pressure being sensed by the transducer is converted into a voltage
signal. However, the values are shown as pressure on the display screen rather than voltage.
100
Trace Details
The Trace Details section displayed at the base of the screen can be used to quickly adjust
settings for capturing the trace. The Trace details are accessed using either the Data icon on the
upper toolbar or the Touch and Grow icon on the Playback toolbar. Both icons function the same
and cycle the Trace Details selection through three states:
• Displayed—trace settings are displayed in this mode.
• Expanded—trace settings are displayed in a larger format in this mode.
• Off—trace settings are not displayed in this mode.
Adjustments are made by selecting the item to be changed on the touch screen. A dash (–)
indicates a function that is not selected, and an icon indicates an active function (Figure 8-15).

1— Peak Detect on
2— Filter on
3— Inverted trace
4— Coupling AC on
5— Sweep setting
6— Trigger setup
7— Trigger set on the rising slope
Figure 8-15 Sample data detail display
The following trace adjustments and settings are available:

• Profile—switches the trace for the selected channel on and off.
• Channel—opens a dialog box that allows you to configure the trace setup (see Trace Controls
on page 107 for details).
• Probe—opens a dialog box that allows you to select the type of test probe being used.
• Peak Detect—maximizes the signal sampling rate in order to capture fast events, such as
spikes, glitches and other anomalies, that may normally be undetected.
• Filter—smooths out the trace when the signal is disrupted by noise or other interference.
• Inverted—switches the polarity of the displayed signal.
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• Coupling AC—subtracts the average value of the waveform by blocking the DC portion of an
input signal to amplify the AC portion. This makes small variations in the trace visible.
• Scale—opens a dialog box that allows you to select the scale, which is the total value
displayed on the vertical axis of the display.
• Sweep—the current sweep setting is shown in white at the end of the scale list, selecting
opens a dialog box that adjusts the sweep (see Sweep Controls on page 108 for details).
• Slope—only active when a trigger is set, indicates whether the trigger is set to activate on the
rising or falling slope of the trace. Selecting the slope icon switches the slope. The white dash
at the bottom of the slope column is used to set the trigger, selecting it opens the trigger setup
dialog box (see Trigger Controls on page 109 for details).
Record/Playback Control Toolbar

The record/playback control toolbar at the base of the screen is used for recording data and for
reviewing paused data. Use the stylus or your finger tip to activate the icons. A position counter in
the toolbar displays a numerical value of where the current screen is in relation to the entire
recorded file.
Use the slider in the middle of the toolbar to quickly move through paused data.
Figure 8-16 Sample data buffer slider
Use the toolbar icons (Table 8-5) to more precisely navigate the data.
Table 8-5 Data buffer toolbar icons (part 1 of 2)

Arms the software to take a snapshot of the sampled

Snapshot
data
Step Back Moves to the previous point in the recorded data
Back 1 Frame Moves to the previous frame in the recorded buffer
Stop Stops recording data
Record Begins recording data
Plays the data recording in a continuous loop at

Play Recording
actual speed
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Table 8-5 Data buffer toolbar icons (part 2 of 2)

Forward 1 Frame Moves to the next frame in the recorded data
Step Forward Moves to the next point in the recorded data
In record mode, indicates how much data is

collected. In playback mode; shows the position of
Position Indicator
the buffered data currently displayed as
minutes:seconds:milliseconds of elapsed time
Expands and collapses the Trace Detail area on the

Touch and Grow
display screen to allow for easier finger tip control
Increases or decreases the magnification of the

Zoom
graph
8.3.2 Making Selections

Most selections for setting up and operating the scope are made using the stylus and the scope
toolbar. The cursor lines, the trace zero line, and the trigger point indicator (+) can be repositioned
by selecting and dragging them in the main body of the screen.
There are two basic types of controls on the toolbar:
• Switches
• Dialog boxes
A Switch changes states when selected. Changes happen immediately as the selection is made.
A dialog box opens as a separate window on the screen and typically includes a number of
choices. Changes happen immediately, however, the dialog box must be closed to return to the
main window and continue. Make a selection to close the dialog box.
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Scope Multimeter Operations M4 Scope Multimeter Operations
8.4 M4 Scope Multimeter Operations

This section describes configuring the scope or meter and performing tests.
8.4.1 Starting the Scope and Multimeter

Use the following procedure to set up the scope multimeter for performing tests.
z To start the scope multimeter:

1. Select the Scope Multimeter icon on the Home screen.
The Scope Multimeter main menu, a list of setup options, displays;
– Lab Scope
– Ignition Scope
– Graphing Meter
– Digital Multimeter
– Presets
2. Select from the menu options.
A submenu of scope or meter configuration displays, see below for additional information.
3. Select a configuration and the Scope Multimeter opens.
Presets
Presets are factory configured meter settings for common component tests. Selecting opens a list
of available setups. Selecting from the list opens the scope multimeter configured to perform the
selected test. In addition to the factory presets, you can create your own custom meter
configurations and save them as presets.
Lab Scope Options

The following options are available for testing:
• 4 Channel Lab Scope
• Volts DC
• Low Amps (20)
• Low Amps (40)
• Low Amps (60)
• Ignition Probe
• 100 PSI Vacuum
• 100 PSI Pressure
104
Ignition Scope Options

• Parade
• Cylinder
• Raster
• Superimposed
• Single Cylinder Ignition
Graphing Options
• 4 Channel Graphing
• Volts DC
• Volts DC Average
• Volts AC RMS
• Ohms
• Frequency
• Pulse Width
• Injector Pulse Width
• Duty Cycle
• Low Amps (20)
• Low Amps (40)
• Low Amps (60)
• MC Dwell (60)
• MC Dwell (90)
• 100 PSI Vacuum
Digital Multimeter Options

• Volts DC
• Volts DC Average
• Volts AC RMS
• Ohms
• Diode/Continuity
• Low Amps (20)
• Low Amps (40)
• Low Amps (60)
105
8.4.2 Measurement Out of Range

A group of arrows display when a measurement is out of range for the scale selected:
• Arrows pointing UP—measurement over maximum range
• Arrows pointing DOWN—measurement under minimum range
Voltage measurements also display arrows in place of live values when the voltage exceeds the
input rating of the meter.
:$51 ,1*
• Do not exceed voltage limits between inputs as indicated on the rating label.
• Use extreme caution when working with circuits that have greater than 40 volts AC or
24 volts DC.
IMPORTANT:
If arrows are displayed in the live voltage values, discontinue circuit testing.
Correct an out-of-range condition by selecting a scale setting appropriate for the signal being
sampled. See “Trace Controls” on page 107 for more information.
106
8.4.3 Scope and Multimeter Setup

The following sections explain how to adjust the scope and multimeter for the specific type of
signal being sampled. Most of these setup operations are available from the toolbar.
Trace Controls
The Trace controls are used to adjust individual characteristics of how the signal is sampled and
displayed for each of the four traces.
z To adjust trace controls:

1. Select Setup from the Scope Multimeter toolbar.
The Scope Multimeter Preferences dialog box opens.
2. Select Traces to open the submenu.
3. Select the trace to be configured from the submenu.
The traces dialog box displays (Figure 8-17).

1— Trace tabs
2— Trace Probe icon
3— Trace Scale icon
4— Trace characteristics check boxes
5— Auto Find icon
6— Baseline position
7— Back icon
8— Exit icon
Figure 8-17 Traces dialog box
4. Select the Trace Probe icon to open the menu.

5. Highlight a probe on the list and select OK to close the window.
6. Select the Trace Scale icon to adjust the vertical scale of the display.
A dropdown menu opens. Menu options vary depending upon which test lead is selected.
107
7. Select a trace scale option, then close the window.

8. Select or deselect the trace characteristic items as needed:
– Displayed—this trace is on screen when checked, and not visible when not checked.
– Inverted—signal polarity is reversed when checked, normal when not checked.
– Coupling AC—check when sampling an AC signal, uncheck for DC signals.
– Peak Detect—use when trying to capture a fast event or signal glitch.
– Filter—use when radio frequency interference (RFI) may be disrupting the signal.
9. The scope samples the signal and internally calculates the best way to display it when Auto
Find is selected. A scale and the vertical position for the zero line of the trace that allows the
whole waveform to fit on the screen is established when Auto Find is selected. If Auto Find is
selected on the trigger channel, it also sets the trigger level halfway between the minimum and
maximum value of the sampled signal to provide a stable waveform.
10. The baseline position is the zero line of the trace, use the slider and arrows to adjust it.
11. Select Back to return to the Preferences dialog box, or select Exit to close the dialog box and
return to the scope.
Sweep Controls
Sweep is the amount of time represented by the screen, or the horizontal scale of the display.
z To adjust Sweep controls:

2. Select the Sweep icon to open the sweep dialog box (Figure 8-18)
Figure 8-18 Sample Sweep Setup dialog box
3. Choose an option from the list.

108
Trigger Controls
Triggering allows you to set the scope so that it only begins displaying a trace once predetermined
signal conditions, or triggers, are met. The trigger point is indicated by a plus sign (+) on the scope
grid. The plus sign can be dragged across the grid with the stylus to roughly position it. The trigger
controls allow you to precisely position the trigger.
z To adjust trigger controls:

1. Select Setup from the Scope toolbar. The Scope Multimeter Preferences dialog box opens.
2. Select Trigger to open the Trigger Setup dialog box (Figure 8-19).
3. Use the dialog box controls to set the trigger.
4. Select OK to close the dialog box.
5. Select Back twice to close the Scope Multimeter Preferences dialog box.

1— Source—selects the triggering event:

- Trace 1—sets the trigger to channel 1.
- Cylinder—sets triggering to the firing of a cylinder detected by the optional RPM
Pickup or Secondary Ignition Adapter.
- None—switches triggering off.
2— Mode—sets the method of triggering:
- Auto (automatic)—if a trigger is found, the waveform displays. If a trigger is not found
after about a half second, the waveform and a “trigger not found” message displays.
- Manual—if a trigger is found, the waveform displays. If a trigger is not found nothing
displays (no waveform and no message).
3— Slope—sets triggering to the rising (top icon) or falling (lower icon) slope of the signal
waveform.
4— Vertical position—moves the trigger position up and down on the grid.
5— Horizontal position—moves the trigger timing left and right on the grid
6— Select Back to return to the Preferences dialog box, or select Exit to close the dialog box
and return to the scope.
Figure 8-19 Trigger controls
109
View Controls
Use the view controls to set display attributes.
z To adjust view controls:

2. Select View to open a submenu.
3. Select an option from the submenu dialog box. Option details are explained below.
Four options are available on the submenu:
– Display—use to adjust what information displays and how it appears
– Layout—use to set how many traces display and how they display on the screen
– Units—use to adjust time and voltage interval settings
– Back— use to return to the Preferences dialog box, or select Exit to close the dialog box
and return to the scope.
Display Settings
Selecting Display from the View submenu opens the Display dialog box (Figure 8-20).
Figure 8-20 Sample Display dialog box
110
The following options are available from the Display dialog box:
• Show RPM—adds an engine speed field at the top of the screen (Figure 8-21).
Figure 8-21 Sample Show RPM selected
• Show Digital KV—available only in ignition scope, displays digital kilovolt readings, rather
than waveforms, on the screen (Figure 8-22).
Figure 8-22 Sample Show Digital KV selected
111
• Show Grid—switches grid lines on the screen off and on (Figure 8-23).
Figure 8-23 Sample grid selected
• Invert Colors—switches the screen background to white.
Layout Settings
The selected radio knob on the Layout dialog box shows which setting is active. Use your finger
or the stylus to switch between settings:
• 1 window—shows all traces on the same screen (Figure 8-23).
• 2 windows—shows two separate traces in two ways: horizontal, one below another
(Figure 8-24) or vertical, side-by-side (Figure 8-25).
• 3 windows—shows three traces, one below another, on the same screen (Figure 8-26).
• 4 windows—shows four traces, one below another, on the same screen.
Figure 8-24 Sample 2 Windows horizontal display
112
Figure 8-25 Sample 2 Windows vertical display
Figure 8-26 Sample 3 Windows display
113
Unit Setup
The Unit Setup dialog box allows you to switch between Full Scale or Per Division settings for the
trace setup and the display settings. Selecting Full Scale configures the units to the full viewing
area of the screen, while Per Division adjusts the units to a single division (one tenth) of the
screen.
The selected radio knob on the Units dialog box shows which setting is active. Use your finger or
the stylus to switch between settings (Figure 8-27).
Figure 8-27 Sample View Units dialog box
Setup Controls
Basic tool settings are adjusted here.
z To adjust setup controls:

The Scope Multimeter Preferences dialog box opens
2. Select Setup from the dialog box.
A submenu of options displays:
– Back—use to return to the Preferences dialog box.
– Units—use to set how measurement values display, US standard or metric.
– Snapshot—use to adjust the percentage of data captured following a trigger event.
– Ignition—use to configure the ignition scope for the test vehicle.
Selecting from the submenu opens a dialog box for that item. Dialog box options for each item
are discussed in the following sections.
3. Make dialog box selections as needed.
4. Select Exit to close the dialog box and return to the scope.
114
Units
Selecting Units opens the Setup dialog box. The units of measurement can be changed between
US customary or metric. The selected radio knobs on the Setup dialog box show which settings
are active (Figure 8-28).
Figure 8-28 Sample Setup Units dialog box
Abbreviation Description
bar bar
inHg inches of mercury
kg/cm2 kilograms per centimeter squared
kPa kilopascal
mmHg millimeters of mercury
psi pounds per square inch
115
Snapshot
The Snapshot tab of the Setup dialog box opens a window that allows you to select how much
data is captured after a snapshot is triggered (Figure 8-29). Available selections, which range from
ten to ninety percent in ten-percent increments, are shown as icons with the current setting
highlighted. Select a icon, then select Back or Exit to close the dialog box.
Figure 8-29 Sample Snapshot dialog box
Refer to Trigger Controls on page 109 for information on how to setup a trigger.
Ignition
The Ignition tab of the Setup dialog box is used to configure the scope for displaying secondary
ignition patterns. There are two main selection fields (Type and Cylinders) and the fields vary
depending upon the type of ignition system selected in dialog box (Figure 8-30).
Figure 8-30 Sample Setup Ignition dialog box
116
z To setup Ignition tests

1. Select the Setup icon to open the Setup dialog box.
2. Select the Ignition tab of the dialog box.
3. Highlight the ignition system for the test vehicle in the “Type” field:
– Standard—use for systems with a distributor
– Waste Spark—use for coil pack systems that fire 2 plugs simultaneously
– Direct—use for coil-on-plug systems
– Other—use for systems that do not fit any of the above categories
4. Select the number of cylinders for the test vehicle in the “Cylinders” field.
Scroll through the list using the up and down arrows on either side of the number.
5. This step varies depending upon the type of ignition system:
– If testing a Standard system, select the Firing Order.
– If testing an Other system, select the RPM Factor.
Scroll through the list of available choices using the up and down arrows below the
displayed firing order or RPM factor.
6. This step also varies depending upon the type of ignition system:
– On a Standard or Direct system, choose between Coil and Plug for the Number 1 Trigger.
– On a waste Spark system, select the polarity of the firings using the +, –, and arrow icons.
Data
The Data icon on the toolbar switches the trace details information at the base of the screen
through three states as previously explained in Trace Details on page 101.
Cursor Controls
Select Cursors from the toolbar to open the Cursors dialog box (Figure 8-31).

1— Cursor 1 controls
2— Cursor 2 controls
3— Back icon
4— Show or Hide icon
Figure 8-31 Cursor controls
117
Cursor 1, the top slider and arrows, is the left-hand cursor on the screen. Cursor 2, the lower set
of controls, is the right-hand cursor on the screen. Drag the slider or select the arrows to position
the cursors. Each tap of the stylus moves the cursor incrementally in the direction of the arrow.
Select Show to display the cursors (the icon changes to Hide).
Select Hide to conceal the cursors (the icon changes to Show).
Select Back to close the dialog box.
Refresh Controls
Selecting the Refresh icon from the Scope Multimeter Toolbar clears the minimum and maximum
digital values and updates the viewing screen.
File Controls
Selecting File from the toolbar opens a dialog box with a menu of save options:
• Save Configuration—saves the current setup values as a preset.
• Save Single Frame—saves the data currently on the screen only.
• Save All Frames—saves the current screen plus all the data stored in the buffer.
z To save a file or configuration:

1. Select File from the toolbar.
2. Select a save option from the dialog box.
Figure 8-32 Sample file setup dialog box
The Save As dialog box and the virtual keyboard open.

3. Use the keyboard to name the file to be saved, then either select the Save icon or select
return on the keyboard.
A configuration description dialog box opens.
NOTE:
i The description entered here is what displays in the information panel of the Data Manager.
4. Use the keyboard to enter a description of the file to be saved.

5. Select the OK icon or select return on the keyboard.
6. Select OK to close the file setup dialog box.
Once a configuration is saved, it becomes available as a preset. Files are saved to the Scope
Multimeter Data Folder and can be retrieved through the Data Manager.
118
Print Controls
Selecting Print from the toolbar opens a standard Windows Print dialog box set up to print the
current screen. See Printing / Printer Setup on page 24.
119
Chapter 9 Repair Information
The Repair Information icon (Figure 9-1) can be used to:

• Access the SureTrack® Community within ShopKey® Pro that is included with current
diagnostic tool software, see SureTrack on page 163 for additional information.
• Access optional online repair resources (e.g. ShopKey® Pro)
As an example, after using the Scanner, Guided Component Test, or Scope Multimeter to
diagnose and locate the source of a problem, you can select the Repair Information icon on the
Home screen to link to online repair resources that can help you further research and diagnose the
vehicle specific problem, to get the vehicle back in service quickly.
Figure 9-1 Repair Information icon
9.1 About ShopKey Pro

ShopKey Pro is an optional online service that can provide you with OEM repair, estimating,
maintenance, and real-world experience-based information to help you efficiently and accurately
perform repairs. It allows you access to OEM TSB’s, recall, repair, campaign, and diagnostic
information, as well as wiring diagrams, maintenance schedules, expert information and more all
from one source!
Searching for repair information is easy, as the search process is based on vehicle components,
so it matches the repair process. Simply look up a component and ShopKey Pro returns only the
relevant repair information, including TSBs, component location, specifications, operating values,
removal and installation procedures, wiring diagrams, and more.
Listed below are a few of the main features that ShopKey Pro has to offer:
• Safety Recalls, OEM Campaigns and TSBs—This information is automatically displayed
based on the identified vehicle and component search, so you don't have to perform separate
searches.
• Wiring Diagrams—Full-color diagrams are easy to follow, and the circuit trace feature allows
you to highlight a complete circuit from end-to-end to quickly identify the specific circuit you
are testing.
• Diagnostics—Enter a DTC to find the information needed to diagnose and fix the problem,
including code descriptions, setting conditions, component illustrations and test procedures.
• Maintenance—The maintenance schedules are straightforward so anyone in the shop can
sell services and grow a profitable maintenance business. You get lifetime service schedules,
procedures, specifications; and a unique component locator tab shows exactly where to begin
the maintenance procedure.
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Repair Information About ShopKey Pro
• SureTrack®—SureTrack is a comprehensive source of expert knowledge for professional

technicians, combining diagnostic experience and detailed parts replacement records, all
wrapped in an interactive community.
• ShopKey Pro Vintage—ShopKey Pro Vintage includes an extensive library of engine and
chassis repair information, along with wiring diagrams, and other information for vehicles back
to 1960.
Contact your Snap-on representative to learn more about ShopKey® Pro or visit the following web
pages:
• Snap-on Diagnostics ShopKeyPro Page
• ShopKeyPro.com
• ShopKey Pro Training (sktraining.net)
121
Chapter 10 Vehicle History Operations
Vehicle History allows you to manage and retrieve vehicle records, for vehicles that have been
scanned or identified previously. You can also activate a vehicle, so there is no need to go through
the complete vehicle identification sequence when performing a retest after repairs have been
made.
10.1 Screen Layout

There are two main parts to the vehicle records list screen:
1— Vehicle History Toolbar

2— Main Body (Records List)
Figure 10-1 Vehicle records list screen
10.1.1 Vehicle History Main Body (Records List)

The main body of the screen lists all of the available vehicle records. By default, records are
shown in the order in which they are entered. However, you can resort them by any of the
categories shown as column headings. You can also resize the individual columns.
z To sort records:
1. Select a category heading.
The listed items resort according to the selected category. A triangle appears alongside the
name of the column that was used for the sort.
2. Select the triangle in the heading to reverse the sort order.
122
Vehicle History Operations Screen Layout
z To resize a column:
1. Select the line separating two columns.
A line with arrowheads appears to show the column is ready for resizing.
2. Drag the line left or right to increase or decrease the column width.
10.1.2 Vehicle History Toolbar

The table below gives brief descriptions of the control icons on the toolbar:
Table 10-1 Toolbar icons
Returns to the previously viewed

Back
screen.
Activates the selected vehicle, for use

Activate with other functions (e.g. Scanner,
Guided Component Tests, etc).
View Opens the selected vehicle record.
Deletes the selected vehicle record from

Delete
memory.
Opens the vehicle Manage Records

Manage
screen.
Opens a window that allows you to

Search
locate a particular vehicle record.
Available only after a search, use to

Show All
return to a complete vehicle records list.
Opens a window that allows you to

Settings configure which fields display on main
records list screen.
Activate
Use this icon to activate a vehicle for use in other functions (e.g. Scanner, Guided Component
Tests, etc.). The diagnostic tool will use the identification information stored in the vehicle history
record to load the correct vehicle database, so there is no need to identify the test vehicle again.
z To activate a vehicle:
1. Locate and highlight the desired vehicle record on the records list screen.
2. Select Activate from the toolbar.
The Activate icon is removed from the toolbar once a vehicle has been selected.
3. Select the Home icon.
The Home screen displays with the activated vehicle shown on the toolbar.
4. Select any Function icon on the Home screen to begin testing.
123
View
Select View to open, edit, add notes, and print a vehicle record.
z To open and/or modify a vehicle record:

1. Highlight the desired vehicle record from the vehicle records list screen, then double click it,
or select View from the toolbar.
The record for the selected vehicle opens (Figure 10-2).
The vehicle record includes vehicle ID information, DTC data, and other data entry fields for
owner and vehicle information, and technician notes. Depending on the vehicle information
that was used to identify the vehicle, some data may be already entered. The example below
shows, DTC scan results from the last code scan performed, and an attachment “Vehicle
System Report Data” PDF file.
Vehicle ID information is captured slightly different across the different functions
(e.g. Scanner, Guided Component Tests, etc.), as some functions may capture more/less
information during the process. Selecting the Other Vehicle ID button, opens a listing of the
captured vehicle ID fields from each applicable function. If more than one function was used
to ID the vehicle, you are given the option to use that vehicle ID set as the default ID for the
vehicle record.
Vehicle System Report Data_6_20_16.pdf
Figure 10-2 Sample vehicle record
NOTE:
i The virtual keyboard automatically opens the first time you select within one of the data fields.
2. Use the virtual keyboard to enter information in the data fields. The data is automatically
saved.
3. Select Back to return to the vehicle records list screen.
Delete
Select Delete to remove unwanted items from the vehicle records list. Highlight the record to
remove, then select Delete.
124
Manage
Select Manage to quickly remove individual records, or all the vehicle records from the vehicle
records list. Highlight the record to remove, then select Delete, or use the Select All or Deselect
All options to remove all records (Figure 10-3).
Figure 10-3
Search and Show All

Selecting Search opens a dialog box that allows you to search vehicle records by category. You
can search for data in the following categories:
– Year
– Make
– Model
– Color
– Customer
– License
– State
– Technician
125
z To search:
1. Select Search from the toolbar.
2. Enter the search criteria in the text field (Figure 10-4).
Figure 10-4 Sample Search dialog box
3. Select Search twice. The first tap closes the keyboard, the second tap starts the search.
The display returns to the vehicle records list screen with only the records found in the search
criteria showing.
4. Select Show All on the toolbar to restore the complete vehicle records list.
126
Settings
Use Settings to determine which categories display on the vehicle records list screen. Selecting
the Settings icon opens a vehicle history category display menu.
z To change Settings:
1. Select Settings to open the menu.
Figure 10-5 Sample Settings dialog box.
2. Select or deselect the desired categories:

– Highlighted items - do not display
– Non-highlighted items - display
3. Select OK on the toolbar to accept the changes, and return to the previous screen.
127
Chapter 11 Data Manager Operations
The Data Manager is used to store, sort, and review saved files. Most operations are controlled
through the toolbar.
11.1 Screen Layout

Select Data Manager on the Module toolbar to open the file system. Use the toolbar at the top of
the screen to navigate through the data. The folders panel below the toolbar displays the contents
of the Windows My Documents > ShopStream folder, which is the Data Manager main screen. The
information panel on the lower-left portion of the screen shows a summary of the saved file when
available, and the preview panel on the lower right displays an image if the selected file is a
graphic.
1— Data Manager Toolbar

2— Folders Panel
3— Preview Panel
4— Information Panel
Figure 11-1 Sample Data Manager main screen
The main screen includes folders for saved files from the various modules:
• Camera Folder—contains photographs taken with the built-in camera. See Image Viewer on
page 152.
• CTM Data Folder—contains files saved while working in the Guided Component Test
module.See Scope Viewer on page 151.
• Sample Files—contains an assortment of example saved data files.
• Scanner Data Folder—contains files saved while working in the Scanner function. See
Scanner DataViewer Operation on page 141.
128
Data Manager Operations Navigation
• Scope Multimeter Data Folder—contains files saved while working with the Scope Multimeter.
See Scope Viewer on page 151.
• Screenshots—contains images saved by pressing the Shortcut (S) button. See Image Viewer
on page 152.
11.2 Navigation
Use the toolbar icons as shown in the table below to navigate through the Data Manager:
Table 11-1 Data Manager toolbar icons
My Data Returns to the Data Manager main screen.
Moves the items displayed in the folders

Up
panel up one level in the file structure.
Open Opens the highlighted folder or file.
New Creates a new folder.
Moves the highlighted file or folder to the

Delete
recycling bin.
Opens a dialog box and the virtual keyboard

Rename
for renaming the selected file or folder.
The Save function is not implemented at this

Save
time.
Opens a dialog box and the virtual keyboard

Properties
for renaming the selected file or folder.
Creates a shortcut to the highlighted item on

Shortcut the Data Manager main screen. See Shortcut
on page 134 for information.
Send data files as attachments, using Email.

Email
See Email on page 135 for information.
More (optional) Opens hidden menu options
129
Data Manager Operations Operations
11.3 Operations
Data Manager operations based on toolbar selections are explained in the following sections.
11.3.1 My Data
The My Data icon is a shortcut that quickly returns you to the main Data Manager screen. Select
the icon at any time to instantly return. Note the location of the page being viewed is shown near
the top of the screen just above the toolbar.
11.3.2 Up
This icon reflects the items shown in the folders panel of the screen up in the file structure one
level at a time. For example; one tap of the Up icon when viewing the contents of the Scanner Data
Folder returns you to the main screen. A second tap would display the contents of the “My
Documents” folder.
11.3.3 Open
The Open icon is only active (displays in color) when an item in the folders panel is highlighted.
z To open a folder:
1. Highlight the file to open in the folders panel.
2. Select the Open icon to load the highlighted file.
Figure 11-2 Sample open folder showing information
130
The screen advances and the contents of the open folder are shown in the folders panel.
Highlight an item in the folders panel and the information or preview displays, if available, in
the lower portion of the screen (Figure 11-2).
3. To exit the current folder:
– Select My Data on the toolbar to return to the main Data Manager screen.
– Select Up on the toolbar to return to the previous page.
11.3.4 New
The New icon allows you to create a new folder. This option is only available when the icon
displays in color.
z To create a new folder:

1. Select the New icon on the toolbar.
The New Folder Name dialog box opens (Figure 11-3).
2. Select the entry field on the dialog box to open the virtual keyboard.
3. Type a name for the new folder using the virtual keyboard.
4. Select the OK icon to create the new folder and return to the previous page. The Cancel icon
returns you to the previous page without creating a new folder.
Figure 11-3 Sample New Folder name dialog box
131
11.3.5 Delete
The Delete icon moves folders or items within folders to the Recycling bin. A confirmation displays
when a file is selected for deletion. Select Yes to delete the file or Cancel to exit.
z To delete an item:
1. Select to highlight the item or folder to be deleted.
2. Select the Delete icon on the toolbar.
A confirmation message displays (Figure 11-4).
Figure 11-4 Sample delete confirmation message
3. Select OK to delete the selected item and return to the previous page. The Cancel icon
returns you to the previous page without deleting the selected item.
132
11.3.6 Rename
The Rename icon allows you to change the name of a folder or items within a folder.
z To rename an item:
1. Highlight the item or folder to be renamed.
2. Select the Rename icon on the toolbar.
The New Name dialog box opens (Figure 11-3).
Figure 11-5 Sample new name dialog box
3. Select the entry field on the dialog box to open the virtual keyboard.
4. Type the new name into the entry field using the virtual keyboard.
5. Select the OK icon to change the name and return to the previous page. The Cancel icon
returns you to the previous page without changing the name.
133
11.3.7 Properties
The Properties icon function allows you to change the name and assign identifying attributes to
saved Scope Multimeter files. Operation is similar to renaming a file as discussed above, except
there are additional fields for entering descriptive information.
z To assign properties to an item:

1. Highlight the item or folder.
2. Select the Properties icon on the toolbar.
The Properties dialog box and the virtual keyboard open (Figure 11-3).
Figure 11-6 Sample Properties dialog box without the virtual keyboard
3. Type a new name into the field using the virtual keyboard if you want to rename the file.
4. Use either the virtual keyboard or the dropdown menus to fill in the Year, Make, Component,
and Condition fields.
5. Select the OK icon to change the name and return to the previous page. The Cancel icon
returns you to the previous page without changing the name.
11.3.8 Shortcut
Selecting the Shortcut icon creates a shortcut to the highlighted item on the Data Manager main
screen. A confirmation message “A shortcut has been created in the default folder for
***sample file name***” displays when this option is selected.
134
11.3.9 Email
Selecting the Email icon from the Data Manager toolbar allows you to send a saved data or image
file as an attachment using e-mail. To use this feature, you must install an e-mail client, and then
either link your existing e-mail address to the client, or create a new address. The following
instructions are intended as a guide only.
z To attach a file from a Data Manager folder to an e-mail:
NOTE:
i The Email feature uses your system default email client. Refer to Windows Help for instructions on
setting your default e-mail client. For an example on how to setup an e-mail client, see E-mail
client installation and setup (Example): on page 136.
NOTE:
i This diagnostic tool is equipped with Microsoft Outlook Express e-mail client. To use this client,
open the Microsoft Outlook Express program and run the New Connection Wizard following the
screen prompts, and then either create an e-mail account or use your existing account to complete
the setup. You may be required to enter setup information (e.g. incoming and outgoing server
names, types, and port values), contact your ISP and/or e-mail provider for additional information.
1. From the Data Manager main screen, select a file from within one of the folders (e.g. Camera,
Scanner Data, Scope Multimeter, etc). In this example (Figure 11-7). a Scope data file was
chosen.
2. With the file highlighted, select Email from the toolbar.
Figure 11-7
3. A new e-mail message window displays with the selected file attached (Figure 11-8).
NOTE:
i If the e-mail message window does not appear, check the Windows taskbar.
135
attachment
Figure 11-8
4. Enter the e-mail address of the recipient, and any other information needed.
5. Select the Send icon to send the e-mail.
NOTE:
i You must have an Internet connection to send e-mail.
z E-mail client installation and setup (Example):

The following instructions are intended as a guide only, as e-mail client setup procedures vary.
1. Download an email client (e.g. Mozilla Thunderbird) (Figure 11-9).
Figure 11-9
136
2. Install the software following the screen prompts (Figure 11-10).
Figure 11-10
3. Continue through the setup. If available choose “set as my default mail application”
(Figure 11-11).
Figure 11-11
137
4. Choose to use your existing email address, or create a new email address with the email client
(Figure 11-12).
Figure 11-12
5. Enter your e-mail information as required (Figure 11-13).
NOTE:
i E-mail client configuration settings should automatically be set during installation. If problems
arise with the setup and manual configuration is needed, refer to the e-mail client help information
and the Windows help information.
Figure 11-13
138
6. If your existing email provider login screen displays, enter your email address and password
to allow the client to continue the setup with your provider (Figure 11-14).
Figure 11-14
7. Follow the screen prompts to allow the client to link to your email address.
8. Once the client has successfully linked to your address, you can begin using the new e-mail
client software on the diagnostic tool (Figure 11-15).
Figure 11-15
139
Data Manager Operations Viewing Saved Files
11.4 Viewing Saved Files

As mentioned in the beginning of this section, the data and image files in the Data Manager folders
are also accessible from the Windows My Documents > ShopStream folder. You may access,
copy or move the files you save in the ShopStream Diagnostic Suite program from the folder at
anytime.
The files may also be transfered to portable USB drives and then transfered to your PC. All copy,
move and save functions are accomplished using standard Windows operations.
Camera images and screenshots are saved as JPEG files and are viewable on most PCs. Data
files are saved using propriety file extensions and are not viewable on a PC without the use of
ShopStream Connect. See ShopStream Connect™ on page 140 for additional information.
11.4.1 ShopStream Connect™

Data files saved on your diagnostic tool are designed and intended to be reviewed using the Data
Manager functions as described earlier. An alternative method can be used to review select data
files on a PC using ShopStream Connect.
ShopStream Connect is PC-based program that allows you to manage, view and print data files
using a PC. ShopStream Connect is a free program available for download from our website. See
the contact information at the front of this manual for website information.
11.5 Saved File Structure

The Diagnostic Suite automatically creates folders to manage saved files. Whenever 60 files are
saved into any of the Data Manager menu option folders, a new folder is created. Folders may
contain files for a day, week, month, or a year. An older folder, when available, goes to the next
higher level in the files structure menu (Figure 11-16).
Figure 11-16 Sample saved file folder structure
140
Data Manager Operations Scanner DataViewer Operation
11.6 Scanner DataViewer Operation

The Scanner DataViewer allows you to review saved scanner data files (Figure 11-17). To open
saved Scanner data files, select the Scanner Data Folder menu option from the Data Manager
main menu.
Scanner DataViewer - Opens .pids, .scm, .scs, .scp and .spm file extensions

1— Menu bar
2— Display toolbar
3— Graph display
4— Properties icon
5— Vertical Scroll bar
6— Zoom controls
7— Slider bar
8— Navigation toolbar
9— Parameter text list
10—Parameter configuration tabs
Figure 11-17 Scanner Data Viewer
141
11.6.1 Menu Bar

The menu bar at the top of the screen contains the File, View, Tools, and Help menus.
File Menu
The File menu offers the following selections:
• Load—locate and open data files, launches a navigation window
• Print—print selected pids (See Printing / Printer Setup on page 24.)
• Print Preview—preview pids before printing
• Exit—closes Scanner DataViewer
When Print or Print Preview is selected, a dialog box opens and allows you to define the printed
output. Print settings include, print as graphs or text, which pids to include, number of pids per
page, display colors, and the text font (Figure 11-18).
Figure 11-18 Pids print settings
z To print:
1. Select the desired pids. A checked box indicates the pid will be printed. Select again to
deselect the pid.
2. Select Change to modify the font, this opens a standard Windows font dialog box.
a. Modify the font as desired.
b. Select OK to close the font dialog box.
3. Once all selections are made, select OK.
A print dialog box opens.
4. Select OK.
a. If Print was selected, the file is sent to the printer.
b. If Print Preview was selected, a preview window opens. Select the printer icon
(Figure 11-19) to send the file to the printer.
142
Figure 11-19 Print preview window (text list and graphs examples)
View Menu
The View menu allows you to change how data is displayed on the screen (Figure 11-20).
Figure 11-20 Scanner DataViewer View menu
Select from the following menu options:

• Text Only—shows all parameters and their values as text only
• Graphs Only—shows all parameters as graphs only
• Text and Graphs—shows all parameters and their values as text in the left panel of the
screen, and shows them as graphs in the right panel of the screen
143
Tools Menu
The Tools menu opens the Properties dialog box.
The Properties dialog box has two sections (Figure 11-21); Shared Graph Properties and
Individual Properties. Shared Graph Properties apply to all graphs and Individual Properties apply
to the selected graph only.
Figure 11-21 Properties dialog box
Properties dialog box selections include:

• Grid Lines—when selected, a line displays at each major division of the graphs.
• Display Item—use to view the display color of the listed items. Highlight an item and the
current color appears in the Color box.
• Change—use to change the color of the highlighted item, select to open a color palate.
• Sweep—use to adjust the number of data frames that appear on the screen (zoom in or out),
highlight and type in the desired number.
• Reset Colors—use to restore the default color settings.
• Data Item—use this pulldown menu to select individual graphs for modification.
• Auto Scale—minimum and maximum (Y axis) values automatically adjust to the signal when
the box is checked, uncheck the box if you want to custom set the values.
• Y Axis Range—use to type desired minimum (from) and maximum (to) values in the selection
boxes. This field is only active when Auto Scale is deselected.
• OK—applies the changes and closes the properties dialog box.
• Cancel—closes the properties dialog box without making changes.
• Apply—applies the changes and leaves the properties dialog box open.
NOTE:
i The Properties icon on each graph also opens the Properties dialog box (Figure 11-17).
144
Help Menu
The Help menu provides Scanner Viewer software version information.
11.6.2 Display Toolbar

The Display toolbar provides the following controls (Figure 11-22).
• Exit—closes Scanner DataViewer.
• Hide PID List—toggles display between parameter text and graph views.
• Display Views (1 to 16)—determines how many graphs display at a time.
• Scale—switches the scale values shown to the left of the graph off and on.
• Sweep—switches the sweep values shown below the graph off and on.
Figure 11-22 Display toolbar
145
11.6.3 Navigation Tools
Playback Controls
The playback controls allow you to navigate through saved data (Figure 11-23).

1— Skip Back—Allows backward movement in multiple steps.

2— Step Back—Allows backward movement in singular steps.
3— Play—Select to play.
4— Step Forward—Allows forward movement in singular steps.
5— Skip Forward—Allows forward movement in multiple steps.
6— Pause—Select to pause playback.
Figure 11-23 Playback controls
Zoom Controls
The zoom controls allow you to incrementally increase or decrease the screen magnification
(Figure 11-24).
Figure 11-24 Zoom controls
146
Slider / Scroll Bars and Cursor

Use the slider bar to quickly navigate through the data (Figure 11-25). During playback the
number displayed on the left side of the slider bar indicates the current position of the cursor in the
data file. The cursor can be repositioned during playback or when paused, by selecting and
dragging.
Use the scroll bar (right side) to vertically scroll through the parameter list and graphs.
1— Cursor
2— Scroll bar
3— Slider bar
Figure 11-25
147
11.6.4 Customizing the Display

The parameter text list (left side) displays parameter names and current values.
The display can be customized by selecting and dragging parameters from the text list or graph
display to a different location in the text list or in the graph display (Figure 11-26). The highlighted
parameters in the text list indicate which parameters are displayed as graphs.
NOTE:
i The parameter text list is sortable by name and value. Select Name or Value at the top of the list
to change the sorted view.
Figure 11-26
148
11.6.5 Customizing the Parameter List

1. The parameter configuration tabs allow you to choose between displaying all available
parameters (Complete List), or only those from a (Custom List) (Figure 11-27).
z To customize the parameter list:

1. Select the Custom List tab (Figure 11-27).
2. Select Edit List in the custom window.
1— Edit List
2— Custom List tab
Figure 11-27
149
A list of available parameters displays (Figure 11-28).

3. Select the parameters to include in your custom list. Select All and Deselect All controls are
also available to assist in the selection process.
Figure 11-28 Creating a custom parameter list
4. Select Save & Exit to close the window.

Only the parameters selected in your custom list are displayed.
150
Data Manager Operations Scope Viewer
11.7 Scope Viewer

This section is intended as an introduction of the Scope Viewer, as many features are similar to the
Scope module features. The Scope Viewer allows you to print and playback recorded trace
signals captured on your diagnostic tool. When a scope file is selected, it opens and displays in
the Scope File Viewer.
The Scope Viewer allows you to print and playback recorded trace signals captured on your
diagnostic tool. When a scope file is selected, it opens and displays in the Scope File Viewer.
The Scope File Viewer is intended to be used to review scope and meter files originally captured
on a diagnostic tool. Some features (control icons) of the Scope File Viewer may not be available
“grayed out”. This is normal as those features are only applicable when viewing live data on a
diagnostic tool.
The Scope File Viewer screen includes the following sections:
Figure 11-29
1— Toolbar - contains control icons

2— Main Body - displays recorded trace results
3— Profile Controls Window - displays profile control icons and trace display settings
4— Playback Control Toolbar - contains playback and display controls
151
Data Manager Operations Image Viewer
11.8 Image Viewer

The Image Viewer allows you to open and view image files and screenshots.
1 2 3
Figure 11-30
1— Exit - closes the Image Viewer

2— Print - prints the image
3— Captured Screen Image
152
Chapter 12 Help Operations
Selecting Help from the Home screen opens this manual in a dedicated screen viewer. Navigate
through the file either by gesture scrolling on the touch screen, or with the scroll bar along the right
edge of the viewing screen. A left-to-right scroll bar appears at the bottom of the screen when
magnification is increased.
All listings in the Contents and Index are active links. Select an entry with the stylus to go directly
to that point of the document. Additional links within the text, shown in blue-colored type, also take
you to the referenced section of the manual.
12.1 Using the Help Toolbar

A simple toolbar at the top of the screen is used to adjust screen magnification and to exit Help:
Table 12-1 Help toolbar icons
Closes the help file and returns you to

Back
the previously viewed screen.
Incrementally increases the screen

Zoom +
magnification.
Incrementally decreases the screen

Zoom –
magnification.
Restores the default screen

Reset
magnification.
Previous Page Moves back one page in the document.
Shows the current page over the total

Page Counter
number of pages in the document.
Moves forward one page in the

Next Page
document.
Opens a menu of the additional options

More (Hide TOC or Show TOC) shown
below.
Hide TOC
Closes the contents and search column

so the document fills the screen.
Show TOC
Opens the contents and search column

if they have been hidden.
Closes the help file, and any other

Exit open modules, and returns you to the
Home screen.
153
Chapter 13 System Settings Operations
Selecting System Settings from the Home screen opens a menu with two options:
• Paired Devices - Paired Devices allows you to check the status and pair wireless devices to
• Shop Information - Shop Information allows you to create and edit a personalized header that
is included on printed documents.
• Data Backup - Data Backup provides two options, backup and restore.
13.1 Paired Devices

Wireless devices communicate with the diagnostic tool to allow you work and access data
remotely while working on a vehicle. Wireless devices such as the Scan Module and optional
M2 Scope/Meter need to be paired, or synchronized, the first time they are used together.
z To check the devices paired to your diagnostic tool:

1. Select System Settings > Paired Devices.
The paired devices screen opens (Figure 13-1).
The Paired Devices screen lists all of the devices paired to the diagnostic tool, and also indicates
whether or not there is active communication occurring.
The Hardware Status indicators in the lower-right corner of the Home screen provide a quick
reference to wireless device operations. The background color of the status indicator icon
represents the condition of the wireless connectivity to that device. Icon status is shown in the
table below:
154
System Settings Operations Paired Devices
Hardware Background
Condition Action
Icon Color
Scan Module
Pair the Scan Module to the diagnostic tool. See
Red Not Paired Pairing The Scan Module on page 60 for
instructions.
diagnostic tool closer to the Scan Module to
Paired, but Not
Grey reestablish communications. If connectivity is
Communicating
not restored, perform the Recovery Procedure
on page 66.
Hardware status is good and Bluetooth should
be functional. Verify that the green Bluetooth
Paired and
Blue LED on the front of the Scan Module is flashing.
Communicating
If there is no connectivity, perform the Recovery
Procedure on page 66.
Green USB Cable Connected Indicates the USB cable is connected.
USB Cable Not Indicates the USB cable is not connected or

Gray
Connected connected but not allowing communication
M2 Scope/Meter (optional)
Pair the M2 to the diagnostic tool. See Paring
Red Not Paired the M2 Scope/Meter (optional equipment) on
page 156 for instructions.
Paired, but Not
Grey M2 closer to the diagnostic tool to reestablish
Communicating
communications.
Paired, and Hardware status is good and Bluetooth is

Blue
Communicating communicating.
13.1.1 Scan Module Pairing

For detailed information on the use and pairing of the Scan Module, see Scan Module Operation
on page 59.
155
13.1.2 Paring the M2 Scope/Meter (optional equipment)

NOTE:
i The M2 Scope/Meter is optional equipment for use with some diagnostic tools and may not be
applicable or included with your diagnostic tool kit. For detailed operation instructions, see the M2
Scope/Meter instructions supplied with your M2 and/or diagnostic tool. M2 operation instructions
can also be found on our website, see the Contact Information section in the front of this manual
for website address information.
Pairing is the wireless connection (identification) process used to connect the M2 Scope/Meter to
your diagnostic tool. The M2 Scope/Meter needs to be paired (connected) to the diagnostic tool for
remote operation.
The M2 Scope/Meter only needs to be paired once before it’s initial use. The connection
configuration should remain in memory for all future uses. If the connection configuration is
removed or lost the pairing procedure will need to be repeated.
Before pairing, make sure the M2 Scope/Meter and the diagnostic tool have fully charged
batteries, or are connected to their AC power supplies. It is highly recommended that both devices
be powered by their respective AC power supplies during the paring operation. The two devices
to be paired should also be in close proximity to each other, and in an area that is relatively free of
radio frequency interference.
NOTE:
i The M2 Scope/Meter can only be paired with one diagnostic tool at a time. If applicable, remove
or disconnect the M4 Scope module before connecting and pairing the M2.
z To pair the M2 Scope/Meter with the diagnostic tool:

1. Turn on the diagnostic tool and M2 Scope/Meter.
2. Set the M2 Scope/Meter Rotary Switch to the oscilloscope position.
3. Press and hold the F1 key of the M2 Scope/Meter to open the alternate menu.
An alternate menu option for the F4 key is now displayed.
4. Press the F4 key (once) to enable Bluetooth Discovery. Enabling Bluetooth Discovery allows
the M2 Scope/Meter to be identified and paired to the diagnostic tool.
The F4 field on the screen switches to inverse video (white on black) when the Bluetooth
Discovery mode becomes enabled (Figure 13-2).
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Figure 13-2 Bluetooth Discovery (shown enabled “on”)
156
5. With Bluetooth Discovery enabled, turn the M2 Scope/Meter Rotary Switch to the Remote
Functions position (Figure 13-3).
Figure 13-3 Rotary switch Remote Functions setting
6. Select the System Settings icon on the Home screen of the diagnostic tool.
7. Select Paired Devices from the menu.
8. From the Paired Devices menu select Add from the toolbar.
9. When prompted select OK from the toolbar.
The diagnostic tool searches for compatible wireless devices, then displays the results. The
M2 Scope/Meter is typically listed as “VERDICT M2-” plus six digits of the unit’s serial number.
10. Select the M2 Scope/Meter from the search results list (Figure 13-4).
Figure 13-4 Typical Device selection
157
A “in progress” message displays during the pairing procedure, which takes several seconds.
The Paired Devices screen displays once the procedure completes (Figure 13-5).
11. Select the Home icon on the toolbar to return to the Home screen.M2 Scope/Meter
12. After the M2 Scope/Meter has been successfully paired, turn the M2 Scope/Meter Rotary
Switch to the oscilloscope position.
13. Press and hold the F1 key to open the alternate menu.
14. Press the F4 key (once) to turn off (disable) Bluetooth Discovery mode.
The F4 field on the screen switches to normal video (black on white) when the Bluetooth
Discovery mode is inactive (Figure 13-6).
Once the M2 Scope/Meter is initially paired with the diagnostic tool, additional pairing is not
necessary. Although the discovery mode has been disabled, the two-paired devices
automatically seek and find each other when they are both powered on. The M2 Scope/Meter
becomes “invisible” to other Bluetooth devices whenever Bluetooth Discovery is disabled.
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Figure 13-6 Bluetooth Discovery (shown disabled “off”)
158
System Settings Operations Shop Information
13.2 Shop Information

This option allows you to add personalized shop information that can be included on printed data
files. Selecting opens a form that can be filled in using the virtual keyboard. Select OK when the
form is complete and the information is saved.
z To add Shop Information:

1. From the Home screen select System Settings.
2. From the System Settings menu select Shop Information.
The Shop Information dialog box opens (Figure 13-7).
Figure 13-7 Sample Shop Information dialog box
3. Select within any of the information fields and the virtual keyboard opens.
4. Use the virtual keyboard to fill in the Shop Information form.
As an alternative, you can connect a USB keyboard to a USB jack on the diagnostic tool and
use it to enter information into the form.
159
System Settings Operations Code Scan (Timestamp)
NOTE:
i The screen does not scroll. Use the Top and Bottom icons on the right side of the virtual keyboard
relocate the keyboard on the screen so that you can complete the form (Figure 13-8).
Figure 13-8 Virtual keyboard Top and Bottom icons
5. Close the virtual keyboard and review the information once all the fields have been filled in.
6. Select OK from the toolbar to save the Shop Information, or Cancel to close the Shop
Information dialog box without saving.
The Shop Information screen closes and the screen returns to the System Settings menu.
13.3 Code Scan (Timestamp)

Selecting Code Scan from the Systems Settings main menu allows you to
hide/show the timestamp (time of day) on the Code Scan Report.
Select the On/Off checkbox, then select OK from the toolbar to confirm the setting (Figure 13-9).
Figure 13-9
160
System Settings Operations Data Backup
13.4 Data Backup

Selecting Data Backup from the Systems Settings main menu provides the following options:
13.4.1 Backup Settings (message)

Backup Setting allows you to choose the interval for displaying the backup reminder message, or
turn the reminder off. Message options are:
• Every Week
• Every 2 Weeks
• Every 4 Weeks
• Never
13.4.2 Backup
The Backup option allows you to back up your saved data to a file on the internal hard drive, or to
an external drive (e.g. USB flash drive). This option can be used as general maintenance to
ensure you have a safe backup of your saved data, or if a issue occurs where a system restore is
necessary and you need to retain your saved data. The following types of data are backed up:
• ShopStream Data (saved movie/data files)
• Lab Scope Settings (presets)
• Vehicle History Records and Favorites
z To Backup Information:
2. From the System Settings main menu select Data Backup > Backup.
The destination drive dialog box opens (Figure 13-10).
3. Select a drive destination.
NOTE:
i Drive designations (e.g. E:/, F:/ etc.), are only visible when external drives are connected to the
diagnostic tool.
Figure 13-10
A progress screen is displayed as the backup file is saved to the root of the drive selected with a
file extension of .sna. Then a confirmation screen is displayed.
4. Select OK to complete the procedure.
161
System Settings Operations Data Backup
13.4.3 Restore
The Restore option is used to restore your backed up data, in the event that the data is lost or if a
system restore (recovery) has been performed.
This function is only applicable when a backup file has been previously saved (file extension .sna).
See Backup on page 161 for additional information.
z To perform a data Restore:

2. From the System Settings main menu select Data Backup > Restore.
The restore file confirmation dialog box opens (Figure 13-11).
3. Select Continue.
Figure 13-11
The Windows restore backup file path dialog box opens.

4. Select the backup file (file extension .sna) from your backup file location.
5. Select Open to restore the backup file.
Once the file has been restored a confirmation message is displayed.
6. Select OK, then close and restart the Diagnostic application.
162
Chapter 14 SureTrack
Designed to help you improve diagnostic accuracy and reduce repair time, SureTrack is a
comprehensive source of expert knowledge for professional technicians, combining diagnostic
experience and detailed parts replacement records.
Your access to SureTrack includes:
• A Common Replaced Parts (CRP) graph, showing which parts are most frequently replaced
to successfully complete the repair for the selected diagnostic trouble codes (DTC),
components or symptom.
• Real Fixes for trouble codes, with complaint, cause and corrective supporting information
• Repair Tips from other professional technicians
• Up-to-the-minute intelligence
• Access to the SureTrack Community (within ShopKey Pro)
For more information see Suretrack FAQ’s at: http://mitchell1.com/support/suretrack-faqs/
14.1 Getting Started Using SureTrack

NOTE:
i You must have the current software version installed on the diagnostic tool, and a Wi-Fi Internet
connection to use SureTrack.
SureTrack information is accessible in two ways:

• From within the Scanner Function
The SureTrack CRP graph, along with Real Fixes and Tips are provided when viewing codes
from within the Scanner function, see Using SureTrack in the Scanner Function on page 164.
• From the SureTrack Community (within ShopKey Pro)
The SureTrack Community gives you access to even more information, than what is provided
in the Scanner function
The SureTrack Community is accessible in two ways:
– Selecting the Repair Information icon from the Home screen. Vehicle identification may
be required, enter (identify) any vehicle, or
– Visit shopkeypro.com using a web browser.
For additional information, see Using the SureTrack Community (within ShopKey Pro) on
page 167.
NOTE:
i The SureTrack icon has been removed from the Home screen as of software version 17.2, and
has been disabled on previous versions (e.g. 16.4, 16.2. 15.4, etc).
163
SureTrack Using SureTrack in the Scanner Function
14.2 Using SureTrack in the Scanner Function

To access SureTrack information from within the Scanner function you must:
• Have a Wi-Fi Internet connection
• Have the current software version installed on the diagnostic tool
If the conditions listed above are met, SureTrack information displays automatically when viewing
codes.
SureTrack provides you with specific diagnostic information on the DTC selected. Available DTCs
are displayed in a list that includes the DTC, a brief description, and a Fix It! icon (Figure 14-1).
Selecting the Fix It! icon displays the following SureTrack menu options:
• Common Replaced Parts Graph
• Dashboard Feature Information
14.2.1 Common Replaced Parts Graph

The Common Replaced Parts graph (Figure 14-1) shows the percentage of verified fixes (using
the parts listed) derived from the total number of repairs by mileage. The example below indicates
that based on 41 repairs (intake airflow sensor replacement) involving vehicles with up to 200k
miles, approximately 33% of the repairs occurred at 125k miles.

Figure 14-1 Common Replaced Parts Graph
1— Common Replaced Part Graph icon—toggles Common Replaced Parts graph display
on/off.
2— Common Replaced Part Graph
3— Fix It! icon—opens Dashboard Feature Information
164
14.2.2 Dashboard Feature Information

Dashboard Feature Information includes:
• Detailed DTC Information
• Related Tips, Real Fixes and Repair Information
SureTrack will display detailed information about the current DTC describing code setting
conditions, possible symptoms, system operation and possible solutions (Figure 14-2). In
addition, other reference links may be provided such as schematics and illustrations.
Figure 14-2 “Fix It!” DTC Information
Menu options are also provided for the following:

Related Tips—opens a list of tips that may include information that is related to the current DTC
(Figure 14-3).
Figure 14-3 Related Tips Screen
165
Real Fixes—opens a list of tips related to the current DTC that have been gathered from actual
shop repair orders and presented in a Complaint, Cause, Correction format (Figure 14-4).
Figure 14-4 Real Fixes Screen
Repair Information—opens the ShopKey Pro website, or login screen, See “Repair Information”
on page 120 for additional information.
14.2.3 SureTrack Status Messages

Depending on your software version and connection status the following messages may appear
in the SureTrack status bar:
• SureTrack Content May Be Available! - indicates SureTrack content may be available,
however you are not currently connected to the SureTrack database. This message may be
caused by a Wi-Fi connection issue or if you do not have the current software upgrade
installed.
• Loading content from SureTrack - indicates SureTrack information is being updated from
the SureTrack database.
• A new diagnostic software upgrade is available. See your sales representative for
details - indicates your access to SureTrack will be expiring soon and you should contact your
sales representative to purchase the current software upgrade.
• Your SureTrack access has expired. See your Snap-on representative to renew. -
indicates your access to SureTrack has expired and you should contact your sales
representative to purchase the current software upgrade.
• Verified parts replacement data not available. - indicates repair and/or diagnostic
information is not available at this time for the identified vehicle.
• Network not available. - indicates that you have a connection problem with your wireless
network.
166
SureTrack Using the SureTrack Community (within ShopKey Pro)
14.3 Using the SureTrack Community

(within ShopKey Pro)
The SureTrack Community includes access to the following features on the ShopKey Pro website:
– 1Search™ Limited - SureTrack Real Fixes, Related Tips, Common Replaced Parts, and
ProView Information
– SureTrack Community - A library and forum filled with expert information from fellow
professional technicians in the SureTrack community
– Safety Recalls, OEM Campaigns, and TSB’s
14.3.1 Getting Started
Use Requirements
To use the SureTrack Community you must:
• Have the current software version installed on the diagnostic tool
• Create a SureTrack Account, see Creating a SureTrack Account on page 167
• Have a current SureTrack Authorization Code, see Finding your SureTrack Authorization
Code on page 169
• Have a Wi-Fi Internet connection
• Have the current Firefox web browser installed on the desktop
Creating a SureTrack Account

In order to use the SureTrack Community, you will need to complete the online registration, and
create an account before you can use it.
1. Download and install the current Firefox web browser. Installation and support information are
available on the Firefox website: www.mozilla.org
2. Open the Firefox browser and navigate to shopkeypro.com
3. To create an account, follow the illustrated instructions in Figures 15-5 to 15-7.
Figure 14-5
167
3 Enter all required *information.

*
* *
2 *
* *
4
7
Choose 3 security questions.

8
See “Finding your SureTrack Authorization Code”

on the next page.
10 Find the SureTrack Authorization Code
9 on your sales receipt.
12 digit alpha-numeric code (e.g. 123ABCAP4-US)
Figure 14-6
168
Enter the SureTrack Enter all required See “Logging In (existing active account)”
Authorization Code information on the next page.
(scroll down)
11 12 Open www.shopkeypro.com and login
15
13 Click “Save”
14 Close the browser window or tab.
Figure 14-7
Finding your SureTrack Authorization Code

When you purchase a software upgrade, or qualifying platform from your from your Snap-on
Representative, you will receive a SureTrack authorization code. The authorization code is printed
on your sales receipt. Authorization codes are 12 digit alpha-numeric codes
(e.g. 123ABCAP4-US).
12 digit alpha-numeric code (e.g. 123ABCAP4-US)
Figure 14-8
NOTE:
i If you have purchase a software upgrade, contact your sales representative for your SureTrack
authorization code. Software upgrades can be installed using the Software Upgrade Manager
program installed on your diagnostic tool.
169
Each time you purchase an a diagnostics software upgrade you will be provided a new SureTrack
authorization code. The authorization code will expire shortly after the release of the next
concurrent software upgrade. To log in with a new authorization code, see Logging In (existing
expired account) on page 171.
14.3.2 Logging In (existing active account)

Use these instructions after you have created your SureTrack account. See Creating a SureTrack
Account on page 167.
z To log in to your active existing account:

1. Navigate to the login page on shopkeypro.com, by:
– Selecting the Repair Information icon from the Home screen. If required, enter vehicle
identification information as prompted, any vehicle can be used if a vehicle is not active.
Or
2. Enter your username and password (Figure 14-9).
3. (Optional) Select the Remember Me check box to save your login information (Figure 14-9).
Username
Password
Remember username & password
Figure 14-9
170
SureTrack About Upgrade Reminder Messages
14.3.3 Logging In (existing expired account)

Use these instructions, if your existing SureTrack account has expired, and you have purchased
a current diagnostic tool software upgrade.
z To log in to your existing account using a new authorization code:

1. Navigate to the login page on shopkeypro.com, by:
– Selecting the Repair Information icon from the Home screen. If required, enter vehicle
identification information as prompted, any vehicle can be used if a vehicle is not active.
Or
2. Enter your username and password (Figure 14-9).
If your existing account has expired, you will be automatically redirected to the renewal login
screen.
3. On the renewal login screen, enter the NEW SureTrack authorization code found on your
software upgrade sales receipt. See Finding your SureTrack Authorization Code on page 169
4. Follow the screen prompts to complete the login.
14.4 About Upgrade Reminder Messages

As a reminder to keep your software current and retain your access to SureTrack, software
upgrade reminder messages will display periodically on the diagnostic tool when new software
upgrades are available (Figure 14-10). To purchase software upgrades, or join the software
subscription program, see your Snap-on Representative.
Selecting OK will close the message box until the beginning of the next month when it will appear
to remind you again. Selecting Snooze 1 Week will close the message box for approximately one
week and then it will re-appear.
Figure 14-10 Software Upgrade Reminder Message
171
Chapter 15 ShopStream Update Tool
(SST)
The ShopStream Update Tool (SST) is a maintenance program that automatically keeps your
diagnostic software up-to-date.
The following terms are used in this section and throughout this manual as described below:
• Software Upgrade - a new diagnostic software version. Software upgrades include new and
enhanced coverage and features.
• Software Update - a service release “update” for a existing diagnostic software version
For clarity, throughout this document the term “software update(s)” will be used to collectively
describe “software updates, upgrades and SST program updates” using the SST, except where
noted.
The ShopStream Update Tool program downloads and installs:

• Diagnostic software upgrades
• Diagnostic software updates
• SST program updates
When connected to the Internet, the SST automatically checks for new software updates. This
automatic check also occurs every time the diagnostic tool is turned on. If a software update is
available, the SST will download it.
The SST is a low priority program that only downloads software updates when unused bandwidth
is available. If other programs are running that communicate over the Wi-Fi network, such as a
browser or instant messaging, the download may be temporarily suspended. This allows you to
continue normal diagnostic tool operation, without interruptions or loss of performance.
NOTE:
i As an alternative to downloading software in the background, you can select the Fast Download
from the update status window, see Step 3 in Manual Software Download for details.
15.1 Basic Operation

The SST program is normally running in the Windows background and available from the
Windows system tray. The program can be accessed as follows:
• SST icon in the Windows system tray - opens the SST program menu
• SST program selection from the Windows “All Programs” or “Startup” menus - starts
the SST program and adds the SST icon to the Windows system tray
NOTE:
i If necessary, select the expand arrow to see the SST icon in the system tray.
172
ShopStream Update Tool (SST) Basic Operation
Figure 15-1 SST Icon in system tray
Selecting the SST icon from the system tray provides the following menu choices:
• Check for Updates - Allows you to manually check for software updates anytime. See
Manual Software Download on page 175.
• Show Progress - allows you to check the status of an active download
• Settings - provides SST program options:
– Turn on/off automatic software installation. Applies only for SST program updates. The
default setting is “on” (box checked).
– Set the hourly interval for the SST to check for software updates (choose number 2 to
168). Applies to SST program updates, and diagnostic tool software
upgrades/updates. The default interval is 4 hours.
Figure 15-2
• About - displays the SST program software version number

• Exit - closes the SST program
173
ShopStream Update Tool (SST) End User License Agreement
15.2 End User License Agreement

Before software installation at initial purchase, and before all subsequent software updates/
upgrades installations End User License Agreement (EULA) acceptance is required.
IMPORTANT:
Use of Software is governed by the terms and conditions of the End User License Agreement. The
diagnostic tool should not be initially operated until the End User License Agreement is read. Use
of the device acknowledges your acceptance of the End User License Agreement. The Snap-on
Incorporated Software End User License Agreement is available at: https://eula.snapon.com/
diagnostics
To Accept: at the screen prompt (Figure 15-3) click the checkbox on the left side of the window,
and then select Agree and Continue. The software will be installed automatically.
Figure 15-3 below represents a typical EULA acceptance agreement screen.
Figure 15-3 Typical EULA acceptance screen
To Decline: at the screen prompt (Figure 15-3) select I Decline. A confirmation message is
displayed providing options to Go Back or Exit the software installation (Figure 15-4).
Figure 15-4 Typical EULA acceptance screen
174
ShopStream Update Tool (SST) Manual Software Download
15.3 Manual Software Download

This section describes the basic procedures for manually downloading software updates and
upgrades.
Normally, the SST will automatically detect and download software. If necessary, use the following
procedure to manually check for and download software.
NOTE:
i It is recommend that you download software upgrades when not actively using the diagnostic tool.
Download times will vary as they are dependent on the file size of the upgrade (some upgrades
may exceed 3Gb) and your connection speed. It is suggested that you start the download at the
end of your day and let it run overnight. It is also suggested that you ensure a download of this size
is within the available data allowance of the Internet connection or data plan being used. For
software upgrade installation instructions, see Installing Software Upgrades on page 179.
z To manually download software:

1. Select the SST icon in the system tray to open the menu (Figure 15-5).
Figure 15-5 ShopStream Update Tool icon and menu
175
ShopStream Update Tool (SST) Manual Software Download
2. Select Check for Updates from the menu.

A series of message boxes will display as the SST searches for updates (Figure 15-6).
Figure 15-6 Typical - Checking for Updates message
Once the search is complete, one of two results are expected:

– If no updates are found, the message box closes and a “No updates available” message
displays. Select the message to close it.
– If updates are found, they will automatically begin to download (Figure 15-7).
To view the update status window (Figure 15-7), select Show Progress from the SST icon menu
(Figure 15-2).
Figure 15-7 Typical - Update status window
NOTE:
i The percentage status bar may not always be displayed while downloading (Figure 15-7).
3. During an active download, the following options are available:

– Fast Download—selecting Fast Download provides the option to either initiate a faster
download, or continue downloading the background. If Fast Download is selected, it may
176
ShopStream Update Tool (SST) Installing Software Updates
adversely affect diagnostic tool performance, only choose if you are not actively using the
Diagnostic Suite.
– Minimize—closes the message box. The download continues as a background task and
the diagnostic tool can be used normally. Select Show Progress from the SST icon menu
at any time to reopen the message box and check the status of the download.
– Cancel—stops and cancels the download and closes the message box. If you select
Cancel, and choose to re-start the download again, the download will start from the
beginning.
4. Once the download completes, it must be installed. See the applicable instructions for
Installing Software Updates on page 177 or Installing Software Upgrades on page 179.
For SST program updates (only) - if you have the Automatic Update setting ”on”, the update
will be installed automatically. See Automatic Update setting in Basic Operation on page 172
If you have the Automatic Update setting “off”, the SST program must be manually
installed. See Installing Software Updates on page 177.
NOTE:
i If the Internet connection is interrupted during a download, the download is suspended and a
“network unavailable” message displays. The message disappears and the download resumes
automatically once the Internet connection is restored.
15.4 Installing Software Updates

When a software update is ready for installation, an installation update message will appear
(Figure 15-8). You can select the message or the SST icon from the system tray at anytime to start
the software update installation process.
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$SJUJDBMVQEBUFBWBJMBCMF$MJDLIFSFUPJOTUBMM
Figure 15-8 Typical update installation message
NOTE:
i If applicable, before installing a software update, have your Scan Module and USB cable
available. The software update may include Scan Module firmware updates that need to be
installed.
z To install a software update:

1. Select the software update available message (Figure 15-8), or the SST icon from the system
tray.
A software update installation window will display (Figure 15-9).
177
ShopStream Update Tool (SST) Installing Software Updates
Figure 15-9 Typical update installation window
2. Select an installation option to continue:

– Install Now—starts the software update installation. Proceed to step 3.
– Install Later—closes the message. The message will reappear at a later time as a
reminder.
NOTE:
i If Install Later is chosen, you can select the SST icon from the system tray to restart the
installation at anytime.
3. Close the ShopStream Diagnostic Suite application. The ShopStream Diagnostic Suite
should remain closed until the software installation has completed.
4. Follow the on-screen instructions to complete the installation.
5. After the installation is complete, open the ShopStream Diagnostic Suite application.
6. If applicable, select Scanner from the Home Screen. If a Scan Module firmware update has
been received, a “Scan Module firmware update” message will display. Proceed to Updating
Scan Module Firmware on page 68.
– If the Scanner opens normally and no update message is displayed, proceed to step 7.
7. Turn the diagnostic tool off, then turn it on (re-boot).
8. From the toolbar, select Menu > HELP > Version Info to confirm the new version number is
installed.
178
ShopStream Update Tool (SST) Installing Software Upgrades
15.5 Installing Software Upgrades

NOTE:
i It is recommended that you perform software upgrade installations Monday – Friday, during
business hours to ensure customer care representatives are available for support. The installation
will take approximately 30 minutes. If the installation is interrupted, Contact Snap-on Diagnostics
Customer Care for assistance. See the Snap-on contact information at the front of this manual.
NOTE:
i If applicable, before installing a software upgrade, have your Scan Module and USB cable
available. The software upgrade may include firmware updates that need to be installed to the
Scan Module.
z To install a software upgrade:

1. Select the software upgrade available message (Figure 15-10), or the SST icon from the
system tray.
4IPQ4USFBN6QEBUF5PPM
$SJUJDBMVQEBUFBWBJMBCMF$MJDLIFSFUPJOTUBMM
Figure 15-10 Typical upgrade installation message
An upgrade installation window will display (Figure 15-11).
5IFGPMMPXJOHVQEBUFIBTCFFOEPXOMPBEFETVDFTTGVMMZ
#VOEMF7&3%*$5BOE7&364%JBHOPTUJD4PGUXBSF
6QHSBEF%FUBJM
*OTUBMM/PX *OTUBMM-BUFS
Figure 15-11 Typical upgrade installation window
179
ShopStream Update Tool (SST) Installing Software Upgrades
2. Select an installation option to continue:

– Upgrade Detail—opens a PDF file describing the details of the software upgrade,
including any accessories that may be required.
– Install Now—starts the software upgrade installation. Proceed to step 3.
– Install Later—closes the upgrade message. The upgrade available message reappears
at a later time as a reminder.
NOTE:
i If Install Later is chosen, you can select the SST icon from the system tray to restart the
installation at anytime.
3. Close the ShopStream Diagnostic Suite application. The ShopStream Diagnostic Suite
should remain closed until the software installation has completed.
4. Follow the on-screen instructions to complete the installation.
5. After the installation is complete, open the ShopStream Diagnostic Suite application.
6. If applicable, select Scanner from the Home Screen, if a Scan Module firmware update has
been received, a “Scan Module firmware update” message will display, proceed to Updating
Scan Module Firmware on page 68
– If the Scanner opens normally and no update message is displayed, proceed to step 7.
7. Turn the diagnostic tool off, then turn it on (re-boot).
8. From the toolbar, select Menu > HELP > Version Info to confirm the new version number is
installed.
9. To activate your SureTrack access that comes with your new software upgrade, see
ShopStream Update Tool (SST) on page 172.
180
Chapter 16 Maintenance
This section covers how to care for your diagnostic tool components.
16.1 Diagnostic Tool

Perform the following services on your diagnostic tool on a routine basis to keep it in top condition.
16.1.1 Cleaning the Touch Screen

The touch screen can be cleaned with a soft cloth and alcohol or a mild window cleaner.
IMPORTANT:
Do not use any abrasive cleansers or automotive chemicals on the touch screen.
16.1.2 Calibrating the Touch Screen

The touch screen can be calibrated for accuracy using the PenMount (PM) utility of the diagnostic
tool.
z To calibrate the touch screen:

1. From the Windows toolbar select Start > PenMount Control Panel.
Figure 16-1 Launching the calibration program
181
Maintenance Diagnostic Tool
Figure 16-2 Starting the calibration program
2. In the PM Control Panel; highlight PenMount 6000 RS232 and select Configure.
3. Select one of two calibration options:
Figure 16-3 Selecting a calibration option
– Standard—uses 5 points on the screen to quickly bring the diagnostic tool into calibration.
Use the stylus to calibrate the screen.
– Advanced—uses 9, 16, or 25 points on the screen to accurately bring the diagnostic tool
into calibration. Use the dropdown menu to select the number of points, a stylus is
required to calibrate the screen.
4. Select and hold the center of each red box that displays in sequence.
182
Figure 16-4 Sample calibration target
5. Select OK to close the dialog boxes once the calibration is complete.
Extended Desktop Touch Screen Calibration

Special consideration must be given to calibrating the touch screen when the Extended Desktop
feature of the diagnostic tool is used with an external monitor and the optional docking cradle. If
the standard calibration method does not restore touch screen accuracy to a diagnostic tool with
extended desktop, use one of the procedures that follow.
z To calibrate the touch screen without the diagnostic tool installed in docking cradle:
1. From the Windows toolbar select Start > Control Panel > Display.
The Display Properties dialog box opens.
2. From the dialog box select Settings > Advanced.
The Default Monitor and Intel Driver dialog box opens.
3. From the dialog box select the Display Config tab.
4. From the Display Config tab, select LVDS (clone) CRT from the Display Configuration
dropdown menu (Figure 16-5).
183
Figure 16-5 Sample Display Config tab
5. Select Apply.
6. Close the dialog boxes and the Control Panel window.
7. Calibrate the touch screen using the standard procedure.
NOTE:
i This method disables the extended desktop. The same calibration issue arises if the extended
desktop is used again.
z To calibrate the touch screen with the diagnostic tool installed in docking cradle:
1. With the diagnostic tool installed in the docking cradle, connect a USB keyboard and an
external monitor.
IMPORTANT:
The Intel Graphics Display Config should be set to “LVDS (extended) CRT”, refer to the
procedure above to verify or reset the configuration.
2. From the Windows toolbar select Start > PenMount Control Panel to open the dialog box.
3. From the dialog box, select the Multiple Monitors tab.
4. With the Multiple Monitor Support box checked, select the Map Touch Screens icon
(Figure 16-6).
184
Figure 16-6 Sample Multiple Monitors tab
5. Follow the screen prompts and select the screen of the diagnostic tool as requested.
6. Type “S” on the USB keyboard to skip for extended display as requested.
7. Select OK from the Multiple Monitors tab to close the PenMount Control Panel dialog box.
8. Calibrate the touch screen using the standard procedures
16.1.3 Cleaning and Inspecting the Diagnostic Tool

When using the diagnostic tool, make sure to do the following:
• Check the housing, wiring, and connectors for dirt and damage before and after each use.
• At the end of each work day, wipe the diagnostic tool housing, wiring, and connectors clean
with a damp cloth.
IMPORTANT:
Do not use any abrasive cleansers or automotive chemicals on the diagnostic tool.
16.1.4 Battery Service

Follow all safety guidelines when handling the battery pack.
:$51 ,1*
Risk of electric shock.
• Prior to recycling the battery pack, protect exposed terminals with heavy insulating tape
to prevent shorting.
• Disconnect all test leads and turn diagnostic tools off before removing the battery pack.
• Do not attempt to disassemble the battery or remove any component projecting from or
protecting the battery terminals.
• Do not expose the diagnostic tool or battery pack to rain, snow, or wet conditions.
• Do not short circuit the battery terminals.
Electric shock can cause injury.
185
:$51 ,1*
Risk of explosion.
• The Lithium battery is factory replaceable only, incorrect replacement or tampering with
the battery pack may cause an explosion.
Explosion can cause death or serious injury.
Battery Safety Guidelines
IMPORTANT:
The battery pack contains no user serviceable components. Tampering with the battery pack
terminals or housing will void the product warranty.
Keep the following in mind when using and handling the battery pack:
• Do not short circuit battery pack terminals.
• Do not immerse the diagnostic tool or battery pack in water, or allow water to enter the
diagnostic tool or battery pack.
• Do not crush, disassemble, or tamper with the battery pack.
• Do not heat the battery pack to over 100°C (212°F), or dispose of it in a fire.
• Do not expose the battery pack to excessive physical shock or vibration.
• Keep the battery pack out of reach of children.
• Do not use a battery pack that appears to have suffered abuse or damage.
• Charge the battery pack in the appropriate charger only.
• Do not use a battery charger that has been modified or damaged.
• Use the battery pack for the specified product only.
• Store the battery pack in a cool, dry, well ventilated area.
NOTE:
i The battery pack should be used within a short period of time (about 30 days) after charging to
prevent loss of capacity due to self-discharging.
If long-term storage of the battery pack is necessary, it should be stored in a in a cool, dry, well
ventilated place with a 30 to 75 percent state of charge to prevent loss of characteristics.
To prolong the life of your battery, turn off the diagnostic tool when not in use. The diagnostic tool
has a built in charger that recharges the battery on demand whenever it is connected to a power
source.
186
Replacing the Battery Pack

If the battery pack no longer holds a charge, contact your sales representative to order a new one.
IMPORTANT:
Replace the battery pack with original Snap-on replacement parts only.
z To replace the battery pack:

1. Loosen the two captive screws that secure the battery pack to the back of the diagnostic tool.
2. Insert a fingernail into the recess at the mid point of the top of the battery pack, then gently
raise the battery pack up to release the electrical connector.

1— Captive Screws
2— Lifting Recess
Figure 16-7 Diagnostic Tool battery pack replacement
3. Lift the battery pack clear of the diagnostic tool.

4. Fit the three tabs on the bottom of the new battery pack into the slots, then rotate the assembly
into position.
5. Make sure the battery pack is fully seated.
6. Tighten the two captive screws.
187
Disposing of the Battery Pack

Always dispose of a lithium-ion battery pack according to local regulations, which vary for different
countries and regions. The battery pack, while non-hazardous waste, does contain recyclable
materials. If shipping is required, ship the battery pack to a recycling facility in accordance with
local, national, and international regulations.
• United States of America—Rechargeable Battery Recycling Corporation (RBRC) at http://
www.rbrc.org or http://www.call2recycle.org, or call 1(800) 822-8837 (USA)
• Canada—Rechargeable Battery Recycling Corporation (RBRC) at www.call2recycle.ca
Products bearing the WEEE logo (Figure 16-8) are subject to European Union regulations.
Figure 16-8 sample WEEE logo
NOTE:
i Always dispose of materials according to local regulations.
Contact your sales representative for details.
Battery Pack Calibration

The internal battery pack contains a micro controller that monitors the battery pack characteristics
and maintains an internal “fuel gauge”. The internal fuel gauge may lose some accuracy after
many cycles of partial discharge and charge. Should this happen, the fuel gauge can be calibrated
with the following procedure:
z To calibrate the battery pack fuel gauge:

1. Fully charge the battery pack.
2. Fully discharge the battery pack at a steady rate.
IMPORTANT:
The battery must be completely discharged! Operate the diagnostic tool until it shuts down by itself
due to a lack of power. Continue operating the tool when the “low battery” warning displays, do not
begin charging until after the tool has automatically shut down.
3. Fully charge the battery pack.
NOTE:
i It is not recommended to perform the calibration procedure more than once within 30 days.
188
Maintenance Scan Module
16.1.5 Operating System Restore

Snap-on System Restore is a hard disk drive recovery program that allows you recover the hard
disk drive files in the event of a failure. Running the program replaces all of the C drive data with
the original factory data. Be aware, all new or modified files on the C drive will be lost.
The directional arrow buttons on the diagnostic tool are used to navigate when performing a
system restore. Use the Enter button to make selections.
z To restore the operating system

2. Wait for the “Press Up Arrow to run Snap-on System Restore” message to display, then Press
the Up Arrow button.
A progress indicator displays while the program loads.
3. Select OK from the confirmation message.
A progress indicator displays while the files are being restored.
4. Select OK from the confirmation message.
The diagnostic tool shuts down, then reboots and the system recovery portion of the operation
begins. Follow any on-screen prompts.
The diagnostic tool shuts down and reboots a second time. When the Home screen displays,
the procedure is complete and the diagnostic tool is ready for use.
16.2 Scan Module

This section covers how to care for your Scan Module.
16.2.1 Cleaning and Inspecting the Scan Module

When using the Scan Module, make sure to do the following:
• Check the housing, wiring, and connectors for dirt and damage before and after each use.
• At the end of each work day, wipe the housing, wiring, and connectors clean with a slightly
damp cloth.
IMPORTANT:
Do not use any abrasive cleansers or automotive chemicals on the Scan Module.
189
Maintenance Scan Module
16.2.2 Replacing the Protective Handgrip

The soft protective handgrip that covers the outer edges of the Scan Module is easily replaced
should it become worn or damaged. Contact your sales representative for replacement parts.
z To replace the protective handgrip:

1. Disconnect the data cable, and any other cables, if attached to the Scan Module.
2. From the bottom of the Scan Module, gently lift up and out on one side of the handgrip to free
it from Scanner housing.
3. Repeat step 2 to loosen the other side of the handgrip.
4. Lift the handgrip off of the Scan Module housing.
NOTE:
i The handgrip tapers toward the front of the Scan Module housing. Make sure the replacement
handgrip is correctly oriented before attempting to install it.
5. Fit the new handgrip over the top, data cable end, of the Scan Module housing.
6. With your fingers, work the new handgrip onto the Scan Module housing from top to bottom.
Make sure the tabs on the handgrip fit into the grooves on the housing.
190

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Disclaimer of Warranties and Limitation of Liabilities

Software License Information

ii EAZ0077L00D Rev. G 20-F-18 NA

• Reorient or relocate the receiving antenna.

FCC RF Radiation Exposure Statement

READ ALL INSTRUCTIONS

Safety Signal Words

Safety Message Conventions

Safety Message Example

Important Safety Instructions

SAVE THESE INSTRUCTIONS

Safety Information ...................................................................................................................... v

Chapter 1: Using This Manual ................................................................................................... 1

Chapter 3: Basic Operation and Navigation .......................................................................... 11

Chapter 4: Scanner Function .................................................................................................. 26

Chapter 5: Scan Module Operation ........................................................................................ 59

Chapter 6: OBD Direct Operations.......................................................................................... 72

Chapter 7: Guided Component Test Operations ................................................................... 80

Chapter 8: Scope Multimeter Operations............................................................................... 91

Chapter 9: Repair Information............................................................................................... 120

Chapter 10: Vehicle History Operations............................................................................... 122

Chapter 11: Data Manager Operations ................................................................................. 128

Chapter 12: Help Operations ................................................................................................. 153

Chapter 13: System Settings Operations............................................................................. 154

Chapter 14: SureTrack ........................................................................................................... 163

Chapter 15: ShopStream Update Tool (SST) ....................................................................... 172

Chapter 16: Maintenance ....................................................................................................... 181

1.1.1 Bold Text

1.1.4 Notes and Important Messages

z To change screen views:

1.1.7 Tool Help

2.1 Features and Specifications

1— Kensington Lock (standard security device connection, device not included)

Internal Battery Pack

Docking Station (Optional)

2.2 Scan Module (wireless)

1— Data cable connector

2.2.1 M4 Scope Multimeter Module

3.1 Turning On/Off and Emergency Shutdown

3.1.2 Turning Off

z To turn off the diagnostic tool:

3.1.3 Emergency Shutdown

3.2 Controls and Indicators

3.2.1 Control Buttons

A function button that provides a shortcut for

Moves the cursor or highlight on the display

Selects a highlighted item or returns the display

Operates the built-in camera. Press once to

Keyboard Button Opens or closes the virtual keyboard.

Increases the screen backlighting in seven

Power Button Turns the diagnostic tool on and off.

3.2.2 LED Indicators

3.3 Basic Navigation

3.3.1 Starting the ShopStream Diagnostic Suite Program

Figure 3-1 ShopStream Diagnostic Suite desktop icon

3.3.2 Home Screen Layout

3.3.3 Function Icons

Table 3-2 (sheet 1 of 2)

Configures the diagnostic tool to operate as