Prabhjot Updated CV

Prabhjot Singh
Mobile
No: +919872012342
E-mail:
[email protected]
To achieve a challenging and rewarding career wherein my skills, abilities and

experience would be of a great value and offers professional growth while being
resourceful, innovative and flexible.
SYNOPSIS
 TL with 4 years of experience in BPO Industry, analysis, process Targets ( ),
 Leading team of professionals
 Study & analysis of various Process data base
 Strong in depth knowledge of process and give good result
 Sr. TL in Dr it Group Pvt. Ltd. with in Swiggy process
 TL in Frontizo bussiness Pvt. Ltd. with in Amazon process
 TL in ISON bpo Pvt. Ltd. With Idea postpaid & foodpanda process
 SME in Tech. Mahindra with Flipkart process
 Sr. CSA in inteletnet global services Pvt. Ltd. With delhi pgc
 .
SKILL SET
• Fast learner with exceptional ability to analyze process Targets
• Leading team of professionals
• Study & analysis of various Process data base
• Strong in depth knowledge of process and give good result.
• Logical, systematic & organized with the ability to get to the root of any problem with
considerable ease
• Outstanding analytical skills coupled with the ability to work efficiently even when
dealing with ambiguity
• Ability to deal with people diplomatically
• Excellent temperament to multi-task & coordinate various activities under high
pressure & time constraints
ACADEMIA
• Graduate in B.A from Punjab University.
EXPERIENCE
Jul, 2020 to till date
Jul 2020 to till date Dr It Group Mohali
Sr. Team Leader Operation
Key Work Area’s:
• Worked as a Sr.Team leader in Swiggy BAU, Bulk , Chat BAU and Chat Premium Que Process.
• Handling a team of 60 executives and 4 SME in terms of their performances & motivation.
• Responsible for manpower roaster for Inbound.
• Coordinating with WFM team for 100% portfolio coverage
• Achieving SL, AL, AHT & low short calls for inbound process.
• Arranging Quarterly RnR’s for campaign on the basis of achievements of targets for
STAR performers.
• Coordinating with Quality for best policies to achieve High CQ Scores with low fatal
error %.
• Analysis Agent productivity on daily basis with TLs & suggest way forward to TLs to
improve performance of Low performers.
• Briefing & De-briefing of all TLs for Motivation & way forwards.
• Manpower planning twice a month to be shared with HR & Training.
• 121 sessions twice a month with low performers.
Jan’ 2019 to Jun 2020 Frontizo business Pvt.

Ltd. Punchkula TL (Amazon )
Key Work Area’s:
• Worked as a Team leader in Amazon Process.

• Handling a team of 20 executives in terms of their performances & motivation.
STAR performers.
error %.
Jun2017 to Dec2018
ISON BPO
Team Leader (Food Panda & Idea)
Key Work Area’s:
• Worked as a Team leader in Food Panda & Idea Process.

• Handling a team of 20 executives in terms of their performances & motivation.
STAR performers.
error %.
Assistant Team Leader
March 2014 to Sep.,2017 Tech.Mahindra

Pvt. Ltd. Chandigarh
Subject Matter Expert (Flipkart process )
Key Work Area’s:.

 2 Years’ experience as a SME in Flipkart process.
 Handling a team as per training batch executives in terms of their performances & motivation
 Responsible for manpower roaster for Inbound
 Co-coordinating with WFM te am for 100% portfolio coverage
 Achieving SL, AL, AHT & low short calls for Flipkart process
 Arranging Monthly RnR’s for both campaign on the basis of achievements of targets for STAR
performers.
 Coordinating with Quality for best policies to achieve High CQ Scores with low fatal error %.
 Manpower planning twice a month to be shared with HR & Training.
CSA
March 2014 to Sep.,2017 Intelnet Global

Pvt. Ltd. Chandigarh
Subject Matter Expert (Vodafone process ) L2 Desk
 2 Years’ experience as a SME in Flipkart process.

 Handling a team as per training batch executives in terms of their performances & motivation
Tech Support
March 2012 to Jan 2014 Miraqi
technology Chandigarh
Technical sales and support advisor (USA process ) Sales Desk
2 Years’ experience as a TSA

 Responsible for Daily sales reports for Inbound
 Co-coordinating with Operation team for 100% Sales and Support coverage
 Achieving Sales targets for Sales and Support process
OFFICAL ACHIEVEMENTS
• Won the certificate of star performer as CCE in Delhi PGC.

• Rewarded Best Team Leader in ISON BPO.
• Rewarded Best Team Leader in Dr. It mohali
•
IT SKILLS
• Packages : MS Office
• BPO Software : Spectra, Nice, CRM, Crystal
• Operating System : Windows Xp
PERSONAL DETAILS
Name : Prabhjot Singh

Father’s Name : Sr. Kamaljeet Singh
Date of Birth : 10st Nov 1991
Permanent Address : House No- 436 A, Ward No. 7, Kurali, Mohali..
Language : Hindi, English & Punjabi.
I hereby declare that above mention details are true to my knowledge
Date:
Place: Signature

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Prabhjot Singh

To achieve a challenging and rewarding career wherein my skills, abilities and

 Leading team of professionals

 Study & analysis of various Process data base

 Strong in depth knowledge of process and give good result

 Sr. TL in Dr it Group Pvt. Ltd. with in Swiggy process

 TL in Frontizo bussiness Pvt. Ltd. with in Amazon process

 SME in Tech. Mahindra with Flipkart process

• Graduate in B.A from Punjab University.

Jul, 2020 to till date

Jul 2020 to till date Dr It Group Mohali

Sr. Team Leader Operation

Key Work Area’s:

Jan’ 2019 to Jun 2020 Frontizo business Pvt.

Key Work Area’s:

• Worked as a Team leader in Amazon Process.

Team Leader (Food Panda & Idea)

Key Work Area’s:

• Worked as a Team leader in Food Panda & Idea Process.

Assistant Team Leader

March 2014 to Sep.,2017 Tech.Mahindra

Subject Matter Expert (Flipkart process )

Key Work Area’s:.

March 2014 to Sep.,2017 Intelnet Global

Subject Matter Expert (Vodafone process ) L2 Desk

 2 Years’ experience as a SME in Flipkart process.

Technical sales and support advisor (USA process ) Sales Desk

2 Years’ experience as a TSA

• Won the certificate of star performer as CCE in Delhi PGC.

Name : Prabhjot Singh

I hereby declare that above mention details are true to my knowledge

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