NPM Digital - CRM Product Manager 8.13
NPM Digital - CRM Product Manager 8.13
NPM Digital - CRM Product Manager 8.13
JOB DESCRIPTION
A servant leader, who guides and communicates the definition, vision, strategy, and
implementation of the organization’s CRM (Rock) by deeply understanding it’s stakeholders.
Collaborates closely with them to help achieve their desired outcomes while ensuring the long-
term success of the product for the benefit of the entire organization.
Continuous Discovery
• Design Thinking - Listen, observe, and empathize with stakeholder needs, aspirations, concerns and frustrations
as it pertains to the CRM and integrated technologies. Collaboratively define problems and ideate in problem
solving. Through research and development, experimentation, prototyping, and testing, ensure new features and
capabilities are easy to use and solve business problems effectively.
• Business Needs - Understand how internal and external users interact with the CRM and the value they gain from
it. Identify and document product fixes, modifications, and new features that are requested or observed as needed
or wanted.
• Process Definition - Collaborate with internal and external stakeholders to help define and encourage best
practices across business and system work-flow processes. Establish cadence for regular stakeholder discovery
meetings. As much as possible, promote cross-campus and cross-system consistency as it pertains to CRM
structure and processes.
• Product Knowledge - Continuous learning for all aspects of and around the CRM in its current implementation,
history and unrealized potential. Understand the difference between configuration-based solutions and
customization-based solutions and the implications of each.
• Mitigate Risks - Actively listen, ask questions, facilitate team communication, and plan appropriate testing to
reduce product risk and protect the team and organization.
• CRM Operations Team Partnership – Collaborate with the CRM operations staff to define, design, accept, adapt
and roll out features for their benefit and other ministry departments. Ensure new features are supportable and
maintainable by the CRM operations staff.
• Product and Feature Launches - Work closely with relevant internal and external stakeholder teams to prepare for
product launches and new releases.
Thank you for considering this staff family position with North Point Ministries. Made with by North Point Digital
Job Title CRM Product Reports To Digital Project FLSA Status Nonexempt
Manager Director
Communication
• Product Vision - Create and maintain a clear and compelling vision for the future direction of the product that
aligns with the highest priority stakeholder outcomes, has their buy-in toward common goal(s), and serves as a
guide for work to pursue or pause on the roadmap.
• Repeat the Why - Clarify and communicate the “why” at every possible opportunity and strive to promote a
shared understanding of the product vision and strategy through listening, influencing, and repetition.
• Measurement - Establish ways to measure the success of the product and quantify the value gained by the
organization.
• Documentation and Training - Leads by sharing documentation, training and communication of new product
features to end-users and leadership.
Qualifications
• Bachelor’s degree in Computer Science, Business Systems or relevant field of study
• 3+ years of experience in product management or equivalent combination of education and industry experience
• Strong team player who autonomously manages and prioritizes own work
• Flexible - Able to thrive in a dynamic environment and manage multiple competing priorities
• Strong technical aptitude - Able to drive technically complex projects for the CRM and be responsible for turning
that complexity into a simple user experience.
• Innovative - Demonstrates passion for innovation and solving problems with technology. Works daily to help plan
coordinate, communicate, design, mock, test, and iterate on the CRM.
• Curious/Empathetic - Willing to ask insightful questions and demonstrates the empathy to go beyond the surface
to find deeper insights.
• Strong communicator - Addresses all audiences using different methods with a focus on long-term clarity.
Actively listens and gains insight, then translates it into compelling stories.
• Persistent - Motived to achieve team/vision success and will persist when others give up.
• Generous- Willing to share information transparently and generously throughout the organization; does not
covet information to win arguments or for personal gain.
Thank you for considering this staff family position with North Point Ministries. Made with by North Point Digital
Job Title CRM Product Reports To Digital Project FLSA Status Nonexempt
Manager Director
Qualifications continued:
• Open/Humble - Willing to seek new ideas, open-minded, and constantly learns; needs to be aware of personal
limitations and acknowledge failures quickly.
• Courageous decision maker - Makes hard and fast decisions in setting product strategy based on
experimentation.
• Analytical – Uses data to drive product discovery, optimization, and delivery efforts.
• Organized - Systematically arrays product knowledge, strategy, and operations to leverage efficiency and clarity.
WORK ENVIRONMENT
SUPERVISORY RESPONSIBILITIES
None
HOURS
Typically no more than 40 hours a week, Monday through Friday, during normal business hours.
Occasional work outside of typical hours to support product launches, campaigns, events, and seasonal influxes.
Occasional non technology-related work to support the greater mission of North Point Ministries.
Thank you for considering this staff family position with North Point Ministries. Made with by North Point Digital