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Technical Product Manager- Enterprise Conduct

Who are we?


Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications.
Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day
to help them spot compliance, legal or reputational risks in 80+ communication channels before those
risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent
leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has
landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

About the role


In this role, you will work within the Smarsh Enterprise Conduct team to define, execute, and deliver a
product roadmap that adds great value to our customers. You will participate in developing the strategy
and vision for the team, and you will develop and maintain product roadmaps and features based on
team strategy and vision. This role is inherently cross-functional -- you will work closely with engineering,
design, operations, finance, and executive teams to bring a consumer product to the market. A
successful candidate will be highly analytical, able to work extremely effectively in a start-up like
environment, and adept at synthesizing a variety of technologies and capabilities into high quality
products and applications that customers love.

Key job responsibilities:

• Develop product strategy vision and roadmaps, and developing short, medium, and long-term
features to achieve the vision – done in partnership with outbound Product Managers.
• Gather product input and feedback from internal and external stakeholders and consumers to
inform the backlog.
• Create buy-in for the product vision both internally and with key external partners.
• Develop detailed, crisp business (functional & non-functional) requirements and user stories that
can be used to create product specifications and architecture for each product and application.
• Manage and track the creation of all artifacts (wireframes, high-fidelity mockups, FAQs,
operational cost estimates, etc.) required for product team to be empowered for delivery.
• Develop user experience goals, stories and requirements that will be used to drive product
specifications.
• Manage engineering teams to deliver product to market.
• Own capacity planning and partner with product organization and sales organization to
determine priorities of backlog based on capacity, feasibility, and market importance.
• Proactively identify and resolve strategic issues that may impair the team’s ability to meet
strategic, financial, and technical goals.
• Proactively identify collisions of capacity and utilize stand prioritization matrices to determine
the best course of action.
• Work with team leadership to understand the customer and their needs and concerns as well as
define solutions.
• Work with engineering team to operate in Dual-Track Agile methodology of discovery and
delivery.
• Own and run backlog refinement, sprint planning, demos, and retro ceremonies.
• Manage the creation of all technical documentation to be used internally and externally for
features your product teams deliver.
• Champion and gain buy-in for the strategy and roadmap from partner teams through
collaboration, documentation, and negotiation that effectively influences peers and senior
management.

Basic Qualifications

5+ years of Product Management experience; Bachelor’s degree in computer science, engineering,


business, design or related field; or equivalent work experience

Experience launching Enterprise products, must have done pricing for Enterprise products. Experience
working cross functionally (design, engineering, usability, content development).

Analytical and quantitative skills; experience using hard data and metrics to back up assumptions and
develop business cases.

Experience working with diverse groups of people to manage and influence change Broad technical
breadth and depth including familiarity with web services, and platform architectures.

Preferred Qualifications

Passion for creating innovative solutions for consumers.

Experience delivering Enterprise products and services in a high growth environment.

Experience with AWS’ services, architectures, and pricing models. AWS Architecture certifications
desired.

Strong verbal and written communication skills with demonstrated experience engaging and influencing
senior executives.

High attention to detail including precise and effective customer communications and proven ability to
manage multiple, competing priorities simultaneously.

Ability to think strategically and execute methodically. Ability to work in a fast-paced environment where
continuous innovation is desired.

About our culture


Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor.
Collaboration is at the heart of everything we do. We work closely with the most popular
communications platforms and the world’s leading cloud infrastructure platforms. We use the latest
in AI/ML technology to help our customers break new ground at scale. We are a global organization
that values diversity, and we believe that providing opportunities for everyone to be their authentic
self is key to our success. Smarsh leadership, culture, and commitment to developing our people
have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the
best work of your career looks like.

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