Marketing Individual Word
Marketing Individual Word
Marketing Individual Word
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FACULTY OF ACCOUNTANCY, FINANCE AND BUSINESS
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JD SPORTS MALAYSIA
MARKETING INDIVIDUAL ASSIGNMENT
by Yow Zi Xuan
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1.0 Introduction
1.1 History
In 1981 a British sports fashion retailer was established by John Wardle and David Makin in Bury,
Greater Manchester, England. And its name is JD Sports. This company started with a single store and it
located in Arndale Centre in Manchester since 1983. Since 2022, it has already grown into international
market with over 3,400 stores across 29 countrys.In 2016, Malaysian has just entered the sports fashion
brand JD Sports. And its opening the first branch in Kuala Lumpur Pavilion Bukit Bintang. JD sports try
to expand their market in Asia Pacific region, so the company expanded 13 stores in Malaysia. And in
addition 4 stores each in Singapore and Thailand.
JD Sports has several missions. Like example they are setting global standard for retail experience,
achieving best class in operations. JD Sports is designing the foundation for the industry and providing a
high-quality retail experience. The purpose of this is to establish a friendly environment to build
relationship with customers and leave a good impression and reputation for customers. In order to enable
the company to operate more efficiently, the company's philosophy is "simplification". Simplifying can
reduce the error rate of the entire operation process. (vision)
JD Sports is popular in its wide selection like example hype items, standard models and some JD Sports
exclusive model of apparel and footwear in Malaysia. The products in the company is from global’s top
brands like Nike, Adidas Originals, New Balances, etc. The company also have a the own online platform
for customers can shop at anywhere and anytime. JD Sports Malaysia also provides customer service for
customers. They have the platforms as email, WhatsApp and Facebook, these platform can make
customers more easier to ask information. JD Sports has a returns policy for that kind of customers who
need to return or exchange their item. So when the customer need to discuss return options, they can also
discuss at online using JD Sports customer service at Facebook, Whatsapp and Email. Their company has
cooperated with some international brands, such as Nike, Adidas, New Balances and so on. They will
launch some events to provide more benefits to consumers, such as discounts, giving away exclusive
accessories of the collaborate company, etc. They will also launch some exclusive co-branded products,
which are tailored by those co-branded companies for JD Sports.
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2.0 Macroenvironment
2.1 Demographic
First is the age and lifestyle of consumers. JD Sports has its own target consumers, mainly targeting consumers
between the ages of 11 and 40. Because in Malaysia, consumers at this age have higher requirements for quality of
life, certain requirements for comfort, and pursue both appearance and fashion. Therefore, this part of the
population will affect the growth of sales.
Population size and growth is also one of the demographic factors that will effect the company. According to the
data, Malaysia's population continues to increase, which will provide a large number of potential customers. JD
Sport can determine which area has more potential customers through market research, and can use these data to
determine where is a high-potential market and open a new branch at the new area it can helps earn improve more
profits for company.
2.2 Economic
Next is the economic factor. Consumers can affect the company's revenue and profits, and consumers' income will
directly affect consumers' desire to consume. In addition, the economic situation of the country will directly affect
the above two factors.
Therefore, when Malaysia's economy is in good condition, consumers have more disposable funds for fashion and
trends. On the contrary, if Malaysia's economic situation is poor, it may cause consumers to limit spending and
greatly affect the company's revenue and profits.
Inflation and currency fluctuations are also one of the factors that directly affect the company's profits. In
Malaysia, due to the exchange rate, JD Sport's imported products cost is higher, which will affect the company's
profit margin.
2.2 Cultural
Despite the hot weather in Malaysia, Malaysia still has its own fashion culture. The fashion culture of Malaysians
is usually composed of T-shirts, shorts and sneakers.Therefore, JD Sports can buy goods according to the trend and
cultural habits of Malaysians when importing new goods, In this way, it can increase profits and gain the favour of
customers, so as to increase potential customers in the future.
In addition, brands such as Nike, Adidas and New Balances have been highly praised in Malaysia, and it just so
happens that the company's main products come from these brands. Because the company sells more than one
brand of products, when consumers walk-in to the retail store, they can give consumers more choices, which can
improve their consumption success rate and the company's IPT rate.
technology
-ecommerce
-ewallet
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