INT102 Assess 3

INT102 Interpersonal Communication Skills
Task 3: Written Assessment (30%)

Date Due: Week 10
The goal of this assessment is to assess students’ knowledge and application of
communication and conflict resolution skills in community services.
1. Watch video: https://www.youtube.com/watch?v=O4eObpGH3l0
2. Complete copy of Thomas-Kilmann Mode Instrument.
3. Look at results provided – student identifies the 2 conflict resolution modes on which
they score highest.
4. Discuss results with other class members.
5. Provide written reflection to following questions.
Students will reflect on their activities from class regarding communication skills and write a
reflection on the skills they have developed over the trimester (e.g. use of micro-skills,
including active listening skills, open and closed questions, reflection of content, reflection of
feeling, nonverbal communication and conflict resolution).
• Have the course materials and role play activities led to personal development and an
increase in your communication skills?
• Reflect on the feedback you received over the Trimester (from your tutor and fellow
students) – is there evidence of growth and development?
• If you felt nervous and uncomfortable during the role plays, what was your reaction to
this and what did you do to help yourself overcome these feelings?
• What did you learn about observing non-verbal cues?
• Why are active listening and attending skills so important? What has been your
experience with the development of these skills?
• What did you learn about managing communications in settings such as the workplace
between colleagues or between client/community service worker?
• What are the two Thomas-Kilmann Conflict Mode results identified from the TKMI that
you scored highest? Explain these in your own words. (Use the text-book pp. 266 - 269
and resources on the unit site to assist; de Janasz ebook through the library).
• Provide two examples of when you have demonstrated these conflict modes in action
either at work or in personal relationships.
• If you disagree with the results, provide two examples of the conflict mode(s) you
believe you actually use in conflict situations.
Connections must be made between the literature and the course learning material to support
ideas and demonstrate knowledge of subject matter.
Integration of material from the textbook is essential, as well as 5 scholarly articles. All
resources must be cited correctly using APA 7 referencing.
Criterion Measures Intended Learning

Outcome:
1-2 Presentation of paper & Academic writing: 9 marks (30%) LO1, 2
3-5 Written discussion regarding conflict management, and LO1 - 5
skills learned during the trimester 15 marks (50%)
6-7 References and referencing: 6 marks (20%) LO1, 2
Task Length 1500 – 1800 words
Task 3: Written Assessment (30%) Marking Rubric
CRITERION WEIGHT HD 80% + D 70 – 79% C 60 – 69% P 50 – 59% NN 0 - 49%
Presentation 10 Correctly completed Correctly completed Completed coversheet. Coversheet present with No coversheet.
coversheet with all required coversheet including word Most formatting missing details. Formatting guidelines not
information provided. Fully count. Formatting guidelines guidelines observed. Formatting guidelines followed.
observes formatting observed with minor observed but not in full.
guidelines. inconsistencies.
Academic 20 Sophisticated clarity, Clear, concise and correct Correct written Satisfactory attempt in Poor word choice; Poor
conciseness, and writing; Very good syntax and expression; Good academic writing; Syntax syntax; Incorrect/poor use
Writing
correctness of writing; structure of assessment with syntax and structure of and structure with of language.
Excellent written expression. few errors. assessment with some multiple errors.
errors.
Introduction 10 Covers topic clearly; Covers topic; Provides Covers topic. Mentions topic. Introduction absent, poorly
Provides context & direction direction for assessment. written or not related to the
of assessment. topic.
Discussion 30 Excellent and clearly stated Very good and clearly stated Good and clearly stated Very little stated Little to no stated
description of conflict modes; description of conflict modes. description of conflict description of conflict description of conflict
Excellent identification of Very good identification of modes; Good example modes; Some modes; Poor understanding
resources that assist with resources that assist with of resources that assist understanding of of requirements for
communication developing developing conflict resolution with developing conflict requirements for resolving conflict. No
conflict resolution skills. skills. Very good analysis and resolution skills. Good resolving conflict. Poor examples of conflict mode
Excellent analysis and self- self-reflection. Very good analysis and self- example of use of conflict uses. Little to no evidence
reflection. Excellent application of academic reflection. Good mode. Very little analysis of self reflection. Little to no
application of academic resources to ideas that application of academic and self-reflection. Poor application of academic
resources to ideas that demonstrate Impact on self- resources to ideas that application of academic resources to ideas that
demonstrate Impact on self- development demonstrate Impact on resources to ideas that demonstrate impact on self-
development self-development demonstrate Impact on development
self-development
Conclusion 10 Excellent summary and Very good summary and Good summary and Poor summary and No summary or conclusion.
conclusion; integration of conclusion; attempt at conclusion. conclusion
personal learning. integration of personal
learning.
Research 10 References used effectively; References used well; References cited; References scarcely No evidence of research.
Credible, peer reviewed & Current, peer reviewed Attempt at using used;
current academic sources academic sources used credible academic Weak, outdated or
used effectively and effectively. sources. inappropriate external
extensively to support sources used.
discussion; use of text-book.
Referencing 10 In-text references correctly In-text references cited with In-text references cited; Attempt made at in-text No in-text referencing;
cited; Reference list few errors; Reference list Reference List has referencing; Reference Reference List absent or
presented with no errors; presented with few errors; some errors; APA 7 List has errors; APA 7 poorly presented; APA 7
APA 7 guidelines observed APA 7 observed well. guidelines observed to guidelines observed but not used or poorly
fully. some extent. not in full. observed.
TOTAL /30%

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INT102 Interpersonal Communication Skills

Task 3: Written Assessment (30%)

Criterion Measures Intended Learning

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