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    Resume Administrative & Document Controller

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    Resume Administrative & Document Controller

    Uploaded by

    wrkrvlg
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    © © All Rights Reserved

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    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    5 views5 pages

    Resume Administrative & Document Controller

    Uploaded by

    wrkrvlg

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    You are on page 1of 5

    Ehab Ahmed Morsy

    Abu Dhabi, AZ | +971507217347


    [email protected]

    Position: Administrative Assistant & Document Controller

    EXPERIENCE

    Administrative Assistant & Document Controller May 2019 - Present


    TATWEER MIDDLE EAST AND AFRICA L.L.C, Abu Dhabi
    Approve ADM
    Job Discerption & Tasks
    • Copy, scan, and store documents
    • Check for accuracy and edit files, like contracts.
    • Review and update technical documents (e.g., manuals and workflows)
    • Distribute project-related copies to internal teams.
    • File documents in physical and digital records
    • Create templates for future use.
    • Retrieve files as requested by employees and clients.
    • Manage the flow of documentation within the organization.
    • Maintain confidentiality around sensitive information and terms of agreement.
    • Prepare ad-hoc reports on projects as needed.

    System administrator May 2018 - May 2019


    Crystal Group, Abu Dhabi
    Job Discerption & Tasks
    • Install and configure software and hardware
    • Manage network servers and technology tools
    • Set up accounts and workstations
    • Monitor performance and maintain systems according to requirements
    • Troubleshoot issues and outages
    • Ensure security through access controls, backups, and firewalls
    • Upgrade systems with new releases and models
    • Develop expertise to train staff on new technologies
    • Determine the best solution based on the issue and details provided by customers
    • Follow-up and update customer status and information
    • Identify and suggest possible improvements on procedures
    • Research and identify solutions to software and hardware issues
    • Diagnose and troubleshoot technical issues, including account setup and network
    configuration
    • Track computer system issues through to resolution, within agreed time limits
    • Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved
    a technical issue
    • Refer to internal database or external resources to provide accurate tech solutions
    • Prioritize and manage several open issues at one time
    • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
    • Prepare accurate and timely reports
    • Document technical knowledge in the form of notes and manuals
    • Analyze and report product malfunctions (for example, by testing different scenarios or
    impersonating users)
    • Manage network servers and technology tools
    • Ensure security and privacy of networks and computer systems
    • Provide orientation and guidance to users on how to operate new software and computer
    equipment
    • Organize and schedule upgrades and maintenance without deterring others from
    completing their work
    • Perform troubleshooting to diagnose and resolve problems (repair or replace parts,
    debugging etc.)
    • Identify computer or network equipment shortages and place orders
    • Manage and monitor all installed systems and infrastructure
    • Install, configure, test, and maintain operating systems, application software and system
    management tools
    • Proactively ensure the highest levels of systems and infrastructure availability
    • Monitor and test application performance for potential bottlenecks, identify possible
    solutions, and work with developers to implement those fixes

    Administrative Assistant & Computer Programmer Mar 2014 - May 2018


    Advanced International Business Consulting & Development, Abu Dhabi
    Job Discerption & Tasks
    • Administrative work
    • Conducting training and coordination presentations
    • PRO
    • Supervision
    • Installing all server version (2003 -2008 – 2012 - 2016) (Domain " AD, DNS, DHCP" ,
    gateway "firewall", Exchange Server, file share " Data Center " , Antivirus Server, iis
    website …etc.) .
    • General maintenance of computer software and hardware.
    • Making programs and databases (VB & Asp.net & SQL & crystal reports)
    • Camera (CCTV & IP camera)
    • Fingerprint (Biometric)
    • System telephone PBX (normal, VoIP)
    •

    Computer operator & Administrative Assistant Dec 2011 - Feb 2014

    Nasser AL Nuaimi international group, Abu Dhabi


    Job Discerption & Tasks
    • Administrative work
    • Conducting training and coordination presentations
    • Installing all server version (2003 -2008 – 2012) (domain " AD, DNS, DHCP" , gateway
    "firewall", Exchange Server, file share " Data Center " , Antivirus Server, iis website …etc.)
    • General maintenance of computer software and hardware.
    • Making programs and databases (VB & Asp.net & SQL & crystal reports)
    • Camera (CCTV & IP camera)
    • Fingerprint (Biometric)
    • System telephone PBX (normal, VoIP)
    • Photo Shop.
    • front Page.
    • media show by (Power point, Movie maker, ......etc.).
    Administrative assistant Nov 2005 - Nov 2011
    General Authority for Islamic Affairs and Endowments, Abu Dhabi
    Job Discerption & Tasks
    • Copy, scan, and store documents
    • Check for accuracy and edit files, like contracts.
    • Review and update technical documents (e.g., manuals and workflows)
    • Distribute project-related copies to internal teams.
    • File documents in physical and digital records
    • Create templates for future use.
    • Retrieve files as requested by employees and clients.
    • Manage the flow of documentation within the organization.
    • Maintain confidentiality around sensitive information and terms of agreement.
    • Prepare ad-hoc reports on projects as needed
    • Installing all server versions (2003 -2008) (iis website) .
    • General maintenance of computer software and hardware.
    • Making programs and databases (VB & Asp.net & SQL & crystal reports)
    • Photo Shop.
    • front Page.
    • media show by (Power point, Movie maker, ......etc.).
    • Administrative work

    EDUCATION
    Bachelor's Degree - Computer Science Oct 2000 - Jun 2004
    Alexandria University - Alexandria, Alexandria

    SKILLS
    Expert in: Able to manage stress, Meticulous, Enthusiastic, Resourceful, Tactful, Witty,
    Supportive, Responsible, Communication skills, Time management.

    LICENSES & CERTIFICATIONS


    Cybersecurity Threat Vectors and Mitigation 2023
    Microsoft - CV9MHXP55E9R

    Cybersecurity Identity and Access Solutions using Azure AD 2023


    Microsoft - JVCQL3GKQCTV

    Introduction to Computers and Operating Systems and Security 2023


    Microsoft - AM6T6Y8NSXMZ

    Google IT Support Professional Certificate 2023


    Google - EL2HYU35R5VR

    IT Security: Defense against the digital dark arts 2023


    Google - WA2QT22FSGKK

    Introduction to Networking and Cloud Computing 2023


    Microsoft - KGF7NKS6S77M
    Operating Systems and You: Becoming a Power User 2023
    Google - NYGYCDY9HY6F

    System Administration and IT Infrastructure Services 2023


    Mahara tech - 97Y5AEAACYHU

    The Bits and Bytes of Computer Networking 2023


    Mahara tech - WNERM9XS3X7G

    Wireless Networks Penetration Testing 2022


    Mahara tech - ZNHRizmV9x

    Introduction to Software Testing Concepts & Techniques 2022


    Mahara tech - mfku1kWevX

    Ethical Hacking 2022


    Mahara tech - 1M8lZLEcgo

    Ethical Hacker 2022


    Mahara tech - WYJ6lmRLSH

    Computer Network Fundamentals 2022


    Mahara tech - NYmqx28pCG

    Technical Support Fundamentals 2022


    Google - HJTY4326JUST

    Introduction to network security 2022


    Mahara tech - NjMIc5HvjL

    Malware Analysis Fundamentals 2022


    Mahara tech - zrmSF1OzBV

    Remote Work Made Easy 2020


    ArabCBT - cerf_rt9gxfkt

    Network Fundamentals (CCNA 200-125 Section 1) 2020


    ArabCBT - cert_pl4r0zs5

    Database Fundamentals in SQL 2020


    ArabCBT - cert_n614p78f

    Basics Of Math For AI And Machine Learning 2020


    ArabCBT - cert_8l0n6wl1

    ITIL 4 Course 2020


    ArabCBT - cert_tgxjlz31

    Security Fundamentals 101 2020


    ArabCBT - cert_f77wgw0w

    VMware vSphere Upgrade 2020


    ArabCBT - cert_ml51rx1d

    Windows Server 2016 Workshop 2020


    ArabCBT - cert_3rl3gbzq

    CCNA 2005
    Arab Academy for Science, Technology & Maritime Transport - CCNA

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