SAAD GHASSAN ZARKOUT

Date of Birth: 30th December 1984

Mobile: + 961 (0) 3 057 430 Nationalities: Lebanese
Email: [email protected] Driving License: Car/ Motorcycle
[email protected]

OBJECTIVES
Delivering top-level service is my specialty and i thrive in a diverse and fast-paced management environment.
Throughout my career i have accrued a multitude of skills including corporate technology management, auditing and
project management.
My solid experience in Management Information System and recent Education in Information technology enables you
to add a performance-driven professional to your team, one who can begin being productive at once. Throughout my
career i have demonstrated a tremendous ability to support and maintain numerous business objectives. i am seeking
new professional challenges and am eager to put my knowledge toward the growth and development of your
organization.

Career Summary
Results-oriented IT Professional with proven leadership skills. 8 years experience in IT Management , plus 1 year as
technical and desktop IT support in an enterprise environment.

 Bachelor degree in Management Information System ,Received MCSE, MCSA, CCNA certification and CISA
(attending)
 Strong knowledge of software architecture, security, and TCP/IP LAN and WAN technologies
 Extensive experience implementing and supporting Microsoft products including: Active Directory, Exchange
Server, SQL Server, SharePoint 2007, Office Communication Server, IIS, cisco product (network, IP
telephony)

SKILLS
Ability to grasp new ideas and integrate them into desired results. Ability to talk and conduct business in different
languages. Able to coordinate several tasks simultaneously. Committed to implementing quality improvement
techniques. Confident, articulate, and professional speaking abilities and experience, Empathetic listener and
persuasive speaker. Enjoy working as a team member as well as independently. Excellent common sense, judgment,
and decision-making abilities. Self-motivated, hard-working individual. Works efficiently under pressure.

PROFFESIONNAL EXPERIENCES

 Beirut Butec s.a.l March 2016 – Present

 IT Infrastructure Manager :
- Leads projects and teams and schedules work on a short term basis to ensure targets are met, necessary
resources are allocated, and to ensure timely delivery within budget.
- Continuously coach the team in order to improve their technical and behavioural performance.
- Appraise the staff performance in order to motivate the team, reward them, and plan the human resources
and training.
- Acts as a technical reference point for all the team members in area of specialty in order to give them the right
technical support.
- Perform R&D activities in order to improve and update current systems, hardware, and software and change
them when necessary.
- Perform internal meetings and communicate with internal branches/departments business issues relating to
software, hardware and systems improvement to ensure that high level of customer service and support is
provided.
- Review conducted feasibility studies for new projects and make appropriate adjustments so that to ensure
internal needs are well assessed and that all factors have been well considered in evaluating the feasibility of
the project.
- Oversee the proper preparation and implementation of a new project and make sure all requirements are well
met (including time frames).
- Undertakes an organic analysis on the systems, to identify problems, causes, and recommend solutions and/or
improvements.
- Evaluates system performance, obtains feedback from subordinates, plan and discuss with the IT manager any
needed modification that could enhance the systems’ performance.
 - Set service standards, and ensure compliance at each branch level so that end-users could benefit from a
quality support at all times.
- Evaluate vendor proposals for purchases of hardware, software, communication and storage devices and
advice the IT manager to get the optimum quality-cost proposal.
- Coordinate with the IT Director and contribute to the development of the IT strategy that could support on-
going and projected business activities.

 Beirut BCD Cinemas s.a.l 2013 – 2016

 IT Manager : Planning the IT infrastructure for the Biggest Cinema in MEA located in Solidere area
And managing the IT project from scratch, Plan, organize, direct, control and evaluate the operations of
information systems and electronic data processing (EDP)
- Windows server 2012 R2 Active directory with replication, Microsoft exchange 2013, configuration and
implementation, all installed using Hyper-V on Brand new HP Proliant DL 380 G8 servers.
- Fibre optic network structure implemented with CISCO fibre optics core switches.
- Implementing wireless structure for the cinemas building.
- Securing the network from external and internal threats with Vlans configuration, access lists, etc..
- Installing IPS, application control, web filtering, etc.. Through Fortinet 60D UTM appliance.
- CISCO VOIP telephony installation.
- Develop and manage standards, procedures and practices.
- Planning for more than 200 IP cameras for the Cinemas building.
- Managing 120 employees IT request.

 Beirut Prodent s.a.l 2009- 2013

 IT Manager: Planning for an infrastructure migration for Prodent with the below systems and Managing the IT
department.
- Windows Server 2008 and 2003, Active directory with Replication, Microsoft Exchange Server
2007,Microsoft ISA 2006, with administration; All installed on brand new HP Proliant DL 380 G6 servers.
- Securing the network from External and internal threats with ASA firewall and ISA backup firewall,
McAfee Antivirus and Data Loss Prevention. Applying security templates of GFI End Point Security for
removable media, and Exchange rules for preventing and monitoring emails purposes.
- Manages information Technology infrastructure, architecture, systems, networks, software and resources
across multiple platforms.
- Develop and manage standards, procedures and practices.
- Manages and develops upgrades to the company’s telephone system.
- Build and maintains vendor relationships and manages the purchase of hardware and software products.
- Preparing IT budget with all related IT contracts, monitor expenditures for appropriate levels, approve
budget expenditures on an ongoing basis.
- Go green Project: study and implement renewable energy Projects using solar panel technology, supervise
and manage the project to ensure safe electrical use concerning the company system.

 Choueifat Food & Drug corporation s.a.l 2008 – 2009

 System administrator & support: Administrating UNIX Solaris 9 & 10 OS, trouble shooting and diagnose
problem on Oracle database, Administrating Network (LAN/WAN) on Win2000/2003 Server environments
(Active Directory / Exchange / ISA / Surf Control Web Filer / Microsoft Antigen Mail Filter – Symantec Corporate
Edition Antivirus) and Win XP/2000 Professional workstations, Firewall Access-list,IT Budget preparation and
control ,IT Contracts, Managing and implementing new projects Users Support.
 Beirut Lebanese Fast Food Co 2004-2007
 customer service representative
 Beirut BLOM Bank & Bank Of Beirut 2007
 Placement in customer Service ( training period during university)

EDUCATION AND QUALIFICATIONS

 Beirut LAU ( Lebanese American University ) 2013

 Certified Information System Auditor (CISA)
 Beirut BAU(Beirut Arab University) 2009
 Microsoft Certification System Engineer (MCSE)

 Beirut Formatec 2008

 IT infrastructure library (ITIL V3)
  Beirut BAU(Beirut Arab University) 2008
 International CISCO Certificate (CCNA 1,2,3,4)
 Microsoft Certification System Administration (MCSA)

 Beirut LIU(Lebanese International University) 2008

 Bachelor in Management & Information System (MIS)

INTERESTS AND ACTIVITIES

 Basketball, swimming, computer knowledge.

 Red Cross Training

REFERENCES ARE AVAILABLE UPON REQUEST