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    Experience: Mohammed Aathif

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    anasakhanott

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    Experience: Mohammed Aathif

    Uploaded by

    anasakhanott
    6 views3 pages

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    © All Rights Reserved
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    Download as pdf or txt
    6 views3 pages

    Experience: Mohammed Aathif

    Uploaded by

    anasakhanott

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    Mohammed Aathif.

    # 25 noha street Shivaji Nagar


    Bangalore – 560051
    Mobile: 91-9591139338
    Email: [email protected]

    Career Objective

    Seeking a challenging position in a reputed organization where I can learn new skills,
    expand my knowledge, and leverage my learnings. To get an opportunity where I can
    make the best of my potential and contribute to the organization's growth.

    Experience
    Startek private limited
    01/09/2020 to 13/12/2021
    Flipkart Process
    Customer executives
    • Handle customers and vendors requests , external communication with them

    •As customer will bring the issue of refund. So we will come across to the details of bank. which has
    given by customer regards to their refund. if refund estimate date remain then we have to inform the
    date when customer will receive their refund.

    •Customer had created a return under damage. but actual customer received mismatch customer
    created a return in wrong request. So we have to create a return as per customer concern related.

    • Assist customers on their enquiries over the telephone.

    • As we customer executive as per line of business. We should give them resolution appropriate.

    • Provide internal and external customers with guidance , advice on product usage , solutions and
    optimization

    •I would like to resolve the customer concern. Regarding their products. Which they had received. It
    could be refund and return product related.

    •Customer had received the damages product for that. We used to give the refund and elaborating the
    refund estimate date and bank details will confirm with them along with apology and empathy.

    •If customer had resume received the incomplete product fisrt. We apology with customer then we
    will create a return to give good product to customer

    •Provide the accurate resolution and bring the CSAT from the customer
    Startek private limited

    17/05/2023 to 19/05/2024

    Flipkart Process

    Senior executives

    Handling the escalation calls


    Refund stuck in cancel request.
    Product estimate date and terms and conditions of wallet refund
    Bank detail verification and denial

    Caledon technology private limited

    (01/09/2022) to (31/03/2023)

    Expedia process

    Rate Analysis

    1.As a rate analysis I have to come across the market to comprehend. how the market is going on like if
    it is going with good prices I have to increase the prices to generate the revenue and if the market is
    going low I have to beat down the price to bring the reservation of car

    2.As per the current market price to apprehend and to put the penetrate price and increase the sale.

    3.Report to manager regarding the reservation and market price and what I have updated the price
    and how many stock do we have in the shut for the day

    4. Share the mail to entire team that what will be the strategy for the week end occasion prices of rent
    of car.

    ✓ Help to customer to make awareness

    Customer issue of reserve car unable to update the required documents. Which is oblige to reserve. So
    we used to give them sequence steps to get reserve the car.

    EDUCATION

    B.com : C.Abdul hakeem college (2017)

    MBA* : HKBK college ( 2019 )

    PUC : Islamia boys higher secondary school

    SSLC : Islamia boys higher secondary school

    Additional Qualification

    ● Basic in Computers
    ● Excel
    ● Tally
    Personal Details

    Date of Birth. : 15/04/1996

    Gender : male

    Marital Status : Single

    Father’s Name. : Md.Allauddin

    Nationality : Indian

    Religion : Muslim

    Languages Known

    ● English
    ● Hindi
    ● Tamil

    Declaration

    I hereby declare that the information mentioned here is true and correct to my knowledge, and I take
    complete responsibility for the accuracy of the particulars mentioned.

    Mohammed Aathif.M

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