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    CV Tobi Yekinni

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    CV Tobi Yekinni

    Uploaded by

    7n279jb297
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    Yh

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    Cv Tobi Yekinni

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    Copyright:

    © All Rights Reserved
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    1 views5 pages

    CV Tobi Yekinni

    Uploaded by

    7n279jb297
    Yh

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 5

    Tobi Yekinni

    Croydon
    Mobile: 07576705371| [email protected]

    A results-driven, dedicated professional with 9 years customer service experience and the
    proven ability to assist customers with the well-informed selection of suitable products and
    services. Demonstrates exceptional communication and relationship building skills, and
    encourages team collaboration in order to achieve excellent customer satisfaction. Customer
    focused and experienced in call Center, reception and retail operations, with proven ability to
    work towards and consistently exceed targets. Committed to the delivery of high service
    standards, with a dedication to deliver solutions, handling complaints and solving problems. I
    am looking for a position where I can utilize the skills I have gained and develop new ones.

    Core skills
    * Customer services * Customer engagement * Client relationship * Call center operations *
    Complaint resolution * Administration * Team collaboration * Business development *
    Problem solving/analysis

    Summary of Qualification & Education

    2015 - 2018
    ​Dublin college university
    Degree in digital marketing (1:1)

    2015 - 2017​
    LA College of Creative Arts, Co. Dublin
    1st class in HND in makeup artistry and Sfx makeup

    Professional Experience

    Company: World vision UK


    Date: October 2023 - Present
    Position: Telephone fundraiser

    ● Contacting existing, potential and lapsed supporters via telephone to inform them of current
    campaigns and to ask them for appropriate assistance in accordance with the campaign brief
    and script structure.
    ● Attend campaign briefings and adhere to the objectives of this campaign within the phone call to
    our supporters.
    ● To input bank details, supporter information and data capture whilst ensuring close attention to
    detail.
    ● Ensuring that all data is handled with sensitivity and in accordance with Data Protection
    legislation and financial good practice.

    Company: Purity fundraising


    Date: May 2023 - October 2023
    Position: Telephone fundraiser

    ● Calling members and supporters to secure a regular or one-off donation according to the
    campaign brief; ensuring the donation is processed correctly
    ● Attending campaign briefing meetings and using campaign briefs, call scripts and other
    relevant information to complete fundraising calls
    ● Adhering to the agreed campaign briefs, schedules and data sets; ensuring compliance with
    GDPR
    ● Correctly record call notes, supporter feedback and complaints to ensure they are responded
    to and relayed back to the relevant stakeholders
    ● Working collaboratively with the telephone fundraising team, field teams and regional parties,
    to engage members and grow telephone fundraising income and capacity

    Company: Competition and Consumer Protection Commission


    Date: March 2022 – February 2023
    Position: Customer service representative

    ● Provide information to consumers about their rights, personal finance and product safety
    ● Provide information to consumers in relation to various types of known scams, how to protect
    themselves with scam contacts and what to do if you have been caught by a scam.
    ● Refer cases to our criminal enforcement and consumer protection division for any potential
    breaches of the Consumer Protection Act.
    ● Maintaining a positive, empathetic, and professional attitude toward customers at all
    times.
    ● Taking inbound calls and making outbound calls
    ● Replying and sending emails to consumers
    ● Communicating with consumers through various channels.
    ● Communicating and coordinating with colleagues as necessary.
    ● Keeping detailed records of consumer interactions

    Company: Axa Assistance


    Date: March 2019 – December 2021
    Position: Insurance Claims Handler

    ● Accurate and timely completion of case notes/logs/diaries for each


    customer
    ● Answer calls adhering to standard response times and protocols
    ● Process cases in accordance with department procedures and agreed authority levels
    ● Liaise with or refer to colleagues, property networks, motor assistance professionals,
    internal or external departments or appropriate organizations
    ● Ensure that customer expectations are met and exceeded on every call to
    successfully complete every case
    ● Taking inbound calls and making outbound calls
    ● Logging and dealing with customer complaint
    ● Reviewing and approving quotes received from our operators
    ● Logging claims and dealing with customers claims

    Company: Key Collection Apartments and hotel


    Date:​2018 – 2018
    Position: ​Senior Receptionist

    ● Greeted guests as they arrive, manage the registration process, handle guest check-ins
    and check-outs appropriately, provide guests with room keys and show guests to their
    apartment.
    ● Drive sales and maintain a high level of standards, process the ability to work under
    pressure when required.
    ● Managed a small team.
    ● Took inbound calls and made outbound calls.
    ● Be responsible for the everyday management of a fast paced Hotel Reception
    desk.
    ● Took reservations over the telephone, through emails and in person.
    ● Answered queries regarding the hotel’s services, resolve complaints whilst maintaining a
    safe clean/tidy reception area by complying with procedures, rules, and regulations.
    ● Provided general administrative and clerical support.

    Company: ​Loop Dublin Airport


    Date: ​2017 – 2018
    Position: ​Makeup and fragrance specialist

    ● Constantly surpassing personal targets set by the manager each month in a very competitive
    store.
    ● Maintaining a high level of customer service at all times.
    ● Profiling each customer differently to know exactly what plan to put them
    on.
    ● Cashing up at the end of the day and declaring each till.
    ● Promoting new makeup products and fragrances.
    ● Checking inventory periodically to obtain reorder information to replenish stock and informing
    designated staff members of needs to place orders within established limits.
    Company:​3ple Tee hair & beauty salon
    Date:​2015 – 2017
    Position:​Beauty salon Manager

    ● Overseen daily salon operations.


    ● Hired and trained beauticians as needed.
    ● Applied hygiene practices across all beauty stations.
    ● Maintained staff records, including salaries, and working schedule.
    ● Conducted new employee inductions and to manage the on boarding process.
    ● Managed quarterly development and performance reviews for all employees.
    ● Provided clients with information and advice on styles, treatments and resolves any
    complaints or problems.

    Company: ​New look


    Date: 2015 - 2016
    Position: Customer Assistant

    ● Daily interactions with customer including follow up to resolve customer complaints and
    query where needed.
    ● Organized and arranged clothing
    ● Communicating solutions, successes, and opportunities to the owner of
    business.
    ● Taking payments and processing refunds.
    ● Handling customer’s complaints.

    Key Skills & Proficiencies


    ● Excellent leadership skills – Strong ability to motivate a team to ensure business goals
    are met.
    ● I am able to mentor individuals with training and development.
    ● IT/computer literacy – Proficient in the use of windows desktop environment e.g.
    Microsoft Word, Excel, Access, Power-point, Data Entry, Internet, Email and Network
    Configuration.
    ● Teamwork – Work well as part of a team and also by my own initiative and I possess
    excellent prioritization skills in my work environment.
    ● Communication – Extremely welcoming and approachable individual, with an excellent
    communications skills both written and verbal and ability to build instant rapport with clients
    and customers.
    ● Interpersonal skills – Great ability in dealing with individuals and groups and I also possess
    the ability to adapt to changing priorities and to thrive in a fast pace work environment.
    ● Numeracy skills – Accurate and logical problem-solver and I take a detailed and methodical
    approach to problem solving. Also a quick thinker and quite analytical in my approach.
    Interests and involvements

    ● Volunteer fundraising group coordinator for guide dogs uk


    ● selected as employee of the month for 3ple tee Hair & Beauty Salon.
    ● Participated in the Meath VEC Young Historian of the Year in 2008.
    ● Completed a 2 year makeup course and won best Photoshoot of the year award.
    ● Voted in as University class Representative for my punctuality, ability to teach others and my
    reliability.
    ● Culinary art, history and classic music
    ● Owner of a beauty and food catering business.

    References:
    Available on Request

    Classified as General

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