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    Dimple Sharma is seeking a role in the BPO sector utilizing her experience in customer service, collections, and training. She has over 15 years of experience working for companies like Tech Mahindra, Teleperformance, I Energizer, and HCL. Her experience includes handling customer calls, refunds, collections, training new hires, and managing teams. She has a commerce degree and qualifications in computers, web design, and teaching. She is proficient in English, Hindi, and Microsoft Office programs.

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    Dimple Sharma is seeking a role in the BPO sector utilizing her experience in customer service, collections, and training. She has over 15 years of experience working for companies like Tech Mahindra, Teleperformance, I Energizer, and HCL. Her experience includes handling customer calls, refunds, collections, training new hires, and managing teams. She has a commerce degree and qualifications in computers, web design, and teaching. She is proficient in English, Hindi, and Microsoft Office programs.

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    Dimple Sharma is seeking a role in the BPO sector utilizing her experience in customer service, collections, and training. She has over 15 years of experience working for companies like Tech Mahindra, Teleperformance, I Energizer, and HCL. Her experience includes handling customer calls, refunds, collections, training new hires, and managing teams. She has a commerce degree and qualifications in computers, web design, and teaching. She is proficient in English, Hindi, and Microsoft Office programs.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    41 views5 pages

    Resume Format

    Uploaded by

    arnavsadh46
    Dimple Sharma is seeking a role in the BPO sector utilizing her experience in customer service, collections, and training. She has over 15 years of experience working for companies like Tech Mahindra, Teleperformance, I Energizer, and HCL. Her experience includes handling customer calls, refunds, collections, training new hires, and managing teams. She has a commerce degree and qualifications in computers, web design, and teaching. She is proficient in English, Hindi, and Microsoft Office programs.

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    of 5

    Dimple Sharma

    @gmail.com
    Email: [email protected]

    Contact No.: +91- 9625300356

    Job Objective

    Seeking all round growth along with individual & team efforts in BPO Sector with a
    high growth oriented organization.

    Career Highlights

    Techh Mahindra 26 October 2022 till date

    - Credit card payment platform A RED


    - Informingforming customers how to use cred balance
    - How to use CRED

    Teleperformance (Walmart Canada) October 2020 to August


    2021

    Call to customers for online orders.


    Responsibility for refunds and creating new references.
    Handled Voice incoming calls and chats both.

    I Energizer 19th June, 2013- 27th jan 2020

    Executive Customer Service

    Job Profile:
    • Collecting for 1st Party Soft Collections in Express payment for U.S. based Credit
    One Bank
    • Informing Customer about next Due date.
    • Educating customer about remaining Balance.
    • Educating customer about the benefits of paying current due and current plus pas
    due.
    • Opening and closing of accounts.
    • Issuing pin no.
    • Website troubleshooting.
    I Energizer 29th Dec,2010- 28th June,2011

    Sr.Business Associate(Collections)

    Job Profile:
    • Collecting for 1st Party Soft Collections for U.S. based Credit One Bank
    • Informing Customer about next Due date.
    • Educating customer about remaining Balance.
    • Educating customer about the benefits of paying current due and current plus pas
    due.

    3 Yrs and 6 Mnths with HCL Apr'03 - Nov'06

    1 year as quality Spoc (Campaign: Mortgage)

    JOB PROFILE :
    • Responsible for managing team of 60 people in a Process.
    • Checking the calls & doing quality analysis of their calls.
    • Checking 45 records per day.
    • Making Process wise Reports for Client Verification.

    6 Mnths as Quality Trainee (Campaign: Mortgage)

    JOB PROFILE :

    • Instrumental in handling the team of 20 peple for 3 months.

    6 Mnths as Process Trainer (Campaign: Mortgage)

    JOB PROFILE :

    • Training the New Joinees in the Process.


    • Checking new Joinees' level of training during their first interaction with
    calls.
    • Trained the agents in the pilot extended Mortgage Campaign that existed
    with company for 1 year with
    the name of Western Capital 4 (1 & 2 already existed which had different calling
    times than the previous
    Process.

    5 Mnths as HR Executive

    JOB PROFILE :

    • Worked as a part of team which selected candidates from different job


    sites.
    • Refered them to the calling departments for further interview procedure.

    2
    1 and a half year as Sr.Customer Care Executive

    JOB PROFILE :

    1. Preparing Reports on Monthly Basis:

    • Reporting to TL with monthly Attrition Analysis.


    • Updating Process with monthly Absenteeism Analysis.

    2 Mortgage Process:
    • Making calls for the sale of Mortgage ROI .
    • Helping citizens of California to avail loans on their mortgaged properties
    with minimum Rate of
    interest.
    • Worked for 2 USA based Mortgage Companies.

    3 Capital Communication Process :


    • Collection of Party raising funds for Republican Party of President
    Mr.George W. Bush in Cap Com.

    2 Yrs with Citizen Co-Operative Bank Noida. Feb' 01 - Mar'03

    1 year as Inward & Outward clearing Officer .


    JOB PROFILE :

    • Segregating cheques on Current & Savings account basis .


    • Feeding them in Computer on daily basis.
    • Sending Non Micr & high valued cheques.

    1 Year as Cashier & as Internal Transfer Executive.

    JOB PROFILE :
    • Handled Cash deposits & withdrawls.
    • Successfully transferred Inter Branch Cheques.

    Professional Achievements & Rewards

    1. Achieved Agent of the Quarter Award for highest Sales generated


    in the month of July,August &September '04 for the mortgage Process.
    2. Got 4 times Appreciation for achieving highest Dollars generated
    for Cap Com Process.

    3. Got floor appreciation for achieving highest number of collections


    for credit one bank with I-Energizer.

    Academic Qualification

    • Graduate in Commerce from Delhi University.

    3
    Professional Qualification

    • Nursery Teacher's Training from IFA Noida.

    Technical Qualification

    • Six months advance Course in Computers from CCT, Yamuna Vihar,Delhi.


    • One year Post Graduate Diploma in Computer Applications in 'Jan 2001'
    from Priyadarshini Multimedia,
    Mukherjee Nagar,Delhi -110009.
    • Six months course in Web Designing from Priyadarshini Multimedia,
    Mukherjee Nagar,Delhi- 110009.

    IT Skills

    • Well versed with MS Office, HTML,VISUAL BASIC, ORACLE.

    Personal Details

    • Permanent Address : 30,Shubham Apartments, I.P.Extension,


    Patparganj, Delhi -110092.
    • Date of Birth : 20th Sep 1976.
    • Languages Known : English and Hindi.
    • Husband Name : Ruchir Sethi.
    • Hobbies : Reading & Music.

    Ultimate Goal : To give my best to the serving Organisation with sincerety &
    honesty.

    Date:

    Education

    Graduate in commerce with PGDCA

    4
    AWARDS AND ACKNOWLEDGEMENTS

    ▪ GOT 42 INCHES LED TV FROM CLIENT BASED US FOR BEING AGENT OF THE QUARTER WHILE
    WORKING WITH CREDITONE BANFLOG

    ▪ GOT COMPANY TSHIRTS AS ON FLOOR BEST PERFORMER APPRECIATION

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